UX Researcher I

📍 Job Overview

Job Title: UX Researcher I

Company: Resideo

Location: Golden Valley, Minnesota, United States

Job Type: Full time

Category: User Experience Research / Product Research

Date Posted: April 30, 2026

Experience Level: 2-5 years

Remote Status: Hybrid

🚀 Role Summary

• This role is focused on conducting both qualitative and quantitative user research to inform product and software design decisions.

• The UX Researcher will be instrumental in understanding customer needs and translating them into actionable insights for product, design, and engineering teams.

• A core aspect of this position involves evaluating digital products, specifically software and app experiences, through rigorous usability testing and other evaluative research methods.

• The role requires strong collaboration skills to work cross-functionally with design, product management, engineering, and marketing to identify needs and opportunities.

📝 Enhancement Note: While the title is "UX Researcher I," the description implies a need for a solid foundation in research methodologies and at least 2 years of direct experience, aligning with a junior to mid-level researcher role. The emphasis on "software and app experiences" and "evaluating digital products" suggests a strong focus on the digital product development lifecycle.

📈 Primary Responsibilities

• Plan and execute comprehensive user research projects using a variety of lab-based and field methods, with a focus on evaluative studies like usability tests and iterative product assessments.

• Conduct generative research to discover user needs, identify new opportunities, and inform early-stage product concepts.

• Facilitate workshops and moderate user research sessions, particularly hands-on testing of software and app prototypes.

• Develop and maintain user research artifacts such as personas, experience maps, and service design blueprints to communicate user insights.

• Collaborate closely with product managers, designers, and engineers to transform research findings into clear, actionable recommendations that drive product strategy and design direction.

• Analyze qualitative and quantitative data using methods like affinity mapping and thematic analysis to synthesize evidence-based insights.

• Contribute to a holistic end-to-end user experience approach that extends beyond digital interfaces to the entire user journey.

• Work with external research vendors to augment internal research capabilities when necessary.

📝 Enhancement Note: The responsibilities highlight a blend of evaluative and generative research, with a significant emphasis on translating findings into actionable recommendations for digital product development. The mention of "phase-gate and/or agile environment" suggests a need for adaptability in research planning and execution.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Human Factors, Cognitive Psychology, Human-Computer Interaction (HCI), User Experience Design, or a closely related field.

Experience: Minimum of 2 years of relevant professional experience in user research and usability testing, with a demonstrated track record of evaluating digital products.

Required Skills:

• Proficiency in qualitative and quantitative user research methodologies, including usability evaluation, contextual inquiry, surveys, interviews, and focus groups.

• Experience conducting lab-based and field research.

• Strong understanding of human-computer interaction (HCI) principles and user-centered design (UCD) methodologies.

• Demonstrated ability to communicate complex research findings clearly and concisely to both technical and non-technical stakeholders through presentations and reports.

• Proven ability to collaborate effectively in cross-functional teams, including product management, design, and engineering.

Preferred Skills:

• Experience with generative research projects, including defining research questions and creating participant screeners.

• Familiarity with creating and utilizing user research artifacts like personas and experience maps.

• Experience moderating workshops and facilitating user research sessions.

• Experience working with external research vendors.

• Familiarity with agile development methodologies and phase-gate processes.

• Experience with prototyping tools and evaluating software/app prototypes.

📝 Enhancement Note: The required experience level (2 years) combined with the breadth of research methods mentioned suggests that candidates should be able to operate with some autonomy in planning and executing studies, while also being open to guidance and collaboration. The emphasis on digital products means candidates with experience in SaaS, mobile apps, or web platforms will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a diverse range of user research projects, clearly demonstrating your role and contributions.

• Highlight specific examples of how your research insights directly influenced product or software design decisions and led to measurable improvements.

• Include case studies of both evaluative and generative research projects, detailing the methodologies used, challenges encountered, and outcomes achieved.

Process Documentation:

• Provide examples of how you have documented research processes, from planning and recruitment to analysis and reporting.

• Showcase your ability to create and utilize user research artifacts such as personas, journey maps, and user flows, explaining their purpose and impact.

• Illustrate instances where you've applied research findings to iterate on product designs and improve user experiences within a development lifecycle.

• Demonstrate experience in translating research insights into requirements or user stories for engineering and design teams.

📝 Enhancement Note: A strong portfolio is critical for UX Researcher roles. Candidates should be prepared to walk through their process, explain their rationale, and articulate the impact of their work on product outcomes. The focus on "software and app experiences" means demonstrating research in these areas will be particularly impactful.

💵 Compensation & Benefits

Salary Range: $78,792 - $134,148 annually. (This range is based on the provided data for a UX Researcher role with 2-5 years of experience in the US market, considering the specified location and industry. Actual compensation may vary based on specific qualifications, experience, and internal equity.)

Benefits:

• Comprehensive Health Insurance

• Life Insurance

• Accidental Death and Dismemberment Insurance

• Disability Insurance

• Life Assistance Program

• 401k Plan with company contributions

• Paid Vacation time

• Paid Holidays

Working Hours: Standard 40-hour work week.

📝 Enhancement Note: The provided salary range is a good benchmark for a UX Researcher with 2-5 years of experience in a major metropolitan area like Minneapolis-St. Paul. The benefits package is typical for a large, established technology company, offering a solid safety net and retirement savings plan.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Sensing and Control Solutions for Homes & Businesses), Manufacturing, Distribution.

Company Size: Large (14,000+ employees globally).

Founded: Resideo was formed in 2018, spun off from Honeywell's Home and Building Technologies business.

Team Structure:

• The UX Researcher will likely be part of a Product Development, Design, or Engineering team.

• This researcher will collaborate closely with Product Managers, UX Designers, and Software Engineers.

Methodology:

• Resideo emphasizes a data-driven approach to product development, leveraging user insights to inform decisions.

• The company operates in both phase-gate and agile environments, requiring flexibility in research methodologies and project execution.

• A focus on end-to-end user experience suggests a commitment to understanding the entire customer journey, from awareness to product usage and support.

Company Website: www.resideo.com

📝 Enhancement Note: Resideo is a significant player in the smart home and building technology sector. Its recent announcement about spinning off ADI Global Distribution indicates a strategic shift, with Resideo focusing more on its manufacturing and product-solutions business. This context is important for understanding the company's strategic direction and the potential impact of the UX Researcher's work on core product offerings.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "UX Researcher I," typically indicating an entry-level to junior-level position within the UX research field. It suggests a foundation of academic knowledge and early practical experience, with opportunities to grow under mentorship.

Reporting Structure: The UX Researcher will likely report to a UX Research Lead, a Design Manager, or a Product Management Lead. They will be embedded within product teams, working closely with designers and engineers.

Operations Impact: The UX Researcher's insights will directly influence the design and functionality of Resideo's software and app-based consumer and professional products. This impact is crucial for enhancing user satisfaction, driving product adoption, improving usability, and ultimately contributing to the company's market competitiveness and revenue goals.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specific research methodologies (e.g., advanced qualitative analysis, quantitative modeling, mixed-methods research).

• Specialization: Potential to specialize in research for specific product lines (e.g., smart home security, HVAC controls, energy management systems) or user segments (e.g., homeowners, professional installers).

• Leadership: Over time, growth into Senior UX Researcher roles, leading research initiatives, mentoring junior researchers, and contributing to research strategy.

• Cross-functional Exposure: Broaden understanding of product development, design thinking, and business strategy through close collaboration with various departments.

📝 Enhancement Note: For a "UX Researcher I," the primary growth path involves gaining hands-on experience, mastering research techniques, and demonstrating the ability to deliver impactful insights. The company's focus on technology and connected living offers a dynamic environment for skill development in a growing field.

🌐 Work Environment

Office Type: Hybrid work environment. This suggests a mix of in-office collaboration and remote work flexibility.

Office Location(s): Golden Valley, Minnesota (primary location), with potential for other Resideo office locations globally.

Workspace Context:

• The Golden Valley office is likely equipped with modern facilities, including potential usability lab spaces for conducting controlled research sessions.

• The hybrid model encourages a balance between focused individual work and collaborative team sessions, critical for UX research.

• Access to design and engineering teams will be readily available for close collaboration, ideation, and feedback loops.

Work Schedule: Typically a standard 40-hour work week, with potential for some flexibility depending on project needs and deadlines. The hybrid nature allows for some autonomy in managing personal work schedules.

📝 Enhancement Note: The hybrid work arrangement is becoming standard for many tech roles. For UX Research, this means candidates should be comfortable facilitating remote research sessions as well as in-person studies when required, and be adept at using collaboration tools to maintain team connection and productivity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, interest, and alignment with company culture.

• Hiring Manager Interview: Deeper dive into experience, research methodologies, and understanding of UX principles.

• Portfolio Presentation: A crucial step where candidates present 2-3 key research projects, detailing their process, findings, and impact. This often involves a live presentation to a panel.

• Technical/Case Study Interview: May involve a practical exercise or a discussion around a hypothetical research problem to assess problem-solving skills and research planning.

• Team Interviews: Conversations with potential colleagues (designers, product managers, engineers) to assess collaboration style and cultural fit.

• Final Interview: Potentially with a senior leader to discuss career aspirations and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your skills in qualitative and quantitative research, especially for digital products (software/apps). Highlight both evaluative and generative work.

• Tell a Story: For each project, clearly articulate the problem, your approach, the methods used, the key insights, and the tangible impact on the product and business. Quantify impact whenever possible.

• Show, Don't Just Tell: Use visuals (e.g., anonymized user quotes, personas, journey maps, key findings summaries) to illustrate your work and findings.

• Be Prepared to Discuss Your Role: Clearly define your specific contributions, especially if projects were collaborative.

• Demonstrate Process: Walk through your thought process for planning, executing, analyzing, and reporting on your research. Explain why you chose specific methods.

Challenge Preparation:

• Be ready to discuss how you would approach a research problem presented to you. This might involve defining research questions, selecting appropriate methods, and outlining a plan.

• Practice articulating your research insights in a concise and actionable manner, as if presenting to a product team.

• Prepare examples of how you've handled challenging research situations, such as difficult participants, unexpected findings, or resistance to research recommendations.

📝 Enhancement Note: The portfolio presentation is a critical gate. Candidates should treat it as a product showcase of their research capabilities, demonstrating not just what they did, but how and why, and most importantly, the impact of their work. The emphasis on digital products means showcasing relevant case studies will be paramount.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Tools for remote usability testing and participant recruitment (e.g., UserTesting.com, Lookback, Maze, UsabilityHub).

• Survey Tools: For quantitative data collection and feedback surveys (e.g., SurveyMonkey, Qualtrics, Google Forms).

• Prototyping & Design Tools: Familiarity with tools used by designers is beneficial for evaluating prototypes (e.g., Figma, Sketch, Adobe XD).

• Collaboration Tools: For cross-functional communication and documentation (e.g., Slack, Microsoft Teams, Confluence, Jira).

Analytics & Reporting:

• Data Analysis Software: For qualitative data analysis (e.g., Dovetail, NVivo) and potentially quantitative analysis (e.g., Excel, SPSS, R, Python basics).

• Presentation Software: For creating impactful reports and presentations (e.g., PowerPoint, Google Slides, Keynote).

CRM & Automation:

• While not a primary focus, understanding how research insights feed into CRM strategies or product roadmaps informed by user feedback is valuable.

📝 Enhancement Note: While specific tools aren't listed, proficiency in common UX research platforms, survey tools, and qualitative data analysis software is expected. The ability to interpret and present data clearly using standard office and presentation software is also essential.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs and experiences.

• Data-Driven Decision Making: Utilizing research insights and data to inform product strategy and design.

• Collaboration: Working effectively with diverse teams to achieve common goals.

• Innovation: Exploring new methods and approaches to uncover user needs and drive product innovation.

• Integrity: Conducting research ethically and reporting findings accurately and impartially.

Collaboration Style:

• Cross-functional Integration: Actively engaging with product managers, designers, and engineers throughout the research process, from planning to insight dissemination.

• Iterative Feedback: Participating in regular feedback loops to refine research plans and share findings effectively.

• Knowledge Sharing: Contributing to a culture of shared learning by documenting research processes and findings, and potentially presenting insights to broader groups.

📝 Enhancement Note: Resideo, as a large technology company, likely values a collaborative and results-oriented environment. The emphasis on user-centricity and data-driven decisions aligns with modern product development practices, especially in the competitive smart home and security markets.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Insights into Action: The primary challenge is ensuring research findings are understood, adopted, and acted upon by product and engineering teams, especially in fast-paced environments.

• Balancing Research Rigor with Speed: Effectively conducting thorough research while meeting tight product development timelines.

• Researching Diverse User Groups: Understanding and catering to the needs of varied user segments, from tech-savvy homeowners to professional installers.

• Measuring Research Impact: Quantifying the ROI of UX research efforts and demonstrating their value to the business.

Learning & Development Opportunities:

• Methodological Deep Dives: Opportunities to attend workshops or training on advanced qualitative or quantitative research techniques.

• Industry Conferences: Potential to attend conferences like CHI, UXRConf, or others to stay abreast of the latest trends and network with peers.

• Mentorship: Guidance from senior researchers or UX leaders within Resideo.

• Exposure to Diverse Products: Gaining experience across a wide range of smart home and security products, expanding technical and domain knowledge.

📝 Enhancement Note: This role offers a solid foundation for a UX Researcher. The challenges are typical for the field and represent opportunities for professional growth by developing strategic thinking and influencing skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used qualitative research to uncover a significant user need that led to a product change."

• "How would you approach researching the usability of a new smart thermostat interface for first-time users?"

• "Walk me through your process for planning and executing a usability test for a mobile application."

Company & Culture Questions:

• "What interests you about Resideo and our products in the smart home and security space?"

• "How do you typically collaborate with product managers and engineers on a product team?"

• "Describe your experience working in an agile development environment."

Portfolio Presentation Strategy:

• Structure: For each project, follow a clear narrative: Problem -> Your Role -> Methodology -> Key Findings -> Recommendations -> Impact/Outcome.

• Focus: Emphasize your analytical skills, your ability to synthesize data, and the direct impact of your research on design or product decisions.

• Visuals: Use clean, professional visuals to support your presentation. Ensure any sensitive or proprietary information is anonymized or generalized.

• Conciseness: Be mindful of time limits. Practice your presentation to ensure it's impactful and efficient.

📝 Enhancement Note: Be prepared to discuss your experience with digital products specifically, as this is a recurring theme in the job description. Demonstrate a practical understanding of how research integrates into product development cycles.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud link.

• Tailor your resume: Highlight your experience in qualitative and quantitative user research, usability testing, and your work specifically with software and app experiences. Use keywords from the job description.

• Prepare your portfolio: Select 2-3 strong case studies that demonstrate your research process, analytical skills, and the impact of your insights on product design, particularly for digital products.

• Research Resideo: Understand their product lines, their mission, and their position in the smart home and security market. This will help you tailor your responses and demonstrate genuine interest.

• Practice your presentation: Rehearse your portfolio walkthrough, focusing on clarity, conciseness, and the ability to articulate the value of your research.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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