UX Designer - MES/Manufacturing

📍 Job Overview

Job Title: UX Designer - MES/Manufacturing

Company: Carrier

Location: Bengaluru, India

Job Type: Full-Time

Category: User Experience (UX) Design / Manufacturing Operations

Date Posted: March 03, 2026

Experience Level: 5-8 years

🚀 Role Summary

• Design intuitive and efficient user experiences for Manufacturing Execution Systems (MES) and shop-floor applications, directly impacting operational efficiency and data accuracy.

• Develop user personas and map complex production workflows to identify usability gaps and streamline processes within industrial environments.

• Create clear, actionable dashboards and interfaces for real-time production monitoring, quality control, and operational decision-making.

• Collaborate with cross-functional teams to support digital shop-floor initiatives and smart factory programs, ensuring seamless integration of UX principles.

• Design for diverse industrial hardware, including touchscreens, tablets, and specialized industrial terminals, ensuring robustness and usability in demanding settings.

📝 Enhancement Note: This role is a specialized UX Design position focused on industrial and manufacturing environments, requiring a deep understanding of operational processes and user needs within a factory setting, rather than typical enterprise software UX. The emphasis is on improving shop-floor functionality and real-time data visualization for operators and management.

📈 Primary Responsibilities

• Develop detailed user personas for key manufacturing stakeholders, including machine operators, line supervisors, quality inspectors, and production planners.

• Map and analyze existing production workflows, such as work order management, quality checks, downtime logging, and traceability, to identify and address usability issues within current MES platforms.

• Design intuitive and effective dashboards for real-time production monitoring, focusing on key performance indicators (KPIs) like Overall Equipment Effectiveness (OEE), throughput, scrap rates, and downtime categories.

• Simplify shop-floor data entry interfaces to enhance accuracy and reduce operator effort, ensuring ease of use on various devices.

• Improve the usability of work instruction screens, quality control modules, and real-time alerting/exception management interfaces.

• Design user interfaces optimized for touchscreens, tablets, and industrial terminals commonly found on the manufacturing floor.

• Create clear visual representations of critical manufacturing KPIs to support data-driven decision-making.

• Support the implementation of digital shop-floor initiatives and smart factory programs through user-centered design.

• Develop wireframes, user flows, and high-fidelity prototypes to effectively communicate design concepts and gather stakeholder feedback.

• Design and maintain a library of reusable UI components tailored for industrial applications, ensuring consistency and scalability.

📝 Enhancement Note: The core of this role involves translating complex manufacturing operations and data into user-friendly interfaces. Responsibilities are heavily focused on process analysis within a manufacturing context and designing for specific industrial hardware, differentiating it from general web or mobile UX roles.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5–8 years of progressive experience in User Experience (UX) Design.

• At least 2–3 years of dedicated UX experience specifically within manufacturing environments or enterprise applications with industrial components.

Required Skills:

• Strong portfolio showcasing successful workflow simplification and impactful dashboard design for complex systems.

• Proficiency in industry-standard UX design and prototyping tools such as Figma, Adobe XD, or Sketch.

• Deep understanding of manufacturing KPIs (e.g., OEE, Throughput, Scrap Rates, Downtime) and core operational processes.

• Ability to create user personas and map detailed production workflows.

• Experience designing for industrial hardware, including touchscreens and tablets.

Preferred Skills:

• Experience working with specific MES platforms like SAP Manufacturing Execution, Siemens Opcenter, or similar enterprise-level solutions.

• Exposure to or understanding of Industry 4.0, IoT, and Smart Factory initiatives.

• Familiarity with ERP systems such as SAP S/4HANA, particularly its manufacturing modules.

• Knowledge of Lean Manufacturing and Six Sigma methodologies.

• Experience designing for multilingual global plants and diverse user bases.

📝 Enhancement Note: The experience requirement emphasizes practical application in manufacturing settings, with a strong preference for candidates who have direct experience with MES or similar industrial software. The portfolio is critical for demonstrating this specific type of design capability.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating the design of manufacturing-related workflows or dashboards.

• Include examples of user personas developed for industrial operators or supervisors.

• Present evidence of workflow mapping and simplification, highlighting the before-and-after impact on efficiency or usability.

• Demonstrate expertise in designing for industrial environments, including considerations for touch interaction, harsh conditions, and diverse device types.

Process Documentation:

• Provide examples of user flow diagrams for key manufacturing processes (e.g., order fulfillment, quality inspection, machine setup).

• Showcase wireframes and interactive prototypes for MES or shop-floor applications.

• Include documentation on user research methodologies applied to understand operator needs and pain points.

• Detail the iterative design process, including feedback loops with manufacturing stakeholders.

📝 Enhancement Note: The portfolio is paramount for this role. It needs to explicitly demonstrate a candidate's ability to tackle the unique challenges of UX design in a manufacturing context, focusing on process efficiency, data clarity, and operator usability. Generic UX portfolios will likely not suffice.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance programs for employees and their families.

• Flexible scheduling options to promote work-life balance.

• Generous leave policies, including vacation, sick leave, and potentially personal days.

• Opportunities for professional development, including training, workshops, and industry certifications.

Working Hours:

• Standard full-time working hours, typically around 40 hours per week. While the role is on-site, flexibility in daily start and end times may be available, subject to team and operational needs.

📝 Enhancement Note: Salary is an estimate based on industry averages for a UX Designer with 5-8 years of experience in a major Indian tech hub like Bengaluru, factoring in the specialized domain knowledge required. Benefits are standard for a large, global corporation like Carrier.

🎯 Team & Company Context

🏢 Company Culture

Industry: Carrier is a global leader in intelligent climate and energy solutions, operating within the HVAC, refrigeration, and building automation sectors. This role is within their manufacturing operations, specifically supporting their industrial systems.

Company Size: Carrier is a large, publicly traded corporation with a significant global presence, indicating a structured corporate environment with established processes and resources.

Founded: Carrier has a long history of innovation, founded in 1902, which suggests a culture that values legacy, sustained growth, and technological advancement.

Team Structure:

• The UX Designer will likely be part of a broader digital transformation or IT team focused on manufacturing operations.

• This team will collaborate closely with manufacturing engineers, MES specialists, IT infrastructure teams, and shop-floor personnel.

Methodology:

• Carrier's commitment to "solutions that matter" and "inventing new technologies" suggests a culture that embraces innovation and problem-solving.

• The emphasis on customer-centricity and a diverse workforce points towards a collaborative and inclusive environment.

• For this role, expect a blend of agile UX methodologies for rapid prototyping and a more structured approach for enterprise system integrations.

Company Website: [https://www.carrier.com