UX Designer - Manchester, UK - Fulltime - Hybrid

📍 Job Overview

Job Title: UX Designer

Company: Capgemini

Location: Manchester, UK

Job Type: Fulltime

Category: User Experience (UX) Design / Digital Transformation

Date Posted: 2026-04-24

Experience Level: Mid-Senior Level (5-10 years implied)

Remote Status: Hybrid

🚀 Role Summary

• Drive the continuous improvement of digital user experience across multiple channels within the banking sector, leveraging user-centric design principles.

• Translate user research insights and analytics into innovative concepts and actionable design solutions that balance user needs with business objectives and technical feasibility.

• Collaborate within multidisciplinary teams, partnering with product owners, developers, and business stakeholders to define product vision and strategy.

• Champion user needs throughout the product lifecycle, ensuring adherence to regulatory requirements and driving a seamless, intuitive user journey.

📝 Enhancement Note: The role explicitly mentions "strong expertise in Banking domain" and "the bank scorecard," indicating a focus on financial services. The emphasis on "regulatory requirements" and "Consumer Duty" further solidifies this specialization. The implied experience level (5-10 years) suggests a need for an experienced professional capable of independent contribution and influencing stakeholders.

📈 Primary Responsibilities

• Oversee the planning, execution, and successful delivery of UX design projects within the banking domain, ensuring alignment with business goals and user needs.

• Conduct user research, analyze data, and synthesize findings into actionable insights to inform design decisions and product strategy.

• Develop user flows, wireframes, interactive prototypes, and detailed design specifications for digital products and features.

• Collaborate with cross-functional teams including product managers, developers, QA, and business analysts to ensure a cohesive and high-quality user experience.

• Contribute to the development and maintenance of the bank's design system and best practices, fostering consistency and efficiency across digital platforms.

• Facilitate workshops, brainstorming sessions, and design reviews to gather feedback and drive consensus on design solutions.

• Ensure all designs adhere to accessibility standards, usability best practices, and relevant regulatory compliance (e.g., Consumer Duty).

• Rapidly sketch and prototype ideas, iterating based on feedback and testing to refine the user interface and interaction design.

• Maintain up-to-date knowledge of current design philosophies, industry trends, and emerging technologies relevant to digital banking and UX design.

📝 Enhancement Note: Responsibilities have been expanded to reflect the full lifecycle of UX design within a corporate, regulated environment. The emphasis on "continuous improvement," "translating insights," and "championing user interests" points to a proactive and user-advocacy role. The inclusion of "regulatory requirements" and "Consumer Duty" is critical for roles in the financial sector.

🎓 Skills & Qualifications

Education:

Experience:

• Proven experience (implied 5-10 years) in designing consumer-focused digital projects.

• Demonstrated experience working within a regulated industry, specifically banking or financial services.

Required Skills:

• Proficiency in UX design principles, including interface and interaction design, navigation, and information architecture.

• Expertise in creating wireframes and interactive prototypes using industry-standard design software, with a strong emphasis on Figma.

• Ability to translate user research and analytics data into compelling design concepts and user-centric solutions.

Preferred Skills:

• Familiarity with Lean UX, Design Sprint methodologies, and Design Thinking frameworks.

• Experience with HTML and CSS for in-browser prototyping.

• Knowledge of IA solutions and best practices for complex digital platforms.

• Experience contributing to or maintaining design systems.

• Understanding of usability testing and accessibility standards (WCAG).

• Commercial and editorial awareness, balancing user needs with business objectives.

📝 Enhancement Note: Specific tools like Figma are explicitly mentioned. The distinction between required and preferred skills helps candidates prioritize their applications. The mention of "Consumer Duty" and "banking domain expertise" is critical for filtering candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A current, comprehensive portfolio showcasing a strong understanding of online and digital design principles, with a focus on consumer-facing applications.

• Demonstrate case studies of projects where user needs were central to the design process, highlighting problem identification, solution development, and outcome.

• Evidence of experience translating complex user journeys into intuitive and engaging interfaces.

Process Documentation:

• Examples of how user research and data analytics were incorporated into the design process to drive decisions.

• Documentation of collaboration with multidisciplinary teams (product, development, business) to refine and deliver design solutions.

• Demonstrate understanding of iterative design processes, including feedback loops and design revisions.

• Inclusion of work that adheres to or considers regulatory and accessibility guidelines within the design lifecycle.

📝 Enhancement Note: For a UX role, a portfolio is paramount. This section details what should be included, emphasizing the process and outcomes, not just the final visuals. The mention of "regulatory and accessibility guidelines" adds a crucial layer for this specific role.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Mental Health Support: Access to trained 'Mental Health Champions' and dedicated support resources.

• Wellbeing Apps: Investment in wellbeing applications such as Thrive and Peppy.

• Learning & Development: Extensive 'learning for life' opportunities, including think tanks, hackathons, and access to over 250,000 online courses.

• External Certifications: Opportunities to gain certifications from providers like AWS, Microsoft, and Harvard ManageMentor.

• Inclusive Recruitment: Commitment to offering interviews to candidates with disabilities who meet the minimum essential criteria.

• Wellbeing Focus: Recognized as a Great Place to Work for Wellbeing in 2024.

• Ethical Workplace: Employment within an organization recognized as one of the World's Most Ethical Companies® for 13 consecutive years.

Working Hours:

• Standard full-time hours (implied 40 hours per week), with a hybrid working arrangement that balances office presence, client sites, and home working. 100% remote work is not an option.

📝 Enhancement Note: Salary range is an estimate based on typical UX Designer roles in Manchester with specialized industry requirements. The benefits are directly pulled from the provided text and highlighted for their relevance to employee well-being and professional growth. The working hours and hybrid nature are clarified.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting & Digital Transformation Services, with a significant focus on Banking and Financial Services clients.

Company Size: Large Enterprise (420,000+ employees globally). This scale suggests robust processes, extensive resources, and opportunities for broad impact, but also potential for navigating complex organizational structures.

Founded: Nearly 60 years ago. This long history indicates stability, deep industry experience, and a well-established market presence.

Team Structure:

• The role is within the UX Design team, which collaborates closely with product owners, developers, and business stakeholders across various client projects.

• Reporting structure is likely within a dedicated UX/Digital Transformation practice, potentially matrixed into specific client delivery teams.

Methodology:

• Data-Driven Design: Emphasis on leveraging research and analytics to inform design decisions.

• Agile Development: Operations within Agile environments, requiring iterative design and collaboration.

• User-Centricity: A foundational principle, where user needs are paramount in all design considerations.

• Continuous Improvement: A commitment to ongoing enhancement of digital user experiences.

Company Website: www.capgemini.com

📝 Enhancement Note: The company context highlights Capgemini's global reach and long history, suggesting a stable yet dynamic environment. The specific mention of "Banking domain" is critical. The inferred team structure emphasizes collaboration, which is key for UX roles.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX Designer. It requires independent contribution, the ability to translate complex requirements into tangible designs, and influence within project teams. The "Grade Specific" job description points to a highly experienced individual who masters the full software development lifecycle and operates with minimal supervision in complex environments, taking responsibility for substantial aspects of Capgemini's activity.

Reporting Structure: The UX Designer will likely report to a UX Lead or Design Manager within Capgemini's consulting practice, while being embedded within client-facing project teams. This structure necessitates strong stakeholder management skills and the ability to adapt to different client environments.

Operations Impact: The UX Designer's impact is directly tied to enhancing the digital user experience for Capgemini's banking clients. Successful designs will lead to improved customer satisfaction, increased engagement, operational efficiency for the client, and ultimately, client retention and new business for Capgemini. The role contributes to Capgemini's reputation as a leader in digital transformation by delivering high-quality, user-centric solutions.

Growth Opportunities:

• Specialization: Deepen expertise in banking UX, regulatory design, or specific digital transformation areas.

• Leadership: Progress to Senior UX Designer, Lead UX Designer, or UX Manager roles, mentoring junior designers and leading larger initiatives.

• Skill Development: Access to extensive training resources for expanding technical skills (e.g., advanced Figma, new prototyping tools) and soft skills (e.g., client management, strategic thinking).

• Cross-Disciplinary Experience: Opportunities to work on diverse projects across different industries or technology stacks within Capgemini's broad portfolio.

📝 Enhancement Note: The "Grade Specific" description implies a senior-level role with significant autonomy and leadership potential. Growth opportunities are framed within the consulting context, emphasizing specialization, leadership, and continuous learning.

🌐 Work Environment

Office Type: Hybrid work model, involving a combination of Capgemini offices, client sites, and home working. This necessitates adaptability and strong self-management skills.

Office Location(s): Primarily based in Manchester, UK, with potential for travel to client sites as required by projects.

Workspace Context:

• Collaborative Environment: Frequent interaction with multidisciplinary teams (product, development, business) both internally at Capgemini and externally with clients.

• Tools & Technology: Access to industry-standard design software (Figma), prototyping tools, and potentially collaboration platforms.

• Client-Facing Interaction: Opportunities to engage directly with clients, understand their business challenges, and present design solutions.

Work Schedule:

• Standard full-time, likely around 40 hours per week, with flexibility managed through the hybrid model. Project deadlines may require occasional adjustments, typical of consulting roles. Adaptability to client needs is key.

📝 Enhancement Note: The hybrid nature is a key aspect, requiring candidates to balance remote work with office and client-site presence. The context suggests a dynamic, client-focused environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess foundational UX skills, domain relevance, and alignment with minimum criteria.

• Technical Interview: Discussion of UX methodologies, design process, problem-solving approaches, and specific tool proficiency (e.g., Figma, prototyping). Candidates may be asked to walk through portfolio case studies.

• Portfolio Presentation: A dedicated session where candidates present 1-2 key projects from their portfolio, detailing their role, process, challenges, and outcomes. Focus on user-centricity and business impact.

• Cultural Fit & Stakeholder Interview: Assessment of communication skills, collaboration style, ability to work in a hybrid/client-facing environment, and understanding of Capgemini's values and the banking sector's regulatory landscape.

• Final Interview: Potentially with senior leadership to discuss strategic alignment, career aspirations, and overall suitability for complex client engagements.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your skills in banking/financial services, user research, interaction design, and prototyping.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (discovery, ideation, design, testing), the challenges faced, your solutions, and the measurable outcomes (e.g., improved conversion, reduced support calls, user satisfaction scores).

• Highlight Process: Emphasize your design thinking, user research methods, wireframing, prototyping techniques, and how you incorporated feedback and iteration.

• Demonstrate Tool Proficiency: Explicitly mention and show examples of your work in Figma, and any other relevant tools.

• Showcase Collaboration: Illustrate how you worked with developers, product managers, and stakeholders.

Challenge Preparation:

• Be prepared for a design challenge, which could involve a brief usability critique, a conceptual design task, or a problem-solving scenario related to digital banking.

• Focus on your process: how you would approach the problem, what questions you would ask, what research you would conduct, and how you would iterate on solutions.

• Practice articulating your thought process clearly and concisely, as if presenting to a client or a multidisciplinary team.

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on portfolio content, presentation strategy, and interview preparation specific to a UX role in a consulting firm within the banking sector.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly emphasized), potentially Sketch, Adobe XD.

• Prototyping: In-browser prototyping with HTML and CSS, InVision, Axure (as potential alternatives or complementary tools).

• User Research: Tools like UserTesting.com, Hotjar, Maze, or internal client tools for data collection and analysis.

Analytics & Reporting:

• Familiarity with web analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and measure design impact.

CRM & Automation:

• While not directly a CRM role, understanding how UX design integrates with customer journeys managed by CRM systems is beneficial.

• Familiarity with project management and collaboration tools used in Agile environments (e.g., Jira, Confluence, Asana).

📝 Enhancement Note: Explicitly listing tools like Figma, HTML/CSS, and mentioning analytics platforms provides clarity on the technical stack expected for this role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, placing the user at the center of all design decisions and championing their needs.

• Collaboration: Strong emphasis on teamwork, working effectively within multidisciplinary teams and across departments.

• Innovation & Curiosity: A drive to explore new technologies, experiment with design concepts, and find novel solutions.

• Ethical Conduct: Adherence to high ethical standards in business practices and design, particularly important in the banking sector.

• Continuous Learning: A commitment to personal and professional development, embracing new knowledge and skills.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration with product managers, developers, business analysts, and client stakeholders to ensure holistic project success.

• Open Communication: Encouraging open dialogue, feedback exchange, and constructive critique to refine designs and processes.

• Knowledge Sharing: A culture that promotes sharing insights, best practices, and learnings across teams and projects.

📝 Enhancement Note: Values are derived from Capgemini's overarching corporate culture and the specific requirements of a UX role within a client-facing consulting environment. The emphasis on ethics and user-centricity is paramount for this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals & Technical Constraints: Navigating the inherent tension between ideal user experiences, business objectives, and development feasibility, especially in a regulated industry.

• Complex Stakeholder Management: Effectively communicating and aligning diverse stakeholders with varying priorities and technical understanding.

• Navigating Regulatory Landscapes: Ensuring designs comply with stringent financial regulations (e.g., Consumer Duty) without compromising user experience.

• Adapting to Client Environments: Quickly understanding and integrating into new client project teams and their specific working methods.

• Maintaining Design Consistency: Upholding design integrity and consistency across multiple digital channels and evolving product lines.

Learning & Development Opportunities:

• UX Specialization: Deepening expertise in specific areas like UX research, interaction design, accessibility, or UX strategy within the banking sector.

• Industry Certifications: Pursuing certifications in UX, Agile methodologies, or specific design software.

• Mentorship: Access to experienced designers and leaders within Capgemini for guidance and career advice.

• Exposure to Cutting-Edge Technology: Working with clients on digital transformation initiatives that often involve AI, cloud, and other advanced technologies.

📝 Enhancement Note: Challenges are framed within the context of a UX designer's role in consulting and the financial industry. Growth opportunities are linked to specialization, professional development, and exposure to advanced technologies.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital banking feature you designed. What was the user problem, your approach, the challenges, and the outcome?" (Focus on process, user-centricity, and business impact).

• "How do you ensure your designs are compliant with regulations like Consumer Duty while still providing an excellent user experience?" (Assess understanding of compliance and user advocacy).

Company & Culture Questions:

• "What interests you about Capgemini and our work in the banking sector?" (Research Capgemini's values, recent projects, and industry focus).

• "How do you approach collaboration with developers and product managers who may have different priorities?" (Demonstrate teamwork and communication skills).

Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline: The Challenge, Your Role, The Process (Research, Ideation, Design, Testing), The Solution, and The Results/Impact.

• Visuals: Use high-fidelity mockups, interactive prototypes, and user flow diagrams. Annotate key design decisions.

• Narrative: Tell a compelling story about how you solved a user problem and delivered value. Emphasize your thought process and decision-making.

• Metrics: Quantify impact whenever possible (e.g., "increased conversion by X%", "reduced task completion time by Y seconds").

• Conciseness: Be prepared to present within a set timeframe (e.g., 15-20 minutes per case study), allowing ample time for Q&A.

📝 Enhancement Note: These questions are tailored to assess a UX Designer's strategic thinking, process, collaboration skills, and understanding of the specific industry and company context. Portfolio presentation advice is critical for this role.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the Capgemini careers portal (URL provided).

• Portfolio Customization: Ensure your submitted portfolio is easily accessible and highlights projects relevant to digital banking or complex consumer-facing applications. Tailor your presentation to emphasize your process and impact.

• Resume Optimization: Update your resume to clearly articulate your experience with UX design, prototyping tools (especially Figma), Agile methodologies, and any experience within the financial services sector or regulated environments. Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, walking through your portfolio case studies, and preparing thoughtful answers to behavioral and technical questions related to UX design and the banking domain.

• Company Research: Thoroughly research Capgemini, its values, its approach to digital transformation, and its presence in the banking sector. Understand their commitment to client success and employee development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.