UX Research Operations Specialist

📍 Job Overview

Job Title: UX Research Operations Specialist

Company: Deploja AB

Location: Solna, Sweden

Job Type: Full-time

Category: Operations (UX Research Operations)

Date Posted: January 19, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• This role is integral to Deploja AB's consulting division, focusing on the operationalization of User Experience (UX) research practices.

• The specialist will be instrumental in streamlining and optimizing how UX research data is collected, documented, and shared across larger organizational structures.

• A key aspect involves leveraging and implementing modern AI tools to enhance the entire UX research lifecycle, from planning to insight dissemination.

• The position demands excellent Swedish communication and collaboration skills, essential for client-facing consulting engagements and internal team synergy.

📝 Enhancement Note: While the title is "UX Research Operations Specialist," the core responsibilities and required experience align with a mid-to-senior level professional who can independently manage and improve research operations processes, rather than an entry-level support role. The emphasis on implementing processes in "larger organizations" suggests a need for strategic thinking and change management capabilities.

📈 Primary Responsibilities

• Lead ResearchOps Strategy: Develop, implement, and refine Research Operations (ResearchOps) frameworks and best practices to support UX research initiatives across various client projects.

• Data Management & Synthesis: Oversee the systematic collection, organization, documentation, and secure storage of UX research data, ensuring accessibility and integrity for stakeholders.

• Process Optimization: Design and implement efficient workflows for research planning, participant recruitment, data analysis, and insight sharing, aiming to reduce redundancy and improve turnaround times.

• Tool & Technology Integration: Evaluate, select, and manage the adoption of appropriate UX research tools, including AI-powered solutions, to enhance research efficiency, data analysis, and insight generation.

• Cross-Functional Collaboration: Act as a central point of contact for UX research operations, collaborating closely with UX researchers, designers, product managers, and other stakeholders to ensure seamless integration of research into product development cycles.

• Knowledge Management & Sharing: Establish and maintain a centralized repository for research findings, methodologies, and best practices, fostering a culture of knowledge sharing and continuous learning within client organizations.

• Consulting Engagement: Work as a consultant, managing research operations aspects of client projects, adapting strategies to diverse organizational needs, and delivering actionable recommendations.

📝 Enhancement Note: The responsibilities are extrapolated based on the "UX Research Operations Specialist" title and the explicit mention of "implementing and driving research processes in larger organizations." This suggests a need for strategic process design, change management, and a broad understanding of the UX research lifecycle, beyond just data handling.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Information Science, Computer Science, or a related field.

Experience:

• Minimum of 5 years of progressive experience in UX research, with a significant focus on Research Operations (ResearchOps) or a closely related operational role within a research function.

Required Skills:

• UX Research Expertise: Deep understanding of various qualitative and quantitative UX research methodologies (e.g., user interviews, usability testing, surveys, diary studies) and their complementary strengths.

• ResearchOps Proficiency: Demonstrated experience in establishing and optimizing Research Operations, including participant recruitment, consent management, data storage, tooling, and ethical considerations.

• Data Management & Documentation: Strong skills in collecting, organizing, synthesizing, and documenting research data and insights in a clear, concise, and actionable manner.

• Process Design & Implementation: Ability to design, document, and implement efficient research workflows and processes that drive productivity and scalability.

• AI Tool Proficiency: Familiarity and practical experience with relevant AI tools that support the entire research process, from ideation and data analysis to insight generation.

• Collaboration & Communication: Exceptional interpersonal, collaboration, and communication skills, with the ability to effectively engage with diverse teams and stakeholders. Fluency in Swedish is mandatory.

Preferred Skills:

• Experience with user research platforms and tools (e.g., UserTesting.com, Lookback, Maze, Dovetail).

• Knowledge of data analysis and visualization tools (e.g., Tableau, Power BI, Excel).

• Experience in change management and driving adoption of new processes and tools.

• Familiarity with agile development methodologies.

• Project management skills.

📝 Enhancement Note: The "fleeårig erfarenhet" (several years of experience) and "införa och driva researchprocesser i större organisationer" (implement and drive research processes in larger organizations) directly inform the experience level and the depth of process management skills required, positioning this as a mid-to-senior role. The "Vana vid relevanta AI-verktyg" (Familiarity with relevant AI tools) is elevated to a required skill due to its explicit mention.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Research Process Case Studies: Showcase examples of UX research processes you have designed, implemented, or significantly improved, detailing the problem, your solution, and the impact.

• Data Management & Synthesis Examples: Provide evidence of how you've organized, documented, and synthesized research data to generate actionable insights. This could include sample reports or dashboards.

• Tooling & Workflow Demonstrations: Highlight your experience with research tools and how you've integrated them into efficient workflows. Demonstrations or detailed descriptions of your tool stack are valuable.

• Impact & ROI Documentation: Where possible, quantify the impact of your ResearchOps initiatives, such as improvements in research efficiency, scalability, or the quality of insights delivered to decision-makers.

Process Documentation:

• Workflow Design & Optimization: Ability to create clear, comprehensive documentation for research workflows, including process maps, standard operating procedures (SOPs), and best practice guides.

• Tool Implementation & Training Materials: Develop documentation and training materials for the adoption and effective use of research tools and platforms.

• Measurement & Performance Analysis: Document metrics and KPIs used to track the effectiveness and efficiency of research operations, along with analysis of performance trends.

📝 Enhancement Note: For a specialist role focused on ResearchOps and process implementation, a portfolio demonstrating practical experience in designing, documenting, and improving research processes is critical. The emphasis is on tangible examples of how operations have been managed and enhanced.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Consulting-Based Income: Your monthly salary is directly influenced by your client's hourly billing rate, offering potential for high earnings.

• Guaranteed Base Salary: A foundational monthly salary is provided even during periods without client assignments, ensuring financial stability.

• Company Car: A company car is offered, with an encouragement to choose an electric vehicle for sustainability.

• Pension Plan: A comprehensive company pension plan is provided.

• Vacation: Generous vacation policy, with the option to negotiate for more than the standard 30 days, potentially up to 60 days.

• Health & Insurance: Private healthcare insurance, accident insurance, and life insurance for enhanced personal security.

• Professional Development Budget: You have the autonomy to set your own budget for professional development, including courses and training.

• Work-Life Balance: Deploja AB emphasizes quality of life, offering flexibility to potentially work less while maintaining or increasing earnings.

• Salary Exchange Options: Opportunities for salary exchange (löneväxling) are available.

Working Hours:

• Standard full-time hours are expected, typically around 40 hours per week. However, Deploja AB promotes flexibility and work-life balance, allowing for adjustments based on individual needs and client project requirements, potentially enabling fewer working hours without compromising income.

📝 Enhancement Note: Salary is estimated based on Swedish market data for similar roles and experience levels in the Stockholm region. The company's unique hybrid salary model (hourly rate-based + guaranteed base) is highlighted, indicating that the actual take-home pay can be dynamic. Benefits are directly extracted from the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting & Staffing, with a focus on specialized roles such as UX Research.

Company Size: Deploja AB operates as a consulting firm, typically managing a portfolio of consultants who engage with various clients. The exact number of internal employees is not specified, but the model suggests a lean internal structure supporting a larger external workforce.

Founded: Information on the founding date is not provided, but the company's career site suggests an established presence in the consulting market.

Team Structure:

• Consultant Pool: You will be part of a network of skilled consultants working on diverse client projects.

• Internal Support: Deploja AB likely has an internal team responsible for business development, HR, finance, and consultant management.

• Client-Based Teams: Day-to-day collaboration will primarily occur within client project teams, which can vary significantly in size and composition.

• Reporting: Consultants typically report to Deploja AB's management for employment-related matters and to client project leads for work execution.

Methodology:

• Client-Centric Approach: Deploja AB focuses on providing value to its clients through specialized consultant expertise.

• Agile & Flexible Operations: The consulting model implies an agile approach to resource allocation and project management, adapting quickly to client needs.

• Emphasis on Individual Growth: The company culture appears to foster individual development and empowerment, allowing consultants to shape their careers and earnings.

Company Website: https://career.deploja.se

📝 Enhancement Note: Company culture and structure are inferred from the "consulting business" model described. The emphasis on "working for us and working at the client" indicates a typical consulting engagement structure.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-to-senior specialist level. The "UX Research Operations Specialist" title, combined with requirements for several years of experience and the ability to "implement and drive research processes in larger organizations," signifies a professional expected to lead operational improvements and strategic initiatives within UX research.

Reporting Structure:

• You will be employed by Deploja AB, with reporting lines likely to a manager or coordinator within Deploja for employment matters.

Operations Impact:

Growth Opportunities:

• Specialization Deepening: Further develop expertise in niche areas of ResearchOps, AI in research, or specific research methodologies.

• Consulting Career Advancement: Progress to senior consulting roles, potentially leading larger engagements or specializing in strategic consulting for research functions.

• Leadership Potential: Opportunities to mentor junior researchers or operations specialists, or to take on leadership roles within client organizations or Deploja AB.

• Broader Skill Development: Gain exposure to a wide range of industries and company cultures, enhancing adaptability and business acumen.

• Financial Growth: The performance-based salary model offers direct potential for increased earnings through successful client engagements.

📝 Enhancement Note: The growth analysis is based on typical career paths within consulting firms and the specific demands of a ResearchOps specialist role that involves process implementation and client engagement.

🌐 Work Environment

Office Type: This is a consulting role, meaning the primary work environment will be at the client's office. Deploja AB also has a presence, likely an office space, where consultants may onboard, attend internal meetings, or utilize resources when not on client sites.

Office Location(s): The primary client location is specified as Solna, Sweden (Gustav III:s Boulevard 32, 169 73). Deploja AB's operational base may be in the Stockholm region, supporting consultants across various client sites.

Workspace Context:

• Client Site Collaboration: You will be integrated into client project teams, working alongside their employees. This offers exposure to diverse work environments and organizational cultures.

• On-site Engagement: The role is explicitly on-site, requiring physical presence at the client's location.

• Technology & Tools: You will likely utilize both client-provided and potentially personal (if specified and agreed upon) tools and technologies, including the specified AI tools and research platforms.

• Team Interaction: Collaboration will be with client team members and potentially other Deploja AB consultants assigned to the same client.

Work Schedule:

• The standard expectation is full-time employment, typically around 40 hours per week.

• Deploja AB emphasizes life quality and flexibility. While client project demands will influence the schedule, there's an openness to finding arrangements that support work-life balance. This might involve some flexibility in daily hours or the potential for slightly reduced hours if income targets are met.

📝 Enhancement Note: The work environment is described based on the "consulting business" model and the explicit "on-site" work arrangement. The Solna address is the primary client location.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, focusing on your CV and any submitted motivation letter, assessing alignment with the "Skall krav" (must-have requirements).

• Skills Assessment: Likely an interview or series of interviews to assess your UX research and ResearchOps expertise, process management capabilities, and familiarity with AI tools. This may include scenario-based questions.

• Portfolio Presentation: A crucial stage where you will present your portfolio, showcasing specific examples of your work in designing, implementing, and optimizing research operations. Be prepared to discuss your process, challenges, and outcomes.

• Cultural & Fit Interview: An opportunity for both you and Deploja AB to assess cultural fit, collaboration style, and alignment with the company's values and consulting approach.

• Client Introduction (Potential): Depending on the engagement, you may meet key stakeholders at the client organization.

Portfolio Review Tips:

• Structure Your Case Studies: For each project in your portfolio, clearly outline the problem statement, your role and responsibilities, the specific ResearchOps processes you implemented or improved, the tools you used, the challenges you faced, and the measurable outcomes or insights generated.

• Highlight Process Improvement: Focus on how you've made research operations more efficient, scalable, or insightful. Use data and metrics to demonstrate impact.

• Showcase Tool Proficiency: Clearly articulate how you've leveraged tools, especially AI tools, to enhance research operations.

• Tailor to the Role: Emphasize experience relevant to implementing processes in "larger organizations" and your ability to collaborate effectively.

• Prepare for Questions: Anticipate questions about your methodology, decision-making process, and how you handle common ResearchOps challenges like data security, stakeholder buy-in, or tool adoption.

Challenge Preparation:

• Process Design Exercise: You might be presented with a hypothetical research scenario and asked to outline an operational plan or process to support it.

• Problem-Solving Scenarios: Be ready to discuss how you would address specific ResearchOps challenges, such as improving data consistency, streamlining participant recruitment, or implementing a new knowledge-sharing platform.

• AI Tool Application: Prepare to discuss how you would integrate AI tools into existing research workflows to solve specific problems or enhance efficiency.

📝 Enhancement Note: The interview process and portfolio review tips are tailored to a specialist role focusing on operations and process implementation, emphasizing practical demonstration of skills and experience. The mention of "short motivation for the service explaining how you meet the requirements" suggests a need for a well-articulated application.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Experience with tools like UserTesting.com, Lookback, Maze, UserZoom, or similar platforms for conducting and analyzing usability tests, surveys, and interviews.

• Data Analysis & Synthesis Tools: Proficiency in tools such as Dovetail, Condens, NVivo, or even advanced Excel/Google Sheets for organizing, coding, and synthesizing qualitative and quantitative research data.

• Collaboration & Project Management: Tools like Jira, Asana, Trello, Confluence, or Miro for managing research projects, documenting processes, and facilitating team collaboration.

• AI Tools for Research: Familiarity with AI-powered applications that can assist in tasks such as transcription (e.g., Otter.ai), sentiment analysis, data summarization, generative insights, or participant screening.

Analytics & Reporting:

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or Google Data Studio for creating dashboards and reports that communicate research findings effectively to stakeholders.

• Spreadsheet Software: Advanced proficiency in Microsoft Excel or Google Sheets for data manipulation, analysis, and reporting.

CRM & Automation:

• While not a direct CRM role, understanding how UX research integrates with CRM data (e.g., customer feedback loops) or marketing automation platforms might be beneficial for context.

• Workflow Automation Tools: Familiarity with tools that can automate repetitive tasks within the research process (e.g., email outreach for recruitment, scheduling).

📝 Enhancement Note: The tools listed are based on common requirements for UX Research Operations roles, with a specific emphasis on AI tools as mentioned in the job description.

👥 Team Culture & Values

Operations Values:

• Efficiency & Scalability: A core value is to create research operations that are not only effective but also scalable and efficient, allowing for more research to be conducted with available resources.

• Data-Driven Decision Making: Promoting the use of robust, well-organized research data to inform product and business decisions.

• Collaboration & Partnership: Fostering strong working relationships with UX researchers, product teams, and business stakeholders to ensure research is integrated and impactful.

• Continuous Improvement: A commitment to ongoing learning and refinement of processes, tools, and methodologies to stay at the forefront of ResearchOps.

• Quality & Integrity: Maintaining high standards for data collection, analysis, and reporting to ensure the trustworthiness and reliability of research findings.

Collaboration Style:

• Cross-Functional Integration: Actively bridging gaps between research teams and product development, design, and business units.

• Proactive Communication: Engaging stakeholders early and often to understand their needs and communicate progress, insights, and operational updates.

• Knowledge Sharing Culture: Encouraging the open sharing of research findings, best practices, and operational learnings across teams.

• Problem-Solving Orientation: Approaching challenges collaboratively, seeking solutions that benefit both the research process and the overall business objectives.

📝 Enhancement Note: These values and collaboration styles are inferred from the nature of a consulting role focused on operational efficiency and the general ethos of modern tech companies emphasizing collaboration and data.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Diverse Client Environments: Adapting ResearchOps strategies to the unique structures, cultures, and maturity levels of different client organizations.

• Driving Process Adoption: Gaining buy-in and ensuring consistent adoption of new or improved research processes and tools across various teams and departments within client organizations.

• Balancing Efficiency with Rigor: Finding the optimal balance between speeding up research processes and maintaining the quality and depth of research insights.

• Keeping Pace with Technology: Continuously evaluating and integrating new AI tools and technologies into the research operations workflow effectively.

• Managing Data Security & Privacy: Ensuring all research data is handled in compliance with relevant regulations (e.g., GDPR) and client policies.

Learning & Development Opportunities:

• Advanced ResearchOps Certifications: Pursuing specialized certifications in Research Operations or related fields.

• AI in Research Workshops: Attending training sessions focused on leveraging AI for UX research and operations.

• Consulting Skills Enhancement: Developing stronger client management, stakeholder negotiation, and strategic advisory skills.

• Industry Conferences: Participating in UX and ResearchOps conferences to stay abreast of emerging trends and network with peers.

• Mentorship: Engaging with senior consultants or leaders within Deploja AB or client organizations for guidance and career development.

📝 Enhancement Note: Challenges are identified based on the inherent complexities of a consulting role focused on operational implementation within varied client settings. Growth opportunities reflect typical progression paths for such a specialist.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully implemented a new research process in a large organization. What were the key challenges, and how did you overcome them?" (Focus on your process design, stakeholder management, and change management skills.)

• "How would you go about establishing a centralized repository for UX research insights for a client that currently has scattered data?" (Demonstrate your approach to data organization, taxonomy, and knowledge management.)

• "What are your favorite AI tools for UX research operations, and how have you integrated them into your workflow to improve efficiency or insight quality?" (Be ready to discuss specific tools and practical applications.)

• "How do you ensure data privacy and ethical compliance in UX research operations?" (Showcase your understanding of regulatory requirements and ethical considerations.)

Company & Culture Questions:

• "What interests you about Deploja AB's consulting model and your role as an on-site consultant?" (Research Deploja AB's values and tailor your response to show alignment.)

• "How do you approach building relationships and collaborating with diverse client teams?" (Focus on your communication and interpersonal skills, especially in a Swedish context.)

Portfolio Presentation Strategy:

• Narrative Flow: Structure your presentation around 2-3 key projects. For each, tell a story: the problem, your innovative operational solution, the tools and methodologies used, and the tangible impact achieved.

• Quantify Impact: Whenever possible, use numbers and metrics to demonstrate the success of your initiatives (e.g., "reduced data processing time by 30%", "increased insight retrieval speed by 50%").

• Highlight Operational Thinking: Emphasize your strategic approach to designing and optimizing processes, not just executing research tasks.

• Be Ready for Deep Dives: Anticipate detailed questions about your specific contributions, decision-making processes, and how you handled any setbacks.

• Showcase Swedish Communication: If presenting in Swedish, ensure clarity, professionalism, and cultural appropriateness.

📝 Enhancement Note: Interview questions are crafted to probe the core competencies of a ResearchOps Specialist, focusing on process implementation, tool usage (especially AI), and consulting skills. The portfolio presentation strategy is designed to help candidates effectively showcase their operational achievements.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link on the Deploja AB career site.

• Craft a Targeted Motivation Letter: Clearly articulate your understanding of the UX Research Operations Specialist role and specifically address how your experience meets the "Skall krav" (must-have requirements). Highlight your experience in implementing research processes in larger organizations and your familiarity with AI tools.

• Optimize Your CV for Operations: Ensure your resume prominently features your experience in ResearchOps, process design, data management, and tool implementation. Use keywords like "ResearchOps," "UX Research," "process optimization," "data synthesis," and "AI tools." Quantify achievements where possible.

• Prepare Your Portfolio for Presentation: Select 2-3 of your strongest projects that demonstrate your expertise in designing, implementing, and optimizing UX research operations. Be ready to walk through these projects in detail, focusing on process improvements and impact.

• Research Deploja AB and the Consulting Model: Understand the company's approach to consulting, their values, and how they support their consultants. This will help you tailor your motivation and interview responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.