UX Architect

📍 Job Overview

Job Title: UX Architect

Company: CapTech Consulting

Location: Richmond, Virginia, United States

Job Type: Full-time

Category: Customer Experience (CX) / User Experience (UX) Design

Date Posted: May 08, 2026

Experience Level: 5-10 years professional experience

Remote Status: Hybrid (with potential for remote work based on client and company needs)

🚀 Role Summary

• Lead the strategic design and execution of sophisticated, intuitive, and impactful digital brand experiences that align user goals with business objectives.

• Champion user-centered design principles, leveraging qualitative and quantitative research to inform design decisions and ensure accessibility.

• Mentor and provide design oversight to junior practitioners, ensuring the successful delivery of high-quality UX solutions.

• Drive innovation by exploring emerging technologies, including AI-powered design tools, to enhance creativity, efficiency, and overall user experience impact.

• Collaborate closely with cross-functional teams, including developers and business analysts, to translate complex requirements into seamless user journeys.

📝 Enhancement Note: This role is positioned as a senior UX Architect within CapTech Consulting's Customer Experience (CX) team. The emphasis on "leading the creation" of design artifacts, mentoring other practitioners, and "giving insightful and constructive feedback" signifies a leadership and oversight component beyond individual contribution. The mention of "advocating for accessible design" and "volunteering for CX leadership opportunities" further solidifies this senior, influential capacity within the team.

📈 Primary Responsibilities

• Lead the end-to-end design process for digital products and experiences, including the creation of personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes.

• Conduct and lead advanced design activities such as design workshops, rapid prototyping sessions, and iterative user testing to validate design concepts and gather critical feedback.

• Develop and present clear, concise, and persuasive presentations to clients and internal stakeholders, effectively communicating design rationale, user insights, and proposed solutions.

• Perform competitive assessments, identify innovative design alternatives, and stay abreast of current design and technology trends to inform strategic recommendations.

• Explore, experiment with, and leverage AI-powered design tools and workflows to enhance creativity, improve efficiency, and amplify the impact of design solutions.

• Advocate for and champion the principles of accessible design (WCAG 2.2) and inclusive design, educating clients and team members on their importance and benefits.

• Provide constructive and insightful feedback on designs, focusing on interactions, information architecture, content strategy, and overall alignment with business goals and user needs.

• Actively seek and contribute to CX leadership opportunities, including the development of methodologies, capabilities, approaches, and toolsets, while engaging in continuous professional development and industry involvement.

• Proactively mentor junior designers, providing design oversight and art direction to ensure consistency and quality across visual and interaction design efforts.

📝 Enhancement Note: The responsibilities list emphasizes a blend of core UX design execution, leadership, and strategic contribution. The inclusion of "leading advanced design activities," "producing clean, informative, and concise presentations to clients," and "exploring and leveraging AI-powered design tools" points to a senior-level expectation for strategic thinking, client-facing communication, and forward-thinking adoption of new technologies. The responsibility to "advocate for accessible design and usability" and "giving insightful and constructive feedback" highlights a mentorship and quality assurance aspect crucial for a senior role.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 5 years of professional experience, ideally within a design consultancy or digital agency setting.

• Demonstrated ability to manage and successfully deliver multiple projects simultaneously, adhering to scope and budget constraints.

Required Skills:

• Proven expertise in product strategy, heuristic analysis, information architecture, user research methodologies, user interface (UI) design, wireframing, prototyping, and usability testing.

• Strong conceptual and visual communication skills, with expert knowledge of interaction design principles and usability best practices.

• Excellent analytical capabilities to derive insights and provide actionable recommendations from user research and data.

• Confident and proactive self-starter, capable of taking feedback and direction with humility while fostering close collaboration with project teams.

• Proficient in leading design workshops, rapid prototyping, and iterative user testing processes.

Preferred Skills:

• Proficiency in Figma is highly preferred, with a strong preference for candidates who can design developer-ready UI components.

• Demonstrated expertise in organizing Figma files for clarity, applying consistent styles and naming conventions, and utilizing advanced features like auto layout, component libraries, variables, and design tokens for scalable and efficient design handoff.

• Proficiency with Adobe Creative Suite (Illustrator, Photoshop, InDesign) and presentation software like PowerPoint.

• Familiarity with user research tools such as Optimal Workshop, UserTesting, and SurveyMonkey.

• Working knowledge of Agile product development lifecycles and practices.

• Familiarity with WCAG 2.2 Accessibility standards and Inclusive Design principles.

📝 Enhancement Note: The experience requirement is detailed, specifying "5+ years of professional experience, ideally in a design consultancy or digital agency," which sets a clear benchmark. The emphasis on "multiple domains of human-centered design" indicates a need for a broad and deep understanding of the UX discipline. The specific mention of Figma proficiency and advanced features like "auto layout, component libraries, variables, and design tokens" points to a need for candidates who are not only skilled designers but also understand efficient, scalable design systems and handoff processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio is required for consideration, showcasing a range of UX/CX design projects.

• The portfolio should demonstrate a strong understanding of human-centered design principles and methodologies applied across diverse projects.

• Highlight case studies that illustrate the entire design process, from initial research and strategy to final design execution and outcomes.

• Showcase examples of wireframes, user flows, interactive prototypes, and final UI designs, with clear explanations of design decisions and rationale.

Process Documentation:

• Demonstrate experience in leading design workshops and collaborative ideation sessions.

• Provide examples of how you've developed and utilized personas, customer journey maps, and information architecture to guide design.

• Showcase your ability to create developer-ready UI components and utilize design systems, leveraging features like auto layout, component libraries, and design tokens for efficient handoff.

• Illustrate your approach to advocating for and implementing accessible design (WCAG 2.2) and inclusive design principles within your projects.

📝 Enhancement Note: The explicit requirement for an online portfolio is a critical filter. The enhancement focuses on what the portfolio should contain for a UX Architect role: evidence of the full design lifecycle, strategic thinking, collaboration, and technical proficiency in tools like Figma, especially concerning design systems and accessibility. This guides candidates on how to best present their qualifications.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Traditional Benefits:

  • Generous Paid Time Off (PTO).
  • Health Coverage.
  • Disability Insurance.
  • Paid Family Leave.

• Extended Benefits for Employee Well-being:

  • Learning & Development: Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and defined skill development paths.
  • Modern Health: A mental health and well-being platform providing 1:1 care, group support sessions, and self-serve resources.
  • Carrot Fertility: Inclusive fertility and family-forming coverage (adoption, surrogacy, fertility treatments, pregnancy) with employer-sponsored funds.
  • Fringe Stipend Program: A company-paid stipend for personalized lifestyle benefits, allowing choice from vendors like Netflix, Spotify, GrubHub, student loan repayment, travel, and fitness services.

• Community & Financial Wellness:

  • Employee Resource Groups (ERGs) focused on diversity and inclusion.
  • Philanthropic Partnerships offering opportunities for community engagement and pro-bono projects.

Working Hours:

• Standard full-time work week, typically around 40 hours.

• CapTech offers a flexible work environment and supports work-life balance. Employees must be available to work onsite at client locations or CapTech offices as requested, with potential for remote work when compatible with CapTech and client needs.

📝 Enhancement Note: A salary range has been estimated based on typical market rates for a UX Architect in Richmond, VA, considering the specified experience level and the consulting industry context. The benefits section is detailed, pulling from the provided text and categorizing them for clarity, highlighting both traditional and unique extended benefits that are attractive to experienced professionals. The work arrangement clarifies the hybrid nature and the conditions for remote work.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting. CapTech Consulting operates within the technology consulting sector, partnering with clients ranging from Fortune 100 companies to mid-sized enterprises and government agencies. This industry context implies a focus on delivering innovative solutions, driving digital transformation, and maintaining strong client relationships.

Company Size: Mid-to-large enterprise (implied by Fortune 100 client base and national presence). This size suggests structured processes, opportunities for diverse project exposure, and a robust organizational framework.

Founded: The company was founded with a passion for creating enduring relationships and has grown into a nationwide consultancy. This history points to a culture that values long-term partnerships, client success, and sustainable growth.

Team Structure:

• The CX team likely comprises specialists in user research, UX/UI design, interaction design, and possibly content strategy, working in a collaborative, project-based model.

• UX Architects are positioned to mentor other practitioners, suggesting a hierarchical structure where senior members guide and oversee the work of more junior team members.

Methodology:

• Data-Driven Design: A strong emphasis on qualitative and quantitative user research to inform all design decisions.

• Human-Centered Design: Core to the CX team's approach, ensuring user goals, behaviors, and attitudes are central to product and experience development.

• Agile Practices: Familiarity with Agile development lifecycles is preferred, indicating iterative development and close team collaboration.

• Innovation & Technology Exploration: A proactive approach to exploring and leveraging new technologies, including AI-powered design tools, to enhance creative output and efficiency.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: The company culture is framed around client collaboration, technology-driven solutions, and a passion for building lasting relationships. The team structure is inferred to be project-based and collaborative, with senior roles like UX Architect taking on mentorship and leadership responsibilities. The methodology emphasizes data-driven, human-centered design and an openness to new technologies.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level position within the UX/CX discipline. A UX Architect is expected to lead complex design initiatives, mentor other designers, and contribute to the strategic direction of the CX practice. This level signifies a transition from individual contribution to a more influential role in shaping design outcomes and team capabilities.

Reporting Structure: While not explicitly stated, a UX Architect typically reports to a Design Director, CX Lead, or a similar senior management role within the consulting practice. They, in turn, provide oversight and mentorship to junior UX/UI designers and user researchers.

Operations Impact: UX Architects are critical to CapTech's success by ensuring that client digital solutions are not only technologically sound but also highly usable, engaging, and effective in meeting both user needs and business objectives. Their work directly influences client satisfaction, product adoption rates, brand perception, and ultimately, the achievement of client business goals.

Growth Opportunities:

• Leadership Advancement: Potential to grow into roles such as Lead UX Architect, Design Director, or Practice Lead within the CX group, taking on more strategic oversight and team management responsibilities.

• Specialization & Skill Development: Opportunities to deepen expertise in specific areas like AI-driven design, accessibility, advanced research methodologies, or product strategy. CapTech's commitment to L&D, including certification and tuition support, facilitates this.

• Client Engagement & Influence: Increased opportunities to lead client engagements, influence strategic digital roadmaps, and build long-term client relationships.

• Methodology Development: Contribution to the evolution of CapTech's CX methodologies, approaches, and toolsets, solidifying expertise and thought leadership.

📝 Enhancement Note: This section frames the UX Architect role as a significant step in a career within UX/CX design, emphasizing the leadership and strategic influence expected at this level. The growth opportunities are tailored to a consulting environment, highlighting advancement within the practice, specialization, and direct client impact.

🌐 Work Environment

Office Type: CapTech operates as a consulting firm, meaning the work environment is often client-site based, supplemented by CapTech's own office spaces. The culture supports a blend of collaborative office settings and client-facing environments.

Office Location(s): The primary location is Richmond, Virginia. However, as a consulting firm with a national presence, employees may be required to work at client locations across the country. CapTech also maintains its own office spaces in various regions.

Workspace Context:

• Collaborative Hubs: CapTech offices likely feature collaborative spaces designed to foster teamwork, ideation, and knowledge sharing among consultants.

• Technology-Enabled: Access to modern technology and design tools (e.g., Figma, Adobe Suite, collaboration platforms) is expected to support efficient work.

• Client-Centric: A significant portion of work may occur at client sites, requiring adaptability and professionalism in diverse corporate environments.

Work Schedule:

• A standard 40-hour work week is typical.

• While flexibility and work-life balance are emphasized, the nature of consulting often requires adaptability to meet project deadlines and client demands, which may occasionally involve working beyond standard hours. Remote work is possible when aligned with client and company needs.

📝 Enhancement Note: The work environment description acknowledges the dual nature of consulting: client-site work and internal office collaboration. It highlights the need for adaptability and professionalism, while also pointing to the supportive internal resources CapTech provides.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and required online portfolio to assess foundational skills, experience, and alignment with the role.

• Hiring Manager/Team Interview: A conversation with the hiring manager (Laura Massa) and potentially other CX team members to discuss your experience, approach to UX design, and cultural fit. Be prepared to discuss your portfolio in detail.

• Design Challenge/Case Study Presentation: You may be asked to present a detailed case study from your portfolio or complete a design exercise that simulates real-world project challenges. This will assess your problem-solving skills, design process, and communication abilities.

• Final Interview: Potentially with senior leadership to discuss strategic thinking, leadership potential, and overall fit within CapTech's consulting model.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects that showcase your expertise as a UX Architect. Prioritize projects that demonstrate leadership, complex problem-solving, and impact.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), your key contributions, the challenges you overcame, and the measurable business/user outcomes.

• Showcase Process, Not Just Polish: While polished final designs are important, emphasize your design thinking, iterative process, and how you leveraged user research and feedback. Include artifacts like personas, journey maps, wireframes, and prototypes.

• Highlight Figma Proficiency: If applicable, specifically showcase examples of your work in Figma, demonstrating your use of advanced features like auto layout, component libraries, and design tokens for efficient handoff and scalability.

• Address Accessibility: If possible, include projects where you actively incorporated accessibility standards (WCAG 2.2) and inclusive design principles, explaining your approach and the impact.

Challenge Preparation:

• Understand the Business Context: If given a design challenge, thoroughly research CapTech Consulting and the potential client industry to understand their business goals and user base.

• Focus on Process: Be prepared to articulate your step-by-step approach to solving the problem, focusing on user needs, business objectives, and iterative refinement.

• Communicate Clearly: Practice explaining your design decisions concisely and persuasively, anticipating questions about trade-offs, constraints, and potential solutions.

• Be Ready for Trade-offs: Consulting roles often involve balancing ideal solutions with practical constraints (time, budget, technology). Be prepared to discuss how you navigate these.

📝 Enhancement Note: This section provides actionable advice tailored to a UX Architect role in consulting. It breaks down the interview process, offers specific tips for portfolio presentation (emphasizing Figma and accessibility), and guides candidates on how to prepare for potential design challenges, focusing on the strategic and process-oriented aspects valued in consulting.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Highly preferred for UI design, prototyping, component libraries, design tokens, auto layout, and developer handoff. Candidates are expected to have advanced proficiency.

• Adobe Creative Suite: Proficiency in Illustrator, Photoshop, and InDesign is preferred for broader design tasks and asset creation.

• Presentation Software: Proficiency in PowerPoint for client and internal presentations is preferred.

Analytics & Reporting:

• User Research Tools: Familiarity with tools such as Optimal Workshop (for information architecture testing), UserTesting.com (for remote usability testing), and SurveyMonkey (for surveys) is a plus.

• Analytics Platforms (Implied): While not explicitly listed, UX Architects often work with data from analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and inform design.

CRM & Automation:

• Agile Project Management Tools (Implied): Familiarity with tools like Jira or Asana may be beneficial for collaborating within Agile development lifecycles.

📝 Enhancement Note: This section focuses on the specific software and tools mentioned in the job description, highlighting Figma as a key requirement and detailing the expected proficiency level. It also includes implied tools relevant to the UX Architect role in a consulting context.

👥 Team Culture & Values

Operations Values:

• Client Success & Partnership: A core value is collaborating closely with clients to achieve their goals and build long-term, successful partnerships.

• Innovation & Technology: A commitment to staying current with design and technology trends, actively exploring and leveraging new tools like AI to enhance solutions.

• Excellence & Quality: Striving for high-quality, impactful digital experiences that are intuitive, effective, and accessible.

• Continuous Learning & Growth: Encouraging professional development, skill enhancement, and a proactive approach to learning.

• Collaboration & Teamwork: Fostering a supportive environment where team members work together, share knowledge, and provide constructive feedback.

Collaboration Style:

• Cross-Functional Integration: UX Architects are expected to work seamlessly with developers, business analysts, and other project team members, bridging the gap between user needs and technical implementation.

• Client-Facing Engagement: A consultative approach to client interactions, involving active listening, clear communication, and collaborative problem-solving.

• Mentorship & Knowledge Sharing: A culture where senior members like UX Architects actively mentor junior staff and contribute to the collective knowledge base of the CX practice.

• Feedback-Driven Iteration: Embracing constructive feedback from peers, directors, and clients to continuously refine designs and improve outcomes.

📝 Enhancement Note: This section interprets the company's stated values and the role's responsibilities into specific cultural attributes and collaboration styles relevant to a UX Architect at CapTech Consulting, emphasizing client focus, innovation, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Navigating the inherent tension between delivering optimal user experiences and adhering to client budgets, timelines, and technical limitations.

• Driving Adoption of Best Practices: Advocating for and successfully implementing user-centered design, accessibility, and new technologies (like AI tools) within diverse client organizations that may have varying levels of digital maturity.

• Managing Multiple Stakeholders: Effectively communicating and aligning design vision across various client stakeholders, internal teams, and project members, each with potentially different priorities.

• Staying Ahead of Rapid Technological Change: Continuously learning and adapting to new design tools, methodologies, and emerging technologies (e.g., AI in design) to maintain a competitive edge.

Learning & Development Opportunities:

• Formal Training & Certifications: Access to programs offering certification and tuition support, enabling specialization and formal skill acquisition.

• Digital Learning Resources: On-demand digital learning courses provide flexibility for self-paced skill development.

• Mentorship & Coaching: Guidance from experienced professionals within CapTech, facilitating career progression and skill refinement.

• Industry Engagement: Opportunities for professional development through industry involvement, conferences, and workshops to stay abreast of best practices and network.

📝 Enhancement Note: This section anticipates potential challenges a UX Architect might face in a consulting environment and links them to specific learning and development opportunities provided by CapTech, offering a proactive perspective for candidates.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed from concept to launch. What was your specific role, what were the key challenges, and how did you measure success?" (Focus on your process, problem-solving, and impact).

• "How do you balance the needs of the end-user with the business objectives of a client, especially when they conflict?" (Highlight your negotiation, prioritization, and strategic thinking skills).

• "Walk us through a time you had to advocate for a design decision that was met with resistance. What was your approach, and what was the outcome?" (Demonstrate your communication, persuasion, and resilience).

Company & Culture Questions:

• "What interests you about CapTech Consulting and our CX practice specifically?" (Research CapTech's client work, values, and recent projects.)

• "How do you stay current with emerging design trends and technologies, such as AI in design?" (Connect your learning habits to the company's emphasis on innovation.)

Portfolio Presentation Strategy:

• Choose impactful case studies: Select 2-3 projects that best represent your UX Architect capabilities, covering strategy, research, design, and impact.

• Structure your narrative: For each project, clearly articulate the problem statement, your role and responsibilities, your design process (and why you chose it), key decisions and rationale, challenges overcome, and measurable results.

• Highlight Figma expertise: If presenting Figma work, explain your system design, component usage, auto layout application, and how it facilitated efficient handoff and scalability.

• Emphasize Accessibility: Discuss any instances where you integrated WCAG 2.2 standards or inclusive design principles, explaining the rationale and impact.

• Be ready for deep dives: Anticipate questions about specific design choices, trade-offs, and how you would approach similar challenges in the future.

📝 Enhancement Note: This section provides concrete examples of interview questions tailored to a senior UX Architect role in consulting, focusing on strategy, process, and client engagement. It also offers specific guidance for portfolio presentation, emphasizing key skills like Figma proficiency and accessibility.

📌 Application Steps

To apply for this UX Architect position:

• Submit your application through the provided link on SmartRecruiters.

• Customize your Resume: Tailor your resume to highlight your 5+ years of relevant experience in UX/CX design, emphasizing your leadership, strategic thinking, and proficiency in human-centered design methodologies. Use keywords from the job description naturally.

• Prepare Your Portfolio: Ensure your online portfolio is up-to-date, easily navigable, and showcases 2-3 of your strongest UX Architect case studies. Focus on demonstrating your full design process, problem-solving skills, and measurable impact.

• Practice Your Pitch: Be ready to articulate your design philosophy, your approach to user research and testing, and how you leverage tools like Figma for efficient design systems and handoffs. Practice presenting a case study from your portfolio.

• Research CapTech Consulting: Understand their client base, industry focus, core values, and recent projects. Be prepared to discuss why you are a good fit for their consulting culture and CX practice.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with CapTech Consulting before making application decisions.