UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Prex

Location: Buenos Aires, Argentina

Job Type: Full-time Employee

Category: User Experience Research

Date Posted: April 22, 2026

Experience Level: Mid-level (1-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Act as the primary advocate for the user, translating their needs and behaviors into actionable insights for product development and business strategy.

• Execute end-to-end UX research initiatives, from defining research objectives and hypotheses to synthesizing findings and presenting recommendations.

• Employ a diverse range of qualitative and quantitative research methodologies, selecting the most appropriate tools for each research context.

• Leverage business and product metrics to enrich research findings and proactively identify opportunities for user experience enhancement.

• Foster strong collaborative relationships with cross-functional teams, including Product, UX Design, Marketing, and Data, ensuring a unified, user-centric approach to decision-making.

📝 Enhancement Note: While the title is "UX Researcher," the role's emphasis on leveraging business and product metrics, collaborating with Data teams, and using tools like BigQuery and Tableau suggests a strong analytical component. This role bridges traditional UX research with data-driven decision-making, requiring a candidate who can connect user insights with business outcomes. The "Mid-level" designation combined with "+1 year of experience" indicates a need for practical, hands-on research experience rather than purely academic knowledge.

📈 Primary Responsibilities

• Collaborate with Product Managers and UX Designers to define research objectives, formulate hypotheses, and establish the most effective research approaches.

• Design, plan, and execute a variety of UX research studies, including but not limited to user interviews, usability testing, surveys, and behavioral analysis.

• Apply a range of qualitative and quantitative research methods tailored to specific project needs and research questions.

• Analyze and synthesize complex qualitative and quantitative data to generate clear, actionable insights that inform product strategy and design decisions.

• Integrate business and product performance metrics with qualitative findings to provide a holistic understanding of user behavior and identify key areas for improvement.

• Facilitate cross-functional workshops and discussions to share research findings and ensure user insights are effectively integrated into the product development lifecycle.

• Support the validation of product hypotheses and actively participate in the iteration and refinement of user-facing solutions.

• Document and disseminate research learnings across the organization, contributing to a robust, evidence-based decision-making culture.

• Partner closely with UX Design and UX Content teams to provide clear, compelling evidence that underpins strategic design choices and enhances user experience consistency.

📝 Enhancement Note: The responsibilities highlight a proactive, end-to-end research process. The emphasis on "validating hypotheses" and "accompanying the iteration of solutions" suggests that this role is not just about generating reports but actively participating in the product development feedback loop. The requirement to "support validation of hypotheses" points towards an experimental and iterative approach to product development common in fast-paced fintech environments.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Psychology, Anthropology, Sociology, Human-Computer Interaction, or a related field is preferred but not strictly required if equivalent practical experience is demonstrated.

Experience:

• A minimum of 1+ year of hands-on experience in conducting UX research using various methodologies.

Required Skills:

• Proficiency in defining research objectives, developing research plans, and executing studies from initiation to completion.

• Expertise in applying a variety of qualitative research methods (e.g., user interviews, contextual inquiry, usability testing).

• Strong ability to design and implement quantitative research methods (e.g., surveys, A/B testing analysis, behavioral data analysis).

• Demonstrated skill in analyzing and synthesizing both qualitative and quantitative data into actionable insights.

• Familiarity with data analysis tools such as Excel for data manipulation and basic analysis.

• Experience working with data visualization and business intelligence tools like Tableau or Looker for reporting and insight discovery.

• Competency in utilizing SQL for data extraction and analysis within platforms like BigQuery.

• Effective communication and presentation skills, capable of articulating complex research findings to diverse audiences.

• Ability to work autonomously, manage multiple research projects, and demonstrate a strong sense of ownership and impact.

Preferred Skills:

• Knowledge of UX principles, design thinking methodologies, and user-centered design processes.

• Familiarity with design tools such as Figma for understanding design artifacts and collaborating with designers.

• Experience with broader analytics platforms and their application in UX research.

• Understanding of Artificial Intelligence (AI) applications in research, data analysis, or user behavior modeling.

• Intermediate English proficiency for understanding documentation and potentially collaborating on global initiatives.

📝 Enhancement Note: The "not exclusive" clause for degree fields, combined with the requirement for "+1 year of experience," suggests that practical experience and a strong portfolio demonstrating research skills will be highly valued over a specific degree. The inclusion of BigQuery, Tableau, and Looker alongside Excel indicates an expectation for quantitative analysis capabilities beyond basic qualitative research.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase 2-3 comprehensive UX research case studies demonstrating end-to-end project lifecycle, from initial problem definition to actionable recommendations and impact.

• Clearly articulate the research questions, methodologies employed, and the rationale behind choosing specific methods for each study.

• Highlight the insights derived from research, emphasizing their actionability and direct contribution to product or business decisions.

• Quantify the impact of your research where possible, using metrics related to user experience improvements, conversion rates, or business outcomes.

Process Documentation:

• Demonstrate experience in documenting research processes, including study plans, participant recruitment strategies, and data collection protocols.

• Provide examples of how you synthesize research findings into clear, concise reports, presentations, or other formats suitable for various stakeholders.

• Illustrate your approach to translating research insights into concrete recommendations for product design, feature development, or strategic planning.

📝 Enhancement Note: For a UX Researcher role with a "Mid-level" designation and 1+ year of experience, a portfolio is crucial. It should not only showcase a breadth of research methods but also the depth of analytical thinking and the ability to translate findings into tangible business impact. Emphasis should be placed on how research directly influenced product decisions and outcomes.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance coverage (medicina prepaga).

• Wellhub Plan Platinum for wellness and fitness.

• Hybrid work model with remote work flexibility from Argentina.

• Home office setup and connectivity support.

• An additional week of paid vacation per year.

• Flexible birthday leave.

• Exclusive benefits and discounts on your Prex account for supermarkets, transportation, travel, and more.

• Access to international Prex account with special bonuses.

• Opportunities for continuous learning via access to training and learning platforms.

• Discounts on university courses and training centers.

• Language classes to enhance professional development.

Working Hours:

• Standard full-time work week, typically around 40 hours. The hybrid model allows for flexibility in structuring workdays between home and the office.

📝 Enhancement Note: The salary estimation is based on recent market data for similar roles in Buenos Aires, considering the specified experience level and the fintech industry context. It's important to note that actual compensation may vary. The provided benefits are extensive and reflect a company culture that invests in employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech / Digital Financial Services

Company Size: Prex is a rapidly growing fintech company, indicated by its "5 million users" and "presence in 4 countries." While an exact employee count isn't provided, this scale suggests a dynamic, medium-to-large sized organization with established processes but still retaining agility. For operations professionals, this means opportunities for impact within a scaling organization, with potential for process improvement and strategic contribution.

Founded: The company's founding date is not specified, but its rapid growth and expansion into multiple LATAM countries suggest a relatively modern company, likely founded within the last 5-10 years, focusing on digital innovation.

Team Structure:

• The UX Research role is situated within the "Experience Design" department, implying a focus on user-centric product development.

• The role requires close collaboration with Product, UX Design, UX Content, Marketing, and Data teams, indicating a matrixed and cross-functional work environment.

Methodology:

• Prex emphasizes a data-driven and evidence-based approach to decision-making, as highlighted by the need for a UX Researcher to connect user needs with business objectives and use metrics.

• Innovation is a core value, suggesting a culture that encourages experimentation and continuous improvement of user experiences.

• The company's mission to "break down financial borders" and "simplify daily life" points to a focus on user empowerment and accessibility in its financial products.

Company Website: https://www.prexglobal.com/

📝 Enhancement Note: The company's mission and rapid growth in the LATAM fintech space are key cultural indicators. Operations professionals can expect a fast-paced, innovative environment where user experience and data play critical roles in strategy and execution. The "cross-functional collaboration" is a central theme, requiring strong interpersonal and communication skills.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-level UX Researcher. It signifies a professional who has moved beyond foundational research tasks and is expected to independently manage research projects, contribute to strategic discussions, and demonstrate a clear understanding of how their work impacts business outcomes. The role requires the ability to mentor junior team members or interns in the future and potentially lead research initiatives for specific product areas.

Reporting Structure: The UX Researcher will likely report to a Head of UX, UX Research Lead, or a Product Design Manager. They will work closely with Product Managers, UX Designers, and Data Analysts, forming a core product development pod or squad. This structure emphasizes direct contribution to product teams and close collaboration.

Operations Impact: The UX Researcher's primary impact is on shaping user-centric product strategy and design. By providing validated insights, they directly influence product roadmaps, feature development, and overall user satisfaction. This role is critical in reducing product risk, optimizing user acquisition and retention, and ensuring that Prex's financial solutions are intuitive, effective, and aligned with user needs, thereby contributing to business growth and market leadership in LATAM.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., advanced qualitative techniques, complex quantitative analysis, experimental design) or product domains within Prex.

• Leadership: Potential to grow into a Senior UX Researcher role, leading larger research initiatives, mentoring junior researchers, and contributing to the strategic direction of the UX research function.

• Cross-functional Mobility: Possibility to transition into Product Management, UX Design, or Data Analysis roles, leveraging a deep understanding of user behavior and data interpretation.

• Skill Development: Access to company-provided training, workshops, and potentially certifications in advanced research tools, AI in research, or product analytics.

📝 Enhancement Note: The growth opportunities are framed within the context of a scaling fintech company. The emphasis is on developing specialized research skills, taking on more strategic responsibilities, and potentially moving into adjacent product or data roles. The role's impact is directly tied to product success and user adoption, making it a strategic position.

🌐 Work Environment

Office Type: Prex operates a hybrid work model. This involves a mix of remote work and in-office presence for specific purposes. The office in CABA (Buenos Aires) serves as a hub for collaborative activities, team meetings, and in-person research where necessary. The company also supports coworking spaces for employees located outside the immediate CABA area.

Office Location(s): The primary office location is in Buenos Aires (CABA), Argentina. The hybrid policy allows for remote work within Argentina, with occasional in-office gatherings.

Workspace Context:

• Collaborative Environment: The hybrid model is designed to balance flexibility with in-person collaboration. The office is intended for purposeful interactions, team building, and specific project sprints that benefit from face-to-face engagement.

• Tools and Technology: Employees are provided with connectivity and setup to ensure comfortable and efficient remote work. Access to company-standard research tools, data platforms (BigQuery, Tableau, Looker), and design software (Figma) is expected.

• Team Interaction: Regular virtual and in-person interactions with Product, UX, Data, and Marketing teams are encouraged to foster a cohesive and informed product development process.

Work Schedule: The standard full-time work schedule is approximately 40 hours per week. The hybrid arrangement offers flexibility in structuring workdays, allowing individuals to balance personal needs with professional responsibilities, while ensuring availability for team collaborations and research activities.

📝 Enhancement Note: The hybrid model with "Encuentros presenciales con propósito" suggests a structured approach to in-office days, likely focused on high-impact collaborative activities rather than daily attendance. For a UX Researcher, this means being prepared for both focused independent work and active participation in team sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Recruiter/HR): A brief call to assess basic qualifications, understand career aspirations, and explain the role and company culture. Be prepared to discuss your resume and general interest in UX research and Prex.

• Hiring Manager Interview: A deeper dive into your experience, research methodologies, and problem-solving approach. You'll discuss your past projects and how you've handled specific research challenges.

• Technical/Portfolio Review: This is a crucial stage where you'll present 1-2 selected UX research case studies from your portfolio. Expect to discuss your process, insights, impact, and how you collaborated with teams. This is where you demonstrate your practical skills and analytical thinking.

• Cross-functional Team Interview: You'll likely meet with members from Product, UX Design, and Data teams. This interview assesses your ability to collaborate, communicate effectively with diverse stakeholders, and understand their perspectives.

• Final Interview (Senior Leadership): A conversation with a senior leader (e.g., Head of Product, VP of Design) to evaluate overall fit, strategic thinking, and long-term potential within the company.

Portfolio Review Tips:

• Curate Wisely: Select 2-3 projects that best showcase your end-to-end research process, diverse methodologies, and demonstrable impact. Prioritize quality over quantity.

• Structure Your Narrative: For each case study, clearly articulate the problem, your role, the research questions, the methods used (and why), key findings, actionable insights, and the resulting impact (quantified if possible).

• Emphasize Collaboration: Highlight how you worked with product managers, designers, and engineers. Showcase your ability to influence decisions and integrate research into the product lifecycle.

• Be Ready for Deep Dives: Anticipate questions about your methodology choices, how you handled unexpected findings, how you synthesized data, and how you measured success.

• Practice Your Presentation: Rehearse your presentation to ensure it's concise, engaging, and within the allotted time. Be prepared to answer questions spontaneously.

Challenge Preparation:

• Hypothetical Research Scenario: You might be given a product or feature and asked to outline a research plan to understand user needs or test a hypothesis. Focus on defining clear objectives, choosing appropriate methods, and outlining your analysis approach.

• Data Interpretation: You could be presented with mock research data (qualitative or quantitative) and asked to interpret it, draw insights, and propose next steps.

• Stakeholder Communication: Be prepared to discuss how you would communicate sensitive or challenging research findings to different stakeholders, such as product teams, management, or marketing.

📝 Enhancement Note: The interview process is designed to assess not only research skills but also collaboration, communication, and strategic thinking. A strong portfolio is non-negotiable, and candidates should be prepared to articulate the impact of their research with data-driven evidence.

🛠 Tools & Technology Stack

Primary Tools:

• Data Analysis & Visualization:

  • Excel: For basic data manipulation, analysis, and reporting.
  • BigQuery: SQL-based data warehousing for querying large datasets; essential for understanding user behavior at scale.
  • Tableau/Looker: Business intelligence and data visualization tools for creating dashboards, reports, and presenting data-driven insights to stakeholders.

• Research Platforms: While not explicitly listed, expect to use standard qualitative and quantitative research tools for surveys, interviews, and usability testing (e.g., Typeform, SurveyMonkey, UserTesting.com, Maze).

• Collaboration & Design:

  • Figma: Preferred tool for collaborating with UX Designers, understanding design iterations, and potentially creating prototypes for testing.
  • Google Workspace (Docs, Sheets, Slides): For documentation, collaboration, and presentations.

Analytics & Reporting:

• User Behavior Analytics Tools: Potentially tools like Mixpanel, Amplitude, or internal logging systems to track user interactions and feature adoption.

• CRM & Automation: While not directly used by UX Researchers, an understanding of how CRM data (e.g., customer profiles, feedback) can inform research is beneficial.

Integration & Data Management:

• Prex relies on seamless data flow between its financial platform, user interfaces, and analytical tools. A UX Researcher should understand how data is collected and where to access it for research purposes.

📝 Enhancement Note: The explicit mention of BigQuery, Tableau, and Looker indicates a strong emphasis on data analysis and a need for researchers who can work with large datasets. Proficiency in SQL is likely a key requirement for accessing and manipulating this data. Familiarity with UX-specific tools is also expected, with Figma being a preferred collaboration tool.

👥 Team Culture & Values

Operations Values:

• User-Centricity: The core value is to be the "voice of the user," ensuring that user needs are at the forefront of all product decisions. This translates to a deep empathy for users and a commitment to solving their problems effectively.

• Impact-Driven: Prex values tangible results and impact. UX Researchers are expected to generate insights that lead to measurable improvements in user experience, engagement, and business metrics.

• Data-Driven & Evidence-Based: Decisions are grounded in data and research findings. The company fosters a culture where hypotheses are tested and assumptions are validated through rigorous research.

• Innovation & Agility: Prex encourages continuous innovation and adapting to market needs. This means embracing new research methods, tools, and a flexible approach to product development.

• Collaboration & Transparency: The company promotes working together across teams, sharing knowledge, and maintaining open communication channels to ensure everyone is aligned and working towards common goals.

Collaboration Style:

• Cross-functional Integration: The UX Researcher is an integral part of product squads, working closely with Product Managers, Designers, Data Analysts, and Marketers. Collaboration is active, iterative, and frequent.

• Evidence-Based Discussions: Team discussions and decision-making are expected to be informed by research findings and data, fostering a culture of constructive debate and shared understanding.

• Knowledge Sharing: A culture of mutual learning is encouraged, with opportunities to share research insights, best practices, and learnings across teams to elevate the collective understanding of users and product performance.

📝 Enhancement Note: The company's values are deeply embedded in its mission and operational approach. For a UX Researcher, this means actively championing the user, backing up recommendations with solid evidence, and thriving in a collaborative, fast-paced environment where innovation is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively advocating for user needs while ensuring they align with Prex's business objectives and technical constraints. This requires strong negotiation and communication skills.

• Rapid Iteration Cycles: In a fast-paced fintech environment, research needs to be timely and adaptable. Researchers must be comfortable with iterative research processes and quick turnarounds.

• Synthesizing Diverse Data: Integrating insights from qualitative research, quantitative analytics, and business metrics to form a cohesive understanding of the user and product performance.

• Driving Change: Ensuring that research insights are not just delivered but actively implemented and lead to meaningful product improvements. This requires building buy-in and influencing stakeholders.

• Remote/Hybrid Collaboration: Maintaining effective communication and collaboration with distributed team members and conducting research in a hybrid work setting.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to explore and implement more sophisticated qualitative and quantitative research methods, including experimental design and advanced behavioral analysis.

• Fintech Industry Expertise: Deepening understanding of the digital financial services landscape, user needs specific to financial products, and regulatory considerations.

• Data Science Integration: Learning to leverage more advanced data analytics tools and techniques, potentially collaborating closely with data scientists to enrich research.

• AI in Research: Exploring the application of Artificial Intelligence tools and methodologies to enhance research efficiency, data analysis, and insight generation.

• Mentorship & Leadership: Potential to mentor junior researchers, lead research initiatives for key product areas, and contribute to the strategic development of the UX research practice at Prex.

📝 Enhancement Note: The challenges are typical for a UX Researcher in a dynamic fintech environment. The growth opportunities are framed around deepening expertise, expanding technical skills, and moving into more senior or strategic roles within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product decision with research findings that contradicted existing assumptions or business goals. How did you approach it, and what was the outcome?" (Focus: Persuasion, data-driven influence, stakeholder management)

• "Imagine we're considering launching a new feature for our international users. Outline your approach to researching the needs and potential challenges for this segment." (Focus: Research planning, methodology selection, cross-cultural considerations)

Company & Culture Questions:

• "Based on your understanding of Prex and the fintech industry, what do you see as the biggest UX challenges or opportunities for us?" (Focus: Company research, industry awareness, strategic thinking)

• "How do you stay updated on the latest UX research trends and tools, and how would you bring that knowledge to Prex?" (Focus: Continuous learning, proactivity, knowledge sharing)

Portfolio Presentation Strategy:

• Tell a Story: Frame each case study as a narrative with a clear beginning (problem), middle (research process and findings), and end (impact and recommendations).

• Focus on "Why": Be prepared to explain the rationale behind your methodological choices, your interpretation of the data, and the strategic implications of your insights.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your research. If direct metrics are unavailable, explain the potential impact and how it could be measured.

• Show, Don't Just Tell: Use visuals (e.g., personas, journey maps, key quotes, charts) to illustrate your points and make your presentation more engaging and memorable.

• Be Prepared for Q&A: Anticipate detailed questions about your process, challenges faced, and how you would handle similar situations in the future.

📝 Enhancement Note: Interview questions will likely probe your ability to connect research with business outcomes, manage complex projects, and collaborate effectively. Demonstrating a strategic mindset and a deep understanding of research impact will be key.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the Prex careers page.

• Tailor your Resume: Highlight your experience with specific UX research methodologies (qualitative and quantitative), data analysis tools (Excel, BigQuery, Tableau/Looker), and cross-functional collaboration. Quantify your achievements wherever possible.

• Prepare Your Portfolio: Select 2-3 of your strongest UX research case studies that demonstrate your end-to-end process, analytical skills, and impact. Ensure they are well-documented and easy to present.

• Research Prex: Familiarize yourself with Prex's mission, products, target audience, and recent news. Understand their position in the LATAM fintech market and identify potential UX opportunities or challenges.

• Practice Your Presentation: Rehearse presenting your portfolio case studies, focusing on clear storytelling, articulating your process, and demonstrating the impact of your research. Be ready to answer in-depth questions about your methodology and decision-making.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.