UX Designer (m/f/x)

📍 Job Overview

Job Title: UX Designer (m/f/x)

Company: Virtual Identity AG

Location: Portugal

Job Type: Full-time

Category: User Experience (UX) Design / Digital Strategy

Date Posted: 2026-02-17

Experience Level: 2-5 years

Remote Status: Fully Remote

🚀 Role Summary

• This role is pivotal in translating user needs and business objectives into compelling digital solutions, focusing on user-centered design principles.

• The UX Designer will be responsible for the end-to-end conceptualization and design of digital applications, services, and communication strategies.

• Collaboration within interdisciplinary teams is key to ensuring the successful delivery and quality of digital products.

• The position requires strong analytical and communication skills, with a proactive approach to identifying user pain points and market opportunities.

📝 Enhancement Note: While the job title is "UX Designer," the responsibilities described lean heavily into digital strategy, user research, and concept development, suggesting a role that bridges traditional UX with GTM (Go-To-Market) strategy for digital products. The emphasis on discovering user needs and connecting them with business interests positions this as a strategic role within the product development lifecycle, closely aligned with operations functions that support product adoption and market fit.

📈 Primary Responsibilities

• Conduct user research and stakeholder interviews to deeply understand user pain points, needs, and behaviors, informing the discovery phase of digital solutions.

• Define user-centered strategies and concepts for a range of digital products, including applications, services, and communication platforms, ensuring alignment with business goals.

• Develop wireframes, prototypes, and user flows to visualize and iterate on design concepts, facilitating clear communication within interdisciplinary teams.

• Collaborate closely with cross-functional teams (e.g., development, product management, marketing) throughout the design and delivery lifecycle to ensure the quality and usability of digital solutions.

• Facilitate and moderate workshops with users, clients, and internal stakeholders to gather insights, brainstorm solutions, and drive consensus on design direction.

• Stay abreast of emerging trends, innovations, and best practices in UX design, digital strategy, and related fields to continuously enhance design thinking and solutions.

• Translate complex business requirements and user needs into intuitive and effective digital user experiences.

📝 Enhancement Note: The primary responsibilities emphasize a blend of user research, strategic thinking, and hands-on design. The "Discover," "Define," "Design," and "Deliver" framework highlights a structured approach to problem-solving that is highly valued in operations roles focused on process improvement and product lifecycle management. The requirement to support workshop moderation points to strong stakeholder management and communication skills, crucial for cross-functional operations.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 2 years of professional experience in developing user-centered digital concepts and solutions.

• Experience gained within an agency environment or a similar fast-paced setting is highly preferred.

Required Skills:

• User-Centered Design (UCD): Proficient in applying UCD principles throughout the design process.

• Concept Development: Ability to translate user needs and business requirements into innovative digital concepts.

• Strategy Development: Skill in creating strategic frameworks for digital applications and services.

• User Research: Experience conducting qualitative and quantitative user research to gather actionable insights.

• Workshop Moderation: Proven ability to facilitate productive workshops with diverse stakeholder groups.

• Communication & Presentation: Excellent verbal and written communication skills, with a strong ability to present complex ideas clearly and persuasively.

• Analytical Mindset: Capacity to analyze data, identify patterns, and derive strategic recommendations.

• English Fluency: Professional proficiency in English, both spoken and written.

Preferred Skills:

• Experience with prototyping tools (e.g., Figma, Sketch, Adobe XD).

• Familiarity with agile development methodologies.

• Curiosity and a proactive interest in emerging digital trends and technologies.

• Experience in designing for complex digital ecosystems or enterprise-level solutions.

📝 Enhancement Note: The requirements emphasize a blend of technical UX skills and strategic thinking, which are transferable to operations roles focused on process efficiency and user adoption of internal tools or customer-facing platforms. The "analytical mindset" and "curiosity about trends" are particularly relevant for operations professionals tasked with identifying areas for improvement and adopting new technologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of user-centered digital concepts and solutions developed.

• Demonstrate a clear understanding of the user research and discovery process, with examples of how insights informed design decisions.

• Include case studies that illustrate the design and development lifecycle, from initial concept to final delivery.

Process Documentation:

• Examples of how you have documented user flows, wireframes, and interactive prototypes.

• Evidence of your process for iterating on designs based on feedback and testing.

• Demonstrate how you ensure quality and consistency in design delivery within a team environment.

📝 Enhancement Note: A strong portfolio is critical for this role, as it serves as tangible proof of design thinking, problem-solving capabilities, and the ability to deliver user-centered solutions. For operations candidates, this translates to a need to showcase process optimization projects, system implementation case studies, and data-driven improvements. The emphasis on "connecting user needs with business objectives" is a direct parallel to how operations professionals must align their initiatives with overarching business goals.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Fully Remote Work: The flexibility to work from anywhere within Portugal.

• Professional Development: Opportunities for continuous learning, workshops, and potentially attending industry events.

• Interdisciplinary Team Environment: Collaboration with a diverse and talented group of professionals.

• Travel Opportunities: Occasional travel within Portugal for internal events, workshops, and client meetings.

• Health & Wellness: Potential for a comprehensive health insurance package (specifics to be confirmed by the company).

• Contribution to Digital Innovation: The chance to shape impactful digital solutions for clients.

Working Hours:

• Standard full-time working hours, likely around 40 hours per week, with flexibility expected to accommodate collaborative sessions across different time zones if applicable, and to ensure project deadlines are met.

📝 Enhancement Note: The salary range is an estimate based on general market data for Portugal in the tech/design sector and the specified experience level. Specific compensation will vary. The benefits highlight the appeal of a remote role with growth potential, which aligns with desires for work-life balance and career advancement often sought by operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry:

Company Size:

Founded:

Team Structure:

• The UX Design team is likely structured to support project-based work, with designers collaborating closely with project managers, strategists, developers, and client stakeholders.

• Reporting lines would typically involve a Lead UX Designer or a Head of Design, with direct collaboration across various project teams.

Methodology:

• The company emphasizes a user-centered design methodology, focusing on research, iterative design, and delivery. Data analysis plays a crucial role in understanding user behavior and validating design decisions.

• Workflow planning and optimization are inherent in their consulting approach, ensuring efficient project execution and client satisfaction.

Company Website:

• https://www.virtual-identity.com/

📝 Enhancement Note: The company's background in digital consulting and its established history suggest a professional environment focused on delivering high-quality solutions. For operations professionals, this implies a potential for well-defined processes, a culture that values efficiency, and opportunities to contribute to strategic client engagements. The emphasis on user-centered design aligns with a customer-centric approach that is increasingly vital for GTM operations.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as user research, interaction design, information architecture, or service design.

• Leadership: Progress into a Lead UX Designer role, mentoring junior designers and leading project design efforts.

• Strategic Consulting: Transition into a more senior digital strategy or consulting role, advising clients on broader digital transformation initiatives.

• Skill Development: Opportunities to learn new tools, methodologies, and technologies relevant to the evolving digital landscape.

📝 Enhancement Note: While this role is in UX Design, its strategic and user-centric focus offers parallels to growth paths within Revenue Operations and Sales Operations. The ability to understand user needs, define strategies, and ensure successful delivery of solutions is a transferable skill set. The growth opportunities highlight a clear career progression path, which is a key consideration for operations professionals looking for long-term development.

🌐 Work Environment

Office Type:

Office Location(s):

Workspace Context:

• The virtual workspace will be characterized by extensive use of digital collaboration tools and platforms.

• Expect a high degree of reliance on video conferencing, project management software, and shared digital design spaces to maintain team cohesion and productivity.

Work Schedule:

• The standard working hours are full-time, approximately 40 hours per week. While remote, maintaining core working hours or being available during specific collaboration windows will be important for team synchronization and client interactions. Flexibility may be offered, but consistent availability for team and client needs is expected.

📝 Enhancement Note: The fully remote nature of this position is a significant factor. For operations professionals, this implies a need for strong self-discipline, excellent time management, and proficiency in remote collaboration tools. The emphasis on occasional travel for internal events suggests a company that values in-person connection despite a remote-first setup, which can be beneficial for team building and networking opportunities relevant to operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess qualifications and experience.

• Hiring Manager Interview: A conversation with Elsa Lima (or another hiring manager) to discuss your background, motivations, and initial fit for the role.

• Skills/Portfolio Assessment: This stage may involve a practical exercise or a deep dive into your portfolio, focusing on your design process, problem-solving skills, and strategic thinking. Expect questions about how you approach user research, concept development, and collaboration.

• Team Interview: An opportunity to meet with potential team members and discuss how you would integrate into the interdisciplinary team and contribute to their collaborative workflow.

• Final Interview: Potentially with a senior leader to discuss company culture, long-term vision, and final alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best demonstrate your skills in user research, strategy development, and concept creation for digital solutions.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (especially research and strategy phases), the solutions you designed, and the outcomes or impact.

• Highlight Process: Emphasize your user-centered approach and how you translated user needs into tangible designs. Showcase your workshop moderation experience if applicable.

• Quantify Impact: Where possible, include metrics or qualitative feedback that demonstrate the success of your designs.

• Link Clearly: Ensure your portfolio link is easily accessible and functional.

Challenge Preparation:

• Be prepared for potential design challenges that test your ability to quickly understand a problem, ideate solutions, and articulate your thought process.

• Focus on demonstrating your strategic thinking and how you connect user needs with business goals, rather than just visual aesthetics.

• Practice presenting your portfolio projects concisely and persuasively, anticipating questions about your decision-making process.

📝 Enhancement Note: The interview process emphasizes a thorough evaluation of both technical design skills and strategic thinking. For operations candidates, this means preparing to articulate your process, demonstrate problem-solving capabilities with data-backed examples, and showcase your ability to collaborate effectively. The portfolio review is paramount, requiring a clear narrative of process and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design Software: Proficiency in industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.

• Collaboration Platforms: Experience with tools like Slack, Microsoft Teams, or similar for communication and team coordination.

• Project Management: Familiarity with tools like Jira, Asana, Trello, or Monday.com for managing project workflows and tasks.

Analytics & Reporting:

• While not directly responsible for analytics, an understanding of how user data informs design decisions is crucial. Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel) to interpret user behavior data would be beneficial.

CRM & Automation:

• While not a direct CRM role, understanding how user data is managed in CRM systems can provide valuable context for designing integrated digital experiences.

• Familiarity with workflow automation principles to understand how user journeys can be streamlined.

📝 Enhancement Note: The technology stack for a UX Designer in a consulting environment is focused on design, collaboration, and project execution. For operations professionals, recognizing these tools signifies the digital-first nature of modern businesses and the importance of seamless integration between design, development, and operational workflows. Proficiency in collaboration and project management tools is a shared requirement across many operations roles.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user's needs in all digital solutions.

• Collaboration: A strong emphasis on working together in interdisciplinary teams to achieve common goals.

• Innovation: A drive to explore new trends, technologies, and methodologies to create cutting-edge digital experiences.

• Quality & Excellence: A dedication to delivering high-quality, effective, and well-crafted digital solutions.

• Data-Informed Decisions: Utilizing research and data to guide design choices and measure success.

Collaboration Style:

• The team likely embraces an open and communicative collaboration style, utilizing virtual tools to bridge geographical distances.

• Expect a culture of constructive feedback and iterative design, where ideas are shared freely and improvements are continuously sought.

• Knowledge sharing is encouraged, fostering an environment where team members learn from each other's expertise and experiences.

📝 Enhancement Note: The stated values of user-centricity, collaboration, and innovation are crucial for success in this role and are highly relevant to operations functions that support product development and customer engagement. A collaborative style that values feedback is essential for driving process improvements and operational efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs and Business Goals: Effectively navigating the inherent tension between what users want and what is feasible or strategically beneficial for the business.

• Managing Stakeholder Expectations: Ensuring all parties are aligned on project scope, timelines, and design outcomes, especially in a consulting environment.

• Adapting to Evolving Technologies: Staying current with the rapid pace of change in digital technologies and user behavior.

• Remote Collaboration: Maintaining strong team cohesion and communication effectiveness in a fully remote setting.

Learning & Development Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specialized UX areas or learn new design and research methodologies.

• Industry Exposure: Working with diverse clients and projects provides exposure to various industries and business challenges.

• Mentorship: Potential for guidance from senior designers and strategists within Virtual Identity AG.

• Continuous Learning: The company's focus on innovation encourages ongoing learning about new tools, trends, and best practices in digital design.

📝 Enhancement Note: The challenges presented are typical for strategic design and consulting roles, requiring adaptability and strong problem-solving skills. For operations professionals, these challenges mirror those faced in optimizing processes, managing cross-functional projects, and adopting new technologies. The growth opportunities underscore the value of continuous learning and specialization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs or business requirements. How did you approach it, and what was the outcome?" (Focus on your process for research, analysis, and decision-making.)

• "How do you approach discovering what users truly need, beyond what they explicitly state?" (Highlight your research methodologies and analytical skills.)

Company & Culture Questions:

• "What interests you about Virtual Identity AG and our approach to digital transformation?" (Research the company's projects, values, and client work.)

• "How do you contribute to a collaborative and interdisciplinary team environment, especially in a remote setting?" (Prepare examples of your teamwork and communication skills.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline the problem, your specific role and contributions, the research and strategic methods used, the design solutions, and the results or learnings.

• Emphasize Process Over Polish: While a well-designed portfolio is key, focus on explaining your thinking and process behind the designs, especially the research and strategic phases.

• Be Ready for Deep Dives: Anticipate questions about your design decisions, challenges encountered, and how you would iterate or improve the solutions presented.

• Connect to the Role: Whenever possible, draw parallels between your project experience and the responsibilities outlined in the job description.

📝 Enhancement Note: Interview preparation for this role requires a strong understanding of user-centered design principles, strategic thinking, and effective communication. For operations candidates, this translates to preparing to articulate your problem-solving approach, highlight your analytical capabilities, and demonstrate your ability to drive efficiency and achieve business objectives through well-defined processes and solutions.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on join.com.

• Portfolio Customization: Ensure your portfolio is up-to-date and specifically highlights projects demonstrating user research, concept development, and strategic design for digital solutions. Tailor your presentation to showcase how you connect user needs with business objectives.

• Resume Optimization: Update your resume to clearly articulate your experience in user-centered design, strategy development, and workshop moderation. Use keywords from the job description and quantify your achievements where possible.

• Interview Preparation: Practice articulating your design process and problem-solving approach, particularly for strategic and research-heavy projects. Be ready to discuss your portfolio in detail and answer questions about collaboration and remote work.

• Company Research: Familiarize yourself with Virtual Identity AG's work, client portfolio, and any publicly stated values or methodologies to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.