UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Super Payments

Location: London, England, United Kingdom

Job Type: Full-Time

Category: Product Design / UX Operations

Date Posted: 2026-05-06

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive end-to-end design initiatives for specific workstreams, from initial problem definition through to scaled rollout and ongoing optimization, ensuring seamless user journeys.

• Translate qualitative user research and quantitative data metrics into actionable product improvements, focusing on enhancing conversion and engagement.

• Leverage and contribute to a mature design system to architect elegant flows, ensure consistency, and facilitate efficient handoffs to engineering teams.

• Collaborate closely with Product Managers to shape the product roadmap and with Engineering to ensure design visions are accurately implemented.

• Navigate the unique user trust and friction challenges inherent in fintech and complex SaaS products, balancing usability, accessibility, and business goals.

📝 Enhancement Note: While the title is "UX Designer," the description emphasizes a "holistic, T-shaped Product Designer" role with significant ownership over features from conception to optimization. This suggests a broader remit than a pure UX researcher, encompassing UI design, interaction design, and a strong focus on data-informed iteration and business impact, aligning with a Product Design or UX Operations function within a fast-paced tech environment. The mention of "DesignOps efficiencies" further solidifies this operational aspect of the design role.

📈 Primary Responsibilities

• Lead the entire design process for assigned product features or workstreams, from conceptualization and user needs definition to final implementation and post-launch optimization.

• Develop wireframes, high-fidelity mockups, and interactive prototypes to effectively communicate design concepts and facilitate rapid user testing and stakeholder buy-in.

• Proactively identify opportunities for design innovation and calculated risks, pitching and prototyping bold ideas to validate hypotheses through user feedback and A/B testing.

• Partner closely with the dedicated data team to analyze user behavior, interpret qualitative feedback, and translate quantitative metrics into tangible product enhancements.

• Address complex financial UX challenges by meticulously balancing user experience, accessibility standards, cognitive load, and critical business conversion objectives.

• Actively contribute to and leverage the company's existing design system to ensure design consistency, scalability, and efficient developer handoffs.

• Foster strong working relationships with Product Managers to influence roadmap development and with engineering teams to advocate for and ensure the fidelity of design implementations.

• Stay abreast of emerging fintech trends, competitor offerings, and novel interaction patterns to maintain a cutting-edge, intuitive, and trustworthy user experience.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on "end-to-end ownership," "calculated experimentation," and "data-informed design," indicating a role that requires not just creative design skills but also a strategic, analytical, and iterative approach common in high-impact product design roles within growth-stage tech companies. The focus on "systems thinking" and "DesignOps efficiencies" points towards a need for process-oriented thinking within the design function.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, candidates with formal education in Human-Computer Interaction (HCI), Design, Psychology, or related fields will possess a strong foundational understanding.

Experience: Proven experience as a Product Designer or a UX Designer with a demonstrable track record of end-to-end product delivery in complex web and mobile applications. A minimum of 2-5 years of relevant experience is anticipated.

Required Skills:

• Deep understanding of interaction design principles and information architecture for complex, transactional applications.

• Proficiency in modern product design workflows and tools, particularly Figma.

• Expertise in creating high-fidelity, interactive prototypes for user testing and stakeholder alignment.

• Strong ability to conduct user research, analyze qualitative feedback, and translate quantitative metrics into actionable design improvements.

• Excellent communication, presentation, and storytelling skills to articulate design rationale to diverse audiences.

• Experience with systems thinking and leveraging/contributing to design systems.

Preferred Skills:

• Experience in the fintech, banking, or complex SaaS product industries, particularly with international markets (EUR/US).

• Familiarity with Protopie and Dovetail for advanced prototyping and user research synthesis.

• Experience introducing and implementing DesignOps efficiencies and utilizing emerging AI tools in design workflows.

• Understanding of accessibility standards and best practices.

• Experience with A/B testing and conversion rate optimization (CRO) from a design perspective.

📝 Enhancement Note: The explicit mention of Figma, Protopie, and Dovetail, alongside a call for "DesignOps efficiencies" and "emerging AI tools," indicates a company that values modern tooling and process optimization. The preference for fintech/SaaS experience suggests a need for candidates who can quickly grasp complex domain challenges and user trust issues. The "2-5 years" experience level implies a mid-level role where individuals are expected to work with some autonomy but also benefit from mentorship and collaborative processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing end-to-end product design projects, demonstrating a clear process from problem definition to final solution and impact.

• Case studies that highlight complex UX challenges, particularly within transactional or financial contexts, and how they were successfully addressed.

• Examples of user research methodologies employed, data analysis, and how insights directly informed design decisions and iterations.

• Prototypes demonstrating interaction design capabilities, ranging from wireframes to high-fidelity interactive mockups.

Process Documentation:

• Detailed case studies that clearly articulate the design process, including problem statement, user research, ideation, prototyping, testing, iteration, and final outcomes.

• Documentation of how user feedback and quantitative data (e.g., conversion rates, engagement metrics) were used to iterate and optimize designs post-launch.

• Examples of collaboration workflows with Product Managers and Engineers, detailing communication and handoff processes.

• Demonstrations of how design decisions align with business objectives and contribute to measurable success metrics.

📝 Enhancement Note: For a role emphasizing "end-to-end ownership," "data-informed design," and "systems thinking," the portfolio must go beyond just visual assets. It needs to tell a story of problem-solving, user empathy, and measurable impact. Candidates should be prepared to articulate their process, the rationale behind their decisions, and the outcomes achieved, particularly in complex, data-driven environments like fintech. The emphasis on DesignOps suggests that an understanding of efficient design workflows and collaboration processes is also valuable.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-level UX Designer (2-5 years experience) in London, UK, with a hybrid work model and a focus on fintech, the estimated salary range is likely between £55,000 and £75,000 per annum. This estimate considers the cost of living in London, the specialized nature of fintech UX, and the company's growth-stage funding.

Benefits:

• Tax-advantage Share Options: Potential for significant equity ownership, aligning employee success with company growth.

• Flexible working model: Encourages work-life balance and autonomy.

• Work from home set up: Support for creating an effective remote workspace.

• Learning & Development opportunities: Investment in continuous skill enhancement and career growth.

• Contributory Pension Scheme: Financial planning for long-term security.

• Free Team lunch (Tues & Thurs) and social evenings: Fosters team cohesion and camaraderie.

• Comprehensive PMI (Private Medical Insurance) & x4 Life Insurance: Robust health and life coverage for employees and potentially their families.

• Your birthday off, plus one Revival day: Additional paid time off for personal well-being and rejuvenation.

Working Hours: While specific hours are not detailed, a standard full-time week of approximately 40 hours is typical. The "flexible working model" and "hybrid" arrangement suggest some flexibility in daily start and end times, provided core collaboration hours and deliverables are met.

📝 Enhancement Note: The salary range is an estimation based on London market rates for similar roles and experience levels. Actual compensation would depend on the candidate's specific qualifications, interview performance, and Super Payments' internal compensation structure. The benefits package is comprehensive and competitive, reflecting a company that invests in its employees' well-being and professional development, which is attractive to experienced operations and design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech (Financial Technology), specifically focusing on payment processing and Buy Now, Pay Later (BNPL) solutions. Super Payments aims to disrupt the industry by making payments free for businesses using data and AI.

Company Size: The description implies a fast-growing, venture-backed startup. While an exact number isn't given, the mention of "thousands of businesses" and "millions of customers" suggests a significant operational scale, likely placing them in the Seed to Series B funding stage with a team size ranging from 50-250 employees. This size offers a dynamic environment with opportunities for impact.

Founded: Founded by Samir Desai, former CEO of Funding Circle. This leadership background indicates a company with strong foundations in scaling financial services technology and a deep understanding of the challenges and opportunities in this sector.

Team Structure:

• The UX Designer will be part of a "close-knit, cross-functional squad" that includes developers, a dedicated data team, product managers, and fellow designers.

• This structure suggests a highly collaborative, agile environment where designers work directly with those who build and analyze the product.

Methodology:

• Data and AI-driven: The core mission revolves around using data and AI to achieve business objectives (free payments). This means data analysis and insights are central to decision-making across all functions, including design.

• Customer-Obsessed: A primary value, indicating a strong focus on understanding and serving user needs through research and feedback loops.

• Agile & Iterative: The "Move fast" value and emphasis on "Build, test and improve quickly" point towards agile development methodologies and a culture of continuous iteration.

• Systems-Based Design: The company values "high-impact, systems-based design," highlighting an approach that prioritizes scalable, consistent, and efficient design solutions over ad-hoc fixes.

Company Website: [Super Payments Website URL - Placeholder, as not provided in input]

📝 Enhancement Note: The company culture is defined by its mission-driven approach, emphasis on innovation through data and AI, and core values that promote speed, accountability, openness, and collaboration. For a UX Designer, this means working in a fast-paced environment where data is king, user needs are paramount, and rapid iteration is expected. The fintech domain brings unique challenges related to trust, security, and complex financial flows.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer. It requires proven experience in end-to-end product delivery and a strong command of core design principles and tools. The individual is expected to lead design initiatives within their workstream and contribute to the broader design system, indicating a level of autonomy and responsibility beyond junior roles.

Reporting Structure: The UX Designer will work within a "close-knit, cross-functional squad" and collaborate closely with Product Managers and developers. They will likely report to a Design Lead, Head of Product, or a Senior Product Manager who oversees their workstream and provides guidance on design strategy and career development.

Operations Impact: The UX Designer at Super Payments has a direct and significant impact on the company's core mission. By creating intuitive, trustworthy, and efficient payment experiences, they directly influence customer acquisition, retention, sales conversion rates, and user loyalty. Their work facilitates the adoption of Super Payments' unique "free payment" model, driving business growth and customer satisfaction. The focus on data-informed design ensures that design efforts are tied to measurable business outcomes.

Growth Opportunities:

• Design Specialization: Opportunity to deepen expertise in specific areas of UX/Product Design, such as complex financial UX, user research methodologies, or advanced prototyping.

• Design System Contribution: Take a lead role in evolving and expanding the company's design system, impacting design consistency and efficiency across the product.

• Cross-functional Leadership: Develop skills in influencing product roadmaps, collaborating effectively with engineering, and mentoring junior designers as the team grows.

• Fintech Domain Expertise: Become a specialist in UX for financial technology, a highly sought-after skill set.

• Design Operations (DesignOps): Contribute to improving design processes, workflows, and tooling, potentially leading to DesignOps initiatives.

📝 Enhancement Note: The role offers clear pathways for growth within the design function, moving towards more senior or specialized roles. The emphasis on "systems thinking" and "DesignOps efficiencies" indicates potential for leadership in process improvement. The fintech domain provides a challenging but rewarding area for specialization, aligning with a strong career trajectory in a high-growth sector.

🌐 Work Environment

Office Type: The company offers a "Flexible working model" and is described as "Hybrid." This typically means employees are expected to be in the office for a portion of the week (e.g., 2 days) for collaborative activities, with the option to work remotely for the remainder.

Office Location(s): The primary office is located in London, England, United Kingdom. Specific details about the office amenities or neighborhood are not provided but can be assumed to be a modern workspace typical of tech companies in London, facilitating collaboration.

Workspace Context:

• Collaborative Environment: The hybrid model is designed to foster in-person collaboration, team building, and spontaneous idea generation, while also allowing for focused individual work remotely.

• Tools and Technology: Access to modern design tools such as Figma, Protopie, and Dovetail, along with potential integration of AI tools, will be available to support design workflows.

• Team Interaction: Opportunities for frequent interaction with cross-functional team members (Product, Engineering, Data) through structured meetings, informal discussions, and pair design sessions.

Work Schedule: The "Flexible working model" suggests that while a standard full-time commitment (likely 40 hours/week) is expected, there may be flexibility in daily start and end times. The hybrid nature requires presence in the London office on designated days, facilitating in-person collaboration.

📝 Enhancement Note: The hybrid work model is a key aspect of the work environment, balancing the benefits of in-office collaboration with the flexibility of remote work. For operations and design roles, this balance is crucial for productivity and well-being. The company's location in London places it within a vibrant tech ecosystem.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by the hiring team to assess relevant experience and skills.

• Hiring Manager/Team Interview: A discussion focused on your background, experience, and understanding of UX/Product Design principles. This may include behavioral questions related to the company's values.

• Portfolio Presentation & Case Study: A dedicated session where you present 1-2 key projects from your portfolio. This is where you'll detail your process, rationale, user research, data insights, and the impact of your work. Expect to discuss how you'd approach specific challenges relevant to Super Payments.

• Design Challenge/Exercise: Potentially a practical exercise or take-home assignment designed to assess your problem-solving skills, design thinking, and ability to work within constraints. This might involve critiquing an existing flow or designing a new feature concept.

• Cross-functional Team Meet-and-Greet: An opportunity to meet with members of the Product, Engineering, and Data teams to assess cultural fit and collaborative potential.

• Final Interview: A discussion with senior leadership to confirm alignment with the company's vision and strategic goals.

Portfolio Review Tips:

• Showcase Process, Not Just Pixels: Clearly articulate the problem, your role, the research conducted, your decision-making process, iterations, and the final outcome with measurable results.

• Highlight Data-Informed Decisions: Emphasize how you used quantitative data and qualitative feedback to guide your design choices and optimize user experiences.

• Demonstrate Systems Thinking: Include examples of how you've leveraged or contributed to design systems, ensuring consistency and scalability.

• Tailor to Fintech: If possible, include projects relevant to fintech, banking, or complex SaaS, highlighting your understanding of user trust and transactional complexity.

• Be Ready to Discuss: Prepare to speak in depth about each project, your challenges, and what you learned.

Challenge Preparation:

• Understand the Domain: Research Super Payments' products, mission, and the fintech landscape. Understand common UX challenges in payments and BNPL.

• Focus on Problem-Solving: For any design challenge, start by clarifying the problem statement and business objectives.

• Articulate Trade-offs: Be prepared to discuss design decisions and the trade-offs you made between usability, business goals, and technical constraints.

• Leverage Company Values: Frame your approach and answers in the context of Super Payments' values (customer-obsessed, move fast, own it, be open, win together).

📝 Enhancement Note: The interview process is designed to be thorough, assessing not only design skills but also strategic thinking, problem-solving abilities, and cultural fit. The portfolio presentation is a critical component, requiring candidates to demonstrate their full design process and impact. Preparing for a potential design challenge that mirrors real-world fintech UX problems will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Core tool for UI design, wireframing, prototyping, and collaboration. Expected expertise in its advanced features for efficient workflow.

• Protopie: Advanced prototyping tool for creating highly interactive and complex prototypes, essential for testing intricate user flows.

• Dovetail: A platform for user research synthesis, organizing feedback, and generating insights, crucial for data-informed design.

Analytics & Reporting:

• While specific tools aren't listed, expect to work with product analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) to track conversion and engagement metrics.

CRM & Automation:

DesignOps & AI Tools:

• The role explicitly mentions a desire for candidates who can "introduce us to new DesignOps efficiencies" and "utilise emerging AI tools." This suggests an openness to exploring and implementing tools and processes that streamline the design workflow, improve collaboration, and enhance productivity.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. The emphasis on Protopie and Dovetail indicates a commitment to deep interaction design and robust user research practices. A forward-thinking approach to DesignOps and AI tools is highly valued, suggesting the company is keen on optimizing its design processes.

👥 Team Culture & Values

Operations Values:

• Customer Obsessed: All design decisions must prioritize user needs and aim to create genuinely enriching experiences, directly contributing to customer satisfaction and loyalty.

• Move Fast: Embrace rapid iteration, testing, and learning. Be comfortable shipping and improving quickly, valuing progress over perfection in design cycles.

• Own It: Take full accountability for your design workstream, proactively identifying and solving problems, and driving initiatives to completion.

• Be Open: Foster transparency, honesty, and respect in all interactions. Be receptive to feedback and willing to share your own insights openly.

• Win Together: Collaborate effectively with cross-functional teams, prioritizing team success and shared goals over individual accolades in design projects.

Collaboration Style:

• Cross-functional Integration: Expect to work closely and collaboratively with Product Managers, Engineers, and Data Analysts, participating in squad meetings and contributing to shared product goals.

• Data-Driven Feedback Loops: Collaboration will heavily involve sharing and discussing user research findings and quantitative data to inform and validate design decisions.

• Design System Centric: A collaborative approach to developing and maintaining the design system, ensuring consistency and shared understanding across design and development.

• Open to Experimentation: The culture encourages pitching bold ideas and taking calculated design risks, fostering a collaborative environment for testing new paradigms.

📝 Enhancement Note: The company's core values are deeply embedded in its operational philosophy. For a UX Designer, this means working in a dynamic, collaborative, and user-centric environment that values speed, accountability, and continuous improvement. Understanding and embodying these values will be crucial for success and integration into the team.

⚡ Challenges & Growth Opportunities

Challenges:

• Fintech Complexity: Navigating the unique challenges of designing for financial products, including user trust, security concerns, regulatory compliance, and complex transactional flows.

• Balancing User Needs with Business Goals: Effectively mediating between user desires for simplicity and business imperatives for conversion and revenue, especially within a "free payments" model.

• Rapid Iteration and Scale: Designing for a fast-growing company means adapting to evolving product requirements, scaling solutions, and maintaining design consistency across a rapidly expanding feature set.

• Data Interpretation: Ensuring accurate interpretation and application of complex quantitative data and user feedback to drive meaningful design improvements.

Learning & Development Opportunities:

• Advanced Fintech UX: Deepen expertise in specialized areas of UX design within the high-demand fintech sector.

• DesignOps Acumen: Gain practical experience in improving design workflows, toolchains, and team processes, potentially leading to DesignOps leadership.

• AI in Design: Explore and implement emerging AI tools to enhance design productivity, research analysis, and creative ideation.

• Cross-Functional Influence: Develop skills in strategic product thinking and influencing roadmaps, working closely with product and engineering leadership.

📝 Enhancement Note: The challenges presented are typical for a growth-stage fintech company and offer significant opportunities for professional development. The company's focus on data, AI, and DesignOps suggests a commitment to staying at the forefront of industry best practices, providing fertile ground for learning and skill advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance complex user needs with aggressive business conversion goals. How did you approach it, and what was the outcome?" (Focus on data-driven trade-offs and user advocacy).

• "Walk us through a project where you leveraged user research and quantitative data to significantly improve a product's conversion or engagement metrics." (Prepare a case study highlighting your process and measurable impact).

Company & Culture Questions:

• "What excites you about Super Payments' mission to make payments free for businesses?" (Connect your passion to the company's vision).

• "How do you embody our value of 'Customer Obsessed' in your design process?" (Provide specific examples of how you advocate for users).

Portfolio Presentation Strategy:

• Structure: For each project, clearly define the problem, your role, the scope, the user research/data insights, your design process (ideation, wireframing, prototyping, testing), key design decisions, and the final outcome/impact.

• Show, Don't Just Tell: Use visuals (screenshots, prototypes, user flows) to illustrate your points. Explain the "why" behind every decision.

• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your design solutions (e.g., increased conversion, reduced drop-off, improved NPS).

• Be Ready for Deep Dives: Expect questions about specific design choices, challenges encountered, and alternative solutions you considered.

📝 Enhancement Note: Prepare to discuss your design process in detail, emphasizing your ability to translate user needs and data into tangible product improvements. Be ready to articulate how your work directly contributes to business objectives and aligns with Super Payments' core values. The portfolio presentation is your primary opportunity to showcase your problem-solving skills and impact.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on Greenhouse.

• Curate your Portfolio: Select 1-2 of your strongest end-to-end product design projects that best showcase your skills in interaction design, data-informed iteration, and systems thinking. Ensure each project clearly outlines the problem, your process, your contributions, and the measurable impact.

• Tailor your Resume: Highlight keywords from the job description such as "Product Designer," "UX Designer," "Figma," "Prototyping," "User Research," "Fintech," and "Data-Informed Design." Focus on achievements and quantifiable results where possible.

• Prepare your Presentation: Rehearse presenting your chosen portfolio projects, focusing on storytelling, clarity of process, and demonstrating how you address user needs and business goals. Practice articulating your design rationale and any trade-offs you made.

• Research Super Payments: Thoroughly understand the company's mission, values, product offerings, and target market. Consider how your design philosophy aligns with their customer-obsessed, data-driven approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.