UX / CX Designer (m/w/d) | Vollzeit und Teilzeit - Berlin

📍 Job Overview

Job Title: UX / CX Designer (m/f/d) | Full-time and Part-time Company: Patronus Location: Berlin, Germany Job Type: Full-time, Part-time Category: User Experience (UX) / Customer Experience (CX) Design Date Posted: August 16, 2025 Experience Level: Mid-Senior Level (5-10 years) Remote Status: Hybrid

🚀 Role Summary

• This role is pivotal in shaping Patronus's customer journey, focusing on optimizing every user touchpoint from initial engagement to long-term product utilization.
• The UX/CX Designer will translate business objectives into actionable experience KPIs and design strategies, driving measurable impact and user satisfaction.
• Key responsibilities include leading conversion rate optimization (CRO) initiatives, conducting in-depth user research, and developing strategic UX frameworks.
• Collaboration is central to this role, requiring close partnership with Product, Marketing, and Technology teams to deliver seamless and intuitive user experiences that align with business goals.

📝 Enhancement Note: While the title is "UX / CX Designer," the responsibilities listed, particularly those around optimizing the customer journey, conversion rate optimization (CRO), and working with marketing and product teams, strongly suggest a role with a significant GTM (Go-To-Market) operations and growth focus. The emphasis on "measurable impact" and "KPIs" further aligns this with a revenue-driving function often supported by operations teams.

📈 Primary Responsibilities

• Optimize all customer journey touchpoints, including website interactions, onboarding processes, product usage, customer service, and retention programs.
• Translate business objectives into measurable experience Key Performance Indicators (KPIs) and data-driven design decisions.
• Execute and analyze Conversion Rate Optimization (CRO) measures, such as A/B tests and experiments, in collaboration with Marketing and Product teams to enhance user flow and conversion rates.
• Identify critical user journey pain points and conceptualize innovative solutions that improve user satisfaction and retention.
• Conduct comprehensive user research, including usability testing, customer interviews, and data analysis, to understand and anticipate user needs and behaviors.
• Develop and implement strategic UX frameworks, such as Customer Journey Maps, Service Blueprints, and interactive prototypes, to visualize and refine user experiences.
• Collaborate closely with the Engineering team to ensure high-quality, accessible, and specification-compliant implementation of designs.
• Champion user-centricity throughout the organization, embedding a deep understanding of user needs into company-wide processes and decision-making.

📝 Enhancement Note: The responsibilities clearly indicate a strategic role focused on driving business outcomes through user experience. The mention of CRO, A/B testing, and KPIs suggests a strong emphasis on performance metrics, which is a hallmark of roles within revenue or sales operations, particularly those focused on customer lifecycle management and growth.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience.

Experience: Minimum of 4 years of professional experience in UX Design, Customer Experience (CX) Design, or Service Design, with a strong preference for experience within E-commerce, Consumer Tech, or Subscription Service industries.

Required Skills:

• Proven ability to analyze dashboards and develop wireframes, demonstrating a strong understanding of both quantitative data and qualitative design principles.
• Expertise in designing for a variety of digital and personal interaction touchpoints across the customer lifecycle.
• Demonstrated proficiency in Conversion Rate Optimization (CRO) techniques, including A/B testing, multivariate testing, and funnel analysis.
• Solid experience with a range of UX and CX research methodologies, with a proven track record of translating research insights into actionable design recommendations and business strategies.
• Advanced proficiency in industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.
• Fluency in German (C1 level) and English (C1 level), both written and verbal, for effective cross-functional communication and user interaction.

Preferred Skills:

• Experience designing for specific demographics, such as older adults, or within sensitive sectors like healthcare.
• Familiarity with designing for trust-sensitive products and services.
• Experience with user segmentation and personalization strategies.
• Basic understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate collaboration with engineering teams.

📝 Enhancement Note: The requirement for strong KPI and data understanding, combined with CRO experience, positions this role as one that directly impacts business growth and revenue. This is a key area where operations professionals often intersect with design and product teams. The preference for e-commerce and consumer tech backgrounds further reinforces the commercial aspect of this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects that demonstrate a comprehensive understanding of the UX/CX design process from conception to implementation.
• Include case studies that clearly articulate the business problem, user needs, design solutions, and the resulting impact on key business metrics (e.g., conversion rates, user engagement, customer satisfaction).
• Highlight experience with A/B testing and CRO initiatives, providing specific examples of hypotheses tested, methodologies used, and quantifiable outcomes achieved.
• Present examples of strategic UX frameworks developed, such as detailed Customer Journey Maps or Service Blueprints, illustrating how these artifacts informed design decisions and business strategy.
• Demonstrate proficiency in using design and prototyping tools, featuring interactive prototypes or high-fidelity mockups that convey user flows and interaction design.

Process Documentation:

• Document the end-to-end process for designing and optimizing user experiences, from initial research and discovery through to testing, iteration, and deployment.
• Provide examples of how user research findings and data analysis were systematically translated into actionable design specifications and implementation plans.
• Showcase methods for establishing and tracking UX/CX performance metrics, demonstrating an ability to measure the effectiveness of design interventions and identify areas for continuous improvement.

📝 Enhancement Note: For a role with a strong emphasis on CRO and measurable impact, a portfolio that quantifies results and demonstrates a systematic approach to optimization is crucial. This aligns with the operational rigor expected in GTM and revenue-focused roles. Applicants should be prepared to discuss the ROI of their design decisions.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Berlin, Germany, for a mid-senior level UX/CX Designer with 4+ years of experience and strong CRO/data analysis skills, the estimated annual salary range is €55,000 - €75,000. This estimate considers the demand for skilled designers, the company's industry (Healthcare Tech/Consumer Tech), and the specific responsibilities outlined.

Benefits:

• Wellbeing: Urban Sports Club membership, employee discounts on Patronus watches, and an increasing number of vacation days (26 in the first year, 28 in the second, 30 from the third year).
• Learning & Development: Annual budget for individual learning and growth, a structured career framework for professional advancement, and regular 360-degree feedback for continuous improvement.
• Compensation: Access to exclusive corporate benefits and discounts at nearby restaurants, with the flexibility of choosing preferred hardware.
• Mobility & Flexibility: Option for full-time or part-time employment, modern office in Friedrichshain, a job ticket for commuting, and up to 2 days of remote work per week.
• Company Culture: Regular company and team events, a collaborative team spirit, and the opportunity to work on a product with significant social value in the healthcare sector.

Working Hours: Standard full-time working hours are typically 40 hours per week, with flexibility for part-time arrangements. The hybrid model allows for up to 2 days of remote work, balancing in-office collaboration with personal flexibility.

📝 Enhancement Note: The salary range is estimated based on typical compensation for similar roles in Berlin and the specified experience level. The benefits package emphasizes employee well-being, professional development, and work-life balance, which are attractive to operations professionals seeking a stable and supportive work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Patronus operates in the B2C Healthcare Technology sector, specifically focusing on smart safety devices for seniors. This industry is characterized by innovation, a strong emphasis on user safety and trust, and a growing market driven by an aging population. The company's mission to make seniors' lives safer and more independent positions it as a socially impactful business.

Company Size: Patronus is a startup, likely with a growing team. This implies a dynamic, fast-paced environment where individuals can have a significant impact and shape processes. For operations professionals, this often means a hands-on role with opportunities to build and refine systems and workflows.

Founded: While the founding date isn't explicitly provided, Patronus is described as a "modern Healthcare Startup" with "financially strong investors," indicating it is likely in a growth phase, having been established within the last decade. This startup environment fosters agility and a strong sense of ownership.

Team Structure:

• The UX/CX Designer will likely be part of a Product or Marketing team, collaborating closely with dedicated Product Managers, Marketing Specialists, and Engineers.
• The reporting structure would typically be to a Head of Product, a Design Lead, or potentially a Growth Manager, depending on how the team is organized.
• Cross-functional collaboration is a core requirement, emphasizing teamwork between design, product development, marketing, and customer service to ensure a cohesive customer experience.

Methodology:

• Data analysis and insights are fundamental, with a focus on using user data and market research to inform design decisions and business strategy.
• Workflow planning and optimization are key, especially in refining the customer journey and implementing CRO strategies.
• Automation and efficiency practices are implied through the desire to create seamless user experiences and optimize conversion funnels.

Company Website: http://patronus-group.com

📝 Enhancement Note: The startup environment suggests that the operations function, though not explicitly stated as a separate department, is integral to the company's growth and efficiency. The UX/CX Designer's role in optimizing customer journeys and conversion is a critical component of GTM operations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior level, requiring significant autonomy and a proven track record. It offers the opportunity to influence strategic decisions related to customer acquisition, engagement, and retention, which are core to revenue operations.

Reporting Structure: The UX/CX Designer will likely report into a Product or Growth leadership role, working closely with stakeholders across Marketing, Sales, and Engineering. This positions them at a crucial intersection of user needs and business objectives.

Operations Impact: The UX/CX Designer's work directly impacts key operational metrics such as customer acquisition cost (CAC), customer lifetime value (CLTV), conversion rates, and customer satisfaction scores. By optimizing user journeys and implementing CRO, they contribute significantly to revenue generation and operational efficiency.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in CRO, A/B testing frameworks, user research methodologies, and data analysis tools, becoming a subject matter expert in driving growth through user experience.
• Specialization: Potential to specialize in specific areas of the customer lifecycle (e.g., onboarding optimization, retention strategies) or to move into product management or growth marketing roles.
• Leadership Potential: With demonstrated success, opportunities to lead design initiatives, mentor junior designers, or even build out a dedicated UX/CX function as the company scales.

📝 Enhancement Note: This role provides a strong foundation for a career in operations-adjacent fields like growth marketing, product management, or even specialized roles within revenue operations that focus on customer journey optimization and conversion. The emphasis on data and measurable outcomes is highly transferable to operations career paths.

🌐 Work Environment

Office Type: Patronus offers a modern office space located in the vibrant Friedrichshain district of Berlin. This location is known for its dynamic atmosphere and accessibility.

Office Location(s): The primary office is in Friedrichshain, Berlin, Germany. This area is well-connected by public transportation, making it accessible for employees commuting from various parts of the city.

Workspace Context:

• The workspace is designed to foster collaboration and innovation, typical of a growing tech startup.
• Employees will have access to contemporary design and prototyping tools.
• The hybrid work model allows for up to 2 days per week of remote work, providing flexibility while maintaining opportunities for in-person team interaction and brainstorming.

Work Schedule: The role is offered in full-time or part-time capacities, with standard working hours expected to align with the company's operational needs. The hybrid arrangement allows for flexibility in structuring the work week, accommodating focused design work and collaborative meetings.

📝 Enhancement Note: The hybrid work model and modern office environment are attractive to professionals seeking a balance between focused work and team collaboration, which is often a key consideration for operations roles that require deep analytical work alongside cross-functional communication.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a hiring manager to assess basic qualifications, cultural fit, and understanding of the role.
• Portfolio Review & Technical Interview: A detailed presentation of the candidate's portfolio, focusing on specific projects, design process, problem-solving approaches, and quantifiable results. This stage will likely include questions about CRO, A/B testing, and user research methodologies.
• Case Study/Assignment: Candidates may be given a short design challenge or asked to analyze a specific user journey, requiring them to apply their skills and present their findings and proposed solutions. This is a key opportunity to demonstrate operational thinking and data-driven decision-making.
• Team/Stakeholder Interviews: Meetings with key team members (e.g., Product Managers, Marketing Leads, Engineers) to evaluate collaboration skills, communication effectiveness, and alignment with company culture.
• Final Interview: A discussion with senior leadership to confirm fit and discuss overall strategic alignment.

Portfolio Review Tips:

• Quantify Impact: Clearly articulate the business outcomes of your projects using specific metrics (e.g., "Increased conversion rate by 15%," "Reduced task completion time by 20%").
• Showcase Process: Detail your design process, including user research, ideation, prototyping, testing, and iteration. Explain why you made certain decisions.
• Highlight CRO & Data: Include projects where you've directly contributed to conversion rate optimization, A/B testing, or data analysis that informed design. Explain your hypothesis-driven approach.
• Tell a Story: Structure your case studies as narratives – problem, solution, outcome – making them engaging and easy to follow.
• Tailor to Patronus: Research Patronus's product and mission. Be prepared to discuss how your skills and experience can specifically benefit their goal of making seniors' lives safer and more independent.

Challenge Preparation:

• Understand the User: If given a user scenario or data, focus on understanding the target user (seniors) and their unique needs and potential challenges.
• Data-Driven Solutions: Approach any challenges with a data-informed perspective. Consider how you would measure success and what data points would be critical.
• Clear Communication: Prepare to articulate your thought process, design rationale, and proposed solutions clearly and concisely, as if presenting to business stakeholders.

📝 Enhancement Note: The emphasis on CRO, data analysis, and quantifiable results in the interview and portfolio review process highlights the performance-driven nature of this role, aligning it closely with operational objectives. Candidates should prepare to demonstrate a direct link between their design work and business impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (proficiency in at least one is essential).
• User Research & Testing: Tools like UserTesting.com, Maze, Hotjar, Google Analytics for user behavior analysis and feedback collection.
• CRO & A/B Testing: Optimizely, VWO (Visual Website Optimizer), Google Optimize, or similar platforms for experimentation and conversion rate optimization.
• Analytics & Reporting: Google Analytics, Mixpanel, Amplitude for tracking user behavior, conversion funnels, and performance metrics.
• CRM & Automation: While not explicitly mentioned for the designer, familiarity with CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms can be beneficial for understanding the broader customer lifecycle and data flow.
• Collaboration: Tools like Jira, Confluence, Slack for project management and team communication.

Analytics & Reporting:

• Proficiency in analyzing user data from tools like Google Analytics to identify drop-off points in funnels and areas for improvement is crucial.
• Experience with dashboarding tools (e.g., Tableau, Looker Studio) to visualize user behavior and performance metrics would be advantageous.

CRM & Automation:

• Understanding how CRM data feeds into customer journeys and how marketing automation tools support engagement is beneficial for context.

📝 Enhancement Note: The explicit mention of CRO tools and analytics platforms reinforces the data-driven and performance-oriented nature of this role. Proficiency in these areas is directly relevant to operations functions focused on optimizing GTM strategies and revenue performance.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user is paramount, driving decisions that prioritize user needs and satisfaction.
• Data-Driven Decision Making: Emphasizing the use of data, analytics, and experimentation (A/B testing) to inform design choices and measure impact.
• Collaboration & Teamwork: Fostering a supportive environment where cross-functional teams work together effectively to achieve common goals.
• Efficiency & Impact: A focus on creating streamlined processes and delivering tangible results that contribute to business objectives and user value.
• Continuous Improvement: A mindset of constantly seeking opportunities to learn, iterate, and enhance both the product and internal processes.

Collaboration Style:

• Cross-functional Integration: Actively engaging with Product, Marketing, Engineering, and Customer Service to ensure a holistic approach to the customer experience.
• Process Review & Feedback: Participating in regular design reviews and providing constructive feedback to peers and stakeholders to elevate the quality of work.
• Knowledge Sharing: Willingness to share insights from user research, data analysis, and experiments to foster a learning culture within the team and company.

📝 Enhancement Note: The emphasis on data-driven decision-making, efficiency, and measurable impact aligns perfectly with the core tenets of operations professionals. The collaborative style also reflects the need for operations roles to bridge gaps between different departments.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user insights into designs that also meet aggressive business objectives and conversion targets.
• Designing for Sensitive Audiences: Adapting design strategies to cater to the specific needs and potential technological limitations of older adults, ensuring accessibility and ease of use.
• Rapid Iteration in a Startup Environment: Adapting quickly to changing priorities and market feedback in a fast-paced startup setting while maintaining design quality.
• Measuring Long-Term CX Impact: Developing robust methods to track and attribute the long-term impact of CX improvements on customer loyalty and lifetime value.

Learning & Development Opportunities:

• Advanced CRO Techniques: Gaining deeper expertise in experimental design, statistical analysis, and advanced optimization strategies.
• Product Management Skills: Developing a stronger understanding of product strategy, roadmapping, and market analysis, potentially leading to a transition into product management.
• Healthcare Technology Insights: Learning about the nuances of the healthcare technology sector, regulatory considerations, and the unique challenges of serving senior populations.
• Cross-functional Exposure: Gaining exposure to marketing operations, sales enablement, and customer success strategies to build a holistic understanding of the GTM engine.

📝 Enhancement Note: The challenges and growth opportunities presented are highly relevant to operations professionals, particularly those looking to blend technical design skills with strategic business impact. The focus on CRO and cross-functional exposure is directly applicable to career development within operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used data analysis or A/B testing to significantly improve a key user metric. What was your process, and what were the results?" (Focus on demonstrating your data-driven approach and impact on business goals.)
• "How do you prioritize competing user needs and business objectives? Walk me through your decision-making framework." (Highlight your ability to balance user advocacy with commercial realities.)
• "How do you approach designing for a user segment with specific accessibility needs, such as older adults? What research methods would you employ?" (Showcase your empathy and user-centric research skills.)
• "Describe your experience with creating Customer Journey Maps or Service Blueprints. How did these artifacts influence design decisions and business strategy?" (Demonstrate your strategic thinking and ability to visualize complex processes.)

Company & Culture Questions:

• "What interests you most about Patronus's mission to improve the lives of seniors?" (Connect your personal values or motivations to the company's social impact.)
• "How do you see your role contributing to Patronus's growth and success?" (Frame your contributions in terms of business objectives like customer acquisition, retention, and user satisfaction.)
• "Describe your ideal team environment and how you collaborate with product managers, marketers, and engineers." (Emphasize your teamwork and cross-functional communication skills.)

Portfolio Presentation Strategy:

• Context is Key: For each project, clearly state the problem, your role, the project goals (including business objectives), your process, and the measurable outcomes.
• Quantify Everything: Use numbers and data to demonstrate the impact of your work. If exact numbers aren't available, use estimates and explain your reasoning.
• Highlight CRO/Optimization: Specifically call out any projects where you focused on conversion rate optimization, A/B testing, or funnel improvements.
• Showcase Strategic Frameworks: Present your Journey Maps or Service Blueprints, explaining how they informed your design and business strategy.
• Practice Your Narrative: Rehearse your presentation to ensure clarity, conciseness, and confidence. Be prepared for follow-up questions.

📝 Enhancement Note: The interview preparation advice strongly emphasizes the need to demonstrate a blend of design expertise and operational business acumen. Candidates must be ready to speak the language of metrics, ROI, and business impact, which is critical for success in roles that bridge design and GTM operations.

📌 Application Steps

To apply for this UX/CX Designer position:

• Submit your application through the provided application link on join.com.
• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating strong UX/CX design skills, conversion rate optimization (CRO) experience, and data analysis capabilities. Select case studies that clearly articulate business impact and ROI.
• Resume Optimization: Tailor your resume to highlight keywords such as "UX Design," "CX Design," "CRO," "A/B Testing," "User Research," "Journey Mapping," and specific design tools (Figma, Sketch). Quantify your achievements with specific metrics wherever possible.
• Interview Preparation: Conduct mock interviews focusing on answering strategy questions related to user journey optimization, data-driven decision-making, and collaboration. Practice presenting your portfolio, emphasizing the business impact of your design work.
• Company Research: Thoroughly research Patronus, its mission, its product (the Patronus watch), and its target audience. Understand their market positioning and the value proposition for seniors. Familiarize yourself with their company culture and values to align your responses during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.