UX UI Designer Sr. Payments / Personal Pay

📍 Job Overview

Job Title: Sr. UX/UI Designer - Payments / Personal Pay Company: Personal (Telecom Argentina) Location: Argentina (AR) Job Type: Full-Time Category: UX/UI Design, Product Design, Digital Payments Date Posted: February 12, 2026 Experience Level: Senior (6+ years) Remote Status: Hybrid

🚀 Role Summary

• This Senior UX/UI Designer role focuses on defining and evolving the user experience for Personal Pay's digital payment products, including physical and virtual cards, NFC payments, and third-party checkout processes.
• The position requires a strong understanding of user needs to design intuitive and efficient payment solutions within an agile framework.
• The role involves close collaboration with cross-functional teams, including Product, Business, Marketing, QA, and Engineering, to deliver high-value digital experiences.
• A key aspect of this role is leveraging design thinking, user research, and data-driven optimization (CRO) to enhance conversion rates and overall user satisfaction in the payments ecosystem.

📝 Enhancement Note: While the job title is UX/UI Designer, the context of "Payments / Personal Pay" and responsibilities like "checkout processes," "NFC payments," and "CRO metrics" strongly indicate a focus on product design within a fintech or digital payments division, requiring a blend of user-centric design and business-outcome optimization. The "Sr." designation and 6+ years of experience point to a leadership or senior individual contributor role with significant autonomy and impact.

📈 Primary Responsibilities

• Define and own the UX and UI strategy for payment initiatives, from the initial Discovery phase through Design Sprints, ensuring alignment with business objectives and user needs.
• Develop comprehensive interaction design deliverables, including wireframes, user flows, conceptual documents, and detailed interaction specifications for various digital interfaces.
• Proactively identify and propose opportunities for product improvement and the integration of new functionalities to enhance the user payment journey.
• Collaborate closely with UX Research and UX Writing specialists to incorporate user insights and ensure a cohesive and effective user experience across all touchpoints.
• Analyze payment-related use cases to design for both "happy paths" and "unhappy paths," ensuring robust error handling and support for diverse user scenarios.
• Iterate on designs based on feedback from user research, usability testing, and A/B testing to continuously optimize the user experience.
• Implement Conversion Rate Optimization (CRO) principles in design to maximize conversion funnels and drive desired user actions within the payment flows.
• Engage effectively with stakeholders across Product, Business, Marketing, QA, Front-end, and Back-end teams to ensure seamless integration and value delivery within the agile development cycle.
• Work actively with the DesignOps team to evolve and maintain the Design System, ensuring consistency and scalability of design elements across all payment products.

📝 Enhancement Note: The responsibilities highlight a full-cycle product design process, from ideation and research to iteration and optimization, with a strong emphasis on collaboration and adherence to agile methodologies within a fintech context. The mention of CRO and DesignOps indicates a mature design practice focused on measurable outcomes and scalable design systems.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Graphic Design, Interaction Design, Human-Computer Interaction, or a related field.

Experience:

• Minimum of 6 years of professional experience in digital product design, with a proven track record of designing and launching successful digital products.
• Demonstrated experience designing solutions specifically within the Payments or Fintech sector is a strong requirement.

Required Skills:

• Advanced proficiency in design tools such as Figma and FigJam, including a deep understanding of their collaborative and prototyping features.
• Expertise in creating and maintaining Design Systems to ensure consistency and efficiency in product development.
• Strong ability to develop detailed UX deliverables, including wireframes, user flows, and interaction specifications.
• Solid understanding of user-centered design principles and methodologies.
• Experience working with Agile development methodologies (Scrum, Kanban).
• Excellent communication, collaboration, and stakeholder management skills.
• Proactive attitude with a strong ability to identify and drive improvements.

Preferred Skills:

• Intermediate knowledge of project management and collaboration tools like Jira, Confluence, and Miro.
• Experience with UX Research methodologies and user interviewing techniques.
• Familiarity with UX Writing principles for crafting clear and effective user interface copy.
• Understanding of Conversion Rate Optimization (CRO) strategies and their application in design.
• Experience with payment technologies such as NFC and e-wallets.

📝 Enhancement Note: The requirement for 6+ years of experience, coupled with specific tool proficiencies like Figma/FigJam and experience in the payments domain, positions this as a senior role. The emphasis on both UX and UI, along with CRO and Design Systems, suggests a need for a well-rounded designer capable of driving both user satisfaction and business results.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 3-5 significant digital product design projects, with a strong emphasis on payment-related solutions.
• Each project case study should clearly articulate the problem statement, your role, the design process, key challenges, and the ultimate impact or outcome.
• Demonstrations of your ability to define UX/UI for complex flows, such as payment processing, onboarding, or virtual card management.
• Evidence of your contribution to or utilization of Design Systems to maintain consistency and scalability.
• Examples of how you've incorporated user research, usability testing, and data (e.g., CRO metrics) to inform design decisions and drive improvements.

Process Documentation:

• Highlight your experience in defining and documenting user flows, interaction specifications, and wireframes for digital products.
• Showcase your understanding of the agile development lifecycle and how your design processes integrate with sprints, discovery, and design sprints.
• Provide examples of how you've collaborated with cross-functional teams (Product, Engineering, Research) to move designs from concept to implementation.

📝 Enhancement Note: For a senior UX/UI role, particularly in a product-focused area like payments, a portfolio is crucial. It should not just show visually appealing designs but demonstrate a strategic, problem-solving approach, highlighting the candidate's ability to impact business metrics like conversion rates and user satisfaction in complex payment environments.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior UX/UI Designers in Argentina with 6+ years of experience in digital product design and specialized experience in payments, the estimated annual salary range is ARS $7,500,000 - ARS $12,000,000. This estimate accounts for the senior level, specialized domain knowledge (payments), and the hybrid work model.

Benefits:

• Flexible work modalities (Hybrid model).
• Performance-based bonus.
• An additional week of vacation.
• Exclusive discounts and bonuses on Personal and Flow brands (internet, mobile connectivity, entertainment) for employees and their families.
• Comprehensive health insurance (prepaga) for the employee and their eligible family members.
• Free access to a digital learning content platform for continuous professional development.
• Special bonuses for enrollment in top-tier universities.
• A referral program offering economic recognition for successful candidate referrals.

Working Hours:

• Standard full-time working hours, likely around 40 hours per week, with flexibility offered within the hybrid work arrangement.

📝 Enhancement Note: Salary is estimated based on typical compensation for senior design roles in Argentina within the tech and telecommunications sector, considering the specialized nature of payment product design. Benefits are directly extracted from the provided text.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, Digital Payments, Technology. Personal is a leading telecommunications provider in Argentina, and Personal Pay represents its expansion into the digital financial services sector. Company Size: Large enterprise (implied by Telecom Argentina's scale and global presence). This means opportunities for structured career paths, robust resources, and exposure to large-scale projects. Founded: Telecom Argentina has a long history, with Personal being a significant brand within it, evolving to meet modern technological demands. Personal Pay is a newer, dynamic venture within this established entity.

Team Structure:

• The UX/UI Designer will be part of the Personal Pay team, likely within a Product or Digital Innovation department.
• This team operates within an agile framework, fostering close collaboration between designers, product managers, researchers, writers, and engineers.
• Reporting structure likely involves a Design Lead or Head of Product, with direct interaction with various business stakeholders.

Methodology:

• The team emphasizes an agile and iterative approach to product development, prioritizing rapid prototyping, user feedback, and continuous improvement.
• Data-driven decision-making is central, with a focus on metrics such as CRO, user engagement, and task completion rates.
• Collaboration within cross-functional teams is key to ensuring alignment and effective delivery of product features.

Company Website: https://www.personal.com.ar/ (General Telecom Argentina), https://www.personalpay.com.ar/ (Personal Pay)

📝 Enhancement Note: The company culture likely blends the stability and resources of a large telecommunications conglomerate with the agility and innovation expected in a digital payments startup. This offers a unique environment for growth and impact.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is for an experienced designer who can independently manage complex projects, mentor junior team members, and significantly influence product direction. The "Sr." title and 6+ years of experience indicate a high level of expertise and responsibility. Reporting Structure: The Senior UX/UI Designer will likely report to a Design Manager, Head of Product, or Product Lead within the Personal Pay division. They will collaborate extensively with Product Owners, UX Researchers, UX Writers, and development teams. Operations Impact: The role has a direct impact on the success of Personal Pay's digital payment products by improving user adoption, engagement, transaction success rates, and customer satisfaction. By optimizing the user experience, the designer contributes directly to revenue generation and customer retention in a highly competitive market.

Growth Opportunities:

• Specialization: Deepen expertise in UX/UI design for financial technology and payment systems.
• Leadership: Transition into a Design Lead or Managerial role, overseeing a team of designers and product initiatives.
• Product Strategy: Contribute more broadly to product strategy, leveraging design insights to identify new market opportunities or product enhancements.
• Mentorship: Mentor junior UX/UI designers, helping to build the capabilities of the design team.
• Cross-functional Mobility: Move into Product Management or UX Research roles based on acquired skills and experience.

📝 Enhancement Note: The senior level and focus on a critical area like digital payments offer significant potential for career advancement within Personal or the broader Telecom Argentina group. The emphasis on CRO and product impact suggests a path towards more strategic product roles.

🌐 Work Environment

Office Type: Hybrid work environment, combining remote work with in-office collaboration days. This offers flexibility while maintaining team cohesion and opportunities for in-person brainstorming. Office Location(s): Primarily Argentina (AR), with potential for specific office locations within major cities like Buenos Aires. Workspace Context:

• The workspace is designed to foster collaboration, innovation, and agility. Expect modern office spaces equipped for team meetings, workshops, and focused individual work.
• Access to up-to-date design tools and technology is standard.
• Opportunities for regular interaction with a diverse team of product professionals, engineers, and business stakeholders.

Work Schedule: Standard full-time hours (approximately 40 per week) with a flexible approach to accommodate the hybrid model and individual needs, while ensuring team alignment and project deadlines are met.

📝 Enhancement Note: The hybrid model is a significant draw for many professionals, balancing work-life integration with the benefits of in-person collaboration essential for design sprints and team building.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, cultural fit, and salary expectations.
• Portfolio Review & Technical Interview: A deeper dive into your portfolio with hiring managers and/or senior designers. Expect to present 2-3 key projects, explaining your process, decision-making, and impact. This stage will assess your UX/UI design skills, problem-solving abilities, and understanding of the payments domain.
• Skills Assessment/Case Study: You may be asked to complete a take-home design challenge or participate in an on-site/virtual exercise to demonstrate your skills in Figma, wireframing, interaction design, or problem-solving for a specific payment scenario.
• Cross-functional Stakeholder Interviews: Interviews with Product Managers, Engineers, or other key stakeholders to evaluate your collaboration style, communication skills, and ability to work within an agile team.
• Final Interview: Potentially with a senior leader (e.g., Head of Product, Director of Design) to discuss your overall fit, strategic thinking, and long-term career aspirations.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business and user outcomes of your projects. Quantify results with metrics (e.g., conversion rate improvements, user satisfaction scores).
• Show Your Process: Detail your research, ideation, prototyping, and testing methodologies. Explain why you made certain design decisions.
• Tailor to Payments: Highlight any experience with payment flows, financial products, or fintech solutions. Demonstrate an understanding of the unique considerations in this domain (security, trust, compliance).
• Tool Proficiency: Ensure your proficiency with Figma and FigJam is evident through your project examples.
• Conciseness: Be prepared to walk through your projects efficiently, focusing on the most relevant aspects for this role.

Challenge Preparation:

• Figma Mastery: Be ready to demonstrate advanced Figma skills, including component creation, auto-layout, prototyping, and collaboration features.
• Problem-Solving: Anticipate challenges related to payment user flows, security considerations, or optimizing conversion funnels. Practice breaking down complex problems and proposing user-centered solutions.
• Agile Context: Frame your solutions within an agile development context, considering iterative development and stakeholder feedback.

📝 Enhancement Note: A strong portfolio is paramount for this role. Candidates should be prepared to deeply discuss their design process, rationale, and the measurable impact of their work, particularly within the context of digital payments.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency required for UI design, prototyping, and collaboration.
• FigJam: Required for brainstorming, whiteboarding, and collaborative ideation.
• Design Systems: Experience in creating, maintaining, and utilizing design systems is essential for ensuring consistency and efficiency.

Analytics & Reporting:

• Jira: Intermediate knowledge for tracking tasks, user stories, and project progress within agile sprints.
• Confluence: Intermediate knowledge for documentation, knowledge sharing, and project planning.
• Miro: Intermediate knowledge for collaborative whiteboarding, journey mapping, and workshop facilitation.

CRM & Automation:

• While not explicitly a CRM role, understanding how design impacts user journeys within broader customer lifecycle management is beneficial. Familiarity with tools that track user behavior and conversion funnels (e.g., analytics platforms) is helpful.

📝 Enhancement Note: Figma and FigJam are explicitly called out as "Excluyente" (Excluding/Mandatory), emphasizing their critical importance. The intermediate skills in Jira, Confluence, and Miro indicate the need for effective team collaboration and project management within an agile environment.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of the end-user in all design decisions.
• Collaboration: Strong emphasis on teamwork and cross-functional partnerships to achieve shared goals.
• Innovation: A drive to explore new ideas, technologies, and design approaches to improve user experiences.
• Data-Driven: Utilizing metrics and research to inform design choices and measure impact.
• Efficiency: Striving for streamlined processes and optimized user flows to enhance productivity and satisfaction.

Collaboration Style:

• The team values open communication, constructive feedback, and a proactive approach to problem-solving.
• Designers are expected to work closely with Product, Engineering, and Research teams, acting as a bridge between user needs and technical implementation.
• A culture of continuous learning and knowledge sharing is encouraged, especially through DesignOps initiatives and the evolution of the Design System.

📝 Enhancement Note: The emphasis on user-centricity, collaboration, and data-driven decision-making aligns with best practices in modern product design and operations. The team culture likely supports a fast-paced, iterative environment common in the fintech and digital payments space.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively designing payment solutions that are both user-friendly and meet stringent business objectives (e.g., conversion, revenue, security).
• Navigating Complex Payment Ecosystems: Designing for multiple payment methods, regulatory requirements, and diverse user behaviors in the digital payments space.
• Maintaining Design Consistency: Ensuring a cohesive user experience across various touchpoints and platforms, especially as the product suite grows, by leveraging the Design System.
• Staying Ahead of Technological Advancements: Adapting designs to new payment technologies and evolving user expectations in a rapidly changing digital landscape.

Learning & Development Opportunities:

• Specialized Training: Opportunities to deepen expertise in UX/UI for financial services, payment security, and fintech trends.
• Cross-Functional Exposure: Gaining hands-on experience with product management, business strategy, and engineering within the payments domain.
• Design System Evolution: Contributing to the growth and refinement of a robust Design System, developing skills in scalable design practices.
• Mentorship Programs: Access to senior designers and product leaders for guidance and career development.

📝 Enhancement Note: The challenges are inherent to the fast-paced and complex digital payments industry, offering significant opportunities for professional growth and skill development for ambitious designers.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex payment flow you designed. What were the key challenges, and how did you address them?" (Focus on user flows, error handling, and security considerations).
• "How do you balance user needs with business objectives in a product like Personal Pay?" (Prepare examples demonstrating trade-offs and strategic decision-making).
• "Walk us through your process for designing a new feature for a mobile payment app. What tools and methodologies would you use?" (Highlight your end-to-end design process, from discovery to iteration).

Company & Culture Questions:

• "What interests you about Personal Pay and the digital payments industry?" (Research Personal Pay's mission, target audience, and competitive landscape).
• "How do you collaborate with Product Managers and Engineers in an agile environment?" (Provide specific examples of your collaborative approach and communication strategies).
• "How have you used data (e.g., CRO metrics, user feedback) to inform your design decisions?" (Be ready with concrete examples and metrics).

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Problem -> Your Role -> Process -> Solution -> Impact.
• Visuals: Use high-fidelity mockups, prototypes, and user flow diagrams. Show your iterative process.
• Storytelling: Weave a narrative around each project, highlighting your problem-solving skills and the value you delivered.
• Tool Demonstration: Be prepared to briefly showcase your Figma/FigJam skills if asked, perhaps by navigating a prototype or explaining a component within your design system example.
• Conciseness: Focus on the most impactful aspects of each project, keeping the presentation within the allotted time.

📝 Enhancement Note: Interview preparation should heavily emphasize the candidate's ability to articulate their design process, demonstrate problem-solving skills within the payments context, and showcase their proficiency with Figma/FigJam and agile methodologies.

📌 Application Steps

To apply for this Senior UX/UI Designer position:

• Submit your application through the provided link on the Personal careers portal.
• Portfolio Customization: Ensure your portfolio is up-to-date and prominently features relevant payment design projects. Tailor your case studies to highlight your experience with Figma, user flows, and CRO principles.
• Resume Optimization: Update your resume to emphasize your 6+ years of digital product design experience, specifically mentioning your work in payments, your proficiency in Figma/FigJam, and your experience with agile methodologies. Use keywords from the job description.
• Interview Preparation: Practice articulating your design process, rationale, and the impact of your work. Prepare specific examples for common UX/UI interview questions and be ready to discuss your approach to designing for payment systems.
• Company Research: Thoroughly research Personal Pay, its products, target audience, and the broader fintech landscape in Argentina. Understand their mission and how your skills can contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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