UX Designer (TCF)

📍 Job Overview

Job Title: UX Designer (TCF)

Company: CNX

Location: San Salvador, El Salvador

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: April 23, 2026

Experience Level: Mid-level (3-5+ years)

Remote Status: On-site

🚀 Role Summary

• Design and develop intuitive, visually compelling, and user-centered digital experiences for web and product interfaces, focusing on improving usability and driving engagement.

• Collaborate closely with product managers, developers, marketers, and stakeholders to translate user needs and business requirements into elegant, functional design solutions.

• Conduct user research, including interviews and usability testing, to deeply understand user behaviors and inform design decisions.

• Create comprehensive design artifacts such as user journeys, personas, wireframes, and interactive prototypes to effectively communicate design concepts and user flows.

📝 Enhancement Note: This role is situated within the Information Technology and Global Security team, indicating a focus on internal and client-facing technology solutions that drive business operations and security. The "TCF" designation likely refers to a specific business unit or project within CNX, suggesting specialized application of UX principles.

📈 Primary Responsibilities

• Conduct in-depth user research, including interviews and usability testing, to identify user needs, pain points, and behaviors.

• Develop detailed user journeys, personas, wireframes, and interactive prototypes to effectively communicate design concepts and user flows.

• Translate complex business workflows and technical requirements into simple, intuitive, and user-friendly digital experiences.

• Design clean, modern, and responsive user interfaces for web applications, SaaS platforms, and enterprise websites.

• Create high-fidelity mockups and visual designs using industry-standard tools like Figma, Sketch, or Adobe XD.

• Maintain and evolve comprehensive design systems, including component libraries, to ensure consistency and scalability across all digital products.

• Collaborate effectively with product managers, developers, marketers, and other stakeholders to ensure design solutions align with business objectives and technical feasibility.

• Actively participate in agile development cycles, including sprint planning, design reviews, and backlog refinement.

• Provide expert design guidance and support to development teams throughout the implementation phase.

• Plan and execute A/B testing and usability testing to iteratively refine designs based on data and user feedback.

• Leverage analytics data (e.g., Google Analytics, Hotjar) and user feedback to continuously improve the performance and user experience of digital products.

• Ensure all designs adhere to established accessibility standards (WCAG) and usability best practices.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking, user advocacy, and tactical execution within an agile framework, common in mid-level UX roles driving product evolution.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Graphic Design, Psychology, Computer Science, or a related field is often beneficial for understanding design principles and user behavior.

Experience: 3–5+ years of progressive experience in UI/UX design, product design, or digital design roles, with a proven track record of delivering successful user-centered digital products. Experience working within agile development environments is crucial.

Required Skills:

• Proficient in user-centered design processes, from research and ideation to prototyping and testing.

• Strong portfolio showcasing a range of user-centered design projects, demonstrating problem-solving skills and design thinking.

• Expert-level proficiency in design and prototyping tools such as Figma, Sketch, or Adobe XD.

• Proven experience designing responsive web interfaces and mobile applications.

• Solid understanding of design systems, component-based design, and their application in creating scalable and consistent user experiences.

• Familiarity with the capabilities and constraints of HTML/CSS and front-end development principles.

• Excellent communication, presentation, and collaboration skills, with the ability to articulate design decisions to diverse stakeholders.

• Experience working within agile or Scrum product development methodologies.

• Knowledge of user research methodologies, including user interviews, surveys, and usability testing.

• Experience with web analytics tools such as Google Analytics, Hotjar, or FullStory for data-driven design optimization.

Preferred Skills:

• Experience with WordPress, SaaS platforms, or large-scale enterprise websites.

• Skills in motion design and creating micro-interactions to enhance user engagement.

• Experience with front-end prototyping tools or basic front-end development skills.

• Familiarity with AI-driven product interfaces and design considerations for AI-powered features.

• Experience in designing for customer service or support platforms, given CNX's industry.

📝 Enhancement Note: The preferred skills suggest a forward-thinking approach, indicating opportunities to work with emerging technologies and complex platform types. The mention of WordPress and enterprise websites points towards the need for versatility in handling different digital platforms.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing a minimum of 3-5 user-centered design projects.

• Each project should clearly articulate the user problem, your role, the design process undertaken (research, ideation, prototyping, testing), and the final solution.

• Demonstrate the impact of your designs, ideally with quantifiable metrics (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Include examples of wireframes, user flows, interactive prototypes, and high-fidelity mockups.

Process Documentation:

• Examples of user research reports, persona development, and usability testing findings.

• Documentation of design system development and maintenance processes.

• Case studies detailing how you translated complex requirements into simple UX solutions.

• Workflow diagrams illustrating user journeys and interaction flows.

• Evidence of collaboration with development teams and stakeholder management in design implementation.

📝 Enhancement Note: The emphasis on a strong portfolio and process documentation is critical for this role. Candidates should prepare to walk through their design decisions and demonstrate their understanding of the entire UX lifecycle, from problem identification to iterative improvement based on data.

💵 Compensation & Benefits

Salary Range: For a UX Designer with 3-5 years of experience in San Salvador, El Salvador, the estimated annual salary range is typically between $24,000 and $40,000 USD. This range can vary based on the candidate's specific skills, the depth of their portfolio, and the exact scope of responsibilities within CNX.

Benefits:

• Comprehensive health insurance (medical, dental, vision).

• Paid time off, including vacation days, sick leave, and public holidays.

• Opportunities for professional development, training, and certifications in UX/UI design and related fields.

• Retirement savings plan or pension contributions.

• Potential for performance-based bonuses or incentives.

• Access to CNX's global employee assistance program.

• Opportunities for career advancement within CNX's global operations.

Working Hours: Full-time, typically 40 hours per week, with standard business hours. Some flexibility may be available depending on project needs and team collaboration schedules, but the role is primarily on-site.

📝 Enhancement Note: Salary estimates are based on general market research for UX Designer roles in El Salvador, considering average compensation for mid-level positions and the cost of living. Benefits are standard for a large multinational corporation like CNX.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Business Process Outsourcing (BPO). CNX operates as a global leader in providing technology and services that power leading brands, focusing on intelligent transformation and customer experience solutions.

Company Size: CNX is a large enterprise, employing over 100,000 individuals globally. This scale offers extensive opportunities for collaboration, learning, and career progression across diverse projects and geographies.

Founded: CNX has a rich history, evolving from its origins as a division of a telecommunications company. Its current form as Concentrix Corporation has established it as a significant player in the global business services market.

Team Structure:

• The UX Designer will be part of the Information Technology and Global Security team, contributing to the development and enhancement of internal and client-facing technology solutions.

• This team likely comprises IT specialists, security experts, software developers, and other technical professionals.

Methodology:

• CNX emphasizes an "intelligent transformation" approach, leveraging data, insights, and advanced technology to drive solutions.

• The IT and Security team likely operates with agile methodologies for software development and project management, ensuring efficient and iterative delivery.

• A strong focus on customer experience and operational efficiency is embedded in the company's core values.

Company Website: https://www.concentrix.com/

📝 Enhancement Note: The company's focus on "intelligent transformation" and "customer experience" suggests that the UX Designer's role is integral to delivering value and driving innovation. The IT and Security team context implies a need for designs that are not only user-friendly but also secure and operationally robust.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer. It requires independent contribution, the ability to manage design projects, and a strong understanding of user-centered design principles. It's a stepping stone towards Senior UX Designer or Lead UX Designer roles.

Reporting Structure: The UX Designer will likely report to a UX Lead, Design Manager, or IT Project Manager within the Information Technology and Global Security team. Collaboration will extend across product, development, and potentially marketing teams.

Operations Impact: The UX Designer's work directly impacts the efficiency and effectiveness of CNX's internal operations and the experience delivered to its clients. By creating intuitive interfaces, this role contributes to reduced training times, increased productivity, improved data accuracy, and enhanced client satisfaction, all of which are critical operational metrics.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX, such as user research, interaction design, or design systems.

• Leadership Development: Potential to move into a Senior UX Designer role, mentoring junior designers, or taking ownership of larger design initiatives.

• Cross-Functional Mobility: Exposure to various aspects of IT, security, and business operations, opening doors to roles in product management or business analysis.

• Industry Certifications: Support for pursuing relevant certifications in UX/UI design, agile methodologies, or specific design tools.

• Global Opportunities: As a global company, CNX offers potential for international assignments or collaboration on global projects.

📝 Enhancement Note: CNX's emphasis on "game-changing careers" and "brighter futures" suggests a supportive environment for professional growth. The role offers a solid foundation for a career in UX design, with clear pathways for advancement within a large, international organization.

🌐 Work Environment

Office Type: This is an on-site role, requiring the UX Designer to work from the CNX office located in San Salvador, El Salvador. The environment is expected to be a professional office setting typical for a large technology and services company.

Office Location(s): The primary work location is specified as "SLV San Salvador - Blvr. Sta. Elena." This suggests a well-established office presence in a key business area of San Salvador.

Workspace Context:

• The workspace will likely be collaborative, with dedicated areas for individual focused work and shared spaces for team meetings and brainstorming sessions.

• Access to standard office technology, including high-speed internet, workstations, and relevant software licenses, will be provided.

• Opportunities for direct interaction with team members, product managers, and developers will be abundant, fostering a dynamic and communicative work environment.

Work Schedule: The standard work schedule is full-time, approximately 40 hours per week, during regular business hours. While on-site, there may be some flexibility in daily start/end times, subject to team and project requirements.

📝 Enhancement Note: The on-site requirement emphasizes the importance of in-person collaboration, team integration, and direct contribution to the company's operational environment. This setting is ideal for roles that benefit from spontaneous feedback and close team synergy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience against the job requirements.

• Technical Interview: An in-depth discussion with hiring managers or senior designers focusing on your UX process, design thinking, and problem-solving skills. Expect to walk through specific portfolio projects.

• Design Challenge/Case Study: You may be asked to complete a design exercise or present a detailed case study from your portfolio, demonstrating your ability to tackle real-world UX problems and articulate your solutions.

• Team/Cultural Fit Interview: A session with potential colleagues or cross-functional team members to evaluate your collaboration style, communication skills, and alignment with CNX's company culture and values.

• Final Interview: A concluding interview, potentially with a senior leader, to discuss overall fit and career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your skills and experience relevant to this role. Prioritize projects involving web applications, SaaS platforms, or enterprise websites.

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the design process, key decisions, and the outcomes/impact. Use visuals effectively.

• Highlight Process: Emphasize your user-centered design methodology, including research, wireframing, prototyping, and testing. Show how you iterate based on feedback and data.

• Showcase Impact: Quantify results whenever possible. If direct metrics aren't available, discuss the intended business impact and how your design addressed specific user or business needs.

• Demonstrate Tool Proficiency: Be ready to discuss your experience with Figma, Sketch, Adobe XD, and analytics tools.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the problem statement, target users, and business objectives. Ask clarifying questions.

• Structure Your Approach: Outline your steps logically, from user research and ideation to prototyping and validation.

• Focus on User Needs: Always anchor your design decisions in user research and empathy.

• Communicate Clearly: Practice articulating your thought process and design rationale concisely and persuasively.

📝 Enhancement Note: The interview process is designed to thoroughly assess both technical UX skills and cultural fit. A well-prepared portfolio and clear articulation of your design process are paramount for success.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary expectation), Sketch, Adobe XD. Proficiency in at least one is essential, with Figma being highly preferred given its industry prevalence.

• Collaboration & Project Management: Asana is explicitly mentioned; expect to use it for task tracking and workflow management. Other tools like Jira or Trello may also be part of the agile workflow.

• User Research & Feedback: Tools for conducting user interviews, surveys, and usability testing will be necessary.

• Design Systems: Experience working with and contributing to established design systems and component libraries.

Analytics & Reporting:

• Web Analytics: Google Analytics is a required skill.

• User Behavior Analysis: Hotjar or FullStory are mentioned, indicating a need to analyze user session recordings and heatmaps to inform design improvements.

CRM & Automation:

• While not explicitly listed for the UX role, familiarity with how designs integrate with CRM systems (like Salesforce, though not specified) and marketing automation platforms can be beneficial for understanding the broader business context. Understanding the capabilities and constraints of front-end code (HTML/CSS) is also crucial.

📝 Enhancement Note: Proficiency in Figma is a key requirement, alongside experience with analytics tools like Google Analytics and user behavior tools like Hotjar. This points to a data-driven approach to UX design within CNX.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A strong focus on delivering exceptional customer experiences, both for internal users and external clients.

• Innovation & Transformation: Embracing new technologies and methodologies to drive "intelligent transformation" and find better ways of working.

• Collaboration: Working effectively across diverse teams and geographies to achieve shared goals.

• Excellence & Quality: Striving for high standards in all aspects of work, from design execution to operational efficiency.

• Data-Driven Decision Making: Utilizing insights from data and research to inform strategies and design choices.

Collaboration Style:

• Cross-functional Integration: The UX Designer is expected to be a key collaborator with product managers, developers, marketers, and IT/security professionals, ensuring a cohesive approach.

• Agile & Iterative: Embracing agile principles means a culture of continuous feedback, adaptation, and iterative improvement in both processes and designs.

• Open Communication: Encouraging open dialogue, constructive feedback, and knowledge sharing to foster a learning environment.

📝 Enhancement Note: CNX's culture appears to be a blend of a large, structured enterprise with a forward-looking, innovative spirit. The emphasis on collaboration and data-driven decisions is central to how teams operate and achieve business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively advocating for the user while ensuring designs meet CNX's strategic business objectives and technical constraints.

• Designing for Diverse Platforms: Adapting UX principles across various platforms, including enterprise websites, SaaS applications, and potentially internal tools, each with unique user bases and requirements.

• Integrating with Complex Systems: Understanding how UX designs interface with underlying IT infrastructure, security protocols, and business process workflows within a large organization.

• Keeping Pace with Technology: Staying current with evolving UX trends, design tools, and emerging technologies like AI, and applying them effectively to CNX's solutions.

Learning & Development Opportunities:

• Advanced UX Training: Access to specialized training in areas like UX research, service design, or interaction design.

• Tool Proficiency Enhancement: Opportunities to master advanced features of Figma and explore new design and prototyping tools.

• Industry Exposure: Potential to attend relevant UX conferences or workshops to stay abreast of industry best practices and network with peers.

• Mentorship: Guidance from senior designers or product leaders within CNX to foster career growth and skill development.

• Cross-Departmental Learning: Gaining insights into IT, security, and customer operations, broadening understanding of the business context for design.

📝 Enhancement Note: The challenges presented are typical for a UX designer in a large, dynamic organization. CNX's commitment to "game-changing careers" suggests a strong focus on providing the resources and opportunities for employees to overcome these challenges and grow professionally.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder requirements with user needs. How did you approach it, and what was the outcome?" (Focus on your negotiation, prioritization, and user advocacy skills.)

• "Walk me through a complex workflow you designed. What were the key challenges, and how did you simplify it for the user?" (Prepare a case study from your portfolio that showcases simplification of complex processes.)

Company & Culture Questions:

• "What interests you about CNX and this specific UX Designer role within our IT and Security team?" (Research CNX's mission, values, and recent news. Connect your skills to their focus on intelligent transformation and customer experience.)

• "How do you approach collaboration with developers and product managers? Describe a situation where collaboration was crucial for project success." (Highlight your understanding of agile teamwork and cross-functional communication.)

Portfolio Presentation Strategy:

• Start Strong: Begin with a brief overview of your design philosophy and key strengths.

• Deep Dive into 1-2 Projects: Select projects that best align with the job description. For each, clearly present the problem, your process, your role, design decisions, and the impact. Use visuals effectively.

• Highlight Tool Proficiency: Be prepared to discuss your experience with Figma, Sketch, and analytics tools, and how you leverage them.

• Showcase Process, Not Just Pixels: Emphasize the "why" behind your design choices, grounded in research and user understanding.

• Be Ready for Questions: Anticipate questions about your design decisions, challenges faced, and how you handle feedback.

📝 Enhancement Note: Preparation should focus on demonstrating a robust, user-centered design process, strong collaboration skills, and a clear understanding of how UX contributes to business objectives within a technology-focused organization like CNX.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the CNX careers portal.

• Portfolio Customization: Tailor your resume and portfolio to highlight experience with responsive web design, SaaS platforms, design systems, and proficiency in Figma or similar tools. Showcase projects that demonstrate user research and data-driven design.

• Resume Optimization: Ensure your resume clearly outlines your 3-5+ years of experience, key skills (UI/UX Design, Figma, User Research, Prototyping, etc.), and achievements, using keywords from the job description.

• Interview Preparation: Practice articulating your design process, walking through portfolio case studies, and preparing answers to common UX interview questions, focusing on problem-solving and collaboration.

• Company Research: Familiarize yourself with CNX's services, values, and recent news. Understand their focus on "intelligent transformation" and how UX design contributes to their mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.