UX Designer, Senior Associate - Employee Experience
π Job Overview
Job Title: UX Designer, Senior Associate - Employee Experience
Company: J.P. Morgan Chase & Co.
Location: London, England, United Kingdom
Job Type: Full time
Category: Employee Experience Operations / User Experience Design Ops
Date Posted: August 19, 2025
Experience Level: Mid-Senior Level (5-10 years)
Remote Status: On-site
π Role Summary
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This role focuses on enhancing the internal employee experience through expert UX design of agentic AI and digital communication tools, directly impacting the productivity of over 300,000 employees.
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It involves a strong emphasis on user-centric design principles, data-driven insights, and cross-functional collaboration to create inclusive and accessible digital products within the financial services sector.
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The position requires a deep understanding of information architecture, user journeys, and employing iterative design methodologies to refine self-service products and services.
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Key to success will be the ability to translate complex user needs and business goals into elegant, functional, and consistent user interfaces across various platforms.
π Enhancement Note: While the title is "UX Designer," the emphasis on "Employee Experience" and the scale of impact (300,000+ employees) positions this role within an operational context. The focus on self-service products, productivity tools, and leveraging AI suggests a strong alignment with operational efficiency and internal GTM (Go-To-Market) strategies for employee adoption of new technologies. The "Senior Associate" title, combined with the 5-10 year experience expectation, indicates a role with significant contribution and potential for leading design initiatives.
π Primary Responsibilities
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Lead the design and development of elegant, user-centric solutions for internal digital products and self-service platforms, ensuring consistency across web, mobile, and other digital channels.
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Apply advanced knowledge of information architecture, user flows, and storyboarding to enhance navigation, findability, and overall user satisfaction within employee-facing applications.
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Conduct rigorous data-driven analyses, interpreting complex user behavior and market trends to transform raw information into actionable insights that inform strategic design decisions.
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Champion and integrate inclusive design principles and accessibility guidelines (e.g., WCAG) throughout the design process, ensuring all digital experiences cater to a diverse user base.
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Drive iterative design processes by actively incorporating user feedback, usability testing results, and analytics insights to continuously refine and optimize the employee user experience.
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Collaborate closely with cross-functional teams, including product managers, engineers, researchers, and business stakeholders, to align user needs with business objectives and IT system capabilities.
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Contribute to the strategic thinking of the Employee Experience team by analyzing market trends, user research studies, and emerging technologies like agentic AI and conversational design.
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Ensure design deliverables, such as wireframes, prototypes, user journeys, and high-fidelity mockups, are effectively communicated to stakeholders, peers, product owners, and development teams.
π Enhancement Note: The responsibilities lean heavily into operational improvements by designing tools that increase employee productivity and streamline access to services. The focus on data analysis, iterative design, and cross-functional collaboration are core tenets of effective operations management, particularly in user experience optimization. The mention of "agentic AI" and "conversational design" points to a forward-looking role focused on implementing cutting-edge technologies for operational efficiency.
π Skills & Qualifications
Education:
- Bachelorβs degree in Human-Computer Interaction (HCI), Human Factors, UX Design, Cognitive Psychology, or a closely related field.
Experience:
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5-10 years of commercial experience specifically in User Experience (UX) Design or a similar role focused on improving digital products and services for internal users or employees.
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Demonstrated experience in designing and optimizing user experiences across multiple platforms (web, mobile, internal applications).
Required Skills:
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Portfolio: A strong, compelling portfolio showcasing a range of UX design work, including detailed examples of your design thinking process, methodologies, and final deliverables (e.g., wireframes, prototypes, user flows, high-fidelity mockups).
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Design Tools: Proficiency in industry-standard design and prototyping tools, with a specific requirement for demonstrable expertise in Figma.
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Information Architecture (IA) & User Journeys: Advanced knowledge and practical application of IA principles, user journey mapping, and storyboarding to create intuitive and efficient user experiences.
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Data-Driven Design: Ability to synthesize complex, interdependent, and potentially competing user needs and business requirements, translating them into actionable design insights through data analysis.
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Inclusive Design & Accessibility: Proficient understanding and practical application of inclusive design principles and accessibility guidelines (e.g., WCAG 2.1 AA), with a history of creating accessible and inclusive digital experiences.
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Communication: Excellent verbal and written communication skills, with the ability to effectively articulate UX artifacts and design rationales to diverse stakeholders, including technical teams, product owners, and senior leadership.
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Iterative Design: Experience with agile methodologies and an iterative design mindset, incorporating user feedback and performance metrics to continuously improve product experiences.
Preferred Skills:
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Agentic Systems & GenAI: Experience designing and optimizing user experiences for agentic systems and Generative AI tools.
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Conversational Design: Proven experience in conversational UI (CUI) design, including chatbot interactions and voice interfaces.
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Design Systems: Experience in building, maintaining, and contributing to design systems to ensure brand consistency and streamline design workflows.
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Financial Services Industry: Familiarity with the financial services industry and its specific user needs, regulatory considerations, and IT systems.
π Enhancement Note: The requirement for a strong portfolio is critical for UX roles, and for this position, it should highlight projects demonstrating impact on user productivity, efficiency gains, and successful adoption of new technologies within a corporate environment. The emphasis on Figma, data analysis, and inclusive design are key operational competencies. The preferred skills in agentic systems and conversational design indicate a focus on leveraging emerging technologies to drive operational efficiency within employee-facing tools.
π Process & Systems Portfolio Requirements
Portfolio Essentials:
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Case Studies: Comprehensive case studies detailing end-to-end UX design projects, emphasizing problem identification, user research, ideation, design execution (wireframes, prototypes, visual design), user testing, and final outcomes.
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Process Documentation: Showcase your ability to document design processes, including user journey maps, information architecture diagrams, wireframes, interactive prototypes, and final UI specifications.
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Data Integration: Evidence of how data analysis (user analytics, A/B testing results, user feedback) informed and influenced design decisions, demonstrating a data-driven approach to UX optimization.
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Impact & ROI: Clearly articulate the impact of your designs, quantifying improvements in user efficiency, task completion rates, adoption metrics, and overall employee satisfaction where possible. For this role, demonstrating how designs improved productivity or streamlined access to information for a large employee base will be highly valued.
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Accessibility & Inclusivity: Specific examples demonstrating adherence to and implementation of inclusive design principles and accessibility standards (e.g., WCAG compliance).
Process Documentation:
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Workflow Design: Examples of designed workflows that simplify complex tasks for employees, showcasing efficiency gains and reduced cognitive load.
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System Implementation: Showcase your experience in collaborating with development teams to ensure successful implementation of designs, including design handoff documentation and iterative feedback loops.
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Performance Measurement: Demonstrate how you have defined and tracked key performance indicators (KPIs) for UX initiatives, focusing on metrics related to user adoption, task success, and operational efficiency.
π Enhancement Note: For an operations-focused UX role, the portfolio should not just display aesthetic design but also demonstrate a systematic approach to problem-solving, process improvement, and measurable impact. Candidates should be prepared to discuss how their designs contribute to operational efficiency, employee productivity, and the adoption of new technologies, especially AI-driven tools.
π΅ Compensation & Benefits
Salary Range:
Given the Senior Associate title, 5-10 years of experience, and the London location, the estimated annual salary range for this UX Designer role is likely between Β£65,000 and Β£90,000 GBP. This estimate is based on industry benchmarks for experienced UX Designers in London's financial services sector, considering the significant responsibilities and impact of this position within a large global organization.
Benefits:
J.P. Morgan Chase & Co. typically offers a comprehensive benefits package designed to support employees' well-being and professional growth. This commonly includes:
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Health and Wellness: Private medical insurance, dental and vision coverage, health screenings, and access to wellness programs.
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Financial: Competitive pension scheme, life assurance, critical illness cover, and potential for performance-based bonuses.
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Work-Life Balance: Generous paid time off (holiday entitlement), potential for flexible working arrangements (though this role is specified as on-site), and employee assistance programs.
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Professional Development: Opportunities for continuous learning, access to training resources, specialized courses, conference attendance, and support for obtaining relevant certifications.
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Employee Perks: Discounts on company products and services, employee referral programs, and access to employee resource groups.
Working Hours:
The role is advertised as full-time. Standard working hours in the UK financial sector are typically around 35-40 hours per week. While this is an on-site role, J.P. Morgan Chase often provides some degree of flexibility within core business hours, allowing employees to manage their schedules effectively to meet project deadlines and operational needs.
π Enhancement Note: Salary ranges for UX roles in London can vary significantly based on specific skills, portfolio strength, and the exact nature of the impact. The provided range reflects a "Senior Associate" level within a major financial institution. The benefits package is standard for large corporations in the UK, with an emphasis on comprehensive health, financial, and professional development support, which is attractive to operations professionals seeking stability and growth.
π― Team & Company Context
π’ Company Culture
Industry: Financial Services (Banking, Investment, Financial Technology)
Company Size: J.P. Morgan Chase & Co. is a global leader in financial services, employing over 300,000 people worldwide. This large scale means access to vast resources, diverse projects, and significant career mobility, but also necessitates robust, standardized operational processes and clear communication channels.
Founded: J.P. Morgan Chase as we know it today was formed through a series of mergers, with its roots tracing back to the late 18th century. This long history signifies stability, deep industry expertise, and a culture that values both tradition and innovation.
Team Structure:
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Employee Experience Team: This team is dedicated to improving the internal working environment and productivity for JPMC employees. It likely comprises specialists in UX design, HR technology, internal communications, and potentially learning and development.
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Reporting Structure: As a Senior Associate, this UX Designer will likely report to a UX Design Lead or a Manager within the Employee Experience function, who in turn reports into a broader HR or Technology/Digital Transformation division.
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Cross-functional Collaboration: Expect close collaboration with product managers, business analysts, engineering teams (frontend and backend), AI/ML specialists, accessibility experts, and HR business partners to ensure designs are user-centric, technically feasible, and aligned with business objectives.
Methodology:
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Data-Driven Decisions: The company culture emphasizes leveraging data analytics, user research, and performance metrics to inform all design and operational decisions, fostering a culture of continuous improvement.
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Agile & Iterative Processes: Teams typically operate using agile methodologies, focusing on delivering value incrementally, gathering feedback, and iterating on designs and processes to achieve optimal outcomes.
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Innovation & Technology Adoption: There's a strong drive to adopt new technologies, including AI, to enhance efficiency, productivity, and user experiences across the organization. This role is at the forefront of applying this to the employee journey.
Company Website: https://www.jpmorganchase.com/
π Enhancement Note: Working within a large financial institution like JPMC means adhering to strict compliance, security, and data privacy standards. Operational processes are likely well-defined and often involve multiple layers of approval. The Employee Experience team operates at the intersection of HR, IT, and Business functions, requiring strong stakeholder management and the ability to navigate a complex organizational structure to drive change and implement user-focused solutions.
π Career & Growth Analysis
Operations Career Level: This "Senior Associate" position, with 5-10 years of experience, is typically considered a mid-to-senior individual contributor role. It signifies a level of expertise where one can independently manage significant design projects, mentor junior designers, and contribute to strategic discussions within the Employee Experience domain. This role is crucial for operational efficiency by improving internal tools and workflows.
Reporting Structure: The UX Designer will likely report to a Design Manager or Lead within the Employee Experience organization. This structure allows for guidance on strategic direction, feedback on design work, and support in navigating organizational complexities. Collaboration will extend across various departments, including IT, Product Development, and HR functions.
Operations Impact: The role has a direct impact on operational efficiency and employee productivity. By designing intuitive, accessible, and efficient self-service tools and AI-powered assistants, this UX Designer will help reduce support costs, increase employee output, improve data accuracy, and enhance overall employee satisfaction and engagement. This operational focus is key to the company's overall productivity and success.
Growth Opportunities:
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Specialization: Deepen expertise in specific areas like AI/GenAI UX, conversational design, or design systems, becoming a go-to subject matter expert within the company.
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Leadership: Progress to a UX Design Lead or Manager role, overseeing a team of designers, managing project portfolios, and contributing more significantly to strategic operational planning for employee tools.
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Cross-Functional Mobility: Transition into related roles within Product Management, UX Research, or even HR Technology implementation, leveraging a strong understanding of user needs and operational processes.
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Advanced Training: Access to extensive internal and external training programs, workshops, and conferences to stay abreast of the latest UX trends, AI advancements, and financial industry best practices.
π Enhancement Note: The growth trajectory for a UX Designer in a large firm like JPMC is typically structured, offering clear paths for skill development and career advancement. The emphasis on operational impact means that demonstrating tangible improvements in employee productivity and efficiency will be highly valued for promotion and further opportunities.
π Work Environment
Office Type: This is an on-site role, indicating a traditional office-based work environment within J.P. Morgan Chase's London facilities. These offices are typically modern, well-equipped, and designed to foster collaboration.
Office Location(s): While specific building details aren't provided, J.P. Morgan Chase has a significant presence in London, with offices in key financial districts like the City of London and Canary Wharf. The specific location will offer access to urban amenities and public transport networks.
Workspace Context:
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Collaborative Spaces: Offices will likely feature a mix of open-plan workspaces, private offices, meeting rooms, and informal collaboration areas designed to facilitate team interaction and knowledge sharing.
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Technology & Tools: Employees will have access to JPMC's internal IT infrastructure, including high-performance workstations, reliable network connectivity, and a suite of collaboration tools necessary for modern digital work. This includes access to enterprise-grade design software and potentially internal AI tools.
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Team Interaction: The on-site nature fosters direct, in-person interaction with colleagues, enabling spontaneous brainstorming, quicker problem-solving, and stronger team cohesion, which is beneficial for operational alignment and efficient workflow execution.
Work Schedule: The standard full-time schedule will apply, likely with core working hours to ensure team availability. While on-site, there may be flexibility in start and end times, provided operational needs and project deadlines are met. This structured environment supports the consistent execution of UX design processes and collaboration crucial for operational improvements.
π Enhancement Note: The on-site requirement for this role emphasizes the value JPMC places on in-person collaboration, team synergy, and direct mentorship, particularly for roles that involve complex problem-solving and strategic design thinking, which are vital for driving operational improvements.
π Application & Portfolio Review Process
Interview Process:
The interview process for a Senior Associate UX Designer at J.P. Morgan Chase will likely be multi-stage, designed to thoroughly assess skills, experience, and cultural fit. Expect:
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Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to confirm basic qualifications, interest, and salary expectations.
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Hiring Manager Interview: A more in-depth conversation with the hiring manager to discuss your background, motivations, and understanding of the role and team.
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Portfolio Review & Presentation: A dedicated session where you present your portfolio. This is a critical stage to demonstrate your design process, problem-solving skills, and impact. Be prepared to walk through 2-3 key projects.
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Skills-Based Assessments/Challenges: You may be given a take-home design challenge or an on-the-spot exercise focused on UX principles, problem-solving, or specific design tasks related to employee experience or AI interfaces.
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Team/Stakeholder Interviews: Interviews with potential peers, cross-functional collaborators (e.g., product managers, engineers), or senior stakeholders to assess your collaboration style and ability to integrate into the team.
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Final Interview: Potentially a final round with a more senior leader to discuss overall fit and strategic alignment.
Portfolio Review Tips:
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Curate Strategically: Select 2-3 projects that best showcase your experience with employee-facing tools, complex problem-solving, data-informed design, and ideally, experience with AI or productivity-enhancing applications.
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Tell a Story: Structure each case study with a clear narrative: the problem, your role, the process (research, ideation, design, testing), the solution, and the measurable impact (efficiency gains, user adoption, satisfaction).
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Highlight Process: Emphasize your design thinking methodology, how you approached challenges, your collaboration with stakeholders, and how you incorporated feedback.
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Showcase Deliverables: Present a range of artifacts, including user flows, wireframes, interactive prototypes (using Figma), and final polished UI designs.
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Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. For this role, focus on metrics related to productivity, task completion, and employee satisfaction.
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Address AI/Agentic Systems: If you have experience in this area, ensure it's clearly presented, outlining your approach to designing these complex interfaces.
Challenge Preparation:
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Understand the Context: If given a take-home challenge, thoroughly research J.P. Morgan Chase, its employee experience initiatives, and common challenges faced by large corporations in adopting new technologies.
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Focus on Process: Demonstrate a strong, structured UX process, even if time is limited. Prioritize user needs and business goals.
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Design for Scale: Consider how your solutions would scale across a large, diverse employee base within a regulated industry.
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Accessibility First: Ensure your solutions are designed with inclusivity and accessibility in mind from the outset.
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Clear Communication: Prepare to clearly articulate your design decisions, rationale, and any assumptions made during the challenge.
π Enhancement Note: The interview process will heavily scrutinize your ability to translate user needs into tangible operational improvements. Be prepared to discuss specific instances where your UX designs have led to increased efficiency, reduced errors, or enhanced productivity for users. Strong Figma skills and a portfolio demonstrating experience with complex systems are paramount.
π Tools & Technology Stack
Primary Tools:
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Figma: Essential for wireframing, prototyping, UI design, and collaboration. Proficiency is a hard requirement.
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Prototyping Tools: Beyond Figma, familiarity with tools like InVision, Axure, or Adobe XD may be beneficial for specific project needs.
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User Research Platforms: Tools for conducting usability testing, surveys, and interviews (e.g., UserTesting.com, Qualtrics, SurveyMonkey).
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Collaboration & Communication: Microsoft Teams, Slack, Jira, Confluence for team communication, project management, and documentation.
Analytics & Reporting:
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Web Analytics: Google Analytics, Adobe Analytics for tracking user behavior on web platforms.
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Product Analytics: Tools like Amplitude, Mixpanel for in-depth product usage analysis.
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Data Visualization: Tableau, Power BI, or similar tools for creating dashboards and reports to communicate insights to stakeholders.
CRM & Automation:
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While not directly a CRM role, understanding how user experience integrates with CRM systems (like Salesforce) or internal employee management platforms (like Workday) can be advantageous.
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Automation Tools: Familiarity with workflow automation tools or understanding how UX design can enable automation for employee tasks.
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Integration Tools: Awareness of how different systems integrate to create seamless user experiences.
π Enhancement Note: Proficiency in Figma is a non-negotiable requirement. For an operations-focused role, understanding how UX designs feed into broader analytics, reporting, and employee productivity metrics is key. Familiarity with how designs integrate with internal HR systems or employee portals will also be highly valued.
π₯ Team Culture & Values
Operations Values:
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User-Centricity: A deep commitment to understanding and addressing the needs of employees, ensuring that all digital tools and processes are intuitive, efficient, and supportive.
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Data-Driven Decision Making: A culture that values evidence-based insights, encouraging the use of analytics, user research, and performance metrics to guide design and operational strategies.
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Efficiency & Productivity: A core focus on streamlining workflows, reducing friction, and enhancing employee output through thoughtful design and the adoption of effective technologies, including AI.
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Collaboration & Inclusion: An emphasis on working effectively across diverse teams, valuing different perspectives, and proactively designing for accessibility and inclusivity to serve all employees equitably.
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Continuous Improvement: A mindset of ongoing learning, experimentation, and iteration to constantly refine and enhance the employee experience and operational effectiveness.
Collaboration Style:
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Cross-Functional Integration: The team actively collaborates with various departments, requiring strong communication and relationship-building skills to align on project goals and ensure seamless integration of UX solutions into broader business processes.
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Feedback & Iteration: A culture that encourages open feedback, constructive critique, and collaborative problem-solving among designers, developers, product owners, and business stakeholders.
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Knowledge Sharing: Practices that promote the sharing of best practices, design patterns, and user insights across teams to foster collective learning and elevate the overall quality of employee experiences.
π Enhancement Note: The emphasis on data, efficiency, and collaboration aligns perfectly with the principles of operations management. This role requires an individual who can not only design beautifully but also understand and contribute to the operational mechanics of delivering excellent employee experiences at scale.
β‘ Challenges & Growth Opportunities
Challenges:
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Navigating Large Organizations: Adapting to the complex matrix structure of J.P. Morgan Chase, understanding internal processes, and gaining buy-in from various stakeholders across different departments.
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Balancing User Needs with Business Constraints: Effectively mediating between user desires for optimal experience and the practical, security, and regulatory constraints inherent in a global financial institution.
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Implementing Emerging Technologies: Successfully integrating new technologies like agentic AI and conversational interfaces into existing systems while ensuring a seamless and positive user experience for a diverse employee base.
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Measuring Impact at Scale: Developing robust methods to track and quantify the impact of UX designs on employee productivity, satisfaction, and operational efficiency across hundreds of thousands of employees.
Learning & Development Opportunities:
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Specialized Training: Access to advanced training in areas like AI UX, conversational design, service design, and advanced prototyping techniques.
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Industry Exposure: Opportunities to attend industry conferences, webinars, and workshops focused on UX, HR technology, and financial services innovation.
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Mentorship Programs: Participation in mentorship programs, either as a mentee to learn from senior leaders or as a mentor to guide junior talent, fostering leadership skills.
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Cross-Disciplinary Projects: Engaging in projects that expose you to different facets of the business, such as HR technology implementation, digital transformation initiatives, or employee engagement programs.
π Enhancement Note: The challenges in this role are typical of large, established organizations, requiring resilience, strong communication, and strategic thinking. The growth opportunities are significant, offering a clear path for professional development within a leading financial services firm, particularly in the evolving space of employee experience and AI integration.
π‘ Interview Preparation
Strategy Questions:
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Operational Impact of UX: "How would you measure the operational efficiency gains from a redesigned employee self-service portal for IT support requests?" Prepare to discuss metrics like resolution time, ticket deflection rate, and user satisfaction scores.
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AI Integration Strategy: "Describe your approach to designing an intuitive user experience for an AI-powered internal knowledge base that assists employees with HR policies." Focus on conversational design, information retrieval, and user trust.
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Cross-Functional Collaboration: "How do you ensure alignment between UX design recommendations and the technical feasibility defined by engineering teams, especially when working on complex internal systems?" Highlight your communication and negotiation skills.
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Data Interpretation: "Walk me through a time you used user data to identify a significant UX problem and how you addressed it. What were the results?" Be ready to discuss your analytical process and impact.
Company & Culture Questions:
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Understanding JPMC's Employee Experience: "What do you see as the biggest challenges and opportunities for improving employee experience at a large financial institution like J.P. Morgan Chase?" Research recent company news, employee initiatives, and industry trends.
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Team Dynamics: "How do you contribute to a positive and productive team environment, especially when working remotely or in a hybrid setting?" (Adapt for on-site context: "How do you foster collaboration in an on-site team environment?") Highlight your collaborative approach and conflict resolution skills.
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User Advocacy: "How do you advocate for the employee's needs when faced with conflicting business priorities or technical limitations?" Emphasize your user-centric approach and ability to present compelling arguments.
Portfolio Presentation Strategy:
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Focus on Relevance: Select projects that most closely align with designing internal tools, productivity enhancements, or complex digital workflows. If you have experience with AI or conversational interfaces, prioritize those.
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Structure Your Narrative: For each case study: Problem -> Your Role & Process -> Solution -> Impact (quantified).
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Highlight Figma Skills: Be ready to demonstrate your Figma proficiency, perhaps by showing a specific interaction, component, or prototyping technique.
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Address Accessibility: Clearly articulate how you incorporated inclusive design principles and accessibility standards into your work.
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Quantify Outcomes: Be prepared to discuss the measurable results of your projects, especially those related to efficiency, productivity, or user adoption. Use numbers and data wherever possible.
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Prepare for Q&A: Anticipate questions about your design choices, trade-offs, and how you handle feedback.
π Enhancement Note: Thorough preparation for the portfolio review is crucial. Candidates should be ready to discuss the "why" behind their design decisions and demonstrate a clear understanding of how their work contributes to business objectives and operational efficiency. Practicing the presentation and anticipating questions about specific tools and methodologies will be key.
π Application Steps
To apply for this operations-focused UX Designer position:
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Submit your application through the J.P. Morgan Chase Oracle Cloud portal via the provided link.
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Tailor Your Resume: Ensure your resume clearly highlights your commercial UX design experience, specifically mentioning projects related to employee experience, internal tools, productivity enhancement, and any experience with AI or conversational design. Use keywords found in the job description.
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Curate Your Portfolio: Select 2-3 strong case studies that best represent your skills in Figma, user-centric design, data analysis, inclusive design, and demonstrable impact on user productivity or efficiency. Ensure your portfolio is easily accessible (e.g., via a personal website or a shared link).
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Prepare Your Narrative: Practice articulating your UX process, design decisions, and project outcomes clearly and concisely, focusing on the operational impact of your work. Be ready to discuss your experience with Figma and how you approach complex problem-solving.
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Research JPMC: Understand J.P. Morgan Chase's business, its culture, and its commitment to employee experience. Familiarize yourself with their approach to technology and innovation.
β οΈ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.
Application Requirements
Candidates should have commercial experience in user experience design and a strong portfolio demonstrating design principles and methodologies. A bachelor's degree in a related field or equivalent professional experience is required, along with proficiency in inclusive design and accessibility.