UX Intern

📍 Job Overview

Job Title: UX Intern Company: ING Location: HBP (Amsterdam - Haarlerbergpark), Netherlands Job Type: PART_TIME Category: User Experience (UX) Design / Product Design Date Posted: February 17, 2026 Experience Level: Entry-Level (Internship) Remote Status: Hybrid

🚀 Role Summary

• This internship focuses on designing an exceptional user experience for ING's InfraPort Application, specifically for a new Data Management Tool (DMS).
• The role involves translating complex analyst needs into intuitive and user-friendly interfaces, including wireframes, prototypes, and high-fidelity UI designs.
• Collaboration is a key aspect, requiring close partnership with Product Managers, Engineers, and Data Analysts to ensure designs are both usable and technically feasible.
• The intern will contribute to the visual and graphic design elements, such as UI polish, iconography, and dashboard visuals, supporting the overall product aesthetic.
• This position offers significant exposure to cutting-edge data infrastructure, API offerings, ETL processes, and advanced data handling capabilities, including LLM integration.

📝 Enhancement Note: While the provided description is for a UX Intern, the prompt requests enhancement for Revenue Operations, Sales Operations, or GTM roles. Given the input, I will proceed with enhancing the UX Intern role as provided, but will note that it does not align with the requested operations focus. If a new input for an operations role is provided, I will gladly enhance it accordingly.

📈 Primary Responsibilities

• Design and develop best-in-class user experiences for the Data Management Tool (DMS), prioritizing clarity, efficiency, and user trust.
• Create detailed wireframes, interactive prototypes, and high-fidelity UI designs to effectively communicate design concepts and user flows.
• Conduct user research and analysis (even at an intern level) to understand analyst needs and translate them into actionable design specifications.
• Collaborate iteratively with Product Managers to define product requirements and with Engineers to ensure technical feasibility and seamless implementation of designs.
• Support the Product and Engineering teams by contributing to visual design elements, including UI polish, iconography, and dashboard layouts.
• Assist in the development and refinement of user interface components and design systems, ensuring consistency and scalability.
• Participate in design reviews and feedback sessions, incorporating input from stakeholders to enhance design quality and usability.
• Gain exposure to and contribute to the understanding of data brokering, API offerings, and the automation of ETL processes within a cloud infrastructure context.

📝 Enhancement Note: The primary responsibilities have been elaborated to reflect typical UX intern tasks, emphasizing the design process, stakeholder collaboration, and contribution to product development within a technology-focused environment.

🎓 Skills & Qualifications

Education: Must be currently enrolled in a Dutch university or an EU university (for EU passport holders) pursuing a degree in Design, Human-Computer Interaction (HCI), Graphic Design, Computer Science with a UX focus, or a related field.

Experience: Previous internship experience or relevant project work in UX/UI design, product design, or graphic design is beneficial but not strictly required. A strong portfolio demonstrating design thinking and execution is essential.

Required Skills:

• Strong user-centric mindset with the ability to empathize with user needs and translate them into effective UX flows and interfaces.
• Proficiency in creating wireframes, user flows, and interactive prototypes using design tools such as Figma, Sketch, Adobe XD, or similar.
• Basic understanding of UI design principles and visual design aesthetics.
• Excellent collaboration and communication skills, with the ability to work effectively within a cross-functional team (Product Managers, Engineers, Analysts).
• Enthusiasm, proactivity, and a strong desire to learn and contribute.
• Ability to act autonomously and identify opportunities for improvement.
• Basic technical savviness, including a foundational understanding of how software functions (e.g., APIs, data pipelines, performance constraints).

Preferred Skills:

• Experience with graphic design tools for UI polish, iconography, and dashboard creation.
• Familiarity with user research methodologies and usability testing principles.
• Exposure to agile development methodologies.
• Understanding of data management concepts, ETL processes, or cloud infrastructure.
• Ability to articulate design decisions and rationale clearly.

📝 Enhancement Note: Educational requirements have been specified to align with the typical profile of an intern at a Dutch university. The skills have been categorized and expanded to provide a clearer picture of the expected competencies, emphasizing both core UX skills and the collaborative, technical aspects mentioned in the job description.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of design projects that showcase your design process from problem identification to final solution.
• Demonstrations of wireframes, user flows, and interactive prototypes for at least one significant project.
• Examples of high-fidelity UI designs, illustrating attention to detail in visual design and user interface elements.
• Case studies that clearly articulate the problem, your role, the design decisions made, and the outcome or learnings.
• Projects should highlight your user-centric approach and problem-solving capabilities.

Process Documentation:

• For each project in your portfolio, be prepared to discuss your design process, including:
  • User research and needs analysis methods employed.
  • Iterative design and prototyping stages.
  • Collaboration with stakeholders and how feedback was incorporated.
  • Technical considerations that influenced design choices.
  • Learnings and reflections on the project's success and areas for improvement.

📝 Enhancement Note: Portfolio requirements have been detailed to guide an intern on what to include and how to present their work effectively, focusing on demonstrating their design thinking process and collaboration skills, which are crucial for an intern role.

💵 Compensation & Benefits

Salary Range: Internship allowance of 700 EUR per month, based on a 36-hour work week.

Benefits:

• Internship Allowance: 700 EUR per month (based on a 36-hour work week).
• Work Equipment: Provision of a personal work laptop.
• Hybrid Working Model: Flexibility to blend home working for focused tasks and office working for collaboration and co-creation.
• Professional Development: Opportunities for personal growth and engagement in challenging work with extensive possibilities.
• Work Culture: Exposure to a people-focused, informal, and supportive work culture.
• Environment: A fun working environment alongside innovative colleagues.
• Networking: Opportunity to build a professional network and gain broad exposure to banking operations.

Working Hours: Part-time, with an expected commitment of 36 hours per week. The hybrid model allows for a blend of remote and in-office work, offering flexibility in structuring the work week.

📝 Enhancement Note: The salary is explicitly stated. Benefits have been detailed to highlight the value proposition for an intern. Working hours are clarified as part-time with a specific weekly commitment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking & Financial Services, Technology Company Size: ING is a large, global financial institution with a significant presence in the technology and digital transformation space. This means interns will be part of a structured yet innovative environment, working with established processes and forward-thinking projects. Founded: ING's origins trace back to the 1991 merger of two Dutch institutions, but its history as a financial services provider extends much further. This long heritage provides a stable foundation, while its current focus on digital innovation indicates a dynamic and evolving culture.

Team Structure:

• The intern will join a small, agile, and expert team working on the InfraPort application, with members located across the Netherlands, Poland, and Romania.
• This distributed, cross-functional team structure implies a need for strong asynchronous communication and clear documentation.
• The team is focused on building a new Data Management Tool from the ground up, indicating a project-oriented and innovative team dynamic.

Methodology:

• The team is focused on transforming infrastructure and data through smart technology, aiming for a more data-driven bank.
• Key methodologies likely include Agile development for rapid iteration and flexibility, with a strong emphasis on automation for ETL processes.
• The development of an API offering and LLM-powered data handling points to a commitment to modern technology stacks and data science practices.

Company Website: https://www.ing.com/

📝 Enhancement Note: Company culture and team context have been inferred based on ING's reputation as a large financial institution with a strong digital transformation agenda and the description of the InfraPort team as small, agile, and cross-border.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level internship role, offering foundational experience in User Experience (UX) Design within a corporate technology environment. It's designed for students to gain practical skills and industry exposure.

Reporting Structure: The UX Intern will report to a Product Manager or a Senior UX Designer within the InfraPort team. They will work closely with Engineers and Data Analysts, providing a broad view of the product development lifecycle.

Operations Impact: While not a traditional operations role, the UX Intern's work directly impacts the usability and efficiency of internal tools like the Data Management Tool (DMS). Effective UX design can lead to increased analyst productivity, reduced errors, and faster data processing, indirectly supporting operational efficiency and data-driven decision-making across the bank.

Growth Opportunities:

• Skill Development: Deepen expertise in UX/UI design, prototyping, and user research, with opportunities to learn about data infrastructure, APIs, and LLM applications.
• Industry Exposure: Gain hands-on experience in a large, global financial institution and understand the complexities of digital transformation in banking.
• Networking: Build professional connections with experienced designers, product managers, and engineers.
• Future Opportunities: Successful interns may be considered for future roles within ING, such as trainee positions (International Talent Programme) or other entry-level positions, based on performance and business needs.

📝 Enhancement Note: The career and growth analysis has been tailored to an internship position, focusing on skill acquisition, industry exposure, and potential future pathways within ING, while relating the UX impact to operational efficiency.

🌐 Work Environment

Office Type: The role offers a hybrid work arrangement, blending remote work with in-office collaboration. This suggests a modern office setup designed to facilitate teamwork and co-creation.

Office Location(s): The primary office location is HBP (Amsterdam - Haarlerbergpark) in Amsterdam, Netherlands. This location is likely a modern business park with good transport links.

Workspace Context:

• Collaborative Environment: The hybrid model emphasizes the importance of in-office days for collaboration, brainstorming, and team interaction, fostering a dynamic and engaging workspace.
• Tools and Technology: Interns will be provided with a work laptop and will have access to design software and collaboration tools necessary for their role.
• Team Interaction: Opportunities to work closely with a small, agile, and international team, providing diverse perspectives and learning opportunities.

Work Schedule: Part-time (36 hours per week) with a hybrid arrangement, allowing for a structured yet flexible schedule conducive to balancing work with academic commitments.

📝 Enhancement Note: The work environment has been elaborated to reflect the hybrid nature of the role and the collaborative spirit implied by the job description, focusing on the benefits and structure of the workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and motivation letter, focusing on educational background, relevant skills, and enthusiasm.
• Portfolio Review: A crucial step where candidates present their design portfolio. Expect to walk through 1-2 key projects, explaining your thought process, design decisions, and outcomes.
• Skills Assessment: May involve a short design exercise or a case study presented during an interview to assess practical skills and problem-solving abilities.
• Behavioral/Situational Interviews: Questions assessing collaboration, initiative, user-centricity, and technical savviness.
• Team/Hiring Manager Interview: Discussion about role fit, career aspirations, and cultural alignment with the team and ING.

Portfolio Review Tips:

• Storytelling: Structure your portfolio projects as compelling stories. Clearly define the problem, your approach, your specific contributions, the design solutions, and the results or learnings.
• Process Focus: Emphasize your design process. Show how you move from research and ideation to wireframing, prototyping, and final UI.
• Visual Clarity: Ensure your designs are well-presented, easy to understand, and visually appealing. Use high-quality mockups and prototypes.
• Quantify Impact (if possible): Even for academic projects, try to articulate the potential impact or the learnings gained.
• Tailor to the Role: Highlight projects that demonstrate skills relevant to designing internal tools or data-driven applications.

Challenge Preparation:

• Design Exercise: Be prepared for a small design challenge. Practice sketching user flows or wireframes for a given problem quickly.
• Technical Understanding: Refresh your understanding of basic software concepts like APIs, data pipelines, and performance constraints, as mentioned in the requirements.
• Motivation Letter: Clearly articulate why you are interested in UX design at ING, specifically with the InfraPort/DMS project, and what you hope to learn.

📝 Enhancement Note: The interview and portfolio review process has been detailed with actionable advice tailored for a UX intern candidate, emphasizing the importance of showcasing design process and practical skills.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency with tools like Figma, Sketch, Adobe XD, or similar is expected for wireframing, prototyping, and UI design.
• Collaboration Platforms: Experience with tools like Jira, Confluence, Slack, or Microsoft Teams for team communication and project management.
• Visual Design Tools: Familiarity with Adobe Creative Suite (Photoshop, Illustrator) for graphic design tasks like iconography and UI polish.

Analytics & Reporting:

• While not a primary focus for a UX intern, an understanding of how design impacts user behavior and metrics might be discussed. Familiarity with basic analytics concepts or dashboarding tools could be a plus.

CRM & Automation:

• Not directly relevant to this specific UX role, but understanding the broader context of data management and automation within ING's infrastructure is beneficial.

📝 Enhancement Note: The technology stack has been inferred based on standard UX design practices and the context of a corporate technology team working on application development.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, ensuring that all design decisions are made with the end-user's needs and experience at the forefront.
• Collaboration: Emphasis on teamwork and open communication across design, product, and engineering disciplines.
• Curiosity & Learning: Encouraging a mindset of continuous learning, exploration of new technologies, and a proactive approach to skill development.
• Impact & Efficiency: A drive to deliver designs that not only meet user needs but also contribute to the efficiency and effectiveness of internal tools and processes.
• Innovation: Fostering an environment where new ideas are welcomed and explored to build cutting-edge solutions.

Collaboration Style:

• Cross-Functional Integration: The team operates with close collaboration between UX designers, Product Managers, Engineers, and Analysts, ensuring a holistic approach to product development.
• Feedback Culture: An open culture for giving and receiving constructive feedback on designs and processes.
• Agile and Iterative: Working in an agile manner, with regular check-ins, sprints, and iterative improvements based on feedback and testing.

📝 Enhancement Note: Team culture and values have been inferred from the job description's emphasis on collaboration, user-centricity, and the innovative nature of the project.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Needs: Effectively translating the technical requirements and needs of analysts into simple, intuitive user interfaces.
• Balancing Usability and Feasibility: Designing solutions that are highly usable while also being technically feasible within the existing infrastructure and development timelines.
• Working in a Hybrid/Distributed Team: Collaborating effectively with team members across different locations and time zones.
• Gaining Domain Knowledge: Quickly learning about ING's infrastructure, data management tools, and banking operations to inform design decisions.

Learning & Development Opportunities:

• UX/UI Mastery: Intensive practical experience in UX/UI design, user research, and prototyping.
• Tech Exposure: Deep dive into modern technology stacks, including APIs, data pipelines, cloud infrastructure, and Large Language Models (LLMs).
• Product Development Lifecycle: Understanding how products are built and iterated upon within a large financial institution.
• Professional Skills: Developing crucial soft skills like communication, collaboration, time management, and problem-solving in a professional setting.

📝 Enhancement Note: Challenges and growth opportunities have been framed to provide a realistic outlook for an intern, highlighting both the learning potential and the inherent difficulties of the role.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through a project in your portfolio. What was the problem, how did you approach it, what were your key design decisions, and what was the outcome?"
• User-Centricity: "How do you ensure your designs meet user needs? Describe a time you had to advocate for the user."
• Collaboration: "How do you collaborate with engineers and product managers? Describe a situation where you had to compromise on a design feature."
• Technical Understanding: "What is an API, and why is it important for software integration?" or "What are some potential performance constraints you consider when designing a user interface?"
• Motivation & Fit: "Why are you interested in UX design at ING? What do you hope to gain from this internship?"

Company & Culture Questions:

• Research ING's recent digital initiatives, its focus on innovation, and its role in the financial industry.
• Understand ING's stated values (e.g., "Think Forward").
• Be prepared to discuss how your personal values align with the team's collaborative and learning-oriented culture.

Portfolio Presentation Strategy:

• Conciseness: For each project, aim for a 5-7 minute walkthrough.
• Focus on Process: Highlight your thought process, not just the final screens. Use visuals to show iterations and key decision points.
• Quantify Impact: If possible, mention any positive outcomes, user feedback, or learnings from your projects.
• Technical Context: Briefly explain any technical considerations that influenced your design.
• Enthusiasm: Show genuine passion for design and learning.

📝 Enhancement Note: Interview preparation advice has been crafted to cover typical UX intern interview components, including portfolio presentation strategies and questions related to process, collaboration, and technical understanding.

📌 Application Steps

To apply for this UX Intern position at ING:

• Click the "Apply" button on the Workday job portal and submit your application.
• Resume Optimization: Ensure your resume clearly highlights your relevant coursework, projects, design tool proficiency, and any prior internship or volunteer experience. Tailor it to emphasize skills mentioned in the job description, such as user-centricity and collaboration.
• Motivation Letter Crafting: Write a compelling motivation letter that specifically addresses your interest in UX design, your enthusiasm for ING, and why you are a good fit for this particular internship (InfraPort/DMS project). Connect your academic background and personal drive to the role's requirements.
• Portfolio Preparation: Curate your design portfolio, ensuring it includes 1-3 strong projects that showcase your design process, wireframes, prototypes, and UI designs. Be ready to present these projects during the interview process.
• Company Research: Familiarize yourself with ING's mission, values, and recent technological advancements. Understand their commitment to digital transformation and user experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with ING before making application decisions.