UX design Manager/ Architect

📍 Job Overview

Job Title: UX Design Manager / Architect Company: Supertech Group (UXBERT Labs) Location: Italy (Remote) Job Type: Full-Time Category: User Experience (UX) Operations / Design Operations Date Posted: September 18, 2025 Experience Level: Senior / Managerial (10+ years) Remote Status: Fully Remote

🚀 Role Summary

• Lead and manage the User Experience (UX) design function, ensuring design excellence and strategic direction across a portfolio of digital transformation projects.
• Define, implement, and govern robust design systems and best practices to drive consistency, quality, and efficiency in user interface (UI) and user experience (UX) outputs.
• Translate intricate business requirements into intuitive, elegant, and user-centric digital experiences that enhance customer engagement and business outcomes.
• Mentor, coach, and inspire a team of design professionals, fostering a culture of innovation, creativity, and continuous improvement within the design operations framework.
• Collaborate cross-functionally with Strategy, Product, AI, and Development teams to ensure seamless integration of design thinking into the product lifecycle and achieve aligned business and user objectives.

📝 Enhancement Note: While the title includes "UX Design Manager/Architect," the core responsibilities and required experience lean heavily towards managing a UX function and defining design strategy and systems, rather than a purely technical architectural role. The emphasis is on leadership, process governance, and cross-functional collaboration within a design operations context.

📈 Primary Responsibilities

• Oversee the entire UX design lifecycle, from initial concept and user research to wireframing, prototyping, usability testing, and final design implementation, ensuring alignment with business goals.
• Develop and maintain comprehensive design systems, style guides, and component libraries to ensure brand consistency, scalability, and efficient design asset management across multiple projects.
• Conduct and direct user research initiatives, including ethnographic studies, user interviews, and persona development, to deeply understand user needs, behaviors, and pain points.
• Lead usability testing sessions, analyze feedback, and iterate on designs to optimize user flows, interaction patterns, and overall user satisfaction.
• Champion user-centered design principles and methodologies across the organization, educating stakeholders on the value of UX in product development and business strategy.
• Represent the design team and present design strategies, methodologies, and outcomes to clients, senior leadership, and other internal stakeholders with clarity and impact.
• Foster a collaborative environment where design, product, and engineering teams work cohesously to deliver exceptional digital products that meet both user needs and business objectives.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design system management, and team mentorship, indicative of a senior role focused on establishing and scaling design operations within the Supertech Group's digital agencies.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field.
• Professional certifications in UX/UI design are highly valued (e.g., Nielsen Norman Group (NN/g) certifications, HFI Certified Usability Analyst (CUA)/Certified User Experience Analyst (CXA), Interaction Design Foundation certificates, or equivalent).

Experience:

• A minimum of 8-10 years of progressive experience in User Experience (UX) and User Interface (UI) design.
• At least 3-5 years of direct experience in a management, lead, or supervisory role, with a proven ability to mentor, guide, and develop design teams.
• Demonstrable experience in delivering large-scale digital products, complex applications, or significant digital transformation projects.
• Proven experience in establishing and managing design systems, including governance, documentation, and implementation strategies.

Required Skills:

• User-Centered Design (UCD): Deep understanding and practical application of UCD principles and methodologies throughout the design process.
• Interaction Design (IxD): Expertise in designing intuitive and effective user interactions, navigation, and information architecture.
• Visual Design Systems: Proficiency in creating, maintaining, and scaling design systems, style guides, and component libraries for consistency and efficiency.
• User Research & Usability Testing: Skilled in planning, conducting, and analyzing various forms of user research and usability testing to inform design decisions.
• Strategic Design Leadership: Ability to set design vision, drive strategic initiatives, and align design efforts with overarching business objectives.
• Mentorship & Team Development: Proven ability to coach, mentor, and foster the growth of UX/UI design talent.
• Communication & Presentation: Exceptional verbal and written communication skills, with the ability to articulate complex design concepts and strategies clearly to diverse audiences.
• Stakeholder Management: Strong interpersonal skills to effectively manage relationships and expectations with clients, product managers, engineers, and leadership.

Preferred Skills:

• Figma Expertise: Advanced proficiency in Figma for design, prototyping, and collaboration, particularly in managing design systems.
• Agile/Scrum Methodologies: Experience working within Agile development environments and contributing to design within sprint cycles.
• Cross-Functional Collaboration: Proven ability to work effectively with product management, engineering, AI, and marketing teams.
• Global Project Experience: Experience working on projects with international teams or for global clientele.

📝 Enhancement Note: The emphasis on certifications and the requirement for a strong portfolio showcasing strategic leadership and high-quality execution are critical for this role, indicating a need for demonstrable impact and recognized expertise in UX design operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Strategic Design Leadership: Showcase examples of leading design initiatives, setting design direction, and influencing product strategy.
• Design System Development: Include case studies demonstrating the creation, implementation, and evolution of design systems, highlighting their impact on efficiency and consistency.
• User Experience Excellence: Present projects that clearly illustrate a deep understanding of user needs, resulting in intuitive and impactful digital experiences.
• Process Optimization: Provide examples of how you've improved design processes, workflows, or team efficiency through specific methodologies or tool adoption.
• Impact & ROI: Quantify the impact of your design work, demonstrating how it contributed to business goals such as increased user engagement, conversion rates, or reduced support costs.

Process Documentation:

• Workflow Design and Optimization: Demonstrate experience in mapping out and refining design workflows, from user research to final asset delivery, identifying bottlenecks and implementing improvements.
• Implementation and Automation: Provide examples of how design processes have been streamlined through the use of collaboration tools, design system automation, or integration with development pipelines.
• Measurement and Performance Analysis: Showcase methods for measuring the effectiveness of design solutions and design operations processes, including the use of analytics and user feedback.

📝 Enhancement Note: A robust portfolio is paramount for this role, as it serves as the primary evidence of strategic design leadership, system governance capabilities, and the ability to drive tangible business outcomes through exceptional user experiences.

💵 Compensation & Benefits

Salary Range: Given the senior management level, 10+ years of experience, required certifications, and the remote nature of the role within Italy/Europe, a competitive salary is expected. Based on industry benchmarks for similar UX Design Manager/Architect roles in Europe, the estimated annual salary range could be €70,000 - €100,000, potentially higher for exceptionally qualified candidates with a strong proven track record.

Benefits:

• Competitive Salary: A base salary benchmarked against European market standards.
• Performance-Based Incentives: Opportunities for bonuses or financial rewards tied to project success and individual performance.
• Remote Work Flexibility: The ability to work from anywhere within the UK or Europe, offering significant work-life balance and autonomy.
• International Exposure: Opportunity to work with leading global and regional brands on high-impact digital transformation projects.
• Professional Development: Access to resources, training, and opportunities to enhance UX/UI skills and leadership capabilities.
• Supportive Culture: A work environment that actively values innovation, creativity, and design excellence, fostering personal and professional growth.
• Collaborative Environment: Opportunity to work with a dynamic and talented team across different disciplines.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week, with flexibility often afforded to remote employees to manage their schedules effectively, provided project deadlines and collaboration needs are met.

📝 Enhancement Note: The salary estimate is based on general European market data for senior UX management roles, considering the specified experience level and the company's positioning. Actual compensation will depend on the candidate's specific qualifications, experience, and negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Design Agency / Technology Consulting, with a strong focus on User Experience. The Supertech Group also operates in Event Ticketing (Hala Yalla) and Esports Tournament Platforms (Kafu Games), suggesting a dynamic, tech-forward, and growth-oriented business environment. Company Size: While specific numbers for UXBERT Labs within Supertech Group are not provided, the Supertech Group likely comprises several hundred employees given its diverse entities and international client base. This size offers a balance of structured processes and agile team dynamics. Founded: UXBERT Labs is described as one of the best digital and user experience design agencies in the GCC. Supertech Group's founding date is not explicitly stated, but its subsidiaries like Hala Yalla and Kafu Games suggest a relatively modern and evolving company structure.

Team Structure:

• The UX Design Manager will likely lead a dedicated UX/UI design team within UXBERT Labs.
• This team will collaborate closely with Strategy, Product Management, AI specialists, and Software Development teams across various Supertech Group entities.
• The reporting structure will likely be to a senior executive within UXBERT Labs or the Supertech Group's digital services division.

Methodology:

• Data-Driven Design: Emphasis on using user research, analytics, and A/B testing to inform and validate design decisions.
• Agile Design Practices: Adoption of agile methodologies for iterative development and rapid prototyping.
• Design Thinking: Integration of design thinking principles across all stages of product development.
• Systematic Process Improvement: A focus on refining workflows, implementing best practices, and leveraging design systems for efficiency and scalability.

Company Website: https://www.uxbert.com/ (Note: The provided URL leads to Workable's company page, the direct UXBERT Labs site is more relevant for understanding their design focus).

📝 Enhancement Note: The company's background in the GCC and its expansion into event and esports platforms suggest a fast-paced, innovative environment that values user experience as a key differentiator. The role requires adapting design strategies to diverse digital product needs.

📈 Career & Growth Analysis

Operations Career Level: This is a senior leadership role, positioned as a Manager or Architect within the UX design function. It requires strategic oversight, team management, and significant influence on product design direction and operational efficiency. Reporting Structure: The UX Design Manager/Architect will likely report to a Director or VP of Product, Design, or Digital Services within the Supertech Group. They will manage a team of UX/UI designers, researchers, and potentially UX writers. Operations Impact: The role has a direct impact on the success of digital products by ensuring user-centricity, usability, and aesthetic quality. This translates to improved customer satisfaction, higher conversion rates, increased user engagement, and ultimately, enhanced revenue and brand reputation for Supertech Group and its clients.

Growth Opportunities:

• Leadership Expansion: Potential to grow into a Director or Head of Design role, overseeing multiple design disciplines or broader digital product strategy for the group.
• Specialization: Opportunity to deepen expertise in specific areas like design systems architecture, UX research methodologies, or digital transformation strategy.
• Cross-Entity Leadership: Possibility to lead design initiatives across different Supertech Group companies, gaining exposure to varied market segments and business models.
• Mentorship & Training: Develop leadership skills by mentoring junior designers and contributing to internal training programs on design best practices.

📝 Enhancement Note: The "Architect" aspect of the title suggests a path towards defining the foundational elements of design operations and strategy, offering significant growth potential beyond traditional management roles.

🌐 Work Environment

Office Type: Fully Remote. This allows for a flexible work environment, eliminating the need for a physical office commute. Office Location(s): While the role is remote, the requirement to be based in the UK or Europe implies potential for occasional team meetups or client engagements within these regions. Collaboration will primarily be digital.

Workspace Context:

• Digital Collaboration Tools: Expect to utilize a suite of digital tools for communication, project management, design collaboration, and file sharing.
• Autonomous Work: The remote setup requires a high degree of self-discipline, time management, and proactive communication.
• Cross-Functional Interaction: Opportunities to engage with diverse teams, fostering a collaborative and knowledge-sharing environment through virtual channels.
• Global Reach: The ability to connect and work with colleagues and clients across different time zones and cultures.

Work Schedule: While typically 40 hours per week, the remote nature offers flexibility. However, effective collaboration across international teams will necessitate some availability during core business hours relevant to key stakeholders or team members in different regions.

📝 Enhancement Note: Candidates should be comfortable with a fully remote setup, possess strong self-management skills, and be adept at utilizing digital collaboration platforms to maintain team cohesion and project momentum.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, qualifications, and alignment with the role's requirements.
• Hiring Manager Interview: A discussion focused on your leadership experience, management style, approach to UX strategy, and team development.
• Design Case Study Presentation: A crucial stage where you will present your portfolio, detailing specific projects, your role, your design process, problem-solving approach, and the impact of your work. Expect questions on design systems, user research, and stakeholder management.
• Cross-Functional Team Interviews: Meetings with representatives from Product, Development, and potentially AI teams to assess collaboration skills, technical understanding, and cultural fit.
• Final Interview: Likely with a senior executive to discuss strategic vision, long-term impact, and overall fit with the company culture and goals.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your leadership in UX, your experience with design systems, and your ability to drive business results.
• Tell a Story: For each project, clearly articulate the problem statement, your specific role and contributions, the design process followed, key decisions made, challenges encountered, and the measurable outcomes achieved.
• Highlight Design Systems: If you have built or managed design systems, dedicate specific sections to explaining their architecture, governance, and impact on efficiency and consistency.
• Showcase Leadership: Include examples of mentoring, team management, and how you've influenced product strategy or design culture.
• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs and initiatives (e.g., increased conversion rates, improved user satisfaction scores, reduced design cycle times).
• Prepare for Q&A: Be ready to elaborate on your design choices, methodologies, and leadership philosophy.

Challenge Preparation:

• Design Thinking Exercise: You might be asked to tackle a hypothetical design problem, requiring you to outline your approach, research methods, and potential solutions.
• Design System Scenario: Prepare to discuss how you would approach building or scaling a design system for a new product or improving an existing one.
• Team Management Scenario: Be ready to discuss how you would handle common team challenges, motivate designers, or resolve conflicts.

📝 Enhancement Note: The portfolio is a critical component of the application. It needs to go beyond showcasing aesthetics and demonstrate strategic thinking, process management, and quantifiable impact, especially concerning design systems and team leadership.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, collaboration, and design system management. Advanced proficiency is expected.
• Sketch/Adobe XD: Familiarity with other industry-standard design tools may be beneficial.
• Prototyping Tools: InVision, ProtoPie, Marvel, or similar for creating interactive prototypes.
• User Research Platforms: UserTesting.com, Lookback, Maze, Optimal Workshop for conducting and analyzing user research and usability tests.
• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack for team communication and workflow management.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for understanding user behavior on digital products.
• Product Analytics: Mixpanel, Amplitude for in-depth user behavior analysis and feature adoption tracking.
• Data Visualization: Tableau, Power BI, or similar for reporting and presenting insights.

CRM & Automation:

• While not directly managing CRM operations, understanding how UX design integrates with CRM data and marketing automation platforms (e.g., Salesforce, HubSpot) can be advantageous for a holistic view of the customer journey.

📝 Enhancement Note: Proficiency in Figma is likely paramount, given its widespread adoption for design systems and collaborative workflows. Familiarity with the broader ecosystem of design, research, and project management tools is crucial for effective operations.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs in every design decision.
• Design Excellence: Striving for high-quality, aesthetically pleasing, and functionally robust user experiences.
• Innovation & Creativity: Encouraging new ideas, experimentation, and pushing the boundaries of digital design.
• Collaboration: Fostering a team-oriented environment where open communication and shared problem-solving are paramount.
• Efficiency & Scalability: Implementing processes and systems that promote efficient workflows and scalable design solutions.
• Data-Driven Decision Making: Relying on research, analytics, and user feedback to guide design strategy and improvements.

Collaboration Style:

• Cross-Functional Partnership: Working closely with product managers, engineers, researchers, and business stakeholders to ensure alignment and shared ownership.
• Constructive Feedback: Encouraging an environment where feedback is given and received openly and constructively to improve designs and processes.
• Knowledge Sharing: Promoting the sharing of insights, best practices, and learnings within the design team and across departments.
• Agile & Iterative: Embracing iterative design cycles and adapting quickly to feedback and changing requirements.

📝 Enhancement Note: The company culture appears to value a blend of creative exploration and structured execution, emphasizing user needs, collaborative problem-solving, and the drive for continuous improvement in both design output and operational processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Remote Teams: Ensuring effective communication, collaboration, and team cohesion among distributed designers across different locations and time zones.
• Maintaining Design Consistency: Upholding design standards and system integrity across a growing portfolio of projects and potentially multiple client brands.
• Balancing User Needs with Business Goals: Navigating the complexities of stakeholder demands, technical constraints, and user experience requirements to deliver optimal solutions.
• Staying Ahead of Design Trends: Continuously learning and adapting to new design tools, methodologies, and user behavior shifts in the digital landscape.
• Driving Adoption of Design Systems: Persuading teams and stakeholders of the value of design systems and ensuring their consistent adoption and maintenance.

Learning & Development Opportunities:

• Leadership Training: Opportunities to hone management, coaching, and strategic planning skills.
• Industry Conferences & Workshops: Access to attend leading UX and design operations conferences and specialized training sessions.
• Advanced Tool Proficiency: Deepening expertise in cutting-edge design and prototyping tools.
• Cross-Cultural Collaboration: Gaining experience and insights from working with diverse international teams and clients.
• Strategic Impact: Contributing to high-profile digital transformation projects that have a significant impact on user lives and business outcomes.

📝 Enhancement Note: The role offers significant opportunities for professional growth by tackling complex challenges inherent in managing design operations for a dynamic group of companies, with ample scope for leadership development and strategic influence.

💡 Interview Preparation

Strategy Questions:

• "Describe your philosophy for building and scaling a design system. What are the key components and governance structures you would implement?"
• "How do you approach user research to ensure your designs are truly user-centered, especially when working with diverse user groups or in fast-paced environments?"
• "Walk us through a complex digital product you helped design from concept to launch. What were the key challenges, and how did you overcome them?"
• "How do you balance the needs of different stakeholders (clients, product, engineering) when making design decisions?"
• "What strategies do you employ to mentor and develop your design team, fostering both individual growth and high-quality output?"

Company & Culture Questions:

• "What interests you most about Supertech Group and UXBERT Labs, and how do you see your skills contributing to our mission?"
• "How do you foster a collaborative and innovative culture within a remote design team?"
• "How do you measure the success of your design operations and the impact of your team's work on business objectives?"
• "Describe a time you had to adapt your design approach to meet specific business constraints or market opportunities."

Portfolio Presentation Strategy:

• Structure for Impact: Organize your presentation logically, starting with an overview of your leadership experience and design philosophy, followed by detailed case studies.
• Focus on Process & Rationale: For each case study, clearly explain the problem, your thought process, the design decisions made, and the user-centric rationale behind them.
• Quantify Achievements: Use data and metrics to demonstrate the tangible impact of your work. For design systems, highlight efficiency gains or consistency improvements.
• Demonstrate Leadership: Use examples that showcase your ability to mentor, lead teams, and influence stakeholders.
• Conciseness and Clarity: Be respectful of time, delivering your message clearly and concisely. Be prepared to answer in-depth questions about any aspect of your work.

📝 Enhancement Note: Prepare to articulate your strategic thinking, demonstrate a deep understanding of design operations and systems, and provide concrete examples of your leadership and problem-solving abilities, backed by measurable results.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided work link, ensuring your resume and portfolio are attached.
• Portfolio Customization: Tailor your portfolio to highlight experience in design systems, team leadership, user research, and strategic design for digital products. Showcase a mix of large-scale projects and process improvement examples.
• Resume Optimization: Ensure your resume clearly articulates your 8-10+ years of UX/UI experience, with specific emphasis on your 3-5+ years in management or lead roles. Use keywords related to UX operations, design systems, user-centered design, and leadership. Quantify achievements where possible.
• Interview Preparation: Practice presenting your portfolio, focusing on storytelling, process explanation, and quantifying impact. Prepare answers to common UX management and strategy questions, and be ready to discuss your leadership style and approach to remote team management. Research Supertech Group and UXBERT Labs to understand their market position and client work.
• Company Research: Familiarize yourself with UXBERT Labs' client work and the broader Supertech Group's ventures (Hala Yalla, Kafu Games) to understand the company's overall strategy and how UX plays a role across its diverse digital products.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.