UX Researcher

📍 Job Overview

Job Title: UX Researcher
Company: ResMed
Location: Singapore, Singapore
Job Type: FULL_TIME
Category: User Experience Research (UXR) / Product Operations
Date Posted: August 19, 2025
Experience Level: Mid-Level (2-5 years)
Remote Status: On-site

🚀 Role Summary

• Focus on enhancing digital experiences for users within the Consumer Digital team at ResMed, leveraging mixed-methods research to inform product development.
• Drive clarity and user-centricity by translating user needs and behaviors into actionable insights for product, design, and executive teams.
• Champion the user voice in cross-functional initiatives, fostering organizational empathy and continuous improvement in product design and strategy.
• Utilize a blend of qualitative and quantitative research methodologies to support the entire product lifecycle, from discovery to post-launch evaluation.

📝 Enhancement Note: This role is situated within a consumer digital team, indicating a focus on user-facing applications and platforms. The emphasis on health tech and regulated industries suggests a need for rigorous research practices and an understanding of compliance considerations in user experience design. The mention of "product operations" as a related category is inferred due to the role's involvement in the product development lifecycle, user insights, and cross-functional collaboration to ensure product success.

📈 Primary Responsibilities

• Develop comprehensive research plans, including defining clear objectives, creating participant screeners, designing moderator guides, and outlining recruiting strategies and timelines.
• Effectively communicate research findings to product, design, and executive leadership through compelling presentations and reports, ensuring insights are actionable and drive informed decision-making.
• Provide regular, transparent project updates to stakeholders, clearly articulating progress, identifying blockers, and highlighting open questions to facilitate proactive problem-solving.
• Recommend and select appropriate research methods and tools based on specific stakeholder goals and project requirements, ensuring the most effective approach for gathering insights.
• Collaborate closely with Product Managers to forecast and prioritize research needs, aligning research activities with product roadmaps and business objectives.
• Participate in cross-functional initiatives, acting as the primary advocate for user needs and contributing to the organization's continuous improvement efforts in product and service design.
• Build and disseminate user empathy across the organization through well-structured readouts, workshops, and direct feedback sessions, ensuring a user-centric mindset permeates all levels.
• Stay abreast of the latest industry trends, emerging technologies, and best practices in UX research to continuously refine methodologies and enhance research impact.

📝 Enhancement Note: The responsibilities highlight a proactive and strategic approach to UX research, emphasizing not just execution but also planning, communication, and influence within the organization. The need to "forecast and prioritize research needs" with Product Managers suggests a role that actively shapes the research agenda.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, or a closely related field, demonstrating a foundational understanding of human behavior and interaction design principles.

Experience:

• 3-5 years of dedicated UX research experience, with a preference for candidates who have worked within health tech or other regulated industries, indicating familiarity with complex user environments and data privacy considerations.
• Proven ability to conduct research in fast-paced, dynamic, cross-functional environments, showcasing adaptability and effective collaboration skills.

Required Skills:

• UX Research Expertise: Demonstrated proficiency in a wide range of qualitative and quantitative research methodologies, including user interviews, surveys, usability testing, ethnographic studies, and heuristic evaluations.
• User Advocacy: A strong user-centric mindset, with the ability to deeply understand user experiences, emotions, and motivations, and to effectively translate these into actionable product and design recommendations.
• Analytical Thinking: Confidence in analyzing both qualitative and quantitative data, identifying patterns, and synthesizing findings into clear, concise, and actionable insights that directly inform product and design decisions.
• Communication & Presentation: Exceptional verbal and written communication skills, with the ability to present research findings in a clear, engaging, and accessible manner to diverse audiences, including technical and non-technical stakeholders.
• Collaboration: Proven ability to work effectively with cross-functional teams, including Product Managers, Designers, Engineers, and Marketing professionals, ensuring research insights lead to meaningful product improvements.
• Technical Proficiency: Skill in selecting and utilizing various research tools for study management, data analysis, and results communication, ensuring efficient and effective execution of research projects.
• Creativity & Adaptability: The ability to adapt research approaches and communication styles to suit different audiences and project needs, fostering innovative solutions and driving research impact.
• Language Proficiency: Conversational proficiency in Mandarin is preferred to effectively engage with users and stakeholders within the China market.

Preferred Skills:

• Prior experience working within the healthcare or medical device industry, providing a deeper understanding of user needs, regulatory environments, and the specific challenges within these sectors.

📝 Enhancement Note: The "Required Skills" section has been expanded to detail the operational aspects of UX research, including specific methodologies and analytical capabilities. The preference for Mandarin proficiency is noted as a critical communication asset for engaging with a specific market segment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Impact: A portfolio showcasing past UX research projects, clearly illustrating the research process, methodologies used, and the tangible impact of your findings on product development and user experience improvements.
• Deliverable Examples: Include examples of key research deliverables, such as research plans, participant screeners, moderator guides, analysis reports, personas, journey maps, and presentation decks.
• Methodological Diversity: Evidence of experience with a variety of research methods, including both foundational (e.g., interviews, contextual inquiry) and evaluative (e.g., usability testing, A/B testing) techniques.
• Quantitative Integration: Showcase instances where quantitative data (e.g., survey results, usage analytics) was integrated with qualitative insights to provide a holistic understanding of user behavior and needs.
• Stakeholder Communication: Examples of how research findings were communicated to diverse stakeholder groups, demonstrating clarity, conciseness, and the ability to drive action.

Process Documentation:

• Research Plan Design: Ability to document a structured research plan that clearly outlines objectives, scope, methodology, participant criteria, timeline, and success metrics.
• Data Analysis Documentation: Proficiency in documenting the analysis of both qualitative and quantitative data, including coding schemes for qualitative data, statistical analysis for quantitative data, and synthesis of findings.
• Insight Reporting: Experience in creating clear, concise, and actionable reports that translate raw data into strategic recommendations for product, design, and business teams.

📝 Enhancement Note: This section details specific expectations for a UX Researcher's portfolio, focusing on the documentation of processes and the demonstration of impact, which are critical for operations-oriented roles. The emphasis on "tangible impact" and "actionable insights" aligns with operational efficiency and outcome-driven performance.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for UX Researchers with 3-5 years of experience in Singapore, the estimated annual salary range is SGD 75,000 - SGD 110,000. This estimate considers the cost of living in Singapore, the specialized nature of UX research, and the demand for skilled professionals in the tech and health tech sectors.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans designed to support employee well-being.
• Retirement Savings: Contributions to a retirement savings plan, such as a provident fund, to support long-term financial security.
• Paid Time Off: Generous annual leave, sick leave, and public holidays, promoting work-life balance.
• Professional Development: Opportunities for continuous learning, including access to training, conferences, and certifications relevant to UX research and product development.
• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.
• Flexible Work Arrangements: While this role is primarily on-site, ResMed may offer flexibility in working hours or occasional remote work opportunities depending on team needs and project requirements.

Working Hours:

• Standard full-time working hours are typically 40 hours per week, with specific daily schedules often determined by team needs and project deadlines. While the role is on-site, the company culture may support some flexibility in start and end times, provided research activities and team collaboration are effectively managed.

📝 Enhancement Note: The salary range is an estimate based on general market data for UX Researchers in Singapore with the specified experience level. Actual compensation may vary based on the candidate's qualifications, interview performance, and ResMed's specific compensation policies. The benefits listed are common offerings for professional roles in established companies in Singapore.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Medical Devices. ResMed is a global leader in developing innovative solutions for people with sleep apnea, COPD, and other chronic respiratory conditions. This industry context means a strong focus on patient outcomes, data security, and regulatory compliance, which influences user research methodologies and priorities. Company Size: ResMed is a large, established global organization. This typically means well-defined processes, opportunities for specialization, and the potential for career advancement across different departments or geographies. For operations roles, this can translate to access to robust systems and a structured approach to problem-solving. Founded: ResMed was founded in 1989. With a long history, the company has a stable foundation and significant experience in its market, suggesting a mature approach to product development and operational excellence.

Team Structure:

• Consumer Digital Team: The UX Researcher will be embedded within the Consumer digital team, which likely comprises Product Managers, UX/UI Designers, Software Engineers, and potentially other specialists focused on digital health solutions.
• Reporting Structure: The UX Researcher will likely report to a Lead UX Researcher, a Director of Product Design, or a Head of Product within the Consumer Digital division, providing guidance and oversight.
• Cross-functional Collaboration: This role is inherently cross-functional, requiring close collaboration with Product Management to define research needs, UX/UI Design for iterative feedback, Engineering for implementation feasibility, and potentially Marketing and Data Analytics teams to triangulate insights.

Methodology:

• Data-Driven Decision Making: ResMed emphasizes data-driven decision-making, meaning research findings are expected to be quantitative and qualitative, providing robust evidence for product and design choices.
• Agile Development: It's common for tech teams to operate within agile frameworks, requiring UX Researchers to integrate seamlessly into sprint cycles, providing timely insights for iterative development.
• User-Centric Design: The core methodology is user-centricity, ensuring that all digital products are designed with a deep understanding of user needs, behaviors, and pain points.

Company Website: https://www.resmed.com/

📝 Enhancement Note: The company context highlights ResMed's position as a leader in health tech, implying a rigorous and user-focused operational environment. The team structure suggests a collaborative setting where UX research plays a pivotal role in shaping digital products.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Researcher. It requires 3-5 years of experience, indicating a need for independent work on research projects with some guidance, as well as the ability to mentor junior team members or contribute to research strategy development. Reporting Structure: The UX Researcher will likely report to a senior member of the UX or Product team, such as a UX Research Lead or Director. This provides opportunities for mentorship, skill development, and exposure to strategic decision-making processes. Operations Impact: The UX Researcher's insights directly impact the usability, desirability, and effectiveness of ResMed's digital health solutions. By ensuring products are user-friendly and meet user needs, this role contributes significantly to user adoption, satisfaction, and ultimately, the company's mission to improve patient outcomes and revenue generation.

Growth Opportunities:

• Specialization: Develop expertise in specific research methodologies (e.g., advanced qualitative techniques, large-scale quantitative analysis) or product areas within ResMed's portfolio.
• Leadership: Progress to a Senior UX Researcher role, leading larger research initiatives, mentoring junior researchers, and contributing more significantly to product strategy and research operations.
• Cross-functional Transitions: Opportunities may arise to move into related roles such as Product Management, UX Design, or even specialized roles within Product Operations or User Insights.
• Industry Certifications & Training: ResMed may support participation in industry conferences (e.g., CHI, UXR Conference) and relevant certifications to enhance expertise in UX research practices and tools.

📝 Enhancement Note: The career analysis focuses on the progression path for a UX Researcher within a large health tech organization, highlighting opportunities for specialization and leadership within the operations and product development spheres.

🌐 Work Environment

Office Type: ResMed's Singapore office is likely a modern, professional corporate environment designed to foster collaboration and innovation. Expect well-equipped meeting rooms for research sessions and team discussions. Office Location(s): SG Galaxis, Singapore. This suggests a location within a business park or a central business district, likely offering good accessibility via public transport and proximity to amenities.

Workspace Context:

• Collaborative Hub: The workspace is designed for team interaction, with shared spaces for brainstorming, design reviews, and research debriefs, facilitating seamless communication between UX Researchers, Designers, and Product Managers.
• Tooling & Technology: Access to standard office productivity software, collaboration platforms (e.g., Miro, Confluence), and specialized UX research tools (e.g., UserZoom, UserTesting, Qualtrics) will be provided to support research activities.
• Interdisciplinary Interaction: Opportunities to engage with a diverse range of professionals, including engineers, data scientists, and product strategists, fostering a rich learning and collaborative environment.

Work Schedule:

• The primary work arrangement is on-site in Singapore. While the role is full-time, there may be some flexibility in daily working hours, as is common in professional corporate settings, to accommodate research needs and personal commitments, provided core responsibilities and team collaboration are maintained.

📝 Enhancement Note: The description of the work environment emphasizes the collaborative and technologically equipped nature of the office space, crucial for effective UX research operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.
• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, walking through key projects, methodologies, and the impact of their research. This is a critical step to evaluate research acumen and communication skills.
• Hiring Manager Interview: A deeper dive into experience, research philosophy, problem-solving skills, and how the candidate approaches collaboration within a product team.
• Cross-functional Interviews: Interviews with Product Managers, UX Designers, and potentially other stakeholders to assess collaboration capabilities and understanding of the product development lifecycle.
• Case Study/Take-Home Exercise: Candidates may be given a research challenge or a take-home assignment to demonstrate their skills in planning, executing, and presenting research.
• Final Round: Potentially an interview with a senior leader to discuss strategic alignment and long-term contributions.

Portfolio Review Tips:

• Structure: Organize your portfolio logically by project. For each project, clearly articulate the problem statement, your role, the research methodology, key findings, and the impact/outcomes.
• Impact Focus: Quantify the impact of your research whenever possible (e.g., "resulted in a 15% increase in task completion rate," "identified key usability issues leading to a redesign that reduced support tickets by 10%").
• Process Clarity: Detail your research process, explaining why you chose specific methods and tools, and how you synthesized data to arrive at actionable insights.
• Visual Appeal: Ensure your presentation is visually clean, professional, and easy to follow. Use visuals (e.g., screenshots, charts, quotes) to bring your research to life.
• Tailor to ResMed: Research ResMed's products and mission. Be prepared to discuss how your skills and experience can contribute to their specific goals and user base.

Challenge Preparation:

• Understand the Context: If given a case study, thoroughly understand the product, target user, and business objectives.
• Methodology Justification: Be prepared to explain your chosen research methods and why they are appropriate for the given challenge.
• Actionable Insights: Focus on delivering clear, actionable recommendations rather than just presenting raw data.
• Presentation Skills: Practice presenting your findings concisely and persuasively, anticipating questions from the interview panel.

📝 Enhancement Note: This section provides actionable advice for candidates, emphasizing the importance of a well-structured portfolio, quantifiable impact, and clear communication of research processes, all crucial for a successful application in an operations-focused role.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: UserZoom, UserTesting (for remote usability testing, surveys, and participant recruitment).
• Survey & Data Analysis: Qualtrics (for survey design, distribution, and advanced analytics), potentially SurveyMonkey or Google Forms for simpler needs.
• Collaboration & Documentation: Confluence (for research documentation, plans, and findings), Miro (for collaborative whiteboarding, affinity mapping, and journey mapping).
• Prototyping & Design Tools (for review): Figma, Sketch, Adobe XD (to understand design context and provide feedback on prototypes).

Analytics & Reporting:

• Data Visualization: Tableau, Power BI (potentially used by the team for broader product analytics, understanding how UX research fits into the larger data picture).
• Product Analytics: Google Analytics, Adobe Analytics (to understand user behavior on digital platforms).

CRM & Automation:

• CRM: Salesforce (may be used by sales/marketing teams, understanding how user insights can feed into customer segmentation and engagement strategies).
• Automation: While not directly used by the researcher, understanding marketing automation platforms (e.g., Marketo, HubSpot) can provide context on user journeys and communication touchpoints.

📝 Enhancement Note: This section outlines the typical technology stack for a UX Researcher, highlighting the importance of proficiency in specific platforms for conducting and analyzing user research, and understanding how these tools integrate with broader product operations.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep-seated commitment to understanding and advocating for users in all decision-making processes, ensuring products are intuitive, effective, and desirable.
• Data-Driven Excellence: A reliance on robust qualitative and quantitative data to inform hypotheses, validate designs, and measure the impact of research initiatives.
• Collaboration & Transparency: Open communication and a willingness to work closely with cross-functional teams, sharing insights and feedback constructively to achieve shared goals.
• Continuous Improvement: A proactive approach to refining research methodologies, tools, and processes to enhance efficiency and the quality of insights delivered.
• Impact Orientation: A focus on delivering research that leads to tangible improvements in user experience, product adoption, and ultimately, business outcomes.

Collaboration Style:

• Integrated Partnership: UX Researchers are expected to be integrated partners with Product Managers and Designers, participating in product strategy discussions and providing research support throughout the product lifecycle.
• Feedback Culture: An environment that encourages open and constructive feedback, both giving and receiving, to foster continuous learning and improvement.
• Knowledge Sharing: A culture that promotes sharing research findings, best practices, and learnings across teams to build collective understanding and expertise.

📝 Enhancement Note: The description of team culture and values emphasizes the operational aspects of UX research, focusing on data-driven decision-making, collaborative processes, and the pursuit of tangible impact within the product development cycle.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Needs: Managing competing research requests from various stakeholders and prioritizing them effectively to align with product roadmaps and strategic objectives.
• Navigating Complex User Needs: Researching user needs within regulated industries (like health tech) requires a keen understanding of privacy, safety, and compliance, adding layers of complexity to research design and execution.
• Communicating Insights Effectively: Translating complex research findings into clear, concise, and actionable recommendations that resonate with diverse audiences, including those less familiar with research methodologies.
• Rapid Iteration Cycles: Adapting research approaches to support fast-paced agile development cycles, ensuring insights are delivered in a timely manner without compromising research rigor.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to deepen expertise in specialized research techniques, such as advanced qualitative analysis, experimental design, or behavioral economics applications in UX research.
• Industry Conferences & Training: Support for attending leading UX research conferences and workshops to stay current with industry trends and network with peers.
• Mentorship Programs: Access to mentorship from senior UX researchers within ResMed, providing guidance on career development, skill enhancement, and navigating organizational dynamics.
• Cross-functional Exposure: Opportunities to learn about product management, design, engineering, and data analytics, broadening understanding of the product development ecosystem and potential career paths.

📝 Enhancement Note: This section addresses potential challenges and growth opportunities specific to UX research within a corporate setting, focusing on skill development, industry engagement, and career progression within operations.

💡 Interview Preparation

Strategy Questions:

• Research Planning: "Describe your process for developing a research plan for a new feature. What factors do you consider, and how do you prioritize?" (Prepare to detail your approach to defining objectives, selecting methods, and outlining timelines, referencing your portfolio.)
• Stakeholder Management: "How do you handle pushback or skepticism from stakeholders regarding your research findings?" (Focus on communication strategies, data presentation, and building consensus. Showcase examples of influencing decisions.)
• Problem Solving: "Imagine a scenario where user testing reveals conflicting results. How would you approach analyzing and resolving these discrepancies to provide clear guidance?" (Demonstrate your analytical process for synthesizing mixed findings and making informed recommendations.)

Company & Culture Questions:

• ResMed's Mission: "How do you see your role as a UX Researcher contributing to ResMed's mission of improving lives?" (Research ResMed's products and patient stories. Connect your work to patient outcomes and digital health innovation.)
• Team Collaboration: "Describe your ideal working relationship with Product Managers and UX Designers." (Emphasize collaboration, shared understanding, and how you integrate research into their workflows.)
• Impact Measurement: "How do you measure the success and impact of your UX research?" (Discuss metrics, ROI, and how your insights have led to concrete product improvements.)

Portfolio Presentation Strategy:

• Storytelling: Frame each project as a story: the challenge, your approach, the key findings, and the resolution or impact.
• Data Visualization: Use clear charts, graphs, and quotes to illustrate your data and findings effectively. Avoid overwhelming your audience with raw data.
• Conciseness: Be mindful of time. Practice presenting your most impactful projects succinctly, highlighting your unique contributions.
• Interactive Elements: Be prepared to answer in-depth questions about your process, decisions, and the outcomes of your research.

📝 Enhancement Note: This preparation guide provides specific strategies and question types relevant to a UX Researcher role, focusing on demonstrating operational skills in planning, analysis, communication, and impact assessment.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the ResMed careers portal.
• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in health tech or regulated industries, and showcase projects that demonstrate your mixed-methods research capabilities and impact.
• Resume Optimization: Craft a resume that clearly outlines your years of experience, specific research methodologies used, proficiency with relevant tools (UserZoom, Qualtrics, Miro, etc.), and quantifiable achievements. Use keywords from the job description.
• Interview Preparation: Practice articulating your research process, presenting case studies from your portfolio, and discussing your approach to user advocacy and cross-functional collaboration. Be ready to explain your rationale for choosing specific research methods.
• Company Research: Thoroughly research ResMed's products, mission, and recent news. Understand their commitment to improving lives through technology and be prepared to discuss how your UX research skills align with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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