Snr. UX Designer (Remote in the United Kingdom)

📍 Job Overview

Job Title: Snr. UX Designer
Company: KnowBe4
Location: London, England, United Kingdom
Job Type: Full-Time
Category: Product Design / User Experience
Date Posted: October 21, 2025
Experience Level: Mid-Senior Level (5-10 years)
Remote Status: Fully Remote (United Kingdom)

🚀 Role Summary

• This Senior UX Designer role is pivotal in enhancing customer satisfaction by improving the usability, accessibility, and overall experience of KnowBe4's product suite, particularly its flagship offerings.
• The position requires a strategic thinker who can lead product experience strategy in collaboration with Product Management, Engineering, and UX Research, ensuring that the right problems are identified and addressed with effective design solutions.
• A key aspect of this role involves deep collaboration with UX Research to define problem statements, validate hypotheses, and uncover critical customer insights that inform design decisions.
• The Senior UX Designer will champion a culture of continuous discovery, embedding user engagement and data analysis into the regular design workflow to drive product innovation and user-centricity.

📝 Enhancement Note: While the job title is "Snr. UX Designer", the description emphasizes a leading role in strategy and collaboration, suggesting a position that requires significant autonomy and influence, aligning with a mid-to-senior level designation. The focus on enterprise-level organizations and multiple products indicates a need for experience in complex product ecosystems.

📈 Primary Responsibilities

• Lead the product experience strategy for KnowBe4's flagship product, working closely with Product Management, Engineering, and UX Research to define and frame complex user problems before initiating design.
• Collaborate with UX Research to refine problem statements, validate user assumptions, and gather actionable customer insights that directly influence design direction.
• Partner with product team counterparts to conduct research, develop design concepts, and create prototypes to identify, refine, and validate solutions for customer challenges.
• Establish and maintain continuous discovery habits, ensuring regular engagement with customers and user data as an integral part of the design process.
• Design with measurable outcomes in mind, defining key performance indicators (KPIs) and working with Product Management and Data teams to track success metrics across various platforms and tools.
• Provide design support and guidance to distributed engineering teams across multiple geographies, ensuring high-quality implementation, adherence to delivery timelines, and a balance between technical feasibility and design intent.
• Work closely with the Design Operations (DesignOps) team to ensure consistent application and contribution to KnowBe4's Design System, thereby strengthening brand identity and maintaining high standards of visual and interaction design.
• Act as a strong advocate for UX principles and user-centered design methodologies throughout the organization, promoting thoughtful design and a deep understanding of user needs.
• Contribute to the evolution of UX team processes, including participation in and facilitation of design critiques, collaborative workshops, and experience review sessions.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design, and cross-functional collaboration. The emphasis on "leading role," "shaping strategy," and "evangelist for UX" suggests this is not a junior position and requires a candidate who can influence product direction and mentor others.

🎓 Skills & Qualifications

Education:

• Bachelor's degree (BS) or equivalent experience plus 5 years of relevant experience, OR Master's degree (MS) or equivalent experience plus 3 years of relevant experience.
• Degree in Design, User Experience (UX), Human-Computer Interaction (HCI), or a closely related field.

Experience:

• A minimum of 3 years of dedicated UX design experience within enterprise-level organizations, ideally with exposure to multiple products or a complex product portfolio.
• Proven ability to frame and solve intricate design problems by effectively leveraging both qualitative and quantitative user insights.
• Comprehensive understanding of UX design principles, research collaboration methodologies, strategic product design, and successful implementation practices.
• Experience working collaboratively with geographically distributed engineering teams, demonstrating an understanding of front-end development concepts such as frameworks (e.g., Vue 3, Svelte), style sheets, and design tokens.

Required Skills:

• UX Design & Strategy: Expertise in user-centered design methodologies, information architecture, interaction design, and visual design principles. Ability to translate business goals and user needs into effective design strategies.
• User Research Collaboration: Proficiency in working with UX Researchers to define research plans, gather insights, and translate findings into actionable design requirements. Understanding of various research methods (qualitative and quantitative).
• Prototyping & Wireframing: Skillful use of design and prototyping tools (e.g., Figma, Sketch, Adobe XD) to create low-fidelity wireframes, high-fidelity mockups, and interactive prototypes for user testing and stakeholder communication.
• Problem-Solving: Strong analytical and critical thinking skills to dissect complex user problems and devise innovative, effective design solutions.
• Communication & Collaboration: Excellent verbal and written communication skills, with a demonstrated ability to articulate design decisions, present work effectively to diverse audiences, and foster strong working relationships with cross-functional teams.
• Detail-Oriented & Systems Thinking: A meticulous approach to design, with the ability to manage intricate details while understanding the broader system's impact and user journey.
• Self-Motivation & Proactivity: A highly organized and self-driven individual capable of taking initiative, managing multiple projects, and driving design quality and impact independently.

Preferred Skills:

• Design Systems: Experience contributing to, maintaining, or implementing design systems. Understanding of design tokens, style guides, and component libraries to ensure consistency and scalability.
• Front-End Development Understanding: Familiarity with front-end frameworks (e.g., Vue 3, Svelte), HTML, CSS, and JavaScript concepts to facilitate better collaboration with engineering teams and understand technical constraints.
• Data Analysis & Metrics: Ability to define and track design success through metrics, collaborating with data teams to measure impact and iterate on designs based on performance data.
• DesignOps Principles: Understanding of Design Operations methodologies and how to operationalize design processes for efficiency and scalability.
• Enterprise Software UX: Experience designing for complex, enterprise-level software products with a focus on B2B users and workflows.

📝 Enhancement Note: The "Minimum Qualifications" section implies a need for 3+ years of experience specifically in UX design within enterprise environments. The "BS or equivalent plus 5 years experience" suggests that equivalent experience can substitute for a degree, but the total years of relevant UX experience is crucial. The mention of specific front-end frameworks (Vue 3, Svelte) indicates a technical depth expectation for collaboration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX design projects, with a particular emphasis on enterprise-level applications and complex product experiences.
• Demonstrate a clear understanding of your design process, from initial problem framing and user research through to detailed design, prototyping, and implementation support.
• Include case studies that highlight your ability to solve complex user problems and drive measurable business outcomes.
• Showcase examples of how you have collaborated effectively with Product Management, Engineering, and UX Research teams.
• Evidence of contributions to or experience with design systems, demonstrating an understanding of consistency, scalability, and brand integration.

Process Documentation:

• Be prepared to articulate your design process, including how you approach problem definition, user research integration, ideation, prototyping, user testing, and design handoff.
• Provide examples of how you have defined success metrics and tracked the impact of your design solutions using data and analytics tools.
• Demonstrate your understanding of how to balance user needs with business objectives and technical feasibility within a product development lifecycle.
• Be ready to discuss your experience with establishing and maintaining design systems and contributing to Design Operations initiatives.

📝 Enhancement Note: Given the emphasis on enterprise-level organizations, complex problems, and collaboration with distributed teams, a portfolio should clearly illustrate the candidate's ability to navigate these complexities. The "design story" aspect mentioned in responsibilities suggests a need for clear narrative structure in portfolio case studies.

💵 Compensation & Benefits

Salary Range:

• As a Senior UX Designer in London, England, with 5-10 years of experience, the estimated annual salary range is approximately £60,000 to £85,000. This estimate is based on current market data for UX Design roles in the UK technology sector, considering the senior level, remote work flexibility, and the company's industry standing.
• Cost of Living Adjustment: London is a high-cost-of-living area, and this range reflects that. For other UK locations, the range might be adjusted downwards.

Benefits:

• Company-wide bonuses based on monthly sales targets, offering a direct link to company performance.
• Employee referral bonuses, encouraging team growth and engagement.
• Adoption assistance, supporting employees through significant life events.
• Tuition reimbursement, fostering continuous learning and professional development.
• Certification reimbursement and completion bonuses, encouraging specialized skill acquisition and career advancement in UX and related fields.
• A relaxed dress code, contributing to a comfortable and inclusive work environment.
• Access to detailed benefits information, including location-specific perks, on the KnowBe4 careers website.

Working Hours:

• Standard full-time working hours are expected, likely around 40 hours per week.
• The role is fully remote within the United Kingdom, offering significant flexibility in managing work hours and personal life, while maintaining strong collaboration with distributed teams across different time zones.

📝 Enhancement Note: The provided salary range is an estimation based on typical market rates for a Senior UX Designer in London. Actual compensation may vary based on the candidate's specific qualifications, experience, and negotiation. The benefits listed are comprehensive and suggest a strong employee support system.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Cybersecurity / Human Risk Management. KnowBe4 is a leader in cybersecurity awareness training and simulated phishing attacks, focusing on transforming human behavior to enhance organizational security. Company Size: Over 1,000 employees globally. This indicates a well-established company with robust processes and a significant market presence, offering stability and opportunities for impact within a large structure. Founded: 2010. A relatively young but rapidly grown company, suggesting a dynamic and innovative culture that values agility and rapid development.

Team Structure:

• The UX team likely operates within a Product and Engineering organization, collaborating closely with Product Managers, UX Researchers, and Engineering leads.
• Reporting structure will place the Senior UX Designer under a Head of UX, Design Lead, or Director of Product.
• Cross-functional collaboration is a core tenet, with strong partnerships expected with Product Management for strategy, Engineering for implementation, and UX Research for insights, as well as DesignOps for system consistency.

Methodology:

• Data-Driven Design: Emphasis on using both qualitative (user interviews, usability testing) and quantitative (metrics, analytics) data to inform design decisions and measure impact.
• Continuous Discovery: A commitment to ongoing user engagement and feedback loops to ensure products evolve with user needs and market trends.
• Agile Development: Likely operates within an agile framework, requiring designers to be adaptable and work closely with engineering sprints.
• Design System Integration: A strong focus on leveraging and contributing to a unified Design System to ensure consistency, efficiency, and brand integrity across all products.

Company Website: https://www.knowbe4.com/

📝 Enhancement Note: KnowBe4's emphasis on "radical transparency, extreme ownership, and continuous professional development" suggests a culture that values accountability, open communication, and personal growth. The cybersecurity industry context means the company operates in a fast-paced, high-stakes environment, requiring designers to be adaptable and security-conscious.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-to-Senior level, indicated by "Snr. UX Designer" and the required years of experience. It implies a level of autonomy, strategic input, and the ability to lead design initiatives, potentially mentoring junior designers. Reporting Structure: The Senior UX Designer will likely report to a UX Manager, Director of Product Design, or Head of UX. They will collaborate extensively with Product Managers, Engineering Leads, and UX Researchers, acting as a key voice for the user experience within product teams. Operations Impact: The UX Designer's impact is directly tied to customer satisfaction, product usability, and accessibility. By improving the user experience, they contribute to higher customer retention, increased adoption rates, and ultimately, revenue growth for KnowBe4's Human Risk Management platform. They bridge the gap between user needs, business goals, and technical execution.

Growth Opportunities:

• Leadership Development: Potential to move into Lead UX Designer or UX Manager roles, taking on more responsibility for team processes, strategy, and people management.
• Specialization: Opportunities to deepen expertise in specific areas such as design systems, UX research strategy, or accessibility design within the cybersecurity domain.
• Cross-Functional Advancement: Potential to transition into Product Management or Design Operations leadership roles, leveraging a deep understanding of user experience and product development.
• Mentorship: Opportunities to mentor junior designers and contribute to the overall growth and skill development of the UX team.
• Industry Expertise: Becoming a recognized expert in UX for cybersecurity and human risk management, a niche and growing field.

📝 Enhancement Note: The "Senior" title combined with the responsibilities suggests a career path that can lead to design leadership or specialized roles within a growing tech company. The emphasis on "evangelizing UX" and "evolving UX team processes" points to opportunities for driving organizational change and best practices.

🌐 Work Environment

Office Type: Fully Remote (United Kingdom). This indicates a distributed workforce where collaboration and communication are primarily digital. Office Location(s): While the role is remote, KnowBe4 has offices in London, England, and York, England. This suggests potential for in-person collaboration or team events if desired or organized.

• London, England: A major hub for technology and business, offering access to a vibrant professional community.
• York, England: Provides a different regional focus for the company's UK operations.

Workspace Context:

• Digital Collaboration: Expect to use a range of digital tools for communication, project management, and design collaboration (e.g., Slack, Teams, Jira, Confluence, Figma).
• Asynchronous Workflows: Given distributed teams, proficiency in asynchronous communication and documentation is essential to ensure seamless collaboration across geographies and time zones.
• Team Interaction: While remote, KnowBe4 emphasizes making days "fun and engaging" with virtual team activities, suggesting efforts to foster connection and camaraderie despite physical distance.
• Operations Tools & Technology: Access to standard UX design software, prototyping tools, and potentially internal company platforms for knowledge sharing and project tracking.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week) are expected, with flexibility inherent in a remote role.
• The need to collaborate with distributed engineering teams may require some flexibility in working hours to align with other time zones.

📝 Enhancement Note: The remote nature necessitates strong self-discipline and excellent digital communication skills. The company's stated value of making work "fun and engaging" suggests an effort to build a positive remote culture, which applicants should inquire about during the interview process.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio to assess basic qualifications and alignment with the role.
• Hiring Manager Interview: A deeper dive into your experience, design philosophy, and approach to problem-solving. This stage often includes discussing specific portfolio projects.
• Design Challenge/Case Study: You may be given a design problem to solve, either as a take-home assignment or an in-interview exercise, to evaluate your practical skills and process. This could involve critiquing an existing design or proposing a solution to a new feature.
• Team Interviews: Meetings with other UX designers, Product Managers, or Engineering leads to assess collaboration style, technical understanding, and cultural fit.
• Final Interview: Potentially with a senior leader (e.g., Director of Product/Design) to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest projects that best showcase your skills relevant to this role (enterprise UX, complex problem-solving, collaboration).
• Tell a Story: For each project, clearly articulate the problem, your role and responsibilities, the process you followed (research, ideation, design, testing), the solutions you implemented, and the measurable impact or outcomes. Use visuals effectively.
• Highlight Collaboration: Emphasize how you worked with cross-functional teams (Product, Engineering, Research).
• Showcase Process: Demonstrate your thought process, including how you handled challenges, made trade-offs, and iterated based on feedback or data.
• Design System Examples: If you have experience with design systems, include relevant examples of your contributions or how you utilized them.
• Prepare a Walkthrough: Be ready to present your portfolio live and discuss your projects in detail.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research KnowBe4, its products, and its target audience.
• Focus on Process: Even if you don't have a perfect solution, demonstrate a sound design process, clear rationale for your decisions, and an understanding of user needs.
• Consider Constraints: Be mindful of potential technical or business constraints typical in enterprise environments.
• Presentation Skills: Practice presenting your solutions concisely and persuasively, anticipating questions about your choices.

📝 Enhancement Note: The emphasis on "framing the correct problems" and "design story" suggests that interviewers will be looking for strategic thinking and strong narrative skills in portfolio presentations and case studies. Understanding how to measure "success" through metrics will also be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and collaboration needs), Sketch, Adobe XD, InVision. Candidates should be proficient in at least one primary tool and comfortable with its collaboration features.
• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Workspace (Docs, Sheets, Slides). Essential for remote team interaction and asynchronous communication.
• Project Management: Jira, Asana, Trello, Confluence. For tracking tasks, sprints, and project documentation.

Analytics & Reporting:

• Product Analytics: Mixpanel, Amplitude, Google Analytics, Tableau. To understand user behavior, track feature adoption, and measure the impact of design changes.
• User Feedback Tools: SurveyMonkey, Typeform, UserTesting.com, Hotjar. For gathering qualitative feedback and conducting usability studies.

CRM & Automation:

• While not directly a UX tool, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can provide context for user journeys and business goals, especially in a B2B SaaS environment.

📝 Enhancement Note: The mention of "front-end frameworks (Vue 3, Svelte), style sheets, and design tokens" implies a need for UX designers to have a foundational understanding of how their designs translate into code, facilitating better collaboration with engineering and ensuring design system consistency.

👥 Team Culture & Values

Operations Values:

• Radical Transparency: Open communication regarding decisions, challenges, and company performance. This translates to designers being upfront about design limitations, research findings, and project status.
• Extreme Ownership: Taking full responsibility for one's work, from conception to execution and impact. Designers are expected to be accountable for the success of their designs.
• Continuous Professional Development: A commitment to ongoing learning and skill enhancement. This means actively seeking out new design techniques, tools, and industry trends, and supporting team members in their growth.
• Customer-Centricity: A core value in UX, ensuring that user needs and satisfaction are at the forefront of all design decisions.
• Collaboration: Working effectively across teams and disciplines to achieve shared goals, valuing diverse perspectives.
• Security First: As a cybersecurity company, a strong awareness of security principles and how design can contribute to a secure user experience is paramount.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to be integrated members of product teams, not siloed. This involves active participation in planning, discovery, and development cycles.
• Design Critiques: Regular sessions for providing and receiving constructive feedback on design work, fostering a culture of continuous improvement.
• Knowledge Sharing: A proactive approach to sharing insights, best practices, and learnings within the UX team and across the organization.
• Partnership with DesignOps: Collaborative efforts to maintain and evolve the design system, streamline design processes, and ensure operational excellence within the design function.

📝 Enhancement Note: The company's stated values of "radical transparency" and "extreme ownership" are critical for remote work success. Applicants should be prepared to demonstrate how they embody these values in their daily work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the inherent tension between delivering an optimal user experience and meeting business objectives, especially in a sales-driven organization.
• Designing for a Complex Enterprise Product: Ensuring usability and intuitiveness across a broad feature set in a B2B SaaS product used by diverse roles within organizations.
• Working with Distributed Teams: Overcoming communication barriers and maintaining design consistency across geographically dispersed engineering and product teams.
• Driving UX Adoption: Championing user-centered design principles and processes within a company that may have varying levels of UX maturity across different departments.
• Keeping Pace with Cybersecurity Threats: Understanding evolving security landscapes and translating them into user-friendly and secure product features.

Learning & Development Opportunities:

• Advanced UX Methodologies: Deepen skills in areas like advanced interaction design, service design, or complex information architecture.
• Design System Expertise: Become a key contributor or leader in the evolution and application of KnowBe4's Design System.
• Cybersecurity UX Specialization: Develop niche expertise in designing for cybersecurity products, a growing and high-demand field.
• Leadership Skills: Opportunities to develop leadership capabilities through mentoring, leading projects, and potentially managing design initiatives.
• Industry Conferences & Training: Access to resources for attending relevant UX and cybersecurity conferences, workshops, and obtaining certifications.

📝 Enhancement Note: The challenges presented are common in enterprise SaaS environments, particularly in the cybersecurity sector. Applicants should be prepared to discuss how they have successfully navigated similar obstacles in their past roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex product experience you've designed. How did you frame the problem, what research did you conduct, and what was the outcome?" (Focus on problem framing, research, and measurable impact).
• "How do you collaborate with Product Management and Engineering to ensure design quality and technical feasibility?" (Highlight collaboration, communication, and understanding of technical constraints).
• "Walk me through your process for contributing to or evolving a design system. What are the key considerations for scalability and consistency?" (Demonstrate understanding of design systems and their operational impact).
• "How do you incorporate user feedback and data into your design process, especially when dealing with conflicting inputs?" (Showcase your approach to iterative design and data-driven decision-making).

Company & Culture Questions:

• "What interests you about KnowBe4 and its mission in cybersecurity awareness?" (Research company values, mission, and recent news).
• "How do you embody 'radical transparency' and 'extreme ownership' in your work?" (Provide specific examples from your experience).
• "Describe a time you had to champion a UX initiative or principle within a team or organization. What was the outcome?" (Assess your ability to influence and advocate).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear structure: Problem -> Your Role -> Process -> Solution -> Impact/Results.
• Quantify Impact: Use metrics, data, and concrete outcomes to demonstrate the value of your design work. If precise numbers are unavailable, discuss the intended impact and how it would be measured.
• Show, Don't Just Tell: Use visuals (screenshots, mockups, prototypes) to illustrate your design decisions and the final product.
• Be Prepared for Questions: Anticipate detailed questions about your design choices, trade-offs, and challenges encountered.
• Tailor to KnowBe4: If possible, subtly tie your experiences and project examples to the cybersecurity domain or the types of challenges KnowBe4 addresses.

📝 Enhancement Note: Interviewers will likely probe for strategic thinking, process maturity, and collaborative skills. Demonstrating an understanding of how UX impacts business metrics and contributes to the company's mission will be highly advantageous.

📌 Application Steps

To apply for this operations position:

• Submit your application through the KnowBe4 careers portal via the provided link.
• Tailor Your Resume: Ensure your resume clearly highlights experience in enterprise UX design, collaboration with distributed teams, design systems, and problem-solving with qualitative/quantitative insights. Use keywords from the job description.
• Prepare Your Portfolio: Select 3-4 strong, relevant projects. For each, craft a compelling narrative detailing the problem, your process, your solutions, and the measurable impact. Be ready to present and discuss these in detail.
• Research KnowBe4: Understand their products, mission, company values (radical transparency, extreme ownership, continuous development), and the cybersecurity industry. This will help you tailor your answers and demonstrate genuine interest.
• Practice Your "Design Story": Rehearse presenting your portfolio projects concisely and persuasively, anticipating questions about your design process, trade-offs, and collaboration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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