UX Designer - Office of Public Guardian Online (OPGO)

📍 Job Overview

Job Title: UX Designer - Office of Public Guardian Online (OPGO) Company: Public Service Division (GovTech) Location: Singapore (Non-Headquarters MSF) Job Type: FULL_TIME Category: User Experience (UX) Design / Digital Services Operations Date Posted: 2025-09-10 Experience Level: Mid-level (Estimated 2-5 years) Remote Status: On-site

🚀 Role Summary

• Drive end-to-end user research and design for citizen-facing digital services, specifically the Office of Public Guardian Online (OPGO), aiming to enhance user satisfaction and adoption rates.
• Conduct comprehensive user research activities, including user interviews, usability testing, and journey mapping, to deeply understand the needs of diverse user groups such as donors, donees, deputies, and agency officers.
• Design intuitive user interfaces and streamlined user flows for complex legal processes, such as Lasting Power of Attorney (LPA) applications and deputy reporting, ensuring usability and accessibility.
• Improve information architecture and content findability across OPGO's digital touchpoints to facilitate easier navigation and access to critical information.
• Develop and maintain a robust design system to ensure consistency, scalability, and efficiency in design execution across the platform.

📝 Enhancement Note: This role is focused on digital service delivery within the public sector, requiring a strong emphasis on user-centric design principles applied to government services. The "Operations" aspect pertains to the ongoing management, optimization, and user experience of these digital services, rather than traditional back-office operations. The role implies a significant degree of autonomy as the primary designer, working alongside a junior designer, necessitating strong self-management and leadership in design execution.

📈 Primary Responsibilities

• Lead the user research process, from planning and recruitment to execution and analysis, to gather actionable insights for design improvements.
• Create detailed user personas, empathy maps, and user journey maps to represent target user segments and their interactions with the OPGO platform.
• Design and wireframe user interfaces for web and mobile platforms, ensuring adherence to accessibility standards and best practices.
• Develop high-fidelity interactive prototypes using Figma to effectively communicate design concepts and gather feedback from stakeholders and users.
• Collaborate closely with product managers, developers, and legal subject matter experts to translate user needs and business requirements into effective design solutions.
• Conduct regular usability testing sessions, analyze results, and iterate on designs based on user feedback and performance metrics.
• Contribute to the development and maintenance of the OPGO design system, ensuring consistency in UI components, patterns, and visual style.
• Support the digitization of existing in-person processes, ensuring a seamless and secure transition for users.
• Analyze user satisfaction metrics and research data to identify areas for optimization and drive continuous improvement of the digital service.

📝 Enhancement Note: The responsibilities highlight a full-cycle UX design role, encompassing research, ideation, prototyping, testing, and implementation support. The emphasis on complex legal processes and government services suggests a need for meticulous attention to detail and the ability to simplify intricate workflows into user-friendly digital experiences.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Psychology, Computer Science, or a related field is typically expected for a UX Designer role. Equivalent practical experience will also be considered.

Experience: 2-5 years of professional experience in UX design, with a proven track record of delivering user-centered digital products and services. Experience in the public sector or designing for complex, regulated industries is a significant advantage.

Required Skills:

• Proven track record in user research methodologies, including conducting user interviews, usability testing, surveys, and thematic analysis.
• Strong proficiency in industry-standard design and prototyping tools, with a specific emphasis on Figma for wireframing, prototyping, and design system development.
• Demonstrated experience in information architecture, content strategy, and user flow design.
• Ability to translate complex processes and requirements into simple, intuitive, and user-friendly digital experiences.
• Experience in creating, maintaining, and advocating for design systems to ensure consistency and efficiency.
• Strong analytical and problem-solving skills, with the ability to interpret user feedback and data to inform design decisions.
• Excellent communication and presentation skills, with the ability to articulate design rationale and collaborate effectively with cross-functional teams and stakeholders.
• High level of organization and meticulous attention to detail.

Preferred Skills:

• Experience working within Agile development environments.
• Familiarity with accessibility standards (e.g., WCAG).
• Experience with user journey mapping and service blueprinting.
• Knowledge of basic front-end development principles (HTML, CSS) to better collaborate with developers.
• Experience in government digital service design or related public sector initiatives.

📝 Enhancement Note: The "2-5 years" experience level is an estimation based on the typical progression for a UX Designer role that involves end-to-end ownership and working as a primary designer. The emphasis on Figma and design systems points towards a modern UX practice.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX design projects, demonstrating proficiency in user research, wireframing, prototyping, and final UI design.
• Case studies that clearly articulate the problem, your role, the design process followed, key decisions made, and the impact of your solutions on user satisfaction and adoption rates.
• Examples of user research deliverables, such as user interview summaries, usability test reports, and persona development.
• Demonstrations of information architecture work, including sitemaps, user flows, and content strategy outlines.
• Prototypes created in Figma that illustrate user interactions and navigation.
• Examples of design system components or style guides developed and maintained.

Process Documentation:

• Evidence of structured approaches to user research, including methodologies for participant recruitment, script development, and data analysis.
• Documentation of design iteration processes, showing how user feedback and testing results were incorporated into design improvements.
• Examples of collaboration with development teams, illustrating how design specifications were communicated and implemented.
• Case studies that highlight the process of simplifying complex legal or administrative workflows for digital platforms.

📝 Enhancement Note: For a UX role, a strong portfolio is paramount. The requirements emphasize demonstrating a systematic approach to design, from understanding user needs through research to delivering functional and user-friendly interfaces, with a clear focus on impact and process.

💵 Compensation & Benefits

Salary Range: For a Mid-level UX Designer in Singapore, salaries can range approximately from SGD 4,500 to SGD 7,000 per month, depending on experience, specific skills, and the value brought to the role. For roles within the public service, compensation is often structured based on government pay scales, which can be competitive and include performance bonuses.

Benefits:

• Comprehensive health insurance coverage.
• Generous annual leave and public holiday entitlements.
• Opportunities for professional development, training, and skill enhancement.
• Access to learning platforms and workshops relevant to UX design and digital transformation.
• Flexible work arrangements (subject to job role and operational needs).
• Contributions to a provident fund or equivalent retirement savings plan.
• Participation in government-wide initiatives and projects with significant public impact.

Working Hours: Standard full-time working hours are typically 40 hours per week, usually from Monday to Friday, with flexibility often available subject to operational requirements and team needs.

📝 Enhancement Note: As specific salary data is not provided, this estimate is based on general market research for UX Designers with 2-5 years of experience in Singapore. Public service roles often offer stable employment and a comprehensive benefits package that aligns with government standards.

🎯 Team & Company Context

🏢 Company Culture

Industry: Public Sector / Technology & Digital Services. GovTech operates at the intersection of government administration and advanced technology, driving digital transformation for public good. Company Size: GovTech is a significant government agency with a large workforce, enabling a broad range of expertise and resources for its employees. This scale allows for diverse career paths and cross-departmental collaboration. Founded: GovTech was established in 2016 to spearhead Singapore’s Smart Nation initiative, consolidating the government's ICT capabilities. This background provides a forward-thinking and innovation-driven culture.

Team Structure:

• The UX Designer will be part of a team focused on citizen-facing digital services, likely within a product or platform development unit at GovTech.
• The direct reporting structure will likely be to a Lead UX Designer, Head of Design, or a Product Manager.
• Collaboration will be extensive with product managers, developers, researchers, policy experts, and other stakeholders involved in the OPGO service.

Methodology:

• The team likely employs Agile methodologies for product development, incorporating iterative design and development cycles.
• A strong emphasis is placed on data-driven decision-making, utilizing user research, analytics, and feedback to inform product strategy and design iterations.
• The approach is user-centric, prioritizing the needs and experiences of citizens in the design and delivery of digital services.

Company Website: tech.gov.sg

📝 Enhancement Note: GovTech's mission to drive digital transformation for public good shapes its culture, encouraging innovation, continuous learning, and a focus on impact. The role within OPGO specifically targets improving a critical citizen service.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-level UX Designer. It requires independent execution of core UX tasks and the ability to lead design efforts for specific features or services. The individual will be expected to contribute significantly to the user experience strategy and execution for OPGO.

Reporting Structure: The UX Designer will report to a more senior design lead or product manager, with the expectation of working closely with cross-functional teams including developers, researchers, and policy advisors. There is also a mention of working with a "designer-in-training," suggesting a potential for mentorship or guidance.

Operations Impact: The UX Designer's impact is crucial for the success of the OPGO digital service. By improving user satisfaction, adoption rates, and the overall usability of complex legal processes, the role directly contributes to the efficiency of government services, citizen engagement, and the effective administration of public guardianship.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX research, interaction design, or design systems.
• Leadership Development: Progress to a Senior UX Designer role, leading larger projects or mentoring junior designers.
• Cross-functional Exposure: Gain experience in product management, agile development, and digital strategy within the public sector.
• Industry Certifications: Pursue relevant certifications in UX, design thinking, or digital product management.
• Project Leadership: Take ownership of significant features or new digital service initiatives within GovTech.

📝 Enhancement Note: The opportunity to work on a citizen-facing government service offers significant impact and exposure to unique challenges in digital service delivery. The mention of working with a "designer-in-training" implies a potential for growth into a mentorship or lead role.

🌐 Work Environment

Office Type: The role is on-site, implying a collaborative office environment within a government agency. This setting typically fosters direct interaction, knowledge sharing, and team cohesion. Office Location(s): Singapore, specifically at "Non-Headquarters MSF" which suggests a location within or associated with the Ministry of Social and Family Development, indicating close alignment with the service's domain.

Workspace Context:

• The workspace is expected to be equipped with standard office technology and potentially specialized design software and hardware.
• Opportunities for direct collaboration with team members, including developers and product managers, are high in an on-site setting.
• The environment likely encourages a structured approach to work while also fostering innovation and problem-solving common in tech-focused government agencies.

Work Schedule: Standard full-time working hours (approximately 40 hours per week) are expected, with potential for flexible arrangements as mentioned by the company. This allows for planned work on design tasks, research, and team meetings.

📝 Enhancement Note: The on-site requirement is typical for many public sector roles, emphasizing team collaboration and direct engagement. The location within or near MSF suggests a close working relationship with the domain experts for the OPGO service.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications and design experience.
• Technical Interview: This stage will likely involve a deep dive into your UX process, research methodologies, and proficiency with design tools like Figma. You may be asked to walk through specific projects from your portfolio.
• Design Challenge/Case Study: You might be given a hypothetical design problem or asked to present a case study from your portfolio that demonstrates your problem-solving skills, design thinking, and ability to translate complex requirements into user-centered solutions. Focus on explaining your process and rationale clearly.
• Team/Stakeholder Interviews: Meetings with potential colleagues, product managers, and other stakeholders to assess your collaboration style, communication skills, and cultural fit within the team.
• Final Interview: A discussion with senior management to evaluate your overall fit, strategic thinking, and alignment with the organization's mission.

Portfolio Review Tips:

• Curate Selectively: Present 3-4 of your strongest, most relevant projects that showcase end-to-end UX design. Prioritize projects that involved complex processes or government/civic tech if possible.
• Tell a Story: For each project, clearly articulate the problem statement, your specific role and contributions, the user research conducted, key design decisions with justifications, prototypes, and the measurable impact or outcomes.
• Showcase Figma Skills: Highlight your proficiency in Figma by presenting interactive prototypes, well-organized design files, and examples of your design system work.
• Explain Your Process: Be prepared to discuss your methodology, how you approach user research, iterative design, and collaboration with development teams.
• Highlight Impact: Quantify the impact of your design solutions whenever possible (e.g., improved task completion rates, increased user satisfaction scores, reduced error rates).

Challenge Preparation:

• Understand the Context: If given a challenge, focus on understanding the user needs and the specific constraints of designing for a government service like OPGO.
• Structure Your Approach: Outline your steps clearly, from initial research (even if hypothetical for the challenge) to ideation, prototyping, and testing.
• Focus on Rationale: Clearly explain the "why" behind your design decisions.
• Practice Presentation: Be ready to present your solution concisely and answer questions about your process and choices.

📝 Enhancement Note: The interview process will heavily weigh your portfolio and your ability to articulate your design decisions and process. Demonstrating a user-centric approach and an understanding of complex workflows will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and design system management. Proficiency is a core requirement.
• User Research Tools: Experience with tools for conducting interviews, usability testing, surveys, and analytics (e.g., UserTesting.com, SurveyMonkey, Google Forms, Hotjar, Mixpanel, Amplitude).
• Prototyping Tools: While Figma is highlighted, familiarity with other prototyping tools (e.g., Adobe XD, InVision) can be beneficial.

Analytics & Reporting:

• Web Analytics: Tools like Google Analytics or similar platforms to understand user behavior on digital platforms.
• Data Analysis Tools: Familiarity with spreadsheet software (e.g., Microsoft Excel, Google Sheets) for analyzing user data and metrics.

CRM & Automation:

• While not directly a UX tool, understanding how CRMs and automation platforms might interact with user-facing services can provide valuable context for designing integrated experiences.

📝 Enhancement Note: The explicit mention of Figma and the need for user research tools clearly define the technical toolkit expected for this role. A foundational understanding of analytics is important for measuring the impact of design changes.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of citizens.
• Innovation: Encouraging new ideas and approaches to digital service delivery.
• Collaboration: Working effectively across disciplines and teams to achieve common goals.
• Excellence: Striving for high quality in design, development, and service delivery.
• Impact: Focusing on creating meaningful improvements in the lives of citizens through technology.

Collaboration Style:

• Expect a collaborative environment where designers work closely with product managers, developers, and policy experts.
• Open communication and constructive feedback are encouraged to refine designs and solutions.
• The team likely operates with a shared understanding of the mission to improve public services through digital means.

📝 Enhancement Note: The culture at GovTech is geared towards public service and technological advancement. Values such as user-centricity, innovation, and collaboration are likely core to how teams operate and deliver on their mission.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Legal Processes: Translating intricate legal frameworks (like LPA and deputy reporting) into intuitive digital experiences requires careful consideration and user empathy.
• Diverse User Needs: Catering to a wide range of users, from tech-savvy individuals to those less familiar with digital tools, while maintaining security and trust.
• Balancing Stakeholder Needs: Navigating the requirements and expectations of various stakeholders, including legal bodies, government agencies, and end-users.
• Digitizing Paper-Based Processes: Ensuring a smooth transition from traditional methods to digital platforms while maintaining accessibility and user engagement.

Learning & Development Opportunities:

• Specialized UX Training: Access to workshops and courses focused on advanced UX research, interaction design, and emerging design trends.
• Government Digital Transformation: Gaining insights and experience in the broader context of Singapore's Smart Nation initiatives.
• Mentorship: Opportunities to learn from experienced designers and product leads within GovTech.
• Exposure to Public Policy: Understanding the intersection of technology and public policy in critical citizen services.

📝 Enhancement Note: The role presents unique challenges related to the nature of government services and legal processes, offering a steep learning curve and valuable experience in a specialized domain of UX design.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through your process for designing a new feature, from initial concept to final implementation. How do you incorporate user research at each stage?"
• Problem-Solving: "Describe a time you had to simplify a complex process for a digital product. What steps did you take, and what was the outcome?"
• Collaboration: "How do you collaborate with developers and product managers to ensure design intent is realized? Can you provide an example?"
• Figma Expertise: "What are your favorite features in Figma for collaborative design and design system management? How do you ensure consistency across a large project?"
• User Research: "Tell me about a challenging user research project you conducted. How did you handle any difficulties, and what key insights did you uncover?"

Company & Culture Questions:

• "What interests you about working for GovTech and specifically on the OPGO project?"
• "How do you approach designing for diverse user groups with varying levels of digital literacy?"
• "How do you handle ambiguity and changing requirements in a project?"

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the project and the problem it solves. Then, detail your specific contributions and the design process. Conclude with the outcomes and lessons learned.
• Visuals: Use clear, annotated screenshots, user flows, and interactive prototypes to illustrate your work.
• Narrative: Tell a compelling story about the user and how your design addressed their needs.
• Conciseness: Be mindful of time and focus on the most impactful aspects of your work.

📝 Enhancement Note: Prepare to articulate your UX process, demonstrate your Figma skills, and explain how you handle complexity and user needs in a public service context. Highlighting experience with government or civic tech projects will be beneficial.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Workday link.
• Portfolio Preparation: Ensure your portfolio is up-to-date, showcases your best UX design work (especially relevant to complex processes or civic tech), and clearly explains your process and impact.
• Resume Tailoring: Customize your resume to highlight experience in user research, Figma proficiency, design systems, and any relevant public sector or complex system design projects.
• Research GovTech: Familiarize yourself with GovTech's mission, its role in Singapore's Smart Nation initiative, and its approach to digital service delivery.
• Practice Presentation: Prepare to walk through your portfolio projects confidently, focusing on your design methodology, user-centric approach, and problem-solving skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.