UX Designer H/F

📍 Job Overview

Job Title: UX Designer H/F
Company: NEXTON
Location: Paris, France
Job Type: Full-time
Category: User Experience (UX) Design / Product Design
Date Posted: December 12, 2025
Experience Level: 5-10 Years
Remote Status: On-site

🚀 Role Summary

• This role is for a Senior UX Designer focused on optimizing digital user experiences within the insurance sector.
• Key responsibilities include conducting comprehensive user research, translating insights into intuitive and effective user journeys, and ensuring cross-platform consistency.
• The position requires a mobile-first approach and close collaboration with Product, Marketing, and Development teams to deliver high-quality digital services.
• Success will be measured by the ability to enhance user engagement, efficiency, and adoption of digital platforms through strategic UX design.

📝 Enhancement Note: While the title is "UX Designer H/F", the description and experience level (5-10 years) indicate a Senior UX Designer role. The specific mention of "optimiser des expériences utilisateurs fluides, engageantes et performantes" and "rôle central dans la transformation des usages" further solidifies this seniority. The target industry is insurance, focusing on digital transformation for self-care customer portals.

📈 Primary Responsibilities

• Conduct in-depth user research, including interviews, usability testing, and quantitative/qualitative analysis, to identify user pain points and improvement opportunities.
• Translate user research findings and business requirements into user-centered design solutions, encompassing wireframes, user flows, and interactive prototypes.
• Design and optimize user journeys for self-care customer portals across responsive web and mobile applications, prioritizing simplicity, efficiency, and clarity.
• Facilitate co-creation and prioritization workshops with Product, Marketing, and Development teams to foster alignment and accelerate decision-making.
• Collaborate closely with Product Owners and developers to ensure the feasibility, coherence, and quality of deployed user experiences across web and mobile platforms.
• Contribute to the evolution of the Design System, ensuring interface consistency, adherence to accessibility standards, and seamless cross-device experience.
• Measure and analyze UX performance using key metrics such as usage rates, satisfaction scores, task completion times, and abandonment rates to drive continuous improvement.
• Champion a strong UX culture within the organization by promoting best practices, advocating for user needs, and ensuring overall digital ecosystem coherence.

📝 Enhancement Note: The responsibilities are clearly defined for a senior-level UX Designer, emphasizing strategic input, end-to-end ownership of the design process, and cross-functional leadership. The focus on "mesures la performance UX" and "piloter l'amélioration continue" highlights a data-driven approach essential for modern operations roles.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, or a related field is typically expected for a Senior UX Designer. Experience: A solid foundation of 5-10 years of experience in UX Design is required, with a proven track record of designing and optimizing digital experiences for both web and mobile platforms.

Required Skills:

• Expertise in the full spectrum of UX Design methodologies: user research, information architecture, interaction design, wireframing, prototyping, and usability testing.
• Proficient in designing for responsive web and native mobile applications with a strong mobile-first mindset.
• Advanced proficiency with design and prototyping tools, specifically Figma and Miro.
• Experience with user analytics and performance measurement tools such as Adobe Analytics and Content Square.
• Strong understanding of A/B testing methodologies for evaluating and optimizing user experiences.
• Ability to conduct and analyze quantitative and qualitative user research.
• Excellent collaboration and facilitation skills for leading co-creation workshops.
• Demonstrated ability to contribute to and evolve Design Systems.
• Familiarity with accessibility standards (e.g., WCAG) and their practical application.
• Fluency in English is essential for this international environment.

Preferred Skills:

• Experience within the insurance or financial services industry.
• A background in product management or a strong understanding of product development lifecycles.
• Experience working in Agile/Scrum environments.
• Familiarity with front-end development concepts to facilitate better collaboration with engineers.

📝 Enhancement Note: The required skills are heavily focused on core UX competencies and specific industry-standard tools. The emphasis on English proficiency points to a potentially international team or client base, common in large consulting firms like NEXTON. The "5-10 years" experience level suggests a need for strategic thinking and mentorship capabilities beyond just execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5-10 years of UX design work, with a strong emphasis on end-to-end project ownership.
• Case studies demonstrating a deep understanding of the UX process, from initial user research and problem definition to final design solutions and impact measurement.
• Examples of complex user journeys designed for web and mobile platforms, particularly within customer-facing applications or self-service portals.
• Evidence of contributions to Design Systems, including how they were developed, maintained, and utilized to ensure consistency.
• Demonstrations of how user research insights were translated into tangible design improvements and measurable outcomes.

Process Documentation:

• Showcase experience in defining and documenting UX processes, including user research protocols, design iteration cycles, and usability testing frameworks.
• Examples of how collaboration processes were established and managed with cross-functional teams (Product, Marketing, Development).
• Documentation illustrating the application of A/B testing and analytics to validate design decisions and measure UX performance.
• Evidence of working with and contributing to Design Systems, including style guides and component libraries.

📝 Enhancement Note: For a Senior UX Designer, the portfolio is paramount. It must not only showcase visual design and prototyping skills but also the strategic thinking, research methodologies, and ability to measure impact. The "process optimization" aspect is inherent in the UX role itself – continually refining user journeys based on data and feedback.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Designers in Paris with 5-10 years of experience, the estimated annual gross salary range is €55,000 - €75,000. This range accounts for the cost of living in Paris and the specialized skills required.

Benefits:

• Dynamic Communities: Access to professional networks and communities within NEXTON for knowledge sharing and support.
• Meet Ups: Opportunities to attend and participate in industry-specific events and internal knowledge-sharing sessions.
• Training: Access to continuous learning and development programs to enhance UX skills and explore new methodologies.
• Sporting Events: Company-sponsored or organized sports activities promoting team cohesion and well-being.
• Sustainable Mobility Package: Support for eco-friendly commuting options, aligning with modern corporate social responsibility.
• Latest Generation Phone: Provision of a modern mobile device for professional use.
• Full-time Permanent Contract (CDI): Standard French employment contract offering job security.

Working Hours: The standard working hours are 40 hours per week, typical for a full-time position in France. Flexibility may be available depending on project needs and team agreements, but the core expectation is full-time commitment.

📝 Enhancement Note: The salary range is an estimation for a Senior UX Designer in Paris, France, based on typical market rates for this experience level and location. The benefits listed are directly from the provided text and are highlighted for their relevance to professional development and employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: NEXTON operates within the consulting, digital, and technology services sector, acting as a hybrid between a consulting firm, an agency, and an IT services company (ESN). The client for this specific role is in the insurance sector. Company Size: NEXTON is a growing company with over 450 experts, indicating a mid-to-large size organization with established processes but still retaining a dynamic, agile feel. Founded: Founded in 2011, NEXTON has over a decade of experience in digital transformation and innovation, suggesting a stable yet evolving organizational structure.

Team Structure:

• The UX Designer will join a client's marketing and distribution department within the insurance sector.
• This implies integration into a client-facing team, working alongside Product Owners, Marketing specialists, and Development teams.
• Collaboration is expected to be cross-functional, with direct interaction with stakeholders who define business needs and technical teams responsible for implementation.

Methodology:

• The role emphasizes a user-centered design methodology, starting with comprehensive user research and insights.
• Structured UX methodologies, including framing, prototyping, testing, and iteration, are central to the workflow.
• A data-driven approach is crucial, utilizing analytics and A/B testing to inform design decisions and measure performance.
• Co-creation and agile collaboration are key to aligning diverse stakeholder perspectives and accelerating delivery.

Company Website: https://www.nexton.com/

📝 Enhancement Note: NEXTON's positioning as a blend of consultancy, creative agency, and ESN suggests a culture that values expertise, innovation, and client delivery. The specific client environment (insurance) will shape daily interactions, requiring an understanding of sector-specific user needs and regulatory considerations.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer position (5-10 years of experience). It signifies a level where individuals are expected to lead design initiatives, mentor junior designers, and influence product strategy through their expertise in user experience. The role demands autonomy, strategic thinking, and the ability to manage complex design challenges independently.

Reporting Structure: The UX Designer will report within the client's marketing and distribution department. Direct reporting lines will likely be to a Head of Digital, a Product Lead, or a UX Manager within that department. Collaboration will extend to Product Owners and development teams, forming a matrixed project structure.

Operations Impact: The UX Designer's impact is critical for improving customer self-care portals, directly influencing user satisfaction, digital channel adoption, and operational efficiency for the insurance client. By optimizing user journeys and enhancing digital service usability, this role contributes to increased customer retention, reduced support costs, and potentially higher conversion rates for digital services.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas like user research methodologies, accessibility design, or Design System management.
• Leadership Development: Transition into a Lead UX Designer or UX Manager role, overseeing design teams and strategic initiatives.
• Cross-functional Expertise: Gain broader understanding of Product Management, Agile methodologies, and business strategy within the insurance sector.
• Consulting Acumen: Develop client management, stakeholder communication, and project leadership skills, leveraging NEXTON's consulting framework.
• Mentorship: Guide and mentor junior UX designers within NEXTON's community, fostering talent development.

📝 Enhancement Note: The growth opportunities are framed within both the client's environment and NEXTON's broader professional development framework. The emphasis on "operations impact" highlights how UX design contributes to business efficiency and customer engagement, aligning with broader GTM and RevOps principles.

🌐 Work Environment

Office Type: The role is based on-site in Paris, within the client's office environment. This suggests a traditional office setting where the UX Designer will be integrated into the client's team structure. Office Location(s): Paris, Île-de-France, France. Specific details regarding the exact office location and accessibility would need to be confirmed with the client.

Workspace Context:

• The workspace will be within a professional office environment, likely shared with other members of the marketing, distribution, product, and development teams.
• Expect a collaborative atmosphere with opportunities for face-to-face interaction, brainstorming sessions, and team meetings.
• Access to standard office technology, meeting rooms, and potentially specialized design software and hardware will be provided by the client.
• The environment will require close proximity and regular interaction with Product Owners, developers, and marketing stakeholders to facilitate agile workflows and rapid iteration.

Work Schedule: The standard work schedule is 40 hours per week. While the role is on-site, there might be some flexibility in daily start/end times depending on client policies and team agreements, but the core requirement is consistent on-site presence for collaborative work.

📝 Enhancement Note: The on-site nature of the role in a client's office emphasizes the importance of interpersonal skills, adaptability to a specific corporate culture, and the ability to integrate seamlessly into existing team dynamics.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and CV, assessing alignment with the core requirements and experience level.
• Portfolio Review & Technical Interview: You will likely be asked to present your portfolio, detailing your process, key decisions, and the impact of your work on specific projects. This will be followed by a technical interview focusing on UX methodologies, problem-solving skills, and tool proficiency. Expect scenario-based questions.
• Client Interview: A series of interviews with stakeholders at the client's insurance company (e.g., Product Leads, Heads of Digital, potentially developers) to assess cultural fit, collaboration style, and strategic thinking.
• Final Round: Potentially a final interview with a senior leader at NEXTON or the client to discuss overall fit and career aspirations.

Portfolio Review Tips:

• Showcase End-to-End Process: Clearly articulate the problem, your research methodology, design decisions, iterations, and the measurable outcomes. Use case studies that highlight your strategic thinking.
• Emphasize Impact: Quantify the results of your work whenever possible. Use metrics like increased conversion rates, improved task completion times, higher user satisfaction scores, or reduced support inquiries.
• Highlight Collaboration: Demonstrate how you worked with cross-functional teams, managed stakeholder feedback, and facilitated design discussions.
• Tailor to the Role: Select projects that best showcase your experience with mobile-first design, customer self-care portals, and working within regulated industries if applicable.
• Be Prepared for Deep Dives: Anticipate questions about specific design choices, trade-offs made, and how you handled challenges or disagreements.

Challenge Preparation:

• Problem-Solving Scenarios: Be ready to tackle hypothetical design challenges related to improving a customer journey or solving a specific user pain point within the insurance domain.
• Design Thinking Exercises: Prepare to walk through your thought process for tackling a design problem, from understanding the user to proposing solutions.
• Tool Proficiency: Be prepared to discuss your experience with Figma, Miro, and analytics tools, and potentially demonstrate your skills in a live exercise.
• Understanding of Insurance Sector: Research common user needs and challenges in digital insurance services to inform your responses and demonstrate industry awareness.

📝 Enhancement Note: The interview process is designed to assess not just design skills but also strategic thinking, collaboration abilities, and problem-solving capabilities, crucial for a senior role in a client-facing consulting engagement. The portfolio is the cornerstone of this evaluation.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration. Expect to demonstrate advanced proficiency.
• Miro: Critical for collaborative ideation, user journey mapping, workshop facilitation, and information architecture.
• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools might be beneficial, but Figma is the stated requirement.

Analytics & Reporting:

• Adobe Analytics: Key for understanding user behavior on digital platforms, tracking conversion funnels, and measuring performance.
• Content Square: A user behavior analytics tool that provides insights into user journeys, heatmaps, and session replays, aiding in identifying usability issues.
• A/B Testing Platforms: Experience with tools that facilitate A/B testing (e.g., Optimizely, Google Optimize, or integrated platform features) to validate design hypotheses.

CRM & Automation:

• While not explicitly listed as direct UX tools, familiarity with how CRM systems (e.g., Salesforce, Dynamics) and marketing automation platforms influence customer journeys and data collection can be beneficial for context. The role's focus is on the customer-facing digital interfaces.

📝 Enhancement Note: The specified tools are industry standards for UX Design and Digital Analytics. Proficiency in Figma and Miro is non-negotiable, and experience with Adobe Analytics and Content Square will be a significant advantage for demonstrating a data-driven approach to UX.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value where user needs and experiences are prioritized in all design decisions. This translates to a constant drive to understand and advocate for the end-user.
• Collaboration: A strong emphasis on teamwork and cross-functional partnership. The role requires active engagement with Product, Marketing, and Development teams to ensure holistic solutions.
• Data-Driven Decision Making: An approach that relies on user research, analytics, and A/B testing to inform design choices and measure success, moving beyond subjective opinions.
• Continuous Improvement: A commitment to iterative design and ongoing optimization, using feedback and performance data to refine user experiences over time.
• Innovation & Expertise: Valuing deep expertise in UX design and a proactive approach to exploring new methodologies and technologies to drive digital innovation.

Collaboration Style:

• Agile and Iterative: Working within a framework that supports frequent feedback loops, rapid prototyping, and iterative development.
• Workshop-Based: Active participation in and facilitation of co-creation and prioritization workshops to align teams and foster collective problem-solving.
• Transparent Communication: Open dialogue with stakeholders, developers, and product owners to ensure clarity on design intentions, constraints, and progress.
• Advocacy and Influence: Effectively communicating user needs and design rationale to influence product direction and gain buy-in from diverse teams.

📝 Enhancement Note: The values and collaboration style reflect a modern, agile, and user-focused product development environment, common in forward-thinking companies and consulting firms. The "operations" aspect here is about the efficient and effective delivery of digital products through well-defined collaborative processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the inherent tension between creating ideal user experiences and meeting strict business objectives, technical constraints, and regulatory requirements (especially in insurance).
• Cross-Functional Alignment: Ensuring consistent understanding and buy-in for UX principles and design decisions across multiple departments with potentially differing priorities.
• Data Interpretation: Effectively translating complex data from analytics and user research into actionable design insights and justifying design decisions with data.
• Design System Evolution: Contributing to and maintaining a Design System while accommodating new features and evolving design trends, ensuring it remains a valuable asset.
• Client-Specific Context: Adapting to the unique culture, processes, and existing technology stack of the insurance client.

Learning & Development Opportunities:

• Advanced UX Techniques: Access to specialized training in areas like service design, behavioral economics in UX, or advanced quantitative research methods.
• Industry Trends: Staying abreast of the latest UX trends, tools, and best practices through internal communities, external conferences, and continuous learning programs.
• Leadership Skills: Developing mentorship capabilities, project leadership, and client management skills through on-the-job experience and NEXTON's development programs.
• Cross-Disciplinary Knowledge: Gaining deeper insights into product management, agile development, and the specifics of the insurance industry.

📝 Enhancement Note: The challenges are typical for a senior UX role in a client-facing consulting environment, requiring strong problem-solving and interpersonal skills. The growth opportunities are well-aligned with career progression in UX and consulting.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs and business requirements. How did you approach it, and what was the outcome?" (Focus on your decision-making process, compromise, and data justification.)
• "How do you ensure consistency across different platforms (web, mobile) and integrate accessibility standards into your design process?" (Highlight your understanding of Design Systems, mobile-first, and WCAG guidelines.)
• "Walk us through a complex user journey you designed. What research did you conduct, what were the key design decisions, and how did you measure its success?" (Be ready to present a detailed case study from your portfolio.)

Company & Culture Questions:

• "Why are you interested in working with NEXTON and specifically on this client project in the insurance sector?" (Show you've researched NEXTON's mission and understand the client's industry.)
• "How do you contribute to fostering a strong UX culture within a team or organization?" (Discuss your experience with workshops, advocacy, and knowledge sharing.)
• "Describe your experience collaborating with Product Owners and developers. How do you ensure effective communication and alignment?" (Emphasize your understanding of agile workflows and cross-functional partnership.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process you followed, the solutions you designed, and the tangible results.
• Quantify Impact: Use numbers and metrics to demonstrate the effectiveness of your designs. If exact numbers aren't available, discuss the intended impact and how it would be measured.
• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) to illustrate your design process and final solutions.
• Focus on Your Decisions: Explain why you made certain design choices, referencing user research, heuristics, or business goals.
• Address Challenges: Be prepared to discuss any difficulties encountered and how you overcame them, showcasing resilience and problem-solving skills.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, process mastery, and the ability to articulate impact, especially through portfolio case studies. Understanding the client's industry (insurance) will be a plus.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on jobs.smartrecruiters.com.
• Portfolio Customization: Ensure your portfolio prominently features case studies demonstrating end-to-end UX design processes, with a focus on web and mobile applications, user research, and measurable outcomes. Tailor your presentation to highlight experience relevant to customer self-care portals and the insurance sector if possible.
• Resume Optimization: Update your resume to clearly articulate your 5-10 years of UX design experience, highlighting proficiency in Figma, Miro, Adobe Analytics, and Content Square. Use keywords from the job description and emphasize achievements in improving user engagement and digital service performance.
• Interview Preparation: Practice presenting your portfolio and articulating your design process. Prepare answers for common UX strategy, problem-solving, and collaboration questions, and research NEXTON and the insurance industry.
• Company Research: Familiarize yourself with NEXTON's services, values, and company culture. Understand the typical challenges and opportunities within the digital transformation of the insurance sector.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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