UX Designer F/H - CDD

📍 Job Overview

Job Title: UX Designer F/H - CDD

Company: Covéa

Location: Paris, Île-de-France, France

Job Type: Full-time (Temps complet)

Category: User Experience (UX) Design / Digital Transformation

Date Posted: March 16, 2026

Experience Level: Senior (7+ years)

Remote Status: Hybrid

🚀 Role Summary

• This role is for a Senior UX Designer within Covéa's Digital Transformation Council, focusing on enhancing omnichannel customer journeys and digital acceleration.

• The UX Designer will be instrumental in advising on and transforming user experiences for strong brands like MAAF, MMA, and GMF, as well as transversal directions within the Group.

• Key responsibilities include conducting UX design work within strategic transformation projects, identifying and framing new omnichannel transformation projects, and ensuring alignment between business needs and technological solutions.

• The position involves a mix of leading UX design initiatives within projects, providing ad-hoc interventions, and contributing to the broader development and evangelization of UX Design practices across the group.

📝 Enhancement Note: The job title "UX Designer F/H - CDD" and the description indicate a fixed-term contract (CDD) role for a Senior UX Designer. The "F/H" signifies "Femme/Homme," a common French abbreviation for inclusivity. The primary focus is on digital transformation and omnichannel customer journeys within a large insurance group.

📈 Primary Responsibilities

• Lead UX Design efforts within strategic transformation projects across all brands, channels, and value chains, ensuring simple, useful, secure, and valuable omnichannel experiences.

• Conduct comprehensive user research, including interviews, field observations, and benchmarking, to understand user needs, pain points, and journey intricacies.

• Define target customer and employee experience strategies and propose phased value-driven trajectories, leveraging AI for UX/UI enhancement.

• Develop UX mapping and Customer Journey canvases, facilitating collective intelligence workshops to map user experiences and information architecture.

• Create various prototypes (low to high fidelity) for web, voice, and physical interfaces, and support business teams in conducting user testing.

• Perform ad-hoc interventions, including auditing existing customer journeys, defining user paths, and leading collaborative Design Thinking workshops.

• Propose appropriate design approaches and methodologies tailored to specific project stages and configurations.

• Define and execute user testing campaigns (A/B tests, focus groups, interviews) and analyze their effectiveness.

• Contribute to evaluating the impacts of implemented solutions, including organizational, process, IT, and HR aspects, to measure effectiveness against strategic OKRs (NPS, CES).

• Contribute to the long-term development and evangelization of UX Design practices within the group through coaching and transverse initiatives.

• Act as a critical link between business teams and their IT referents (DSIN), ensuring alignment and driving the adoption of UX principles.

• Ensure proposed solutions are perfectly aligned with business needs and deliver expected value (business progression or overhead savings) with a focus on profitable convergence for Covéa.

📝 Enhancement Note: The responsibilities are detailed and cover the full spectrum of UX design work, from strategic visioning and research to prototyping, testing, and continuous improvement. The emphasis on "omnicanal," "transformation digitale," and "valeur" highlights the strategic importance of this role within Covéa's transformation initiatives, aligning with typical GTM and RevOps objectives of improving customer acquisition and retention through enhanced digital experiences.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 7 years of experience as a Senior UX Designer.

• Demonstrated experience in leading UX design within complex transformation projects.

• Proven ability to present and justify UX visions and project proposals to senior stakeholders, including Directors.

Required Skills:

• UX Design Expertise: Deep understanding and practical application of user-centered design principles, methodologies, and best practices.

• Omnichannel Strategy: Ability to design and strategize for seamless user experiences across multiple channels (web, mobile, voice, physical).

• User Research: Proficiency in conducting user interviews, observations, surveys, and usability testing to gather actionable insights.

• Prototyping: Mastery of prototyping tools (e.g., Figma) for creating low to high-fidelity interactive mockups.

• Design Thinking & Collaboration: Experience in facilitating workshops, leveraging collective intelligence, and applying Design Thinking methodologies.

• Customer Journey Mapping: Skill in defining and visualizing customer journeys, identifying pain points, and mapping user experiences.

• Information Architecture: Understanding of how to structure and organize content and navigation for optimal user experience.

• Stakeholder Management: Ability to engage with, understand the needs of, and influence various stakeholders, including business, IT, and senior management.

• Analytical Skills: Strong analytical capabilities to understand business needs, identify opportunities, and measure the impact of UX solutions.

• Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively.

Preferred Skills:

• Knowledge of digital trends, web/mobile usage, and emerging technologies like AI.

• Sensitivity to "Value by Design" principles.

• Experience with data analysis and AI applications in UX/UI.

• Familiarity with Lean UX methodologies.

• Knowledge of the insurance sector.

• Comfort with facilitating workshops and driving consensus.

• Proactive, simple, bold, resilient, innovative, and humble attitude.

📝 Enhancement Note: The "7 years minimum" experience and the requirement to present to Directors clearly define this as a senior-level UX role, implying a need for strategic thinking and leadership potential beyond just execution. The emphasis on "Value by Design" and AI suggests a forward-looking approach to UX strategy that aligns with business objectives.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Transformation Projects: Demonstrating involvement in significant digital or omnichannel transformation initiatives, detailing your role, challenges, and outcomes.

• User Research & Insights: Examples of user interview summaries, persona development, or journey maps that led to design decisions.

• Prototyping & Iteration: Showcase of interactive prototypes (e.g., from Figma) and evidence of how iterations improved the user experience.

• Impact Measurement: Portfolio pieces that clearly articulate the business value or ROI of your UX solutions, referencing metrics like NPS, CES, or conversion rates.

• Cross-functional Collaboration: Examples illustrating how you worked with business, IT, and other stakeholders to achieve project goals.

Process Documentation:

• Workflow Design: Examples of how you've mapped out user flows or designed new processes to improve efficiency and user satisfaction.

• Methodology Application: Documentation illustrating the application of methodologies like Design Thinking, Lean UX, or user-centered design in project lifecycles.

• Performance Analysis: Evidence of how you've analyzed user feedback, testing results, or performance data to refine designs and processes.

📝 Enhancement Note: For a Senior UX Designer role, a portfolio is crucial. It should not just showcase visual design but also the strategic thinking, research process, and impact measurement that drove the design decisions. Highlighting transformation projects and measurable outcomes will be key for this role.

💵 Compensation & Benefits

Salary Range:

• Given the Senior UX Designer title, 7+ years of experience, and location in Paris, France, a competitive salary can be expected. Based on industry benchmarks for senior UX professionals in major European cities, the estimated annual gross salary range is likely between €60,000 and €85,000, depending on experience, specific skills, and the duration of the contract.

Benefits:

• Teleworking: Flexibility to work remotely, contributing to work-life balance.

• Professional Development: Opportunities to work on challenging and varied projects within a large group, fostering skill growth.

• Team Environment: Collaborative and passionate team of 12 UX/Transformation professionals.

• Impactful Work: Direct contribution to the digital transformation of a major insurance group.

• Onboarding Support: Dedicated onboarding and accompaniment upon arrival.

• Contract Details: Fixed-term contract (CDD) for 7 months, with potential for extension or transition to permanent roles depending on business needs.

• Cadre Status: Entitlement to benefits and working conditions associated with managerial/executive status in France.

Working Hours:

• Standard full-time working hours, likely around 35-40 hours per week, with the flexibility of hybrid work arrangement. The "Cadre" status may imply a degree of flexibility regarding exact hours, focusing more on task completion and project delivery.

📝 Enhancement Note: As this is a CDD (fixed-term contract), the benefits might differ slightly from a permanent role, but teleworking and professional development opportunities are highlighted. Salary is estimated based on market data for senior UX roles in Paris.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance, Financial Services, Mutualist Group. Covéa operates in a highly regulated industry where trust, security, and customer-centricity are paramount. Digital transformation is key to modernizing services, improving customer experience, and maintaining competitiveness.

Company Size: Large enterprise with 24,000 employees and over 11 million clients in France. This scale offers significant opportunities for impact and exposure to complex organizational structures and diverse business needs.

Founded: Covéa is a mutualist group formed by the merger of several insurance companies. Its history is rooted in providing mutual aid and protection, which influences its values.

Team Structure:

• The role is within the "Direction Transformation" (Transformation Department), specifically within the "Conseil, Transformation & Projets digitaux & flux omnicanaux" (Consulting, Transformation & Digital Projects & Omnichannel Flows) pole.

• This pole is part of the "Direction Etudes & Conseil Grands Programmes" (Major Programs Study & Consulting Department).

• The UX Designer will report into a Senior UX Designer or a Head of Transformation/Consulting, working closely with project managers, business referents, and DSIN (IT Department) referents.

Methodology:

• Data-Driven Transformation: The department aims to support major transformation programs and improve operational models, implying a data-informed approach to decision-making.

• Agile & Lean Principles: The mention of "approches Lean" and "Design Thinking" suggests an adoption of agile methodologies for project execution and problem-solving.

• Internalization of Skills: A key strategic objective is to internalize competencies, reducing reliance on external service providers, which means this role is central to building internal expertise.

• Cross-functional Collaboration: The role emphasizes acting as a "tiers" (third party) in close proximity to business units and their IT referents, fostering a collaborative, advisory stance.

Company Website: covea.com

📝 Enhancement Note: Covéa's mutualist nature suggests a strong emphasis on customer well-being and long-term relationships, which aligns well with UX design principles. The transformation department's focus on internalizing skills indicates a strategic investment in building robust internal capabilities.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This role is positioned as a key contributor to strategic digital initiatives, requiring significant autonomy, expertise, and the ability to influence decision-making. It's beyond an entry-level or mid-level position, demanding a strategic perspective and leadership in design thinking.

Reporting Structure: The UX Designer will work within a dedicated team of 12 under the "Conseil, Transformation & Projets digitaux & flux omnicanaux" pole. They will likely report to a Senior UX Designer or a manager overseeing this pole, with close collaboration with business unit referents and DSIN.

Operations Impact: The role's impact is directly tied to accelerating Covéa's digital transformation and improving the omnichannel customer experience. Success will be measured by the effectiveness of user journeys, customer satisfaction (NPS, CES), business progression, and operational efficiency gains achieved through well-designed digital solutions. The focus on "value by design" and "profitable convergence" links UX directly to business outcomes.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX, such as AI-driven UX, accessibility, or service design within the insurance sector.

• Leadership Development: Potential to grow into a Lead UX Designer role, mentoring junior designers and managing larger project portfolios.

• Strategic Influence: Contribute to shaping Covéa's digital strategy and UX best practices across the organization.

• Cross-functional Expertise: Gain in-depth knowledge of various business lines (MAAF, MMA, GMF) and their IT systems, broadening understanding of the insurance industry's operational complexities.

• Career Transition: The CDD contract offers a pathway to potentially transition into a permanent role within Covéa's expanding transformation and digital teams.

📝 Enhancement Note: The senior nature of the role and its central position within transformation initiatives offer significant opportunities for professional growth and impact within a large, established organization. The emphasis on internalizing skills suggests a commitment to developing talent from within.

🌐 Work Environment

Office Type: The job description mentions hybrid work and potential for teleworking, indicating a modern office environment that balances in-office collaboration with remote flexibility. The office is located in Paris, a major business hub.

Office Location(s):

• Primary location: 86 Rue Saint-Lazare, 75009 Paris, France.

• Potential for relocation or significant presence at Le Mans.

Workspace Context:

• Collaborative Spaces: The role involves leading workshops and collaborating closely with business and IT teams, suggesting an office designed to support group work and brainstorming.

• Technology Access: As a digital transformation role, access to necessary design and collaboration tools (e.g., Figma, project management software) is implied.

• Team Interaction: Being part of a 12-person team and working closely with business referents provides ample opportunities for interaction, knowledge sharing, and mentorship.

Work Schedule:

• Full-time, likely around 35-40 hours per week.

• Hybrid work arrangement allows for a mix of on-site and remote days.

• "Cadre" status suggests a focus on achieving objectives and delivering results rather than strict adherence to hourly schedules, offering some flexibility.

📝 Enhancement Note: The hybrid model and teleworking options reflect current workplace trends, offering a good work-life balance. The emphasis on collaboration within the description implies that in-office time will likely be focused on team interaction, workshops, and strategic alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an HR or recruiter call to assess basic qualifications, experience, and cultural fit for a CDD role.

• Hiring Manager Interview: Discussion with the direct manager or lead UX designer to delve into experience, technical skills, and approach to UX challenges.

• Portfolio Presentation: A key stage where candidates present their work, demonstrating their process, problem-solving abilities, and impact. This will likely be a detailed review of 2-3 key projects.

• Case Study/Workshop: Candidates may be asked to complete a short design challenge or participate in a simulated workshop to assess their practical skills and collaborative approach.

• Final Interview: Potentially with a higher-level manager or key stakeholder to confirm suitability and discuss the contract specifics.

Portfolio Review Tips:

• Focus on Transformation: Highlight projects that involved significant transformation, innovation, or the redesign of complex user journeys.

• Showcase Process: Clearly articulate your UX process for each project, from research and ideation to prototyping and testing. Use visuals to illustrate your steps.

• Quantify Impact: Whenever possible, include metrics and data that demonstrate the positive business outcomes of your design work (e.g., improved conversion rates, reduced support calls, increased NPS).

• Tailor to Covéa: Research Covéa's brands (MAAF, MMA, GMF) and their current digital presence. Frame your experience in a way that shows how you can address their specific challenges in the insurance sector.

• Present "Value by Design": Emphasize how your designs deliver tangible value to both users and the business, aligning with Covéa's strategic goals.

• Be Ready for Questions: Anticipate questions about your approach to stakeholder management, handling conflicting requirements, and staying updated on UX trends like AI.

Challenge Preparation:

• Practice Presentation: Rehearse presenting your portfolio, ensuring you can articulate your contributions and decision-making clearly and concisely within a set timeframe.

• Understand the Context: Be prepared to discuss challenges related to digital transformation in the insurance industry, omnichannel strategies, and user experience for financial services.

• UX Methodologies: Refresh your knowledge of core UX methodologies, Design Thinking, Lean UX, and user research techniques.

• Tool Proficiency: Be ready to discuss your experience with tools like Figma, and potentially others relevant to user research or prototyping.

📝 Enhancement Note: The portfolio review and potential design challenge are critical for this role. Candidates should prepare to demonstrate not only their design skills but also their strategic thinking, business acumen, and ability to drive transformation through UX.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma (explicitly mentioned), Sketch, Adobe XD, InVision. Proficiency in Figma is a must.

• User Research & Testing: Tools for conducting interviews, surveys, usability testing (e.g., UserTesting.com, Maze, SurveyMonkey).

• Collaboration & Project Management: Jira, Confluence, Trello, Asana, Miro, Mural.

• Wireframing: Balsamiq, Axure RP.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics.

• User Behavior Analytics: Hotjar, Crazy Egg.

• Data Visualization: Tableau, Power BI (potentially used by business/IT, but understanding the output is beneficial).

• KPI Tracking: Understanding and contributing to the definition of KPIs like NPS, CES, conversion rates.

CRM & Automation:

• While not directly a CRM/Automation role, understanding how CRM systems (e.g., Salesforce, Microsoft Dynamics) and marketing automation platforms integrate with customer journeys is advantageous. Awareness of how UX impacts lead generation and customer retention is key.

• AI Integration: Understanding how AI can be leveraged within design tools or to enhance user experiences.

📝 Enhancement Note: Figma is highlighted as a key tool. Proficiency in a range of design, research, and collaboration tools is expected for a senior role in a large organization driving digital transformation.

👥 Team Culture & Values

Operations Values:

• Innovation & Audacity: Encouraging new ideas and bold approaches to digital transformation.

• Simplicity: Aiming for user-friendly and straightforward solutions.

• Resilience: The ability to navigate challenges and setbacks inherent in large transformation projects.

• Humility: A collaborative spirit, valuing diverse perspectives and learning from others.

• Value-Driven: A strong focus on delivering tangible business value and profitable convergence.

• Customer-Centricity: Placing the user and their experience at the heart of all design decisions.

• Collaboration: Working effectively across teams and with stakeholders.

Collaboration Style:

• Proximity to Business & IT: The role requires working in "strong proximity" with business units and their IT referents, acting as a trusted advisor.

• Facilitation: Leading collaborative workshops and design thinking sessions to mobilize collective intelligence.

• Cross-functional Integration: Seamlessly integrating into project teams, working alongside project managers, business analysts, developers, and other designers.

• Knowledge Sharing: Contributing to the broader UX practice through coaching and sharing best practices.

📝 Enhancement Note: The listed values (simplicity, audacity, resilience, humility, value) suggest a dynamic and forward-thinking team culture within Covéa's transformation department, focused on achieving significant business outcomes through collaborative efforts.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Large Organizations: Working within a large, established group like Covéa can present challenges related to bureaucracy, legacy systems, and diverse stakeholder priorities.

• Balancing User Needs with Business Constraints: Finding optimal solutions that meet user expectations while adhering to business objectives, technical limitations, and regulatory requirements (especially in insurance).

• Driving Adoption of UX: Evangelizing UX best practices and ensuring their consistent application across different brands and project teams.

• Measuring ROI of UX: Quantifying the impact of design decisions on business metrics in a complex environment.

• Rapid Technological Evolution: Keeping pace with advancements in AI, digital technologies, and evolving user expectations.

Learning & Development Opportunities:

• Exposure to Diverse Projects: Working on a range of transformation initiatives for different brands (MAAF, MMA, GMF) provides broad industry exposure.

• AI in UX: Opportunities to explore and apply AI within UX design and user journey optimization.

• Strategic Impact: Contributing to high-level digital transformation strategies and influencing the direction of customer experience.

• Mentorship: Learning from senior UX designers and transformation leaders within the group.

• Industry Trends: Staying abreast of the latest UX research, design trends, and technological innovations relevant to the financial services sector.

📝 Enhancement Note: The challenges presented are typical for senior roles in large transformation projects, offering significant learning opportunities for candidates willing to tackle them.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex omnichannel customer journey you've designed. What were the key challenges, your process, and the measurable outcomes?"

• "How would you approach designing a new digital service for insurance customers, considering security, trust, and ease of use?"

• "How do you prioritize user needs against business constraints and technical feasibility in a large organization like Covéa?"

• "What is your experience with leveraging AI to enhance user experiences?"

Company & Culture Questions:

• "What do you know about Covéa and its brands (MAAF, MMA, GMF)?"

• "How do you see UX contributing to the digital transformation goals of an insurance company?"

• "Describe a time you had to convince stakeholders or senior management about a design decision. What was your approach?"

• "How do you foster collaboration between business, IT, and design teams?"

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline the problem, your role, the process followed, the solutions designed, and the results achieved.

• Focus on Impact: Emphasize quantifiable results and the business value your work delivered. Use charts or data points where appropriate.

• Showcase Your Process: Illustrate your research, ideation, prototyping, and testing phases. Explain why you made certain design decisions.

• Be Prepared for Deep Dives: Anticipate questions about specific design choices, research methodologies, and stakeholder interactions.

• Demonstrate Adaptability: Highlight how you adapted your approach based on project constraints or evolving requirements.

📝 Enhancement Note: Interviews for senior UX roles will heavily focus on strategic thinking, problem-solving, and the ability to demonstrate tangible business impact through design. Expect to defend your design decisions with data and a clear understanding of business objectives.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided SmartRecruiters link.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best showcase your experience in digital transformation, omnichannel journeys, and delivering measurable business value. Tailor your case studies to highlight relevant skills like user research, prototyping (Figma), and stakeholder management.

• Optimize Your Resume: Ensure your resume clearly highlights your 7+ years of senior UX design experience, specific accomplishments, and proficiency in key tools and methodologies mentioned in the job description. Use keywords like "UX Design," "Omnichannel Transformation," "Digital Transformation," "Customer Journey Mapping," and "Figma."

• Prepare Your Presentation: Practice presenting your portfolio projects, focusing on a clear narrative, your strategic contributions, and the impact of your work. Be ready to articulate your UX process and decision-making.

• Research Covéa: Familiarize yourself with Covéa's brands (MAAF, MMA, GMF), their mission, and their current digital landscape. Understand the insurance industry and Covéa's role within it.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.