UX Designer - Utrecht at Capgemini

📍 Job Overview

Job Title: Senior UX Designer Company: Capgemini Location: Utrecht, Netherlands Job Type: Full-time Category: Design Operations / UX Operations Date Posted: August 06, 2025 Experience Level: Senior (5-10 years) Remote Status: Hybrid

🚀 Role Summary

Lead end-to-end design projects from conceptualization through to successful execution, ensuring alignment with business objectives and user needs.
Drive the assessment and continuous improvement of design processes and methodologies within the Immersive Design team to enhance efficiency and quality.
Mentor and coach a team of junior designers, fostering their skill development, creativity, and adherence to high-quality design standards.
Collaborate closely with a diverse range of internal and external stakeholders, including clients and multidisciplinary teams, to deliver impactful digital solutions.
Champion user-centric design principles and integrate them seamlessly into the product development lifecycle to ensure maximum user adoption and satisfaction.

📝 Enhancement Note: While this role is titled "UX Designer," the emphasis on leading projects, improving processes, and coaching junior talent strongly suggests a "Senior UX Designer" or "Lead UX Designer" capacity, aligning with a significant operations and leadership component within the design function. The focus on "design processes and methodologies" and "quality standards" points towards a role with operational responsibilities within a design team.

📈 Primary Responsibilities

Spearhead the strategic direction and execution of UX design projects, from initial research and concept development to final implementation and iteration.
Define, document, and optimize user experience design workflows, ensuring best practices are consistently applied across all projects.
Conduct regular reviews and audits of existing design processes, identifying areas for enhancement in efficiency, user satisfaction, and business impact.
Develop and implement training programs and career development plans for junior designers, fostering a culture of continuous learning and skill augmentation.
Facilitate cross-functional collaboration between design, development, marketing, and client teams to ensure cohesive product development and seamless user journeys.
Present design concepts, user research findings, and project progress to senior stakeholders and clients, articulating the value and impact of design decisions.
Actively contribute to the growth and development of the Immersive Design practice by sharing expertise, mentoring colleagues, and participating in knowledge-sharing initiatives.
Ensure adherence to quality standards and design system guidelines throughout the project lifecycle.

📝 Enhancement Note: The core responsibilities highlight a blend of hands-on design leadership and operational oversight of the design team's processes and talent development, positioning this role as a key contributor to the efficiency and effectiveness of the design function.

🎓 Skills & Qualifications

Education: A Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for senior-level design roles. Equivalent practical experience will also be considered.

Experience: A minimum of 5-10 years of progressive experience in User Experience (UX) Design, Interaction Design, or Service Design, with a proven track record of leading complex design projects.

Required Skills:

Proven expertise in leading the full lifecycle of UX design projects, from discovery and research to prototyping and final delivery.
Strong proficiency in UX research methodologies, including user interviews, usability testing, persona development, and journey mapping.
Advanced skills in wireframing, prototyping, and visual design using industry-standard tools (e.g., Figma, Sketch, Adobe Creative Suite).
Demonstrated ability to analyze and improve design processes and methodologies for enhanced team efficiency and output quality.
Experience in mentoring, coaching, and developing junior designers, including creating learning paths and performance improvement plans.
Excellent stakeholder management and communication skills, with the ability to effectively present design concepts and rationale to diverse audiences.
Fluency in Dutch, both written and spoken, is essential for client interactions and internal collaboration.
A proactive and collaborative mindset, with a strong ability to thrive in multidisciplinary team environments.
Deep understanding of user-centric design principles and their application in creating intuitive and engaging digital experiences.

Preferred Skills:

Experience with Service Design principles and their application in improving end-to-end customer experiences.
Familiarity with design systems and their implementation for scalable and consistent user interfaces.
Knowledge of front-end development principles and how design translates into functional code.
Experience working within an agency or consulting environment, managing multiple client projects simultaneously.
Familiarity with Agile and Scrum methodologies as they relate to design within product development cycles.

📝 Enhancement Note: The requirement for Dutch fluency, combined with the senior experience level and leadership responsibilities, indicates a significant operational role within the Dutch market. The emphasis on process improvement and team coaching elevates this beyond a standard individual contributor UX role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

A comprehensive portfolio showcasing a minimum of 5-7 diverse UX/Service Design projects, demonstrating leadership and end-to-end ownership.
Case studies that clearly articulate the problem statement, design process, user research conducted, key design decisions, and measurable outcomes.
Evidence of process improvement initiatives or contributions to refining design workflows within previous roles.
Examples of collaboration with multidisciplinary teams and how design was integrated into broader product development.
Demonstrations of user-centric problem-solving and how user needs were translated into effective design solutions.

Process Documentation:

Ability to document and present design processes, methodologies, and best practices clearly and concisely.
Examples of how design processes were adapted or improved to meet specific project or team needs.
Understanding of how to integrate design operations with broader project management and development workflows.

📝 Enhancement Note: A strong portfolio is critical for this role, particularly one that highlights not just design output, but also the candidate's ability to manage, optimize, and lead design processes and teams, reflecting the operational aspects of the position.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer with 5-10 years of experience in Utrecht, Netherlands, the estimated annual salary range is between €60,000 and €85,000. This range is based on industry benchmarks for similar roles in the Dutch market, considering the cost of living in Utrecht and Capgemini's position as a large consulting firm.

Benefits:

Direct Permanent Contract: Immediate security and commitment from Capgemini.
All You Can Train: Extensive opportunities for professional development, skill enhancement, and certifications at no personal obligation.
Generous Leave & Holiday Pay: 26 days of vacation per year, plus holiday allowance, ensuring work-life balance and time for personal pursuits.
Pension Contribution: Capgemini contributes to your pension plan, with the option for additional personal contributions.
Connectivity Allowance: Support for remote work and personal device usage, including a fast laptop and a SIM card for work-related and personal use.
Flexible Commuting Options: Choice between a lease car, an NS-business card for train travel, or a travel expense reimbursement, catering to individual preferences and commuting needs.
Competitive Salary: A salary package that will be discussed and tailored to your experience and qualifications.

Working Hours: A standard 40-hour work week is expected, with flexibility to accommodate project needs and hybrid work arrangements.

📝 Enhancement Note: The salary range is estimated based on typical market rates for senior-level design roles in the Netherlands. Benefits are detailed as provided in the input, emphasizing professional growth and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology & Services, Consulting, Digital Transformation. Capgemini is a global leader in consulting, technology services, and digital transformation, serving clients across a wide array of industries including financial services, public sector, telecommunications, energy, utilities, and manufacturing.

Company Size: Capgemini is a large, multinational corporation with tens of thousands of employees globally. This scale offers opportunities for diverse project experiences and career mobility.

Founded: Capgemini was founded in 1967, indicating a long-standing history and established presence in the IT and consulting sector. This longevity suggests stability and a wealth of experience in driving business and digital transformation for clients.

Team Structure:

The Immersive Design team is part of a larger UX, Interaction, and Service Design cluster within Capgemini, comprising approximately 40 professionals.
This structure allows for specialization within UX, but also fosters cross-pollination of ideas and collaborative problem-solving across different design disciplines.
The Senior UX Designer will likely report to a Design Lead or Practice Manager, with direct coaching responsibilities for junior designers.
Close collaboration is expected with other Capgemini disciplines such as Content, Front-end Development, and Marketing, facilitating a holistic approach to digital product development.

Methodology:

Capgemini emphasizes a human-centric approach to design, placing the user at the core of all solutions.
Projects are often managed using agile methodologies, requiring iterative design processes and close collaboration with client teams.
Data analysis and user research are integral to informing design decisions and measuring the impact of implemented solutions.
Focus on continuous improvement and innovation in design thinking and execution.

Company Website: https://www.capgemini.com/

📝 Enhancement Note: Capgemini's global presence and diverse industry focus mean that the Immersive Design team engages with a wide range of clients and challenges, providing significant opportunities for a Senior UX Designer to broaden their experience and impact. The "Immersive Design" team name suggests a focus on cutting-edge digital experiences.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Senior level position within the Design function, transitioning into leadership and operational oversight. It requires not only advanced design skills but also the capacity to manage projects, improve team processes, and mentor junior talent, aligning with a "Lead" or "Managerial" trajectory within operations.

Reporting Structure: The Senior UX Designer will likely report to a Design Director, Practice Lead, or a similar senior management role within Capgemini's digital or consulting divisions. They will have direct influence and coaching responsibilities over junior UX/Service Designers.

Operations Impact: The role has a direct impact on the efficiency and quality of design delivery for Capgemini's clients. By optimizing design processes and developing talent, the Senior UX Designer contributes to client satisfaction, project success, and the overall reputation of Capgemini's design capabilities. Their work influences the user experience of digital applications for potentially millions of end-users across various large organizations.

Growth Opportunities:

Leadership Development: Potential to advance into roles such as Design Lead, UX Manager, or Head of Design for specific practices or client accounts.
Specialization: Deepen expertise in specific areas of UX, Service Design, or digital transformation strategy.
Cross-functional Expansion: Develop skills in project management, business analysis, or client relationship management.
Mentorship & Training: Transition into formal training or coaching roles, developing curriculum and delivery methods for design talent.
Industry Exposure: Gain exposure to a wide range of industries and client challenges, building a broad and versatile consulting skillset.

📝 Enhancement Note: The emphasis on process improvement and team coaching indicates a clear path for growth into management and leadership roles within Capgemini's operations framework for design.

🌐 Work Environment

Office Type: Capgemini typically operates from modern, professional office spaces designed to foster collaboration and innovation. As a consulting firm, client site work is also common, requiring adaptability.

Office Location(s): The primary work base is in Utrecht, a vibrant city in the Netherlands. Capgemini likely has multiple offices or co-working spaces in Utrecht to accommodate its growing teams and client engagements.

Workspace Context:

The environment is expected to be dynamic and fast-paced, typical of a consulting firm.
Collaboration is highly encouraged, with opportunities to work alongside diverse teams of designers, developers, strategists, and business consultants.
Access to modern design tools and technologies will be provided.
The hybrid work model allows for a balance between focused individual work, team collaboration, and client-facing activities.

Work Schedule: A standard 40-hour work week is the norm, with flexibility to manage project deadlines. Hybrid work arrangements are standard, allowing for a mix of office-based and remote work, which can be beneficial for focused design tasks and deep work.

📝 Enhancement Note: The hybrid nature of the role in Utrecht, combined with potential client site visits, means candidates should be comfortable with varied work settings and possess strong self-management skills.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A review of your CV and portfolio to assess relevant experience and design capabilities.
Hiring Manager Interview: A discussion focusing on your experience, leadership approach, and understanding of design operations and team management.
Design Challenge/Case Study: You may be asked to present a detailed case study from your portfolio, or complete a short design exercise that demonstrates your problem-solving skills, process thinking, and ability to articulate design rationale.
Team/Stakeholder Interviews: Meetings with potential colleagues and stakeholders to evaluate cultural fit, collaboration style, and ability to integrate into multidisciplinary teams.
Final Interview: A discussion with senior leadership to finalize the assessment and discuss the role in more detail.

Portfolio Review Tips:

Showcase Leadership & Process: Emphasize projects where you led the design process, managed stakeholders, and improved workflows. Quantify impact where possible.
Highlight Mentorship: Include examples or descriptions of how you have guided or mentored junior designers.
Structure for Clarity: Organize your portfolio with clear project descriptions, research insights, design iterations, and final outcomes. Use a narrative structure that tells a compelling story about your design journey.
Focus on Impact: Demonstrate how your design work delivered tangible business value or significantly improved user experiences, referencing metrics if available.
Tailor to the Role: Align your portfolio examples with the responsibilities and requirements of this specific Senior UX Designer position at Capgemini.

Challenge Preparation:

Process Thinking: Be prepared to discuss your approach to improving design processes and methodologies. Think about how you would assess current state, identify bottlenecks, and implement solutions.
Mentorship Strategies: Consider how you would coach and develop junior designers, focusing on skill development, feedback mechanisms, and career pathing.
Stakeholder Communication: Practice articulating complex design concepts and decisions to non-design audiences, highlighting the business value and user impact.
Problem-Solving Scenarios: Anticipate questions about how you would handle challenging project situations, design conflicts, or client feedback.

📝 Enhancement Note: The interview process will likely assess both your design craft and your operational capabilities in managing design projects and teams, so be prepared to discuss your experience in these areas extensively.

🛠 Tools & Technology Stack

Primary Tools:

Design & Prototyping: Figma (highly prevalent in modern design teams), Sketch, Adobe XD, Adobe Creative Suite (Photoshop, Illustrator).
User Research & Testing: UserTesting.com, Maze, Lookback, Hotjar, Google Analytics.
Project Management & Collaboration: Jira, Confluence, Asana, Trello, Miro.
CRM & Automation: While not directly a design tool, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can be beneficial for understanding client ecosystems.
Integration Tools: Understanding how design integrates with development workflows and potential API considerations.

Analytics & Reporting:

Google Analytics, Adobe Analytics, Tableau, Power BI for understanding user behavior and measuring design impact.
Tools for A/B testing and conversion rate optimization.

CRM & Automation:

Familiarity with CRM platforms like Salesforce is often a plus in consulting environments to understand client business processes.

📝 Enhancement Note: Proficiency in modern design and collaboration tools is expected. Experience with analytics platforms will be highly valued for demonstrating the impact of design work.

👥 Team Culture & Values

Operations Values:

User-Centricity: A deep commitment to understanding and serving the needs of the end-user in all design decisions.
Collaboration: Valuing teamwork and open communication across disciplines and with clients to achieve shared goals.
Innovation: Encouraging creative problem-solving and the exploration of new ideas and technologies to deliver cutting-edge solutions.
Excellence: Striving for high-quality design output and continuous improvement in processes and skills.
Impact-Driven: Focusing on delivering measurable business value and positive user experiences that make a real difference.
Continuous Learning: Embracing new challenges and opportunities for professional growth and skill development.

Collaboration Style:

Highly collaborative, fostering an environment where ideas are shared freely and feedback is constructive.
Cross-functional integration is key, working closely with developers, strategists, business analysts, and client teams.
Emphasis on transparent communication and shared ownership of project success.
Encouragement of a "T-shaped" professional, meaning deep expertise in UX but broad understanding and willingness to contribute across related disciplines.

📝 Enhancement Note: Capgemini's consulting nature implies a strong emphasis on client collaboration and internal teamwork, with a culture that values both specialized expertise and adaptability.

⚡ Challenges & Growth Opportunities

Challenges:

Client Demands & Diverse Projects: Adapting design approaches to a wide range of client needs, industries, and project scopes requires flexibility and broad expertise.
Balancing User Needs with Business Goals: Navigating the inherent tension between user desires and business objectives to find optimal solutions.
Managing Stakeholder Expectations: Effectively communicating design rationale and managing expectations across multiple stakeholders with varying priorities.
Process Optimization: Continuously identifying and implementing improvements to design workflows within a large, dynamic organization.
Mentoring Junior Talent: Effectively coaching and developing junior designers while managing personal project responsibilities.

Learning & Development Opportunities:

Access to Capgemini's extensive training resources: "All You Can Train" program offers a wealth of courses and certifications.
Exposure to diverse industries and technologies: Work on projects for leading organizations across various sectors.
Mentorship from senior design leaders: Opportunities to learn from experienced professionals within Capgemini.
Participation in industry events and conferences: Stay abreast of the latest trends and best practices in UX and design.
Development of leadership and operational skills: Grow into management roles by taking on team leadership and process improvement responsibilities.

📝 Enhancement Note: The challenges in this role are typical of a senior consulting position, offering significant opportunities for professional growth and skill diversification, particularly in areas of leadership and process management.

💡 Interview Preparation

Strategy Questions:

"Describe a time you led a complex UX design project from start to finish. What were the key stages, challenges, and your specific contributions?" (Focus on process, leadership, and problem-solving.)
"How do you approach improving design processes or methodologies within a team? Can you provide an example?" (Highlight your operational mindset and impact.)
"Tell us about your experience mentoring or coaching junior designers. What is your philosophy on talent development?" (Demonstrate your leadership and team-building capabilities.)
"How do you ensure your designs are user-centric while also meeting business objectives?" (Showcase your ability to balance competing priorities.)
"Describe your experience working with multidisciplinary teams. How do you foster effective collaboration?" (Emphasize your teamwork and communication skills.)
"How do you measure the success of your UX designs?" (Focus on data-driven approaches and impact measurement.)

Company & Culture Questions:

"What interests you about Capgemini and our Immersive Design team?" (Research Capgemini's values, projects, and the Immersive Design team's focus.)
"How do you see yourself contributing to our team culture and collaborative environment?" (Align your personal working style with the company's values.)
"What are your expectations regarding work-life balance and career growth within a consulting firm?" (Demonstrate realistic expectations and ambition.)

Portfolio Presentation Strategy:

Narrative Flow: Present your case studies as stories, guiding the interviewer through your process, decisions, and outcomes.
Quantify Impact: Use data and metrics wherever possible to demonstrate the effectiveness of your designs (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).
Process Emphasis: Clearly articulate the design methodologies and tools you used, and explain why you chose them. Highlight any process improvements you implemented.
Stakeholder Management: Discuss instances where you successfully managed stakeholder expectations or navigated challenging feedback.
Conciseness: Be prepared to present your most impactful projects concisely, focusing on the most relevant aspects for the role.

📝 Enhancement Note: Be ready to discuss not just your design output, but your strategic thinking, process management, and leadership potential, as these are key differentiators for a senior role with operational responsibilities.

📌 Application Steps

To apply for this operations position:

Submit your application through the Capgemini careers portal.
Portfolio Customization: Curate your portfolio to prominently feature projects where you demonstrated leadership in design projects, process improvement initiatives, or team mentorship. Select 3-5 of your strongest case studies that best align with the responsibilities outlined.
Resume Optimization: Tailor your resume to highlight keywords related to UX Design, Service Design, Interaction Design, Project Leadership, Design Process Improvement, Team Coaching, Stakeholder Management, and your Dutch language fluency. Quantify achievements using metrics whenever possible.
Interview Preparation: Practice articulating your design philosophy, leadership style, and approach to process optimization. Prepare to walk through your portfolio with confidence, focusing on the impact and lessons learned from each project.
Company Research: Familiarize yourself with Capgemini's recent projects, company values, and the specific work of their Immersive Design team. Understand how your skills and experience can contribute to their client solutions and operational excellence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

UX Designer - Utrecht