UX Experience Manager | Qatar

📍 Job Overview

Job Title: UX Experience Manager Company: iHorizons Location: Qatar Job Type: FULL_TIME Category: User Experience (UX) / User Interface (UI) Design Leadership Date Posted: August 25, 2025 Experience Level: 10+ Years (with 5+ years in leadership) Remote Status: On-site

🚀 Role Summary

• Lead and manage a high-performing UX/UI design team, fostering a culture of innovation, collaboration, and continuous learning within the user experience domain.
• Drive the establishment and implementation of best-practice UX/UI design methodologies, staying abreast of emerging trends and technologies to ensure cutting-edge user-centered solutions.
• Cultivate strong user relationships and stakeholder engagement to deeply understand business needs, translating them into exceptional, user-friendly designs that enhance customer satisfaction and loyalty.
• Own the end-to-end user experience outcomes for all projects, ensuring successful implementation, driving efficiency, and championing improvements across digital channels.
• Recommend strategic service enhancements and user value propositions based on market trends, competitor analysis, and direct user feedback through focus groups.

📝 Enhancement Note: This role, while not strictly "Revenue Operations" or "Sales Operations," is critical to the B2B/B2G technology services company iHorizons. The UX Experience Manager directly impacts customer satisfaction, adoption, and retention, which are key drivers of recurring revenue and long-term client relationships. The focus on "technology enablement," "best-practice methodologies," and "efficiency" aligns with core operations principles. The role requires translating business needs into impactful designs, a skill set often found in operations professionals who bridge technical capabilities with business objectives.

📈 Primary Responsibilities

• Build, mentor, and manage a talented UX design team, creating a collaborative and innovative environment that promotes professional growth and high-quality output.
• Develop and document best-practice UI/UX design methodologies, ensuring adherence to industry standards and the effective utilization of the latest tools and practices.
• Own user satisfaction from a UI/UX perspective, building robust relationships with key stakeholders to understand their business needs and deliver excellent service.
• Drive the successful implementation of UX/UI solutions across projects, taking ownership of team outcomes and actively participating in implementation details when necessary.
• Conduct post-implementation reviews to capture lessons learned and identify areas for continuous improvement within the UX design process and team workflows.
• Stay current with emerging trends in UX/UI design and technology, actively bringing innovative ideas and approaches to the team and enabling the team's access to necessary tools.
• Recommend new services or enhancements to existing services based on market trends, competitive benchmarking, and user feedback gathered from focus groups.
• Champion opportunities to consistently improve the user experience across all digital channels, focusing on increasing user satisfaction, loyalty, and advocacy.
• Map customer journeys, identify opportunities for proactive intervention, and develop segmentation strategies to tailor experiences and drive continuous improvement.
• Contribute to team hiring and selection by defining job descriptions, competencies, and performing interview and selection activities, including onboarding new team members.
• Manage team performance through regular meetings, systematic reviews, constructive feedback, coaching, mentoring, and career path planning, ensuring alignment with organizational goals.

📝 Enhancement Note: The responsibilities clearly indicate a leadership role focused on team development, process standardization, strategic recommendations, and direct impact on customer satisfaction and business outcomes. The emphasis on "best-practice methodologies," "continuous improvement," and "efficiency" are core operational tenets that will be central to the candidate's success.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Art, Graphic Design, Human-Computer Interaction (HCI), or a related design or technical field.
• Possession of relevant UX design certifications is highly advantageous.

Experience:

• A minimum of 10 years of progressive experience in UI/UX Design.
• At least 5 years of experience in a senior-level or leadership capacity, managing design teams or significant design initiatives.
• Demonstrated experience with design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, Adobe XD, or Figma.
• Proven experience with front-end development technologies, including HTML5, CSS3, and JavaScript, to ensure practical understanding of implementation constraints and possibilities.

Required Skills:

• Deep proficiency in UX/UI design principles, methodologies, and industry best practices, including user-centered design, usability heuristics, and accessibility standards.
• Expertise in wireframing, prototyping, and creating interactive mockups using industry-leading tools (e.g., Sketch, Adobe XD, Figma).
• Strong ability to plan, conduct, and analyze user research and usability testing sessions to gather actionable insights.
• Solid understanding of interaction design principles, information architecture concepts, and user journey mapping.
• Familiarity with mobile design considerations, responsive design techniques, and cross-platform compatibility.
• Skill in analyzing quantitative and qualitative data to inform design decisions and optimize user experiences.
• Excellent communication and presentation skills, with the ability to articulate design rationale and solutions effectively to diverse stakeholders.
• Proven team management, mentoring, and leadership capabilities, with a focus on fostering talent and driving team performance.
• Experience in customer relationship management and stakeholder engagement to gather requirements and ensure alignment.

Preferred Skills:

• Experience in the technology services or consulting industry.
• Knowledge of Agile development methodologies and their application to UX design processes.
• Familiarity with A/B testing and conversion rate optimization (CRO) principles.
• Experience with user analytics platforms (e.g., Google Analytics, Mixpanel) for data-driven design.
• Understanding of front-end development frameworks (e.g., React, Angular, Vue.js) is a plus.

📝 Enhancement Note: The requirement for 10+ years of experience with at least 5 in leadership, coupled with a strong portfolio and proficiency in design tools and front-end basics, indicates a senior-level role demanding both strategic vision and practical execution capability. The blend of design skills with team management and business acumen is typical for leadership roles in operations-adjacent functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive and visually compelling portfolio showcasing a strong track record of successful UX/UI design projects, demonstrating a clear understanding of user-centered design principles.
• Case studies that detail the problem statement, design process, user research methodologies, wireframing, prototyping, and final implementation of digital products or services.
• Evidence of impactful user experience improvements, quantifiable metrics (e.g., increased conversion rates, reduced bounce rates, improved task completion times), and ROI demonstration are highly valued.
• Projects should illustrate proficiency with industry-standard design tools (e.g., Sketch, Figma, Adobe XD) and highlight the candidate's ability to translate complex business requirements into intuitive user interfaces.
• Examples of user journey mapping, information architecture, and interaction design strategies that have led to enhanced user satisfaction and business outcomes.

Process Documentation:

• Ability to establish and document best-practice UI/UX design methodologies, including user research, persona development, journey mapping, wireframing, prototyping, usability testing, and iterative design processes.
• Experience in creating process flows for user research recruitment, feedback collection, and the integration of user insights into the design lifecycle.
• Documentation of design system components, style guides, and UI pattern libraries to ensure consistency and scalability across projects.
• Processes for collaborating with cross-functional teams (e.g., product management, engineering, marketing) to ensure seamless integration of UX/UI designs.

📝 Enhancement Note: For a leadership role like this, the portfolio is paramount. It serves as a tangible representation of the candidate's design philosophy, process rigor, and ability to deliver tangible results. The expectation is not just aesthetically pleasing designs, but well-reasoned, user-validated, and business-impactful solutions.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: QAR 25,000 - QAR 40,000 per month (approximately USD 6,850 - USD 10,960 per month).
• Methodology: This estimate is based on research for senior UX/UI Design leadership roles in Qatar, considering the cost of living, industry demand for specialized tech talent, and the seniority of the position (10+ years experience, 5+ in leadership). iHorizons operates in the technology services sector, which typically offers competitive compensation. Salary ranges can vary significantly based on the candidate's specific experience, interview performance, and negotiation.

Benefits:

• Comprehensive health insurance coverage for employees and potentially dependents.
• Paid annual leave and public holidays in accordance with Qatari labor law.
• Opportunities for professional development, training, and attending industry conferences.
• Potential for performance-based bonuses or incentives.
• Support for career growth and advancement within a leading technology services organization.
• Exposure to innovative projects and cutting-edge technologies in the Arab World.
• Supportive and collaborative work environment with a focus on employee well-being and growth.

Working Hours:

• Standard full-time working hours are expected, likely mirroring a typical 40-hour work week (e.g., 8 hours per day, 5 days per week).
• While specific hours may vary, flexibility may be offered based on project needs and team coordination, but the role is primarily on-site in Qatar.

📝 Enhancement Note: Given the location in Qatar and the senior leadership nature of the role, a competitive salary package is expected. The benefits listed are standard for professional roles in the region and within international companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Services, Business Solutions, Digital Transformation. iHorizons operates within a dynamic technology sector, focusing on helping clients migrate their digital services to achieve improved customer experiences and operational efficiencies. This context means a fast-paced environment that values innovation, client-centricity, and technological advancement. Company Size: iHorizons is a significant player in the Arab World, suggesting a mid-to-large enterprise size. This typically implies structured processes, opportunities for specialization, and a professional corporate environment, while still retaining agility. Founded: The company was founded with a mission to support digital service migration, indicating a history of adapting to technological shifts and a commitment to long-term client partnerships. This suggests a stable yet forward-thinking organization.

Team Structure:

• The UX design team will report directly to this role, indicating a dedicated unit focused on user experience.
• This role reports to the Director – Services Development and Delivery, placing UX leadership within the broader service delivery framework.
• Collaboration is expected with various departments, including product development, engineering, project management, and client services, to integrate user experience insights across the organization.

Methodology:

• Emphasis on establishing and following best-practice UI/UX design methodologies, including user research, iterative design, and usability testing.
• A data-driven approach is implied through recommendations based on market trends, benchmarking, and user feedback, suggesting a focus on measurable outcomes.
• Fostering continuous improvement and technological excellence means embracing new tools, techniques, and approaches to elevate the quality and efficiency of design outputs.

Company Website: https://www.ihorizons.com/

📝 Enhancement Note: iHorizons' focus on digital transformation and client success implies a culture that values expertise, innovation, and strong client relationships. The UX team's role is central to delivering on these promises, making this a high-visibility and impactful position.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Management/Leadership role within the UX/UI discipline. It requires not only deep technical expertise in design but also strong people management, strategic thinking, and business acumen. The scope involves leading a team, defining processes, and influencing product/service direction. Reporting Structure: The UX Experience Manager reports to the Director – Services Development and Delivery. This structure suggests that UX is integrated into the core service delivery functions, allowing for direct influence on project outcomes and client satisfaction. The team members directly report to the Manager, establishing a clear leadership hierarchy. Operations Impact: The UX Experience Manager's impact is significant, directly influencing customer satisfaction, user adoption rates, and client retention. By ensuring intuitive and efficient user experiences, the role contributes to reduced customer support costs, increased engagement, and ultimately, the financial success and reputation of iHorizons and its clients. The ability to recommend services and drive user value is a direct contribution to business growth.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a Director-level role overseeing broader design or service delivery functions, or to specialize further in areas like UX Strategy or Service Innovation.
• Skill Development: Opportunities to deepen expertise in emerging UX technologies, AI-driven design, advanced user research techniques, and leadership development programs.
• Strategic Influence: The role provides a platform to influence the strategic direction of iHorizons' service offerings and digital products, contributing to the company's overall market positioning and innovation roadmap.
• Cross-functional Exposure: Working closely with development and delivery teams offers exposure to project management, technology implementation, and client management, broadening career perspectives.

📝 Enhancement Note: This role offers a clear path for career progression within a technology services firm, moving from team leadership to broader strategic management or specialized expertise. The emphasis on impact and continuous learning makes it attractive for ambitious operations and design professionals.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site" in Qatar. This suggests a corporate office environment where collaboration, team interaction, and access to company resources are primary. Office Location(s): The company is headquartered in Doha, Qatar. The specific office location will offer a professional workspace designed to facilitate collaboration and productivity.

Workspace Context:

• The workspace is likely to be a modern office setting in Doha, equipped with the necessary tools and technology for UX design and team collaboration.
• Expect opportunities for direct interaction with the UX/UI team, as well as cross-functional teams, fostering a dynamic and collaborative work atmosphere.
• The environment will support focused design work, team meetings, client presentations, and strategic planning sessions.

Work Schedule:

• The standard work schedule is likely to be Monday to Friday, with typical business hours.
• While flexibility may exist for critical project deadlines, the on-site nature means adherence to established office hours is expected.

📝 Enhancement Note: The on-site requirement in Qatar is a key factor. Candidates should be prepared for a traditional office-based work environment, emphasizing in-person collaboration and adherence to local work culture and regulations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience alignment.
• Technical/Portfolio Review: An in-depth discussion about your portfolio, design philosophy, methodologies, and past project successes. Be prepared to walk through your case studies, explaining your process, challenges, and outcomes.
• Behavioral/Situational Interviews: Questions assessing leadership style, team management approach, problem-solving skills, stakeholder management, and how you handle conflict or challenging situations.
• Team/Stakeholder Interviews: Meetings with the Director – Services Development and Delivery, and potentially other key stakeholders or team members, to evaluate cultural fit and collaborative potential.
• Final Interview: Potentially with senior leadership to discuss strategic alignment and overall fit with the company's vision.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects that best showcase your leadership, process, and impact. Prioritize projects that align with technology services or digital transformation.
• Tell a Story: For each project, clearly articulate the problem, your role, the methodologies used (research, design, testing), the specific challenges faced, your solutions, and the quantifiable results or impact achieved.
• Highlight Leadership: Demonstrate how you led teams, mentored designers, and drove process improvements. Include examples of strategic decision-making and how you influenced project direction.
• Showcase Process: Detail your UX process from discovery to delivery. Emphasize user research, data analysis, and iterative design.
• Be Prepared for Questions: Anticipate questions about your design choices, how you handle feedback, your approach to team development, and your understanding of business objectives.

Challenge Preparation:

• Be ready for potential case studies or design exercises that might require you to critique an existing user experience, propose improvements, or outline a UX strategy for a given scenario.
• Prepare to discuss how you would approach building or improving a UX team and its processes from the ground up or from a current state.
• Think about how you would measure the success of your team and the UX initiatives you lead.

📝 Enhancement Note: The interview process will heavily scrutinize both design expertise and leadership capabilities. A well-prepared, insightful portfolio presentation is crucial for success. Demonstrating an understanding of business impact and process efficiency, beyond just design aesthetics, will be key.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP. Proficiency in at least one major design and prototyping tool is essential.
• Graphic Design: Adobe Creative Suite (Photoshop, Illustrator).
• User Research & Testing: Tools for conducting interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Hotjar, SurveyMonkey).
• Wireframing: Balsamiq, Miro, or similar tools for rapid ideation and low-fidelity prototyping.
• Collaboration & Project Management: Jira, Confluence, Trello, Asana, Slack, Microsoft Teams. Familiarity with these tools is important for team collaboration and project tracking.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics. Understanding how to interpret user behavior data is critical.
• User Behavior Analytics: Hotjar, Mixpanel, Amplitude. For deeper insights into user interactions and funnels.
• Reporting & Dashboarding: Tools like Tableau or Power BI might be used for creating and presenting UX performance metrics, though direct experience may not be required if the team supports this.

CRM & Automation:

• While not a direct CRM role, understanding how UX impacts CRM data and customer journeys within a CRM context could be beneficial. Familiarity with how design integrates with customer-facing platforms is a plus.

📝 Enhancement Note: The role requires a strong command of modern UX/UI design and prototyping tools. Experience with user research platforms and analytics tools is also vital for a data-driven approach to user experience.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user throughout the design process.
• Innovation & Continuous Improvement: A drive to explore new technologies, methodologies, and design approaches to deliver cutting-edge solutions and enhance efficiency.
• Collaboration & Teamwork: Fostering an environment where ideas are shared freely, feedback is constructive, and team members support each other's growth and project success.
• Excellence & Quality: A dedication to delivering high-quality, well-executed designs that meet business objectives and user needs.
• Data-Driven Decision-Making: Utilizing data from user research, analytics, and testing to inform design choices and measure impact.
• Accountability & Ownership: Taking responsibility for project outcomes and team performance, driving initiatives to completion.

Collaboration Style:

• Cross-functional Integration: Close collaboration with product managers, engineers, marketing specialists, and client stakeholders to ensure a cohesive user experience across all touchpoints.
• Transparent Communication: Open dialogue within the team and with stakeholders, ensuring clear articulation of design rationale, project status, and potential challenges.
• Feedback Culture: Encouraging a culture where constructive feedback is welcomed, both given and received, to foster continuous learning and design iteration.
• Knowledge Sharing: Promoting the sharing of best practices, learnings from projects, and new industry trends within the team and across relevant departments.

📝 Enhancement Note: The company culture likely emphasizes professionalism, innovation, and client focus. The UX team's values should align with these, particularly in championing the user while balancing business requirements and technical feasibility.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Effectively navigating and prioritizing competing demands from various stakeholders while maintaining a strong user focus.
• Driving Adoption of Best Practices: Implementing and ensuring consistent adherence to new methodologies and tools across the team, and potentially across client projects.
• Measuring UX Impact: Quantifying the ROI of UX initiatives and demonstrating their direct contribution to business goals can be challenging but is crucial for advocacy.
• Keeping Pace with Technology: Continuously learning and adapting to the rapidly evolving landscape of design tools, platforms, and user interaction technologies.
• Managing a Diverse Team: Leading and motivating a team with potentially diverse skill sets, experience levels, and working styles, ensuring consistent quality and output.

Learning & Development Opportunities:

• Advanced UX Workshops: Participation in specialized training on topics like UX strategy, service design, AI in UX, or advanced user research techniques.
• Industry Conferences: Attending leading UX and technology conferences (e.g., Interaction, UXPA) to gain insights into the latest trends and network with peers.
• Leadership Training: Opportunities for formal leadership development programs to enhance management, strategic planning, and team-building skills.
• Mentorship: Potential to be mentored by senior leaders within iHorizons or to mentor junior designers, fostering personal and professional growth.
• Cross-functional Projects: Gaining exposure to different facets of the business, such as product development lifecycle, service delivery, and client management.

📝 Enhancement Note: This role presents opportunities to tackle complex challenges in user experience strategy and team leadership, with a strong emphasis on continuous learning and professional development within a growing technology sector.

💡 Interview Preparation

Strategy Questions:

• "How would you approach building a world-class UX team from its current state at iHorizons?"
• "Describe your process for establishing and embedding best-practice UX methodologies within an organization."
• "How do you balance user needs with business objectives and technical constraints when making design decisions?"
• "What strategies would you employ to measure and demonstrate the ROI of UX initiatives to senior leadership?"
• "How do you stay current with emerging UX trends and technologies, and how would you foster this in your team?"
• "Describe a time you had to influence stakeholders who were resistant to user-centered design principles."

Company & Culture Questions:

• "What do you know about iHorizons and our mission in the Arab World?"
• "How do you foster a collaborative and innovative culture within a design team?"
• "What are your expectations regarding the work environment and team dynamics at iHorizons?"
• "How do you handle feedback and constructive criticism, both as a leader and as a designer?"
• "How would you align the UX team's efforts with iHorizons' overall business goals and client success metrics?"

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction, Project Overview (problem, goal, your role), Process (research, ideation, design, testing), Solution (key screens, interaction details), Results (metrics, impact, lessons learned).
• Storytelling: Frame each project as a narrative. Emphasize the "why" behind your decisions and the journey from problem to solution.
• Highlight Leadership: Clearly articulate your role in leading the project, managing team members, and making strategic design decisions.
• Metrics & Impact: Quantify the success of your projects wherever possible. Use data to support your claims about user satisfaction, efficiency gains, or business impact.
• Conciseness: Be mindful of time. Practice your presentation to ensure it's impactful and stays within the allotted timeframe, typically 20-30 minutes for the presentation part.

📝 Enhancement Note: Candidates should prepare to articulate their leadership philosophy, process rigor, and ability to drive tangible business value through UX. Deep research into iHorizons and its clients will be beneficial for tailoring responses.

📌 Application Steps

To apply for this UX Experience Manager position:

• Submit your application through the provided link on the iHorizons careers portal.
• Portfolio Customization: Tailor your resume and portfolio to highlight leadership experience, process optimization, and quantifiable achievements relevant to technology services and client satisfaction. Select case studies that demonstrate your ability to drive user experience improvements and impact business outcomes.
• Resume Optimization: Ensure your resume clearly details your 10+ years of experience, with a specific focus on your 5+ years in senior/leadership roles. Use keywords from the job description such as "UX/UI design principles," "team management," "best practices," "user research," and "stakeholder engagement."
• Interview Preparation: Practice articulating your design process, leadership style, and how you measure success. Prepare specific examples for behavioral questions related to team management, stakeholder communication, and problem-solving. Rehearse your portfolio presentation to be clear, concise, and impactful.
• Company Research: Thoroughly research iHorizons, its services, client base, and recent news. Understand their mission and values to demonstrate alignment during the interview process. Consider how your UX leadership can contribute to their client success and digital transformation goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.