UX Researcher

📍 Job Overview

Job Title: UX Researcher
Company: Fundraise Up
Location: Poland - Remote
Job Type: Full-Time
Category: Product Research & Design Operations
Date Posted: February 11, 2026
Experience Level: Mid-Level (2-5 years)
Remote Status: Fully Remote

🚀 Role Summary

• Drive product strategy and decision-making through end-to-end UX research initiatives, encompassing product discovery and user validation.
• Collaborate extensively with Sales, Customer Success, Support, Marketing, and Analytics teams to gather hypotheses and translate them into actionable research questions.
• Apply a diverse range of research methodologies to address uncertainties in both B2C (donor-facing) and B2B (nonprofit-facing) contexts.
• Leverage product analytics and AI tools to enhance research efficiency, synthesis, and the speed of insights delivery, while maintaining methodological rigor.

📝 Enhancement Note: This role is positioned within Product Research and Design Operations, emphasizing the critical link between user insights and operational efficiency in product development. The emphasis on end-to-end research, cross-functional collaboration, and tool utilization highlights a need for a proactive and self-sufficient researcher who can integrate seamlessly into a distributed team.

📈 Primary Responsibilities

• Own and execute research initiatives from quarterly plan intake through to action, including planning, methodology selection, execution, analysis, synthesis, and presentation of findings.
• Select and apply appropriate research methods (e.g., interviews, usability tests, concept tests, surveys, desk research, competitive scans) based on uncertainty levels, business objectives, and timelines.
• Independently manage research logistics, including tool access, participant recruitment, scheduling, session setup, note-taking, and documentation.
• Proactively gather insights and context from Sales, Customer Success, Support, Marketing, and Analytics teams to inform research questions and product strategy.
• Monitor product analytics dashboards and reports, collaborating with analysts to identify anomalies, hypothesize causes, and prioritize research validation.
• Produce actionable outputs that include key findings, decisions, trade-offs, risks, and clear, evidence-based recommendations (supported by quotes, clips, and metrics).
• Maintain an up-to-date understanding of existing research, past studies, and competitor insights to inform new research efforts and avoid redundancy.
• Champion user needs and constraints within product decision-making processes, ensuring user-centricity beyond subjective opinions.
• Develop and maintain a "research radar" to track internal learnings, market shifts, competitor activities, and high-signal UX/product trends, sharing regular updates with the team.

📝 Enhancement Note: The responsibilities highlight a high degree of autonomy and ownership. The role requires not just execution but also strategic thinking in selecting methods, synthesizing cross-functional inputs, and proactively contributing to the team's knowledge base. The emphasis on "pushing actions" indicates a need for researchers who can drive impact and influence product direction.

🎓 Skills & Qualifications

Education:

• While not explicitly stated, an academic or scientific research background (Graduate/PhD track) is considered a strong plus, suggesting a preference for candidates with a strong theoretical foundation in research methodologies.

Experience:

• Proven experience in running UX research initiatives end-to-end with a high degree of ownership and autonomy.
• Demonstrated experience working across both B2C and B2B product environments and understanding distinct audience needs.

Required Skills:

• Methodological Expertise: Strong command of diverse UX research methodologies (interviews, usability testing, surveys, concept testing, etc.) and the ability to select the most appropriate method for given business goals, timelines, and levels of uncertainty.
• Analytical Acumen: Ability to interpret product analytics (e.g., read dashboards, spot anomalies, understand drop-offs), form hypotheses, and validate them through research. Familiarity with PostHog/Tableau or similar is beneficial.
• Cross-Functional Collaboration: Proven ability to proactively collect input from Sales, Customer Success, Support, Marketing, and Analytics, and translate this into testable research questions.
• Communication & Synthesis: Exceptional ability to synthesize complex research findings into clear, concise, and actionable recommendations for diverse stakeholders. Fluent English for moderation and presentation is mandatory.
• Research Operations: Proficiency in managing research logistics independently, including participant recruitment, scheduling, tool setup, and documentation.
• Ethical Practice & Empathy: High commitment to ethical research practices and exceptional empathy for users, particularly in sensitive contexts like nonprofit and donor interactions.
• AI Tool Proficiency: Experience utilizing AI tools to accelerate research operations and synthesis (e.g., for guides, notes, tagging, survey drafts, summaries) while maintaining human judgment.
• Market & Competitive Analysis: Understanding of core marketing terms and the ability to conduct competitive scans and market research.

Preferred Skills:

• NN/g certifications.
• Academic/scientific research background (Graduate/PhD track).
• Experience with analytics tools such as PostHog or Tableau.
• Experience with insights repository tools like Productboard.
• Experience in mentoring or teaching research craft (e.g., workshops, onboarding).

📝 Enhancement Note: The requirements emphasize a "full-stack" researcher capable of handling the entire research lifecycle independently. The fusion of methodological rigor with operational efficiency, data analysis, and cross-functional collaboration is key. The mention of AI tools indicates a forward-thinking approach to research operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies demonstrating your ability to take research initiatives from initial brief and methodology design through to analysis, synthesis, and actionable recommendations.
• Methodological Diversity: Highlight your proficiency in applying a variety of research methods (qualitative and quantitative) and explain your rationale for choosing specific approaches for different research questions and business contexts.
• Impact & Actionability: Clearly articulate the impact of your research on product decisions, user experience improvements, or business outcomes. Quantify results where possible (e.g., conversion rate improvements, reduction in drop-offs).
• B2B & B2C Examples: Include examples of research conducted for both B2C (donor-facing) and B2B (nonprofit/organization-facing) products to demonstrate versatility.
• Collaboration Evidence: Showcase how you have collaborated with cross-functional teams (Sales, CS, Marketing, Analytics) to gather insights and drive research initiatives.

Process Documentation:

• Examples of how you have structured research plans, detailed methodologies, and synthesized findings into clear, usable reports or presentations.
• Demonstrate your approach to managing research logistics, including participant recruitment, scheduling, and tool setup.
• Showcase your ability to integrate product analytics with qualitative research findings to form comprehensive insights.

📝 Enhancement Note: For this role, the portfolio should not just present past work but also demonstrate a systematic, end-to-end process. Candidates should be prepared to articulate their decision-making framework for selecting methodologies and how their research directly influenced product strategy and outcomes. The ability to showcase work across both B2B and B2C contexts is crucial.

💵 Compensation & Benefits

Salary Range:

• Monthly: €3,500 - €4,400 (Gross)
• Annual Estimate: €42,000 - €52,800 (Gross)

Benefits:

• Stock Options: Opportunity to participate in the company's equity program.
• Time Off: 31 days of annual leave.
• Health & Wellness:
  • 100% paid telemedicine plan.
  • Assistance with home office setup (chair, desk, monitor, etc.).
  • Gym or swimming pool access.
  • Co-working space access.
• Professional Development:
  • English learning courses.
  • Relevant professional education and training opportunities.
• Work Arrangement: Fully remote working within Poland.

Working Hours:

• Standard 40-hour work week is implied. Flexibility is expected as part of a distributed global team, potentially requiring some overlap with other time zones for collaboration.

📝 Enhancement Note: The salary range provided is gross and for the Polish market, which is typical for remote roles based in Poland. This range aligns with mid-level UX Researcher positions in European tech companies, considering the cost of living and market rates. The benefits package is comprehensive, emphasizing professional growth, well-being, and a supportive remote work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS for Nonprofits) Company Size: 160+ product professionals (as part of a larger, distributed team). The overall company size suggests a scale-up environment where processes are maturing but still agile. Founded: Fundraise Up was founded with a mission to empower nonprofits through innovative technology, focusing on making donations accessible and efficient. This mission underpins a culture that values impact and social good.

Team Structure:

• The Product Research Team is part of a larger Product organization of 160+ professionals, operating in a distributed model across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.
• This structure implies a high degree of autonomy for individual team members and a reliance on asynchronous communication and robust documentation.
• Collaboration is described as "thoughtful," emphasizing a product mindset and valuing diverse contributions within a flat organizational structure.

Methodology:

• Fundraise Up emphasizes a "product mindset" and "strong engineering practices."
• The company operates with a clear product vision and focuses on innovation that directly impacts results, such as faster load times and higher conversion rates.
• A commitment to an "accessibility-first design" is a core tenet, indicating a user-centric approach that goes beyond standard usability.
• Transparency is a key cultural value, with open sharing of company growth, revenue sources, and future plans.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: The company culture is characterized by a mission-driven approach, a global and distributed team structure, and a focus on high-quality product development. The emphasis on a "flat structure" and "no politics" suggests an environment where individual contributions are recognized and where collaboration is built on mutual respect and shared goals. The specific mention of operating across enterprise segments and serving global NGOs indicates a focus on robust, scalable solutions for demanding clients.

📈 Career & Growth Analysis

Operations Career Level:

• This role is classified as Mid-Level (2-5 years of experience implied by the "strong plus" for graduate degrees and the overall scope of responsibilities). It requires significant autonomy and the ability to manage complex research projects independently.

Reporting Structure:

• The UX Researcher will join the Product Research Team. While direct reporting lines are not specified, the emphasis on collaboration with Sales, Customer Success, Marketing, and Analytics suggests frequent interaction with various departments. The role likely reports to a Head of Product Research or a Senior Product Manager overseeing research functions.

Operations Impact:

• The UX Researcher plays a critical role in bridging the gap between user needs (donors and nonprofits) and product development. By providing data-driven insights, they directly influence product strategy, feature prioritization, and user experience design, ultimately contributing to higher conversion rates, increased donor engagement, and greater impact for the nonprofits served by Fundraise Up. Their work ensures the product remains competitive, user-friendly, and aligned with market demands.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific research methodologies, product discovery techniques, or particular user segments (B2C vs. B2B).
• Mentorship: Potential to mentor junior researchers or contribute to onboarding new team members, as indicated by the "Strong plus" for mentoring/teaching.
• Leadership: As the company and product evolve, opportunities may arise to lead larger research initiatives, manage research projects with broader scope, or contribute to shaping the research practice within Fundraise Up.
• Cross-Functional Expertise: Develop a strong understanding of different business functions (Sales, CS, Marketing) through close collaboration, potentially opening doors to product management or strategy roles.
• Professional Education: Access to relevant professional education and training, including NN/g certifications and academic/scientific research development, supports career advancement.

📝 Enhancement Note: The growth trajectory for a UX Researcher at Fundraise Up appears to be focused on deepening research expertise, contributing to team growth through mentorship, and potentially moving into more strategic or leadership roles within the product organization. The company's emphasis on professional development and its mission-driven nature offer a compelling environment for career advancement.

🌐 Work Environment

Office Type:

• Fully Remote (Poland). The company offers access to co-working spaces, providing an option for those who prefer a dedicated work environment outside their home.

Office Location(s):

• Remote within Poland. The company supports remote work arrangements across various European countries, with a specific focus on Poland for this role.

Workspace Context:

• Collaborative Environment: Despite being remote, the culture emphasizes "thoughtful collaboration." This is facilitated through regular communication channels, shared documentation, and potentially virtual team-building activities.
• Tools & Technology: Access to necessary tools for research, analytics (PostHog/Tableau), insights repositories (Productboard), and AI-powered research assistants. The company also provides assistance with home office setup to ensure a comfortable and productive workspace.
• Team Interaction: Opportunities for interaction with a diverse, distributed team of product professionals, fostering a global perspective and cross-cultural learning.

Work Schedule:

• A standard 40-hour work week is implied. As a distributed global team, there may be a need for occasional flexibility to accommodate meetings and collaborations across different time zones, particularly with teams in Europe and other regions.

📝 Enhancement Note: The work environment is designed to support remote professionals with resources for home office setup and access to co-working spaces. The emphasis on remote collaboration and asynchronous communication is key to success in this role, requiring strong self-management and communication skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio, focusing on relevant UX research experience, methodological skills, and demonstrable impact.
• Hiring Manager Interview: A discussion to assess your experience, understanding of research methodologies, ability to work autonomously, and cultural fit with Fundraise Up's values.
• Practical Exercise/Case Study: You may be asked to complete a take-home assignment or present a case study from your portfolio that demonstrates your approach to a specific research problem, including methodology, analysis, and recommendations. This will likely focus on your ability to handle end-to-end research and communicate findings effectively.
• Team/Stakeholder Interviews: Interviews with other members of the product team, potentially including product managers, designers, engineers, and representatives from Sales or Customer Success. This assesses your collaboration skills, ability to integrate insights from various sources, and how you represent user needs.
• Final Interview: Potentially with a senior leader, focusing on strategic thinking, long-term vision, and alignment with the company's mission and values.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio around case studies that clearly outline the problem, your approach (methodology), your actions (research execution), the results (findings and analysis), and the impact (recommendations and outcomes).
• Quantify Where Possible: Use metrics to demonstrate the impact of your research, such as improvements in conversion rates, task success rates, or user satisfaction scores.
• Showcase Methodological Range: Include examples that highlight your ability to select and apply appropriate methods for different research questions and business objectives.
• Demonstrate B2B & B2C Experience: Clearly label and explain projects conducted for both donor-facing (B2C) and nonprofit-facing (B2B) products.
• Highlight Collaboration: Provide examples of how you worked with cross-functional teams and integrated their input into your research.
• Conciseness and Clarity: Ensure your portfolio is easy to navigate and that key information is readily accessible. Use visuals (screenshots, anonymized data, charts) where appropriate.

Challenge Preparation:

• Problem Framing: Be prepared to discuss how you would approach a given research problem. Focus on identifying the core uncertainty, defining research objectives, and selecting appropriate methodologies.
• Methodology Justification: Be ready to explain why you chose a particular research method, considering trade-offs