UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Echo Global Logistics

Location: Chicago, Illinois, United States (Hybrid)

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: January 07, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design intuitive and efficient user experiences for Echo Global Logistics' proprietary internal transportation management tool.

• Collaborate closely with product management, engineering, and business stakeholders to translate complex requirements into user-centered solutions.

• Champion user research and data analysis to inform design decisions and optimize product features.

• Contribute to the development and maintenance of a robust design system to ensure consistency and scalability across products.

• Drive innovation in user interface design, focusing on visual aesthetics, interaction patterns, and overall usability.

📝 Enhancement Note: While the provided job title is "UX Designer," the description heavily emphasizes the application of UX principles to an internal enterprise software (transportation management tool). This suggests a strong focus on business process efficiency, data visualization, and complex workflow design, typical of operations-focused UX roles, rather than purely customer-facing consumer products. The reporting structure to the VP of Product and collaboration with Product Owners further solidifies this enterprise-level focus.

📈 Primary Responsibilities

• Partner with Product Owners, Product Managers, and business stakeholders to define product roadmaps and detailed feature requirements, ensuring alignment with business objectives.

• Conceptualize and create comprehensive design deliverables, including user flows, wireframes, interactive prototypes, and high-fidelity UI designs.

• Work iteratively with front-end developers and QA engineers throughout the product development lifecycle to ensure accurate implementation and a high-quality user experience.

• Leverage strategic analytics and user feedback to test product features, identify user trends, and drive continuous improvement of the user experience.

• Actively contribute to the establishment and ongoing maintenance of design system components in collaboration with fellow UX Designers and Front-End Engineers.

• Serve as an engaged and proactive member of the UX Design team, contributing to the continuous improvement of design output and best practices across all internal and external products.

📝 Enhancement Note: The responsibilities highlight a deep integration with the product development lifecycle, from initial strategy and requirements gathering to final production and iteration. The emphasis on "internal transportation management tool" implies a need for UX designers who can navigate complex business logic and operational workflows, a critical aspect for roles supporting GTM and operational efficiency.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 2 years of professional experience as a UX Designer within a product team environment, with a proven track record of designing and delivering user-centered digital products.

Required Skills:

• Expert Proficiency in Design Tools: Mastery of industry-standard design and prototyping tools such as Sketch, Abstract, and UXPin.

• User-Centered Design Methodologies: Demonstrated experience in user research, usability testing, persona development, and journey mapping.

• Wireframing and Prototyping: Ability to translate concepts into functional wireframes, interactive prototypes, and detailed user flows.

• High-Fidelity UI Design: Strong visual design aesthetic with the ability to create polished, intuitive, and scalable user interfaces.

• Responsive Design Principles: Deep understanding of designing for various screen sizes and devices, including expertise in the 8-point grid system.

• Communication & Collaboration: Excellent oral and written communication skills, with the confidence and ability to lead discussions with senior leadership and cross-functional teams.

Preferred Skills:

• Design Systems: Experience contributing to or maintaining design systems, ensuring consistency and efficiency in product development.

• Agile Development Methodologies: Familiarity with Agile frameworks (Scrum, Kanban) and experience working within iterative development cycles.

• Logistics Industry Experience: Prior exposure to or understanding of the logistics and transportation industry, its workflows, and challenges.

• Data Analysis & Interpretation: Ability to work with strategic analytics to understand user behavior and inform design decisions.

• Front-End Development Understanding: Basic knowledge of front-end development principles and technologies to facilitate effective collaboration with engineers.

📝 Enhancement Note: The "2+ years of professional experience" is a key indicator for a mid-level role. The emphasis on enterprise tools and communication with senior leadership suggests that candidates should not only possess strong technical design skills but also the strategic thinking and communication prowess to influence product direction within a corporate environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive Case Studies: Showcase 2-4 detailed case studies that illustrate your end-to-end UX design process, from problem definition and user research to solution design and outcomes.

• Process Optimization Examples: Clearly articulate how your design solutions improved efficiency, reduced errors, or enhanced user productivity within an enterprise context.

• System Component Design: Include examples of designing reusable UI components or contributing to a broader design system, demonstrating an understanding of scalability and consistency.

• ROI Demonstration: Quantify the impact of your designs where possible, showcasing metrics related to user adoption, task completion rates, time savings, or other relevant business KPIs.

Process Documentation:

• Workflow Design and Optimization: Provide examples of meticulously documented user workflows, highlighting how you identified bottlenecks and designed streamlined alternatives.

• Implementation and Automation: Detail how your designs facilitated smoother integration with existing systems or enabled greater automation of user tasks.

• Measurement and Performance Analysis: Showcase how you incorporated data collection points within designs or utilized analytics to measure the success and performance of your implemented solutions.

📝 Enhancement Note: For UX roles, especially in enterprise software, a portfolio is paramount. The emphasis here is on demonstrating a structured, data-informed process that leads to tangible business improvements, not just aesthetically pleasing interfaces. Candidates should be prepared to walk through their process and articulate the "why" behind their design choices, linking them back to business goals and user needs within an operational context.

💵 Compensation & Benefits

Salary Range: $84,950.00 - $124,800.00 per year

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company match (e.g., 401k).

• Paid time off (PTO), including vacation days, sick leave, and holidays.

• Opportunities for professional development, including training, conferences, and certifications.

• Potential eligibility for a performance-based bonus, tied to individual and business outcomes.

Working Hours:

• Standard full-time position, typically 40 hours per week.

• The hybrid work arrangement offers flexibility, with expectations for in-office collaboration on designated days.

📝 Enhancement Note: The salary range provided is specific and falls within typical mid-level UX Designer compensation bands in major US metropolitan areas like Chicago. The mention of a bonus structure indicates a performance-driven environment, common in operations-adjacent roles where impact can be measured.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology-enabled Transportation and Logistics Services. Echo Global Logistics operates as a third-party logistics (3PL) provider, utilizing technology to streamline and optimize the movement of goods for clients and carriers. This industry context means a focus on efficiency, reliability, and cost-effectiveness.

Company Size: Echo Global Logistics is a significant player in its field, suggesting a structured organization with established processes but also opportunities for impact. The specific number of employees is not provided, but the scale implies a need for robust internal systems and scalable design solutions.

Founded: While the founding date is not explicitly stated, Echo Global Logistics is a well-established company in the logistics technology space, indicating a mature operational framework and a history of innovation in its sector.

Team Structure:

• Reporting: The UX Designer will report to the VP of Product, indicating a strategic placement within the product development hierarchy.

• Collaboration: Close collaboration is expected with Product Owners, Product Managers, Front-End Developers, QA Engineers, and fellow UX Designers. This cross-functional approach is vital for successful product development in a tech-driven company.

• Specialization: The UX team likely comprises designers with varying specializations, though the core focus will be on enterprise-level product design for internal tools.

Methodology:

• Data-Driven Design: Emphasis on using strategic analytics to understand user trends and inform design decisions, a hallmark of effective operations and product teams.

• Agile Development: Familiarity with Agile methodologies is preferred, suggesting an iterative and collaborative approach to product development and design.

• Design System Integration: A commitment to building and maintaining design systems points to a focus on efficiency, consistency, and scalability in design and development.

Company Website: https://www.echo.com/

📝 Enhancement Note: The company's focus on technology within the logistics sector implies a culture that values efficiency, data, and problem-solving. The UX role is integral to supporting these operational goals by enhancing the tools that drive the business.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level (2-5 years of experience). It requires a solid foundation in UX principles and practical experience, with the ability to work independently on defined projects and contribute to larger strategic initiatives under guidance. The focus on an internal tool means growth could lead to specialization in enterprise UX, product strategy, or even functional management within product design.

Reporting Structure: Reporting to the VP of Product provides visibility to senior leadership and strategic decision-making processes. This offers an excellent opportunity to understand how design impacts overall business strategy and operational efficiency.

Operations Impact: The UX Designer's primary impact will be on the efficiency, usability, and effectiveness of Echo Global Logistics' internal transportation management tool. By improving these aspects, the role directly contributes to streamlining operations, reducing manual effort, minimizing errors, and ultimately enhancing the company's service delivery and profitability.

Growth Opportunities:

• Specialization: Deepen expertise in enterprise UX, focusing on complex workflow design, data visualization, and the specific challenges of the logistics industry.

• Leadership: Progress to a Senior UX Designer role, taking ownership of larger projects, mentoring junior designers, and contributing more significantly to product strategy.

• Cross-Functional Mobility: Develop a strong understanding of product management and business operations, potentially leading to roles in Product Management or Operations Strategy.

• Design System Leadership: Become a key contributor or lead for the design system, influencing its evolution and adoption across the organization.

📝 Enhancement Note: The growth trajectory for a UX Designer in an enterprise setting like Echo Global Logistics often involves deepening technical skills, expanding strategic influence, and potentially moving into leadership or specialized product roles. The connection to operations means that understanding the business impact of design is crucial for advancement.

🌐 Work Environment

Office Type: Hybrid. This indicates a blend of remote work and in-office collaboration, aiming to balance flexibility with the benefits of in-person teamwork and interaction.

Office Location(s): Chicago, Illinois, United States. This is the primary corporate location.

Workspace Context:

• Collaborative Environment: The hybrid model necessitates a workspace that supports both focused individual work and dynamic team collaboration. Expect opportunities for brainstorming sessions, design critiques, and cross-functional meetings.

• Tools and Technology: Access to industry-standard design software (Sketch, Abstract, UXPin) and collaboration tools (e.g., Slack, Jira, Confluence) is expected. The company likely provides the necessary hardware and software licenses.

• Team Interaction: Regular interaction with designers, product managers, and engineers will be part of the daily routine, fostering a shared understanding of product goals and user needs.

Work Schedule:

• The role is full-time, typically 40 hours per week.

• The hybrid arrangement allows for flexibility in where work is performed, but specific in-office days will likely be structured to maximize collaborative opportunities, aligning with operational needs for team syncs and project alignment.

📝 Enhancement Note: The hybrid nature of the role suggests a modern work environment that values both employee flexibility and the benefits of in-person collaboration, particularly important for design teams that rely on visual communication and co-creation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Technical Interview: A session with members of the UX/Product team to present your portfolio, discuss your design process, and answer questions about your experience with specific tools and methodologies. Be prepared to walk through your case studies in detail.

• Hiring Manager Interview: A discussion with the VP of Product to delve deeper into your strategic thinking, problem-solving approach, and alignment with the team's vision.

• Cross-Functional Stakeholder Interviews: Potentially interviews with Product Managers or Lead Engineers to assess collaboration skills and understanding of the development lifecycle.

• Final Interview: May involve a more in-depth discussion on company culture, career aspirations, and overall fit.

Portfolio Review Tips:

• Focus on Process: Beyond showcasing final designs, articulate your thought process, research methods, challenges encountered, and how you iterated based on feedback or data.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs. For internal tools, this could include time saved, error reduction, or increased adoption rates.

• Tailor to Enterprise: Highlight projects that involved complex workflows, enterprise software, or cross-functional collaboration.

• Showcase Tools: Briefly mention your proficiency with Sketch, Abstract, and UXPin, and how you leverage them effectively.

• Prepare for Questions: Anticipate questions about your decision-making, how you handle design disagreements, and your experience with responsive design and design systems.

Challenge Preparation:

• Echo Global Logistics may present a design challenge, either as a take-home assignment or a live exercise.

• Understand the Brief: Carefully analyze the problem statement, user needs, and business goals.

• Outline Your Approach: Clearly define your methodology, including research, ideation, and design steps.

• Focus on Rationale: Be prepared to explain the reasoning behind every design decision, linking it back to the brief.

• Consider Constraints: Acknowledge potential technical or business constraints and how you would address them.

• Presentation Clarity: Practice presenting your solution concisely and effectively, highlighting key features and their impact.

📝 Enhancement Note: The interview process for a UX Designer in a corporate setting often involves a strong emphasis on portfolio presentation and the ability to articulate a systematic, data-informed design process that aligns with business objectives. Candidates should prepare to demonstrate not just design skill but also strategic thinking and collaborative capacity.

🛠 Tools & Technology Stack

Primary Tools:

• Sketch: For UI design, wireframing, and creating visual assets.

• Abstract: For version control and collaboration on Sketch files, crucial for team-based design workflows.

• UXPin: For creating interactive prototypes and potentially for design system management or advanced prototyping features.

Analytics & Reporting:

• Strategic Analytics Tools: While not specified, expect to work with tools that provide insights into user behavior, feature usage, and product performance. This could include platforms like Google Analytics, Adobe Analytics, or custom internal dashboards.

• Data Visualization Tools: Potentially used for understanding user trends and presenting findings to stakeholders.

CRM & Automation:

• Internal Transportation Management Tool: The primary focus of this role, requiring deep engagement with its design and functionality.

• Project Management & Collaboration Tools: Likely to include Jira for task tracking and Agile workflow management, and potentially Confluence for documentation and knowledge sharing.

• Communication Platforms: Tools like Slack or Microsoft Teams for daily team communication and collaboration.

📝 Enhancement Note: Proficiency in Sketch, Abstract, and UXPin is explicitly required. The mention of "strategic analytics" implies an expectation that the designer will use data to inform their work, a key aspect of operations-focused roles where performance measurement is critical.

👥 Team Culture & Values

Operations Values:

• Efficiency & Optimization: A core value, as the company's business model relies on streamlining logistics. This translates to a desire for intuitive, time-saving interfaces.

• Data-Driven Decision Making: The emphasis on "strategic analytics" suggests a culture that values empirical evidence and data to guide product and business strategies.

• Collaboration & Cross-Functional Partnership: Essential for a company that integrates technology with complex operational services. Expect a team that works closely across departments.

• Innovation & Continuous Improvement: In the fast-paced logistics tech industry, a commitment to evolving services and tools is vital.

• Customer Focus (Internal & External): While this role focuses on internal tools, the ultimate goal is to improve service for clients and carriers, so understanding user needs (whether internal employees or external partners) is paramount.

Collaboration Style:

• Iterative & Agile: Working in sprints and cycles to deliver value incrementally.

• Feedback-Oriented: Openness to constructive criticism and iterative refinement of designs based on input from stakeholders and users.

• Transparent Communication: Utilizing digital tools and regular meetings to keep all relevant parties informed about progress, challenges, and decisions.

• Problem-Solving Focused: A collective effort to tackle complex challenges in logistics and technology through design and engineering.

📝 Enhancement Note: The team culture likely mirrors the company's operational focus: efficient, data-informed, and collaborative. For a UX Designer, this means being comfortable with metrics, understanding business impact, and working closely with technical and operational teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: The internal transportation management tool likely handles intricate logistics workflows, requiring the UX Designer to deeply understand complex business logic and operational processes.

• Balancing User Needs with Business Requirements: Effectively translating diverse stakeholder needs and strict business requirements into user-friendly designs.

• Driving Adoption of New Features: Ensuring that new design implementations are intuitive and effectively adopted by internal users who may be accustomed to existing workflows.

• Maintaining Design System Scalability: As the product suite grows, ensuring the design system remains robust, scalable, and adaptable to new features and evolving needs.

Learning & Development Opportunities:

• Deep Dive into Logistics Technology: Gain in-depth knowledge of the transportation and logistics industry, a specialized and valuable domain.

• Enterprise UX Mastery: Develop advanced skills in designing for complex enterprise applications, which are highly sought after.

• Design System Contribution: Play a key role in evolving and maintaining a critical organizational asset, the design system.

• Cross-Functional Exposure: Work closely with product management and engineering, gaining a holistic understanding of the product development lifecycle and business strategy.

• Leadership Potential: Opportunities to lead design initiatives, mentor junior team members, and influence product direction.

📝 Enhancement Note: This role presents a clear path for growth by tackling complex challenges within a specific industry. The opportunity to become an expert in enterprise UX for logistics is a significant differentiator for career development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex workflow for an enterprise application. What were the challenges, and how did you approach them?" (Focus on process, stakeholder management, and problem-solving).

• "How do you balance the needs of different stakeholders (e.g., Product Managers, Engineers, end-users) when defining product requirements?" (Highlight collaboration and negotiation skills).

Company & Culture Questions:

• "What do you know about Echo Global Logistics and the logistics industry?" (Research the company's services, mission, and recent news).

• "How do you approach collaboration within a hybrid work environment?" (Discuss strategies for effective communication and teamwork across remote and in-office settings).

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, starting with the problem, your process, your solutions, and the outcomes/impact.

• Narrative: Tell a compelling story for each case study, emphasizing your role and contributions.

• Visuals: Use clear, high-quality visuals of wireframes, prototypes, and final UI. Annotations can help explain design decisions.

• Interactive Elements: If possible, demonstrate interactive prototypes to showcase the user flow.

• Metrics & Rationale: Clearly present any quantifiable results and be ready to defend your design choices with strong rationale.

• Tailor to Echo: Briefly touch on how your skills and experience align with Echo's focus on internal transportation management tools.

📝 Enhancement Note: Interview preparation should focus on demonstrating a structured, data-driven approach to UX design, with a clear understanding of how design contributes to business objectives and operational efficiency. Portfolio selection should highlight relevant enterprise design experience.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Echo Global Logistics careers portal.

• Portfolio Customization: Curate your portfolio to prominently feature 2-3 strong case studies demonstrating enterprise UX, complex workflow design, and quantifiable improvements in efficiency or user productivity. Prioritize projects that align with the logistics or internal tool context.

• Resume Optimization: Tailor your resume to highlight keywords such as "UX Design," "Enterprise Design," "Design Systems," "Prototyping," "User Research," "Sketch," "Abstract," "UXPin," and any relevant experience in logistics or transportation. Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and the business impact of your work. Prepare to discuss your experience with the required tools and Agile methodologies.

• Company Research: Thoroughly research Echo Global Logistics, its services, its mission, and its position in the logistics industry. Understand the importance of their internal transportation management tool and how UX contributes to its success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---