UX Designer (12-Month FTC) - Consumer Servicing and Engagement (Payments)

📍 Job Overview

Job Title: UX Designer (12-Month FTC) - Consumer Servicing and Engagement (Payments) Company: Lloyds Banking Group Location: London, United Kingdom Job Type: FULL_TIME Category: User Experience (UX) Design / Product Design (with a focus on GTM and customer engagement) Date Posted: January 06, 2026 Experience Level: Mid-Level (2-5 Years) Remote Status: Hybrid

🚀 Role Summary

• Design and deliver end-to-end user experiences for consumer payment services, focusing on simplicity and security.
• Collaborate closely with a multidisciplinary design and development team to translate user needs and business requirements into intuitive interfaces.
• Leverage a central design system and prototyping tools like Figma to create cohesive and visually appealing user journeys.
• Advocate for customer inclusivity and accessibility, ensuring designs cater to a diverse user base.
• Contribute to the continuous improvement of design systems and processes within the Payments team.

📝 Enhancement Note: While the role is listed under UX Design, its focus on "Consumer Servicing and Engagement (Payments)" and the emphasis on balancing business requirements with user needs strongly aligns with Go-To-Market (GTM) operations and product engagement strategies. The successful candidate will be instrumental in shaping customer interactions with payment products, directly impacting adoption, satisfaction, and retention – key GTM metrics.

📈 Primary Responsibilities

• Craft end-to-end user journeys, meticulously balancing content, UI elements, and interaction design principles.
• Utilize Figma to create high-fidelity prototypes and mockups that effectively communicate design intent.
• Conduct and interpret user research and usability testing to inform design decisions and gather stakeholder alignment.
• Translate complex business objectives and technical constraints into user-centered design solutions for payment platforms.
• Champion and implement inclusive and accessible design practices for users of all ages, backgrounds, and technical abilities.
• Actively contribute to the evolution and enhancement of existing design systems, proposing improvements for broader project benefit.
• Collaborate effectively with product managers, developers, researchers, and other stakeholders to ensure seamless design implementation and delivery.
• Drive the design process from concept to final delivery, ensuring adherence to specifications and user experience goals.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to design, emphasizing ownership from concept to delivery. This suggests a need for a candidate who can not only design but also effectively communicate, advocate, and ensure the practical implementation of their work within a complex financial services environment.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Human-Computer Interaction, Design, Psychology, Computer Science, or a related field is often preferred for foundational understanding. Equivalent practical experience will also be strongly considered. Experience: Demonstrable experience (2-5 years) in User Experience (UX) Design, Interaction Design, or a closely related field, with a portfolio showcasing successful project outcomes. Experience within the financial services sector is highly advantageous.

Required Skills:

• Proven experience in User Experience Design and/or Interaction Design.
• Strong proficiency in Figma for wireframing, prototyping, and high-fidelity design.
• Excellent prototyping and layout skills, with the ability to articulate design rationale clearly.
• Experience working with and contributing to established design systems.
• Ability to interpret and apply insights from quantitative and qualitative user research.
• Strong understanding of customer inclusivity and accessibility principles in design.
• Collaborative mindset, with experience working effectively in multi-disciplinary teams.
• Ability to see designs through to delivery, liaising with development teams.
• Excellent communication and presentation skills for stakeholder engagement.

Preferred Skills:

• Experience within the financial services industry, particularly in payments.
• Familiarity with Agile development methodologies.
• Experience with user research methodologies and working alongside dedicated research teams.
• Understanding of technical constraints across different platforms.

📝 Enhancement Note: The experience requirement of "2-5 years" positions this as a mid-level role. The emphasis on interpreting research and contributing to design systems suggests a candidate who can operate autonomously while also contributing to the broader design infrastructure, a common expectation for mid-level operations-adjacent design roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX/Interaction Design projects, with a particular focus on payment or financial services applications.
• Detailed case studies demonstrating the design process, from user research and ideation to prototyping, testing, and final implementation.
• Examples of how user needs and business requirements were balanced to achieve successful outcomes.
• Visualizations of user flows, wireframes, interactive prototypes, and final UI designs.
• Evidence of working with or contributing to design systems.

Process Documentation:

• Showcase examples of how user research and usability testing findings were integrated into the design process.
• Demonstrate the ability to articulate design decisions and rationale to both technical and non-technical stakeholders.
• Include examples of how technical constraints were navigated while maintaining a strong user experience.
• Illustrate contributions to the improvement or extension of design systems.

📝 Enhancement Note: For a UX role with GTM implications, the portfolio should not just showcase aesthetic design but also the strategic thinking behind it – how the design solves user problems and contributes to business objectives like customer engagement and conversion within the payments domain.

💵 Compensation & Benefits

Salary Range: £70,929 - £78,810 GBP per annum.

Benefits:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes, including free shares.
• Benefits adaptable to lifestyle needs, such as discounted shopping.
• 30 days of annual holiday, plus bank holidays.
• A comprehensive range of wellbeing initiatives.
• Generous parental leave policies.

Working Hours: Full-time, with an expectation of approximately 40 hours per week. The role adopts a hybrid working model, requiring at least two days per week (or 40% of time) spent in the London office.

📝 Enhancement Note: The salary range is clearly defined. The benefits package is extensive, offering standard financial incentives (bonus, shares, pension) alongside lifestyle and wellbeing support, which is typical for large, established financial institutions like Lloyds Banking Group. The hybrid working requirement is specific, indicating a need for on-site presence for collaboration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking and Payments). Lloyds Banking Group is a major player in the UK's financial sector, committed to helping Britain prosper through a multi-channel banking approach and significant digital investment. Company Size: Large enterprise (likely 10,000+ employees, given the scale of Lloyds Banking Group). This size implies established processes, a structured environment, and opportunities for cross-departmental collaboration. Founded: The group has a long history, with its origins tracing back to the 17th century, evolving through various mergers and acquisitions to become the modern Lloyds Banking Group. This heritage suggests a strong foundation and a culture that balances tradition with innovation.

Team Structure:

• The role sits within the Payments team, specifically focused on Consumer Servicing and Engagement.
• This team is part of a larger digital transformation effort within the bank.
• Collaboration is expected with a full design team, user researchers, product managers, and development teams.

Methodology:

• Emphasis on a user-centered design approach, informed by user research and usability testing.
• Utilization of a central design system for consistency and efficiency.
• Agile working principles are likely employed, requiring adaptability and close team collaboration.
• A strong focus on balancing business requirements with customer needs.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: As a large, established financial institution, Lloyds Banking Group likely has a culture that values stability, customer trust, and regulatory compliance, alongside a growing emphasis on digital innovation and user experience to compete in the modern market. The "Payments" focus indicates a critical area of the business undergoing significant digital evolution.

📈 Career & Growth Analysis

Operations Career Level: This 12-month Fixed-Term Contract (FTC) position offers a mid-level opportunity for a UX Designer. While it's a contract role, the responsibilities suggest significant ownership and impact, providing valuable experience in a large-scale financial services digital transformation. Reporting Structure: The UX Designer will work collaboratively within a full design team and report to a Design Lead or Product Manager within the Consumer Servicing and Engagement (Payments) division. Close interaction with development teams and user researchers is expected. Operations Impact: The role directly impacts customer acquisition, engagement, and retention for payment services by ensuring intuitive and secure digital experiences. This has a direct correlation to customer satisfaction, operational efficiency (reducing support queries), and ultimately, revenue generation and market share for Lloyds Banking Group.

Growth Opportunities:

• Skill Development: Deepen expertise in UX/Interaction Design for complex financial products, gain experience with established design systems in a large enterprise, and enhance skills in user research interpretation and stakeholder management.
• Industry Exposure: Acquire valuable experience within the highly regulated and dynamic financial services sector, specifically in the critical payments domain.
• Potential for Extension/Permanent Roles: Successful performance in an FTC role can sometimes lead to extensions or opportunities for permanent positions within the group, depending on business needs.
• Cross-functional Learning: Exposure to Agile methodologies, product management, and development processes within a large organization.

📝 Enhancement Note: The FTC nature of the role means it's an excellent opportunity for focused skill development and project impact over a defined period. The "growth" here is less about a traditional linear career path within this specific role and more about acquiring specialized experience and demonstrating capabilities that could lead to future opportunities.

🌐 Work Environment

Office Type: Hybrid working model, with a requirement to spend at least 40% of time (approximately two days per week) at the London office (25 Gresham Street). This suggests a blend of remote work flexibility and in-office collaboration. Office Location(s): London, United Kingdom. The specific office address is 25 Gresham Street, a central London location, implying a professional and accessible workspace.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on working with a full design team, developers, and researchers point to a highly collaborative workspace, both virtually and in person.
• Tools and Technology: Access to industry-standard design tools like Figma, as well as the systems and infrastructure of a major financial institution.
• Team Interaction: Opportunities for in-person brainstorming, design reviews, and stakeholder meetings at the London office, fostering strong team cohesion and effective communication.

Work Schedule: Full-time, typically around 40 hours per week. The hybrid arrangement offers flexibility, but the on-site requirement ensures dedicated time for in-person collaboration and team integration.

📝 Enhancement Note: The hybrid model is a key aspect, indicating a modern work approach. The specific on-site requirement of 40% suggests that in-person collaboration is highly valued for design iterations, team building, and strategic alignment within the Payments division.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of CV and portfolio to assess relevant experience and design skills.
• Technical Interview/Portfolio Review: A detailed discussion of your portfolio, focusing on UX/Interaction Design process, problem-solving, and specific project examples. Expect to walk through case studies and explain your design decisions.
• Stakeholder/Team Interview: Conversations with potential team members (designers, product managers, developers) to assess collaboration style, communication skills, and cultural fit.
• Final Interview: Potentially with a senior leader to discuss overall fit, strategic thinking, and alignment with Lloyds Banking Group's values and objectives.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best represent your UX/Interaction Design skills, especially those related to consumer-facing applications, payments, or financial services.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the challenges you faced, and the measurable outcomes or impact. Use visuals effectively.
• Highlight Figma & Design Systems: Explicitly showcase your proficiency with Figma and any experience contributing to or utilizing design systems.
• Emphasize Inclusivity & Accessibility: Dedicate a section or clearly explain how you incorporated customer inclusivity and accessibility principles into your designs.
• Quantify Impact: Where possible, include metrics that demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion times, increased user satisfaction scores).

Challenge Preparation:

• Design Exercise: Be prepared for a take-home design challenge or a live design exercise during the interview process. This will likely involve a specific problem related to consumer payments or engagement.
• Focus on Process: The evaluators will be keen to see your thought process, how you approach ambiguity, how you gather requirements, and how you translate them into design solutions.
• Articulate Rationale: Practice explaining your design choices clearly and concisely, justifying them with user needs, business goals, and UX principles.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenge indicates a practical, skills-based assessment. Candidates should be ready to demonstrate not just theoretical knowledge but also the ability to apply it to real-world problems in a financial services context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as the primary tool for design and prototyping. Proficiency is essential.
• Design Systems: Experience with or ability to work with and contribute to established design systems is crucial.
• Prototyping Tools: While Figma is specified, familiarity with other prototyping tools might be beneficial.

Analytics & Reporting:

• User Research Tools: While not explicitly named, expect to work with data from user research platforms (e.g., UserTesting.com, Hotjar, or internal tools).
• Analytics Platforms: Understanding how to interpret data from web/app analytics (e.g., Google Analytics, Adobe Analytics) to inform design is valuable.

CRM & Automation:

• Project Management Tools: Experience with Agile tools like Jira, Confluence, or similar for task management and collaboration.
• Collaboration Platforms: Tools like Slack, Microsoft Teams for day-to-day communication.

📝 Enhancement Note: The clear mention of Figma and design systems points to the immediate technical requirements. A candidate should be prepared to discuss how they integrate design insights with data and how their work fits into broader product development workflows.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong commitment to understanding and serving customer needs, particularly in making payments simple and secure.
• Inclusivity & Accessibility: A core value of designing for everyone, regardless of background, age, or ability.
• Collaboration: Working effectively in multidisciplinary teams to achieve shared goals.
• Excellence & Quality: Striving for high standards in design output and execution.
• Innovation: Driving transformation and improving customer experiences through digital solutions.

Collaboration Style:

• Hybrid & Cross-functional: Expect a blend of remote and in-person collaboration with diverse teams (design, product, development, research).
• Data-Informed: Designs are expected to be informed by user research and data, leading to constructive discussions and evidence-based decision-making.
• Open Communication: A culture that encourages sharing feedback, articulating design rationale, and constructively challenging ideas to arrive at the best solutions.

📝 Enhancement Note: Lloyds Banking Group's stated values (helping Britain prosper, inclusion) are likely embedded in the team's culture. A candidate should demonstrate alignment with these values, particularly in their approach to user-centricity and inclusive design.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complex Requirements: Navigating the intricate balance between user needs, business objectives, and the stringent regulatory environment of financial services.
• Design System Evolution: Contributing to and adapting to a large, established design system while advocating for necessary enhancements.
• Cross-Platform Consistency: Ensuring a cohesive user experience across various digital platforms and devices within the payments ecosystem.
• Stakeholder Alignment: Effectively communicating and gaining buy-in from diverse stakeholders with potentially competing priorities.

Learning & Development Opportunities:

• Specialized Domain Knowledge: Gaining deep expertise in UX for the payments sector within a leading financial institution.
• Large-Scale Design Impact: Working on projects that affect millions of customers, offering a significant opportunity to see the impact of your design work.
• Mentorship & Networking: Opportunities to learn from experienced designers, researchers, and product professionals within a large organization.
• Agile & Design System Mastery: Enhancing skills in Agile workflows and the practical application of enterprise-level design systems.

📝 Enhancement Note: The challenges are typical of a large, regulated industry. The growth opportunities are significant for a 12-month contract, offering a concentrated period of high-impact learning and skill development in a crucial sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?"
• "Walk us through a complex UX/Interaction Design project from your portfolio. What was the problem, your role, your process, and the key learnings?"
• "How do you ensure your designs are inclusive and accessible? Can you provide an example where you applied these principles?"
• "How do you approach working with developers to ensure your designs are implemented accurately?"

Company & Culture Questions:

• "What interests you about working for Lloyds Banking Group, and specifically within the Payments team?"
• "How do you envision contributing to our hybrid working environment and team collaboration?"
• "Our values include helping Britain prosper and a commitment to inclusion. How do these resonate with your own professional values?"

Portfolio Presentation Strategy:

• Structure: Use a clear narrative for each case study: Problem -> Your Role -> Process -> Solution -> Results/Impact.
• Visuals: Ensure high-quality visuals, including wireframes, user flows, interactive prototypes (if shareable), and final UI mockups.
• Figma & Design System Focus: Be ready to discuss your Figma workflows and how you leverage or contribute to design systems.
• Conciseness: Be mindful of time. Practice presenting your key projects within a set timeframe (e.g., 10-15 minutes per project for a 30-45 minute review).
• Engagement: Be prepared for questions that probe your decision-making and challenge your assumptions.

📝 Enhancement Note: Interview preparation should focus on articulating the "why" behind design decisions, demonstrating a structured approach, and showcasing a genuine understanding of customer needs and business objectives within the financial services context.

📌 Application Steps

To apply for this operations-adjacent UX Design position:

• Click the provided link to access the application portal on the Lloyds Banking Group careers site.
• Portfolio Customization: Ensure your portfolio is up-to-date and clearly showcases your UX/Interaction Design expertise, with a focus on payment-related projects and your proficiency with Figma. Highlight case studies that demonstrate your ability to balance user needs with business requirements and your commitment to inclusivity.
• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "UX Designer," "Interaction Design," "Figma," "Design Systems," "User Research," "Accessibility," and "Financial Services." Quantify your achievements with metrics where possible.
• Prepare for Portfolio Review: Practice presenting your key portfolio projects, focusing on articulating your design process, rationale, and the impact of your work. Be ready to discuss your experience with hybrid work and collaborative environments.
• Research Lloyds Banking Group: Familiarize yourself with the company's mission, values, recent initiatives in digital transformation and payments, and their commitment to customer service and inclusion.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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