UX Content Designer (Remote)

📍 Job Overview

Job Title: UX Content Designer
Company: Inspira Financial
Location: Oak Brook, Illinois, United States (Remote)
Job Type: Full-time
Category: Go-To-Market Operations / Product Operations
Date Posted: October 22, 2025
Experience Level: Mid-Level (2-4 Years)
Remote Status: Fully Remote

🚀 Role Summary

• Design and develop user-centered content for digital products, ensuring clarity, conciseness, and accessibility across web and mobile platforms to enhance client navigation and interaction.
• Collaborate closely with Product Designers, Product Managers, and UX Researchers to integrate content strategy early in the product development lifecycle, driving informed design decisions.
• Support user research initiatives utilizing no-code tools to conduct usability tests, comprehension studies, and A/B experiments, with a focus on content validation and optimization.
• Contribute to and maintain Inspira’s content guidelines, voice, tone, and accessibility standards, ensuring consistency and effectiveness within the design system and overall client experience.

📝 Enhancement Note: This role is positioned within the Retirement & Wealth (R&W) Product Design team, reporting to the Digital Design Manager. While the title is "UX Content Designer," the responsibilities heavily lean into Product Operations and Go-To-Market enablement by ensuring the usability and effectiveness of digital product interfaces, which directly impacts client acquisition, retention, and satisfaction. The emphasis on research support and content governance indicates a need for individuals who can bridge the gap between user experience and operational efficiency in product delivery.

📈 Primary Responsibilities

• Craft clear, concise, and user-centered copy for various digital product flows, including onboarding, account claiming, investing modules, tooltips, error messaging, and contextual help.
• Ensure all product content adheres to Inspira’s established voice, tone, and accessibility guidelines, contributing to the development and maintenance of content documentation and reusable patterns within the design system.
• Design and implement content-focused usability tests, comprehension studies, and A/B experiments using no-code tools like Chameleon, FullStory, and survey platforms.
• Develop lightweight research materials, such as discussion guides, test scripts, and survey questions, and effectively synthesize user feedback into actionable recommendations for product and design teams.
• Actively participate in cross-functional collaboration with Product Designers, Product Managers, Engineers, and UX Researchers to embed content strategy into the early stages of design discussions and ensure research insights inform product outcomes.
• Drive iterative improvements to product content based on user testing data, analytics, and stakeholder feedback, with a strategic focus on enhancing clarity, comprehension, and user decision-making support.
• Assist in expanding and refining Inspira’s design system by documenting best practices for UI text, error states, and other critical UI components.

📝 Enhancement Note: The core responsibilities highlight a blend of content creation, user research support, and design system contribution. For a candidate targeting operations roles, the emphasis on "Content Consistency & Governance," "Research Support," and "Iterative Improvement" points to a need for process-oriented thinking. The candidate should be prepared to demonstrate how they establish and maintain content standards, set up and analyze user research, and use data to drive product content optimization, all key facets of effective Product Operations.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in English, Communications, Journalism, Human-Centered Design, or a related field, or equivalent practical experience.
• Helpful (but not required): Coursework or certification in UX Writing, UX Research, or Technical Writing.

Experience:

• 2–4 years of progressive experience in UX writing, content design, or other product content-focused roles.
• Demonstrated experience writing content for digital products across both web and mobile platforms.
• Familiarity with user research methodologies, particularly usability testing and comprehension studies.
• Experience in setting up or assisting with no-code testing tools is a significant advantage.
• Proficiency in using design and collaboration tools such as Figma, Miro, or similar platforms.

Required Skills:

• Exceptional ability to craft clear, concise, and user-centered content for a variety of digital interfaces.
• Strong collaboration and communication skills, with a proven ability to partner effectively with Product Designers, Product Managers, UX Researchers, and Engineers.
• High degree of attention to detail, with a keen focus on content consistency, accessibility standards, and overall usability.
• Capability to draft basic research materials (e.g., test scripts, user guides, surveys) and effectively synthesize and document findings.
• Strong verbal and written communication skills, including comfort presenting content and research insights to diverse cross-functional teams.
• Proven ability to manage multiple projects simultaneously in a fast-paced, agile development environment.

Preferred Skills:

• Experience with content governance frameworks and design system contribution.
• Familiarity with analytics tools to measure content effectiveness and user engagement.
• Experience working within financial services or a regulated industry.
• Understanding of information architecture principles.

📝 Enhancement Note: The qualifications strongly emphasize a hybrid skill set combining creative writing with analytical and collaborative capabilities. For operations professionals, the "Research Support" and "Documentation & Synthesis" responsibilities, coupled with the requirement for familiarity with usability testing and no-code tools, suggest a need for candidates who can operationalize user feedback into actionable product improvements. The mention of Figma and Miro points to a need for comfort with design collaboration tools, which is increasingly common in Product Operations roles for process mapping and workflow visualization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of UX writing and content design projects that demonstrate a user-centered approach to problem-solving.
• Case studies showcasing the process from initial content strategy and wireframing through to final implementation and post-launch iteration.
• Examples of content created for various digital product interfaces (web, mobile, responsive), including onboarding flows, error messages, tooltips, and help content.
• Evidence of contributions to design systems, content guidelines, or style guides, highlighting efforts to ensure consistency and scalability.
• Documentation of research support activities, demonstrating the ability to design lightweight studies and synthesize findings into actionable recommendations.

Process Documentation:

• Showcase examples of how you have documented content requirements, user flows, and content governance processes.
• Present instances where you have used data (user testing, analytics) to inform content decisions and drive iterative improvements.
• Include examples of collaboration workflows with cross-functional teams (Design, Product, Engineering) to ensure content integration and alignment.
• Demonstrate experience with content management systems or design system components related to UI text.

📝 Enhancement Note: For a role that bridges UX and operations, the portfolio is critical. Candidates should focus on projects that clearly articulate the "why" behind their content decisions, linking them to user needs and business objectives. Demonstrating the ability to operationalize research findings into tangible content improvements and to contribute to scalable content systems (like design systems) will be key differentiators, aligning with core Product Operations responsibilities.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-level UX Content Designer in the Oak Brook, Illinois area, with a fully remote work arrangement, the estimated salary range is $75,000 - $100,000 USD per year. This estimate accounts for the specified experience level (2-4 years), the specialized skills in UX writing and research support, and the overall cost of living in the region.

Benefits:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match (e.g., 401(k)).
• Paid time off (PTO), including vacation, sick leave, and holidays.
• Opportunities for professional development, including training, certifications, and conference attendance.
• Life and disability insurance.
• Potential for performance-based bonuses or incentives.
• Flexible work arrangements and remote work support.

Working Hours: The standard workweek is approximately 40 hours, with flexibility to manage tasks and projects within a typical business day. Occasional attendance at in-person meetings or events may be required, necessitating flexibility in scheduling.

📝 Enhancement Note: While the job description does not explicitly state salary, industry research for a UX Content Designer with 2-4 years of experience in a major metropolitan area like Chicago (which influences Oak Brook) and a fully remote setup suggests a competitive compensation package. Benefits are also assumed to be standard for a full-time position at a financial services company. The "Other Requirements" regarding infrequent travel and attending in-person events are noted under "Working Hours" to reflect potential schedule adjustments.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Retirement & Wealth Management)
Company Size: The provided data does not specify company size, but Inspira Financial is a division of Global Atlantic Financial Group, suggesting it is part of a larger, established organization. A typical division within such a group would likely range from 500 to 5,000+ employees.
Founded: Inspira Financial is a relatively newer brand, launched by Global Atlantic. Global Atlantic itself has a history dating back to 2004. This indicates a company that is both established in its market and likely embraces innovation and modern approaches within its product development.

Team Structure:

• The UX Content Designer reports to the Digital Design Manager within the Retirement & Wealth (R&W) Product Design team.
• This team likely consists of Product Designers, UX Researchers, and potentially other content specialists.
• Collaboration is expected to be close with Product Managers, Engineers, and stakeholders across the R&W division.

Methodology:

• The role operates within an agile environment, emphasizing iterative development and continuous improvement.
• A strong focus on user-centered design principles, leveraging research and data to inform decisions.
• Emphasis on collaboration and cross-functional teamwork to ensure seamless integration of content and design.
• Use of modern design and collaboration tools (Figma, Miro, no-code research tools) to facilitate efficient workflows.

Company Website: https://www.inspirafinancial.com/

📝 Enhancement Note: Understanding Inspira Financial's position within Global Atlantic is key. This suggests a blend of startup agility within a robust, established financial institution. For operations professionals, this implies a need for adaptability, a focus on scalable processes, and an understanding of regulatory environments. The "Product Design team" context means the operations aspect is deeply integrated with product development, focusing on user experience as a critical driver of GTM success.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-level practitioner role, ideal for someone with 2-4 years of experience looking to deepen their expertise in UX content and user research support. It's a growth opportunity for individuals aiming to become subject matter experts in product content strategy and its operational integration.

Reporting Structure: The role reports to the Digital Design Manager, indicating a direct line of communication for design and content-related tasks. This manager likely oversees the broader product design function, providing opportunities to learn about design leadership and strategic planning within the R&W Product Design team.

Operations Impact:

• Directly influences the client's perception and usability of digital financial products, impacting client acquisition, retention, and satisfaction.
• Supports the effectiveness of GTM strategies by ensuring product messaging is clear, persuasive, and aligned with marketing efforts.
• Contributes to operational efficiency by creating consistent, reusable content patterns and supporting user research that reduces design rework.
• Provides data-driven insights that can inform product roadmap decisions and strategic GTM planning.

Growth Opportunities:

• Skill Deepening: Opportunity to become a subject matter expert in UX writing and content strategy within the financial services sector.
• Research Acumen: Develop advanced skills in user research design, execution, and analysis, particularly with no-code tools.
• Design System Contribution: Gain experience in building and maintaining design systems, a critical component of scalable product operations.
• Cross-Functional Leadership: Potential to lead content initiatives and influence product design decisions through strong collaboration and data articulation.
• Specialization: Path towards senior UX Content Designer, Content Strategist, or even a specialized Product Operations role focused on user experience and content enablement.

📝 Enhancement Note: The growth trajectory for this role is significant, especially for someone interested in the operational aspects of product development. Excelling here can lead to roles that are more deeply involved in strategic product operations, GTM enablement, and even product management, by demonstrating a strong understanding of user needs and the ability to translate them into effective product experiences and processes.

🌐 Work Environment

Office Type: While the role is fully remote, the company's physical headquarters in Oak Brook, Illinois, suggests a hybrid-friendly approach for other roles. This indicates a company that values in-person collaboration for certain functions, but has embraced remote work for specialized positions like this one.

Office Location(s):

• Headquarters: 2001 Spring Road, Suite 700, Oak Brook, Illinois, 60523, United States.
• Other potential office locations would be part of Global Atlantic's broader network.

Workspace Context:

• Remote Collaboration: Expect a highly collaborative virtual environment, relying heavily on digital tools for communication, design, and project management.
• Operations Tools & Technology: Access to and proficiency with design tools (Figma, Miro), collaboration platforms (Slack, Teams), project management software (Jira, Asana), and specialized no-code research tools will be essential.
• Team Interaction: Regular virtual meetings, design critiques, and brainstorming sessions with the R&W Product Design team and broader cross-functional partners.

Work Schedule: The standard workweek is approximately 40 hours. While remote, there's an expectation of availability during core business hours (likely aligned with Central Time Zone for collaboration with the Oak Brook location and other US-based teams). The "Other Requirements" mention the possibility of attending in-person meetings or events, which might require occasional travel or flexible scheduling adjustments.

📝 Enhancement Note: The remote nature of this role underscores the importance of self-discipline, proactive communication, and effective use of virtual collaboration tools. For operations professionals, this environment demands a strong ability to manage workflows independently and contribute effectively within a distributed team, aligning with the increasing trend of remote GTM and operations roles.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, interest, and cultural fit.
2. Hiring Manager Interview: A deeper dive with the Digital Design Manager to discuss experience, responsibilities, and team dynamics. Expect questions related to UX writing principles, collaboration, and your understanding of the financial services domain.
3. Portfolio Presentation & Skills Assessment: This is a critical stage. You will likely be asked to present a portfolio, showcasing 2-3 key projects. Be prepared to walk through your process, the challenges faced, the solutions implemented, and the impact of your work. This may also include a practical exercise or a take-home assignment focusing on content creation and research synthesis.
4. Cross-Functional Panel Interview: Interviews with Product Designers, Product Managers, and potentially UX Researchers to assess collaboration skills, ability to work within a team, and how you integrate content into broader product development processes.
5. Final Interview: Potentially with a senior leader for final approval, focusing on strategic thinking and long-term potential.

Portfolio Review Tips:

• Structure Your Narratives: For each project, clearly outline the problem, your role, the process you followed, the solutions you created, and the measurable outcomes (e.g., improved comprehension, reduced error rates, increased task completion).
• Highlight Operations Alignment: Emphasize how your content decisions supported business objectives, improved user efficiency, or contributed to operational consistency. Showcase your ability to use data and research to drive these outcomes.
• Demonstrate Process: Show, don't just tell. Include wireframes, content drafts, research findings, and data visualizations where appropriate to illustrate your methodology.
• Tailor to Inspira: Research Inspira Financial's existing digital products and brand voice. Be prepared to discuss how your approach would align with their specific needs and target audience.
• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your work. If direct metrics are unavailable, articulate the expected impact based on user feedback and established UX principles.

Challenge Preparation:

• Content Creation Exercise: Be ready to write UI copy for a given scenario, focusing on clarity, conciseness, and adherence to a specified tone.
• Research Synthesis Task: You might be given sample user feedback or research data and asked to synthesize key insights and propose content recommendations.
• Process Mapping: Consider how you would document a content workflow or a process for integrating content into an agile sprint.

📝 Enhancement Note: The interview process for this role emphasizes practical application and collaborative fit. A strong portfolio that showcases not only writing skills but also an understanding of user research, process, and impact measurement will be crucial. Candidates should prepare to articulate their contributions in operational terms, linking content strategy to tangible business results and efficient product development cycles.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Collaboration: Figma (primary for design and prototyping), Miro (for whiteboarding, brainstorming, and workflow mapping).
• Content Creation & Management: Proficiency in creating content within design tools and potentially content management systems (CMS) relevant to web and mobile platforms.
• No-Code Research Tools: Familiarity with platforms like Chameleon, FullStory, SurveyMonkey, Google Forms, or similar for conducting usability tests, comprehension studies, and surveys without extensive coding.

Analytics & Reporting:

• Experience using analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and content performance.
• Ability to interpret data from A/B testing results and user feedback to inform content iterations.
• Familiarity with dashboarding tools for visualizing key content metrics, though direct creation might not be required.

CRM & Automation:

• While not a direct CRM role, understanding how content impacts user journeys within a CRM context (e.g., onboarding sequences, in-app messaging) is beneficial.
• Awareness of marketing automation principles and how UX content can support automated workflows.
• Familiarity with integration concepts for how content might be managed across different platforms.

📝 Enhancement Note: The technology stack highlights a blend of creative design tools, user research platforms, and analytical capabilities. For operations professionals, proficiency in these tools, especially those used for research and collaboration (Figma, Miro, no-code tools), is essential for streamlining workflows, documenting processes, and facilitating cross-functional communication within product development.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of the client through clear and effective communication.
• Collaboration: A strong emphasis on working together across disciplines to achieve shared goals, valuing diverse perspectives.
• Data-Driven Decision Making: Relying on research, analytics, and user feedback to guide content strategy and product improvements.
• Continuous Improvement: An ongoing pursuit of optimizing processes, content, and user experiences through iteration and learning.
• Clarity & Precision: Striving for accuracy and effectiveness in all communication, particularly within the complex domain of financial services.

Collaboration Style:

• Integrated Teams: Expect to work closely with Product Designers and Product Managers, with content being a fundamental part of the design process from inception.
• Cross-Functional Partnerships: Regular interaction with Engineers to ensure technical feasibility of content implementation, and UX Researchers for study design and feedback analysis.
• Open Feedback Culture: A willingness to give and receive constructive feedback on content and design to foster growth and improve outcomes.
• Agile Cadence: Participation in agile ceremonies (stand-ups, sprint planning, retrospectives) to maintain alignment and adapt to evolving project needs.

📝 Enhancement Note: The culture at Inspira Financial, as reflected in this role, emphasizes a modern, user-focused approach to product development within a regulated industry. For operations candidates, understanding and aligning with these values—particularly data-driven decision-making and continuous improvement—will be key to succeeding and demonstrating operational excellence.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Clarity and Complexity: Communicating complex financial concepts in a simple, accessible, and compliant manner for a diverse client base.
• Navigating a Regulated Environment: Ensuring all content adheres to financial industry regulations and compliance standards while remaining user-friendly.
• Remote Collaboration Effectiveness: Maintaining strong communication and collaboration within a fully remote team and across distributed cross-functional partners.
• Integrating Content and Research: Effectively bridging the gap between content creation, user research insights, and product design iterations in a fast-paced environment.

Learning & Development Opportunities:

• Specialized UX Content Skills: Deepen expertise in UX writing, content strategy for financial products, and information architecture.
• User Research Acumen: Gain hands-on experience in designing and executing user research, particularly with no-code platforms, and translating findings into actionable product improvements.
• Design System Contribution: Develop skills in contributing to and leveraging design systems for scalable content solutions.
• Industry Knowledge: Expand understanding of the retirement and wealth management industry, including regulatory nuances and client needs.
• Cross-Functional Influence: Enhance abilities in stakeholder management and influencing product decisions through effective communication of user insights and content strategy.

📝 Enhancement Note: The challenges presented are typical for roles operating at the intersection of user experience and business operations within the financial sector. The growth opportunities are well-aligned with developing a strong foundation for a career in Product Operations, GTM enablement, or specialized content strategy roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a complex financial concept for a general audience. What was your process, and what was the outcome?" (Focus on your content creation process, research, and impact.)
• "How do you ensure content remains consistent and on-brand across different digital products and platforms?" (Highlight your understanding of content governance, style guides, and design systems.)
• "Walk us through a project where user research directly influenced your content decisions. What tools did you use, and what were the key findings?" (Emphasize your research support capabilities and data-driven approach.)
• "How do you collaborate with Product Designers and Product Managers to ensure content is integrated early and effectively into the design process?" (Showcase your cross-functional collaboration skills.)

Company & Culture Questions:

• "What interests you about Inspira Financial and the wealth management industry?" (Research their mission, values, and recent news.)
• "How do you approach working in a fully remote environment, and what strategies do you use to stay connected and productive?" (Demonstrate self-management and proactive communication.)
• "Describe your experience working within an agile development framework." (Highlight your adaptability and understanding of iterative processes.)

Portfolio Presentation Strategy:

• Focus on Process & Impact: Don't just show the final copy. Explain the problem, your thought process, the research you conducted or supported, the iterations, and the measurable results.
• Quantify Where Possible: Use metrics like improved task completion rates, reduced error messages, or positive user feedback scores. If direct metrics aren't available, articulate the expected impact based on user behavior and best practices.
• Showcase Collaboration: Mention how you worked with designers, PMs, and researchers. Highlight any instances where your content recommendations led to design changes or improved user journeys.
• Connect to Operations: Frame your contributions in terms of operational efficiency (e.g., creating reusable content patterns) and GTM enablement (e.g., ensuring product messaging aligns with marketing).
• Be Prepared for a Practical Exercise: Have examples of concise, clear UI text ready for common scenarios (e.g., empty states, error messages, onboarding tips).

📝 Enhancement Note: Interview preparation should focus on demonstrating not just writing talent, but also a strategic, operational mindset. Candidates need to show they can apply their skills to solve business problems, work effectively within a team, and contribute to a scalable product development process, particularly within the financial services context.

📌 Application Steps

To apply for this UX Content Designer position:

• Submit your application through the provided link on myjobs.adp.com.
• Curate Your Portfolio: Select 2-3 of your strongest UX writing and content design projects that best showcase your skills in user-centered content creation, research support, and design system contribution. Ensure each project clearly articulates the problem, your process, your solutions, and the impact, with a focus on how your work contributes to user experience and operational efficiency.
• Tailor Your Resume: Highlight keywords and responsibilities from your past roles that align with UX writing, content design, user research support, cross-functional collaboration, and experience with digital products and relevant tools (Figma, Miro, no-code tools). Quantify achievements whenever possible.
• Prepare Your Presentation: Practice presenting your portfolio projects, focusing on storytelling, demonstrating your process, and articulating the measurable impact of your work. Be ready to discuss how your contributions align with Inspira Financial's goals and the specific requirements of this role.
• Research Inspira Financial: Familiarize yourself with their mission, values, target audience, and existing digital products to better understand their brand voice and user needs. Prepare thoughtful questions for the interviewer about the team, projects, and company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.