UX Designer

📍 Job Overview

Job Title: UX Designer Company: Quantum (QiH) Location: London, England, United Kingdom Job Type: Full-Time Category: Product Design / User Experience Date Posted: October 13, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• Drive the delivery of exceptional customer experiences across a diverse portfolio of brands within the multi-channel marketing industry.
• Conduct comprehensive user research, leveraging both qualitative (surveys, interviews) and quantitative methods to gain deep insights into customer behavior and needs.
• Collaborate closely with Product, Creative, and Engineering teams to translate user insights into actionable design solutions and improvements for existing products.
• Develop and document user personas, user journeys, and information architecture to guide the design and development process.
• Create wireframes and interactive prototypes, iterating based on internal and external feedback to refine user flows and functionality.

📝 Enhancement Note: The role emphasizes a data-led, outcome-focused approach to UX design, aiming to scale businesses beyond iGaming. The "Test, Learn and Optimise" mindset is crucial for success in this dynamic environment.

📈 Primary Responsibilities

• Conduct in-depth user research through surveys, interviews, and quantitative analysis to understand existing and potential customer needs.
• Develop comprehensive UX briefs, user personas, and document current user journeys to establish a clear understanding of the user landscape.
• Design proposed sitemaps and information architecture, creating new user journeys that align with UX briefs and business objectives.
• Produce wireframes and interactive prototypes, facilitating user validation through internal and external feedback sessions for continuous improvement.
• Collaborate closely with UI and creative teams to ensure an emotive and consistent user experience across all brand touchpoints.
• Identify and implement improvements to the UX and end-to-end software delivery process to enhance efficiency and quality.
• Establish and maintain consistent UX patterns that can be effectively reused across multiple sites and brands, promoting scalability and brand cohesion.
• Communicate roadmaps, priorities, and progress effectively to stakeholders across Quantum (QiH).

📝 Enhancement Note: The emphasis on "building reusable UX patterns" and "improving the UX and end-to-end software delivery process" suggests a need for a UX Designer who can not only design individual experiences but also contribute to the systemic improvement of design and development workflows for scalability.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating a deep understanding of UX principles and methodologies is paramount. Candidates with degrees in Human-Computer Interaction, Design, Psychology, or related fields may have a foundational advantage.

Experience: A minimum of 2-5 years of experience in UX Design, with a proven track record of delivering exceptional user experiences. Experience working in fast-paced, agile environments is highly valued.

Required Skills:

• Proficient in user research methodologies (surveys, interviews, quantitative analysis).
• Skilled in creating UX briefs, personas, and documenting user journeys.
• Expertise in information architecture, sitemap creation, and user flow mapping.
• Proficient in wireframing and prototyping tools (e.g., Figma, Sketch, Adobe XD).
• Strong collaboration and communication skills for working with cross-functional teams (Product, Creative, Engineering).
• Data-driven decision-making ability, utilizing data to inform design choices and process improvements.
• A "Test, Learn and Optimise" mindset with a focus on iterative design.
• Ability to take ownership and accountability for design deliverables.
• Excellent verbal and written communication skills for presenting roadmaps and progress.

Preferred Skills:

• Experience in the iGaming, SEO/Publishing, or Affiliate marketing industries.
• Familiarity with UI design principles and working closely with UI/Creative teams.
• Experience in building and maintaining reusable UX design systems or pattern libraries.
• Understanding of end-to-end software delivery processes and how to improve them.

📝 Enhancement Note: The "bonus but not essential" experience in iGaming, SEO/Publishing, or Affiliate marketing indicates that while industry-specific knowledge is advantageous, strong fundamental UX skills and a demonstrable ability to learn quickly are prioritized.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating the end-to-end UX design process from problem identification to solution implementation and outcomes.
• Each case study should clearly articulate the business problem, user research conducted, design decisions made (wireframes, prototypes), and the impact of the solution.
• Include examples of user research methodologies employed and how insights were translated into design solutions.
• Demonstrate proficiency in creating information architecture, user flows, wireframes, and interactive prototypes.
• Highlight collaboration with cross-functional teams and how feedback was incorporated.

Process Documentation:

• Evidence of documenting user journeys and creating UX briefs.
• Examples of how new user journeys were mapped and designed to meet specific requirements.
• Demonstrations of iterative design processes, showing how initial concepts were refined based on feedback.
• Any contributions to improving UX or software delivery processes should be highlighted.

📝 Enhancement Note: Given the company's focus on scaling and reusability, portfolios that showcase the development of consistent UX patterns or contributions to design systems will be highly regarded. The ability to articulate the "why" behind design decisions, linking them to business outcomes and user needs, is critical.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-level UX Designer in London with 2-5 years of experience, the competitive base salary is estimated to be between £45,000 and £65,000 per annum. This range can vary based on the candidate's specific experience, portfolio quality, and negotiation.

Benefits:

• Competitive Base Salary
• Company Bonus Scheme
• Private Health Care (Bupa)
• Travel Insurance
• Market Leading Training Programme
• Recognition & Reward Scheme
• Annual Company Conference (previous destinations include Bologna, Dubrovnik, Belgrade, and Thessaloniki)
• Regular Happy Hour / Team Lunches
• Free Coffee, Drinks & Snacks

Working Hours: A standard full-time work week is expected, typically around 40 hours. The company operates in a fast-paced environment, implying a need for dedication, but also fosters a team-oriented culture with opportunities for social interaction.

📝 Enhancement Note: The salary estimate is based on current market data for UX Designers in London, considering the mid-level experience requirement and the tech/marketing industry context. The comprehensive benefits package highlights Quantum's investment in employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Multi-channel marketing, operating within a highly competitive landscape that includes iGaming, SEO/Publishing, and Affiliate marketing. The company leverages data analytics extensively to drive success. Company Size: Fast-growing, innovative, and progressive scale-up business. This implies a dynamic, agile environment with opportunities for rapid growth and impact. Founded: While the founding date is not specified, the description as a "scale-up" suggests a relatively young, ambitious company focused on expansion and market penetration.

Team Structure:

• The UX Designer will join a growing Product team, working hand-in-hand with Product, Creative, and Engineering teams.
• This collaborative structure indicates a cross-functional approach to product development, where UX is integrated early and often.
• The company culture is described as energetic, target-driven, and people-centric, with continuous investment in individual development.

Methodology:

• Data is at the core of decision-making and operations at Quantum (QiH).
• A "Test, Learn and Optimise" mindset is encouraged, promoting continuous improvement and data-informed iteration.
• The company values a winning mentality, ownership, and accountability, fostering a results-oriented environment.

Company Website: https://www.quantum.media

📝 Enhancement Note: The company's focus on scaling beyond iGaming suggests a strategic vision for diversification and expansion, making this an exciting time to join and contribute to new market initiatives.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level UX Designer stage, requiring 2-5 years of experience. It offers the opportunity to take significant ownership and contribute directly to product strategy and customer experience. The role is pivotal in scaling the business and building reusable design systems.

Reporting Structure: The UX Designer will work collaboratively within the Product team, reporting likely to a Head of Product or Lead UX Designer. Close interaction with Product Managers, UI Designers, and Engineering leads is expected.

Operations Impact: The UX Designer's impact is direct and significant, influencing customer acquisition, retention, and overall brand perception through the creation of exceptional user experiences. By understanding and optimizing commercial and operational levers, the role directly contributes to business success and scalability.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of UX, such as user research, interaction design, or design systems.
• Leadership: Potential to grow into a Senior UX Designer or Lead UX role, mentoring junior designers and shaping design strategy as the team expands.
• Cross-functional Development: Exposure to Product Management, Marketing, and Engineering can broaden understanding of the business and lead to diversified career paths.
• Industry Exposure: Gaining experience in scaling a business beyond its initial market (iGaming) offers valuable transferable skills.

📝 Enhancement Note: The emphasis on "building reusable UX patterns" and "scaling our business effectively" indicates a career path focused on creating foundational design assets and processes that enable future growth, a highly valuable skill set.

🌐 Work Environment

Office Type: The role is based in London, England, with an on-site work arrangement. This suggests a collaborative office environment designed to foster teamwork and innovation.

Office Location(s): London, England, United Kingdom. Specific office details are not provided but are expected to be in a central, accessible location within London.

Workspace Context:

• A dynamic and energetic office culture is described, conducive to a target-driven yet people-centric environment.
• Collaboration is key, with designers working closely with Product, Creative, and Engineering teams.
• Access to necessary tools and technology for UX design is assumed, supporting productivity and creative output.
• Regular team events like happy hours and lunches foster a strong sense of community and camaraderie.

Work Schedule: A standard full-time schedule (approximately 40 hours per week) is expected. The fast-paced nature of a scale-up may occasionally require flexibility, but the overall environment aims to be supportive and engaging.

📝 Enhancement Note: The on-site requirement in London suggests a company that values in-person collaboration and team cohesion, typical for innovative scale-ups aiming for rapid product iteration and a strong company culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess alignment with the role's requirements and company's needs.
• Portfolio Presentation: A dedicated session where you will walk through selected case studies from your portfolio, explaining your process, design rationale, and impact. Be prepared to discuss your approach to user research, problem-solving, and collaboration.
• Skills-Based Interview: This may involve technical questions about UX methodologies, tools, and problem-solving scenarios. You might be asked to critique existing designs or propose solutions to hypothetical UX challenges.
• Team/Cultural Fit Interview: An opportunity to meet with potential team members (Product Managers, Engineers, other Designers) to assess collaboration style, communication skills, and alignment with Quantum's values (e.g., no ego, winning mentality, data-led).
• Final Interview: Potentially with a senior leader to discuss overall fit and alignment with the company's strategic vision.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 strong case studies that best represent your skills and experience relevant to this role. Focus on projects that demonstrate end-to-end UX thinking, user research, problem-solving, and measurable outcomes.
• Tell a Story: Structure your case studies as narratives. Clearly define the problem, your process (research, ideation, design, testing), your specific contributions, and the results achieved. Quantify impact whenever possible.
• Highlight Collaboration: Showcase how you worked with cross-functional teams (Product, Engineering, Creative). Emphasize your communication and teamwork skills.
• Demonstrate Outcome Focus: Clearly articulate the business impact and user value of your designs. Connect your design decisions to commercial and operational success.
• Be Ready for Questions: Anticipate questions about your design choices, how you handle feedback, your approach to data, and how you'd tackle specific challenges at Quantum.

Challenge Preparation:

• Be prepared for a potential design exercise or case study. This might involve analyzing a problem, sketching out solutions, or outlining a research plan.
• Practice articulating your thought process clearly and concisely. Focus on demonstrating your problem-solving methodology rather than just the final deliverable.
• Understand Quantum's business (marketing, scaling beyond iGaming) and consider how your UX approach can support their growth objectives.

📝 Enhancement Note: The emphasis on "delivering exceptional customer experiences across a broad portfolio of brands" and "scaling our businesses" means interviewers will be looking for candidates who can demonstrate strategic thinking, adaptability, and a proven ability to create scalable, user-centric solutions.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar is expected for wireframing, prototyping, and creating design assets.
• User Research Tools: Experience with tools for surveys (e.g., SurveyMonkey, Typeform), user interviews, and potentially usability testing platforms.
• Collaboration Tools: Familiarity with tools like Jira, Asana, Trello for task management and project tracking.
• Communication Tools: Proficiency in Slack, Microsoft Teams, or similar for daily team communication.

Analytics & Reporting:

• Data Analysis Tools: While not a primary analyst role, understanding and utilizing data from analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to inform design decisions is crucial.
• Research Data Interpretation: Ability to interpret quantitative research data and user feedback to identify trends and insights.

CRM & Automation:

• CRM Systems: Basic understanding of how CRM systems (e.g., Salesforce, HubSpot) store customer data and how UX impacts user interactions within them is beneficial, especially for understanding customer journeys.
• Marketing Automation Platforms: Awareness of how UX design can integrate with or be influenced by marketing automation efforts.

📝 Enhancement Note: While specific tools aren't listed, a strong UX Designer should be adaptable and capable of quickly learning new software. The ability to use data from analytics platforms to drive design decisions is a key differentiator for this role.

👥 Team Culture & Values

Operations Values:

• Outcome-Focused: Prioritizing the achievement of measurable results over simply completing tasks. Designers are expected to deliver value that impacts the business.
• Ownership & Accountability: Taking full responsibility for deliverables and driving them to completion.
• Winning Mentality: A proactive, ambitious drive to succeed and contribute to the company's growth.
• Test, Learn, Optimise: Embracing an iterative approach to design and development, using data to inform improvements.
• Data-Led: Relying on data and insights to guide decision-making throughout the design process.
• Teamwork: Valuing collaboration and working effectively within a team environment.
• Ego-Free: Maintaining humility and open-mindedness, prioritizing the best solution over personal preference.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work seamlessly with Product Managers, Engineers, and Creative teams, fostering a unified product development approach.
• Open Communication: Providing clear and consistent updates on progress, priorities, and roadmaps.
• Feedback Exchange: A willingness to both give and receive constructive feedback to continuously improve designs and processes.
• Shared Goals: Aligning individual contributions with team and company objectives to achieve collective success.

📝 Enhancement Note: The "ego-free" value is particularly important for collaborative environments where constructive criticism is common. It suggests a culture that values open dialogue and collective problem-solving above individual prestige.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Beyond Core Market: Adapting UX strategies and designs to effectively serve new markets and customer segments beyond the company's iGaming roots.
• Balancing Innovation and Consistency: Developing new user experiences while maintaining consistent UX patterns across a growing portfolio of brands.
• Data Interpretation for Design: Effectively translating diverse data sources (user research, analytics) into actionable design improvements.
• Fast-Paced Environment: Adapting to rapid iteration cycles and evolving business priorities common in a scale-up.

Learning & Development Opportunities:

• Deepen UX Expertise: Opportunities to hone skills in specific areas of UX research, interaction design, or information architecture.
• Design System Development: Contributing to or leading the creation of reusable UX patterns and design systems, a highly valuable skill for scalable organizations.
• Industry Cross-Pollination: Gaining exposure to diverse marketing channels (Affiliate, Paid Media, SEO, Retention) and their UX implications.
• Mentorship: Potential to learn from experienced product and design leaders within the company.
• Professional Development: Access to market-leading training programs and potential for industry conference attendance.

📝 Enhancement Note: The company's ambition to scale beyond iGaming presents a significant growth opportunity for a UX Designer. Successfully contributing to this expansion by creating robust, scalable UX solutions will be a key development area and a strong resume builder.

💡 Interview Preparation

Strategy Questions:

• "How would you approach understanding the commercial and operational levers of a business like Quantum to inform your UX decisions?" Prepare to discuss how you connect user needs with business goals and how you'd research key performance indicators (KPIs) relevant to marketing and scaling.
• "Describe a time you used user research to significantly improve an existing product or create a new one. What was your process, and what were the outcomes?" Focus on a case study that highlights your research skills and the tangible impact of your design. Quantify results if possible.
• "How do you ensure consistency in UX patterns across multiple brands or products, especially when working with different teams?" Discuss your experience with design systems, style guides, and collaboration methods for maintaining brand integrity and user experience quality.

Company & Culture Questions:

• "What interests you about Quantum's goal to scale beyond iGaming?" Research the company's current market position and articulate how your UX skills can contribute to diversification and expansion into new sectors.
• "Describe your experience working in a fast-paced, target-driven environment. How do you manage your priorities?" Highlight your ability to be productive, adaptable, and focused on outcomes.
• "How do you approach collaboration with Product, Creative, and Engineering teams? How do you handle disagreements?" Emphasize your communication style, your ability to build consensus, and your ego-free approach to problem-solving.

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a brief overview of Quantum and the role, then dive into 2-3 carefully selected case studies. For each, clearly state the problem, your role, your process (research, ideation, design, testing), your key contributions, and the measurable results.
• Visual Storytelling: Use high-quality visuals (wireframes, mockups, prototypes) to illustrate your design journey. Ensure your presentation flows logically and tells a compelling story.
• Focus on 'Why': For every design decision, explain the rationale behind it, linking it back to user needs and business objectives. Be prepared to defend your choices.
• Demonstrate Iteration: Show how you incorporated feedback and iterated on your designs. This highlights your adaptability and commitment to user-centered design.
• Quantify Success: Whenever possible, present data that demonstrates the impact of your work (e.g., increased conversion rates, reduced bounce rates, improved user satisfaction scores).

📝 Enhancement Note: Given the company's emphasis on "data-led" and "optimise," be prepared to discuss how you use data in your design process and how you measure the success of your UX initiatives.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on Ashby.
• Tailor Your CV: Ensure your resume highlights your experience in user research, wireframing, prototyping, information architecture, and cross-functional collaboration. Use keywords from the job description.
• Curate Your Portfolio: Select your strongest 2-3 case studies that best showcase your UX process, problem-solving skills, and impact. Ensure they are easily accessible and well-presented.
• Prepare Your Narrative: Practice articulating your career journey, design philosophy, and specific project details. Be ready to discuss your approach to user research, data analysis, and iterative design.
• Research Quantum: Understand their business model, their current market (multi-channel marketing, iGaming), and their stated goal of scaling beyond it. Consider how UX can support these objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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