UX Designer (m/f/d)

📍 Job Overview

Job Title: UX Designer (m/f/d)

Company: TOPdesk

Location: Kaiserslautern, Rhineland-Palatinate, Germany

Job Type: Full-time

Category: Product Design / User Experience Operations

Date Posted: April 21, 2026

Experience Level: Medior/Senior (5+ years)

Remote Status: Hybrid (Remote option available)

🚀 Role Summary

• Drive the end-to-end user experience design process for software products, from initial research and discovery through to final delivery and implementation.

• Translate complex user needs and business requirements into intuitive, accessible, and inclusive user interfaces and workflows.

• Collaborate within a multidisciplinary product development team, working closely with Product Managers, Engineers, and other Designers to deliver user-centered solutions.

• Ensure design consistency and efficiency by leveraging and contributing to the company's design system.

• Champion UX best practices, accessibility standards, and continuous improvement within the product development lifecycle.

📝 Enhancement Note: This role is positioned within a product development context, emphasizing the integration of UX design into the broader GTM (Go-To-Market) operations by ensuring the product is user-friendly and aligns with market needs. The "m/f/d" designation (männlich/weiblich/divers) is standard in German job postings, indicating inclusivity.

📈 Primary Responsibilities

• Lead the entire design process, encompassing user research, ideation, wireframing, prototyping, usability testing, and final design delivery.

• Identify research needs, conduct user studies, and synthesize insights to inform design decisions and create optimal user experiences.

• Develop detailed wireframes, user flows, mockups, and interactive prototypes using industry-standard design tools like Figma.

• Facilitate collaborative workshops and brainstorming sessions with cross-functional teams and stakeholders to foster innovation and solve design challenges.

• Maintain and evolve the design system, ensuring consistency across products and proposing improvements or new components as required.

• Validate design concepts through rigorous usability testing, A/B testing, and analysis of user feedback and product data.

• Prepare comprehensive design documentation and handover materials for seamless implementation by engineering teams.

• Actively participate in the product triad (Product Manager, Engineer, Designer) to shape strategic product decisions and outcomes.

• Contribute to the overall UX maturity of the organization by sharing knowledge, mentoring junior designers, and refining design processes.

• Stay abreast of the latest UX trends, tools, and best practices, integrating them into the team's workflow and the company's product strategy.

📝 Enhancement Note: The responsibilities highlight a strong focus on process ownership and cross-functional collaboration, which are critical in GTM operations. The emphasis on the "product triad" suggests a modern agile development environment where UX plays a pivotal role in product strategy and execution.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 5 years of professional experience in User Experience (UX) design, demonstrating a strong track record in medior to senior-level roles.

Required Skills:

• Expertise in conducting user research, including qualitative and quantitative methods, to gather actionable insights.

• Proficiency in creating wireframes, user flows, mockups, and interactive prototypes using design tools such as Figma.

• Demonstrated experience working with, contributing to, or maintaining design systems.

• Proven ability to validate designs through usability testing, A/B testing, and feedback analysis.

• Strong collaboration and communication skills, with the ability to articulate design rationale and influence stakeholders effectively.

• Proficiency in English, both written and verbal, for clear communication in an international team.

• Passion for designing accessible, inclusive, and user-friendly digital products.

Preferred Skills:

• Fluency in German (business proficiency) for effective communication within the German-speaking office and market.

• Experience designing or integrating AI-based solutions into user interfaces.

📝 Enhancement Note: The experience requirement of 5+ years in a medior/senior capacity suggests a need for an experienced professional capable of independent work and strategic input. The emphasis on Figma, design systems, and research validation points towards a structured and data-driven design approach common in operations-focused product development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX design projects, demonstrating your ability to manage the full design lifecycle.

• Case studies that clearly articulate the problem, your design process, the solutions you developed, and the measurable impact of your work.

• Examples of wireframes, user flows, interactive prototypes, and final UI designs, highlighting your proficiency with tools like Figma.

• Demonstrations of how you have utilized user research, usability testing, and data analysis to inform and validate design decisions.

Process Documentation:

• Ability to document design processes, user flows, and interaction specifications clearly for engineering handover.

• Experience in creating and maintaining design system documentation, ensuring consistency and scalability.

• Documentation of research findings, usability test results, and A/B test outcomes to support design iterations and strategic decisions.

📝 Enhancement Note: A strong portfolio is crucial for UX roles, especially in operations-focused environments where demonstrating process efficiency and measurable outcomes is key. The requirement for design system contributions and research validation indicates a need for structured, repeatable, and data-informed design practices.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: €55,000 - €75,000 per year (gross). This estimate is based on industry benchmarks for medior/senior UX Designers in Germany, considering the location (Kaiserslautern), the company's international presence, and the specified experience level of 5+ years. Factors such as specific skill sets, interview performance, and precise responsibilities can influence the final offer.

Benefits:

• Permanent employment contract.

• 30 days of annual vacation.

• Flexible working hours, supporting work-life balance.

• Option to work remotely, offering flexibility in work location.

• Comprehensive onboarding program with a dedicated buddy.

• Opportunities for individual training and professional development.

• Regular employee events and team-building activities to foster a strong team culture.

• Employee subsidy for gym membership.

• Company health initiatives, including health days and provision of fresh fruit.

• Complimentary drinks (coffee, tea, water) in the office.

• Gifts on special occasions, such as work anniversaries.

• Monthly tax-free payment in the form of a Mastercard.

• Possibility of taking a sabbatical.

• On-site recreational facilities (table football, table tennis, massage chair) to promote well-being.

• Access to corporate benefits programs.

Working Hours:

• Standard full-time position, typically around 40 hours per week.

• Flexible working hours are offered, allowing for adjustment around core business hours and personal needs.

📝 Enhancement Note: The estimated salary range is a professional assessment based on market data for UX Design roles in Germany. The benefits package is extensive and reflects a company valuing employee well-being and professional growth, which can be a significant draw for operations professionals seeking stability and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (Service Management)

Company Size: 800+ employees (International presence with 8 countries)

Founded: 2004 (Kaiserslautern office established in 2004)

Team Structure:

• You will join a multidisciplinary product development team, consisting of Product Managers, Engineers, and other Designers.

• You will report to a UX Manager, indicating a structured approach to design leadership and mentorship.

Methodology:

• Emphasis on user-centric thinking, creativity, and teamwork within the product development process.

• Collaboration with colleagues based in the Netherlands, Germany, and Hungary, indicating an international and potentially agile development approach.

• Focus on driving product outcomes through user-centered solutions and continuous improvement of design processes.

Company Website: https://www.topdesk.com/

📝 Enhancement Note: TOPdesk operates in the Service Management software sector, a critical area for GTM and internal operations. The company's international footprint and collaborative team structure suggest an environment that values diverse perspectives and efficient cross-border communication, essential for global product development.

📈 Career & Growth Analysis

Operations Career Level: Medior/Senior UX Designer. This level implies a significant degree of autonomy, the ability to lead design initiatives, and a role in shaping product strategy. You are expected to mentor junior colleagues and contribute to process improvements.

Reporting Structure: You will report directly to a UX Manager, providing a clear line of communication for feedback, career development, and strategic alignment. Close collaboration with Product Managers and Engineers within your product team is also a key aspect of the structure.

Operations Impact: As a UX Designer, your impact is crucial in ensuring the usability, accessibility, and overall satisfaction of TOPdesk's service management software. By creating intuitive user experiences, you directly contribute to customer adoption, retention, and efficiency, thereby influencing revenue and operational success. Your role in improving UX maturity also has a downstream effect on product development speed and quality.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as user research, interaction design, accessibility, or AI-driven design.

• Leadership: Progress to a Senior UX Designer role, Lead UX Designer, or UX Manager, taking on more strategic responsibilities and team leadership.

• Cross-functional Development: Gain exposure to product management and engineering workflows, potentially leading to product strategy roles or broader GTM involvement.

• Skill Enhancement: Leverage provided training opportunities to master new design tools, methodologies, and emerging technologies like AI in design.

📝 Enhancement Note: The role offers a clear path for career progression within UX and potentially into broader product or GTM leadership, driven by the company's investment in employee development and its focus on enhancing UX maturity.

🌐 Work Environment

Office Type: Modern working environment with an open working atmosphere.

Office Location(s): Kaiserslautern, Germany, with the possibility to work remotely.

Workspace Context:

• A collaborative environment with flat hierarchies, encouraging open communication and idea sharing across teams.

• Access to modern tools and technologies necessary for UX design, including Figma.

• Opportunities for interaction with colleagues from Germany, the Netherlands, and Hungary, fostering a diverse and dynamic workspace.

• Recreational facilities like table football, table tennis, and a massage chair are available for employee well-being and informal team bonding.

Work Schedule: Flexible working hours are a key feature, allowing professionals to balance work responsibilities with personal commitments. This flexibility is beneficial for operations roles that often require deep focus and can accommodate varying productivity peaks.

📝 Enhancement Note: The hybrid work setup and flexible hours are attractive for operations professionals who often need dedicated blocks of time for complex tasks and analysis, while also valuing work-life integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV, cover letter, and portfolio to assess qualifications and alignment with the role.

• Technical Interview: Discussion focused on UX design principles, methodologies, and practical application, likely involving a portfolio walkthrough. Expect questions about your experience with Figma, design systems, user research, and problem-solving.

• Case Study/Challenge: You may be asked to present a past project in detail or complete a small design exercise to evaluate your design thinking, process, and communication skills.

• Team/Manager Interview: Assessment of cultural fit, collaboration style, and alignment with TOPdesk's values. This is an opportunity to ask in-depth questions about the team and role.

• Final Interview: Potentially with a senior leader to discuss overall fit and long-term potential.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best represent your skills and experience relevant to this role (e.g., SaaS product design, complex workflows, design system contributions).

• Tell a Story: For each project, clearly outline the problem, your specific role and contributions, the design process you followed, the tools used, the challenges faced, your solutions, and the measurable outcomes or impact.

• Highlight Process: Emphasize your user-centered approach, research methodologies, iterative design process, and how you collaborated with stakeholders.

• Showcase Figma Skills: Include examples of wireframes, user flows, interactive prototypes, and final UI designs created in Figma.

• Demonstrate Design System Experience: If applicable, show how you've used or contributed to design systems, highlighting consistency and efficiency gains.

• Address Accessibility & Inclusivity: Clearly articulate how you considered accessibility and inclusivity in your designs.

Challenge Preparation:

• Understand the Product: Research TOPdesk's service management software to grasp its core functionalities and user base.

• Anticipate Problem Types: Be prepared for challenges related to user flow optimization, feature design, or usability improvements for their existing products.

• Structure Your Approach: Clearly define the problem, your assumptions, the methodology you'll use to solve it, your proposed solution, and how you would measure its success.

• Practice Articulation: Be ready to present your thoughts clearly and concisely, explaining your design rationale and strategic thinking.

📝 Enhancement Note: The application process emphasizes a thorough review of a candidate's practical skills and strategic thinking through their portfolio and potential design challenges, aligning with the operational need for effective problem-solvers.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaboration. Proficiency is a core requirement.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools may be beneficial.

• User Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, SurveyMonkey).

Analytics & Reporting:

• Analytics Tools: Experience with product analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and track design impact.

• Data Visualization: Ability to interpret data visualizations and reports to inform design decisions.

CRM & Automation:

• While not directly a UX tool, understanding how CRM systems (like TOPdesk's own service management platform) and automation workflows function can provide valuable context for designing integrated user experiences.

📝 Enhancement Note: The explicit mention of Figma highlights its importance. For operations roles, understanding how UX designs integrate with broader business systems like CRMs and analytics platforms is key to demonstrating a holistic approach to product development and GTM strategy.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs to create exceptional experiences.

• Collaboration: Working effectively in multidisciplinary teams, valuing input from Product Managers, Engineers, and other stakeholders.

• Innovation & Creativity: Encouraging new ideas and approaches to solve complex design challenges.

• Continuous Improvement: A proactive mindset focused on enhancing design processes, product quality, and personal skills.

• Accessibility & Inclusivity: Dedication to designing products that are usable by everyone, regardless of ability or background.

Collaboration Style:

• Open and communicative, with a strong emphasis on teamwork and shared ownership within the product triad.

• Encourages constructive feedback and iterative refinement of designs.

• Engages with a global team, requiring strong cross-cultural communication skills.

• Values knowledge sharing and contributing to the collective growth of the design team and organization.

📝 Enhancement Note: The emphasis on user-centricity, collaboration, and continuous improvement aligns perfectly with operational excellence principles. These values suggest a work environment where efficiency and user satisfaction are paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs and Business Goals: Effectively integrating user requirements with technical constraints and business objectives within a fast-paced product environment.

• Design System Evolution: Contributing to and maintaining a robust design system that scales across multiple products and teams, while also adapting to new design trends.

• Global Collaboration: Effectively collaborating with distributed international teams, overcoming potential communication barriers and time zone differences.

• Integrating AI Features: Designing intuitive and effective user experiences for emerging AI-based functionalities within the service management platform.

Learning & Development Opportunities:

• Specialized UX Training: Access to courses, workshops, and conferences focused on advanced UX methodologies, research techniques, and emerging design trends.

• Mentorship: Guidance from experienced UX Managers and senior designers within the team.

• Cross-functional Exposure: Opportunities to learn about product management, engineering lifecycles, and broader GTM strategies.

• Design System Expertise: Developing in-depth knowledge of design system architecture, component libraries, and governance.

📝 Enhancement Note: The challenges presented are typical for a growing tech company with international operations. The growth opportunities are designed to foster continuous learning and career advancement, which is highly valued by operations professionals seeking to expand their skill sets and impact.

💡 Interview Preparation

Strategy Questions:

• Process & Methodology: "Describe a complex UX challenge you faced and how you used your design process (research, ideation, prototyping, testing) to solve it. What was the outcome?" Prepare to walk through a case study from your portfolio, detailing your specific contributions and decision-making.

• Collaboration & Stakeholder Management: "How do you collaborate with Product Managers and Engineers to ensure designs are feasible and meet business goals? Describe a time you had to influence stakeholders with your design recommendations." Focus on your communication strategies and how you build consensus.

• Problem-Solving & Efficiency: "Imagine our service desk software needs a new feature for AI-driven ticket routing. How would you approach designing this feature, considering user needs and technical feasibility?" Be ready to articulate your thought process, making assumptions where necessary and explaining how you'd ensure efficiency and a positive user experience.

Company & Culture Questions:

• "What interests you about TOPdesk and our service management software?" Research TOPdesk's mission, values, and products. Connect your interest to their specific offerings and your UX expertise.

• "How do you contribute to a positive and collaborative team environment?" Share examples of your teamwork, communication style, and how you support colleagues.

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly state the problem, your role, the process, the solution, and the impact. Use a story-telling approach.

• Focus on Impact: Quantify results whenever possible. Use metrics to demonstrate the tangible benefits of your design work (e.g., "increased user engagement by 15%," "reduced task completion time by 20%").

• Showcase Your Process: Highlight your research methods, ideation techniques, and how you iterated based on feedback. This demonstrates your systematic approach.

• Engage Your Audience: Be prepared to answer questions and discuss your design choices in detail. Make it an interactive conversation.

• Tailor to TOPdesk: If possible, subtly connect your project examples to the challenges or opportunities within the service management software domain.

📝 Enhancement Note: Preparing for these types of questions will allow candidates to showcase not only their design skills but also their strategic thinking and operational awareness, demonstrating how their work contributes to business objectives.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided job application form on the TOPdesk careers portal.

• Portfolio Customization: Ensure your portfolio is up-to-date and tailored to highlight projects demonstrating experience with SaaS products, design systems, user research, and Figma. Select 3-5 of your strongest, most relevant case studies.

• Resume Optimization: Update your resume to clearly articulate your 5+ years of UX design experience, emphasizing achievements and quantifiable results. Ensure keywords like "UX Design," "Figma," "Prototyping," "User Research," "Design Systems," and "Accessibility" are prominently featured.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your process, decision-making, and the impact of your work. Prepare thoughtful questions for the interviewers about the team, product roadmap, and design challenges.

• Company Research: Thoroughly research TOPdesk, its products, its mission, and its company culture. Understand their position in the service management software market and identify how your UX skills can contribute to their business goals and operational efficiency.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.