UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Skydropx - Frenet

Location: Brazil

Job Type: FULL_TIME

Category: Product Operations / UX Research

Date Posted: 2026-04-17

Experience Level: 2-5 years

Remote Status: Remote Solely

🚀 Role Summary

• Drive product innovation by leveraging quantitative and qualitative data analysis to identify critical product issues and uncover strategic improvement opportunities.

• Conduct comprehensive evaluative and generative user research using mixed methodologies to inform product strategy and design.

• Facilitate impactful workshops and maintain continuous, collaborative partnerships with the product development team to ensure user-centricity.

• Contribute to Skydropx's mission of revolutionizing logistics in Latin America through data-informed product enhancements.

📝 Enhancement Note: This role is situated within a logistics technology company, emphasizing a strong need for data analysis and user research to optimize product offerings that directly impact business operations and customer experience. The "Product Operations / UX Research" category is inferred due to the core responsibilities involving data analysis, product improvement, and collaboration with product teams.

📈 Primary Responsibilities

• Analyze diverse quantitative and qualitative data sources (e.g., user behavior metrics, survey responses, interview transcripts) to pinpoint product pain points and identify actionable areas for enhancement.

• Design and execute a range of user research studies, including usability testing, user interviews, surveys, and A/B testing, to gather insights for both iterative improvements and new feature development.

• Lead and facilitate cross-functional workshops with Product Managers, Designers, and Engineers to translate research findings into concrete product strategies and roadmaps.

• Deeply understand user needs, workflows, and pain points within the logistics sector to inform product design and development decisions.

• Collaborate closely with product teams to define research objectives, methodologies, and key performance indicators (KPIs) for product success.

• Synthesize complex research data into clear, concise, and compelling reports and presentations for stakeholders at various levels of the organization.

• Champion a user-centric approach throughout the product development lifecycle, ensuring that user feedback and data are integral to every stage.

📝 Enhancement Note: The core responsibilities are inferred to support the "UX Researcher" title and the described tasks within the raw description. Emphasis is placed on the actionable nature of the research and its direct impact on product strategy and development, aligning with typical UX Research roles in fast-paced tech environments.

🎓 Skills & Qualifications

Education: Bachelor's degree in Marketing, Advertising, Business Administration, or a closely related field.

Experience: 2-5 years of experience in UX Research, Product Research, or a similar role, with a proven track record of impacting product development.

Required Skills:

• Demonstrated ability to consult and interpret diverse quantitative (e.g., usage analytics, A/B test results) and qualitative (e.g., user interviews, usability tests) data sources.

• Proficiency in conducting evaluative research (e.g., usability testing) and generative research (e.g., ethnographic studies, in-depth interviews).

• Experience facilitating collaborative workshops and cross-functional brainstorming sessions with product, design, and engineering teams.

• Strong understanding of product development lifecycles and agile methodologies.

• Excellent analytical and problem-solving skills with the ability to translate complex data into actionable insights.

• Proficient in Excel for data analysis and reporting, with the ability to manage intermediate to advanced functions.

• Familiarity with product analytics software (e.g., Mixpanel, Amplitude, Google Analytics) for tracking user behavior and feature adoption.

Preferred Skills:

• Proficiency in SQL for querying and analyzing data directly from databases.

• Experience with various UX research tools and platforms for survey creation, usability testing, and data analysis.

• Strong presentation and communication skills, with the ability to articulate research findings and recommendations to diverse audiences.

• Familiarity with the logistics or supply chain industry.

📝 Enhancement Note: Based on the provided requirements and typical UX Researcher roles, specific skills like data interpretation, research methodologies, and collaboration are highlighted. SQL and Excel proficiency are explicitly mentioned and thus prioritized. The experience level is inferred from the common tenure expected for such a role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive case studies demonstrating end-to-end UX research projects, from problem definition to impact measurement.

• Clearly articulate the research objectives, methodologies employed, and the rationale behind those choices for each case study.

• Highlight the specific deliverables produced (e.g., user personas, journey maps, research reports, design recommendations) and their role in informing product decisions.

• Quantify the impact of your research findings on product improvements, user satisfaction, or business metrics wherever possible (e.g., reduction in error rates, increase in feature adoption).

Process Documentation:

• Demonstrate an understanding of documenting research processes, including research plans, participant recruitment strategies, and data collection protocols.

• Provide examples of how you have translated raw research data into structured insights and actionable recommendations for product teams.

• Illustrate your approach to communicating research findings effectively, whether through detailed reports, slide decks, or interactive presentations.

📝 Enhancement Note: Portfolio requirements are inferred to be crucial for a UX Researcher role, especially when dealing with product improvement and data analysis. The emphasis is on demonstrating practical application of research skills and measurable impact, which are key for operations-focused roles.

💵 Compensation & Benefits

Salary Range: R$ 6,000 - R$ 10,000 per month (Estimated)

Benefits:

• Competitive salary commensurate with experience and qualifications.

• Significant opportunities for professional growth and skill development.

• Career advancement prospects within a rapidly expanding logistics technology company.

• Opportunity to contribute to a mission-driven organization focused on transforming LATAM logistics.

Working Hours: Monday to Friday, 9:00 AM to 7:00 PM (GMT-6 CDMX - Note: This timezone is likely a reference for company-wide alignment, actual working hours may align with Brazilian local time or allow for flexibility) - Approximately 40 hours per week.

📝 Enhancement Note: Salary is estimated based on research for UX Researcher roles in Brazil, considering experience level (2-5 years) and the competitive nature of tech roles. The provided range reflects common compensation bands for full-time remote positions in this field. Working hours are explicitly stated, and the timezone clarification is an inference based on typical remote global team setups.

🎯 Team & Company Context

🏢 Company Culture

Industry: Logistics Technology / E-commerce Enablement. Skydropx is at the forefront of innovating logistics solutions for businesses in Latin America, aiming to simplify and optimize shipping processes. This operational focus means that user experience directly translates into operational efficiency and business success.

Company Size: Skydropx is a growing company, likely falling within the 50-250 employee range based on typical startup growth trajectories and the need for specialized roles like UX Researchers. This size implies a dynamic environment with opportunities for significant individual impact.

Founded: While not explicitly stated, Skydropx operates within the rapidly evolving fintech and logistics tech space, suggesting a relatively modern founding date focused on digital-first solutions.

Team Structure:

• The UX Researcher will likely be part of a Product or Design team, working closely with Product Managers, UI/UX Designers, and Software Engineers.

• Collaboration is expected to be highly cross-functional, involving stakeholders from marketing, operations, and potentially sales to gather a holistic understanding of user needs and business objectives.

Methodology:

• Data-driven decision-making is paramount, with a strong emphasis on leveraging both quantitative analytics and qualitative user insights to guide product development.

• Agile methodologies are likely employed, requiring iterative research cycles, rapid prototyping, and continuous feedback integration.

• A culture of experimentation and learning is fostered, encouraging the exploration of new research techniques and product hypotheses.

Company Website: https://skydropx.com

📝 Enhancement Note: Company culture and structure are inferred based on the industry (Logistics Tech), company stage (growth-oriented), and the nature of the role (UX Research). The emphasis is on a data-driven, collaborative, and innovative environment crucial for operational excellence in logistics.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an individual contributor at the mid-level (2-5 years of experience). The UX Researcher is expected to independently manage research projects, analyze data, and provide strategic insights that directly influence product direction. This level requires a strong foundation in research methodologies and the ability to operate autonomously.

Reporting Structure: The UX Researcher will likely report to a manager within the Product or Design department, such as a Head of Product, Design Lead, or Senior UX Researcher. This structure ensures alignment with broader product strategy and provides mentorship opportunities.

Operations Impact: The UX Researcher's work directly impacts the usability and effectiveness of Skydropx's logistics platform. By identifying and resolving user pain points, the role contributes to increased customer adoption, retention, and satisfaction, which are critical operational metrics for a logistics technology provider. Improved user experience can lead to greater operational efficiency for clients, enhancing Skydropx's value proposition.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., advanced qualitative analysis, behavioral economics) or focus on a particular product area within logistics.

• Leadership: Potential to grow into a Senior UX Researcher role, mentor junior researchers, or transition into a Product Management role by leveraging deep user understanding.

• Skill Development: Access to training, workshops, and conferences to stay current with the latest UX research tools and techniques, as well as gain broader product development knowledge.

📝 Enhancement Note: Career growth analysis is based on the typical progression for a mid-level UX Researcher in a tech company. The emphasis on "Operations Impact" is tailored to how UX research contributes to the operational efficiency and success of a logistics platform and its users.

🌐 Work Environment

Office Type: This is a fully remote position, offering the flexibility of working from anywhere within Brazil.

Office Location(s): Remote, within Brazil. This allows candidates to work from their preferred location, eliminating the need for relocation.

Workspace Context:

• A fully remote setup necessitates strong self-discipline, effective time management, and proactive communication to maintain productivity and team cohesion.

• The company likely provides access to collaboration tools and cloud-based platforms necessary for remote work and research data management.

• Opportunities for virtual team-building activities and asynchronous communication channels will be important for fostering a connected remote work environment.

Work Schedule: The standard working hours are Monday to Friday, 9:00 AM to 7:00 PM, likely aligning with a relevant Brazilian timezone or a company-wide core hours framework. This schedule allows for deep work sessions and collaborative meetings.

📝 Enhancement Note: The work environment is characterized by its remote nature. Insights are provided on how this impacts daily work, communication, and the need for self-management, which are crucial considerations for operations professionals in remote settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, cultural fit, and interest in the role and company mission.

• Technical Interview: An in-depth interview, potentially including a hiring manager or senior team member, focusing on UX research methodologies, data analysis skills, and problem-solving approaches.

• Portfolio Review & Case Study: Presentation of your portfolio, with a focus on 1-2 key projects. Expect to discuss your research process, decision-making, challenges faced, and the impact of your work. This is a critical stage for evaluating your practical skills and strategic thinking.

• Cross-functional Interview: A session with team members from Product, Design, or Engineering to assess collaboration style, communication skills, and ability to integrate research into the product development workflow.

• Final Interview: Potentially a discussion with a senior leader to confirm alignment with company values and strategic vision.

Portfolio Review Tips:

• Structure: Organize your portfolio by case study, clearly outlining the problem, your role, the research methods used, key findings, and the resulting impact (quantifiable if possible).

• Data Focus: Emphasize how you used both quantitative and qualitative data to drive insights and recommendations. Highlight your proficiency with tools like Excel and any experience with SQL or product analytics.

• Process Clarity: Be prepared to walk through your research process step-by-step, explaining your rationale for each decision.

• Impact Measurement: Demonstrate how your research led to tangible product improvements, user satisfaction gains, or business outcomes. Use metrics where available.

• Tailoring: Briefly research Skydropx's mission and current product challenges to tailor your presentation and highlight relevant experience.

Challenge Preparation:

• Be ready for hypothetical research scenarios or a small take-home assignment designed to test your problem-solving and research planning abilities.

• Practice articulating your thought process clearly and concisely, especially when explaining complex research concepts or data analysis.

• Prepare to discuss how you would approach a specific product challenge within the logistics domain, demonstrating your understanding of user needs in this context.

📝 Enhancement Note: The interview process and portfolio review tips are tailored for a UX Researcher role, emphasizing the critical need to demonstrate practical research skills, data analysis capabilities, and the ability to translate findings into actionable product improvements. The focus on data and impact aligns with operations-centric evaluation.

🛠 Tools & Technology Stack

Primary Tools:

• Product Analytics: Experience with platforms like Mixpanel, Amplitude, or Google Analytics to track user behavior, feature adoption, and conversion funnels.

• Heat Mapping & User Recording: Familiarity with tools such as Hotjar, Crazy Egg, or similar for visualizing user interactions and identifying usability issues.

• Survey Tools: Proficiency in creating and deploying surveys using tools like SurveyMonkey, Typeform, or Google Forms for gathering user feedback.

• Collaboration Platforms: Experience with tools like Slack, Microsoft Teams, or similar for day-to-day communication and team collaboration.

Analytics & Reporting:

• Spreadsheet Software: Advanced proficiency in Microsoft Excel (or Google Sheets) for data manipulation, analysis, and reporting.

• Data Querying (Preferred): Familiarity with SQL for direct data extraction and analysis from databases.

• Presentation Software: Skill in using tools like PowerPoint, Google Slides, or Keynote to create compelling research reports and presentations.

CRM & Automation:

• While not primary UX research tools, understanding how CRM data (e.g., customer interactions, support tickets) can inform research is beneficial.

• Familiarity with project management tools (e.g., Jira, Asana) used by product teams for task tracking and workflow management.

📝 Enhancement Note: This section outlines the typical technology stack for a UX Researcher, with a strong emphasis on data analysis and product analytics tools, as well as collaboration software. SQL and advanced Excel skills are highlighted as crucial for data-driven roles.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs in all product decisions. This value is fundamental to ensuring the usability and effectiveness of logistics solutions.

• Data-Driven: A belief in making decisions based on evidence, leveraging both quantitative metrics and qualitative insights to guide strategy and measure success.

• Collaboration: A proactive approach to working with cross-functional teams, fostering open communication and shared ownership of product outcomes.

• Innovation: A drive to continuously explore new ideas, methodologies, and solutions to improve product performance and the overall logistics experience.

• Impact: A focus on delivering tangible results that contribute to the company's mission and the success of its clients.

Collaboration Style:

• Partnership: Working closely with Product Managers and Designers as a strategic partner, not just a service provider, to co-create user-centered products.

• Active Listening: Engaging in open dialogue, actively listening to stakeholder perspectives, and incorporating feedback into research plans and findings.

• Knowledge Sharing: Regularly sharing research insights and best practices across teams to foster a collective understanding of the user and improve overall product decision-making.

📝 Enhancement Note: Team culture and values are inferred to align with a forward-thinking tech company in the logistics sector. The emphasis is on user advocacy, data-driven approaches, and strong collaboration, which are critical for operations improvement and product success.

⚡ Challenges & Growth Opportunities

Challenges:

• Data Synthesis: Effectively integrating diverse data streams (quantitative, qualitative, operational) into coherent insights can be challenging.

• Stakeholder Alignment: Gaining consensus and buy-in from various stakeholders with different priorities and perspectives.

• Rapid Iteration: Adapting research methodologies to keep pace with agile development cycles and evolving product features.

• Measuring Impact: Quantifying the precise impact of UX research on business metrics, especially in a complex operational domain like logistics.

Learning & Development Opportunities:

• Methodology Expansion: Opportunities to learn and apply advanced research techniques, such as Jobs-to-be-Done, ethnographic research, or advanced statistical analysis.

• Industry Knowledge: Deepen understanding of the logistics and e-commerce industries to better contextualize research findings and product needs.

• Tool Proficiency: Training and exposure to new UX research and data analysis tools that can enhance efficiency and insight generation.

• Mentorship: Access to senior researchers or product leaders for guidance on career development and skill enhancement.

📝 Enhancement Note: Challenges and growth opportunities are framed to reflect the typical hurdles and development paths for a UX Researcher in a dynamic tech environment, particularly within an operations-focused industry like logistics.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you identified a significant product problem through research that others had overlooked. How did you validate your findings and influence the product roadmap?" (Focus on your process, data, and persuasion skills.)

• "How would you approach researching a new feature for Skydropx's platform, such as optimizing delivery routing for e-commerce businesses? What methods would you prioritize and why?" (Demonstrate your strategic thinking and understanding of the logistics context.)

Company & Culture Questions:

• "What excites you about Skydropx's mission to innovate logistics in Latin America? How do you see UX research contributing to this mission?" (Show your research into the company and your understanding of its goals.)

• "Describe your experience working with cross-functional teams (Product, Engineering, Design). How do you ensure effective collaboration and communication?" (Focus on your collaborative style and ability to integrate research into workflows.)

Portfolio Presentation Strategy:

• Narrative: Structure your case studies as compelling stories, highlighting the user problem, your journey to the solution, and the ultimate impact.

• Data Visualization: Use clear charts, graphs, and heatmaps to illustrate your findings and support your recommendations. Ensure data is presented accurately and accessibly.

• Show, Don't Just Tell: For each case study, explain why you chose specific methods, what challenges you encountered, and how you overcame them.

• Quantify Impact: Whenever possible, present metrics that demonstrate the positive outcomes of your research (e.g., percentage increase in task completion, reduction in user errors, improvement in NPS/CSAT).

• Conciseness: Respect the interviewer's time by being prepared and delivering your presentation efficiently, allowing ample time for Q&A.

📝 Enhancement Note: Interview preparation focuses on common UX research questions, emphasizing data analysis, strategic thinking, and the ability to articulate impact. The portfolio presentation strategy is designed to help candidates effectively showcase their skills and align their experience with the operational goals of a logistics tech company.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on Ashby.

• Curate Your Portfolio: Select 2-3 of your strongest UX research projects that best showcase your ability to analyze data (quantitative and qualitative), conduct mixed-methods research, and drive product improvements. Ensure each case study clearly details the problem, your process, your findings, and the impact.

• Optimize Your Resume: Tailor your resume to highlight keywords from the job description, such as "UX Research," "quantitative data," "qualitative data," "SQL," "Excel," "product analytics," and "workshop facilitation." Quantify your achievements whenever possible.

• Prepare Your Presentation: Practice walking through your portfolio case studies with a focus on clarity, conciseness, and demonstrating your strategic thinking. Be ready to explain your methodology choices and articulate the impact of your work.

• Research Skydropx: Understand Skydropx's mission, its role in the logistics industry, and its target audience. Consider how your UX research skills can directly contribute to their operational goals and customer success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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