UX Product Management Team Lead

📍 Job Overview

Job Title: UX Product Management Team Lead
Company: SupplyHouse.com
Location: Remote (United States)
Job Type: Full-Time
Category: Product Management / GTM Operations
Date Posted: 2025-10-20T16:14:49
Experience Level: 5-10 Years
Remote Status: Fully Remote (with required travel)

🚀 Role Summary

• Lead and mentor a team of Product Managers, fostering a culture of innovation and collaboration within the product development lifecycle.
• Drive the vision, strategy, and execution for key customer-facing product initiatives within the eCommerce domain, impacting user experience and business growth.
• Champion the adoption of Agile methodologies and best practices across product teams to enhance development efficiency and product quality.
• Define and oversee the implementation of product strategy, aligning it with overarching company goals, market trends, and evolving customer needs.
• Collaborate closely with cross-functional teams, including engineering, QA, and project management, to ensure seamless product delivery and high-quality solutions.

📝 Enhancement Note: While the title is "UX Product Management Team Lead," the responsibilities heavily lean into product strategy, execution oversight, and team leadership, indicating a strong GTM (Go-To-Market) and operational component. The emphasis on "increasing development efficiency" and "quality of solutions" points to a need for process optimization and operational excellence within the product management function.

📈 Primary Responsibilities

• Vision & Strategy Leadership: Establish and articulate a compelling product vision, ensuring it is tightly aligned with SupplyHouse.com's strategic objectives, market opportunities, and deep customer understanding. Adapt product strategies dynamically to shifting business priorities while maintaining long-term focus.
• Market & Customer Insight Integration: Continuously monitor industry trends, competitive landscapes, customer feedback, user behavior analytics, and operational needs to inform and refine product strategy, roadmaps, and feature enhancements.
• Backlog Management & Prioritization: Oversee the strategic phasing of product development projects and the meticulous grooming of product backlogs. Ensure that features and enhancements are prioritized based on business value, customer impact, and alignment with strategic goals to maximize ROI.
• Process Methodology Champion: Drive the improvement and adoption of product management process methodologies, including defining effective meeting cadences, execution frameworks, and best practices for product teams and the broader product management function.
• Documentation Standards: Define and enforce comprehensive documentation standards to enhance development efficiency, improve the quality of product outputs, and create robust reference guides for product functionality and best practices.
• Cross-Functional Execution & Quality Assurance: Ensure efficient project execution by product teams against business objectives. Identify and address bottlenecks in processes, decision-making, or external dependencies. Maintain high product quality, ensuring solutions meet requirements and minimize critical defects.
• Metrics Definition & Performance Tracking: Define key success metrics for major product initiatives and collaborate with the Insights team to meticulously track, analyze, and report on product performance against defined KPIs.
• Team Leadership & Development: Mentor and coach Product Managers, fostering their professional growth, functional expertise, and leadership capabilities. Cultivate an environment that encourages innovation, collaboration, and continuous improvement.
• Stakeholder Communication & Influence: Effectively communicate product insights, strategies, progress, and outcomes to senior leadership and key cross-functional partners. Gather and synthesize stakeholder feedback to shape product direction and secure support.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on process improvement, documentation, and cross-functional collaboration, which are core tenets of GTM and Revenue Operations. The role requires not just product vision but also the operational leadership to ensure that vision is executed efficiently and effectively.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Business, Computer Science, or a related field.

Experience:

• 5+ years of product management experience specifically within eCommerce, retail, or a similar customer-facing technology product environment.
• 1+ year in a dedicated product management leadership or supervisory role, with a proven track record of mentoring, coaching, and driving team engagement and growth.
• Demonstrated success in managing complex, multi-faceted projects and adeptly adapting product strategies in response to evolving business requirements and market dynamics.

Required Skills:

• Product Vision & Strategy: Ability to define and communicate a clear, compelling product vision aligned with business objectives and market opportunities.
• Agile Methodologies Mastery: Deep understanding and practical experience implementing Agile frameworks (Scrum, Kanban) and best practices for iterative product development.
• eCommerce Product Management: Proven experience managing customer-facing UI/technology products within an eCommerce or retail context.
• Team Leadership & Mentorship: Demonstrated ability to lead, mentor, and develop a team of product professionals, fostering a high-performance culture.
• Analytical & Data-Driven Decision Making: Strong skills in leveraging data analytics, behavioral analytics (e.g., Google Analytics, Segment, Amplitude, Mixpanel), and A/B testing to inform product decisions and measure success.
• Cross-Functional Collaboration: Excellent ability to foster strong working relationships and drive collaboration with engineering, QA, marketing, and other stakeholders.
• Process Optimization: Experience in defining, improving, and championing operational processes within product management and development teams.
• Communication & Stakeholder Management: Superior verbal and written communication skills, with a proven ability to influence and inform senior leadership and diverse stakeholder groups.
• Product Management Tools Proficiency: Expertise in utilizing product and project management tools such as Jira, Confluence, Monday.com, or Coda.

Preferred Skills:

• Certified Scrum Product Owner (CSPO) or similar relevant Agile/Product Management certification.
• Familiarity with web and application development lifecycles and best practices.

📝 Enhancement Note: The requirements emphasize leadership in an operational context, specifically around process, efficiency, and data-driven decision-making. The mention of "eCommerce, retail, or a related field working on customer-facing UI/technology products" is crucial for candidates to tailor their experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Product Strategy & Vision Case Studies: Showcase examples of how you've developed and executed product visions, demonstrating alignment with business goals and market needs. Quantify the impact of these strategies on key business metrics.
• Process Improvement Initiatives: Present case studies detailing specific process improvements you've implemented within product management or development workflows, highlighting efficiency gains, quality enhancements, or reduced time-to-market.
• Agile Transformation Examples: Provide evidence of your experience in implementing or optimizing Agile methodologies, illustrating how you've guided teams through Scrum or Kanban adoption and continuous improvement cycles.
• Cross-Functional Collaboration Projects: Include examples of complex projects where you successfully facilitated collaboration between Product, Engineering, QA, and other departments, demonstrating your ability to drive alignment and achieve shared objectives.

Process Documentation:

• Workflow Design & Optimization: Candidates should be prepared to discuss their approach to designing and optimizing product development workflows, including backlog grooming, sprint planning, and release management processes.
• Documentation Standards Implementation: Demonstrate experience in establishing and enforcing documentation standards for product requirements, user stories, and release notes, emphasizing their role in improving clarity and reducing ambiguity.
• Performance Measurement Frameworks: Be ready to articulate how you define, track, and analyze product performance metrics, including the use of A/B testing results and behavioral analytics data.

📝 Enhancement Note: For a leadership role in product management with operational responsibilities, a portfolio demonstrating strategic thinking, process optimization, and team enablement is critical. The focus should be on tangible outcomes and the methodologies used to achieve them.

💵 Compensation & Benefits

Salary Range: $110,000 – $135,000 per year

Benefits:

• Comprehensive Health & Wellness: Affordable medical, dental, vision, and voluntary life insurance options.
• Retirement Savings: 401(k) plan with up to a 4% company match.
• Time Off: Generous paid vacation, sick time, and holidays.
• Income Protection: Company-paid basic life insurance and long-term disability coverage.
• Perks & Discounts: Discounted auto, home, and pet insurance programs.
• Financial Flexibility: Flexible Spending Account (FSA) available.
• Employee Assistance Program (EAP): Confidential support for mental health, financial planning, and legal matters.
• Remote Work Support: Company-provided equipment and a one-time $250 work-from-home stipend.
• Professional Development: $750 annual budget for professional development initiatives.
• Lifestyle Stipend: $25 monthly Grubhub credit.
• Recognition Programs: Access to company rewards and recognition programs.

Working Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, with flexibility required across time zones. The role is designated as Full-Time, Exempt, implying a standard 40-hour work week with the expectation of completing duties regardless of exact hours worked.

📝 Enhancement Note: The salary range is competitive for a Team Lead role in Product Management, especially considering the remote nature and required travel. The benefits package is robust, emphasizing employee well-being and professional growth, which are attractive to operations-minded professionals who value a supportive work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce (specializing in HVAC, plumbing, heating, and electrical supplies). Company Size: The description doesn't specify, but Greenhouse job boards often host roles for companies ranging from startups to large enterprises. Based on the structured benefits and remote work policies, it suggests a well-established organization. Founded: Since 2004.

Team Structure:

• Product Team: This role reports to the Director of Customer Experience and leads a team of Product Managers, indicating a dedicated product function focused on customer-facing digital experiences.
• Cross-Functional Integration: The role emphasizes strong collaboration with development teams, quality assurance (QA), and project managers, typical of a GTM or operations-focused product team.
• Leadership Hierarchy: The position is a leadership role within the product organization, expected to influence strategy and operational processes across multiple product managers.

Methodology:

• Customer-Centricity: The company prioritizes "Real people. Real service." and fosters a "community where people come first," highlighting a strong customer and employee-centric approach.
• Core Values (GRIT): Generosity, Respect, Innovation, Teamwork, and GRIT are central to the company culture, guiding decision-making and team interactions.
• Data-Driven Approach: The role explicitly requires a "data-driven approach to decision-making," including experience with behavioral analytics and A/B testing, indicating a culture that values empirical evidence.
• Agile Development: Proficiency in Agile methodologies is a requirement, suggesting an iterative and adaptable development process.

Company Website: https://www.supplyhouse.com/

📝 Enhancement Note: SupplyHouse.com presents itself as a values-driven company with a strong focus on employee well-being and customer service. The G.R.I.T. values are particularly interesting for operations professionals, as they often translate into practical approaches to problem-solving and teamwork.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level position within the Product Management function, acting as a team lead. It bridges individual contributor product management expertise with managerial and strategic responsibilities. For operations professionals, this signifies a move into leading teams and influencing broader GTM or product operations strategy. Reporting Structure: The Team Lead reports to the Director of Customer Experience, placing them at a mid-management level within a customer-focused product organization. This position likely collaborates closely with other department heads (e.g., Engineering, Marketing, Sales Operations if applicable) to align product initiatives with overarching business strategies. Operations Impact: The role is pivotal in driving customer value through digital products, directly impacting user experience, conversion rates, customer satisfaction, and overall business efficiency within the eCommerce platform. Success in this role translates to measurable improvements in operational metrics related to customer engagement and platform performance.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a Director-level position within Product Management or Customer Experience, overseeing larger teams and broader product portfolios.
• Strategic Influence: Opportunity to take on more strategic product initiatives, influence company-wide product strategy, and contribute to business development decisions.
• Operational Excellence Development: Deepen expertise in optimizing product development processes, driving operational efficiency, and implementing best practices in a growing e-commerce environment.
• Mentorship & Skill Development: Continuous opportunity to refine leadership, mentorship, and strategic planning skills, supported by a $750 annual professional development budget.

📝 Enhancement Note: This role offers a clear path for career progression, particularly for individuals looking to blend product management expertise with operational leadership and strategic GTM influence. The focus on "customer value," "development efficiency," and "quality of solutions" aligns well with the objectives of operations professionals.

🌐 Work Environment

Office Type: Primarily Remote, with an expectation of occasional travel to the company headquarters in Melville, NY (6 times per year). Office Location(s): Remote within specific US states (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington). Travel is required to headquarters in Melville, NY.

Workspace Context:

• Remote-First Culture: The company embraces remote work, providing necessary equipment and a work-from-home stipend, suggesting a mature infrastructure for distributed teams.
• Collaborative Environment: Despite being remote, the company emphasizes teamwork and community, facilitated through required travel for team-building and internal meetings.
• Focus on Productivity: Remote employees are expected to maintain a distraction-free environment to ensure productivity and professional conduct during virtual interactions.

Work Schedule: Standard 40-hour work week (Monday-Friday, 8:00 a.m. - 5:00 p.m.), with an expectation of flexibility to accommodate different time zones and business needs, which is common for leadership roles in distributed teams.

📝 Enhancement Note: The hybrid remote model, with required travel, suggests a company that values in-person connection for strategic alignment and team cohesion while leveraging the benefits of remote work for flexibility and talent acquisition.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely includes a review of your resume and a brief call with HR or a recruiter to assess basic qualifications and cultural fit.
• Hiring Manager Interview: A more in-depth discussion with the Director of Customer Experience to evaluate your leadership experience, product strategy approach, and understanding of the eCommerce domain.
• Team/Peer Interviews: Interviews with other Product Managers on the team and potentially cross-functional leads (e.g., Engineering Manager) to assess collaboration skills, technical understanding, and team dynamics.
• Portfolio Presentation: A key stage where you will likely present case studies from your portfolio, demonstrating your strategic thinking, process improvement capabilities, and leadership impact. Be prepared to discuss your approach to product vision, Agile methodologies, and data-driven decision-making.
• Final Round: May involve a discussion with senior leadership to assess strategic alignment and overall fit within the company's culture and goals.

Portfolio Review Tips:

• Quantify Impact: For each case study, clearly articulate the problem, your solution, the processes you employed, and the measurable outcomes (e.g., % increase in conversion, % reduction in bug rate, efficiency gains).
• Highlight Leadership: Emphasize your role in leading teams, mentoring individuals, and driving cross-functional alignment. Showcase how you fostered a positive and productive team environment.
• Showcase Process Expertise: Detail your experience with Agile methodologies, process improvements, and documentation standards. Demonstrate how you've optimized workflows to increase efficiency and quality.
• Tailor to SupplyHouse.com: Research the company's values (GRIT), their industry, and their customer focus. Frame your experience and portfolio examples to align with these aspects where possible.

Challenge Preparation:

• Strategic Scenario: Be prepared for questions asking how you would approach developing a product strategy for a new feature or improving an existing one, considering market trends and customer needs.
• Process Optimization Scenario: Expect questions about how you would address inefficiencies in a product development process or improve team collaboration.
• Leadership & Mentorship Scenarios: Prepare to discuss how you handle performance issues, motivate team members, and foster professional growth.

📝 Enhancement Note: The emphasis on "quality of solutions" and "development efficiency" suggests that interviewers will probe deeply into your process-oriented thinking and your ability to lead teams to achieve operational excellence within product development.

🛠 Tools & Technology Stack

Primary Tools:

• Product & Project Management: Jira, Confluence, Monday.com, Coda (proficiency required).
• Agile Management: Tools supporting Agile workflows (e.g., Jira, Azure DevOps, Trello – specific usage within their Agile framework).

Analytics & Reporting:

• Web/Behavioral Analytics: Google Analytics, Segment, Amplitude, Mixpanel (strong familiarity expected).
• Reporting Tools: Potentially BI tools like Tableau or Power BI, though not explicitly mentioned, are common for such roles.

CRM & Automation:

• While not explicitly listed, experience with CRM systems (e.g., Salesforce, HubSpot) and marketing/sales automation platforms can be beneficial for understanding the broader customer journey and GTM alignment.

📝 Enhancement Note: Proficiency in specific project management and analytics tools is crucial. Candidates should be ready to discuss their experience using these tools to manage backlogs, track performance, and drive data-informed decisions.

👥 Team Culture & Values

Operations Values:

• GRIT (Generosity, Respect, Innovation, Teamwork, GRIT): These are the foundational values. Expect to see these reflected in how decisions are made, how conflicts are resolved, and how success is celebrated. For operations, this means a focus on collaborative problem-solving, a willingness to go the extra mile (GRIT), and a commitment to continuous improvement (Innovation).
• People First: A strong emphasis on valuing individual team members and cultivating a supportive community. This translates to a culture that prioritizes employee well-being and development.
• Customer-Centricity: "Real people. Real service." implies a deep focus on customer satisfaction and delivering value through products and services.
• Data-Driven Decision Making: The role's requirements highlight a preference for evidence-based decision-making, encouraging a culture of experimentation and analysis.

Collaboration Style:

• Cross-Functional Synergy: The role demands strong partnerships across departments (Engineering, QA, Project Management, potentially Sales Ops/Marketing Ops). Expect a collaborative environment where open communication and shared goals are paramount.
• Mentorship & Knowledge Sharing: The leadership aspect encourages mentorship and the sharing of best practices, fostering a learning environment.
• Iterative Improvement: The use of Agile methodologies suggests a culture that embraces feedback, adapts to change, and continuously seeks to refine processes and products.

📝 Enhancement Note: Understanding and aligning with the GRIT values will be crucial for cultural fit. Operations professionals who can demonstrate how they embody these values in their daily work—such as through collaborative problem-solving (Teamwork, Respect), innovative solutions (Innovation), and resilience (GRIT)—will stand out.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Strategic Vision with Tactical Execution: As a Team Lead, you'll need to set a clear strategic direction while ensuring your team effectively executes on day-to-day product development tasks and operational improvements.
• Managing Remote Team Dynamics: Leading a distributed team requires strong communication, engagement strategies, and the ability to foster team cohesion across geographical distances.
• Prioritization Across Competing Demands: Effectively balancing customer needs, business goals, technical debt, and stakeholder requests to ensure the most impactful work is prioritized.
• Driving Adoption of New Processes: Successfully implementing and gaining buy-in for new methodologies or documentation standards across product teams requires strong change management skills.

Learning & Development Opportunities:

• Leadership Skill Enhancement: Opportunities to refine management, mentorship, and coaching skills through direct experience and company support.
• Strategic Product Development: Deepen expertise in crafting and executing product strategies within the dynamic eCommerce landscape.
• Process Optimization & GTM Strategy: Gain hands-on experience in optimizing product development lifecycles and contributing to broader Go-To-Market strategies.
• Industry Exposure: The $750 annual professional development budget can be used for conferences, courses, or certifications relevant to product management, UX, and leadership.

📝 Enhancement Note: This role offers a significant opportunity for growth by tackling complex challenges inherent in leading product teams in a fast-paced e-commerce environment. The company's investment in professional development signals a commitment to employee growth.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a product vision and strategy for a customer-facing eCommerce feature. How do you ensure alignment with business objectives and market trends?"
• "How would you approach prioritizing a product backlog when faced with competing demands from engineering, marketing, and executive stakeholders?"
• "Walk us through a time you had to adapt a product strategy mid-project due to unforeseen market shifts or business changes. What was your approach?"

Company & Culture Questions:

• "How do you embody the GRIT values (Generosity, Respect, Innovation, Teamwork, GRIT) in your leadership approach and team management?"
• "Describe your experience leading remote teams. What strategies do you use to foster engagement, collaboration, and accountability?"
• "How do you ensure your product team remains customer-centric while also focusing on development efficiency and technical quality?"

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role and responsibilities, the strategic approach, the processes/methodologies used (especially Agile and any process improvements), the key decisions made, the measurable results achieved, and lessons learned.
• Quantify Impact: Use data points whenever possible (e.g., "increased conversion rate by X%", "reduced bug reports by Y%", "improved team velocity by Z%").
• Highlight Leadership: Emphasize your leadership actions, mentoring efforts, and how you facilitated cross-functional collaboration.
• Focus on Process & Efficiency: Since this is a leadership role with operational implications, be ready to discuss how you improved processes, documentation, or development workflows to drive efficiency and quality.
• Be Prepared for Q&A: Anticipate detailed questions about your decision-making process, the challenges you faced, and how you overcame them.

📝 Enhancement Note: The interview process will likely assess not only your product management acumen but also your leadership style, your ability to drive operational efficiency, and your cultural fit with SupplyHouse.com's values.

📌 Application Steps

To apply for this UX Product Management Team Lead position:

• Submit your application through the provided Greenhouse link.
• Tailor Your Resume: Highlight your experience in eCommerce product management, leadership, Agile methodologies, data analysis, and process improvement. Use keywords from the job description, such as "product vision," "strategy," "Agile," "eCommerce," "leadership," and "stakeholder management."
• Prepare Your Portfolio: Curate 2-3 strong case studies that demonstrate your strategic thinking, leadership capabilities, process optimization initiatives, and quantifiable results. Ensure these examples align with the responsibilities outlined in the job description.
• Research SupplyHouse.com: Familiarize yourself with the company's mission, values (GRIT), industry, and recent news. Understanding their culture and business context will be invaluable for your application and interviews.
• Practice Your Narrative: Rehearse your responses to common interview questions, focusing on structuring your answers using the STAR method (Situation, Task, Action, Result) and clearly articulating your contributions and impact, particularly in leadership and process improvement scenarios.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---