UX Writer and Content Designer, Payments Platform

Google
Full_timeSydney, Australia

📍 Job Overview

Job Title: UX Writer and Content Designer, Payments Platform Company: Google Location: Sydney, New South Wales, Australia Job Type: Full-Time Category: User Experience (UX) Operations / Content Strategy Date Posted: 2025-09-23T13:00:28.872 Experience Level: Mid-Senior Level (5-10 years) Remote Status: On-site

🚀 Role Summary

  • This role focuses on the critical intersection of user experience and content strategy within Google's Payments Platform, requiring a deep understanding of user-centered design principles and effective communication.
  • The UX Writer/Content Designer will be instrumental in shaping the language and narrative of payment products, ensuring clarity, usability, and a seamless user journey for both consumers and businesses interacting with Google's financial services.
  • Responsibilities include advocating for UX best practices, collaborating with diverse cross-functional teams (Product Management, Engineering, Marketing, Legal), and establishing robust content design processes to ensure consistency and quality across the platform.
  • The position demands a strategic thinker who can translate complex financial and compliance requirements into intuitive and user-friendly content, directly impacting user adoption and satisfaction within the competitive payments landscape.

📝 Enhancement Note: While the core description is for a UX Writer, the mention of "Payments Platform," "identity verification," and "government compliance" strongly suggests a role operating within a highly regulated B2B or B2C financial services environment. This implies a need for meticulous content accuracy, adherence to legal and compliance standards, and a focus on operational efficiency in financial transactions, which are key concerns for operations professionals. The emphasis on process improvement and stakeholder alignment also aligns with typical operations functions.

📈 Primary Responsibilities

  • Advocate for User Experience (UX) functions, ensuring their integration and importance throughout the product lifecycle of the Payments Platform.
  • Drive the development and implementation of effective UX writing and content design solutions that address user needs, product requirements, and business objectives.
  • Foster alignment across product teams by collaborating with Product Managers, fellow UX professionals, engineers, marketing, legal, and customer operations to define product narratives, goals, and missions.
  • Lead the establishment and continuous improvement of UX writing and content design processes, systems, frameworks, and content patterns across multiple product teams or initiatives within the Payments Platform.
  • Influence and shape project priorities, ensuring that content design efforts are balanced and aligned with overarching project goals and the strategic direction of the Payments Platform.
  • Craft clear, concise, and user-friendly microcopy for various product interfaces, including error messages, tooltips, onboarding flows, and transaction confirmations, with a focus on a regulated financial environment.
  • Develop and maintain content style guides and best practices for the Payments Platform to ensure a consistent voice, tone, and terminology across all user touchpoints.
  • Conduct content audits and analysis to identify areas for improvement and streamline user journeys, particularly for complex financial processes like identity verification and compliance checks.
  • Collaborate with legal and compliance teams to ensure all content adheres to regulatory requirements and industry standards for financial services.
  • Utilize user research, data analysis, and usability testing insights to inform content decisions and measure the effectiveness of UX writing strategies.

📝 Enhancement Note: The responsibilities highlight a blend of creative content development and operational process management. The emphasis on "advocating for UX functions," "driving development of solutions," "building alignment," and "leading establishment and improvement of processes" are core operational activities. This role requires not just writing skills but also the ability to manage content as a product, ensuring its quality, consistency, and adherence to compliance standards, which is paramount in financial operations.

🎓 Skills & Qualifications

Education:

  • Bachelor's degree in English, Communications, HCI, Computer Science, or a related field, or equivalent practical experience in content strategy or UX writing.

Experience:

  • Minimum of 6 years of professional experience in UX writing, content design, technical writing, editorial roles, marketing, or a related content strategy project.
  • Proven experience in shaping content for user-facing products, with a strong portfolio demonstrating UX-focused product writing.
  • Experience working within multi-disciplinary project teams, collaborating effectively with designers, researchers, product managers, and engineers.

Required Skills:

  • UX Writing & Content Design: Demonstrated ability to craft clear, concise, and user-centered copy for digital products, with a strong understanding of UX principles and information architecture.
  • Content Strategy: Experience in developing and executing content strategies that align with product goals and user needs, including content audits, style guides, and governance.
  • Collaboration & Communication: Excellent verbal and written communication skills, with a proven ability to collaborate effectively with cross-functional teams and present ideas persuasively.
  • Problem-Solving: Strong analytical and critical thinking skills to identify user pain points and develop content solutions that enhance usability and achieve business objectives.
  • Portfolio of Work: A comprehensive portfolio showcasing UX writing and content design projects, demonstrating impact and problem-solving capabilities.

Preferred Skills:

  • Information Architecture: Experience in creating and applying information architecture patterns, particularly within sensitive domains like privacy or financial services.
  • Regulated Industries: Familiarity with writing rules, mechanics, and best practices for regulated industries, such as finance or government compliance.
  • Financial/Compliance Content: Experience with identity verification processes, collecting information for government compliance, or writing for financial products.
  • Digital Product Design: Proven track record in designing and shipping digital products, whether for enterprise or consumer users, demonstrating an understanding of the full product development lifecycle.
  • Data-Driven Decision Making: Ability to use data, logic, and empathy to inform content choices and recommendations, including proficiency in analyzing user feedback and metrics.
  • User Research: Experience collaborating with UX researchers to conduct usability testing and gather insights to refine content.

📝 Enhancement Note: The "Preferred Qualifications" are particularly telling for an operations-focused enhancement. Experience in "information architecture patterns in the privacy or financial environment," "identity verification," and "writing for regulated industries" directly points to the operational complexities and compliance requirements inherent in financial platforms. These are areas where meticulous process and content accuracy are non-negotiable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

  • UX Writing Case Studies: Detailed case studies showcasing the process of developing UX copy for specific features or products, highlighting problem identification, content strategy, iteration, and measurable outcomes.
  • Content Design Process Documentation: Examples of how you approach content design, including user journey mapping, content audits, style guide creation, and cross-functional collaboration processes.
  • Systematic Content Improvement: Demonstrations of how you've improved content efficiency, clarity, or user task completion rates through systematic content design and writing.
  • Cross-functional Alignment: Evidence of successful collaboration with product managers, engineers, legal, and marketing teams to achieve cohesive product narratives and content solutions.
  • Impact Metrics: Presentation of how your content work has positively impacted key user experience and business metrics (e.g., task completion rates, error reduction, user satisfaction scores, conversion rates).

Process Documentation:

  • Workflow Design: Examples of designed or optimized content workflows, from ideation and drafting to review, localization, and implementation, particularly for financial products.
  • Content Governance: Documentation related to establishing and maintaining content standards, style guides, and terminology databases to ensure consistency and compliance across platforms.
  • Measurement & Analysis: Methodologies for measuring content performance, analyzing user feedback, and iterating on content based on data and user insights.

📝 Enhancement Note: For a role in a regulated financial platform at a company like Google, a portfolio is not just a showcase of writing samples but a demonstration of process management and operational rigor. The emphasis on "systematic content improvement," "cross-functional alignment," "impact metrics," "workflow design," and "content governance" are all critical components of effective operations management for content. Companies look for candidates who can manage content as a scalable, compliant, and measurable operational asset.

💵 Compensation & Benefits

Salary Range: As Google is a major global tech employer with a significant presence in Sydney, and this role requires 6+ years of specialized experience in a regulated industry, the estimated salary range would be competitive within the Australian market for Senior UX Writers/Content Designers. Based on industry benchmarks for Sydney, Australia for a role with this experience level and specialization in tech/finance, the annual salary could range from AUD $120,000 to $180,000.

Benefits:

  • Comprehensive health insurance (medical, dental, vision).
  • Generous paid time off, including vacation, sick leave, and public holidays.
  • Retirement savings plan (e.g., Superannuation contributions).
  • Professional development opportunities, including training, conferences, and tuition reimbursement.
  • Stock options or grants as part of compensation.
  • Employee assistance programs and wellness initiatives.
  • On-site amenities (depending on office location, e.g., cafeterias, gyms).
  • Parental leave and family support benefits.
  • Opportunities for internal mobility and career advancement within Google.

Working Hours:

  • Standard full-time hours are typically 40 hours per week. While Google often offers flexibility, specific working hours for this on-site role in Sydney would likely align with core business hours to facilitate cross-functional collaboration with teams in various time zones and within Australia.

📝 Enhancement Note: Salary estimation for Sydney, Australia, for a Senior UX Writer/Content Designer in a regulated financial tech environment at a company like Google is based on publicly available salary data for similar roles in major Australian cities, considering the required experience level (6+ years) and the specific industry demands (finance, compliance). Benefits are standard for large tech firms and are assumed to be comprehensive.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Software, Internet Services, Financial Technology) Company Size: Very Large (100,000+ employees globally) Founded: 1998 (Google) - This long history signifies stability, innovation, and a mature operational framework.

Team Structure:

  • Payments Platform Team: Likely a dedicated product team focused on Google's financial services, comprising Product Managers, UX Designers, UX Researchers, Software Engineers (Frontend/Backend), Quality Assurance Engineers, and potentially Legal/Compliance specialists.
  • Reporting Structure: The UX Writer/Content Designer would likely report into a UX Lead, Design Manager, or potentially a Product Management lead overseeing the Payments Platform. They will work closely with Product Managers and Engineering leads on specific feature development.
  • Cross-functional Collaboration: High degree of collaboration is expected with Product Management for strategy and requirements, Engineering for implementation, UX Research for user insights, Marketing for product messaging, and critically, Legal and Compliance for regulatory adherence in the financial sector.

Methodology:

  • Data-Driven Decision Making: Google heavily emphasizes data analysis to drive product decisions, including A/B testing content variations, analyzing user behavior data, and monitoring key performance indicators (KPIs) related to user engagement and task completion.
  • Agile Development: The team will likely operate using Agile methodologies (Scrum, Kanban), requiring iterative work, regular stand-ups, sprint planning, and retrospectives. Content design will be integrated into these sprints.
  • User-Centered Design: A core principle at Google, ensuring that all design and content decisions are informed by user needs, research, and feedback.

Company Website: https://www.google.com

📝 Enhancement Note: The scale of Google implies highly structured operational processes and a mature product development lifecycle. The Payments Platform context means that operational rigor, compliance, and data accuracy are paramount. The culture is likely one of high performance, continuous improvement, and data-driven decision-making, which are all hallmarks of strong operations environments.

📈 Career & Growth Analysis

Operations Career Level: This role sits at a mid-to-senior level within the UX/Content discipline, with a significant operational component due to the nature of the Payments Platform. It requires not just individual contribution but also the ability to influence processes and standards across teams.

Reporting Structure: The role reports into UX leadership, but its success is deeply tied to seamless collaboration with Product Management and Engineering, who often drive the operational roadmaps and execution. This structure emphasizes influence and partnership over direct authority.

Operations Impact: The UX Writer/Content Designer will have a direct impact on operational efficiency and user adoption for the Payments Platform. By simplifying complex financial transactions and compliance requirements through clear content, they reduce user errors, support costs, and improve overall customer satisfaction, contributing to the platform's business success and regulatory compliance.

Growth Opportunities:

  • Specialization: Deepen expertise in UX writing for regulated financial industries, becoming a go-to expert for complex content challenges.
  • Leadership: Transition into a UX Lead or Content Strategy Lead role, managing a team of writers or overseeing content strategy for larger product areas.
  • Cross-functional Mobility: Move into Product Management or program management roles within the Payments organization, leveraging content and UX expertise.
  • Process Improvement: Lead initiatives to refine and scale content design processes and tooling across Google's various product offerings.
  • Mentorship: Mentor junior UX writers and content designers, contributing to the growth of the UX community within Google.

📝 Enhancement Note: The growth opportunities highlight a career path that can extend beyond pure content creation into operational leadership, strategic planning, and cross-functional management, common trajectories for individuals excelling in operations-critical roles.

🌐 Work Environment

Office Type: On-site at a Google office in Sydney. This typically means a modern, amenity-rich, and collaborative workspace designed to foster innovation and productivity. Office Location(s): While specific details aren't provided, Google has significant offices in Sydney, Australia, likely offering a professional and well-equipped environment.

Workspace Context:

  • Collaborative Hubs: Expect open-plan areas, meeting rooms equipped with advanced AV technology, and dedicated collaboration zones designed for brainstorming and cross-functional teamwork.
  • Tools & Technology: Access to cutting-edge design and collaboration tools, high-performance computing, and Google's internal infrastructure to support complex projects.
  • Team Interaction: Regular opportunities for face-to-face interaction with team members, designers, product managers, and engineers, facilitating rapid feedback loops and efficient problem-solving.

Work Schedule:

  • The role is on-site, requiring adherence to standard office hours to maximize collaboration and integration with the Payments Platform team. While Google is known for flexibility, the on-site nature and team-dependent collaboration will define the specific daily schedule.

📝 Enhancement Note: The emphasis on an on-site, collaborative environment at Google underscores the importance of direct communication and teamwork, which are fundamental to efficient operations, especially in complex, regulated product development.

📄 Application & Portfolio Review Process

Interview Process:

  • Initial Screening: Resume and portfolio review by a recruiter or hiring manager to assess qualifications and alignment with the role.
  • Technical/UX Interview: A deep dive into UX writing principles, content strategy, and experience with similar projects. This may include a portfolio presentation.
  • Skills-Based Interview(s): Interviews focusing on specific skills like problem-solving, collaboration, and experience with regulated industries.
  • Cross-functional Interview: Discussion with stakeholders from Product Management, Engineering, or Marketing to assess collaboration and alignment.
  • Final Interview: Often with a senior leader to assess overall fit, strategic thinking, and potential impact.

Portfolio Review Tips:

  • Curate Strategically: Showcase 3-5 of your strongest, most relevant projects that demonstrate your UX writing and content design capabilities, especially those involving complex products, regulated environments, or significant user impact.
  • Structure for Impact: For each project, clearly articulate the problem, your role and process, the solutions you designed (with visual examples), and the measurable results/impact. Use the STAR method (Situation, Task, Action, Result) as a guide.
  • Highlight Operational Aspects: Emphasize your process for collaboration, how you handled stakeholder feedback, managed content iterations, and contributed to process improvements within your team.
  • Demonstrate Financial/Compliance Acumen: If possible, include examples that show your understanding of financial products, identity verification, or compliance requirements, explaining how you navigated these complexities.
  • Be Prepared to Discuss: Be ready to walk through your portfolio, explain your design choices, and answer questions about your process and the impact of your work.

Challenge Preparation:

  • Content Audit/Critique: Be prepared to analyze existing content (e.g., on Google's Payments site) and suggest improvements based on UX best practices and operational efficiency.
  • Writing Exercise: You might be given a scenario to write copy for (e.g., a new feature, an error message, an onboarding step) and asked to explain your rationale.
  • Problem-Solving Scenario: A hypothetical problem related to the Payments Platform where you need to outline your approach to solving it through content design and collaboration.

📝 Enhancement Note: The interview process and portfolio review are heavily geared towards assessing not just creative writing skills but also a candidate's operational capacity to manage content as a product, collaborate effectively, and drive measurable improvements within a complex, regulated domain.

🛠 Tools & Technology Stack

Primary Tools:

  • Content Management Systems (CMS): Proficiency in various CMS platforms used for managing and publishing digital content.
  • Prototyping Tools: Experience with tools like Figma, Sketch, Adobe XD, or similar for creating interactive prototypes and visualizing content placement.
  • Collaboration Platforms: Google Workspace (Docs, Sheets, Slides, Meet), JIRA, Confluence, Slack for team communication, project management, and documentation.

Analytics & Reporting:

  • Web Analytics: Google Analytics, Adobe Analytics for tracking user behavior, content performance, and conversion rates.
  • User Feedback Tools: SurveyMonkey, Qualtrics, or internal tools for collecting user feedback and sentiment.
  • Data Visualization Tools: Tableau, Looker (Google's own BI platform) for analyzing and presenting data insights.

CRM & Automation:

  • CRM Systems: While not a primary function, familiarity with CRM concepts for understanding customer data flow may be beneficial.
  • Localization Tools: Experience with tools used for managing and translating content across different languages and regions.
  • Content Auditing Tools: Specialized software or custom scripts for auditing content inventory and identifying gaps or inconsistencies.

📝 Enhancement Note: While the core focus is UX writing, the mention of analytics tools (Google Analytics, Looker) and collaboration platforms (JIRA, Confluence) highlights the operational aspect of the role. The ability to leverage data for content decisions and manage projects within established systems is crucial for operational success.

👥 Team Culture & Values

Operations Values:

  • User-Centricity: A deep commitment to understanding and serving user needs, ensuring all content is helpful, usable, and accessible.
  • Data-Driven Excellence: Utilizing data and research to inform decisions, measure impact, and continuously improve processes and outcomes.
  • Collaboration & Inclusion: Fostering an environment where diverse perspectives are valued, and cross-functional teams work together seamlessly towards common goals.
  • Simplicity & Clarity: Striving to make complex information and processes easy for users to understand and navigate, particularly in financial contexts.
  • Ownership & Accountability: Taking responsibility for content quality and its impact on the user experience and business objectives.

Collaboration Style:

  • Partnership-Oriented: Working closely with Product Managers, Designers, Engineers, Legal, and Marketing to ensure content is integrated holistically into the product development process.
  • Iterative & Feedback-Driven: Regularly seeking and incorporating feedback from stakeholders and users to refine content and improve product usability.
  • Process-Focused: Contributing to and adhering to established content design processes and workflows to ensure consistency, quality, and efficiency.

📝 Enhancement Note: The values align with strong operational principles: user-centricity for customer success, data-driven excellence for efficiency and effectiveness, and collaboration for seamless execution. This points to a culture that values structured approaches and measurable results.

⚡ Challenges & Growth Opportunities

Challenges:

  • Navigating Regulated Environments: Balancing creative UX writing with strict legal and compliance requirements in the financial sector, ensuring accuracy without sacrificing user experience.
  • Scaling Content Operations: Developing and maintaining consistent content standards and processes across a large, complex platform with multiple product teams.
  • Cross-functional Alignment: Gaining buy-in and ensuring consistent application of content strategies and voice across diverse stakeholder groups with varying priorities.
  • Measuring Content Impact: Quantifying the precise impact of UX writing on user behavior, task completion, and business outcomes in a complex financial product.

Learning & Development Opportunities:

  • Financial Services Expertise: Gaining in-depth knowledge of payments, identity verification, and financial regulations.
  • Advanced Content Strategy: Developing skills in information architecture, content modeling, and scalable content systems.
  • Product Leadership: Learning to influence product strategy and roadmap through the lens of user-centered content.
  • Industry Conferences & Training: Opportunities to attend UX and content strategy conferences, and potentially specialized training in financial compliance.

📝 Enhancement Note: The challenges presented are typical of operational roles in highly regulated industries. Overcoming them requires strong process management, analytical skills, and effective stakeholder management, all key operational competencies.

💡 Interview Preparation

Strategy Questions:

  • "Describe a time you had to balance user needs with strict regulatory requirements in your content design. How did you approach it, and what was the outcome?" (Focus on process, collaboration, and problem-solving.)
  • "How do you ensure content consistency and quality across multiple products or teams? What processes or systems have you implemented or improved?" (Highlight process ownership and operational thinking.)
  • "Walk us through your process for developing content for a complex financial feature, from initial research to final implementation. What metrics did you use to measure success?" (Emphasize a structured, data-driven approach.)

Company & Culture Questions:

  • "What do you know about Google's Payments Platform and its user experience? How would you approach improving its content?" (Showcase research and strategic thinking.)
  • "How do you typically collaborate with Product Managers and Engineers? Describe a situation where you influenced a product decision through content strategy." (Focus on cross-functional operational collaboration.)
  • "How do you stay updated on best practices in UX writing, content design, and the financial technology industry?" (Demonstrate a commitment to continuous learning, vital for operational roles.)

Portfolio Presentation Strategy:

  • Start with the "Why": Clearly articulate the business problem or user need your project addressed, especially if it relates to financial transactions or compliance.
  • Detail Your Process: Explain your step-by-step approach, including research, ideation, content creation, iteration, and collaboration with stakeholders. Highlight any process improvements you introduced.
  • Showcase Impact with Data: Quantify the results of your work using relevant metrics (e.g., reduction in support tickets, improved task completion rates, higher conversion).
  • Explain Your Rationale: Be ready to defend your content choices, explaining the strategic thinking behind specific wordings or content structures.
  • Connect to Google's Values: Subtly weave in how your work aligns with Google's user-centricity, data-driven approach, and focus on simplicity.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just writing skill but also an operational mindset: structured problem-solving, process adherence and improvement, data-driven decision-making, and effective cross-functional collaboration, especially in a regulated context.

📌 Application Steps

To apply for this UX Writer and Content Designer position at Google:

  • Submit Your Application: Complete the online application form via the provided link, ensuring all fields are accurately filled.
  • Tailor Your Resume: Customize your resume to highlight your 6+ years of experience in UX writing, content design, and any relevant experience in financial services, identity verification, or regulated industries. Quantify your achievements with data and metrics wherever possible.
  • Curate a Strong Portfolio: Prepare a digital portfolio (website or PDF) that showcases 3-5 of your most impactful UX writing and content design projects. Ensure it clearly demonstrates your process, problem-solving skills, collaboration experience, and the measurable impact of your work, with a focus on financial or complex product contexts if available.
  • Prepare for the Interview Process: Familiarize yourself with Google's product offerings, particularly the Payments Platform. Practice articulating your portfolio projects, focusing on your process, decision-making, and quantifiable results. Be ready to discuss your approach to handling complex requirements and collaborating with diverse teams.
  • Research Google's Payments: Understand the current landscape of digital payments, Google Pay, and related financial services to demonstrate your domain interest and strategic thinking.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Candidates must have a bachelor's degree or equivalent practical experience and at least 6 years of experience in UX writing or related fields. Preferred qualifications include experience in financial environments, identity verification, and knowledge of writing for regulated industries.