UX Researcher

📍 Job Overview

Job Title: UX Researcher Company: Fundraise Up Location: Spain - Remote Job Type: Full-Time Category: Product Research / UX Date Posted: 2026-02-11T18:05:14 Experience Level: Mid-Level (2-5 years) Remote Status: Fully Remote

🚀 Role Summary

• Drive product decision-making through end-to-end UX research initiatives, encompassing both B2C donor-facing experiences and B2B nonprofit-facing workflows.
• Collaborate proactively with cross-functional teams (Sales, Customer Success, Support, Marketing, Analytics) to translate business hypotheses into testable research questions.
• Leverage product analytics and AI tools to identify user behavior anomalies, form hypotheses, and validate findings through rigorous research methodologies.
• Ensure user needs and constraints are consistently represented in product development, acting as the voice of the user within the organization.
• Contribute to a global product ecosystem by understanding diverse user segments and market needs within the nonprofit sector.

📝 Enhancement Note: While this role is for a UX Researcher, its responsibilities heavily involve product discovery, cross-functional collaboration, and data analysis, aligning it with the strategic operational aspects often found in GTM and Product Operations roles. The emphasis on "pushing actions" and "decision-making power of research" highlights its impact on business outcomes and operational efficiency within the product development lifecycle.

📈 Primary Responsibilities

• Own and execute UX research initiatives from quarterly planning intake to final action-oriented recommendations, including methodology design, participant recruitment, data collection, analysis, and synthesis.
• Select and apply appropriate research methodologies (interviews, usability tests, concept tests, surveys, desk research, competitive scans) based on uncertainty levels, business goals, and project timelines.
• Manage all research logistics independently, including tool access, participant scheduling and confirmations, session moderation, note-taking, and documentation.
• Act as a central "glue" by gathering insights and hypotheses from Sales, Customer Success, Support, Marketing, and Analytics teams to inform research plans.
• Monitor product analytics dashboards (e.g., PostHog, Tableau), collaborate with analysts to identify trends and drop-offs, and formulate hypotheses to be validated through research.
• Produce clear, actionable outputs for stakeholders, including key findings, decision points, identified trade-offs, risks, and evidence-based recommendations.
• Proactively review existing research, past studies, and competitor insights to build upon existing knowledge and avoid redundant efforts.
• Champion user needs by ensuring they are central to product decisions, moving beyond subjective opinions to data-backed user requirements.
• Maintain and share an internal "research radar" by tracking internal learnings, market/competitor movements, and high-signal UX/product trends to keep the team informed and prevent blind spots.
• Approach all participant interactions with exceptional empathy, respect, sensitivity, and high ethical standards, recognizing the mission-driven nature of Fundraise Up's users (nonprofits and donors).

📝 Enhancement Note: The responsibilities emphasize a high degree of autonomy and end-to-end ownership, characteristic of mid-level to senior operations roles. The requirement to "push actions" and "produce outputs people can use immediately" underscores the operational expectation of driving tangible outcomes and influencing strategic decisions within the product development process.

🎓 Skills & Qualifications

Education:

• While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field is highly recommended for a strong foundation in research methodologies.
• Academic/scientific research background (graduate/PhD track) is considered a strong plus, indicating a deep understanding of research design and statistical analysis.

Experience:

• Proven experience running research end-to-end with a high degree of ownership and accountability.
• Experience working with both B2C (donor-facing) and B2B (nonprofit/organization-facing) products and audiences.
• Demonstrated ability to manage research logistics independently, including participant recruitment and tool setup.

Required Skills:

• Strong methodological toolkit and excellent judgment in selecting appropriate research methods for diverse research questions, business goals, and timelines.
• Fluent English for effective moderation of sessions and presentation of findings.
• Ability to interpret product analytics (read dashboards, identify anomalies/drop-offs, form hypotheses) and validate insights through research.
• Proactive cross-functional collaboration skills to gather input from Sales, Customer Success, Support, Marketing, and Analytics.
• High research quality bar, evidenced by structured methodologies and ethical practices.
• Proficiency in using AI tools to enhance research operations and synthesis (e.g., for guides, notes, tagging, survey drafts, summaries) while maintaining human oversight and rigor.
• Understanding of core marketing terms and their impact on research insights.
• Exceptional empathy and care for people, with a respectful, sensitive, and ethical approach to users.

Preferred Skills:

• NN/g certifications.
• Experience with analytics tools such as PostHog or Tableau.
• Familiarity with insights repository tools like Productboard.
• Experience in mentoring or teaching research craft (e.g., through workshops, onboarding, sharing best practices).

📝 Enhancement Note: The emphasis on "high ownership," "running research end-to-end," and "pushing actions" points to a role that requires significant operational self-sufficiency and a proactive approach to driving results, common in operations roles that bridge strategy and execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A portfolio showcasing end-to-end research projects, demonstrating the ability to define problems, select appropriate methodologies, execute research, analyze findings, and deliver actionable recommendations.
• Case studies that highlight the impact of research on product decisions, user experience improvements, and business outcomes (e.g., conversion rate optimization, user satisfaction).
• Evidence of working with both B2C and B2B contexts, illustrating an understanding of diverse user needs and business models.
• Documentation of how research insights were synthesized and communicated to stakeholders to drive action and influence product strategy.
• Examples of leveraging data analytics and user feedback to inform research questions and validate hypotheses.

Process Documentation:

• Ability to clearly articulate research methodologies and decision-making processes used in past projects.
• Documentation of how research initiatives were managed from planning to execution, including any challenges encountered and how they were overcome.
• Examples of how research findings were translated into concrete product recommendations or actionable insights.
• Evidence of continuous learning and adaptation of research processes based on new tools, techniques, or project requirements.

📝 Enhancement Note: While UX Researchers don't typically manage CRM or sales operations systems, their portfolio should demonstrate the operational rigor of managing research projects, synthesizing complex data, and influencing cross-functional teams, which is a core competency in operations roles.

💵 Compensation & Benefits

Salary Range:

• Base Salary: €3,300 - €4,300 per month.
• This translates to an annual base salary range of €39,600 - €51,600.

Benefits:

• Stock options, providing an opportunity for long-term financial growth and ownership.
• 31 days of paid time off, offering generous flexibility and work-life balance.
• 100% paid telemedicine plan for convenient and accessible healthcare.
• Home Office Setup Assistance: Support for purchasing essential furniture (office chair, desk, monitor) and other items to create an ergonomic and productive remote workspace.
• English learning courses, supporting professional development and communication skills.
• Relevant professional education opportunities, enabling continuous learning and skill enhancement.
• Gym or swimming pool access, promoting physical well-being.
• Co-working space access, offering an alternative work environment and networking opportunities.
• Fully remote working arrangement, providing flexibility and autonomy.

Working Hours:

• Standard working hours are implied to be around 40 hours per week, typical for a full-time role.
• Given the remote and distributed nature of the team, there may be flexibility in scheduling, but core collaboration hours will likely align with relevant time zones (e.g., CET).

📝 Enhancement Note: The salary range is provided in Euros per month, which is a common practice in Europe. Based on the range and the "Mid-Level" experience suggested by AI, this is competitive for a remote UX Researcher in Spain, considering cost of living and industry standards. The benefits package is comprehensive and tailored to remote employees, emphasizing well-being, professional development, and home office support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS, Fundraising Platform) Company Size: 160+ employees (as of the description) Founded: Fundraise Up is a growing company, implied by its global reach and trusted by leading nonprofits. (Specific founding date not provided, but company description suggests significant traction and growth).

Team Structure:

• The Product Research Team is part of a larger Product organization of 160+ professionals.
• The team operates with a "focused team" mentality despite its scale.
• Members are primarily based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus, indicating a highly distributed and international team.
• Emphasis on "every task matters and every voice is heard," suggesting an inclusive and collaborative environment.

Methodology:

• Values thoughtful collaboration, strong engineering practices, and a product mindset.
• Operates with a "flat structure: no politics, just great work with great people."
• Focuses on innovation that directly impacts results for nonprofits and donors.
• Emphasizes a transparent company culture, sharing growth metrics, revenue sources, and future plans.
• Prioritizes a long-term focus, offering equity options and valuing sustained, meaningful contributions.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: The company culture description highlights a strong emphasis on collaboration, transparency, and impact, which are crucial for operational roles that require cross-functional alignment and data-driven decision-making. The distributed nature of the team necessitates strong communication and operational processes.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Researcher, with significant autonomy and responsibility. The role requires end-to-end ownership, implying a capacity for strategic thinking and independent execution, which are foundational for career progression into senior research, research leadership, or even product management roles.

Reporting Structure:

• The UX Researcher will join the Product Research Team.
• While the direct manager isn't specified, the role implies reporting within the product organization, likely to a Head of Product Research or a similar leadership position.
• Close collaboration with product managers, designers, engineers, and other cross-functional stakeholders is expected.

Operations Impact:

• This role directly impacts how the Fundraise Up platform is perceived and utilized by its core users (donors and nonprofits).
• By ensuring user needs are met and experiences are optimized, the UX Researcher contributes to higher conversion rates, increased user satisfaction, and ultimately, greater fundraising success for nonprofits.
• The research findings will inform product strategy, feature prioritization, and resource allocation, thereby influencing the operational efficiency and market competitiveness of Fundraise Up.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific research methodologies, qualitative and quantitative analysis, or emerging research techniques (e.g., AI-assisted research).
• Leadership Development: Potential to mentor junior researchers, lead larger research initiatives, or contribute to establishing best practices within the product organization.
• Cross-functional Mobility: Opportunity to move into related roles such as Product Management, Product Operations, or User Experience Design, leveraging a deep understanding of user needs and product development cycles.
• Industry Exposure: Gain extensive experience in the fast-growing nonprofit technology sector, understanding the unique challenges and opportunities within fundraising.
• Professional Development: Access to relevant professional education, NN/g certifications, and potentially academic pursuits (graduate/PhD track) are encouraged.

📝 Enhancement Note: The growth opportunities highlight how a UX research role can serve as a strong foundation for various operational and product-focused careers, emphasizing the strategic and analytical skills developed.

🌐 Work Environment

Office Type: Fully Remote. This means there is no central physical office for this specific role, offering maximum flexibility.

Office Location(s):

• The role is designated as "Spain - Remote," indicating that candidates must be based in Spain.
• The company operates globally, with a significant portion of its team distributed across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

Workspace Context:

• Collaborative Environment: Despite being remote, the company fosters a "focused team" and "thoughtful collaboration" culture. This implies reliance on digital collaboration tools and structured communication to maintain team cohesion and project momentum.
• Operations Tools & Technology: Access to a suite of digital tools for research (e.g., survey platforms, usability testing software, video conferencing), analytics (PostHog, Tableau), project management, and communication (likely Slack, Notion, etc.).
• Team Interaction: Regular interaction with product managers, designers, engineers, customer success, sales, and marketing teams, primarily through virtual channels. Opportunities for co-working space access are also provided, offering an alternative to home-based work.

Work Schedule:

• Standard full-time hours are expected (approx. 40 hours/week).
• Given the distributed international team, flexibility in scheduling is likely, but candidates should be prepared to align with core collaboration hours relevant to their team and stakeholders, potentially spanning across European time zones.

📝 Enhancement Note: The fully remote nature of the role requires strong self-discipline, excellent digital communication skills, and proactive engagement to maintain the collaborative spirit of the team, which is a key operational requirement for distributed workforces.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with an HR representative or recruiter to assess basic qualifications, language proficiency, and cultural fit.
• Hiring Manager Interview: A more in-depth discussion with the hiring manager (e.g., Head of Product Research) to evaluate research methodology expertise, experience with B2C/B2B contexts, and problem-solving skills. This may include discussing past projects and research approaches.
• Practical Exercise/Case Study: Candidates may be asked to complete a take-home assignment or a live exercise simulating a research problem. This could involve analyzing a dataset, outlining a research plan for a given scenario, or critiquing an existing design.
• Team/Cross-functional Interviews: Meetings with potential colleagues (e.g., Product Managers, Designers, Analysts) to assess collaboration style, communication skills, and ability to integrate research insights into the product development workflow.
• Final Interview: Potentially with a senior leader to discuss career aspirations, alignment with company values, and overall fit.

Portfolio Review Tips:

• Showcase End-to-End Ownership: Clearly demonstrate your role and contributions in each project, from defining the problem to delivering actionable recommendations.
• Methodological Clarity: For each project, explain why you chose a particular research method and how it addressed the specific research question or business objective.
• Impact-Oriented Results: Quantify the impact of your research whenever possible (e.g., "led to a 15% increase in conversion rate," "identified critical usability issues that were resolved, improving user satisfaction scores").
• B2C vs. B2B Nuances: Highlight projects that showcase your ability to navigate the distinct needs and contexts of both donor (B2C) and nonprofit (B2B) users.
• Data Integration: Include examples of how you've integrated quantitative data (analytics) with qualitative insights to form a comprehensive understanding.
• Clear Communication: Present your findings and recommendations in a structured, concise, and compelling manner, as if presenting to stakeholders. Use visuals, quotes, and video clips effectively.
• AI Tool Usage: If applicable, mention how you've leveraged AI tools to streamline research operations or synthesis, while emphasizing your critical judgment.

Challenge Preparation:

• Research Plan Design: Be prepared to outline a research plan for a hypothetical product or feature, considering objectives, target users, methodologies, timeline, and deliverables.
• Methodology Justification: Practice explaining the trade-offs between different research methods and justifying your choices based on research goals and constraints.
• Data Interpretation: Familiarize yourself with common UX metrics and be ready to interpret hypothetical dashboard data or user feedback to form hypotheses.
• Cross-functional Collaboration Scenarios: Think about how you would collaborate with Product Managers, Designers, and Engineers to gather requirements, share findings, and drive action.
• Ethical Considerations: Be ready to discuss your approach to ethical research practices, especially when dealing with sensitive user data or vulnerable populations.

📝 Enhancement Note: The interview process and portfolio review emphasize operational skills: project management, clear communication of complex information, data-driven decision-making, and cross-functional influence, all critical for operational roles.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Proficiency with various UX research tools is expected. This includes:
  • Usability Testing Software: Tools like UserTesting.com, Lookback, Maze, or similar platforms for conducting remote or moderated usability tests.
  • Survey Tools: Experience with platforms like SurveyMonkey, Typeform, Google Forms, or Qualtrics for designing and distributing surveys.
  • Interview/Session Recording Tools: Familiarity with platforms that facilitate remote interviews and record sessions (e.g., Zoom, Google Meet, specialized UX research tools).
• AI Tools for Operations: Experience using AI tools to accelerate research operations and synthesis (e.g., for generating research briefs, note summarization, theme identification, survey drafting).

Analytics & Reporting:

• Product Analytics: Experience with tools like PostHog (a strong plus) or similar platforms (e.g., Mixpanel, Amplitude) for monitoring user behavior, identifying drop-offs, and forming hypotheses.
• Data Visualization/BI Tools: Familiarity with Tableau (a strong plus) or similar tools (e.g., Power BI, Looker) for reading dashboards and understanding key performance indicators.
• Spreadsheet Software: Proficiency in Excel or Google Sheets for data analysis and reporting.

CRM & Automation:

• Insights Repository: Familiarity with tools like Productboard (a strong plus) or other systems for organizing, synthesizing, and sharing research insights across the organization.
• Collaboration & Documentation: Proficiency with tools like Notion, Confluence, or similar platforms for documenting research plans, findings, and processes.
• Communication Tools: Effective use of Slack, Microsoft Teams, or similar platforms for daily team communication and collaboration.

📝 Enhancement Note: The emphasis on specific tools like PostHog and Tableau, along with AI tools for operational efficiency, aligns this role with the technical proficiency expected in modern operations functions. The ability to leverage these tools for data analysis and insight generation is key.

👥 Team Culture & Values

Operations Values:

• User-Centricity with Empathy: A profound dedication to understanding and advocating for users (donors and nonprofits), approaching them with respect, sensitivity, and high ethical standards. This translates to ensuring product decisions are grounded in genuine user needs.
• Data-Driven Decision Making: A commitment to using both qualitative research findings and quantitative analytics to inform hypotheses, validate assumptions, and drive product development. This ensures that actions are based on evidence rather than opinion.
• Collaboration and Transparency: A belief in working closely with cross-functional teams (Sales, CS, Marketing, Engineering, Design) to gather diverse perspectives, share knowledge, and ensure research insights are integrated effectively. Transparency in sharing company performance and future plans fosters trust and alignment.
• Ownership and Accountability: A culture where individuals take full responsibility for their initiatives from start to finish, driving tasks to completion and ensuring actionable outcomes. This fosters efficiency and reliability.
• Continuous Learning and Innovation: A drive to stay current with the latest research methodologies, tools (including AI), and market trends, and to share this knowledge proactively with the team to foster innovation and avoid blind spots.

Collaboration Style:

• Proactive Cross-Functional Engagement: Actively seeks input from Sales, Customer Success, Support, Marketing, and Analytics to inform research questions and ensure holistic understanding.
• Action-Oriented Synthesis: Focuses on producing outputs that are immediately usable and drive concrete actions and decisions, rather than just reporting findings.
• Knowledge Sharing: Regularly disseminates insights from internal learnings, market movements, and external UX/product trends through mechanisms like a "research radar."
• Flat Structure Mentality: Operates with minimal bureaucracy, encouraging direct communication and collaborative problem-solving among team members and across departments.

📝 Enhancement Note: The values and collaboration style highlight the operational necessity for clear communication, data integrity, and cross-functional alignment, which are hallmarks of effective operations teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing B2C and B2B Needs: Effectively researching and understanding the distinct needs, motivations, and technical aptitudes of both individual donors (B2C) and nonprofit organizations (B2B) within the same product ecosystem.
• Driving Action from Insights: Ensuring that research findings are not just presented but actively influence product roadmaps, design decisions, and business strategies, overcoming potential resistance or competing priorities.
• Independent Operations Management: Managing all aspects of research logistics (recruitment, scheduling, tool setup) autonomously, requiring strong organizational and self-management skills.
• Keeping Pace with Innovation: Staying ahead of evolving research methodologies, integrating new AI tools effectively while maintaining methodological rigor, and synthesizing a broad range of external information for the "research radar."
• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully distributed environment, ensuring all voices are heard and collaboration remains thoughtful.

Learning & Development Opportunities:

• Specialized Research Craft: Deepen expertise in advanced qualitative and quantitative research techniques, experimental design, and statistical analysis.
• Product Strategy Influence: Develop skills in translating research insights into strategic product recommendations and contributing to long-term product vision.
• Mentorship and Leadership: Opportunity to mentor junior researchers, lead research initiatives, and potentially contribute to building the research function within Fundraise Up.
• Industry Expertise: Gain in-depth knowledge of the nonprofit technology sector and the dynamics of global fundraising.
• Professional Education & Certifications: Access to relevant professional development, including NN/g certifications and potentially academic pursuits, to continuously enhance skills and credibility.

📝 Enhancement Note: The challenges and growth opportunities are framed around operational execution, strategic influence, and continuous improvement, which are core themes in operational roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to choose between multiple research methodologies for a single project. How did you decide, and what were the trade-offs?" (Focus on strategic method selection, understanding of constraints, and justification).
• "How do you ensure your research findings lead to actionable product decisions, especially when faced with conflicting opinions or priorities from stakeholders?" (Preparation: Use STAR method, emphasizing influence, communication, and data-backed advocacy).
• "Walk us through a complex research project you owned end-to-end. What was the business problem, your approach, key findings, and the impact on the product or business?" (Preparation: Structure your narrative clearly, highlighting ownership, methodology, and quantifiable results).
• "How do you balance the needs of B2C users (donors) with B2B users (nonprofits) when conducting research for a single platform?" (Preparation: Discuss how you segment research, tailor methods, and synthesize findings for different audiences).
• "Imagine you notice a significant drop-off in donor conversions on our checkout page. How would you approach investigating this using research methods and analytics?" (Preparation: Outline a plan involving analytics review, hypothesis generation, and specific research methods like usability testing or funnel analysis).

Company & Culture Questions:

• "What interests you about Fundraise Up and our mission to help nonprofits?" (Preparation: Research Fundraise Up's mission, values, and recent news. Connect your own values to theirs).
• "How do you approach collaboration with Product Managers, Designers, and Engineers?" (Preparation: Emphasize proactive communication, shared understanding of goals, and integrating research into their workflows).
• "How do you stay updated on the latest UX research trends and tools, including AI applications?" (Preparation: Mention specific sources, communities, or methods you use for continuous learning, and how you evaluate new tools).
• "Describe your experience using AI tools in your research process." (Preparation: Be ready to discuss specific tools and how they helped with operational efficiency, synthesis, or analysis, while also noting any limitations or your role in overseeing them).

Portfolio Presentation Strategy:

• Prioritize Impact: Select 2-3 of your strongest projects that best demonstrate end-to-end ownership, methodological rigor, and significant impact.
• Structure for Clarity: For each project, use a consistent structure: Problem/Opportunity -> Research Questions -> Methodology & Execution -> Key Findings -> Recommendations -> Impact/Outcome.
• Show, Don't Just Tell: Use visuals, quotes, video clips, and data points to illustrate your findings and recommendations.
• Quantify Results: Wherever possible, use metrics to show the tangible impact of your research (e.g., improved conversion rates, reduced task completion times, increased user satisfaction scores).
• Highlight Collaboration: Briefly explain how you worked with cross-functional teams and how your insights were integrated into the product development process.
• Be Ready for Deep Dives: Anticipate questions about your specific role, the rationale behind your methodological choices, and how you handled challenges.

📝 Enhancement Note: The interview preparation focuses on demonstrating operational competence: strategic thinking, problem-solving, cross-functional collaboration, data-driven analysis, and clear communication of impact, all crucial for operational success.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the Fundraise Up careers page.
• Tailor your Resume: Ensure your resume highlights your experience in end-to-end UX research, your proficiency with various methodologies, and your ability to work with both B2C and B2B products. Use keywords from the job description, such as "UX Research," "Product Discovery," "Methodology," "B2C," "B2B," and "Analytics."
• Curate Your Portfolio: Select 2-3 of your most impactful research projects to showcase. Ensure each project clearly demonstrates your ownership, methodological approach, key findings, and the tangible impact of your work. Quantify results where possible and be prepared to articulate your process clearly.
• Prepare for Case Studies: Practice outlining research plans for hypothetical scenarios, justifying methodological choices, and interpreting data. Be ready to discuss how you would collaborate with product and engineering teams.
• Research Fundraise Up: Understand the company's mission, its product, its target audience (nonprofits and donors), and its values. Be prepared to articulate why you are a good fit for their culture and their specific challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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