UX Researcher

📍 Job Overview

Job Title: UX Researcher Company: Fundraise Up Location: Armenia - Remote Job Type: Full-Time Category: Product Research / User Experience Date Posted: February 11, 2026 Experience Level: Mid-Level (2-5 years) Remote Status: Fully Remote

🚀 Role Summary

• Drive end-to-end UX research initiatives, from initial brief to actionable recommendations, ensuring user needs are central to product development.
• Conduct a wide range of qualitative and quantitative research methods, including interviews, usability tests, surveys, and competitive analyses, to inform product strategy.
• Collaborate cross-functionally with Sales, Customer Success, Support, Marketing, and Analytics teams to gather hypotheses and translate them into testable research questions.
• Analyze product analytics (e.g., PostHog, Tableau) to identify user behavior anomalies, form hypotheses, and prioritize research validation efforts.
• Champion user empathy and ethical research practices, ensuring user needs and constraints are represented in all product decisions.

📝 Enhancement Note: This role is specifically for a UX Researcher within a product development context, focusing on both B2C (donor-facing) and B2B (nonprofit-facing) experiences. The emphasis on end-to-end ownership, methodological flexibility, and cross-functional collaboration indicates a mid-level role requiring significant autonomy and strategic thinking. The mention of AI tools suggests an expectation for efficiency in research operations.

📈 Primary Responsibilities

• Own and execute research initiatives from the quarterly plan, including defining research questions, selecting appropriate methodologies, and managing participant recruitment and logistics.
• Conduct diverse research activities such as user interviews, usability testing, concept validation, surveys, and competitive landscape analyses to uncover user needs, pain points, and opportunities.
• Synthesize research findings into clear, concise, and actionable insights, including key findings, decisions, trade-offs, risks, and concrete recommendations supported by evidence (quotes, clips, metrics).
• Proactively engage with Sales, Customer Success, Support, Marketing, and Analytics teams to collect hypotheses, understand market dynamics, and inform research priorities.
• Monitor product analytics dashboards (e.g., PostHog, Tableau) to identify user behavior patterns, anomalies, or drop-offs, and translate these into research hypotheses for validation.
• Maintain a comprehensive understanding of existing research, past studies, and competitor insights to inform new research efforts and prevent redundant work.
• Act as the primary advocate for the user, ensuring their needs, behaviors, and constraints are accurately represented and considered throughout the product development lifecycle.
• Utilize AI tools to streamline research operations, such as assisting with note-taking, tagging themes, drafting survey questions, and generating summaries, while maintaining methodological rigor and human judgment.
• Contribute to building a "research radar" by monitoring internal learnings, market trends, competitor activities, and high-signal UX/product sources, sharing updates to keep the team informed.
• Uphold exceptional empathy and ethical standards when interacting with users, particularly in the context of supporting nonprofits and donors.

📝 Enhancement Note: The responsibilities highlight a proactive and autonomous role. The expectation to "run it end-to-end" and "handle logistics yourself" points to a self-starter who can manage their projects with minimal oversight. The emphasis on translating insights into actionable recommendations and acting as a cross-team "glue" underscores the strategic and collaborative nature of the role.

🎓 Skills & Qualifications

Education:

• While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Computer Science, or a related field is typically expected for UX Research roles.
• A graduate degree (Master's or PhD) is considered a strong plus, particularly with an academic/scientific research background.

Experience:

• Proven experience running research initiatives end-to-end with a high degree of ownership and autonomy.
• Demonstrated experience working across both B2C and B2B product contexts and engaging with diverse user audiences.

Required Skills:

• Strong methodological toolkit and excellent judgment in selecting appropriate research methods (interviews, usability tests, concept tests, surveys, desk research, competitive scans) based on business goals, timelines, and uncertainty levels.
• Ability to clearly articulate research trade-offs and methodological choices.
• Fluent English proficiency for moderating sessions and presenting findings.
• Experience analyzing product analytics (e.g., reading dashboards, spotting anomalies/drop-offs) and forming hypotheses for research validation.
• Skill in proactively collecting input from cross-functional teams (Sales, CS, Support, Marketing, Analytics) and translating it into testable research questions.
• High research quality bar, demonstrated through structured methodology and ethical practice.
• Proficiency in managing research logistics independently, including participant recruitment via platforms, scheduling, confirmations, and tool setup.
• Aptitude for leveraging AI tools to enhance research operations and synthesis efficiency, while maintaining human judgment and methodological rigor.
• Understanding of core marketing terms and their impact on research and insights.
• Exceptional empathy and care for people, with a respectful, sensitive, and highly ethical approach to user interactions.

Preferred Skills:

• NN/g certifications.
• Academic/scientific research background (graduate/PhD track).
• Experience with analytics tools such as PostHog or Tableau.
• Familiarity with insights repository tools like Productboard.
• Experience in mentoring, teaching, or conducting workshops related to research craft.

📝 Enhancement Note: The requirements emphasize practical, hands-on experience and a strong understanding of research methodologies. The blend of B2C/B2B experience, analytical skills, and the ability to manage logistics independently are key indicators of a mid-level researcher ready to take on significant responsibility. The "strong plus" section highlights areas that can differentiate candidates and demonstrate advanced expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A portfolio showcasing a range of end-to-end research projects, demonstrating ownership from initiative intake to actionable recommendations.
• Case studies that clearly articulate the research problem, chosen methodology, execution process, synthesized findings, and the impact of the research on product decisions.
• Examples of how you have translated user needs and constraints into concrete product recommendations and influenced product roadmaps.
• Evidence of your ability to work with both B2C and B2B audiences and contexts.

Process Documentation:

• Demonstrations of your structured approach to research planning, including how you define research questions and select methodologies based on business goals and uncertainty.
• Examples of how you have synthesized complex data into clear, usable insights and presented them effectively to cross-functional stakeholders.
• Documentation illustrating your process for collaborating with cross-functional teams (Sales, CS, Support, Marketing, Analytics) to gather hypotheses and integrate their input into research.
• Evidence of how you have utilized analytics tools to inform research hypotheses and validate findings.

📝 Enhancement Note: For a UX Researcher role, the portfolio is critical. It should not only showcase the what (research conducted) but also the how (methodology, process, collaboration) and the why (impact on product decisions and business outcomes). Emphasis on end-to-end ownership and cross-functional collaboration will be key.

💵 Compensation & Benefits

Salary Range: $2,700 - $3,500 USD per month.

• Methodology: This range is derived directly from the provided salary highlights. Given the specified location (Armenia Remote) and the role's mid-level experience requirement, this range aligns with competitive compensation for skilled professionals in the region, considering the company's global operations and the use of USD for compensation. The US Dollar denomination suggests a global compensation strategy that aims to attract talent irrespective of local currency fluctuations.

Benefits:

• 31 days of paid time off per year.
• 100% paid telemedicine plan for health consultations.
• Home Office Setup Assistance: Support for purchasing essential furniture (office chair, desk, monitor) and other items to create a productive remote workspace.
• English learning courses to enhance language proficiency.
• Support for relevant professional education and development.
• Access to a gym or swimming pool (details on accessibility for remote employees may vary).
• Co-working space access (details on availability and coverage may vary).
• Remote working environment.
• Stock options, providing an opportunity for long-term equity participation.

Working Hours: Approximately 40 hours per week. While remote, adherence to core working hours may be expected for effective collaboration within the distributed team, likely aligning with European or regional business hours.

📝 Enhancement Note: The salary is presented monthly in USD, which is a strong indicator of the company's approach to compensating international remote talent. The benefits package is comprehensive, with a particular focus on remote work support and professional development, which is attractive to operations professionals seeking long-term career growth and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on Fundraising Software/Platforms for Nonprofits. Company Size: 160+ Product Professionals, indicating a significant and growing organization. This size suggests a structured environment with established processes but still maintains agility and a collaborative spirit. Founded: Fundraise Up operates with a long-term focus, offering equity options, which implies a culture valuing sustained contribution and employee growth alongside company success.

Team Structure:

• The Product Research Team is part of a larger, distributed Product organization of over 160 professionals.
• Team members are primarily located across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus, fostering a diverse and international work environment.
• Operations within the team are designed to be focused and efficient, despite the scale, emphasizing that "every task matters and every voice is heard."

Methodology:

• Data-Driven Decision Making: The company emphasizes innovation that directly impacts results, such as faster load times and higher conversion rates, indicating a strong reliance on data to guide product development.
• User-Centricity: A core principle is making donating fast, seamless, and accessible, highlighting a deep commitment to understanding and serving user needs.
• Agile & Collaborative Environment: Operating like a focused team where collaboration is valued, alongside strong engineering practices and a product mindset, suggests an iterative and responsive approach to development.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: Fundraise Up positions itself as a technology company with a strong social impact mission. The emphasis on a global, distributed team operating with a "flat structure" and a "product mindset" suggests a culture that values autonomy, collaboration, and direct contribution to product success. The focus on transparency in sharing company performance metrics is also a key cultural indicator.

📈 Career & Growth Analysis

Operations Career Level: This UX Researcher role is positioned at a mid-level, requiring 2-5 years of experience. It involves significant autonomy in managing research initiatives end-to-end, translating insights into actionable product decisions, and collaborating across various departments. The role demands a blend of methodological expertise, strategic thinking, and operational efficiency.

Reporting Structure:

• The UX Researcher will be part of the Product Research Team, which itself is a component of the larger Product organization.
• The reporting structure is described as "flat," implying direct access to product leadership and cross-functional teams without extensive hierarchical layers. This facilitates quicker decision-making and direct impact.

Operations Impact:

• The UX Researcher's primary impact will be on improving the quality, speed, and decision-making power of research across the product.
• By ensuring user needs are understood and represented, the role directly influences the design of B2C donor experiences and B2B nonprofit workflows, aiming to enhance donation conversion rates, user satisfaction, and overall platform usability.
• Insights generated will inform strategic product development, market expansion, and the identification of new product opportunities, contributing to the company's growth and mission.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific research methodologies, B2C/B2B contexts, or advanced analytics tools.
• Mentorship & Leadership: Potential to contribute to mentoring junior researchers or leading research initiatives as the team grows, as indicated by the "Strong plus" for mentoring/teaching.
• Cross-Functional Exposure: Collaboration with diverse teams (Sales, CS, Marketing, Analytics) provides broad business context and understanding of different functional areas.
• Professional Development: Access to relevant professional education and English learning courses supports continuous learning and career advancement.
• Equity Participation: Stock options offer a long-term growth opportunity tied to the company's overall success.

📝 Enhancement Note: The "flat structure" and "product mindset" suggest a dynamic environment where individuals can gain broad experience and potentially move into more senior or specialized roles within product development. The emphasis on continuous learning and equity participation highlights a commitment to employee long-term growth and investment.

🌐 Work Environment

Office Type: Fully Remote. This role is designed for individuals who thrive in a decentralized work environment, offering flexibility and autonomy. Office Location(s): Armenia - Remote. While the role is remote, it is specifically targeted towards individuals located in Armenia, likely due to legal, tax, or compensation structuring. The company also has a global presence with team members across Europe and other regions.

Workspace Context:

• Collaborative & Distributed: The work environment is designed for effective collaboration among a globally distributed team. Tools and processes will support asynchronous and synchronous communication across different time zones.
• Technology-Enabled: Reliance on digital tools for communication, project management, and research execution is paramount. The company actively supports remote work with Home Office Setup Assistance.
• Focus on Impact: The environment encourages a focus on delivering tangible results and contributing directly to product success, with a strong emphasis on user needs and data-driven insights.

Work Schedule: Approximately 40 hours per week. While remote, candidates should be prepared to align with team collaboration needs, which may involve some overlap with core business hours in European or related time zones. Flexibility is a key aspect of remote work, but consistent availability for team syncs and critical research activities will be expected.

📝 Enhancement Note: The fully remote nature, combined with specific location targeting (Armenia), suggests a well-defined remote work policy. The provision of home office setup assistance and co-working access indicates a commitment to ensuring remote employees have a productive and comfortable work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, methodology, and alignment with the role's requirements.
• Hiring Manager Interview: Discussion focused on your background, research philosophy, experience with B2C/B2B research, and ability to manage research end-to-end.
• Skills Assessment/Case Study: Potential for a practical exercise or case study to evaluate your approach to research problem-solving, methodology selection, synthesis, and recommendation formulation. This may involve presenting a past project.
• Team/Cross-Functional Interviews: Meetings with other product researchers, product managers, or key stakeholders from Sales, CS, or Marketing to assess collaboration style, communication skills, and cultural fit.
• Final Interview: Likely with senior leadership to discuss strategic alignment and long-term potential.

Portfolio Review Tips:

• Highlight End-to-End Ownership: Clearly showcase projects where you took initiative from start to finish. Detail your role, the problem you addressed, your process, and the outcomes.
• Demonstrate Methodological Breadth & Depth: Include diverse examples of research methods used (qualitative and quantitative) and explain why you chose each method.
• Showcase Impact & Actionability: Emphasize how your research findings translated into concrete product improvements, strategic decisions, or business impact. Use metrics where possible.
• Tailor to B2C & B2B: Include examples that illustrate your experience working with both donor-facing (B2C) and nonprofit-facing (B2B) products and audiences.
• Structure for Clarity: Organize your portfolio logically. For each project, consider: Problem/Objective, Your Role, Methodology, Process, Key Findings, Recommendations, and Impact.
• Visuals & Artifacts: Include relevant artifacts like research plans, key findings summaries, personas, or journey maps to illustrate your work.

Challenge Preparation:

• Research Strategy: Be prepared to discuss how you would approach a given research problem, considering business goals, timelines, and available resources.
• Methodology Justification: Articulate why you would choose specific research methods for a hypothetical scenario, explaining the trade-offs.
• Synthesis & Recommendation: Practice synthesizing qualitative and quantitative data into clear, actionable insights and recommendations.
• Stakeholder Communication: Prepare to explain complex research findings to non-researcher audiences, focusing on business implications.
• Ethical Considerations: Be ready to discuss ethical research practices, especially regarding user privacy and sensitive data.

📝 Enhancement Note: The interview process is likely to be rigorous, focusing on practical application of UX research skills, strategic thinking, and collaborative capabilities. A well-curated portfolio that demonstrates end-to-end ownership, methodological rigor, and tangible impact will be crucial for advancing in the application process.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: For participant recruitment, scheduling, and conducting remote moderated/unmoderated studies (e.g., UserTesting.com, Lookback, Maze).
• Survey Tools: For creating and distributing surveys (e.g., SurveyMonkey, Typeform, Google Forms).
• AI Tools: To assist with research operations and synthesis (e.g., AI-powered note-taking, tagging, summarization tools).
• Collaboration Tools: For team communication and project management (e.g., Slack, Notion, Asana, Jira).

Analytics & Reporting:

• Product Analytics: PostHog (preferred), Tableau (or similar BI tools) for monitoring user behavior, identifying anomalies, and forming hypotheses.
• Data Analysis Tools: Potentially Excel, Google Sheets, or more advanced statistical software if needed for quantitative analysis.
• Dashboarding Tools: To visualize data and communicate insights.

CRM & Automation:

• While not directly a CRM role, understanding how user insights feed into CRM strategies and customer success workflows is beneficial. Familiarity with how customer data informs research priorities is key.
• Insights Repository Tools: Productboard (or similar) for organizing and sharing research findings and user feedback.

📝 Enhancement Note: The explicit mention of PostHog and Tableau indicates that candidates with experience in these specific analytics platforms will have a significant advantage. Proficiency in leveraging AI tools for research operations is also a key requirement, signaling a forward-thinking approach to research efficiency.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for user needs, ensuring that user voices are central to product decisions.
• Data-Driven Insights: Valuing rigorous research and analytical approaches to inform product strategy and validate hypotheses.
• Collaboration & Transparency: Fostering an environment where ideas are shared openly, cross-functional teamwork is encouraged, and company performance is transparently communicated.
• Ownership & Accountability: Empowering individuals to take full ownership of their initiatives and be accountable for delivering high-quality outcomes.
• Innovation & Efficiency: Continuously seeking innovative ways to improve the product and research processes, leveraging tools like AI to enhance efficiency.
• Empathy & Ethical Practice: Approaching all user interactions with respect, sensitivity, and a strong commitment to ethical research standards.

Collaboration Style:

• Cross-Functional Integration: Proactive engagement with Sales, Customer Success, Support, Marketing, and Analytics to gather diverse perspectives and ensure research is aligned with business objectives.
• Open Communication: Encouraging regular sharing of research findings, insights, and "research radar" updates to keep the entire product team informed and aligned.
• Feedback Exchange: A culture that values constructive feedback, both in giving and receiving, to foster continuous improvement in research craft and product development.
• Shared Learning: A focus on collective growth, where team members share knowledge, best practices, and insights from their work.

📝 Enhancement Note: The company values align well with a product-focused, user-centric, and data-informed culture. The emphasis on transparency and a "flat structure" suggests an environment where individual contributions are visible and valued, fostering a strong sense of collective purpose.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Demands: Managing multiple research initiatives simultaneously, from intake to delivery, while maintaining high quality and meeting deadlines.
• Translating Insights to Action: Ensuring that research findings are not just reported but actively influence product decisions and lead to tangible improvements.
• Cross-Functional Alignment: Effectively gathering hypotheses and buy-in from diverse teams with potentially differing priorities.
• Navigating B2B/B2C Complexity: Adapting research methodologies and insights to distinct user groups (donors vs. nonprofits) with unique needs and behaviors.
• Leveraging AI Responsibly: Integrating AI tools effectively to boost efficiency without compromising methodological rigor or ethical standards.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunity to explore and master a wider range of qualitative and quantitative research techniques.
• Domain Expertise: Deepening understanding of the nonprofit sector, fundraising, and B2B enterprise software.
• Analytics Proficiency: Enhancing skills in product analytics tools like PostHog and Tableau.
• Mentorship: Potential to mentor others and develop leadership skills in research craft.
• Continuous Learning: Access to professional education, English courses, and industry insights to stay current with UX research and product discovery trends.

📝 Enhancement Note: The challenges presented are typical for a UX Researcher in a growing tech company, requiring strong organizational skills, strategic thinking, and excellent communication. The growth opportunities are substantial, offering pathways for skill enhancement, specialization, and leadership within a dynamic product organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you took a research initiative from planning to action end-to-end. What was the outcome?" (Focus on ownership, methodology, synthesis, and impact).
• "How do you decide which research method to use for a given problem? Walk us through your decision-making process and trade-offs." (Demonstrate methodological judgment).
• "How do you collaborate with Sales, Customer Success, and other non-product teams to gather insights and inform your research?" (Highlight cross-functional collaboration skills).
• "Describe a situation where you used product analytics to identify a user behavior anomaly and then validated it with research." (Showcase analytical skills and hypothesis-driven research).
• "How do you ensure user needs are represented in product decisions, especially when faced with strong opinions or conflicting data?" (Emphasize user advocacy and data-driven persuasion).

Company & Culture Questions:

• "What interests you about Fundraise Up and our mission to help nonprofits?" (Research the company's impact and values).
• "How do you approach building empathy for users, particularly in a B2C/B2B context like ours?" (Connect to the company's user base - donors and nonprofits).
• "Describe your experience working in a distributed or remote team environment." (Highlight adaptability and communication skills).
• "How do you stay updated on new UX research methodologies, tools, and market trends?" (Demonstrate a commitment to continuous learning).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly state the problem, your specific role and responsibilities, the methodology used, key findings, actionable recommendations, and the impact on the product or business.
• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your research (e.g., "reduced drop-off by X%", "increased conversion by Y%").
• Showcase B2B/B2C Experience: Be prepared to discuss specific examples that highlight your ability to research both donor-facing and nonprofit-facing experiences.
• Highlight Process & Collaboration: Explain your process for managing logistics, synthesizing data, and collaborating with stakeholders.
• Be Concise and Engaging: Practice presenting your work within a set time frame, focusing on the most critical aspects and making it engaging for the audience.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of end-to-end research processes, methodological flexibility, cross-functional collaboration, and the ability to translate insights into actionable product improvements. Practicing presentations of portfolio pieces will be crucial.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on Fundraise Up's careers page.
• Curate Your Portfolio: Select 2-3 strong case studies that best represent your end-to-end UX research experience, highlighting your methodology, findings, and impact on product decisions, particularly showcasing B2C and B2B work.
• Tailor Your Resume: Ensure your resume clearly articulates your experience in UX research, product discovery, cross-functional collaboration, and familiarity with analytics tools, using keywords from the job description.
• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on storytelling, clear articulation of your process, and demonstration of business impact. Be ready to discuss your approach to research challenges.
• Research Fundraise Up: Understand their product, mission, target audience (nonprofits and donors), and company culture to tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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