UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Unit4

Location: Lisbon, Portugal

Job Type: Full-time

Category: Product Operations / User Experience

Date Posted: August 05, 2025

Experience Level: Mid-Level (2-5 years)

Remote Status: Remote OK

🚀 Role Summary

• Drive product strategy and design decisions by conducting comprehensive user research, focusing on understanding user needs, behaviors, and pain points within the SaaS B2B software domain.

• Collaborate closely with Product Leads, Designers, Engineers, and Data Analysts to integrate user insights throughout the entire product development lifecycle, ensuring a user-centered approach.

• Translate complex qualitative and quantitative research findings into clear, actionable recommendations that directly influence product improvements and innovation.

• Champion the user across the organization, fostering a strong user-centered culture and contributing to the refinement of research operations, tools, and best practices.

📝 Enhancement Note: While the title is "UX Researcher," the emphasis on SaaS, B2B software, collaboration with Product Leads and Engineers, and contributing to "Product Operations" suggests a role deeply embedded within the product development lifecycle, with a strong focus on operationalizing user feedback for tangible business outcomes. The "Mid-Level" designation implies a need for independent execution of research projects and a growing ability to influence strategy.

📈 Primary Responsibilities

• Design, plan, and execute a diverse range of user research studies, including usability testing, in-depth user interviews, surveys, concept validation, and ethnographic field studies, to gather actionable qualitative and quantitative data.

• Proactively identify and document user behaviors, motivations, pain points, and unmet needs to provide critical inputs for product strategy formulation and iterative design improvements.

• Actively participate in cross-functional team meetings and workflows, collaborating with Product Management, UX Design, Engineering, and Data Analytics to define research objectives, share insights, and ensure user feedback is embedded at every stage of product development.

• Analyze and synthesize complex research data from various sources, translating findings into clear, concise, and compelling reports, presentations, and actionable recommendations for diverse stakeholder groups.

• Effectively communicate research outcomes and user insights through compelling presentations, workshops, and documentation, advocating for the user and championing user-centered design principles across the organization.

• Contribute to the development and refinement of user research methodologies, tools, processes, and best practices within the Product team, enhancing the efficiency and impact of research operations.

• Stay abreast of industry trends, emerging research techniques, and user behavior shifts relevant to SaaS and B2B software markets to continuously improve research quality and relevance.

📝 Enhancement Note: The responsibilities clearly indicate a hands-on role requiring end-to-end ownership of research projects. The emphasis on "actionable recommendations" and "integrating insights throughout the product development lifecycle" highlights the operational aspect of this UX role, bridging research findings to tangible product improvements and business impact.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, Computer Science, or a closely related field.

Experience:

• 2-4 years of dedicated, hands-on experience as a User Researcher, ideally within a product-focused technology company, preferably in SaaS or B2B software environments.

• Demonstrated experience in planning, executing, and analyzing a variety of qualitative research methods, such as user interviews, usability testing (moderated and unmoderated), context inquiries, and diary studies.

• Proven ability to collaborate effectively within cross-functional product teams, including Product Managers, UX Designers, Engineers, and Data Analysts, fostering a shared understanding of user needs.

• Excellent written and verbal communication skills, with a proven track record of articulating complex research findings and insights clearly and persuasively to both technical and non-technical audiences.

Required Skills:

• Qualitative Research Methods: Expertise in planning and conducting user interviews, usability testing, and field studies.

• Research Synthesis: Ability to analyze and synthesize qualitative and quantitative data to derive actionable insights.

• Cross-Functional Collaboration: Proven experience working effectively with product, design, and engineering teams.

• Communication & Presentation: Strong verbal and written communication skills, with the ability to present findings and recommendations compellingly.

• User-Centricity: A deep commitment to understanding and advocating for the user throughout the product development process.

• Research Operations: Familiarity with developing and refining research processes and best practices.

Preferred Skills:

• Quantitative Research Methods: Experience with survey design, statistical analysis, and working with quantitative data sets.

• SaaS/B2B Domain Experience: Prior experience in the Software-as-a-Service (SaaS) or Business-to-Business (B2B) software industry.

• UX Design Principles: Basic understanding of UX design principles and how research informs design decisions.

• Accessibility Awareness: Knowledge of accessibility guidelines (e.g., WCAG) and inclusive design practices.

• Prototyping Tools: Familiarity with prototyping tools like Figma for testing purposes.

• Survey Tools: Proficiency with survey platforms for data collection.

📝 Enhancement Note: The "2-4 years" experience aligns with a mid-level researcher who is expected to manage projects independently but may still benefit from senior guidance on complex strategic initiatives. The "Nice to Have" skills indicate a preference for candidates who can contribute to a broader research practice and understand the business context of SaaS products.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing a range of research projects, highlighting your end-to-end involvement from research planning to insight delivery.

• Include case studies that clearly articulate the research questions, methodologies employed, key findings, and the direct impact of your research on product decisions and user experience improvements.

• Showcase examples of how you have translated complex user behaviors and pain points into clear, actionable recommendations for product teams.

Process Documentation:

• Present examples of research plans and methodologies tailored to specific project goals, demonstrating your strategic approach to research design.

• Include documentation of how you have synthesized research findings, potentially including affinity mapping, journey maps, or user personas created from your research.

• Showcase how you have communicated research outcomes to stakeholders, utilizing presentations, reports, or workshops to drive understanding and action.

📝 Enhancement Note: For a UX Researcher role, a portfolio is critical. It serves as tangible proof of their ability to execute research, analyze data, and influence product development. The focus should be on demonstrating impact and clear communication of findings, which are core operational outputs for this role.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Uncapped Time Off Policy: Offers flexibility and autonomy in managing personal time, promoting work-life balance.

• Remote Working Opportunities: Flexibility to work remotely, allowing for a better balance between professional responsibilities and personal life.

• Global Wellbeing Days: Company-wide days off dedicated to employee well-being, fostering a supportive and healthy work environment.

• Commitment to Sustainability (Act4Good program): Opportunities to engage in corporate social responsibility initiatives, aligning personal values with professional work.

• Safe and Inclusive Working Environment: Supported by Employee Resource Groups (ERGs) focusing on diversity and inclusion, ensuring a welcoming and supportive workplace.

• Talented Colleagues and Mentorship: Access to experienced professionals and opportunities for learning and professional development.

Working Hours:

• The role is full-time, typically implying around 40 hours per week. Unit4's culture emphasizes trust and autonomy, suggesting flexibility in daily schedules where possible, provided research objectives and collaboration needs are met.

📝 Enhancement Note: The salary range is an estimate based on typical market rates for this role in Lisbon. Actual compensation may vary based on the candidate's specific experience, qualifications, and negotiation. The benefits listed are directly from the company description and highlight Unit4's commitment to employee well-being and work-life balance, which are strong selling points for operations-focused professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cloud ERP Software, Business Software Solutions. Unit4 operates in the competitive enterprise software market, focusing on mid-market, people-centric organizations. This context means the UX Researcher will be working on products that are critical to business operations and require a deep understanding of user workflows and business processes.

Company Size: Unit4 is a well-established global company, likely employing hundreds or thousands of individuals. As a "fast-paced growth cloud company," it suggests a dynamic environment where agility and adaptability are valued. This size offers stability while also potentially providing opportunities for impact and growth within various teams.

Founded: Unit4 has a history of 40 years, indicating a strong foundation and experience in the ERP market, but also a modern approach with its focus on cloud and innovative solutions. This blend of experience and innovation shapes its culture.

Team Structure:

• The UX Researcher will likely be part of a Product team, which typically includes Product Managers, Product Designers, Engineers, and potentially Data Analysts.

• The reporting structure would likely be to a Head of Product, a Senior UX Lead, or a Research Manager, depending on the specific team organization.

Methodology:

• Data Analysis & Insights: The team likely employs a data-driven approach, combining qualitative research findings with quantitative data (from analytics, surveys, etc.) to form a comprehensive understanding of users.

• Workflow Planning & Optimization: Research will directly inform the planning and optimization of user workflows within the ERP software, aiming for efficiency and ease of use.

• Automation & Efficiency: Understanding how users interact with automated features and identifying opportunities for further automation or streamlining will be key.

Company Website: https://www.unit4.com/

📝 Enhancement Note: Unit4's focus on "people-centric organizations" and "people experience" suggests that the UX Researcher's role is central to the company's mission. The emphasis on being a "fast-paced growth cloud company" implies a culture that values innovation, agility, and continuous improvement, which are all relevant to operations and product development.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as Mid-Level, indicating that the UX Researcher is expected to independently manage and execute research projects. They will likely contribute to defining research strategies and methodologies, mentor junior researchers (if any), and present findings to senior stakeholders. This level typically requires a solid understanding of research operations and the ability to influence product direction.

Reporting Structure: The UX Researcher will report into a product leadership structure, likely within a Product Management or UX Design department. This placement ensures direct collaboration with product strategists and designers, facilitating the integration of research findings into the product roadmap. The proximity to product decision-makers highlights the potential for significant operational impact.

Operations Impact: The UX Researcher's primary impact is on the usability, desirability, and effectiveness of Unit4's ERP software. By ensuring the product meets user needs and provides a positive experience, they directly contribute to user adoption, customer satisfaction, and ultimately, revenue generation through improved product-market fit and retention. Their work operationalizes user feedback into product improvements that drive business value.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specialized research methods (e.g., advanced quantitative analysis, generative AI in research, longitudinal studies) and gain experience in different product areas within Unit4.

• Leadership Development: Potential to grow into a Senior UX Researcher role, leading larger or more strategic research initiatives, mentoring junior team members, and contributing to research strategy.

• Cross-Functional Expertise: Develop a strong understanding of product management, UX design principles, and software development lifecycles, potentially opening doors to product management or UX leadership roles.

• Research Operations Specialization: Contribute to building out Unit4's research operations, focusing on tooling, processes, and best practices for scalable and impactful research.

📝 Enhancement Note: The growth path for a UX Researcher at a company like Unit4 often involves deepening research expertise, taking on more strategic projects, and potentially moving into leadership or specialized roles within the product organization. The emphasis on "people-centric" products means that user advocacy skills will be highly valued and further developed.

🌐 Work Environment

Office Type: While remote working opportunities are mentioned, Unit4 likely maintains physical office spaces in key locations such as Lisbon. These offices would typically offer a modern workspace designed for collaboration and productivity, equipped with the necessary technology for both in-office and remote team members.

Office Location(s): Lisbon, Portugal. This location is a vibrant tech hub, offering a good talent pool and a desirable quality of life. Accessibility would typically be good within the city, with public transport options available.

Workspace Context:

• The workspace is expected to be collaborative, encouraging interaction between UX researchers, designers, product managers, and engineers.

• Access to standard UX research tools and technology, including collaboration platforms (like Miro, Figma), usability testing platforms, and survey tools, will be provided.

Work Schedule:

• Standard full-time hours are expected, but the culture emphasizes trust and autonomy, suggesting a degree of flexibility in daily start and end times, as long as project deadlines and collaboration needs are met. This flexibility is beneficial for operations professionals who may need to balance deep work with team interactions.

📝 Enhancement Note: The "Remote OK" status is a significant factor for operations roles, often requiring focused work time. The company's emphasis on trust and autonomy suggests an environment where researchers can manage their schedules effectively to conduct studies and analyze data, aligning with operational efficiency goals.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application, focusing on resume keywords and alignment with core qualifications. A brief phone screen may follow to assess basic fit and interest.

• Portfolio Review & Presentation: Expect a session where you present your portfolio. This is a critical stage to showcase your research process, methodologies, insights, and the impact of your work. Be prepared to walk through 2-3 key projects in detail.

• Skills-Based Interview: This may involve hypothetical scenarios, problem-solving exercises related to user research challenges, or discussions about specific research techniques and their application.

• Cross-Functional Team Interviews: Interviews with Product Managers, Designers, or Engineers to assess collaboration skills, communication style, and ability to integrate research into product development workflows.

• Hiring Manager Interview: A final discussion with the hiring manager to assess overall fit, career aspirations, and understanding of Unit4's mission and culture.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, perhaps by project type or by impact. For each project, clearly outline: the problem, your role, the research questions, methodology, key findings, actionable recommendations, and the outcome/impact.

• Storytelling: Present your projects as compelling narratives. Explain the context, the challenges you faced, and how you overcame them. Focus on why you made certain research decisions.

• Impact: Quantify impact whenever possible. Show how your research led to specific product improvements, increased user satisfaction, or solved critical user pain points. Use metrics if available.

• Process Clarity: Clearly articulate your research process, demonstrating your understanding of different methodologies and when to apply them. Highlight your analytical and synthesis skills.

• Tailoring: If possible, tailor your portfolio presentation to Unit4's product space (SaaS, ERP) and company values.

Challenge Preparation:

• Research Design: Be prepared to outline how you would approach a research study for a given product feature or problem statement, including methodology, participant criteria, and timeline.

• Insight Synthesis: Practice synthesizing data from mock user interviews or usability tests and presenting actionable insights.

• Stakeholder Communication: Prepare examples of how you communicate findings to different audiences, from engineers to executive leadership.

📝 Enhancement Note: The portfolio review is paramount. Candidates should select projects that best showcase their ability to conduct rigorous research and translate it into impactful, actionable insights that drive product improvements. Demonstrating a clear, repeatable research process is key.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: UserTesting.com, Lookback, Maze, or similar for moderated/unmoderated usability testing and remote research.

• Collaboration & Whiteboarding: Miro, Mural, or similar for collaborative synthesis, journey mapping, and brainstorming.

• Prototyping/Design Tools (for testing): Figma, Sketch, Adobe XD for creating prototypes to test with users.

• Survey Tools: SurveyMonkey, Typeform, Google Forms, Qualtrics for designing and distributing surveys.

Analytics & Reporting:

• Data Analysis Tools: Excel, Google Sheets, or more advanced tools like SPSS or R for statistical analysis of quantitative data.

• Reporting/Presentation Tools: PowerPoint, Google Slides, Keynote for creating compelling reports and presentations of findings.

• Product Analytics (for context): Google Analytics, Mixpanel, Amplitude (familiarity is a plus for understanding user behavior at scale).

CRM & Automation:

• CRM (for understanding user context): Familiarity with Salesforce, HubSpot, or similar CRM systems used by B2B SaaS companies can provide context on customer data.

• Automation Tools (for research ops): Potentially tools for scheduling interviews, managing participant databases, or automating survey distribution.

📝 Enhancement Note: Proficiency with a range of user research tools is expected. The company likely uses a combination of industry-standard platforms. Demonstrating familiarity with tools that support the entire research lifecycle, from planning and recruitment to analysis and reporting, is crucial.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value of placing the user at the heart of all product decisions, ensuring that research directly informs and guides development.

• Data-Driven Decision Making: Emphasizing the use of both qualitative research insights and quantitative data to support recommendations and strategic planning.

• Collaboration & Teamwork: Fostering a collaborative environment where researchers work closely with product, design, and engineering teams to achieve shared goals.

• Continuous Improvement: A commitment to refining research processes, methodologies, and tools to enhance efficiency and impact.

• Innovation & Agility: Embracing new research techniques and adapting quickly to changing user needs and market dynamics.

Collaboration Style:

• Cross-Functional Integration: Researchers are expected to be active participants in product development squads, working seamlessly with diverse teams to embed user insights.

• Feedback Exchange: An open culture for providing and receiving constructive feedback on research plans, findings, and recommendations.

• Knowledge Sharing: Encouraging the sharing of research learnings across the organization through presentations, documentation, and informal discussions.

📝 Enhancement Note: Unit4's focus on "people-centric" solutions implies that the culture likely values empathy, understanding, and a strong connection to the end-user. The "fast-paced growth" aspect suggests a culture that is dynamic, proactive, and embraces change, which is typical for operations-focused roles in growing tech companies.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Needs with Development Speed: Effectively conducting thorough research while meeting the rapid iteration cycles common in SaaS development.

• Synthesizing Diverse Data Sources: Integrating qualitative findings with quantitative data from product analytics and customer feedback to create a holistic user picture.

• Advocating for User Needs: Effectively championing user needs and research insights in the face of competing business priorities or technical constraints.

• Scaling Research Operations: Contributing to the development of scalable research processes and tooling as the company grows.

Learning & Development Opportunities:

• Operations Specialization: Opportunities to deepen expertise in research operations, including participant recruitment, project management, and tooling.

• Methodology Expansion: Learning and applying advanced qualitative and quantitative research methods.

• Industry Exposure: Gaining in-depth knowledge of the ERP and B2B SaaS market, understanding user workflows and business challenges in these domains.

• Mentorship: Access to senior researchers and product leaders for guidance and career development.

📝 Enhancement Note: The challenges presented are common for UX Researchers in fast-paced environments. The growth opportunities are geared towards enhancing both research craft and operational effectiveness within a product organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product decision with your research findings. What was the situation, your approach, and the outcome?" (Focus on demonstrating impact and communication skills).

• "How would you approach researching a new feature for our ERP software, considering both usability and business value?" (Showcase your research planning and strategic thinking).

• "Walk me through your process for synthesizing qualitative data from user interviews or usability tests. What tools and techniques do you use?" (Highlight your analytical and operational skills).

Company & Culture Questions:

• "What do you know about Unit4 and our mission to serve people-centric organizations?" (Research Unit4's products, values, and market position).

• "How do you align with our value of 'people-centricity' in your work as a UX Researcher?" (Connect your experience and approach to the company's core values).

Portfolio Presentation Strategy:

• Concise Storytelling: For each project, aim for a 5-7 minute overview, focusing on the most impactful aspects.

• Visual Aids: Use clear, well-designed slides that highlight key findings, user quotes, and recommendations. Avoid text-heavy slides.

• Show, Don't Just Tell: Demonstrate your thought process and how you navigated challenges.

• Quantify Impact: If possible, share metrics or observable changes in user behavior or product performance that resulted from your research.

• Be Prepared for Deep Dives: Anticipate questions on specific methodologies, data analysis, and stakeholder management for each project.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just research skills, but also the ability to operationalize those skills to drive product improvements and business outcomes within a collaborative team environment.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link, ensuring your resume is tailored to highlight relevant UX research experience and keywords.

• Portfolio Customization: Prepare your portfolio with 2-3 of your strongest research projects that demonstrate end-to-end research execution, clear synthesis of findings, and demonstrable impact on product decisions.

• Resume Optimization: Ensure your resume clearly outlines your experience with qualitative and quantitative research methods, collaboration with product teams, and proficiency in relevant research tools. Use action verbs that highlight your contributions and achievements.

• Interview Practice: Rehearse your portfolio presentation, focusing on clear storytelling and highlighting the impact of your research. Prepare answers to common UX research interview questions, especially those related to problem-solving and stakeholder collaboration.

• Company Research: Thoroughly research Unit4's products, target market (SaaS, B2B), and company culture. Understand their mission and how UX research contributes to their success in the ERP space.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.