User Experience (UX) Designer

📍 Job Overview

Job Title: User Experience (UX) Designer

Company: FPT Asia Pacific Pte Ltd

Location: Singapore, Singapore

Job Type: Full-time

Category: Operations - Finance Operations UX Design

Date Posted: 2026-05-13

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Design and deliver user-centric solutions that enhance finance operations and support ERP system adoption.

• Drive the complete UX design lifecycle, from research and ideation to prototyping and implementation, ensuring alignment with business goals and industry best practices.

• Conduct comprehensive user research, including usability testing and A/B testing, to translate complex requirements into intuitive and effective user experiences.

• Develop and maintain robust design systems and UX standards to ensure consistency and scalability across enterprise solutions.

• Collaborate closely with cross-functional teams, including business users, developers, and project managers, to achieve seamless integration and user satisfaction.

📝 Enhancement Note: This role is positioned within Operations, specifically focusing on the User Experience (UX) design for Finance Operations and an ERP Solution. The emphasis on "consult stakeholders to understand business goals and propose user-centric solutions to support finance operations effectively" and "recommend optimal UX designs aligned with the proposed ERP Solution" indicates a strategic role focused on optimizing internal business processes through design. The requirement for experience with ERP Solutions further solidifies this operational focus.

📈 Primary Responsibilities

• Consult with stakeholders across finance operations to deeply understand business objectives, challenges, and user needs, translating these into actionable UX design strategies.

• Lead the end-to-end design process for the ERP Solution, creating detailed user journeys, wireframes, interactive prototypes, and final visual designs that optimize finance workflows.

• Execute a variety of user research methodologies, including usability testing, hallway testing, A/B testing, stakeholder interviews, and user surveys, to gather critical insights.

• Analyze and synthesize user research findings to inform design decisions, identify key pain points, and recommend data-driven improvements to the user experience.

• Establish, document, and maintain comprehensive UX standards, including style guides, design systems, and reusable process patterns, to ensure consistency and efficiency across the ERP solution.

• Foster strong collaborative relationships with business users, software developers, project managers, and other stakeholders to ensure design feasibility, alignment, and successful implementation.

• Present design concepts, research findings, and strategic recommendations to stakeholders at all levels, effectively communicating the value of user-centric design.

• Continuously iterate on designs based on feedback, performance data, and evolving business requirements to ensure optimal user adoption and satisfaction.

• Champion user advocacy throughout the project lifecycle, ensuring that the end-user perspective is central to all design and development decisions.

📝 Enhancement Note: The responsibilities highlight a senior-level UX design role within an operational context. The emphasis on "stakeholder management," "influencing stakeholders," and "translating complex requirements into intuitive and effective user experiences" points to a need for strong strategic thinking and communication skills beyond pure design execution. The focus on ERP solutions suggests a deep dive into enterprise-level system design and process optimization.

🎓 Skills & Qualifications

Education: Degree or Diploma in Design, Human-Computer Interaction (HCI), Information Technology, Computer Science, or a closely related discipline.

Experience: Proven experience in designing user experiences for complex ERP Solutions or other enterprise-level systems. A strong track record of delivering impactful, user-centric design solutions is essential.

Required Skills:

• Expertise in user experience (UX) design principles and methodologies.

• Proficiency in creating site maps, user flows, wireframes, visual designs, and interactive prototypes using industry-standard tools.

• Demonstrated experience in conducting user research activities such as usability testing, A/B testing, stakeholder interviews, and surveys.

• Strong understanding of user journey mapping and design thinking methodologies.

• Ability to collaborate effectively within cross-functional teams, including business analysts, developers, and project managers.

• Excellent organizational, communication, and stakeholder management skills.

• Strong presentation and active listening skills, with the ability to articulate design rationale and influence decision-making.

• Meticulous attention to detail with robust analytical and problem-solving capabilities.

Preferred Skills:

• Experience specifically with finance operations workflows and associated ERP modules (e.g., SAP, Oracle, Workday).

• Familiarity with agile development methodologies and working within sprint cycles.

• Experience in developing and maintaining design systems.

• Knowledge of accessibility standards (e.g., WCAG) and their application in enterprise design.

• A portfolio showcasing a range of UX design projects, particularly those involving complex enterprise systems or process optimization.

📝 Enhancement Note: The requirement for "Experience designing user experiences for ERP Solutions or enterprise systems" is a critical differentiator. This suggests the company is looking for someone who can navigate the complexities of large-scale, integrated business software, rather than consumer-facing applications. The emphasis on "stakeholder management" and "presentation skills" indicates that influencing and communicating the value of UX to non-design audiences is paramount.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 significant projects demonstrating end-to-end UX design for complex systems (ERP, enterprise software, or similar).

• Highlight specific contributions to user research, including methodology used, key findings, and how they informed design decisions.

• Include examples of user flows, wireframes, and interactive prototypes, detailing the problem each artifact aimed to solve.

• For each project, clearly articulate the business goals, the UX challenges faced, the design solutions implemented, and the measurable impact or outcomes achieved.

Process Documentation:

• Provide evidence of creating and utilizing design systems, style guides, or component libraries to ensure design consistency.

• Include examples of user journey maps or service blueprints that illustrate a deep understanding of user workflows within a business context.

• Showcase documentation of usability testing sessions, including test plans, participant recruitment, analysis of findings, and actionable recommendations.

• Illustrate experience in documenting design decisions and rationale, particularly for stakeholder presentations and developer handoffs.

📝 Enhancement Note: For an operations-focused UX role, the portfolio should emphasize process optimization and efficiency gains achieved through design. Candidates should be prepared to discuss how their designs directly impacted user adoption, reduced error rates, or streamlined complex workflows within an enterprise system context, particularly ERP.

💵 Compensation & Benefits

Salary Range: Based on market research for a Mid-Level UX Designer (2-5 years experience) in Singapore, the estimated annual salary range is SGD 70,000 - SGD 95,000. This range accounts for the specialized nature of designing for ERP/enterprise systems and the strong emphasis on stakeholder management and research.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Annual leave and public holidays in accordance with Singapore labor laws.

• Professional development opportunities, including training, workshops, and conference attendance relevant to UX and enterprise design.

• Opportunities to work on impactful, large-scale projects with significant business influence.

• Contribution to employee well-being programs and potential for performance-based bonuses.

• Access to modern office facilities and collaborative workspaces.

Working Hours: Standard full-time working hours are typically 40 hours per week, Monday to Friday, with potential for some flexibility depending on project needs and team collaboration requirements.

📝 Enhancement Note: The salary estimate is based on aggregated data from reputable salary benchmarking sites for UX Designers in Singapore, adjusted for the specific requirement of ERP/enterprise system experience. Singapore has a competitive market for tech talent, and specialized roles like this often command salaries within the mid-to-upper range for the experience level.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology & IT Services, with a strong focus on digital transformation and enterprise solutions. FPT Asia Pacific Pte Ltd is part of FPT Corporation, a global leader in IT services and technology solutions.

Company Size: FPT Corporation is a large enterprise, employing tens of thousands of professionals globally. FPT Asia Pacific likely represents a significant regional hub, indicating a structured, professional, and resource-rich environment.

Founded: FPT Corporation was founded in 1988, bringing a wealth of experience and a long-standing commitment to innovation and technology. This history suggests a stable, established organization with a forward-thinking approach to business challenges.

Team Structure:

• The UX Designer will likely be part of a dedicated UX/UI team or a broader digital transformation/product development unit.

• This team will report through a design leadership structure, with potential for dotted-line reporting to project or product managers within the finance operations domain.

Methodology:

• Design thinking is a core methodology, emphasizing empathy, ideation, prototyping, and testing to solve complex problems.

• Agile or hybrid agile methodologies are likely employed for project delivery, requiring iterative design and development cycles.

• A data-driven approach to decision-making, leveraging user research and performance metrics to inform design improvements.

• Emphasis on creating scalable and maintainable design systems to support multiple projects and products.

Company Website: https://www.fpt-software.com/

📝 Enhancement Note: As part of a global IT services giant like FPT, the company culture is likely to be professional, driven by project delivery, and focused on innovation. The emphasis on enterprise solutions suggests a culture that values structured problem-solving, technical expertise, and strong client relationships.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer, requiring 2-5 years of experience. It signifies a professional who can independently manage design tasks, conduct research, and contribute significantly to project outcomes, while still benefiting from senior guidance and mentorship.

Reporting Structure: The UX Designer will likely report to a UX Lead, Design Manager, or Head of Digital Product/Design within FPT Asia Pacific. They will collaborate closely with Project Managers and Product Owners overseeing the finance operations ERP initiative.

Operations Impact: The UX Designer will have a direct impact on the efficiency, adoption, and effectiveness of critical finance operations processes. By optimizing the ERP system's user experience, the role contributes to reduced operational costs, fewer errors, improved data accuracy, and enhanced productivity for the finance team, thereby supporting the overall business objectives of FPT and its clients.

Growth Opportunities:

• Specialization: Opportunity to become a subject matter expert in UX for ERP systems and finance operations, a highly sought-after specialization.

• Seniority: Progression to Senior UX Designer, Lead UX Designer, or UX Manager roles, taking on greater strategic responsibility and team leadership.

• Skill Development: Deepen expertise in advanced UX research techniques, design strategy, and potentially product management.

• Cross-functional Exposure: Gain exposure to various industries and client challenges through FPT's diverse project portfolio.

• Mentorship: Opportunities to mentor junior designers and contribute to the growth of the UX practice within the organization.

📝 Enhancement Note: The career path for a UX Designer in a large IT services firm like FPT often involves a blend of deep functional expertise and broader project/client management skills. Growth can come from specializing in complex domains like ERP or moving into leadership roles overseeing multiple projects and teams.

🌐 Work Environment

Office Type: The role is on-site, suggesting a professional office environment designed for collaboration and focused work. This typically includes dedicated workstations, meeting rooms equipped for presentations and collaborative sessions, and common areas for informal interaction.

Office Location(s): Singapore, Singapore. This prime location offers excellent connectivity and access to a vibrant business ecosystem.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace that encourages interaction and knowledge sharing among team members from diverse backgrounds (design, development, business analysis).

• Tools & Technology: Access to industry-standard design software, hardware, and potential for advanced prototyping tools. IT support and necessary infrastructure will be provided.

• Team Interaction: Regular team meetings, stand-ups, design critiques, and cross-functional workshops are integral to the workflow, fostering a sense of shared purpose and continuous feedback.

Work Schedule: The standard 40-hour work week provides a structured routine. However, given the nature of project-based work in IT services, occasional periods of extended hours might be necessary to meet critical project deadlines, balanced by flexibility where possible.

📝 Enhancement Note: An on-site environment in Singapore for a company like FPT indicates a professional setup with an emphasis on collaborative teamwork and access to resources. The company likely invests in creating an environment conducive to innovation and efficient project delivery.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will conduct an initial call to assess basic qualifications, interest, and cultural fit.

• Portfolio Review & Technical Interview: Candidates will be asked to present their portfolio, discussing key projects, design process, and problem-solving approaches. This will be followed by a technical interview focusing on UX principles, research methodologies, and ERP design considerations.

• Case Study/Design Challenge: A practical exercise, potentially involving a design problem related to finance operations or ERP systems, to evaluate problem-solving skills, design thinking, and execution.

• Stakeholder/Hiring Manager Interview: A discussion with the hiring manager or key stakeholders to assess strategic thinking, collaboration skills, and alignment with team objectives.

• Final Round: May involve a broader team interview or a final discussion with senior leadership.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant projects that showcase your ability to design for complex enterprise systems, ideally ERP.

• Tell a Story: For each project, clearly articulate the problem, your process (research, ideation, design, testing), your specific contributions, and the outcomes/impact. Use visuals effectively.

• Highlight Operations Impact: Emphasize how your designs improved efficiency, reduced errors, increased adoption, or streamlined workflows within a business context. Quantify results where possible.

• Demonstrate Process: Show your thinking through wireframes, user flows, and prototypes. Be ready to explain the rationale behind your design decisions.

• Practice Your Pitch: Rehearse your presentation to ensure a clear, concise, and engaging delivery. Be prepared for in-depth questions about your work.

Challenge Preparation:

• Understand the Context: If given a case study, thoroughly analyze the business problem, target users, and any constraints.

• Emphasize Process: Focus on demonstrating your design thinking process, not just the final solution. Outline your steps, assumptions, and how you would gather feedback.

• Communicate Clearly: Articulate your approach, rationale, and proposed solutions concisely. Be prepared to justify your decisions.

• Research FPT & ERP: Gain a general understanding of FPT's services and the common challenges in ERP system design and finance operations.

📝 Enhancement Note: The interview process for a UX role in an IT services firm like FPT will likely be rigorous, focusing on both design craft and the ability to function effectively within project teams and client-facing situations. The portfolio is crucial for demonstrating practical application of skills, especially in the context of enterprise systems.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP (proficiency in at least one primary tool is expected).

• User Research: SurveyMonkey, Typeform, UserTesting.com, Lookback, or similar platforms for conducting surveys and usability tests.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello (for workflow tracking and team communication).

Analytics & Reporting:

• Experience with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior if applicable to the ERP's web interface or related digital touchpoints.

CRM & Automation:

• While not direct CRM design, understanding how UX impacts CRM adoption and efficiency is beneficial.

• Familiarity with how automation workflows are designed and how UX can simplify their interaction.

📝 Enhancement Note: Proficiency in industry-standard UX design and prototyping tools is a baseline requirement. For an operations-focused role, understanding how to leverage analytics and project management tools to support design decisions and team collaboration is also highly valued.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user, ensuring solutions are intuitive and meet genuine needs, especially within finance operations.

• Collaboration: A strong emphasis on teamwork, open communication, and working effectively with diverse stakeholders across business and technical domains.

• Excellence & Quality: A drive for high-quality design outcomes, meticulous attention to detail, and a commitment to best practices in UX and enterprise system design.

• Continuous Improvement: A proactive approach to learning, iterating on designs, and seeking feedback to constantly enhance user experiences and operational efficiency.

• Problem-Solving: A passion for tackling complex challenges and developing innovative, practical solutions that deliver tangible business value.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with business analysts to translate requirements, developers to ensure feasibility, and product managers to align with strategic goals.

• Feedback-Rich Environment: A culture where constructive feedback is regularly exchanged, and design critiques are seen as opportunities for collective improvement.

• Knowledge Sharing: Encouragement to share insights, best practices, and learnings across the team and with wider project groups.

📝 Enhancement Note: The culture within a company like FPT, serving diverse clients, often emphasizes professionalism, a results-oriented approach, and a commitment to delivering value. For a UX role in operations, this translates to a focus on practical, impactful design that truly enhances how people work.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Systems: Navigating the inherent complexity of ERP systems and enterprise-level finance operations, which often have established, rigid workflows.

• Stakeholder Alignment: Balancing the needs and expectations of various stakeholders (business users, IT, management) to achieve consensus on design solutions.

• Data Interpretation: Synthesizing large volumes of user research and performance data into actionable design insights.

• Adoption & Change Management: Designing for user adoption and facilitating change management for new or updated ERP functionalities.

Learning & Development Opportunities:

• Specialized UX Training: Access to advanced training in UX research methodologies, enterprise UX patterns, and specific ERP system design considerations.

• Industry Certifications: Opportunities to pursue relevant certifications in UX, HCI, or project management.

• Cross-Domain Exposure: Working on diverse projects across different industries and functional areas within FPT's client portfolio.

• Mentorship Programs: Pairing with senior designers or leaders for guidance on career development and skill enhancement.

📝 Enhancement Note: The challenges in this role are typical of enterprise UX design, requiring a strategic mindset and strong interpersonal skills to overcome. The growth opportunities are substantial, offering paths for both deep technical specialization and broader leadership within the UX field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a stakeholder who was resistant to a UX recommendation. How did you approach it, and what was the outcome?" (Focus on communication, data, and compromise).

• "Walk me through your process for designing a complex feature within an ERP system. What were the key considerations and trade-offs?" (Highlight your end-to-end UX process, research, and iterative approach).

Company & Culture Questions:

• "What do you know about FPT Asia Pacific and our focus on digital transformation and enterprise solutions?" (Research the company website, recent news, and their service offerings).

• "How do you see yourself contributing to a collaborative, cross-functional team environment?" (Emphasize your communication, teamwork, and problem-solving skills).

Portfolio Presentation Strategy:

• Structure is Key: Use a clear narrative for each project: Problem -> Your Process -> Solution -> Impact.

• Focus on "Why": Explain the rationale behind your design decisions, linking them back to user needs and business goals.

• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs (e.g., improved task completion time, reduced error rates, increased user satisfaction scores).

• Be Prepared for Deep Dives: Anticipate detailed questions about your research methods, design choices, and how you handled challenges.

• Showcase ERP Experience: Explicitly highlight any experience with ERP systems or complex enterprise software, detailing your role and contributions.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills, but also strategic thinking, strong communication, and the ability to navigate complex business environments – all critical for an operations-focused UX role.

📌 Application Steps

To apply for this User Experience (UX) Designer position:

• Submit your application through the provided link on the FPT Asia Pacific Careers page.

• Tailor Your Resume: Highlight keywords from the job description, emphasizing your experience with ERP systems, user research methodologies, and stakeholder management. Quantify achievements where possible.

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, showcases relevant ERP/enterprise design projects, and clearly articulates your process and impact. Be ready to present it confidently.

• Research FPT: Familiarize yourself with FPT's services, values, and recent projects, especially those related to digital transformation and enterprise solutions.

• Practice Your Pitch: Rehearse your answers to common UX interview questions and practice presenting your portfolio and case studies with a focus on impact and process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.