UX Designer F/H - CDD

📍 Job Overview

Job Title: UX Designer F/H - CDD

Company: COVEA

Location: Paris, Île-de-France, France

Job Type: Temps complet (Full-time)

Category: UX Design / Digital Transformation Consulting

Date Posted: 2026-03-16

Experience Level: 7+ Years Senior Experience

Remote Status: On-site (with potential for hybrid flexibility)

🚀 Role Summary

• This role focuses on driving digital transformation through expert UX design, advising on the enhancement of omnichannel customer journeys for leading insurance brands.

• The position involves a consultative approach, working closely with business units to understand needs and propose innovative, user-centered digital solutions.

• The UX Designer will be instrumental in identifying, framing, and piloting transformation projects that accelerate the group's digital strategy.

• This is a senior-level position requiring a strong vision for user experience and the ability to influence stakeholders at all levels, including executive leadership.

📝 Enhancement Note: This role is positioned within the "Direction Transformation" (Transformation Department) and specifically within the "Conseil, Transformation, Projets digitaux & flux omnicanaux" (Consulting, Transformation, Digital Projects & Omnichannel Flows) pole. This indicates a strategic, project-oriented function focused on internal consulting and driving large-scale digital initiatives rather than a purely product-focused UX role. The "CDD" (fixed-term contract) nature and 7-month duration are critical details for potential applicants.

📈 Primary Responsibilities

• Lead UX design initiatives within strategic transformation projects, spanning all brands, channels, and business domains.

• Conduct comprehensive user research, including interviews, field observations, and benchmark studies, to understand user needs, pain points, and journey intricacies.

• Define target customer and employee experience strategies, proposing phased, value-driven roadmaps, potentially leveraging AI to enhance UX/UI.

• Facilitate ideation sessions and create Customer Journey Maps and Information Architecture to visualize and optimize user experiences.

• Develop and present UX visions and value-tracked trajectories to stakeholders, including executive leadership.

• Create various levels of prototypes (low to high fidelity) for web, voice, and other interfaces.

• Support and conduct user testing, defining test campaigns and analyzing results to iterate on designs.

• Provide ad-hoc consulting, auditing, and diagnosing existing customer journeys.

• Design and facilitate collaborative workshops using Design Thinking and innovative animation methods to leverage collective intelligence.

• Define and track key performance indicators (KPIs) and OKRs (Objectives and Key Results) to measure the impact and effectiveness of proposed solutions (e.g., NPS, CES).

• Contribute to the continuous development and evangelization of UX Design practices within the broader COVEA organization.

• Act as a key liaison between business teams and their IT referents (DSIN), ensuring alignment and pragmatic solutions.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design work and strategic consulting. The emphasis on "value by design," "trajectoire tractée par la valeur," and "convergence rentable Covéa" indicates a strong focus on business impact and ROI. The role is also expected to contribute to internal capability building within the UX practice.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 7 years of experience as a Senior UX Designer or in a closely related role, with a proven track record of leading UX initiatives in complex organizational environments.

Required Skills:

• UX Vision & Strategy: Ability to establish, articulate, and defend a comprehensive UX vision to diverse stakeholders, including senior management.

• User-Centered Design: Excellent mastery of user-centered design methodologies, user needs gathering, and iterative design processes.

• Prototyping & Design Tools: Proficiency in creating prototypes (low and high fidelity) and strong command of design and prototyping tools such as Figma.

• Research & Analysis: Strong analytical skills to identify needs, conduct experiments, and drive innovation; experience with user interviews, observations, and usability testing.

• Workshop Facilitation: Proven ability to design and lead collaborative workshops, including Design Thinking and collective intelligence mobilization.

• Stakeholder Management: Excellent communication and interpersonal skills, with the ability to engage, explain, and convince diverse business and IT stakeholders.

• Digital & Omnichannel Knowledge: Solid understanding of digital trends, web/mobile usage, and omnichannel customer relationship flows.

• Information Systems Understanding: Good knowledge of Information Systems organization and their relation to customer journeys.

Preferred Skills:

• AI & Data Sensitivity: Familiarity with Artificial Intelligence (IA) and Data, with a sensitivity to "Value by Design" principles.

• Lean UX: Knowledge of Lean UX methodologies.

• Insurance Sector: Prior experience or understanding of the insurance industry.

• IA/Data Integration: Experience with leveraging AI to enhance UX/UI in customer journeys.

• Value Proposition Design: Experience in defining value propositions and measuring business impact (e.g., OKRs, NPS).

📝 Enhancement Note: The requirement for a Bac+5 and 7+ years of experience clearly categorizes this as a senior-level, individual contributor role with significant autonomy and influence. The emphasis on presentation skills and stakeholder engagement suggests the need for strong communication and influencing capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a history of successful UX design leadership in digital transformation projects.

• Showcase case studies detailing the entire UX process: from user research and needs analysis to ideation, prototyping, testing, and implementation support.

• Provide examples of Customer Journey Maps, Information Architecture diagrams, and user flow designs.

• Include evidence of successful workshop facilitation and collaborative design sessions.

Process Documentation:

• Evidence of defining and implementing user-centered design processes within project lifecycles.

• Examples of how you have integrated UX considerations into broader transformation program methodologies.

• Documentation of how user feedback and testing results were used to iterate and improve designs.

• Demonstration of how UX strategies were aligned with business goals and technical constraints.

📝 Enhancement Note: For a senior UX role, the portfolio is paramount. It should not just show deliverables but also the thought process, problem-solving approach, and the quantifiable business outcomes achieved through UX interventions. The ability to articulate the "why" behind design decisions and the resulting value is crucial.

💵 Compensation & Benefits

Salary Range:

• Given the senior level (7+ years experience), location (Paris), and the nature of the role (CDD, consulting focus), the gross annual salary for a "Cadre" (managerial/professional staff) in France is estimated to be between €60,000 and €80,000. This range can vary based on specific skills, negotiation, and the exact duration/scope of the CDD.

• Methodology: This estimate is based on French market data for senior UX Designers and Digital Transformation Consultants in major urban centers like Paris, considering the "Cadre" status and the specific industry (insurance/financial services). It accounts for the CDD contract, which may sometimes offer a slightly higher rate than permanent roles to compensate for lack of long-term security, but also reflects the typical salary bands for experienced professionals in this field.

Benefits:

• Remote Work Flexibility: While the role is primarily on-site, the description mentions "confort et autonomie avec du télétravail," suggesting potential for hybrid work arrangements.

• Team Environment: Opportunity to join a "soudée et passionnée" (tight-knit and passionate) team of 12 UX professionals.

• Professional Development: Exposure to challenging and varied projects at the heart of COVEA's omnichannel transformation.

• Career Growth: The role offers a "terrain de jeu transverse multi-marques" (cross-brand playground) and rich professional exposure.

• Onboarding: Dedicated onboarding and support from arrival.

• Specific Contractual Terms: As a CDD, specific end-of-contract bonuses ("prime de précarité") may apply as per French labor law.

Working Hours:

• Full-time (Temps complet), typically 35-40 hours per week, with potential for flexibility as indicated by "confort et autonomie." Standard professional working hours in France are often around 35-39 hours, with overtime often compensated or managed through "forfait jours" (day rate package) for Cadre roles.

📝 Enhancement Note: The CDD contract type is a significant factor. While it offers a chance to work on impactful projects, it lacks the long-term security of a permanent position. The salary estimate reflects this, aiming for a competitive rate for the duration. The mention of "télétravail" indicates that while the base is on-site, there might be room for negotiation on hybrid arrangements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance and Financial Services (Mutualist Group). COVEA is a major player in the French insurance market, representing brands like MAAF, MMA, and GMF.

Company Size: Large Enterprise. COVEA employs over 24,000 people. This scale provides opportunities for broad impact and exposure to complex organizational structures.

Founded: The group was formed through mergers and evolutions of established mutual insurance companies, with deep roots in the French financial sector. The current "new organization" is effective from January 1, 2026, indicating a recent strategic restructuring to focus on digital transformation.

Team Structure:

• The role is within the "Direction Transformation" (Transformation Department), specifically the "Conseil, Transformation, Projets digitaux & flux omnicanaux" pole.

• This pole is part of the "Direction Etudes & Conseil Grands Programmes" (Grand Programs Consulting & Studies Directorate).

• The immediate team consists of approximately 12 UX professionals, indicating a dedicated center of excellence for UX design.

Methodology:

• Data-Driven Transformation: Emphasis on using data and insights to drive strategic decisions and measure impact.

• Agile & Lean Principles: Implied through the mention of "Lean," "Design Thinking," and iterative processes.

• Omnichannel Focus: Core strategy revolves around enhancing customer experience across all channels.

• Internalization of Skills: A strategic objective to reduce reliance on external providers and build internal expertise.

• Collaborative Approach: Strong emphasis on cross-functional collaboration, collective intelligence, and stakeholder engagement.

Company Website: https://www.covea.eu/ (General group website, specific brand sites like maaf.fr, mma.fr, gmf.fr also exist)

📝 Enhancement Note: COVEA's mutualist nature suggests a culture that may prioritize long-term stability, customer well-being, and employee development, though their current transformation agenda indicates a strong drive towards innovation and digital acceleration. The "internalization of skills" is a key strategic driver for this role.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor / Internal Consultant. This role is for an experienced professional who can lead complex UX initiatives, provide strategic advice, and influence decision-making. It's not a management role but requires leadership in expertise.

Reporting Structure: The UX Designer reports within the "Conseil, Transformation, Projets digitaux & flux omnicanaux" pole, likely to a Head of Consulting/Transformation or a similar senior leader within the Transformation Department. They will collaborate closely with project managers, business unit leaders, and IT referents.

Operations Impact: The role directly impacts the group's digital transformation strategy, aiming to improve customer acquisition, retention, satisfaction, and operational efficiency through enhanced digital experiences. Success is measured by the successful implementation of transformation projects and their contribution to business objectives (e.g., increased NPS, CES, revenue growth, cost reduction).

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX design, AI in UX, or omnichannel strategy.

• Cross-Functional Exposure: Gain broad experience across different brands (MAAF, MMA, GMF) and business lines within COVEA.

• Internal Practice Development: Contribute to shaping and growing the internal UX design community and best practices.

• Project Leadership: Lead significant UX workstreams within high-impact transformation programs.

• Potential for Permanent Role: While advertised as a CDD, successful performance could lead to opportunities for permanent positions within COVEA's Transformation or Digital departments, especially given the focus on internalizing skills.

📝 Enhancement Note: The CDD nature means its primary growth is within the contract duration. However, the strategic importance of the Transformation Department and the focus on internalizing skills present a strong case for potential conversion or follow-on roles for high performers.

🌐 Work Environment

Office Type: Primarily an office-based role with potential for hybrid work. COVEA operates within a corporate environment.

Office Location(s): Paris (86 Rue Saint-Lazare, 75009) and potentially Le Mans. The primary location appears to be Paris.

Workspace Context:

• Collaborative: The role requires significant interaction with various teams (business, IT, other designers) and involves facilitating workshops.

• Tools & Technology: Access to standard corporate IT infrastructure, design software (Figma mentioned), and collaborative platforms.

• Team Interaction: Close collaboration with a dedicated team of 12 UX designers, fostering knowledge sharing and peer support.

Work Schedule: Full-time, likely standard business hours in Paris (e.g., 9:00 AM - 5:30 PM), with some flexibility implied. The CDD contract duration is 7 months.

📝 Enhancement Note: The emphasis on "proximité avec les métiers" (close proximity with business units) and acting as a "tiers" suggests a dynamic, project-driven environment where the UX designer is embedded within or closely aligned with business initiatives.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio by HR and potentially a UX lead.

• Technical Interview: In-depth discussion of UX philosophy, methodologies, and past project experience, focusing on problem-solving and design decision-making. Expect questions about specific UX challenges faced and how they were overcome.

• Portfolio Presentation: A key stage where candidates present selected case studies, demonstrating their process, rationale, and impact. This is crucial for evaluating senior-level thinking and communication.

• Stakeholder/Cultural Fit Interview: Meeting with potential team members, project stakeholders, or senior management to assess collaboration style, communication skills, and alignment with COVEA's values.

• Final Decision: Based on a combination of technical expertise, portfolio strength, cultural fit, and potential value contribution.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your most impactful projects that best demonstrate your senior-level UX capabilities, strategic thinking, and ability to drive transformation.

• Focus on Process & Rationale: Clearly articulate the problem, your approach, the user research conducted, design decisions made, and the iterations based on feedback. Explain why you made certain choices.

• Quantify Impact: Where possible, present metrics demonstrating the positive business outcomes of your work (e.g., user satisfaction scores, task completion rates, conversion improvements, efficiency gains).

• Highlight Collaboration: Showcase how you worked with cross-functional teams (developers, product managers, business stakeholders) and facilitated workshops.

• Tailor to COVEA: If possible, subtly align your project examples with the challenges and goals mentioned in the job description (e.g., omnichannel journeys, digital acceleration, customer experience improvement in a regulated industry).

Challenge Preparation:

• Be prepared for potential scenario-based questions or a short case study exercise during the interview process.

• Think about how you would approach a specific UX challenge related to improving an insurance customer journey or launching a new digital service.

• Practice articulating your thought process concisely and clearly.

📝 Enhancement Note: Given the senior nature and consulting aspect, expect questions that probe your ability to influence, manage ambiguity, and deliver tangible business value through UX. The portfolio presentation is likely to be a significant component.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma (explicitly mentioned as an example), Sketch, Adobe XD, InVision.

• User Research & Testing: Tools for surveys (e.g., SurveyMonkey, Typeform), user interview platforms, usability testing software.

• Collaboration & Project Management: Jira, Confluence, Microsoft Teams, Miro, Mural.

Analytics & Reporting:

• Web Analytics (e.g., Google Analytics, Adobe Analytics) for understanding user behavior on digital platforms.

• BI Tools (e.g., Tableau, Power BI) for visualizing performance metrics and OKRs.

CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms is beneficial for understanding the broader customer lifecycle context.

• Understanding of customer data platforms (CDPs) might be relevant for omnichannel strategies.

📝 Enhancement Note: While Figma is mentioned, proficiency in a range of design and prototyping tools is expected for a senior UX role. Familiarity with how UX integrates with broader analytics and CRM systems is also a plus.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A foundational value, driving all efforts to improve user experience and satisfaction.

• Excellence & Quality: Commitment to high standards in design, research, and project delivery.

• Collaboration & Teamwork: Emphasis on working together, sharing knowledge, and supporting colleagues.

• Innovation & Agility: Encouraging new ideas, embracing change, and adapting to evolving digital landscapes.

• Pragmatism & Value Creation: Focusing on delivering tangible business value and ROI through design solutions.

Collaboration Style:

• Cross-Functional: Works closely with business units, IT departments (DSIN), project managers, and other UX designers.

• Consultative: Acts as an internal expert and advisor, providing guidance and facilitating decision-making.

• Participative: Utilizes methods like Design Thinking and collective intelligence workshops to involve diverse perspectives.

• Transparent: Open communication and clear articulation of design rationale and project status.

📝 Enhancement Note: The job description emphasizes a "tiers, en forte proximité avec les métiers" role, suggesting a collaborative yet independent stance, focused on objective advice and driving consensus around user-centered solutions that align with business goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating diverse requirements from multiple business units and IT, ensuring alignment with the overall group strategy.

• Driving Adoption of UX: Evangelizing UX best practices and gaining buy-in across a large, potentially traditional organization.

• Measuring ROI: Clearly demonstrating the quantifiable business impact of UX design in a complex insurance environment.

• Pace of Transformation: Keeping up with the rapid evolution of digital technologies and customer expectations within a large corporate structure.

• CDD Contract: Managing expectations and performance within a defined, shorter contract period.

Learning & Development Opportunities:

• Deep Dive into Insurance UX: Gaining specialized knowledge of user needs and digital challenges within the insurance sector.

• Omnichannel Strategy Expertise: Developing advanced skills in designing seamless, integrated customer journeys across multiple touchpoints.

• AI in UX: Exploring and applying AI-driven insights and tools to enhance user experiences.

• Cross-Brand Strategy: Understanding the unique value propositions and customer bases of MAAF, MMA, and GMF.

• Internal Network Building: Establishing strong relationships across the COVEA group, which can be valuable for future career opportunities.

📝 Enhancement Note: The role is positioned to tackle significant transformation challenges, offering a steep learning curve and the opportunity to make a visible impact on a major player in the French market.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a new omnichannel onboarding experience for a first-time insurance policyholder?" (Focus on research, journey mapping, key touchpoints, and value proposition).

• "Describe a time you had to convince a senior stakeholder to adopt a user-centered design recommendation that was initially met with resistance. What was your strategy, and what was the outcome?" (Demonstrates influencing skills and strategic communication).

• "Imagine we want to integrate AI more deeply into our customer service chatbot. What are the key UX considerations you would focus on?" (Tests understanding of AI ethics, user trust, and practical application).

Company & Culture Questions:

• "What do you know about COVEA's digital transformation objectives and its brands (MAAF, MMA, GMF)?" (Shows you've done your research).

• "How do you see the role of an internal UX consultant evolving within a large, established organization like COVEA?" (Assesses understanding of organizational dynamics and value proposition).

Portfolio Presentation Strategy:

• Structure: For each case study, clearly present: Problem Statement -> Your Role -> Research & Discovery -> Design Process (Ideation, Wireframing, Prototyping) -> Testing & Iteration -> Final Solution -> Business Impact/Results -> Key Learnings.

• Storytelling: Weave a narrative that highlights your problem-solving skills, strategic thinking, and ability to drive positive outcomes.

• Visuals: Use clear, high-quality visuals (mockups, journey maps, personas, data charts) to support your explanation.

• Conciseness: Focus on the most critical aspects relevant to the job description. Be prepared to go deeper if asked.

• Engagement: Make it a conversation, not a lecture. Be ready to answer questions throughout your presentation.

📝 Enhancement Note: Prepare to discuss how your UX expertise directly contributes to business objectives and transformation goals, demonstrating a strategic, value-driven approach rather than just a focus on aesthetics or usability.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on SmartRecruiters.

• Portfolio Customization: Ensure your submitted portfolio is up-to-date and highlights projects demonstrating senior-level UX design, strategic thinking, and experience with transformation or omnichannel initiatives.

• Resume Optimization: Tailor your CV to emphasize your 7+ years of experience, your senior UX design skills, your experience with digital transformation, stakeholder management, and any relevant industry knowledge (insurance is a plus). Use keywords from the job description.

• Interview Preparation: Practice articulating your UX process, design rationale, and the business impact of your work. Prepare to present specific case studies from your portfolio.

• Company Research: Familiarize yourself with COVEA, its brands (MAAF, MMA, GMF), its mutualist values, and its stated digital transformation goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding contract specifics (CDD duration, potential for extension), benefits, and exact working arrangements, should be verified directly with COVEA during the application and interview process.