UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Moniepoint

Location: Lagos, Nigeria

Job Type: Full-time

Category: User Experience Research

Date Posted: April 21, 2026

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• Support product teams by uncovering user behaviors and insights to inform product development, focusing on the Nigerian market.

• Execute qualitative and quantitative research studies, including user interviews, surveys, and usability testing.

• Manage research logistics, participant recruitment, and maintain a comprehensive research repository for easy access by the wider company.

• Translate raw research data into clear, actionable reports, journey maps, and personas for product and design teams.

• Collaborate closely with designers and product managers to integrate research findings throughout the product development lifecycle.

📝 Enhancement Note: This role is positioned as a foundational UX Researcher role within Moniepoint, emphasizing learning and growth from the ground up within a fast-paced fintech environment. The focus is on understanding user behavior specifically within emerging markets, particularly Nigeria.

📈 Primary Responsibilities

• Assist in the planning and execution of a variety of qualitative and quantitative user research studies, including but not limited to in-depth interviews, focus groups, surveys, and usability testing sessions.

• Proactively manage all research logistics, including identifying, screening, and scheduling appropriate participants to ensure diverse and representative study groups.

• Facilitate user interviews and usability testing sessions, employing active listening and probing techniques to elicit rich insights and capture critical feedback.

• Synthesize complex research data from various sources into easily digestible reports, compelling presentations, and foundational frameworks such as user journey maps and personas.

• Maintain and organize the central research repository, ensuring that all research findings, documentation, and insights are accurately cataloged and readily accessible to relevant stakeholders across the organization.

• Foster close collaboration with product managers, designers, and engineers, championing a user-centered approach and ensuring research insights are integrated at all stages of the product development lifecycle.

• Stay informed about emerging UX research tools, methodologies, and industry best practices, proactively sharing knowledge and recommendations with the broader product and research team.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to research operations, from participant recruitment to data synthesis. The emphasis on maintaining the research repository and collaborating cross-functionally points to a need for strong organizational skills and effective communication within a dynamic team structure.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in social sciences, psychology, or design is preferred, indicating a preference for candidates with a foundational understanding of human behavior and research principles.

Experience: 2-3 years of direct experience in UX research, market research, or a closely related field where understanding human behavior and data analysis was a core component.

Required Skills:

• Proven experience in conducting both qualitative and quantitative research methodologies (e.g., user interviews, surveys, usability testing).

• Solid understanding of basic research methods and their application in product development.

• Proficiency with digital collaboration and research tools, with a strong eagerness to learn and master new technologies.

• Demonstrated ability to use digital tools such as Maze, Typeform, or Google Forms for research execution.

• Strong analytical thinking skills, with a demonstrated ability to identify patterns, connect disparate pieces of information, and draw meaningful insights.

• Excellent organizational skills for managing research logistics and maintaining a structured research repository.

Preferred Skills:

• Prior experience working within a startup or a fast-paced, high-growth environment.

• Familiarity with the fintech industry and a keen interest in how digital financial products impact lives in emerging markets.

• Experience in creating and utilizing user journey maps and personas to inform product strategy.

• Familiarity with building and managing a research repository.

📝 Enhancement Note: The requirements emphasize a blend of foundational research skills and practical application within a digital product context. The preference for startup experience and an interest in fintech suggests that candidates who are adaptable, proactive, and understand the unique challenges of emerging markets will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase proficiency in planning and executing end-to-end research projects, clearly outlining the research objectives, methodologies employed, and challenges encountered.

• Demonstrate the ability to translate research findings into actionable product recommendations, supported by clear evidence and data.

• Highlight experience in synthesizing qualitative and quantitative data to create impactful deliverables such as user journey maps, personas, and usability reports.

• Illustrate a systematic approach to participant recruitment and research logistics management.

Process Documentation:

• Provide detailed case studies that document your involvement in the research process, from initial problem definition through to insight dissemination.

• Explain your approach to designing and executing research studies, including participant selection criteria and data collection techniques.

• Detail your methods for analyzing research data and synthesizing findings into comprehensible formats for various stakeholders.

• Show examples of how you have collaborated with product and design teams to integrate research insights into product roadmaps and design iterations.

📝 Enhancement Note: The emphasis on a portfolio with case studies underscores the company's desire to see practical application of research skills and demonstrable impact. Candidates are expected to articulate their research process, the tools they use, and the tangible results of their work, especially in relation to user experience and business objectives.

💵 Compensation & Benefits

Salary Range: Based on the experience level (2-3 years), location (Lagos, Nigeria), and the nature of the role within a rapidly growing fintech company, a competitive salary range for a UX Researcher in this market would typically fall between ₦6,000,000 and ₦10,000,000 annually. This estimate may vary based on specific skills, interview performance, and the company's compensation bands.

Benefits:

• Competitive salary package.

• Opportunities for professional development and continuous learning in UX research and the fintech industry.

• Exposure to a fast-paced, innovative work environment with a significant impact on emerging markets.

• Collaboration with a talented and driven team dedicated to financial inclusion.

• Potential for career advancement within a rapidly growing organization.

• Health insurance and other standard employee benefits as per Nigerian labor laws.

Working Hours: Standard full-time working hours, typically around 40 hours per week, with potential for flexibility as required by research project timelines and participant availability. On-site work is expected in Lagos.

📝 Enhancement Note: Salary is estimated based on industry benchmarks for UX Researchers in Lagos, Nigeria, considering the 2-3 year experience bracket and the fintech sector's typical compensation structures. Benefits are inferred based on standard offerings for full-time employees at growth-stage tech companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Moniepoint operates in the Fintech sector, specifically focusing on providing all-in-one financial services for emerging markets. This industry is characterized by rapid innovation, a strong focus on customer needs, and a drive for financial inclusion. The company processes a significant volume of POS transactions, indicating a robust operational backbone and a substantial user base.

Company Size: Moniepoint is described as the second-fastest growing company in Africa, indicating a significant and rapidly expanding workforce. This suggests a dynamic, agile, and likely evolving organizational structure, typical of high-growth tech companies.

Founded: Founded in 2019, Moniepoint is a relatively young company that has achieved rapid scale, processing billions in transactions and powering millions of users. This history suggests a culture that values speed, innovation, and aggressive growth.

Team Structure:

• The UX research team is likely integrated within the broader product development function, working closely with product managers, designers, and potentially data analysts.

• Researchers will collaborate extensively with cross-functional teams, acting as a bridge between user needs and product strategy.

Methodology:

• Moniepoint's approach is driven by technology and a deep understanding of the needs of individuals and businesses in emerging markets.

• Research methodologies will be applied pragmatically to inform product development, ensuring solutions are simple, helpful, and relatable to the target audience.

• A data-driven approach is evident, with a focus on understanding user behavior to achieve business objectives and enhance financial inclusion.

Company Website: https://moniepoint.com/

📝 Enhancement Note: The company context points to a dynamic, mission-driven environment focused on solving real-world problems in emerging markets. The rapid growth suggests opportunities for individuals who are adaptable, proactive, and eager to contribute to a scaling organization.

📈 Career & Growth Analysis

Operations Career Level: This UX Researcher role is positioned at an early to mid-career level, suitable for individuals with 2-3 years of experience. It offers a fantastic opportunity to build a strong foundation in UX research best practices within a real-world, high-impact context. The role is designed for someone who is eager to learn and grow, taking on more responsibility as they become proficient.

Reporting Structure: The UX Researcher will likely report to a Senior UX Researcher or a Head of UX/Product Research. They will work closely with product managers and designers, forming a core part of the product development team. This structure allows for mentorship and guidance while fostering autonomy in research execution.

Operations Impact: The UX Researcher's work will directly impact the usability, desirability, and effectiveness of Moniepoint's financial products. By understanding user needs and behaviors, the role contributes to building products that drive user adoption, satisfaction, and ultimately, financial inclusion across Nigeria. Insights generated will inform strategic product decisions, feature development, and overall user experience strategy.

Growth Opportunities:

• Skill Specialization: Develop deep expertise in various qualitative and quantitative research methods, participant recruitment, and data synthesis.

• Cross-functional Leadership: Gain experience leading research initiatives within product teams, influencing product roadmaps, and mentoring junior researchers as the team grows.

• Industry Expertise: Become a subject matter expert in fintech research for emerging markets, a highly valuable and in-demand specialization.

• Career Progression: Potential to advance to Senior UX Researcher, Lead UX Researcher, or even management roles within the product or research departments as Moniepoint continues its rapid expansion.

📝 Enhancement Note: The growth trajectory for this role is strongly tied to Moniepoint's expansion and the individual's development. The emphasis on learning and taking on ownership suggests a fast-paced path for ambitious researchers.

🌐 Work Environment

Office Type: The role is on-site in Lagos, Nigeria, suggesting a collaborative office environment where in-person interaction and team synergy are valued. This setup facilitates spontaneous collaboration, team building, and direct mentorship.

Office Location(s): Lagos, Nigeria. This location places the researcher at the heart of one of Africa's largest economic hubs, offering exposure to a diverse user base and a vibrant tech ecosystem.

Workspace Context:

• Collaborative Environment: Expect a dynamic office space designed to foster teamwork, with opportunities for open discussions and brainstorming sessions with product managers, designers, and other team members.

• Tools & Technology: Access to standard office technology and potentially specialized UX research software (e.g., Maze, Typeform, Google Forms) to facilitate research activities. The company's focus on technology implies a modern and functional workspace.

• Team Interaction: Frequent opportunities for direct interaction with the product team, other researchers, and potentially stakeholders from various departments, promoting a holistic understanding of the business.

Work Schedule: Standard full-time hours, likely Monday to Friday, with potential for occasional flexibility to accommodate participant schedules for interviews or usability testing, especially if accommodating users across different time zones or with demanding work commitments.

📝 Enhancement Note: The on-site requirement in Lagos indicates a preference for in-person collaboration and immersion in the local market context. This environment is likely fast-paced and team-oriented.

📄 Application & Portfolio Review Process

Interview Process:

• Resume Review: Initial screening for relevant experience in UX research, market research, and demonstrated understanding of research methodologies and impact.

• Technical Interview with a Senior Researcher: A deep dive into your research process, specific methodologies used, handling of challenging research scenarios, and alignment with Moniepoint's mission. Be prepared to discuss your experience with qualitative and quantitative methods.

• Case Study Presentation: A critical stage where you will present a past research project. Focus on clearly articulating the problem, your research approach, the insights derived, and how those insights influenced product decisions. Demonstrate your analytical thinking and ability to communicate complex findings.

• Executive Interview: A final discussion with senior leadership to assess your potential for growth, strategic thinking, cultural fit, and overall alignment with Moniepoint's values and long-term vision.

Portfolio Review Tips:

• Showcase Impact: Prioritize case studies that clearly demonstrate the tangible impact of your research on product development and business outcomes. Quantify results whenever possible (e.g., "improved conversion rates by X%", "reduced user errors by Y%").

• Detail Your Process: For each case study, clearly outline the research objectives, your chosen methodology, the steps you took, the tools you used, and how you synthesized the findings.

• Tell a Story: Structure your case studies as narratives that guide the reviewer through the research journey, highlighting your problem-solving skills and critical thinking.

• Tailor to Moniepoint: If possible, subtly align your case studies with the challenges and opportunities in emerging markets or fintech, demonstrating an understanding of Moniepoint's context.

• Clarity and Conciseness: Ensure your portfolio is well-organized, easy to navigate, and free of jargon wherever possible, making it accessible to a broad audience.

Challenge Preparation:

• Understand the "Why": Be ready to articulate why specific research methods are appropriate for different problems and user groups.

• Problem-Solving Scenarios: Prepare to discuss how you would approach a hypothetical research problem relevant to Moniepoint's products or user base.

• Data Interpretation: Practice explaining how you derive insights from data and how you validate those insights.

• Collaboration & Communication: Be ready to discuss how you collaborate with product managers and designers, and how you communicate research findings to different stakeholders.

📝 Enhancement Note: The interview process emphasizes practical application and strategic thinking. A strong portfolio that clearly articulates research processes and demonstrable impact will be crucial for success, particularly during the case study presentation.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Proficiency with tools for conducting surveys and interviews is essential. Specific mention is made of Maze, Typeform, and Google Forms, indicating their likely use for online surveys, feedback collection, and potentially moderated/unmoderated usability testing.

• Collaboration Tools: Expect to use standard office productivity suites (e.g., Google Workspace) for documentation and communication.

• Design & Prototyping Tools: Familiarity with tools like Figma, Sketch, or Adobe XD may be beneficial for understanding design artifacts and collaborating on usability testing.

Analytics & Reporting:

• Data Analysis Software: While not explicitly mentioned, skills in data analysis are required. This could involve basic statistical analysis using spreadsheet software (Excel, Google Sheets) or more advanced tools depending on the complexity of quantitative research.

• Presentation Software: Tools like Google Slides or PowerPoint will be crucial for creating research reports and presenting findings to stakeholders.

CRM & Automation:

• While not directly involved in CRM management, understanding how user data is captured and managed within a CRM context might be beneficial for understanding user segmentation and behavior tracking. The role focuses on the front-end of user interaction and understanding, rather than backend system operations.

📝 Enhancement Note: The explicit mention of Maze, Typeform, and Google Forms suggests these are the primary tools for research execution. Candidates should be comfortable with these or similar platforms and demonstrate a willingness to adapt to Moniepoint's specific tech stack.

👥 Team Culture & Values

Operations Values:

• Desire for Mastery: A strong drive to understand deeply, ask "why," and continuously improve research skills and knowledge.

• Curiosity & Problem-Solving: An approach that looks at issues from multiple angles, embracing creative solutions and thorough investigation.

• Approachability & Friendliness: The ability to build rapport with research participants, making them feel comfortable to share their authentic experiences and feedback.

• Factuality & Organization: A commitment to accuracy, meticulous note-taking, clean data management, and structured reporting.

• Market Focus: Excitement and a deep interest in the Nigerian market and its unique user interactions with financial products.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with product managers and designers, ensuring research insights are integrated into product strategy and design iterations.

• User Advocacy: Acting as the voice of the user within product development teams, championing user needs and advocating for user-centered design decisions.

• Knowledge Sharing: Proactively sharing research findings and methodologies with the wider team to foster a culture of continuous learning and user empathy.

📝 Enhancement Note: Moniepoint's culture appears to value deep inquiry, practical application, and user empathy, particularly within the context of the Nigerian market. Collaboration is key, with a strong emphasis on bridging the gap between user understanding and product development.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Fast-Paced Environment: Adapting to the rapid iteration cycles and evolving priorities typical of a high-growth fintech startup. This requires flexibility and efficient research execution.

• Understanding Diverse User Needs: Researching and understanding the unique behaviors and needs of a wide range of users across Nigeria, who may have varying levels of digital literacy and financial access.

• Balancing Research Rigor with Project Timelines: Ensuring research quality and depth while meeting tight product development deadlines.

• Integrating Research Insights: Effectively communicating and facilitating the adoption of research findings by product and design teams to ensure they translate into meaningful product improvements.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunities to expand expertise in specialized research techniques and tools relevant to fintech and emerging markets.

• Product Strategy Influence: Gaining experience in shaping product roadmaps and strategy through impactful research insights.

• Mentorship: Learning from senior researchers and product leaders within a rapidly growing organization.

• Industry Exposure: Deepening understanding of the fintech landscape in Africa and the nuances of user behavior in emerging economies.

📝 Enhancement Note: The challenges presented are typical of high-growth tech environments and specific to the fintech sector in emerging markets. The growth opportunities are substantial, offering a clear path for skill development and career advancement.

💡 Interview Preparation

Strategy Questions:

• Research Approach: Be prepared to discuss how you would approach researching a specific Moniepoint product or feature (e.g., a new payment feature, a credit product). Focus on your methodology, participant selection, and how you'd measure success.

• Insight to Impact: Describe a time when your research insights led to a significant change in a product or strategy. Detail the process from insight generation to influencing the decision-makers and the eventual outcome.

• Handling Ambiguity: How do you approach research when the problem is not clearly defined or when you have limited resources? Discuss your process for scoping and prioritizing research efforts.

Company & Culture Questions:

• Mission Alignment: Why are you interested in Moniepoint's mission of bringing financial happiness to everyone in emerging markets? How does your passion for user research align with this?

• Team Collaboration: Describe your experience working with product managers and designers. How do you ensure effective collaboration and communication of research findings?

• Understanding the Nigerian Market: What excites you about researching users in the Nigerian market specifically? What unique challenges or opportunities do you anticipate?

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, start with the business/product problem, clearly state your research objectives, detail your methodology, present your key findings, and conclude with the impact and recommendations.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the outcomes of your research (e.g., improvements in conversion rates, task completion, user satisfaction).

• Visual Aids: Use journey maps, personas, and key quotes to make your findings more engaging and memorable.

• Be Prepared for Questions: Anticipate questions about your methodology choices, how you handled challenges, and how you would adapt your approach for different contexts.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of research methodologies, the ability to translate findings into actionable insights, and a genuine interest in Moniepoint's mission and the Nigerian market. The portfolio presentation is a key opportunity to showcase these skills.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your resume and any supporting documents through the Moniepoint careers portal via the provided link.

• Portfolio Customization: If submitting a portfolio, ensure it highlights your most impactful UX research projects. Select case studies that demonstrate your end-to-end research process, analytical skills, and ability to drive product improvements, particularly in contexts relevant to emerging markets or fintech.

• Resume Optimization: Tailor your resume to clearly articulate your experience with qualitative and quantitative research methodologies, participant recruitment, data synthesis, and the impact of your work on user experience and business outcomes. Use keywords from the job description.

• Interview Preparation: Practice articulating your research process and insights using the STAR method (Situation, Task, Action, Result). Prepare to discuss specific examples from your portfolio during the technical interview and case study presentation.

• Company Research: Thoroughly research Moniepoint's products, mission, and recent news. Understand their target market and the challenges they aim to solve. This will help you tailor your responses and demonstrate genuine interest during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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