UX Designer – Enterprise Customer Experience (ECX)

📍 Job Overview

Job Title: UX Designer – Enterprise Customer Experience (ECX)

Company: Rockwell Automation

Location: Mexico City, Mexico

Job Type: Full-Time

Category: UX/Product Design (Enterprise Software)

Date Posted: March 18, 2026

Experience Level: Mid-Level (4+ years)

Remote Status: Hybrid

🚀 Role Summary

• This role is critical for shaping the digital experiences of Rockwell Automation's enterprise platforms, impacting global customers, partners, and employees.

• You will be part of the Discover and Design Team, where UX has significant influence on business and technology outcomes.

• The position involves close collaboration with a diverse, multicultural team, emphasizing the design of solutions for global markets and varied user profiles.

• You will contribute to the full design lifecycle of large-scale enterprise platforms, focusing on complex B2B CRM and e-commerce contexts.

📝 Enhancement Note: While the primary focus is UX Design, the mention of CRM platforms, order management, and integration with ERP/CRM systems suggests a strong connection to Sales Operations and Revenue Operations enablement. Understanding these business processes will be key to success.

📈 Primary Responsibilities

• Collaborate with business transformation teams to apply user-centered design and usability best practices across CRM platforms, customer and partner portals, and commerce/order management experiences.

• Design solutions utilizing technologies such as Salesforce Customer 360, SAP Hybris, Adobe Experience Manager, and MuleSoft.

• Develop a deep understanding of how customers, partners, and employees interact with existing enterprise platforms to inform improvements and new solutions.

• Create and maintain core design artifacts, including user flows, wireframes, scenarios, navigation maps, system overviews, and interactive prototypes for validation and iteration.

• Participate in design reviews and validation sessions with stakeholders and adjacent teams, incorporating feedback while balancing user needs with business constraints.

• Define clear, usable interaction patterns and interfaces that enhance user productivity and support business goals.

• Deliver high-fidelity, production-ready designs and specifications for seamless handoff to development teams.

• Contribute to the evolution and consistency of UX standards, guidelines, and shared design practices across the organization.

• Leverage user research, usability testing, and data to support and validate design decisions.

• Clearly communicate design concepts and rationale through presentations and written documentation, adapting messages for different audiences.

📝 Enhancement Note: The responsibilities highlight a need for understanding complex B2B workflows, particularly in sales and customer engagement. Experience with Salesforce and SAP, common in Sales Ops and Rev Ops stacks, is a significant advantage.

🎓 Skills & Qualifications

Education:

Experience:

• 4+ years of experience in UX/Interaction Design, with a strong emphasis on B2B CRM and e-commerce contexts.

• Proven experience designing complex digital products or enterprise platforms.

Required Skills:

• User-Centered Design principles and application.

• Usability best practices in enterprise software.

• Experience with CRM platforms (e.g., Salesforce).

• Design for customer and partner portals.

• Expertise in commerce and order management experiences.

• Proficiency in creating user flows, wireframes, and interactive prototypes.

• Ability to define interaction patterns and interfaces.

• Delivering high-fidelity, production-ready designs and specifications.

• Contributing to UX standards and guidelines.

• Utilizing user research and data to inform design decisions.

• Experience with usability testing and A/B testing.

• Strong communication and collaboration skills.

• Ability to simplify complex systems and map multi-step workflows.

Preferred Skills:

• Experience with cart, checkout, and order management UX.

• Familiarity with quote workflows.

• Understanding of direct vs. distributor-led sales models.

• Experience with ERP, CRM, and procurement system interactions (SAP, Salesforce, Oracle, etc.).

• Proficiency with design and prototyping tools such as Figma, Maze, and Miro.

• Comfort working within complex, interconnected enterprise tool ecosystems.

📝 Enhancement Note: The "Preferred Skills" section strongly aligns with the tools and processes managed by Sales Operations and Revenue Operations teams. Familiarity with SAP, Salesforce, and order management systems is a direct indicator of the operational context this UX role will operate within.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a strong foundation in interaction design thinking and problem-solving, particularly within B2B contexts.

• Examples of designing complex digital products or large-scale enterprise platforms.

• Demonstrations of user flow creation, wireframing, and interactive prototyping skills.

• Case studies illustrating the ability to simplify complex systems and map multi-step workflows.

• Evidence of balancing user needs with business, legal, and technical constraints.

Process Documentation:

• Ability to document user flows, system overviews, and navigation maps.

• Examples of creating production-ready design specifications for development handoff.

• Contributions to the development and maintenance of UX standards and guidelines.

• Documentation of design rationale and concepts for stakeholder presentations.

📝 Enhancement Note: For this role, the portfolio should emphasize not just aesthetic design but the logical flow and efficiency of complex business processes. Experience documenting workflows for enterprise systems like CRM and order management is highly relevant.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive mindfulness programs with a premium membership to Calm.

• Volunteer Paid Time off available after 6 months of employment for eligible employees.

• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

• Employee Assistance Program.

• Personalized wellbeing programs through our OnTrack program.

• On-demand digital course library for professional development.

Working Hours:

• Standard full-time hours (approximately 40 hours per week).

• Hybrid work model requiring presence in the Mexico City office on Mondays, Tuesdays, and Thursdays, with flexibility on other days.

📝 Enhancement Note: The salary estimate is based on general market data for UX Designers in Mexico City and Rockwell Automation's typical compensation structure for mid-level technical roles. The benefits are directly extracted from the provided job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Industrial Automation & Digital Transformation. Rockwell Automation is a global leader in industrial automation, providing a wide range of products, solutions, and services that help manufacturers become more productive, sustainable, and agile.

Company Size: Large enterprise (Rockwell Automation reports over 28,000 employees globally). This size indicates robust processes, potential for complex projects, and opportunities for cross-functional collaboration.

Founded: 1903. With over a century of history, Rockwell Automation has a deep-rooted understanding of industrial needs and a strong track record of innovation.

Team Structure:

• The UX Designer will report to the CX Design Leader.

• They will be part of the Discover and Design Team, which has a strong voice and influence within the Enterprise Customer Experience (CX) organization.

• Collaboration will be with a highly multicultural team, primarily based in the US, composed of individuals from diverse cultural and professional backgrounds.

Methodology:

• Emphasis on user-centered design and usability best practices.

• Design decisions are genuinely shaped by UX perspectives, influencing business and technology outcomes.

• Design solutions must work across diverse markets, regions, and user profiles, necessitating an understanding of global user contexts.

• Design work involves complex enterprise platforms, including CRM, customer/partner portals, and commerce/order management systems.

• Strong focus on collaboration, open communication, and valuing different perspectives.

Company Website: https://www.rockwellautomation.com/

📝 Enhancement Note: The company's focus on industrial automation and digital transformation means the UX Designer will be working on complex, mission-critical enterprise systems. The "highly multicultural team" aspect is crucial for understanding how to design for a global user base, a key consideration for operations functions that support international sales and customer service.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer, requiring 4+ years of experience. It involves significant responsibility for the full design lifecycle of enterprise platforms, requiring a strong balance of user advocacy and business acumen.

Reporting Structure: The UX Designer reports to the CX Design Leader, indicating a clear path for design leadership and mentorship. Collaboration extends across various business transformation teams and technical disciplines.

Operations Impact: The UX Designer's work directly impacts how customers, partners, and employees interact with Rockwell Automation's core enterprise systems. Effective UX design in these areas can lead to increased customer satisfaction, improved partner engagement, enhanced employee productivity, and ultimately, streamlined sales processes and increased revenue through better adoption and efficiency of platforms like CRM and e-commerce.

Growth Opportunities:

• Deepen enterprise UX skills by working on complex, global B2B platforms.

• Learn from a global, experienced, and multicultural design team.

• Gain exposure to a wide range of enterprise technologies such as Salesforce Customer 360, SAP Hybris, Adobe Experience Manager, and MuleSoft.

• Develop expertise in B2B CRM, e-commerce, order management, and quote-to-cash processes.

• Potential to contribute to the evolution of UX standards and best practices across the organization.

• Opportunities to influence business and technology outcomes through early and valued design input.

📝 Enhancement Note: While this is a UX role, its focus on enterprise platforms, CRM, and B2B commerce means growth can lead to a deeper understanding of revenue-generating processes, making candidates attractive for roles that bridge design and operations strategy.

🌐 Work Environment

Office Type: Hybrid work environment. Employees are expected to work from a Rockwell Automation location at least three days a week (Mondays, Tuesdays, and Thursdays).

Office Location(s): Mexico City, Mexico. Specific office details are not provided but are implied to be equipped for collaborative work.

Workspace Context:

• A collaborative environment is fostered, with designers working alongside engineers, architects, and business partners who value open communication and diverse perspectives.

• The role involves working within complex, interconnected enterprise tool ecosystems, suggesting access to essential design and collaboration software.

• Opportunities for interaction with a diverse, multicultural team, primarily based in the US, offering varied viewpoints and global insights.

Work Schedule: Standard full-time working hours, approximately 40 hours per week, with a hybrid model that mandates office presence on specific days.

📝 Enhancement Note: The hybrid model implies a need for structured collaboration and efficient use of office time for team interactions and cross-functional alignment, which is also a key aspect of successful operations environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess qualifications, experience, and design thinking.

• Portfolio Presentation/Case Study: Candidates will likely present their portfolio, walking through key projects that demonstrate their UX design process, problem-solving skills, and impact. This will focus on enterprise B2B contexts.

• Skills-Based Interviews: Interviews with the CX Design Leader and potentially other designers or cross-functional partners to assess technical skills, collaboration style, and understanding of user-centered design principles.

• Behavioral Interviews: Questions to gauge cultural fit, adaptability, ownership, and comfort with diverse perspectives.

• Final Round: May involve a discussion with senior leadership or key stakeholders to confirm alignment with business objectives and team dynamics.

Portfolio Review Tips:

• Focus on B2B Enterprise Context: Highlight projects involving complex workflows, CRM, e-commerce, or order management. Showcase how you navigated business, technical, and legal constraints.

• Demonstrate Process: Clearly articulate your design process, from research and ideation through wireframing, prototyping, and final design delivery.

• Showcase Problem-Solving: Use case studies to explain the complex problems you tackled, your approach to understanding user needs, and the solutions you devised.

• Quantify Impact: Whenever possible, include metrics or qualitative feedback demonstrating the positive impact of your designs on user productivity, business goals, or customer satisfaction.

• Highlight Collaboration: Include examples of how you collaborated with stakeholders, developers, and business teams.

• Tools Proficiency: Mention your experience with Figma, Maze, Miro, and other relevant design and prototyping tools.

Challenge Preparation:

• Be prepared to discuss how you would approach designing for complex enterprise systems with multiple user personas and workflows.

• Practice articulating your design rationale clearly and concisely, especially when balancing competing constraints.

• Research Rockwell Automation's products and industries to understand their customer base and business landscape.

• Be ready to discuss your experience with remote or hybrid team collaboration.

📝 Enhancement Note: For this role, the portfolio should strongly emphasize the ability to translate complex business requirements into user-friendly interfaces for enterprise applications. Demonstrating an understanding of sales and customer engagement processes will significantly strengthen an application.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary), Maze, Miro. Experience with other prototyping tools is also valued.

• Enterprise Platforms (Familiarity/Experience):

  • CRM Platforms: Salesforce Customer 360 is specifically mentioned.
  • E-commerce & Order Management: SAP Hybris (now SAP Commerce Cloud), Adobe Experience Manager.
  • Integration Platforms: MuleSoft.

• Collaboration Tools: Assumed to include standard enterprise communication and project management tools (e.g., Microsoft Teams, Jira, Confluence).

Analytics & Reporting:

• Experience leveraging user research, usability testing, and data analytics to inform design decisions.

CRM & Automation:

• Direct experience or familiarity with interacting with ERP, CRM, and procurement systems like SAP and Oracle is a plus.

📝 Enhancement Note: The explicit mention of Salesforce, SAP Hybris, Adobe Experience Manager, and MuleSoft indicates the sophisticated technology landscape. Proficiency in these or similar enterprise-grade systems is crucial, as they form the backbone of many sales and operations processes.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong emphasis on understanding and designing for the needs of customers, partners, and employees.

• Collaboration: Open communication, valuing diverse perspectives, and working constructively with cross-functional teams and multicultural colleagues.

• Impact-Driven: A focus on solving complex, meaningful problems that have visible, global impact on business and technology outcomes.

• Continuous Improvement: Contributing to the evolution of UX standards, guidelines, and shared design practices, demonstrating a commitment to professional growth and organizational development.

• Adaptability & Curiosity: Being curious, adaptable, and motivated to keep growing as a designer within a complex enterprise environment.

Collaboration Style:

• Highly collaborative, working closely with business transformation teams, engineers, architects, and business partners.

• Open communication and a willingness to embrace different perspectives are key.

• Design reviews and validation sessions are integral to the process, involving stakeholders and adjacent teams.

• A strong sense of shared ownership over design outcomes within the Discover and Design Team.

📝 Enhancement Note: The emphasis on collaboration and a strong voice for UX within the organization suggests an environment where operations professionals can effectively partner with design to streamline processes and improve system usability.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Global Complexity: Creating solutions that work effectively across diverse cultures, business models, and user profiles worldwide.

• Enterprise System Integration: Navigating the complexities of designing for interconnected enterprise platforms (CRM, ERP, e-commerce) with intricate workflows.

• Balancing Stakeholder Needs: Effectively balancing user needs with business, legal, and technical constraints from various stakeholders.

• Translating Complex Processes: Simplifying intricate, multi-step business workflows (e.g., quote-to-cash) without compromising essential functionality.

• Hybrid Work Model Management: Optimizing collaboration and productivity within a hybrid work setting.

Learning & Development Opportunities:

• Deepen Enterprise UX Expertise: Gain extensive experience in designing for large-scale B2B platforms and complex sales cycles.

• Cross-Cultural Design Skills: Enhance understanding and application of designing for a global user base.

• Technology Stack Mastery: Become proficient with key enterprise technologies like Salesforce, SAP Hybris, and MuleSoft from a UX perspective.

• Influence Business Strategy: Contribute directly to shaping business and technology outcomes through design.

• Professional Development: Access to an on-demand digital course library and potentially other local learning opportunities.

📝 Enhancement Note: The challenges presented are common in enterprise operations and GTM functions. Successfully navigating them in this UX role builds skills directly transferable to operations strategy and process improvement.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex B2B workflow you've designed for and how you simplified it for users." (Focus on process mapping, pain point identification, and solution design).

• "How do you balance user needs with business objectives, technical limitations, and legal requirements in enterprise design?" (Prepare examples showcasing negotiation and trade-off decisions).

• "Walk us through a project where you used user research or data to validate and iterate on your designs." (Emphasize data-driven decision-making and continuous improvement).

Company & Culture Questions:

• "What interests you about Rockwell Automation and the Enterprise Customer Experience organization?" (Research Rockwell's mission, products, and recent initiatives).

• "How do you contribute to a collaborative and diverse team environment?" (Provide examples of your communication and teamwork skills).

Portfolio Presentation Strategy:

• Structure: Organize your portfolio around key projects. For each project, clearly define the problem, your role, the process you followed, your design solutions, and the outcomes/impact.

• Focus on Enterprise: Select projects that best showcase your experience with complex B2B systems, CRM, e-commerce, or order management.

• Illustrate Process: Use visuals (wireframes, user flows, prototypes) to walk through your thought process. Explain why you made certain design decisions.

• Quantify Impact: If possible, present metrics or testimonials that demonstrate the success of your designs.

• Conciseness: Be mindful of time. Focus on the most impactful aspects of your work and be prepared to answer questions.

📝 Enhancement Note: When presenting your portfolio, emphasize how your UX solutions contribute to operational efficiency, sales enablement, or customer satisfaction – areas directly relevant to Sales and Revenue Operations.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Workday link.

• Tailor your resume: Highlight experience with B2B CRM, e-commerce, order management, and enterprise platforms. Quantify achievements where possible, focusing on process simplification and user productivity improvements.

• Curate your portfolio: Select projects that best demonstrate your skills in designing complex enterprise systems and workflows. Ensure it clearly articulates your process and problem-solving approach.

• Prepare for the portfolio review: Practice presenting your work, focusing on the story behind each project and the impact of your design decisions. Be ready to discuss your experience with tools like Figma, Maze, and Miro.

• Research Rockwell Automation: Understand their business, industry, and commitment to digital transformation. This will help you articulate your interest and how your skills align with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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