UX Process Manager

📍 Job Overview

Job Title: UX Process Manager Company: abra Location: Haifa, Haifa District, Israel Job Type: Full-time Category: User Experience (UX) Process Management / GTM Operations Date Posted: 2025-12-22 Experience Level: 5-10 Years Remote Status: On-site

🚀 Role Summary

• Strategic Process Definition: Drive the definition, standardization, and implementation of UX processes and best practices across abra's digital assets, ensuring a cohesive and high-quality user experience.
• Cross-Functional Collaboration: Act as a central liaison between UX/Design, Product, and IT/Development teams to integrate UX considerations into the entire product development lifecycle.
• User-Centric Design Implementation: Translate complex business and operational requirements into intuitive user flows, journeys, and specifications that align with user needs and business objectives.
• Continuous Improvement & Data Insights: Champion a culture of continuous improvement by collecting, analyzing, and acting upon user feedback and behavioral data to optimize digital experiences.

📝 Enhancement Note: While the title is "UX Process Manager," the emphasis on defining processes, translating business needs into user flows, and collaborating with IT/Product teams suggests a strong GTM Operations and Product Operations overlap. This role is crucial for ensuring the front-end user experience aligns with backend operational efficiency and go-to-market strategies.

📈 Primary Responsibilities

• Develop and document comprehensive UX processes, guidelines, and standards for all digital platforms including websites, portals, applications, and bots.
• Lead the creation of detailed user flows, user journeys, and UX specifications that clearly articulate interactions and user paths.
• Collaborate closely with internal design teams, external design studios, and IT/development teams to ensure accurate and effective implementation of UX designs and specifications.
• Oversee the consistency and quality of user experiences across all digital touchpoints, identifying and addressing any discrepancies or areas for improvement.
• Establish mechanisms for collecting, synthesizing, and analyzing user feedback and digital analytics data to derive actionable insights for UX enhancements.
• Drive initiatives for continuous improvement in UX processes and digital product experiences based on data-driven analysis and user feedback.
• Facilitate workshops and knowledge-sharing sessions to foster a strong understanding and adoption of UX best practices across relevant departments.
• Measure and report on the impact of UX initiatives on key business metrics such as user engagement, conversion rates, and customer satisfaction.

📝 Enhancement Note: The responsibilities highlight a proactive approach to process management, moving beyond just design to encompass the operationalization of UX across the organization. This includes a strong emphasis on data analysis and cross-functional integration, aligning with GTM and Product Operations functions.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, Psychology, or a related field, or equivalent practical experience.

Experience:

• 3-5+ years of progressive experience in User Experience (UX), Digital Product Management, or related process-oriented roles.
• Proven track record in defining, implementing, and optimizing UX processes and workflows that extend beyond visual design.
• Demonstrated experience in translating business requirements and operational needs into user-centric design solutions.

Required Skills:

• UX Process Development: Expertise in creating, documenting, and deploying user experience processes, standards, and best practices.
• User Flow & Journey Mapping: Proficient in designing detailed user flows, user journeys, and interaction specifications.
• Cross-Functional Collaboration: Strong ability to effectively partner with design, product management, and IT/development teams.
• User Feedback & Data Analysis: Skill in collecting, analyzing, and interpreting user feedback, usability testing results, and digital analytics data.
• Tools Proficiency: Demonstrated expertise with UX design and collaboration tools such as Figma, Miro, and Confluence.
• Communication & Documentation: Excellent written and verbal communication skills, with the ability to create clear and concise UX specifications.
• Problem-Solving: Analytical and critical thinking skills to identify UX challenges and propose effective solutions.

Preferred Skills:

• Experience with A/B testing methodologies and interpreting A/B test results for UX optimization.
• Familiarity with agile development methodologies and their integration with UX processes.
• Knowledge of CRM systems and their impact on user experience within business applications.
• Experience in managing digital assets and ensuring brand consistency across platforms.
• Understanding of front-end development principles and their implications for UX design.

📝 Enhancement Note: The requirement for 3-5+ years with a focus on "processes beyond visual design" and "writing UX specifications, flows, and user journeys" indicates a need for a candidate who understands the operationalization of UX, not just its creative aspects. This suggests a role that bridges design with product and IT operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Process Documentation: Showcase examples of documented UX processes, standards, or frameworks you have developed or significantly improved.
• User Flow & Journey Maps: Include detailed examples of user flows and user journeys you have created for complex digital products or features.
• UX Specification Examples: Present samples of UX specifications, wireframes, or functional requirements documents that clearly outline user interactions and system behavior.
• Cross-Functional Collaboration Case Studies: Highlight projects where you successfully collaborated with design, IT, and product teams to deliver user-centric solutions.
• Data-Driven Improvement Examples: Demonstrate how you have used user feedback, analytics, or usability testing to drive concrete improvements in user experience and business outcomes.

Process Documentation:

• Ability to create clear, concise, and actionable UX process documentation, including workflow diagrams and step-by-step guides.
• Experience in developing and maintaining a repository of UX best practices and guidelines, potentially using tools like Confluence.
• Familiarity with documenting UX requirements for development teams, ensuring a smooth handoff and implementation process.

📝 Enhancement Note: For a "Process Manager" role, the portfolio is critical. Candidates should prepare to demonstrate not just design output, but the methodology and process behind achieving those outcomes, especially how they were documented and implemented collaboratively.

💵 Compensation & Benefits

Salary Range:

• Given the location (Haifa, Israel), experience level (5-10 years), and the specialized nature of UX Process Management within a tech company, an estimated annual salary range for a UX Process Manager in Israel would be between 250,000 ILS to 450,000 ILS. This range is based on industry benchmarks for similar roles in the Israeli tech sector, accounting for experience, seniority, and the specific responsibilities outlined.

Benefits:

• Comprehensive health insurance package.
• Retirement savings plan contributions.
• Paid time off, including vacation days, sick leave, and holidays.
• Professional development opportunities, including training, workshops, and conference attendance.
• Potential for performance-based bonuses.
• Employee assistance programs.
• Opportunities for internal mobility and career advancement within abra.

Working Hours:

• Standard full-time working hours are typically 40 hours per week. The role may require occasional flexibility to accommodate cross-functional team needs or project deadlines, particularly when collaborating with international teams or during critical project phases.

📝 Enhancement Note: Salary estimation is based on publicly available data for UX and Product Management roles in Israel, adjusted for the specific responsibilities of a Process Manager. Benefits are standard for full-time tech positions in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software Development (specifically CRM solutions) Company Size: abra is a well-established company with a significant presence in Israel and a global reach, likely falling into the mid-to-large enterprise category with 250-1000+ employees. This suggests a structured yet dynamic environment. Founded: abra was founded in 1985, indicating a company with deep roots in the industry, a stable operational history, and a culture that has evolved over decades, likely balancing innovation with established best practices.

Team Structure:

• The UX Process Manager will likely be part of the CRM division, reporting into a Head of Product, Head of UX, or potentially a Director of Operations within the division.
• This role will involve close collaboration with UX/UI Designers, Product Managers, Software Engineers, QA Testers, and potentially Marketing or Business Analysts.
• The structure is likely matrixed, with individuals reporting functionally while working on project-based teams.

Methodology:

• abra likely employs a blend of methodologies, potentially including Agile for software development, with a growing emphasis on structured processes for UX and operational efficiency.
• Data-driven decision-making is expected to be a core part of the culture, especially given the emphasis on user feedback and analytics in this role.
• A focus on continuous improvement and process optimization will be key, reflecting the "Process Manager" aspect of the title.

Company Website: https://www.abra-it.com/

📝 Enhancement Note: The company's long history (founded 1985) suggests a stable work environment with established processes, but also a need for adaptation to modern UX practices. The CRM division focus implies a B2B context where user experience directly impacts sales and customer retention.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-to-senior level individual contributor role, focusing on process ownership and strategic implementation rather than direct people management. It's a specialized role that bridges UX design with operational execution. Reporting Structure: The UX Process Manager will likely report to a senior leader within the CRM division, such as a Head of Product, Director of UX, or potentially a VP of Engineering/Product. They will collaborate extensively with peers in design, product, and IT. Operations Impact: This role has a significant impact on the company's revenue by ensuring that digital products are intuitive, user-friendly, and effectively meet customer needs. A strong UX process leads to higher user adoption, increased customer satisfaction, reduced support costs, and ultimately, improved conversion rates and customer retention.

Growth Opportunities:

• Senior UX Process Lead/Architect: Progress to leading more complex UX initiatives, defining enterprise-wide UX strategies, or architecting the overall UX process framework.
• Product Management Track: Transition into a Product Management role, leveraging deep understanding of user needs and product development processes.
• Operations Leadership: Move into broader Product Operations or GTM Operations roles, applying process management skills to other areas of the business.
• Specialization: Deepen expertise in specific UX areas like user research, information architecture, or accessibility.

📝 Enhancement Note: The "Process Manager" title, combined with the responsibilities, positions this role as a critical enabler for product success. Growth opportunities are strong for individuals who can demonstrate impact through optimized processes and improved user experiences.

🌐 Work Environment

Office Type: On-site in Haifa, Israel. This suggests a traditional office environment designed for collaboration. Office Location(s): Primarily Haifa, with potential for interactions with other abra offices or remote teams. Workspace Context:

• Expect a collaborative office space conducive to teamwork, workshops, and brainstorming sessions.
• Access to modern UX/UI design and collaboration tools (Figma, Miro, Confluence) will be standard.
• Opportunities for direct interaction with design, product, and development teams will be frequent.
• The environment is likely professional, with a focus on delivering high-quality software solutions.

Work Schedule: The standard 40-hour work week is expected, with flexibility for project-critical tasks. The on-site nature emphasizes in-person collaboration and team integration.

📝 Enhancement Note: The on-site requirement in Haifa indicates a preference for direct, in-person collaboration, which is often beneficial for complex process definition and team alignment in UX and product development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a Talent Acquisition specialist will review your application and conduct a brief introductory call to assess basic qualifications and fit.
• Hiring Manager Interview: A more in-depth conversation with the hiring manager (likely a Head of UX or Product) to discuss your experience, approach to UX processes, and understanding of the role's responsibilities.
• Technical/Portfolio Review: A dedicated session to present your portfolio, focusing on your process documentation, user flows, specifications, and examples of data-driven improvements. Be prepared to discuss your methodologies and collaborative approach.
• Team/Cross-Functional Interview: Interviews with key stakeholders from design, product, and IT/development teams to assess your collaboration skills, technical understanding, and ability to integrate UX into broader workflows.
• Final Interview: Potentially with a senior leader in the division to confirm cultural fit and strategic alignment.

Portfolio Review Tips:

• Focus on Process, Not Just Output: Clearly articulate the why and how behind your UX work. Showcase the processes you've implemented, documented, and improved.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the positive impact of your UX initiatives (e.g., improved conversion rates, reduced user errors, increased engagement).
• Structure Your Presentation: Organize your portfolio logically, perhaps by project type or by the UX process stages you managed. Use clear visuals and concise explanations.
• Highlight Collaboration: Provide specific examples of how you've worked effectively with diverse teams (design, dev, product) to achieve user-centric outcomes.
• Tailor to the Role: Emphasize experiences directly relevant to process definition, user flows, specifications, and cross-functional collaboration, as per the job description.

Challenge Preparation:

• Be prepared for scenario-based questions: "How would you approach defining UX processes for a new product?" or "How would you handle a conflict between design recommendations and technical constraints?"
• Think about how you would measure the success of UX processes and their impact on business goals.
• Familiarize yourself with abra's products and their current digital presence to demonstrate context-specific thinking.

📝 Enhancement Note: The portfolio review is paramount for this role. Candidates should prepare a presentation that clearly demonstrates their ability to operationalize UX through well-defined processes, not just creative design skills.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma (highly likely, given the mention)
• Collaboration & Documentation: Miro, Confluence (explicitly mentioned)
• Project Management: Jira, Asana, or similar (likely used for tracking development and UX tasks)

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, or similar platforms for tracking website and application usage.
• User Feedback Tools: SurveyMonkey, Typeform, Hotjar, or in-app feedback mechanisms.
• BI/Dashboarding Tools: Tableau, Power BI, or internal tools for visualizing user data and performance metrics.

CRM & Automation:

• CRM: Potentially Salesforce, HubSpot, or abra's own CRM systems, understanding how UX impacts CRM data and user interaction within it.
• Automation Tools: Familiarity with workflow automation concepts that might intersect with user journeys or data capture.

📝 Enhancement Note: Proficiency with Figma, Miro, and Confluence is a hard requirement. Understanding how UX processes integrate with CRM and analytics tools is also crucial for demonstrating business impact.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs through intuitive and effective digital experiences.
• Process Excellence: A dedication to defining, refining, and adhering to robust processes that ensure quality, consistency, and efficiency.
• Collaboration: A belief in the power of teamwork and open communication across departments to achieve shared goals.
• Data-Driven Decision Making: Utilizing insights from user feedback and analytics to inform strategy and drive continuous improvement.
• Innovation & Adaptability: A willingness to explore new approaches and adapt processes to evolving user expectations and technological advancements.

Collaboration Style:

• Cross-Functional Integration: Close working relationships with Product, Design, and IT teams, fostering a shared understanding of user goals and business objectives.
• Constructive Feedback: An environment where feedback is openly exchanged and used to improve processes and outcomes.
• Shared Ownership: A culture where teams feel collectively responsible for the success of the user experience and its impact on business results.
• Proactive Communication: Regular updates and clear communication to ensure alignment and manage expectations across teams.

📝 Enhancement Note: The values of "Process Excellence" and "Data-Driven Decision Making" are particularly relevant for a UX Process Manager, highlighting the analytical and systematic approach expected.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Navigating the inherent tension between ideal user experiences and technical limitations, budget constraints, or aggressive timelines.
• Driving Adoption of New Processes: Ensuring that new or improved UX processes are effectively adopted and followed by all relevant teams across the organization.
• Measuring UX ROI: Clearly articulating and quantifying the return on investment for UX initiatives, which can sometimes be challenging to directly attribute.
• Maintaining Consistency Across Diverse Platforms: Ensuring a unified and high-quality user experience across a range of digital assets (web, mobile, bots) with potentially different tech stacks or development teams.

Learning & Development Opportunities:

• Advanced UX Methodologies: Opportunities to deepen knowledge in areas like advanced user research, service design, or UX strategy.
• Process Improvement Frameworks: Training in methodologies like Lean, Six Sigma, or Agile at Scale, applied to UX and product development.
• Leadership Skills: Development in influencing stakeholders, driving change, and potentially leading UX initiatives or teams in the future.
• Industry Conferences & Certifications: Support for attending relevant UX and product management conferences or pursuing certifications.

📝 Enhancement Note: The challenges highlight the strategic and operational complexity of the role, offering significant opportunities for professional growth in process optimization and cross-functional leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience in defining and documenting UX processes from scratch. What key elements would you include in a UX process framework for a company like abra?"
• "How do you translate complex business requirements into actionable user flows and UX specifications? Walk us through an example."
• "How would you measure the effectiveness of UX processes and demonstrate their impact on business objectives like conversion rates or customer satisfaction?"

Company & Culture Questions:

• "Based on your understanding of abra, what do you see as the biggest UX challenges or opportunities for our digital platforms?"
• "How would you foster collaboration between UX, Product, and IT teams to ensure a cohesive user experience?"
• "Describe a time you had to influence stakeholders to adopt a new UX process or design recommendation. What was your approach?"

Portfolio Presentation Strategy:

• Start with the Process: Begin by explaining the overarching UX process you followed for a chosen project.
• Showcase Deliverables: Present key artifacts like user flows, journey maps, and specifications, explaining the rationale behind their design.
• Highlight Collaboration: Detail how you worked with different teams and managed stakeholder input.
• Quantify Results: Clearly state the outcomes and impact achieved, using data where possible.
• Address Challenges: Be prepared to discuss any challenges encountered and how you overcame them.

📝 Enhancement Note: Focus on demonstrating a systematic, data-informed, and collaborative approach to UX. Be ready to articulate your thought process and methodology in detail, supported by your portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Comeet.
• Portfolio Customization: Review your portfolio and select 2-3 key projects that best exemplify your experience in defining UX processes, creating user flows/specifications, and collaborating cross-functionally. Prepare to present these with a focus on your methodology.
• Resume Optimization: Tailor your resume to highlight keywords and responsibilities mentioned in the job description, such as "UX Process Management," "User Flows," "Specifications," "Figma," "Miro," "Confluence," and "Cross-Functional Collaboration." Quantify achievements where possible.
• Interview Preparation: Practice articulating your experience with specific examples. Prepare to discuss how you would approach the challenges outlined in the job description and your understanding of abra's business.
• Company Research: Thoroughly research abra, its products (especially its CRM division), and its market position. Understand their current digital presence to better inform your interview responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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