UX Specialist

📍 Job Overview

Job Title: UX Specialist

Company: Delta Faucet

Location: Indianapolis, Indiana, United States

Job Type: FULL_TIME

Category: Digital Experience / User Experience Operations

Date Posted: February 19, 2026

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• This role is pivotal in bridging the gap between user experience design and operational efficiency, focusing on enhancing digital customer journeys across web, mobile, and physical products with embedded digital interfaces.

• The position requires a data-driven approach to optimize user engagement, conversion rates, and overall customer satisfaction through meticulous analysis of user behavior and digital platform performance.

• It involves translating complex quantitative data and qualitative feedback into actionable design strategies and tangible UX solutions, directly impacting business outcomes like revenue growth and customer loyalty.

• The UX Specialist will collaborate extensively with cross-functional teams, ensuring that all digital experiences align with business requirements, brand standards, and technical feasibility, while driving innovation through emerging technologies like AI.

📝 Enhancement Note: This role, while titled "UX Specialist," has significant operational components. The emphasis on data synthesis, analytics tools (ContentSquare, GA4, Salesforce Marketing Cloud), user research execution (UserTesting.com, Omniconvert), A/B testing, and KPI monitoring indicates a strong need for operational rigor. The role is positioned within the "Digital Experience" team, suggesting a focus on the operational execution of customer-facing digital strategies. The blend of design and analytics aligns with emerging "Digital Experience Operations" or "GTM Operations" functions that leverage user insights to drive business performance.

📈 Primary Responsibilities

• Synthesize quantitative data from digital analytics platforms (e.g., ContentSquare, Google Analytics 4, Salesforce Marketing Cloud) with qualitative insights (user feedback, usability studies, customer journey maps) to establish a comprehensive understanding of the digital customer experience.

• Analyze digital experience data to identify key areas for improvement in usability, user engagement, and conversion rates, translating these findings into strategic design recommendations.

• Collaborate with cross-functional business stakeholders (e.g., Marketing, Product Management, Engineering) to gather business requirements and translate them into functional features and enhancements for digital platforms and products.

• Develop wireframes, prototypes, high-fidelity designs, and detailed customer journey maps to visualize proposed UX optimizations and communicate design concepts effectively.

• Design, implement, and analyze user research experiments using platforms like UserTesting.com and conduct live A/B testing via Omniconvert to validate usability, accessibility, and engagement improvements at scale.

• Support test planning for company-wide and compliance testing, ensuring all delivered components meet rigorous testing criteria and regulatory standards.

• Continuously monitor Key Performance Indicators (KPIs) related to user experience and business objectives, evaluating the impact of design changes and iterating on solutions based on performance data.

• Stay abreast of market trends, customer feedback, and emerging UX best practices, technologies, and AI applications to ensure Delta Faucet's digital offerings remain competitive and innovative.

• Present complex data-driven insights and design recommendations to stakeholders at various levels, articulating the connection between UX improvements and tangible business outcomes.

• Monitor and report on DX and e-commerce trends within and outside the home improvement sector, disseminating key insights to internal stakeholders through newsletters or other communication channels.

📝 Enhancement Note: The responsibilities clearly indicate a blend of strategic UX thinking and operational execution. The emphasis on data analysis, experimentation, cross-functional collaboration, and KPI monitoring directly aligns with the operational aspects of managing and optimizing digital customer experiences. The requirement to translate business requirements into features and ensure technical feasibility highlights the operational coordination necessary for successful product development and deployment.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Human-Computer Interaction (HCI), UX Design, Informatics, Digital Analytics, Marketing, or a closely related field.

Experience:

• A minimum of 3 years of progressive experience in UX strategy, digital analytics, conversion rate optimization (CRO), or related digital experience management roles.

Required Skills:

• Expert-level proficiency in digital analytics platforms: Including hands-on experience configuring, implementing, and interpreting insights from tools such as ContentSquare, Google Analytics 4 (GA4), Salesforce Marketing Cloud, and Adobe Analytics.

• User Research & Experimentation: Demonstrated experience conducting user research using platforms like UserTesting.com and executing A/B tests or live engagements via Omniconvert, with a strong ability to analyze data to inform UX design decisions.

• Design & Prototyping Tools: Skilled in industry-standard design software such as Figma, Miro, Sketch, or Adobe XD, with a portfolio showcasing wireframes, prototypes, and high-fidelity designs.

• UX Design Principles: Mastery of core UX design principles, usability heuristics, and customer-centered design methodologies, with a proven ability to apply them to complex digital experiences.

• Data Synthesis & Problem Solving: Ability to blend rigorous data-driven insights with creative problem-solving to address user needs and business objectives.

• Cross-functional Collaboration: Experience working effectively with diverse teams including product management, engineering, marketing, and business stakeholders.

• Communication & Presentation: Excellent verbal and written communication skills, with a demonstrated ability to influence stakeholders at all levels and present complex information clearly.

Preferred Skills:

• Experience with emerging AI technologies to enhance testing volume, recommendation quality, and deployment efficiency.

• Understanding of e-commerce best practices and trends within the home improvement or consumer goods sectors.

• Familiarity with accessibility standards (e.g., WCAG) and ensuring digital products meet compliance requirements.

• Experience with project management methodologies and tools to manage design and research initiatives.

📝 Enhancement Note: The required skills emphasize a hybrid profile: strong analytical capabilities combined with design proficiency. The specific mention of ContentSquare, GA4, Salesforce Marketing Cloud, UserTesting.com, and Omniconvert highlights the operational tools crucial for this role. The experience level aligns with a specialist role capable of independent contribution and strategic input, but not necessarily senior leadership.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of UX Optimization: Showcase 2-3 detailed projects demonstrating your process from problem identification (using data) through solution design and measured impact. Each case study should highlight a specific user pain point or business challenge and how your UX intervention addressed it.

• Data Synthesis & Insight Generation: Include examples where you synthesized both quantitative analytics data and qualitative research findings to uncover user needs or identify opportunities for improvement. Clearly articulate the insights derived and how they informed your design decisions.

• Wireframes, Prototypes, and High-Fidelity Designs: Provide visual examples of your design work, ranging from low-fidelity wireframes and interactive prototypes to polished high-fidelity mockups, demonstrating your proficiency with design tools like Figma or Adobe XD.

• User Research & A/B Testing Examples: Present evidence of user research conducted (e.g., usability test reports, user interview summaries) and/or A/B test plans and results, showcasing your ability to validate designs and measure their effectiveness. Clearly articulate the methodology, findings, and impact.

• Demonstration of Business Impact: Quantify the results of your UX initiatives using relevant KPIs (e.g., conversion rate increases, engagement uplift, task completion time reduction, customer satisfaction scores). Show how your work contributed to measurable business outcomes.

Process Documentation:

• Workflow Design & Optimization: Demonstrate your ability to map out complex customer journeys and design optimized workflows that streamline user interactions and reduce friction points.

• User Research & Testing Methodologies: Clearly articulate your systematic approach to planning, executing, and analyzing user research and A/B testing, including participant recruitment, script development, data collection, and reporting.

• Cross-functional Collaboration Processes: Illustrate how you engage with and manage input from diverse stakeholders (e.g., product managers, engineers, marketers) throughout the design and development lifecycle to ensure alignment and buy-in.

• Data-Driven Iteration: Showcase a process for continuous monitoring of performance metrics post-launch and how this data is used to inform subsequent design iterations and optimizations.

📝 Enhancement Note: For a UX Specialist role with strong operational ties, the portfolio is critical. It needs to demonstrate not just design skills, but the ability to apply them strategically based on data and to measure their impact operationally. The emphasis here is on showing a full lifecycle of UX work, from initial analysis and research to design, testing, and impact measurement.

💵 Compensation & Benefits

Salary Range: $88,700 - $139,260 USD per year.

Benefits:

• Retirement Savings Plan: Comprehensive 401(k) or similar plans to support long-term financial planning.

• Tuition Reimbursement: Opportunities for continued education and professional development to enhance skills relevant to UX, analytics, or digital strategy.

• Employee Incentive Programs: Potential for bonuses or performance-based incentives tied to individual and company achievements.

• Comprehensive Health & Wellness: Robust medical, dental, and vision insurance plans. Access to resources supporting mental, physical, and financial wellbeing.

• Paid Time Off: Generous vacation, sick leave, and holiday policies.

• Paid Volunteer Day: An annual opportunity to contribute to community initiatives.

• LinkedIn Learning Access: Free access to a vast library of online courses for continuous skill development.

• Internal Growth Opportunities: Prospects to work on cross-company projects and pursue internal career advancement.

Working Hours:

• Typically 40 hours per week, aligning with standard full-time employment.

• The hybrid work arrangement allows for a blend of in-office collaboration and remote work flexibility, accommodating efficient workflow and personal needs.

📝 Enhancement Note: The salary range is provided by the company and is a good indicator of the market value for this role in Indianapolis. The benefits package is extensive, highlighting Delta Faucet's commitment to employee growth, wellbeing, and work-life balance, which are attractive factors for operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home & Building Products / Plumbing Fixtures. Delta Faucet is a leading brand known for innovation and quality in the plumbing industry.

Company Size: Delta Faucet is part of Masco Corporation, a large, publicly traded company. While specific numbers for Delta Faucet's Digital Experience team are not provided, Masco Corporation employs over 18,000 people globally, indicating a substantial corporate structure with ample resources. This size suggests established processes and opportunities for cross-functional collaboration.

Founded: Delta Faucet was founded in 1954. This long history signifies stability, established brand recognition, and a deep understanding of its market and customer base.

Team Structure:

• Digital Experience Team: This role sits within the Digital Experience team, suggesting a dedicated group focused on optimizing all customer-facing digital touchpoints. The team likely includes specialists in UX design, digital analytics, content strategy, and potentially e-commerce operations.

• Reporting Structure: The UX Specialist will likely report to a Digital Experience Manager or Director, who oversees the team's strategy and execution. This role will collaborate closely with product managers, marketing teams, engineering, and potentially external research partners.

• Cross-functional Collaboration: Expect extensive collaboration with product development, marketing, sales, IT, and customer service teams to ensure a cohesive and data-informed customer journey across all platforms and products.

Methodology:

• Data-Driven Decision Making: The core methodology emphasizes using quantitative and qualitative data to inform all design and strategy decisions, ensuring that improvements are targeted and impactful.

• Customer-Centric Design: A strong focus on understanding user needs, pain points, and behaviors to create intuitive, accessible, and engaging experiences.

• Agile/Iterative Development: While not explicitly stated, the emphasis on A/B testing, continuous monitoring, and iteration suggests an agile or iterative approach to product and experience development.

• Cross-functional Alignment: Processes are designed to ensure alignment between design, business objectives, technical capabilities, and market demands.

Company Website: https://www.deltafaucet.com/

📝 Enhancement Note: Delta Faucet's long history and affiliation with Masco suggest a stable, resource-rich environment. The Digital Experience team's focus implies a strategic investment in customer-facing digital platforms, making this role integral to the company's go-to-market and customer engagement strategies. The emphasis on data and customer-centricity aligns well with operations-focused roles that aim to drive efficiency and effectiveness.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a specialist/mid-level position (2-5 years of experience). It requires a solid foundation in UX principles and analytics, with the ability to independently execute tasks and contribute to strategic discussions. It's a hands-on role focused on execution and analysis.

Reporting Structure: The UX Specialist will report to a manager within the Digital Experience team, likely overseeing UX and analytics functions. This structure provides mentorship and guidance while allowing for autonomous work on specific projects. Collaboration will extend across various departments, offering exposure to different business functions.

Operations Impact: The role directly impacts the company's revenue and customer satisfaction by optimizing digital experiences that drive engagement and conversion. By analyzing user behavior and identifying friction points, the UX Specialist helps improve the efficiency of customer interactions, reduces support costs through better self-service options, and ultimately contributes to sales growth for both digital and physical products.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas such as advanced digital analytics (e.g., predictive modeling, AI-driven insights), user research methodologies, or specific product domains (web, mobile, IoT/embedded systems).

• Leadership Track: Progress to a Senior UX Specialist or UX Strategist role, taking on more complex projects, mentoring junior team members, and contributing more significantly to strategic planning. Potential for transitioning into a management role within the Digital Experience or Product teams.

• Cross-functional Mobility: Develop a broad understanding of the business by collaborating across departments, potentially leading to opportunities in Product Management, Digital Marketing Operations, or Go-To-Market strategy roles.

• Skill Expansion: Opportunities to gain certifications or training in emerging technologies, advanced analytics techniques, or new design software, keeping skills relevant in a rapidly evolving digital landscape.

📝 Enhancement Note: The growth path for this role is not just within UX but also extends into operations and strategy. The ability to leverage data and translate it into actionable improvements makes this a valuable role for someone looking to build a career in digitally-driven business operations.

🌐 Work Environment

Office Type: Hybrid work environment, requiring some days in the Indianapolis, Indiana office and allowing for remote work on other days. This offers a balance between in-person collaboration and the flexibility of remote work.

Office Location(s): Indianapolis, Indiana. This location serves as a hub for the company's operations, providing access to a significant talent pool and a central point for team collaboration.

Workspace Context:

• Collaborative Environment: The office setting is designed to foster collaboration, with common areas, meeting rooms, and potentially open-plan workspaces that encourage interaction among team members and cross-functional colleagues.

• Tools & Technology: Employees will have access to the necessary hardware, software, and IT support to perform their roles effectively. This includes design software, analytics platforms, and communication tools.

• Team Interaction: Regular team meetings, design critiques, and project sync-ups will occur both in person and virtually, ensuring consistent communication and team cohesion.

Work Schedule:

• The standard work schedule is typically 40 hours per week.

• The hybrid model allows for flexibility in structuring the work week, enabling individuals to balance their in-office days with remote work, optimizing productivity and personal commitments.

📝 Enhancement Note: The hybrid model is a key feature, appealing to professionals seeking work-life balance and flexibility. The Indianapolis location implies access to a strong professional network and potential for career advancement within a well-established company.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, assessing alignment with the core requirements. Be prepared to highlight your experience with key analytics and design tools.

• Technical Interview/Portfolio Review: This is a critical stage. You will likely present a portfolio showcasing 2-3 relevant case studies, detailing your process, the data you used, your design solutions, and the measurable outcomes. Expect questions about your approach to problem-solving, data synthesis, and user research.

• Behavioral/Cross-functional Interview: This interview will assess your soft skills, including communication, collaboration, problem-solving, and how you handle challenges. You'll likely be asked about your experience working with cross-functional teams and stakeholders.

• Hiring Manager Interview: A final discussion with the hiring manager to assess cultural fit, career aspirations, and overall suitability for the role and team.

Portfolio Review Tips:

• Focus on Impact: For each case study, clearly articulate the problem, your process, the solution, and most importantly, the measurable business impact (e.g., % increase in conversion, % decrease in bounce rate). Use data to back up your claims.

• Showcase Your Process: Walk through your thought process, from initial data analysis and user research to wireframing, prototyping, A/B testing, and iteration. Explain why you made certain decisions.

• Highlight Data & Analytics Integration: Emphasize how you used quantitative data (GA4, ContentSquare) and qualitative insights to drive your design decisions.

• Demonstrate Tool Proficiency: Be ready to discuss your experience with the required tools (Figma, UserTesting.com, GA4, etc.) and how you leveraged them in your projects.

• Tailor to Delta Faucet: Research Delta Faucet's products and digital presence. If possible, include a brief critique or suggestion related to their current user experience, demonstrating your understanding and initiative.

Challenge Preparation:

• Design Challenge: Be prepared for a potential design exercise, which might involve analyzing a dataset, proposing UX improvements for a specific scenario, or creating a wireframe/prototype for a given feature.

• Data Interpretation: Practice interpreting common UX metrics and explaining what they mean for user behavior and business outcomes.

• Stakeholder Communication: Prepare to explain technical UX concepts and data-driven recommendations in a way that is understandable and persuasive to non-technical stakeholders.

📝 Enhancement Note: The emphasis on portfolio review and potential design challenges underscores the practical, execution-oriented nature of this role. Candidates should be ready to demonstrate their analytical and design skills with concrete examples of past work and its impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Miro, Sketch, Adobe XD (Proficiency in at least one is required). These tools are essential for creating wireframes, interactive prototypes, and high-fidelity mockups.

• Digital Analytics: ContentSquare, Google Analytics 4 (GA4), Adobe Analytics (Expert-level configuration, implementation, and interpretation skills are mandatory). These platforms are critical for understanding user behavior and identifying optimization opportunities.

• User Research & Testing: UserTesting.com, Omniconvert (Demonstrated experience in planning, executing, and analyzing studies is required). These platforms are used for gathering direct user feedback and validating design solutions.

• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Asana, Jira (Familiarity with tools for team communication, project management, and workflow tracking).

Analytics & Reporting:

• Data Visualization: Tools like Tableau or Power BI might be used for creating dashboards and reports, although not explicitly mentioned, proficiency in translating data into visual insights is key.

• CRM Integration: Salesforce Marketing Cloud (Experience with its analytics capabilities for customer journey insights).

CRM & Automation:

• Salesforce Marketing Cloud: Understanding its role in customer journeys and potentially its analytics features.

• A/B Testing Platforms: Omniconvert is specifically mentioned for live experimentation and A/B testing capabilities.

📝 Enhancement Note: This role requires a strong command of a specific set of digital analytics, user research, and design tools. The ability to not only use these tools but to integrate insights from them into actionable UX strategies is paramount. Familiarity with Salesforce Marketing Cloud suggests a focus on integrated customer journeys.

👥 Team Culture & Values

Operations Values:

• Data-Driven Innovation: A strong belief in using data to guide decisions and drive innovation in customer experiences, fostering a culture of continuous improvement and experimentation.

• Customer Centricity: Placing the customer at the heart of all design and operational decisions, striving to create intuitive, valuable, and delightful experiences.

• Collaboration & Transparency: Encouraging open communication, knowledge sharing, and collaborative problem-solving across teams and departments to achieve shared goals.

• Efficiency & Effectiveness: A commitment to optimizing processes, workflows, and user journeys to maximize efficiency, reduce friction, and achieve measurable business outcomes.

• Accountability: Taking ownership of projects and outcomes, consistently monitoring performance and iterating based on results.

Collaboration Style:

• Cross-functional Integration: Proactive engagement with product, marketing, engineering, and other business units to ensure alignment and a holistic approach to customer experience.

• Feedback-Driven: A culture that values constructive feedback, both giving and receiving, to enhance designs, improve processes, and foster professional growth.

• Agile & Iterative: Working in an agile or iterative manner, embracing change, and continuously refining solutions based on user feedback and performance data.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across the team and broader organization to elevate collective expertise.

📝 Enhancement Note: The company values, particularly "Data-Driven Innovation," "Customer Centricity," and "Efficiency & Effectiveness," directly align with the operational aspects of this UX role. The collaborative style emphasizes the need for strong interpersonal and communication skills, essential for operational roles that bridge different departments.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Data with Intuition: Effectively integrating complex quantitative data with qualitative user insights and design intuition to make optimal decisions.

• Cross-Functional Alignment: Navigating diverse stakeholder needs and priorities to gain consensus on UX strategies and design implementations, especially when technical constraints or business goals conflict.

• Measuring Impact Across Channels: Quantifying the impact of UX improvements on both digital platforms and their influence on the purchase of physical products, which can be complex.

• Keeping Pace with Technology: Continuously learning and adapting to new UX tools, analytics techniques, and emerging technologies like AI to maintain a competitive edge.

• Integrating Digital & Physical Experiences: Designing seamless experiences that bridge the gap between online interactions and the use of physical products with embedded digital interfaces.

Learning & Development Opportunities:

• Advanced Analytics Training: Opportunities to deepen expertise in areas like predictive analytics, machine learning in UX, or advanced A/B testing methodologies.

• Industry Certifications: Pursuing certifications in UX, digital analytics, or specific toolsets to enhance professional credentials and knowledge.

• Cross-Departmental Exposure: Gaining broader business acumen by engaging with different functions, understanding their operational challenges and strategic goals.

• Mentorship Programs: Access to experienced professionals within Delta Faucet or Masco for guidance on career development and skill enhancement.

• Leadership Development: Potential for training and development programs focused on leadership, project management, and strategic thinking, paving the way for senior or managerial roles.

📝 Enhancement Note: The challenges presented are typical for a role that bridges design, data, and business operations. The growth opportunities indicate a clear path for career advancement, emphasizing continuous learning and strategic development within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used data to significantly improve a user experience. What was the data, what was your insight, and what was the outcome?" - Prepare a STAR method answer highlighting your analytical process, design solution, and quantifiable results. Focus on data sources like GA4 or ContentSquare.

• "How do you approach designing for a user journey that spans both digital and physical touchpoints?" - Discuss your methodology for mapping complex journeys, identifying friction points, and ensuring consistency across channels. Mention how you'd use research and data to inform this.

• "Walk me through your process for conducting an A/B test, from hypothesis generation to analysis and iteration." - Detail your approach to designing experiments, selecting metrics, implementing tests (e.g., via Omniconvert), and interpreting results to drive further optimization.

Company & Culture Questions:

• "What interests you about Delta Faucet and our approach to digital experience?" - Research Delta Faucet's brand, products, and any recent digital initiatives. Connect your skills and interests to their mission and values.

• "How do you stay updated on UX trends, analytics tools, and emerging technologies like AI?" - Mention specific resources like industry blogs, conferences, online courses (e.g., LinkedIn Learning), and your proactive approach to learning.

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: problem, your role, process, solution, and impact. Make it engaging and easy to follow.

• Data Visualization: If possible, use charts and graphs to visually represent data and results. Clearly explain what the data shows and why it's important.

• Interactive Elements: If your prototypes are interactive, be prepared to demonstrate them live.

• Conciseness: Be mindful of time. Focus on the most impactful aspects of each project. Prepare for follow-up questions that allow for deeper dives.

• Focus on Operations: Highlight how your work drives operational efficiency, improves conversion funnels, or directly impacts business metrics – this is key for this role.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong analytical foundation, practical design skills, and the ability to connect UX work directly to business outcomes. The emphasis on data and operational impact is crucial for this specific role.

📌 Application Steps

To apply for this UX Specialist position:

• Submit your application through the provided link on the Delta Faucet careers portal.

• Tailor your Resume: Highlight your experience with digital analytics platforms (ContentSquare, GA4), user research tools (UserTesting.com), design software (Figma), and A/B testing (Omniconvert). Quantify achievements wherever possible (e.g., "Increased conversion rate by X%").

• Curate Your Portfolio: Select 2-3 strong case studies that best showcase your ability to synthesize data, design user-centric solutions, and measure impact. Ensure each case study clearly outlines the problem, your process, the solution, and the quantifiable business results.

• Prepare for the Portfolio Presentation: Practice walking through your case studies, explaining your thought process, and articulating the connection between your UX work and business objectives. Be ready to discuss your experience with specific tools and methodologies.

• Research Delta Faucet: Understand their products, target audience, and current digital presence. Consider how your skills can contribute to their specific business goals and customer experience strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.