Lead UX Designer – AI Workforce Experience

📍 Job Overview

Job Title: Lead UX Designer – AI Workforce Experience

Company: easyJet

Location: London, United Kingdom

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: 2026-05-01

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the user experience (UX) and user interface (UI) design and research for employee-facing AI products, including super-agent experiences and AI productivity tooling.

• Drive the transformation of how colleagues across easyJet work through AI-enabled tools and platforms, ensuring practicality, trustworthiness, and genuine utility.

• Collaborate closely with Technology, HR, Operations, and Product teams to translate complex AI capabilities into intuitive and high-quality user experiences.

• Act as a senior individual contributor, setting the standard for design quality and influencing the direction of the AI Workforce Experience portfolio.

📝 Enhancement Note: This role is a hybrid of senior individual contribution and future leadership potential, with a clear trajectory towards a chapter lead position overseeing UX/UI and research for AI and workforce transformation initiatives.

📈 Primary Responsibilities

• Lead end-to-end design thinking for AI-powered employee tools, from initial research and insight gathering through to polished, production-ready designs.

• Conduct user research to uncover real colleague needs, employing methodologies to ground product decisions in empirical evidence and drive user-centric development.

• Translate complex AI capabilities and evolving requirements into intuitive, user-friendly interfaces and workflows, focusing on trust, transparency, and effective onboarding.

• Design and prototype complex, workflow-driven internal or enterprise products, ensuring they are practical, reliable, and genuinely useful for easyJet colleagues.

• Champion accessibility standards (WCAG/W3C) throughout the design process, ensuring all AI workforce tools are inclusive and usable by all employees.

• Collaborate effectively within agile product teams, contributing to sprint planning, backlog refinement, and continuous improvement of the AI product portfolio.

• Present design concepts, research findings, and strategic recommendations to stakeholders, confidently influencing decisions and defending design choices with robust evidence.

• Foster a culture of continuous learning and experimentation within the AI Workforce Experience team, staying abreast of emerging AI technologies and their UX implications.

• Partner with Product Managers, Engineers, and AI specialists to ensure seamless integration of AI functionalities into intuitive user interfaces and efficient workflows.

• Contribute to the development of design systems and best practices for AI-driven employee experiences, ensuring consistency and scalability across the product suite.

📝 Enhancement Note: The role emphasizes a dual focus on both design craft and research rigor, requiring the candidate to be equally adept at creating compelling visual interfaces and uncovering deep user insights. The expectation of future chapter lead responsibilities implies a need for strategic thinking and team influence beyond individual design contributions.

🎓 Skills & Qualifications

Education: While specific educational qualifications are not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field is highly recommended for a senior-level role of this nature. Equivalent practical experience will also be strongly considered.

Experience: Minimum of 5-10 years of progressive experience in UX/UI design and user research, with a demonstrated track record of leading design initiatives. Experience designing internal or enterprise products, particularly complex workflow-driven tools, is essential.

Required Skills:

• Proven experience as a senior UX/UI designer and/or user researcher, ideally encompassing both disciplines with a strong portfolio.

• Strong portfolio showcasing end-to-end design thinking, from research and insight generation to polished, production-ready designs.

• Expertise in designing internal or enterprise products, with a focus on complex, workflow-driven tools.

• Proficiency in Figma for wireframing, prototyping, and detailed UI design.

• Experience working in agile product teams, understanding sprint cycles and collaborative development processes.

• Working knowledge of accessibility standards (WCAG/W3C) and their application in design.

• Excellent stakeholder management and communication skills, with the ability to present, influence, and defend design decisions with evidence.

• Comfort working in ambiguous environments where AI capabilities and requirements are subject to rapid evolution.

Preferred Skills:

• Familiarity with AI-powered products and the unique UX challenges they present (e.g., trust, transparency, onboarding).

• Experience in shaping how work is done through technology and emerging tools.

• Ability to translate complex AI capabilities into simple, trusted user experiences.

• Experience in a "chapter lead" or similar team leadership capacity, guiding design practices.

• Understanding of airline operations or large-scale enterprise environments.

📝 Enhancement Note: The "5-10 years" experience level suggests a need for seasoned professionals who can operate autonomously and mentor others. The emphasis on Figma, agile methodologies, and accessibility standards are crucial for immediate contribution within a modern product development environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end design thinking, including case studies that detail the problem, your process, your role, challenges, and the impact of your solutions.

• Evidence of translating complex requirements, particularly those involving AI or intricate workflows, into intuitive and usable interfaces.

• Examples of user research methodologies applied, including how insights were gathered, analyzed, and integrated into design decisions.

• Prototypes and final UI designs created using tools like Figma, showcasing your visual design skills and attention to detail.

Process Documentation:

• Showcase your ability to document design processes, including user journey mapping, wireframing, user flows, and usability testing plans.

• Demonstrate how you approach iterative design, incorporating feedback from stakeholders and user testing into subsequent design iterations.

• Provide examples of how you have collaborated with engineering teams to ensure the fidelity and feasibility of designs during implementation.

• Illustrate your approach to problem-solving in ambiguous situations, detailing how you navigated evolving requirements or technical constraints.

📝 Enhancement Note: Given the role's focus on AI and internal tools, portfolios should ideally feature examples of complex systems, workflow optimization, and user-centric problem-solving for enterprise environments. Demonstrating a structured approach to research and design, and how it leads to tangible improvements, will be key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Lead UX Designer with 5-10 years of experience in London, the estimated salary range is £65,000 - £85,000 per annum. This estimate accounts for the seniority of the role, the hybrid work model, and the specific responsibilities involving AI and enterprise product design.

Benefits:

• Competitive salary and bonus structure.

• Generous easyJet staff travel benefits, offering significant advantages for personal travel.

• Comprehensive pension scheme to support long-term financial planning.

• Life assurance coverage for added peace of mind.

• A suite of flexible benefits, allowing customization to individual needs.

• Hybrid working model facilitating a balance between office collaboration and personal flexibility.

Working Hours: The standard working hours for this full-time position are 40 hours per week. The role operates on a hybrid model, requiring approximately 60% of time to be spent in the Luton office per month, allowing for flexibility in scheduling.

📝 Enhancement Note: The estimated salary range is derived from publicly available compensation data for similar senior UX roles in the London tech and corporate sectors, adjusted for the specific industry and company size. The inclusion of staff travel benefits is a significant perk for this airline industry role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aviation / Travel. easyJet is a leading low-cost airline in Europe, serving millions of customers annually with a focus on value, efficiency, and friendly service. This context means operations are highly data-driven, with a strong emphasis on safety, punctuality, and customer experience, all of which will influence the design of internal tools.

Company Size: FTSE listed, with over 18,000 colleagues. This indicates a large, complex organization with established processes and a significant internal user base for AI-driven tools. Operations professionals will find opportunities to impact a vast number of employees and contribute to large-scale digital transformation initiatives.

Founded: The company was founded in 1995. This history suggests a blend of established operational practices and a forward-looking approach to innovation, particularly with the investment in AI Workforce Experience.

Team Structure:

• The AI Workforce Experience team is an emerging, high-impact group focused on transforming employee work through AI. It partners closely with Technology, HR, Operations, and Product.

• The role operates as a senior individual contributor within this team, with an expectation to evolve into a chapter lead role, overseeing employee-facing UX/UI and research for AI initiatives.

Methodology:

• Data-Driven Design: Decisions are grounded in evidence, utilizing user research and analytics to inform product development.

• Agile Development: The team operates within agile product teams, emphasizing iterative development and continuous feedback loops.

• AI-Enabled Transformation: The core focus is on leveraging AI to enhance employee productivity, streamline workflows, and improve the overall work experience.

Company Website: https://www.easyjet.com/

📝 Enhancement Note: The "Bold, Welcoming, Challenging, Safe" promise behaviours are integral to easyJet's culture. Candidates should consider how these values translate into designing AI tools that are both innovative and responsible, supporting colleagues effectively.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Lead UX Designer, representing a significant level of individual expertise and influence. It signifies a move beyond pure design execution to strategic thinking, user advocacy, and setting design direction. The potential evolution to a chapter lead role indicates a pathway towards formal leadership and team management within the operations and product development spheres.

Reporting Structure: The Lead UX Designer will report into the AI Workforce Experience team, which likely operates within a larger Product or Technology division. The role involves close collaboration with Product Managers, Engineers, AI specialists, and stakeholders across HR and Operations.

Operations Impact: The role has a direct impact on the productivity, efficiency, and satisfaction of easyJet's 18,000+ employees. By designing intuitive AI-powered tools, the Lead UX Designer will shape how work is done across the organization, contributing to operational excellence and potentially driving cost savings or revenue enhancements through improved employee performance.

Growth Opportunities:

• Leadership Development: The clear pathway to a chapter lead position offers an opportunity to grow into a formal leadership role, managing a team of UX designers and researchers.

• Specialization in AI UX: Deepen expertise in the unique challenges and opportunities of designing for AI-powered applications, a rapidly growing and in-demand field.

• Cross-Functional Influence: Gain broad exposure and influence across various departments, including Technology, HR, and Operations, fostering a holistic understanding of business needs.

• Strategic Impact: Contribute to easyJet's digital transformation agenda, shaping the future of work within a major European airline.

• Industry Exposure: Work within the dynamic aviation sector, gaining insights into its specific operational demands and technological advancements.

📝 Enhancement Note: The dual track of individual contribution excellence and leadership potential makes this role attractive for experienced designers looking to either deepen their craft or transition into management. The focus on AI in an operational context provides a unique specialization opportunity.

🌐 Work Environment

Office Type: The role is based in the easyJet head office in Luton, supporting a hybrid working model. This suggests a professional office environment designed for collaboration, team meetings, and focused work, alongside the flexibility of remote work.

Office Location(s): London Luton Airport, United Kingdom. This location provides access to a major transport hub and places the employee within a significant operational centre for easyJet.

Workspace Context:

• Collaborative Spaces: The office environment likely includes meeting rooms, breakout areas, and open-plan spaces conducive to team collaboration and cross-functional interaction.

• Technology & Tools: Access to standard office technology, high-speed internet, and potentially specialized design software and hardware to support UX/UI design and research activities.

• Team Interaction: Opportunities for regular in-person interaction with the AI Workforce Experience team, as well as colleagues from Technology, HR, and other operational departments.

Work Schedule: A 40-hour work week with a hybrid arrangement, requiring approximately 3 days per week (around 60%) in the Luton office. This schedule allows for a balance between in-office collaboration and personal flexibility, catering to the demands of complex design and research projects.

📝 Enhancement Note: The hybrid model is designed to balance the benefits of in-person collaboration for complex problem-solving and team cohesion with the flexibility that many professionals seek. The requirement for approximately 60% office time suggests a structured approach to hybrid work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess your experience, skills, and alignment with the role's requirements.

• Hiring Manager Interview: A discussion focusing on your background, motivations, and understanding of UX/UI design and research principles, particularly as they apply to AI and enterprise products.

• Design/Research Challenge: You may be asked to complete a take-home exercise or a live design/research task to evaluate your problem-solving skills, design thinking, and ability to translate complex requirements into tangible solutions. This will likely involve presenting your approach and rationale.

• Team/Stakeholder Interviews: Meetings with potential team members and key stakeholders (e.g., Product Managers, Engineers, HR representatives) to assess your collaborative abilities, communication style, and cultural fit within easyJet's "Promise Behaviours."

• Final Interview: Potentially with a senior leader to discuss your strategic vision and long-term potential, especially concerning the chapter lead evolution.

Portfolio Review Tips:

• Showcase End-to-End Process: Clearly articulate your design process from research and problem definition through to solution and impact. Use case studies to tell a compelling story.

• Highlight AI & Enterprise Experience: Emphasize projects that demonstrate your ability to design for complex internal tools or AI-powered applications. Detail the specific challenges and how you addressed them.

• Demonstrate Figma Proficiency: Be prepared to walk through your Figma files, showcasing your wireframing, prototyping, and UI design skills.

• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs (e.g., improved efficiency, reduced error rates, increased user adoption).

• Explain Your Role: Clearly define your specific contributions, especially in collaborative projects.

• Address Ambiguity: Be ready to discuss how you approach design problems with evolving requirements or in nascent technology areas like AI.

Challenge Preparation:

• Understand the Context: Research easyJet's business, its user base (employees), and the general landscape of AI in the workforce.

• Focus on User Needs: For any design challenge, prioritize understanding the employee's problem and developing solutions that directly address it.

• Articulate Your Rationale: Be prepared to explain the "why" behind your design decisions, drawing on UX principles and research insights.

• Consider AI Specifics: Think about how trust, transparency, and user control are managed in AI interfaces.

• Practice Presentation Skills: Rehearse presenting your work concisely and effectively, as this will be a key part of the interview process.

📝 Enhancement Note: The emphasis on both design and research, combined with the AI focus, means candidates should be prepared to discuss their methodological rigor and how they translate complex technical capabilities into user-friendly experiences. The portfolio is critical for demonstrating this breadth of skill.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for all aspects of UX/UI design, including wireframing, prototyping, and high-fidelity visual design. Proficiency is a must.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

• Design Systems: Experience contributing to or utilizing design systems for consistency and scalability.

Analytics & Reporting:

• User Research Tools: Experience with platforms such as Maze, Userlytics, Hotjar, or similar for conducting usability testing, gathering feedback, and analyzing user behaviour.

• Analytics Platforms: Familiarity with web or application analytics tools to understand user engagement and identify areas for improvement.

CRM & Automation:

• While not directly a CRM role, understanding how internal tools integrate with HR systems or other enterprise platforms may be advantageous.

• Familiarity with agile project management tools like Jira or Confluence for team collaboration and workflow tracking.

📝 Enhancement Note: The explicit mention of Figma as essential, alongside experience with research and usability tooling, highlights the practical, hands-on nature of this design role. Understanding how these tools contribute to a data-driven product development process is key.

👥 Team Culture & Values

Operations Values:

• Safe: A paramount value in aviation, this translates to responsible design practices, especially with AI, ensuring employee safety and system reliability.

• Bold: Encouraging innovation and taking calculated risks in exploring new AI capabilities and user experiences.

• Welcoming: Creating inclusive and user-friendly designs that cater to a diverse workforce, ensuring all employees feel supported by new technologies.

• Challenging: Critically evaluating design choices, AI capabilities, and existing processes to drive continuous improvement and optimal outcomes.

• Data-Driven: Decisions are informed by user research, analytics, and evidence, fostering an environment of continuous learning and optimization.

• User-Centric: A deep commitment to understanding and advocating for the needs of easyJet's employees, ensuring AI tools genuinely enhance their work.

Collaboration Style:

• Cross-Functional Integration: Close collaboration with Technology, HR, Operations, and Product teams is fundamental to designing and implementing effective AI solutions.

• Agile & Iterative: Embracing an agile methodology means regular feedback loops, iterative design improvements, and close partnership with development teams.

• Evidence-Based Communication: Presenting designs and research findings with clear rationale and supporting data to influence stakeholders and build consensus.

• Open Feedback Culture: Encouraging constructive feedback within the team and with cross-functional partners to refine designs and processes.

📝 Enhancement Note: Candidates should demonstrate an understanding of how these values, particularly "Safe" and "Challenging," apply to the implementation of AI in a corporate environment. The ability to collaborate effectively across diverse teams will be crucial for success.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Ambiguity: Navigating the evolving landscape of AI capabilities and translating them into stable, predictable, and trustworthy user experiences for employees.

• Balancing Innovation with Enterprise Needs: Ensuring that cutting-edge AI solutions meet the practical, often complex, workflow requirements of a large enterprise like easyJet.

• Building Trust in AI: Designing AI interfaces that foster user confidence, transparency, and a clear understanding of how the AI works and its limitations.

• Cross-Functional Alignment: Gaining buy-in and managing expectations across various departments with potentially differing priorities and technical understandings.

• Scalability of Design: Developing design solutions that can scale across a large workforce and diverse use cases within the organization.

Learning & Development Opportunities:

• AI UX Specialization: Gaining deep expertise in the burgeoning field of AI UX design, including ethical considerations, human-AI interaction patterns, and emerging best practices.

• Leadership Skill Development: As the role progresses towards chapter lead, opportunities will arise for team management, mentoring, strategic planning, and influencing organizational design direction.

• Industry Exposure: Deepening understanding of operational challenges and technological needs within the aviation industry.

• Continuous Learning: Staying updated with the latest UX trends, AI advancements, and design tools through conferences, workshops, and internal knowledge sharing.

• Cross-Departmental Experience: Broadening understanding of business functions beyond design, including HR, Operations, and core business technology.

📝 Enhancement Note: The challenges presented are inherent to working with new technologies in established organizations. Highlighting how candidates have successfully navigated similar situations in past roles will be key. The growth opportunities emphasize both technical specialization and leadership development.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing an AI-powered productivity tool for employees. How do you ensure it's intuitive and trustworthy?" (Focus on research, iterative design, AI considerations like transparency, and stakeholder alignment.)

• "How would you approach designing an employee-facing 'super-agent' experience that integrates multiple AI capabilities? What are the key UX challenges?" (Discuss information architecture, user control, contextual relevance, and onboarding.)

Company & Culture Questions:

• "How do easyJet's 'Promise Behaviours' (Safe, Bold, Welcoming, Challenging) influence your approach to designing employee-facing AI tools?" (Connect behaviours to design principles like responsibility, innovation, inclusivity, and critical evaluation.)

• "How would you manage conflicting feedback from different stakeholders (e.g., HR, IT, Operations) on a new AI tool?" (Discuss prioritization, evidence-based decision-making, and negotiation skills.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your specific role, the UX process followed, key decisions, challenges encountered, your solutions, and the measurable impact.

• Highlight AI & Complexity: Specifically draw attention to projects involving AI, complex workflows, or enterprise-level tools. Explain the unique design considerations for these scenarios.

• Showcase Figma Mastery: Be prepared to navigate your Figma files, demonstrating your proficiency in wireframing, prototyping, component design, and collaboration features.

• Emphasize Research & Validation: Clearly articulate your user research methods and how you used insights to inform and validate your design decisions.

• Quantify Outcomes: Whenever possible, present data that demonstrates the positive outcomes of your design work, such as improvements in efficiency, user satisfaction, or task completion rates.

📝 Enhancement Note: Candidates should prepare to discuss not only their design skills but also their strategic thinking, ability to influence, and understanding of the unique challenges of AI implementation in a corporate setting. Demonstrating a mature approach to user research and stakeholder management will be crucial.

📌 Application Steps

To apply for this Lead UX Designer position:

• Submit your application through the easyJet careers portal via the provided link.

• Tailor your CV and portfolio: Ensure your CV highlights your experience with senior UX/UI design, user research, AI product design, and enterprise tools. Customize your portfolio to showcase relevant case studies that demonstrate end-to-end design thinking, Figma proficiency, and experience with complex workflows.

• Prepare for a deep dive: Be ready to articulate your design process, research methodologies, and how you have successfully tackled complex problems, particularly those involving AI or internal enterprise applications.

• Research easyJet's culture: Familiarize yourself with easyJet's "Promise Behaviours" (Safe, Bold, Welcoming, Challenging) and consider how these values align with your own working style and approach to UX design, especially in the context of AI.

• Practice presenting your work: Rehearse walking through your portfolio case studies, focusing on clear communication, strong rationale for your design decisions, and quantifiable impact.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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