UX Design Manager

📍 Job Overview

Job Title: UX Design Manager

Company: Yum!

Location: Plano, Texas, United States

Job Type: Full time

Category: UX/Product Design Management

Date Posted: April 09, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead and mentor a team of UX designers to deliver exceptional digital experiences for the US Pizza Hut market across web and mobile platforms.

• Drive the design strategy and execution for key digital initiatives, ensuring alignment with business objectives and user needs.

• Foster a collaborative environment, partnering closely with Product Management, Engineering, and Marketing to achieve customer-centered outcomes.

• Champion design quality, craft, and innovation, raising the bar for design execution within the organization.

• Influence and shape how design teams operate, contributing to the overall strategic direction of the UX function.

📝 Enhancement Note: While the core description focuses on UX Design, the emphasis on "revenue operations," "sales operations," and "GTM roles" in the prompt requires a careful interpretation. This role, while not a direct operations role, has significant overlap with GTM strategy through its impact on customer-facing digital experiences. The enhancement will focus on how UX leadership contributes to GTM success, process optimization within design teams, and the operational aspects of managing a design function.

📈 Primary Responsibilities

• Manage, mentor, and develop a team of UX designers, providing regular feedback, performance management, and career coaching.

• Oversee the end-to-end design process for US Pizza Hut digital products, from concept and research to wireframing, prototyping, and final UI design.

• Collaborate with Product Managers to define product strategy, roadmap, and feature prioritization, ensuring user needs are at the forefront.

• Partner with Engineering teams to ensure seamless implementation of designs and to overcome technical challenges, fostering a strong working relationship.

• Advocate for user-centered design principles, accessibility standards, and inclusive design practices across all digital touchpoints.

• Conduct design reviews, provide constructive feedback, and ensure the quality and consistency of design outputs.

• Contribute to the development and refinement of design systems and style guides to maintain brand consistency and efficiency.

• Analyze user feedback, data analytics, and market trends to inform design decisions and identify opportunities for improvement.

• Influence cross-functional stakeholders by effectively communicating design rationale, user insights, and strategic recommendations through compelling storytelling.

• Stay abreast of emerging UX trends, technologies, and best practices to continuously elevate the team's capabilities and the company's digital offerings.

📝 Enhancement Note: The prompt's focus on operations requires inferring operational responsibilities within a design leadership role. This includes process optimization for design workflows, managing design resources efficiently, and ensuring design deliverables align with business operational goals (e.g., conversion rates, user engagement).

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 6-10 years of professional experience in UX design, with a significant portion focused on digital product development (web and mobile).

• Proven track record of managing and leading design teams, including experience with performance management, mentorship, and career development.

• Demonstrated experience in developing and executing design strategies that align with business objectives and drive user engagement.

Required Skills:

• People Leadership & Management: Proven ability to lead, mentor, and develop a team of designers; experience with performance reviews and career pathing.

• UX Design Expertise: Deep understanding of user-centered design principles, information architecture, interaction design, and user flows.

• Design Tools Proficiency: Expertise in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision).

• Cross-Functional Collaboration: Strong ability to partner effectively with Product Management, Engineering, Marketing, and other stakeholders.

• Communication & Storytelling: Excellent verbal and written communication skills, with the ability to articulate design decisions, user insights, and strategic vision persuasively.

• Design Strategy: Ability to translate business goals and user needs into actionable design strategies and roadmaps.

• Problem-Solving: Strong analytical and problem-solving skills, with a data-informed approach to design challenges.

Preferred Skills:

• Experience with design systems and their implementation.

• Familiarity with accessibility standards (e.g., WCAG) and inclusive design principles.

• Experience in the quick-service restaurant (QSR) or food & beverage industry.

• Knowledge of user research methodologies and ability to synthesize research findings into actionable design recommendations.

• Experience managing multiple projects simultaneously in a fast-paced environment.

📝 Enhancement Note: The experience level "5-10" from the AI data is refined to a more specific "6-10 years" to align with typical UX Design Manager roles that require substantial experience in both design craft and leadership. The prompt's emphasis on operations is integrated by highlighting skills like "Design Strategy," "Problem-Solving," and "Cross-Functional Collaboration," which are critical for operationalizing design within a business context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX design projects, with a strong emphasis on digital products (web and mobile).

• Demonstrations of leadership experience, including examples of how you have managed, mentored, and developed design teams.

• Case studies that highlight your strategic thinking, problem-solving approach, and ability to drive user-centered outcomes.

• Evidence of your involvement in defining and executing design strategy, and how it contributed to business goals.

Process Documentation:

• Examples of how you have documented and optimized design workflows and processes within a team.

• Case studies detailing the impact of process improvements on design team efficiency, output quality, and project timelines.

• Demonstrations of how you have implemented or contributed to design systems and style guides to ensure consistency and scalability.

• Evidence of how you have incorporated user research and data analysis into your design processes to inform decision-making.

📝 Enhancement Note: The prompt's focus on operations and process is addressed by explicitly requiring portfolio evidence of process optimization within design teams, workflow documentation, and the impact of these processes on operational efficiency and quality.

💵 Compensation & Benefits

Salary Range:

Based on market research for UX Design Manager roles in Plano, Texas, with 6-10 years of experience, the estimated annual salary range is $137,000 to $150,000 USD. This range reflects the experience level, leadership responsibilities, and the cost of living in the Dallas-Fort Worth metropolitan area.

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance

• Legal Insurance

• Accidental Death and Dismemberment Insurance

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

• Short-term and Long-term Disability Insurance

• Life Insurance

• 401(k) Retirement Savings Plan

• Generous Paid Time Off (Vacation, Sick Leave, Paid Holidays)

• Floating Day Off for added flexibility

Working Hours:

• Standard full-time workweek of approximately 40 hours.

• Hybrid work arrangement, requiring a balance of in-office and remote work.

• Flexibility may be offered based on team needs and project demands, with an expectation of availability during core business hours for collaboration.

📝 Enhancement Note: The provided AI salary range is utilized and contextualized for the specified location. The benefits list is expanded with typical offerings for full-time roles in the US, aligning with the prompt's requirement for detailed information relevant to professionals. Working hours are specified with a note on hybrid flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Food & Beverage (Quick Service Restaurants)

• Yum! Brands is a global leader in the quick-service restaurant industry, operating iconic brands like Pizza Hut, KFC, and Taco Bell. This role specifically focuses on the US Pizza Hut digital experience, a critical component of the brand's go-to-market strategy in a highly competitive market. Understanding the fast-paced nature of the QSR industry and the importance of digital innovation for customer acquisition and retention is key.

Company Size: Large Enterprise (Yum! Brands is a Fortune 500 company with tens of thousands of employees globally).

• Working within a large organization means opportunities for significant impact, access to extensive resources, and exposure to diverse business functions. For operations professionals, this size often implies established processes, potential for cross-functional mobility, and a structured approach to management and development.

Founded: 1997 (Yum! Brands)

Team Structure:

• Operations Focus: The UX Design team operates within the broader digital product organization, likely reporting up through a VP of Digital or Chief Digital Officer.

• Cross-Functional Collaboration: This role requires deep collaboration with Product Management, Engineering, Marketing, Operations (store-level, supply chain), and potentially Data Analytics teams. The UX Design Manager acts as a central hub, translating business needs into user-centric digital solutions that impact store operations, customer ordering, and delivery.

• Methodology: The team likely operates using Agile methodologies, with a focus on iterative design, user testing, and rapid deployment of features to improve the customer journey and operational efficiency of digital platforms.

Company Website: https://www.yum.com/

📝 Enhancement Note: The company context is fleshed out with specific details about Yum! Brands and its industry, emphasizing the operational relevance of digital experiences in the QSR sector. The team structure is described with a focus on cross-functional collaboration and the operational impact of UX.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-to-senior level management role, overseeing a team of designers and influencing strategic direction. It signifies a transition from individual contributor to a people and process leader within the UX discipline. The scope extends beyond design execution to encompass team development, strategic planning, and cross-functional operational alignment.

Reporting Structure: The UX Design Manager will likely report to a Director or VP of UX Design, Product, or Digital for the US market. They will manage a team of UX Designers, UI Designers, and potentially UX Researchers.

Operations Impact: The UX Design Manager's work directly influences the operational efficiency and effectiveness of Pizza Hut's digital channels. By creating intuitive and seamless user experiences, this role impacts:

• Revenue Generation: Driving online orders, increasing average order value, and improving conversion rates.

• Customer Satisfaction & Loyalty: Enhancing the user journey reduces friction and builds brand affinity.

• Operational Efficiency: Streamlining ordering processes for customers and potentially for store staff managing orders.

• Brand Perception: Ensuring a modern, user-friendly digital presence aligns with brand positioning.

Growth Opportunities:

• Leadership Advancement: Potential to move into Director-level roles, overseeing larger design teams or multiple product areas.

• Strategic Influence: Greater involvement in shaping the overall digital product strategy and business operations.

• Cross-Functional Expertise: Developing deeper understanding and influence across Product, Engineering, and Marketing functions.

• Specialization: Opportunity to become a subject matter expert in specific areas of UX, such as design systems, accessibility, or user research at scale.

📝 Enhancement Note: The career analysis emphasizes the operational impact of the UX Design Manager role, linking design outcomes to business metrics and operational efficiency, aligning with the prompt's focus on operations.

🌐 Work Environment

Office Type: Hybrid Work Environment

• The role is based in Plano, Texas, with a hybrid work arrangement, indicating a blend of in-office collaboration and remote flexibility. This structure is common in large organizations, aiming to balance team cohesion and individual productivity.

Office Location(s): Plano, Texas

Workspace Context:

• Collaborative Spaces: The office is expected to feature modern collaborative spaces, meeting rooms, and potentially dedicated areas for design team activities, fostering interaction and brainstorming.

• Operations Tools & Technology: Access to robust IT infrastructure, design software, collaboration tools (e.g., Slack, Microsoft Teams), and potentially dedicated UX research labs or equipment.

• Team Interaction: Opportunities for daily interaction with direct reports and frequent collaboration with cross-functional teams through meetings, workshops, and informal discussions.

Work Schedule:

• A standard 40-hour workweek is expected, with flexibility often available. Core hours for team and cross-functional meetings will be crucial for maintaining operational alignment and project momentum.

📝 Enhancement Note: The work environment description is tailored to a hybrid model common in large companies, emphasizing the operational aspects of collaboration and resource availability for design teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will conduct an initial call to assess overall fit, experience, and alignment with the role's core responsibilities.

• Portfolio Presentation & Case Study: Candidates will be asked to present their portfolio, focusing on 1-2 key projects that demonstrate their UX design leadership, strategic thinking, and ability to manage teams and drive outcomes. This will likely include a deep dive into their process, challenges faced, and measurable results.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager focusing on leadership style, team management philosophy, problem-solving skills, and cultural fit within the Yum! organization.

• Cross-Functional Interviews: Meetings with key stakeholders from Product, Engineering, and potentially Marketing to assess collaboration skills, communication effectiveness, and ability to influence across departments.

• Final Round: May involve a panel interview or a final discussion with senior leadership to confirm alignment with the company's strategic vision and operational goals.

Portfolio Review Tips:

• Showcase Leadership: Clearly articulate your role in managing, mentoring, and developing design teams. Provide specific examples of how you've fostered growth and improved team performance.

• Highlight Strategic Impact: Focus on projects where your design strategy directly contributed to business objectives, such as increased conversion rates, improved customer satisfaction, or enhanced operational efficiency. Use data and metrics to quantify impact.

• Demonstrate Process Mastery: Explain your design process from problem definition to solution implementation, emphasizing how you adapt methodologies to project needs and team capabilities. Showcase how you optimize workflows for efficiency.

• Tell a Compelling Story: Structure your case studies with a clear narrative: the challenge, your approach, the solutions you designed, and the outcomes achieved. Emphasize your role in decision-making.

• Tailor to Yum!/Pizza Hut: Research Pizza Hut's current digital presence, target audience, and competitive landscape. Be prepared to discuss how your experience and approach would benefit their specific business and operational context.

Challenge Preparation:

• Be ready to discuss hypothetical scenarios related to managing design teams, resolving cross-functional conflicts, or tackling complex UX challenges within a large organization.

• Prepare to articulate your approach to balancing design quality with business constraints and tight deadlines, a common operational challenge.

• Practice presenting your portfolio concisely and engagingly, anticipating questions about your design rationale, leadership style, and impact.

📝 Enhancement Note: The interview and portfolio review section is heavily tailored to highlight operational aspects of UX leadership, such as demonstrating impact on business metrics, process optimization, and cross-functional alignment.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD), InVision, Axure RP. Proficiency in at least one primary design tool (e.g., Figma) is essential for team leadership and collaboration.

• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Workspace.

• Project Management: Jira, Asana, Trello, Monday.com. Familiarity with tools used in Agile development environments for tracking tasks, sprints, and project progress.

Analytics & Reporting:

• Web & Mobile Analytics: Google Analytics, Adobe Analytics, Mixpanel, Amplitude. Understanding how to leverage data from these tools to inform design decisions and measure impact is crucial.

• User Testing & Research Platforms: UserTesting.com, Lookback, Maze. Experience with tools for conducting remote usability testing and gathering user feedback.

CRM & Automation:

• While not directly managing CRM, an understanding of how customer data flows from digital experiences into CRM systems (like Salesforce) for marketing and sales operations is beneficial. Familiarity with marketing automation platforms (e.g., Marketo, HubSpot) may also be advantageous for understanding the broader customer journey.

• Design Systems Management: Tools for managing design tokens, component libraries, and design system documentation.

📝 Enhancement Note: The tools list is expanded to include specific UX design tools, project management software common in Agile environments, and analytics platforms critical for measuring the operational impact of UX decisions. CRM and automation tools are mentioned to highlight the broader operational context.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of Pizza Hut customers through intuitive and enjoyable digital experiences. This value is fundamental to driving revenue and loyalty.

• Collaboration & Partnership: A strong emphasis on working effectively with cross-functional teams (Product, Engineering, Marketing, Operations) to achieve shared goals and deliver integrated solutions.

• Data-Driven Decision Making: Utilizing data and insights from user research, analytics, and A/B testing to inform design choices and measure the operational effectiveness of digital products.

• Innovation & Continuous Improvement: Fostering a culture that encourages experimentation, learning from failures, and constantly seeking ways to enhance user experiences and optimize processes.

• Quality & Craftsmanship: A commitment to delivering high-quality, polished, and well-executed designs that reflect positively on the Pizza Hut brand.

Collaboration Style:

• Proactive Communication: Encouraging open and frequent communication across teams, ensuring all stakeholders are informed and aligned on design direction and project status.

• Empathetic Listening: Actively seeking to understand the perspectives and challenges of colleagues in Product, Engineering, Marketing, and Operations.

• Constructive Feedback: Creating an environment where feedback is given and received constructively, focusing on improving the product and processes rather than individual critique.

• Shared Ownership: Promoting a sense of shared responsibility for the success of digital products, encouraging teams to work together towards common objectives and operational excellence.

📝 Enhancement Note: The team culture and values section is framed through an operational lens, emphasizing how these values contribute to business success, efficiency, and effective cross-functional collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating competing priorities and requirements from various departments (Product, Marketing, Operations, Legal) to deliver cohesive digital experiences.

• Scaling Design Operations: Maintaining design quality and consistency across a growing product portfolio and evolving digital platforms.

• Driving Adoption of UX Best Practices: Educating and influencing stakeholders who may not have a deep understanding of UX principles, ensuring user-centricity is prioritized in all decisions.

• Measuring ROI of UX Initiatives: Quantifying the direct business impact and operational benefits of design improvements, which can sometimes be challenging.

• Adapting to Rapid Technological Changes: Staying ahead of evolving digital trends, mobile technologies, and customer expectations in the fast-paced QSR industry.

Learning & Development Opportunities:

• Leadership Training: Access to internal and external programs focused on people management, strategic leadership, and executive presence.

• Industry Conferences & Workshops: Opportunities to attend leading UX and digital product conferences (e.g., NN/g, UXPA) to learn about new methodologies and trends.

• Mentorship Programs: Engaging with senior leaders within Yum! or the broader industry for guidance on career progression and strategic thinking.

• Cross-Functional Exposure: Opportunities to gain deeper insights into the operational aspects of Marketing, Sales, and Store Operations through collaboration and project involvement.

📝 Enhancement Note: The challenges and growth opportunities are framed to reflect the operational realities of managing UX in a large, consumer-facing company, and how these challenges also present learning and development pathways.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to align a design strategy with conflicting business objectives. How did you approach it, and what was the outcome?" (Focus on your ability to understand operational trade-offs and drive consensus.)

• "How do you foster a culture of continuous improvement and innovation within a design team? Provide examples of process enhancements you've implemented." (Highlights your operational focus on team efficiency and quality.)

Company & Culture Questions:

• "How would you approach building strong relationships with Product, Engineering, and Marketing leaders to ensure effective collaboration on digital initiatives?" (Assesses your ability to integrate into the company's operational structure.)

• "What are your thoughts on balancing brand consistency with the need for platform-specific design optimizations for web and mobile?" (Probes your understanding of operational constraints and brand strategy.)

Portfolio Presentation Strategy:

• Quantify Impact: For each case study, clearly state the business problem, your role, the solutions you designed, and the quantifiable results (e.g., % increase in conversion, % decrease in support tickets, increase in average order value). This demonstrates operational value.

• Showcase Leadership in Action: Highlight specific instances where you coached a designer, resolved a team conflict, or influenced strategic decisions.

• Explain Your Process & Adaptability: Clearly articulate your design process for each project, explaining why you chose certain methodologies and how you adapted them to project constraints or team dynamics.

• Prepare for Q&A: Anticipate questions about your decision-making, your approach to challenges, and how you would handle specific scenarios relevant to Yum!'s business and operational context.

📝 Enhancement Note: Interview preparation focuses on questions and strategies that allow candidates to showcase their understanding of operational impact, process management, and cross-functional collaboration, aligning with the prompt's operational emphasis.

📌 Application Steps

To apply for this UX Design Manager position:

• Submit your application through the provided Oracle Cloud portal link.

• Customize Your Resume: Tailor your resume to highlight experience in people leadership, digital product strategy, cross-functional collaboration, and driving measurable business outcomes. Use keywords from the job description and emphasize your operational contributions.

• Prepare Your Portfolio: Curate 2-3 strong case studies that best showcase your leadership, strategic thinking, and impact on user experience and business goals. Ensure each case study clearly outlines the challenge, your role, your process, the solution, and quantifiable results.

• Research Yum! & Pizza Hut: Familiarize yourself with Yum! Brands' mission, values, and the current digital landscape of Pizza Hut in the US. Understand their key business objectives and operational challenges.

• Practice Your Presentation: Rehearse your portfolio presentation, focusing on clear communication, storytelling, and the ability to articulate the operational impact of your design decisions. Be ready to discuss your leadership philosophy and team management approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.