UX Lead - Employee Portal

📍 Job Overview

Job Title: UX Lead - Employee Portal

Company: New Era Technology

Location: Remote

Job Type: Full-time

Category: User Experience (UX) / Design Operations

Date Posted: 2026-03-30

Experience Level: 10+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead the definition and execution of the User Experience (UX) vision and strategy for a global enterprise intranet platform, impacting over 3,000 employees worldwide.

• Drive the design and architecture of scalable, accessible, and intelligent digital experiences, focusing on structural foundations, employee workflows, intelligent search, AI integration, and authoring tools.

• Champion user-centered design principles and collaborate with Product Management, Engineering, and business stakeholders to balance usability, innovation, and strategic business objectives.

• Own and evolve the platform's information architecture, design systems, and core component libraries to ensure consistency and maintainability at an enterprise scale.

📝 Enhancement Note: While the core role is UX Lead, the emphasis on an "Employee Portal" and its integration with "intelligent search and AI experiences," "enterprise authoring tools," and "content governance" suggests a strong intersection with GTM and potentially Revenue Operations principles, particularly in how internal tools drive efficiency and employee productivity, which indirectly impacts revenue. The "platform leadership" aspect also points to operational oversight of the user experience lifecycle.

📈 Primary Responsibilities

• Define and champion the holistic UX vision and strategy for the global enterprise intranet platform, ensuring alignment across platform architecture, user journeys, intelligent systems, and authoring tools.

• Partner with leadership to define project priorities, allocate resources effectively, and ensure successful delivery of UX initiatives for the employee portal.

• Own and evolve the structural experience layer of the platform, including navigation models, information architecture, design foundations, core component systems, and enterprise page templates.

• Define scalable structural patterns and reusable layouts to ensure platform consistency, maintainability, and a cohesive user experience across the employee portal.

• Collaborate closely with engineering teams to define wrapper logic, interaction states, and scalable front-end behaviors for the platform.

• Guide the UX strategy for the platform’s intelligent experience layer, focusing on enterprise search, contextual discovery, filters, facets, query refinement, ranking transparency, taxonomy, metadata systems, conversational AI, and generative AI features.

• Partner with engineering and data science teams to enhance findability, personalization, and intelligent behavior across the entire employee portal.

• Own the enterprise content authoring and publishing experience, including content creation/editing workflows, review/approval processes, localization/translation workflows, personalization, audience segmentation, and publishing lifecycle management.

• Ensure Content Management Systems (CMS) and authoring platforms align with enterprise UX standards and design systems, integrating AI-assisted authoring capabilities.

📝 Enhancement Note: The responsibilities highlight a deep focus on systems thinking and platform architecture, which are critical in operations roles for ensuring scalability and efficiency. The ownership of content authoring and publishing workflows, combined with AI integration, points to a need for process optimization and operational efficiency within the user experience domain.

🎓 Skills & Qualifications

Education:

Experience:

• 10+ years in UX, product design, or enterprise digital platform design.

• Proven success designing large-scale digital systems or platforms, with a strong emphasis on employee-facing portals or intranets.

• Experience leading cross-functional teams and delivering complex UX initiatives from concept to launch.

• Experience collaborating effectively with engineering, product management, content strategy, and business stakeholders.

Required Skills:

• UX Vision & Strategy: Ability to define and articulate a clear, compelling UX vision for enterprise-scale platforms.

• Information Architecture (IA) & Systems Thinking: Deep expertise in structuring complex information, defining navigation models, and understanding how different platform components interact.

• Design Systems & Component Libraries: Proven experience in creating, maintaining, and scaling design systems and reusable component libraries for enterprise applications.

• Search UX & Intelligent Experiences: Strong understanding of enterprise search principles, conversational design, and the integration of AI/ML for enhanced user experiences.

• Workflow Design & Optimization: Expertise in mapping, designing, and optimizing complex user workflows, particularly for content creation and publishing.

• Stakeholder Management & Communication: Exceptional ability to build relationships, influence stakeholders, and communicate complex ideas clearly to diverse audiences.

• Accessibility & Inclusivity: Champion for designing accessible and inclusive digital experiences that meet global standards.

Preferred Skills:

• Conversational AI & Generative AI: Familiarity with designing user interfaces and interactions for AI-driven features.

• Content Management Systems (CMS): Experience with enterprise-level CMS platforms and their UX implications.

• Taxonomy & Metadata Management: Understanding of how structured data impacts discoverability and user experience.

• Agile/Scrum Methodologies: Experience working within agile development frameworks.

📝 Enhancement Note: The emphasis on "enterprise-scale," "platform leadership," "workflow design," and "stakeholder management" aligns with operational roles that require strategic thinking, process implementation, and cross-functional alignment. The preference for AI and workflow-heavy experience points to a need for candidates who understand how technology can drive operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 significant projects demonstrating expertise in designing large-scale digital platforms, enterprise intranets, or complex systems.

• Clearly articulate your role and contributions, focusing on strategic UX vision, information architecture, and system design for each project.

• Provide detailed case studies that highlight your process for tackling complex problems, including user research, ideation, wireframing, prototyping, and final design solutions.

• Demonstrate experience with design systems, component-based design, and ensuring platform consistency and scalability.

Process Documentation:

• Present clear documentation of your design process, emphasizing how you approach user research, information architecture, interaction design, and usability testing for enterprise-level solutions.

• Showcase examples of how you have defined and evolved structural foundations, navigation models, or core component systems.

• Illustrate your approach to designing for AI-assisted experiences, conversational interfaces, or advanced search functionalities.

• Detail your involvement in optimizing content authoring, publishing workflows, or governance processes within a digital platform.

📝 Enhancement Note: For a UX Lead role focused on an enterprise platform, a portfolio is critical. It must demonstrate not just visual design skills but a deep understanding of user experience strategy, information architecture, system design, and process optimization for large-scale applications. The emphasis on "enterprise scale" and "complex systems" means candidates should highlight projects with significant scope and cross-functional impact.

💵 Compensation & Benefits

Salary Range:

• The provided salary range is $92,000 USD per year. This figure is presented as a fixed point rather than a range, suggesting it might be an indicative figure or a starting point. For a Lead UX role with 10+ years of experience in a fully remote, global enterprise setting, this rate may be competitive depending on specific market conditions and the candidate's precise experience level. Industry benchmarks for similar roles in major tech hubs often fall within the $120,000 - $180,000+ USD range, but this can vary significantly based on location, company size, and specific responsibilities.

• Research Methodology: This estimate is based on the provided single data point of $92,000 USD. A more comprehensive range would typically be derived from analyzing salary data from reputable sources (e.g., Glassdoor, LinkedIn Salary, industry-specific compensation reports) for "UX Lead," "Senior UX Designer," or "Experience Design Manager" roles with 10+ years of experience, factoring in the "remote" work arrangement and the "Technology" industry.

Benefits:

• Competitive benefits package (details not specified, but typically includes health insurance, retirement plans, paid time off, etc.)

• Opportunities for continuous training and professional development.

Working Hours:

• Full-time, typically 40 hours per week.

• Flexibility is required to accommodate project timelines and collaboration with global teams across different time zones.

📝 Enhancement Note: The stated salary of $92,000 USD appears low for a Lead UX position with 10+ years of experience, especially for a fully remote role in the technology sector. It is crucial for candidates to research current market rates to ensure fair compensation and be prepared to negotiate if their experience warrants a higher salary. The "flexibility required" for global teams is a common operational consideration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Solutions / Managed Services. New Era Technology provides end-to-end technology solutions, focusing on secure connectivity for people, places, and information. This implies a strong emphasis on reliability, security, and innovation within their service offerings.

Company Size: Over 3,000 professionals globally. This indicates a large, established organization with complex operational structures and a diverse workforce.

Founded: The founding date is not specified, but the company's rapid growth and global presence suggest a relatively modern, dynamic organization.

Team Structure:

• The UX Lead reports to the "Digital Practice Area Manager – Experience Design," indicating a structured design department within the broader digital practice.

• Close collaboration is expected with Product Management, Engineering, and key business stakeholders across the organization, highlighting a cross-functional, matrixed environment.

Methodology:

• Data-Driven Decision Making: As a technology solutions provider, New Era likely emphasizes data analysis to inform product development and service delivery.

• Continuous Learning & Improvement: Explicitly stated as a core attribute, suggesting a culture that encourages skill development and adaptation to new technologies.

• Collaboration & Inclusion: Promoted as key to success, indicating a team-oriented approach to problem-solving and project execution.

Company Website: https://www.neweratech.com/

📝 Enhancement Note: The company's emphasis on "People First," "continuous learning," and "collaboration" suggests a positive and growth-oriented culture. For a UX Lead role, understanding how these values translate into the design process and cross-functional team dynamics will be crucial. The large global team size implies the need for robust processes and clear communication to ensure alignment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Lead" UX position, indicating a senior individual contributor or a potential people management track, responsible for guiding strategy and potentially mentoring other UX practitioners. It sits at the intersection of strategic design and operational implementation for a critical employee platform.

Reporting Structure: Reports to the Digital Practice Area Manager – Experience Design, with close collaboration across Product Management, Engineering, and business units. This structure suggests a balance between dedicated design leadership and integrated project teams.

Operations Impact: The employee portal is central to employee productivity, information access, and internal communication. The UX Lead's work directly impacts employee experience, efficiency, and adoption of internal tools, which indirectly supports business operations and revenue generation by enabling a more productive workforce.

Growth Opportunities:

• Strategic Leadership: Opportunity to shape the long-term UX strategy for a critical enterprise platform, influencing product direction and technological adoption.

• Skill Specialization: Deepen expertise in enterprise-scale design systems, AI-driven experiences, search UX, and organizational change management related to digital platforms.

• Mentorship & Team Development: Potential to mentor junior designers and lead UX initiatives, contributing to the growth of the design practice area.

• Cross-Functional Influence: Build strong partnerships across Product, Engineering, and business units, gaining broad organizational exposure and influencing key decisions.

📝 Enhancement Note: This role offers significant growth potential beyond traditional UX. The "Lead" title and responsibility for a global platform suggest opportunities to move into management or strategic design roles. The focus on AI and enterprise systems also provides a pathway to specialize in cutting-edge operational technology.

🌐 Work Environment

Office Type: Fully Remote. This offers significant flexibility in terms of location, but also requires strong self-discipline and proactive communication to maintain team cohesion and productivity.

Office Location(s): Not applicable, as the role is fully remote. However, the company operates globally, implying interaction with diverse teams and potentially a need to consider regional nuances.

Workspace Context:

• Collaborative Environment: Despite being remote, the company emphasizes collaboration and inclusion. This suggests a reliance on digital collaboration tools and a culture that encourages active participation in virtual meetings and discussions.

• Operations Tools & Technology: Access to standard collaboration and design tools will be essential. The role's focus on an employee portal implies integration with various enterprise systems and a need for proficiency in relevant platforms.

• Team Interaction: Opportunities for interaction will primarily be through virtual channels, including video conferencing, instant messaging, and project management software.

Work Schedule:

• Full-time, typically 40 hours per week.

• Flexibility is required to accommodate global team schedules, which may involve occasional early morning or late evening meetings. This is common in operations roles supporting international teams.

📝 Enhancement Note: A fully remote environment for a Lead role requires exceptional self-management, communication skills, and proficiency with digital collaboration tools. The need for flexibility to engage with global teams is a standard operational requirement for international companies.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements and experience level.

• Portfolio Presentation & Discussion: A dedicated session where you will present your portfolio, focusing on key projects that demonstrate your expertise in enterprise-scale UX, information architecture, design systems, and strategic thinking. Expect in-depth questions about your process, decision-making, and impact.

• Cross-Functional Interviews: Interviews with Product Management, Engineering leads, and potentially key business stakeholders to assess collaboration skills, technical understanding, and ability to align UX with business objectives.

• Leadership Interview: A final interview with the hiring manager (Digital Practice Area Manager) to discuss strategic vision, leadership capabilities, and cultural fit within the design team and the broader organization.

Portfolio Review Tips:

• Focus on Enterprise Scale: Select projects that clearly showcase your experience with large, complex systems and platforms, ideally intranets or employee portals.

• Highlight Strategic Contributions: Emphasize your role in defining UX vision, strategy, and information architecture, not just executing designs.

• Demonstrate Process & Problem-Solving: Clearly articulate the "why" behind your design decisions, your research methodologies, and how you addressed user needs and business goals.

• Showcase IA & Design Systems: Include examples of information architecture diagrams, navigation models, and how you've applied or developed design systems for consistency.

• Quantify Impact: Where possible, use metrics or qualitative feedback to demonstrate the impact of your work on user productivity, engagement, or business outcomes.

• Prepare for AI/Search Discussion: Be ready to discuss your experience or perspectives on designing for intelligent search, conversational AI, and AI-assisted content creation.

Challenge Preparation:

• Be prepared for potential scenario-based questions related to designing for complex enterprise workflows, balancing competing stakeholder needs, or addressing accessibility challenges.

• Consider how you would approach defining the UX strategy for a global employee portal with evolving AI capabilities.

• Practice articulating your design philosophy and leadership approach clearly and concisely.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's ability to think strategically, manage complex systems, and collaborate effectively. The portfolio is paramount and must showcase not just design execution but a deep understanding of enterprise UX principles and operational impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP (or similar advanced prototyping tools).

• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Workspace.

• Project Management: Jira, Confluence, Asana, Trello (or similar tools for workflow tracking and documentation).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (for understanding user behavior on the portal).

• User Feedback Platforms: SurveyMonkey, Typeform, UserTesting.com (for gathering user insights).

• Data Visualization: Tableau, Power BI (potentially, for presenting UX metrics and insights).

CRM & Automation:

• While not directly a CRM role, understanding how the employee portal might integrate with or provide access to CRM data or other enterprise systems (like HRIS, knowledge management systems) is beneficial.

• Familiarity with Content Management Systems (CMS) and potentially workflow automation tools used in content publishing.

📝 Enhancement Note: Proficiency with enterprise-grade design and collaboration tools is standard. The focus on an "employee portal" with "intelligent search and AI experiences" and "authoring tools" suggests a need for familiarity with CMS, search platforms, and potentially AI/ML integration tools from a UX perspective.

👥 Team Culture & Values

Operations Values:

• People First: A core company value that should translate into designing user experiences that prioritize employee well-being, ease of use, and support.

• Continuous Learning: An expectation that employees actively seek to improve their skills and knowledge, particularly relevant for staying ahead with AI and UX trends.

• Collaboration & Inclusion: This role requires working effectively with diverse, global teams, ensuring all voices are heard and considered in the design process.

• Data-Driven Approach: Decisions should be informed by user research, analytics, and business objectives, reflecting a focus on measurable impact.

• Efficiency & Scalability: Designing solutions that are not only user-friendly but also efficient to manage, scale, and maintain across a large enterprise.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with Product Managers, Engineers, Content Strategists, and Business Stakeholders, requiring strong communication and negotiation skills.

• Remote Collaboration: Emphasis on asynchronous and synchronous communication via digital tools, with a need for clear documentation and proactive engagement.

• Feedback-Driven: A culture that values constructive feedback to iterate and improve designs and processes.

📝 Enhancement Note: The company's stated values of "People First," "Continuous Learning," and "Collaboration" are crucial for understanding the expected work environment. For a UX Lead, demonstrating how these values inform design decisions and team interactions will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Scale & Diversity: Designing for a diverse, global employee base with varying needs, technical proficiencies, and cultural contexts.

• Platform Complexity: Navigating and evolving a complex enterprise intranet platform with multiple integrated systems, legacy components, and evolving functionalities.

• Balancing Stakeholder Needs: Managing competing priorities and requirements from various business units, Product, and Engineering teams.

• AI Integration Strategy: Defining and implementing AI features in a way that is genuinely useful, ethical, and enhances user experience without overwhelming users.

• Remote Team Management: Leading UX efforts effectively within a fully remote structure, ensuring alignment, engagement, and high-quality output.

Learning & Development Opportunities:

• Advanced UX Strategy: Deepen expertise in enterprise-level UX strategy, information architecture for massive datasets, and complex system design.

• Emerging Technologies: Gain hands-on experience with AI/ML applications in enterprise platforms, conversational design, and generative AI for content creation.

• Leadership Development: Opportunities to hone leadership, mentorship, and strategic planning skills within a growing digital practice.

• Industry Trends: Stay at the forefront of UX best practices, accessibility standards, and digital workplace trends.

📝 Enhancement Note: The challenges presented are typical for senior roles in large, global technology companies and offer significant opportunities for professional growth in areas like AI, strategic platform management, and cross-cultural collaboration.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to defining a UX vision for a global enterprise platform. How would you ensure buy-in from diverse stakeholders?"

• "How would you balance the need for a consistent design system with the requirements of specialized features like intelligent search or AI-driven content creation?"

• "Walk us through a complex workflow you designed. What were the key challenges, and how did you ensure it was user-friendly and efficient at scale?"

Company & Culture Questions:

• "How do you see the 'People First' philosophy influencing your approach to designing an employee portal?"

• "How would you foster collaboration and knowledge sharing within a fully remote UX team working on a global platform?"

Portfolio Presentation Strategy:

• Structure: Organize your portfolio around 3-5 key projects. For each, clearly outline: The Problem, Your Role, The Solution (with visuals), The Process (IA, research, design iterations), and The Outcome/Impact (quantified if possible).

• Focus on Strategy & Systems: Emphasize your strategic thinking, information architecture, and how you architected scalable solutions and design systems.

• Highlight Enterprise Scope: Select projects that demonstrate experience with complex systems, large user bases, and cross-functional collaboration.

• Prepare for AI/Search Deep Dive: Be ready to discuss your experience or perspective on designing for search, AI, and content authoring workflows.

• Conciseness: Be prepared to present within a set timeframe, focusing on the most impactful aspects of your work.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, systems-level design, leadership capabilities, and a deep understanding of enterprise UX challenges, particularly those related to AI and complex workflows.

📌 Application Steps

To apply for this UX Lead position:

• Submit your application through the provided link on Greenhouse.

• Portfolio Customization: Tailor your resume and portfolio to highlight experience with large-scale digital platforms, enterprise intranets, information architecture, design systems, and AI-driven features. Showcase projects that demonstrate strategic leadership and operational impact.

• Resume Optimization: Ensure your resume clearly outlines your 10+ years of experience, leadership roles, and achievements in UX design for complex systems. Use keywords from the job description, such as "UX Vision," "Information Architecture," "Design Systems," "Enterprise Scale," and "AI Experiences."

• Interview Preparation: Practice articulating your design process, strategic thinking, and leadership philosophy. Prepare to present your portfolio with a focus on enterprise-scale challenges and solutions, and be ready to discuss your experience with AI and search UX.

• Company Research: Familiarize yourself with New Era Technology's mission, values ("People First," "Continuous Learning," "Collaboration"), and their focus on technology solutions. Understand how your role contributes to their overall business objectives and employee experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.