Technical and UX Content Writer

📍 Job Overview

Job Title: Technical and UX Content Writer

Company: Benevity

Location: Calgary, Alberta, Canada

Job Type: Full-Time

Category: Product Content / Technical Writing / UX Design

Date Posted: 2025-10-24T17:56:04

Experience Level: Mid-Level (Estimated 2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive exceptional product experiences through strategic technical writing and UX content design for new products and AI features within Benevity's platform.

• Apply a comprehensive suite of UX content design methodologies, including research, workshops, content audits, and taxonomy development, to craft meaningful and usable content.

• Develop, maintain, and edit technical documentation for Benevity’s external help centers, adhering to best practices in technical writing and content strategy.

• Champion accessibility and inclusivity in all content, ensuring a global mindset to create solutions relevant and usable internationally.

📝 Enhancement Note: This role is positioned within the Product Content team, indicating a strong focus on integrating content directly into the product development lifecycle. The emphasis on "new products and AI features" suggests a dynamic environment requiring adaptability and a forward-thinking approach to content strategy. The "Hybrid" work arrangement implies a balance between in-office collaboration and remote flexibility, common in modern tech companies.

📈 Primary Responsibilities

• Report to a Product Content Manager and own the technical writing and content design for assigned product areas.

• Conduct user research, facilitate workshops, perform content audits, and develop taxonomies to inform product content strategy.

• Craft clear, concise, and user-friendly microcopy that guides users through product interfaces and features.

• Draft, edit, and maintain comprehensive feature documentation for Benevity’s external help centers, ensuring accuracy and clarity.

• Adhere to and contribute to the evolution of content guidelines, templates, standards, and design systems.

• Ensure all content is accessible, inclusive, and localized where necessary, considering the impact of language on diverse user groups.

• Collaborate closely with product designers, product managers, and engineering teams to align content with product goals and user needs.

• Manage multiple projects simultaneously, effectively prioritizing tasks and meeting deadlines within an agile product development framework.

📝 Enhancement Note: The responsibilities highlight a blend of strategic UX content design and tactical technical writing. The inclusion of "content audits, taxonomies, priority guides, microcopy" points to a mature content design practice. The emphasis on "new products and AI features" suggests involvement in innovation and the creation of content for cutting-edge functionalities.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in English, Communications, Technical Writing, Human-Computer Interaction, or a related field is often preferred for roles requiring strong writing and user-centered design principles.

Experience: Mid-level experience (estimated 2-5 years) in both technical writing and UX content design is expected, with a proven track record of contributing to product development.

Required Skills:

• Exceptional English communication, writing, and editing proficiency.

• Demonstrated expertise in UX content design methodologies, including research, content strategy, and information architecture.

• Proven experience in technical writing, with the ability to translate complex technical information into accessible user documentation.

• Strong understanding of user-centered design principles and best practices for creating accessible and inclusive content.

• Proficiency in collaborating effectively with cross-functional product teams (design, product management, engineering).

• Demonstrated ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment.

• Experience following and maintaining content guidelines, style guides, and design systems.

Preferred Skills:

• Experience with content translation and localization processes.

• Familiarity with agile development methodologies and the product development lifecycle.

• Experience working with AI features and documenting complex technical systems.

• Knowledge of content management systems (CMS) and documentation tools.

• Experience conducting content audits and developing content taxonomies.

📝 Enhancement Note: The required skills emphasize both the craft of writing and the strategic application of content design within a product context. The preference for "content translation and localization" is a valuable asset given Benevity's global presence. The mention of "AI features" indicates a need for candidates comfortable with emerging technologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 distinct projects demonstrating both technical writing and UX content design capabilities.

• For each project, clearly articulate the problem statement, your role, the methodologies used (e.g., user research, content strategy mapping, information architecture), and the solutions implemented.

• Include examples of user-facing documentation (help articles, API documentation, release notes) alongside in-product microcopy (button labels, error messages, instructional text).

• Highlight instances where you applied content guidelines, accessibility standards, and inclusive language principles.

Process Documentation:

• Demonstrate understanding of content lifecycle management, from ideation and creation to maintenance and retirement.

• Provide examples of how you have contributed to or followed content style guides, tone of voice guidelines, and content governance frameworks.

• Illustrate experience with content auditing processes, identifying gaps, inconsistencies, and opportunities for improvement.

• Showcase an ability to work within established design systems and contribute to their evolution through content best practices.

📝 Enhancement Note: A strong portfolio is critical for this role, as it provides tangible evidence of a candidate's ability to execute both technical writing and UX content design. The emphasis on methodology, impact, and adherence to standards will be key evaluation points.

💵 Compensation & Benefits

Salary Range: For a Technical and UX Content Writer in Calgary, Alberta, Canada, with 2-5 years of experience, the estimated salary range is CAD $70,000 - $95,000 annually. This range is based on industry benchmarks for similar roles in major Canadian tech hubs, considering factors like cost of living and demand for specialized content professionals.

Benefits:

• Comprehensive health and dental benefits package.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and continuous learning.

• Employee Assistance Program (EAP) for well-being support.

• Participation in Benevity's purpose-driven initiatives and employee resource groups.

• Potential for stock options or performance-based bonuses.

• Flexible work arrangements supporting work-life balance.

Working Hours: A standard 40-hour work week is typical. Benevity emphasizes a flexible hybrid approach, allowing for adaptable schedules and trust in employees to manage their time effectively to meet deliverables.

📝 Enhancement Note: The salary estimate reflects mid-level expertise in a specialized content role within Canada. Benefits are assumed to be competitive for a company like Benevity, focusing on employee well-being, professional growth, and purpose-driven work. The hybrid model is clarified to indicate flexibility rather than strict in-office days.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Social Impact/Corporate Social Responsibility Software)

Company Size: Benevity is a significant player in its niche, described as having "people working all over the world." Based on typical company growth in this sector, it's likely between 500-2000 employees, indicating a structured yet agile environment.

Founded: Benevity was founded in 2007. This history suggests a company with established processes and a mature understanding of its market, while still being innovative.

Team Structure:

• The role reports to a Product Content Manager, indicating a dedicated team focused on product-related content.

• This team likely collaborates closely with Product Design, Product Management, and Engineering departments, forming integrated product teams.

Methodology:

• Benevity employs user-centered design principles, prioritizing the user experience in product development.

• Content design and technical writing are integrated into the product development lifecycle, ensuring content is considered from the outset.

• A focus on accessibility, inclusivity, and global relevance guides content creation.

• The company fosters continuous improvement of its content practices through established guidelines and design systems.

Company Website: https://www.benevity.com/

📝 Enhancement Note: Benevity's identity as a B Corporation and its focus on "doing good" are central to its culture. This will likely translate into a work environment that values purpose, collaboration, and social impact, influencing decision-making and team dynamics. The company's global presence also suggests a diverse and inclusive workforce.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-level individual contributor role within the Product Content team. It offers a specialization in technical writing and UX content design, with opportunities to influence product strategy through content.

Reporting Structure: The role reports to a Product Content Manager, who likely oversees a team of content designers and technical writers. This structure provides mentorship and guidance while allowing for autonomy in project execution.

Operations Impact: The impact of this role is directly tied to the usability and effectiveness of Benevity's products, particularly new features and AI functionalities. By creating clear, accessible, and user-friendly content, the writer will enhance customer adoption, reduce support load, and improve overall user satisfaction, directly contributing to the company's mission and business objectives.

Growth Opportunities:

• Specialization: Deepen expertise in UX content design for complex technical products or AI features.

• Leadership: Progress into senior content design roles, mentorship positions, or team lead opportunities within Product Content.

• Cross-functional Expansion: Transition into broader product management, UX research, or content strategy roles with further development.

• Industry Knowledge: Gain extensive experience in the corporate social responsibility and employee engagement technology sector.

• Skill Development: Opportunities to lead content initiatives, contribute to the evolution of content standards, and present work to senior stakeholders.

📝 Enhancement Note: The growth potential in this role is significant, moving from an individual contributor to specialized expertise or leadership. The company's focus on innovation (AI features) provides a unique opportunity for career advancement in a rapidly evolving tech landscape.

🌐 Work Environment

Office Type: Benevity utilizes a hybrid work model, suggesting a flexible approach that balances remote work with in-office collaboration. This indicates a modern office environment designed to foster connection and teamwork when employees are present.

Office Location(s): The primary specified location is Calgary, Alberta, Canada. Benevity also has a global presence, with employees in Spain, Switzerland, the United Kingdom, and the United States, suggesting a company that values distributed teams and international collaboration.

Workspace Context:

• The hybrid model likely means access to well-equipped office spaces for collaborative sessions, team meetings, and focused work.

• Expect a technology-forward environment with the tools necessary for content creation, collaboration, and communication.

• Opportunities for interaction with diverse teams across different functions and potentially different geographies.

Work Schedule: A standard 40-hour work week is expected, with flexibility in scheduling to accommodate the hybrid model and personal needs, provided deliverables are met. This allows for effective management of content creation processes and responsive collaboration across time zones.

📝 Enhancement Note: The hybrid work environment at Benevity is presented as a key aspect of their culture, emphasizing trust and flexibility. This suggests an environment where employees are empowered to manage their work effectively, balancing individual focus with team collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess core skills and experience.

• Hiring Manager Interview: Discussion about your background, experience, and fit for the role and team, focusing on your approach to technical writing and UX content design.

• Skills Assessment/Work Sample: A practical exercise, potentially involving a small writing or content design task, to evaluate your ability to apply methodologies and produce high-quality content. This may also involve presenting a case study from your portfolio.

• Cross-functional Interviews: Conversations with product designers, product managers, or engineers to assess collaboration skills and ability to align stakeholders.

• Final Interview: Potentially with senior leadership to discuss overall fit, career aspirations, and strategic alignment with Benevity's mission.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best showcase your technical writing and UX content design skills across different product areas or feature types.

• Context is Key: For each project, clearly outline the challenge, your specific contributions, the tools/methodologies used, and the measurable outcomes or impact.

• Show, Don't Just Tell: Include visual examples of your work (screenshots, links to live content, mockups) and highlight your role in the process.

• Highlight Process: Emphasize your thought process, how you approached user needs, collaborated with teams, and adhered to or influenced content standards.

• Tailor to Benevity: If possible, subtly align your portfolio examples or case study narratives with Benevity's mission and the types of products they offer.

Challenge Preparation:

• Understand the Scope: Be prepared for a task that tests your ability to quickly grasp a new feature or concept and translate it into clear, user-centric content.

• Focus on Process: Demonstrate how you would approach the task, including research, drafting, and seeking feedback, rather than just delivering a final output.

• Accessibility & Inclusivity: Ensure your approach considers accessibility standards and uses inclusive language.

• Time Management: Practice working within a defined timeframe to deliver a polished piece of content.

📝 Enhancement Note: The interview process is designed to thoroughly evaluate both technical skills and collaborative abilities. The portfolio review is a critical step, requiring candidates to present compelling evidence of their expertise and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Experience with platforms like Contentful, Adobe Experience Manager, or similar for managing external help center content.

• Documentation Tools: Familiarity with tools like MadCap Flare, Paligo, or Confluence for authoring and organizing technical documentation.

• Collaboration Platforms: Proficiency with tools such as Slack, Microsoft Teams, or Google Workspace for team communication and project coordination.

• Project Management Software: Experience with tools like Jira, Asana, or Trello for tracking tasks, progress, and deliverables within product teams.

Analytics & Reporting:

• Analytics Platforms: Basic understanding of how to interpret user behavior data from tools like Google Analytics or Amplitude to inform content decisions.

• User Feedback Tools: Familiarity with tools for collecting and analyzing user feedback, such as surveys or in-app feedback widgets.

CRM & Automation:

• While not a primary focus for this role, an understanding of how content interactions within a CRM or marketing automation platform might be beneficial for context.

📝 Enhancement Note: While specific tools aren't listed, the description implies a need for proficiency in standard content authoring, collaboration, and project management tools common in tech companies. The emphasis on user-centered design suggests comfort with tools that provide user insights.

👥 Team Culture & Values

Operations Values:

• Purpose-Driven: A strong commitment to Benevity's mission of enabling companies and their employees to do good, fostering a sense of meaningful work.

• Collaboration: A culture that emphasizes teamwork and cross-functional cooperation to achieve shared goals.

• Innovation: Encouragement to explore new ideas, particularly around AI features and improving product experiences.

• Inclusivity & Belonging: A deep commitment to Diversity, Equity, Inclusion, and Belonging, creating a supportive environment for all employees.

• User-Centricity: A focus on understanding and serving the needs of Benevity's clients and end-users.

Collaboration Style:

• Integrated within product teams, working closely with designers, product managers, and engineers.

• Emphasis on open communication, constructive feedback, and shared ownership of product outcomes.

• A proactive approach to seeking input and aligning stakeholders to ensure content meets diverse needs.

• A culture of continuous improvement, where processes and practices are regularly reviewed and refined.

📝 Enhancement Note: Benevity's stated values, particularly around purpose, DEIB, and inclusivity, are central to its identity and will shape the candidate experience and team dynamics. Candidates who align with these values will likely thrive in this environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Technical Depth with User Simplicity: Effectively communicating complex technical details and AI functionalities in a way that is easily understood by a broad user base.

• Navigating Rapid Product Development: Keeping pace with frequent updates and new feature releases, especially in AI, and ensuring timely, accurate documentation.

• Globalizing Content: Creating content that is universally understandable and adaptable for international markets, considering cultural nuances and localization needs.

• Influencing Product Decisions: Advocating for content best practices and user needs within product teams that may prioritize other aspects of development.

Learning & Development Opportunities:

• AI Content Specialization: Gaining expertise in documenting and designing content for AI-driven features, a rapidly growing field.

• Advanced UX Content Design: Deepening skills in information architecture, user research, and content strategy through hands-on experience.

• Cross-functional Skill Development: Learning about product management, UX design, and engineering processes to foster better collaboration.

• Industry Exposure: Becoming an expert in the corporate social responsibility and giving technology sector.

• Mentorship: Opportunities to learn from experienced Product Content Managers and senior team members.

📝 Enhancement Note: The challenges presented are typical for a role at the forefront of product innovation, particularly with AI. The growth opportunities are substantial, offering pathways to specialization and broader impact within the product and tech domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to document a complex technical feature or AI functionality. What was your process, and how did you ensure user comprehension?" (Focus on methodology, user empathy, and clarity.)

• "How do you approach collaborating with product managers, designers, and engineers to ensure content is aligned with product goals and user needs?" (Highlight your communication, stakeholder management, and collaborative problem-solving skills.)

Company & Culture Questions:

• "What interests you about Benevity's mission and our focus on 'doing good'?" (Research Benevity's values, B Corp status, and impact initiatives.)

• "How do you contribute to an inclusive and diverse work environment?" (Be ready to share examples of how you champion DEIB in your work and interactions.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio piece, use a STAR method (Situation, Task, Action, Result) or a similar framework to tell a clear story.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the effectiveness of your content (e.g., improved task completion, reduced support queries, increased engagement).

• Showcase Your Process: Explain your thought process, research methods, and how you collaborated with teams. This is as important as the final output.

• Highlight Technical and UX Skills: Ensure your presentation clearly shows your capabilities in both technical writing and strategic UX content design.

• Be Concise and Engaging: Practice your presentation to ensure it flows well within the allotted time and keeps your audience engaged.

📝 Enhancement Note: Interview preparation should focus on demonstrating both technical writing craft and strategic UX content design thinking, with a strong emphasis on collaboration and understanding Benevity's unique mission.

📌 Application Steps

To apply for this Technical and UX Content Writer position:

• Submit your resume and a compelling portfolio through the Benevity careers portal.

• Portfolio Preparation: Curate a portfolio that showcases your best work in technical writing and UX content design. Ensure each project includes a clear description of the challenge, your process, your specific contributions, and any measurable outcomes. Prioritize examples related to product features, user interfaces, and technical documentation.

• Resume Optimization: Tailor your resume to highlight keywords and responsibilities mentioned in the job description, such as "Technical Writing," "UX Content Design," "User-Centered Design," "Content Accessibility," "Collaboration," and specific tools or methodologies you've used. Quantify your achievements whenever possible.

• Interview Preparation: Research Benevity's mission, values, and recent product developments. Prepare to discuss your experience with technical documentation, UX content strategy, and your approach to collaboration and problem-solving, using examples from your portfolio.

• Company Research: Understand Benevity's role in the corporate social responsibility space and their commitment to DEIB. Be ready to articulate why you are a good cultural fit and how you align with their purpose-driven approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.