Studio+ Product and Experience Design_Manager

📍 Job Overview

Job Title: Studio+ Product and Experience Design Manager Company: EY Location: Los Angeles, California, United States Job Type: Full-Time Category: Digital & Product Strategy / Product Management Date Posted: January 22, 2026 Experience Level: 5-10 Years Remote Status: Hybrid

🚀 Role Summary

• Lead the strategic definition and execution of digital product roadmaps, driving client transformation from concept through market launch.
• Champion product vision and strategy, translating complex business and customer needs into actionable requirements for design and engineering teams.
• Drive the end-to-end product lifecycle, including customer research, feedback analysis, performance metric tracking, and continuous experience optimization.
• Leverage cutting-edge technologies, including AI and Generative AI, to embed innovation into product delivery workflows and accelerate value realization.
• Manage client relationships, engagement economics, and business development pursuits to foster practice growth and client success.

📝 Enhancement Note: This role is positioned within EY's Business Consulting practice, specifically focusing on their "Studio+" offering for Digital & Product Strategy. The emphasis on "Manager" level implies significant responsibility for client engagement, team leadership, and business development, requiring a blend of strategic thinking, tactical execution, and strong interpersonal skills. The role is deeply embedded in product management principles, with a forward-looking approach incorporating AI and GenAI.

📈 Primary Responsibilities

• Define and drive product strategy for digital transformation initiatives, encompassing ideation, roadmap development, and go-to-market execution.
• Develop comprehensive customer personas, journey maps, product capability frameworks, and detailed feature roadmaps.
• Manage product backlogs and sprint planning using agile project management tools such as Jira, Azure DevOps (ADO), and Confluence.
• Apply design thinking methodologies and digital media expertise to solve complex client business challenges.
• Conduct both qualitative and quantitative customer research, leveraging tools like Qualtrics, SurveyMonkey, Adobe Analytics, and Google Analytics to inform product decisions.
• Prototype product designs using tools like Figma or Generative AI to facilitate feedback loops and refine solution architectures.
• Collaborate closely with technical architects, engineering teams, and UX/UI designers to deliver seamless omni-channel experiences across websites, mobile applications, and kiosks.
• Translate high-level business and product requirements into innovative and differentiated design solutions that meet client objectives.
• Manage client expectations, build trust, and cultivate long-term strategic relationships.
• Oversee engagement economics, including accurate resource planning, budget management, and financial forecasting.
• Lead business development efforts, including identifying opportunities, contributing to proposal development, and presenting EY's capabilities.
• Lead, mentor, and develop diverse project teams, fostering a culture of innovation, collaboration, and delivery excellence.

📝 Enhancement Note: The responsibilities highlight a dual focus on client delivery and practice growth. The emphasis on "concept to market," "omni-channel experiences," and "AI/GenAI" indicates a modern, agile approach to product development. The mention of "engagement economics" and "business development" points to the managerial and client-facing nature of the role, requiring P&L awareness and sales acumen.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Computer Science, Information Systems, Industrial/Systems Engineering, Design, or a closely related field.

Experience: 4-6 years of progressive experience in digital strategy, product strategy, or defining and launching customer experiences in B2C or B2B environments.

Required Skills:

• Proven expertise in digital strategy, product strategy, and customer experience (CX) design and delivery.
• Demonstrated success in taking digital products from initial concept through to market launch within agile, cross-functional teams.
• Experience in delivering complex software platforms, products, and services, particularly for technical or business user audiences.
• Proficiency in defining product roadmaps, articulating product requirements, and managing the launch of new product features.
• Strong background in customer research methodologies, user testing, and translating insights into actionable product improvements.
• Ability to design and deliver integrated omni-channel customer experiences across various digital touchpoints.
• Experience leveraging Generative AI and Agentic AI to accelerate product development cycles and enhance value delivery.
• Robust analytical, problem-solving, communication, and leadership skills.
• Demonstrated experience in client-facing roles, engaging with multi-disciplinary teams.
• Familiarity with agile project management tools and methodologies (e.g., Jira, Azure DevOps, Rally, Confluence).
• Significant people management experience, including leading project teams and managing direct reports.
• Ability to actively support business development opportunities throughout the entire sales lifecycle.

Preferred Skills:

• Proven ability to navigate and influence within complex organizational structures to drive strategic outcomes.
• Strong analytical and critical thinking skills for complex problem-solving.
• Excellent interpersonal and communication skills, with the ability to effectively engage with stakeholders at all levels.
• Previous experience in a strategy or business consulting role, preferably within a professional services firm.
• Strong business development acumen and proven client relationship management skills.
• Experience with AI/ML integration into product development and operational workflows.
• Familiarity with a broad range of digital platforms and technologies relevant to sales, service, marketing, and commerce.

📝 Enhancement Note: The requirements suggest a candidate with a blend of strategic foresight, technical understanding, and strong leadership capabilities. The "4-6 years" requirement for digital strategy/product management, coupled with "significant people management experience," indicates this is a mid-to-senior level role with direct reports and substantial client engagement responsibilities. The preference for consulting experience aligns with EY's service model.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product development lifecycles, from initial concept and strategy through to launch and iteration, demonstrating a clear process.
• Include case studies highlighting successful digital product launches or significant customer experience enhancements, with a focus on measurable business impact.
• Provide examples of product roadmaps, user stories, and requirement documentation, illustrating a structured approach to product definition.
• Demonstrate experience with agile methodologies and project management tools, showcasing how processes were managed and optimized.
• Present examples of how data and research (qualitative and quantitative) were used to inform product decisions and drive user-centric design.

Process Documentation:

• Detail your approach to defining product vision and strategy, including stakeholder alignment and market analysis.
• Illustrate your process for backlog management, sprint planning, and agile execution, emphasizing efficiency and adaptability.
• Document your methodology for conducting customer research, user testing, and incorporating feedback into product iterations.
• Showcase your experience in collaborating with design, engineering, and technical teams, outlining communication and workflow integration strategies.
• Provide examples of how you have leveraged AI/GenAI in product ideation, development, or delivery workflows.

📝 Enhancement Note: For a Manager role in product strategy and digital transformation, a portfolio is crucial. It should not just list projects but demonstrate a deep understanding of product management processes, agile execution, and the ability to translate strategic vision into tangible, impactful digital products. The inclusion of AI/GenAI in the portfolio is a key differentiator.

💵 Compensation & Benefits

Salary Range:

• US National Base Salary Range: $117,100 - $214,400 annually.
• California (excluding Sacramento), New York City Metro Area, and Washington State Base Salary Range: $140,500 - $243,700 annually.

Factors Influencing Salary: Individual salaries within these ranges are determined by a comprehensive evaluation of education, experience, knowledge, skills, and geographic location.

Benefits:

• Comprehensive medical and dental coverage.
• Pension plan participation.
• 401(k) retirement savings plan.
• A wide range of paid time off (PTO) options, including flexible vacation policy, EY Paid Holidays, Winter/Summer breaks, and Personal/Family Care leave.

Working Hours:

• Hybrid work model with an expectation of 40-60% in-person collaboration over the course of an engagement, project, or year for client-serving roles.
• Standard working hours are assumed to be approximately 40 hours per week, with flexibility managed within the hybrid model and project demands.

📝 Enhancement Note: The salary ranges provided are explicit and differentiated by region, reflecting a standard practice for large professional services firms. The benefits package is comprehensive, highlighting typical offerings for a Manager-level position in the consulting industry. The hybrid work model details are crucial for candidates assessing work-life integration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services, Consulting, Technology, Digital Transformation, Business Advisory. Company Size: EY is a global leader, employing over 300,000 professionals worldwide, indicating a large, well-resourced organization. Founded: EY's origins trace back to the late 19th century, evolving through mergers to become one of the "Big Four" accounting and professional services firms. This long history signifies stability and extensive industry experience.

Team Structure:

• The role sits within the "Business Consulting – Studio+ – Digital & Product Strategy" team, a specialized unit focused on innovation and digital transformation.
• As a Manager, you will likely lead project teams composed of designers, strategists, analysts, and technologists, reporting to a Senior Manager or Partner.
• Collaboration is expected to be extensive, both within the immediate team and across various client functions and EY service lines (e.g., Technology, Strategy, Assurance).

Methodology:

• EY emphasizes a data-driven approach to problem-solving and strategy development.
• Design Thinking is a core methodology for understanding user needs and developing innovative solutions.
• Agile and hybrid methodologies are utilized for efficient product development and project delivery.
• A strong focus on client collaboration and co-creation is embedded in EY's consulting approach.

Company Website: https://www.ey.com/

📝 Enhancement Note: EY's reputation as a "Big Four" firm suggests a culture that values professionalism, integrity, and high ethical standards. The "Studio+" designation implies a more innovative, design-led, and client-centric approach within the broader consulting framework, likely fostering a dynamic and collaborative environment for product and experience design.

📈 Career & Growth Analysis

Operations Career Level: Manager (Product Management/Digital Strategy) This level signifies a transition from individual contribution to leading teams and client engagements. It requires strategic thinking, strong client management skills, and the ability to drive business development. The role demands expertise in product lifecycle management, agile methodologies, and a forward-looking perspective on digital innovation, including AI.

Reporting Structure: You will report to a Senior Manager or Partner within the Digital & Product Strategy practice. You will also be responsible for directly managing and mentoring junior team members (e.g., Product Owners, Business Analysts, UX Designers) on client projects.

Operations Impact: This role has a direct impact on client success by shaping their digital vision, improving customer experiences, and driving revenue growth through innovative product strategies. As a Manager, you will be instrumental in growing EY's Digital & Product Strategy practice by contributing to business development, thought leadership, and client relationship management, thereby influencing the firm's strategic direction and market position.

Growth Opportunities:

• Leadership Advancement: Potential progression to Senior Manager, Principal, or Partner within EY's consulting practice, leading larger engagements and strategic initiatives.
• Specialization: Deepen expertise in specific industries (e.g., Financial Services, Technology, Healthcare) or emerging technologies (e.g., AI/GenAI product strategy, immersive experiences).
• Skill Development: Access to EY's extensive learning and development programs, including certifications, executive education, and specialized training in areas like AI, product management, and leadership.
• Business Development: Opportunities to lead sales pursuits, build client relationships, and contribute to the strategic growth of the practice.

📝 Enhancement Note: EY, as a global professional services firm, offers structured career paths with clear progression opportunities. A Manager role in a specialized practice like Digital & Product Strategy provides a strong foundation for advancement into senior leadership roles, with ample opportunities for continuous learning and skill enhancement in cutting-edge areas.

🌐 Work Environment

Office Type: Hybrid work environment. EY emphasizes a team-led and leader-enabled approach, with client-serving roles expected to collaborate in person 40-60% of the time on engagements. This suggests a blend of remote work flexibility and in-office collaboration for team synergy and client needs.

Office Location(s): The primary location is Los Angeles, California. EY operates globally, so travel to client sites, which could be domestic or international, is a significant component of the role (estimated 50-80% travel).

Workspace Context:

• The workspace is designed to foster collaboration, innovation, and client engagement. Expect a dynamic environment with opportunities to work with diverse teams and clients.
• Access to EY's internal technology stack, collaboration tools, and shared knowledge resources will be available.
• The environment encourages continuous learning and professional development, with ample opportunities for mentorship and knowledge sharing.

Work Schedule:

• While typically around 40 hours per week, client demands and project timelines may require extended hours. The hybrid model offers flexibility in managing work-life balance, with a focus on delivering results and meeting client needs effectively.
• The flexible vacation policy allows for personal time off as needed, supported by designated holidays and breaks.

📝 Enhancement Note: The 50-80% travel expectation is a critical factor for candidates to consider. The hybrid model aims to balance this with flexibility, but the significant client-facing travel is a hallmark of many consulting roles. The emphasis on collaboration suggests an environment where teamwork and communication are highly valued.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review your application and resume to assess basic qualifications and fit.
• Hiring Manager Interview: A conversation focused on your experience, skills, and understanding of product management, digital strategy, and leadership. Expect behavioral questions.
• Case Study/Presentation: You may be asked to prepare and present a case study related to product strategy, digital transformation, or customer experience design. This will assess your strategic thinking, problem-solving abilities, and presentation skills.
• Team/Panel Interviews: Interviews with other members of the Digital & Product Strategy team, potentially including senior leaders, to evaluate cultural fit, collaboration style, and depth of expertise.
• Final Round: May involve a discussion with a Partner or senior executive, focusing on business development acumen and strategic vision.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your end-to-end product management capabilities, strategic thinking, and impact. Focus on quality over quantity.
• Highlight Process & Impact: For each case study, clearly articulate the problem, your role, the process you followed (including methodologies and tools), the solutions implemented, and most importantly, the measurable business outcomes and ROI.
• Showcase AI/GenAI Integration: If applicable, prominently feature projects where you've leveraged AI or Generative AI to drive innovation or efficiency.
• Tailor to EY: Understand EY's consulting approach and values. Frame your experience in terms of client value, strategic impact, and collaborative problem-solving.
• Prepare for Walkthrough: Be ready to discuss your portfolio in detail, answering questions about your decisions, challenges, and learnings.

Challenge Preparation:

• Product Strategy Case: Be prepared to analyze a business problem, define a product strategy, outline a roadmap, and identify key metrics for success. Consider how AI/GenAI could be leveraged.
• Digital Transformation Scenario: Practice thinking through how to guide a client through a significant digital transformation, focusing on product and experience design.
• Leadership & Team Management: Prepare examples of how you have led teams, managed conflict, mentored junior staff, and driven cross-functional collaboration.
• Business Development: Think about how you would identify opportunities within a client organization and articulate EY's value proposition.

📝 Enhancement Note: The interview process is likely rigorous, reflecting the Manager level and client-facing nature of the role. A strong portfolio that demonstrates tangible results and a strategic approach, particularly with AI integration, will be key. Candidates should prepare to articulate their leadership style and business development capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Product Management & Collaboration: Jira, Azure DevOps (ADO), Confluence, Fluid (potentially internal EY tool).
• Design & Prototyping: Figma, Generative AI tools for prototyping.
• Analytics & Research: Qualtrics, SurveyMonkey, Adobe Analytics, Google Analytics.
• CRM & Sales Enablement (Implied): Salesforce (mentioned as a platform EY leverages for clients).
• AI/GenAI Platforms: Expertise in leveraging AI and Generative AI tools for product ideation, development, and delivery.

Analytics & Reporting:

• Proficiency in utilizing web analytics (Adobe Analytics, Google Analytics) for user behavior analysis and performance tracking.
• Experience with survey tools (Qualtrics, SurveyMonkey) for direct customer feedback collection.
• Ability to derive insights from data to inform product strategy and iteration.

CRM & Automation:

• Familiarity with enterprise CRM platforms like Salesforce, as EY implements and leverages these for clients.
• Understanding of how product management integrates with sales, service, and marketing automation platforms.
• Experience with integration tools to connect various systems and ensure data flow.

📝 Enhancement Note: The role explicitly mentions several key tools (Jira, ADO, Confluence, Figma, Qualtrics, Adobe Analytics, Google Analytics) and platforms (Salesforce, ServiceNow, Adobe). A strong candidate will have hands-on experience with a majority of these, particularly in an agile product management context. The emphasis on AI and GenAI tools indicates a need for familiarity with newer technologies impacting product development.

👥 Team Culture & Values

Operations Values:

• Integrity & Ethics: As part of EY, upholding the highest ethical standards and demonstrating integrity in all dealings is paramount.
• Client Focus: A deep commitment to understanding and exceeding client expectations, delivering exceptional value and building trusted partnerships.
• Innovation & Continuous Learning: Fostering a culture that embraces new ideas, encourages experimentation, and prioritizes ongoing professional development, especially in digital and AI domains.
• Collaboration & Teamwork: Valuing diverse perspectives and working effectively across teams and disciplines to achieve shared goals.
• Excellence & Quality: Striving for the highest standards of quality in all deliverables and driving impactful business outcomes.

Collaboration Style:

• Cross-Functional Integration: Expected to work seamlessly with designers, engineers, data scientists, strategists, and client teams to bring products to life.
• Open Communication: Encouraging transparent and constructive dialogue, providing and receiving feedback openly to improve processes and outcomes.
• Stakeholder Management: Effectively engaging with and influencing stakeholders at all levels, from client executives to project team members.
• Mentorship & Development: Actively contributing to the growth of junior team members through guidance, coaching, and knowledge sharing.

📝 Enhancement Note: EY's values are deeply ingrained, emphasizing trust, integrity, and a commitment to "Building a better working world." The culture within the Studio+ practice likely amplifies these with a focus on innovation, design thinking, and agile execution, fostering a dynamic and collaborative environment where continuous learning is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs vs. Product Vision: Navigating competing priorities between client demands and maintaining a cohesive, long-term product vision.
• Rapid Technological Evolution: Keeping pace with the fast-changing landscape of digital technologies, AI, and GenAI, and integrating them effectively into product strategies.
• Managing Diverse Stakeholders: Effectively aligning and managing expectations across various client stakeholders and internal EY teams with different perspectives and priorities.
• Driving Change in Complex Organizations: Facilitating digital transformation and product adoption within client organizations that may have established processes and resistance to change.
• Significant Travel Requirements: Adapting to a demanding travel schedule (50-80%) while maintaining work-life balance and team cohesion.

Learning & Development Opportunities:

• AI/GenAI Specialization: Opportunities to become a leader in applying AI and Generative AI to product strategy and development through EY's extensive training programs and real-world projects.
• Leadership Development: Formal leadership training, mentorship programs, and opportunities to lead larger, more complex client engagements and teams.
• Industry Expertise: Deepen knowledge in specific industry verticals through specialized training, client work, and internal EY knowledge networks.
• Consulting Skills: Enhance business development, client relationship management, and strategic advisory skills through hands-on experience and formal training.
• Cross-Disciplinary Exposure: Gain exposure to a wide range of EY services and expertise, broadening your understanding of business challenges and solutions.

📝 Enhancement Note: The challenges are typical for senior consulting roles involving digital transformation and client management. The growth opportunities are significant, leveraging EY's global resources for professional development, leadership advancement, and specialization in high-demand areas like AI.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to define a product strategy for a complex digital initiative. What was your process, and what was the outcome?" (Focus on strategic thinking, roadmap development, and measurable results.)
• "How would you leverage AI/Generative AI to enhance a client's customer experience or streamline their product development process? Provide a specific example." (Assess innovation, technical understanding, and application of emerging tech.)
• "Walk me through a challenging client engagement where you had to manage competing stakeholder expectations. How did you navigate the situation and ensure project success?" (Evaluate client management, communication, and problem-solving skills.)

Company & Culture Questions:

• "What attracts you to EY and specifically to the Studio+ Digital & Product Strategy team?" (Demonstrate research into EY's values, culture, and the specific practice.)
• "How do you foster a collaborative and innovative environment within your project teams?" (Assess leadership style and ability to drive team performance.)
• "How do you measure the success of a digital product or customer experience initiative?" (Focus on KPIs, ROI, and data-driven decision-making.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the client's objective, the problem you solved, your specific role and actions, the methodologies and tools used, the solution delivered, and the quantifiable business impact.
• Emphasize Process and Rationale: Be prepared to explain why you made certain decisions, the trade-offs considered, and how your process led to the outcome.
• Highlight Leadership and Collaboration: Showcase instances where you led teams, influenced stakeholders, and collaborated effectively to achieve results.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the value and ROI of your work. For product launches, discuss user adoption, revenue impact, cost savings, or customer satisfaction improvements.
• Conciseness and Clarity: Present your case studies clearly and concisely, focusing on the most impactful aspects. Be ready to dive deeper into specific areas if asked.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of strategic product thinking, hands-on execution experience, strong leadership, and business development potential. Case studies should be well-structured, highlighting process, impact, and the ability to leverage modern technologies like AI.

📌 Application Steps

To apply for this Studio+ Product and Experience Design Manager position:

• Submit your application through the EY careers portal https://careers.ey.com/ey/job/Los-Angeles-Studio%2B-Product-and-Experience-Design_Manager-CA-90017-5418/1286433001/.
• Tailor Your Resume: Customize your resume to highlight experience in digital strategy, product management, customer experience design, agile methodologies, AI/GenAI integration, client-facing roles, and leadership. Use keywords from the job description.
• Prepare Your Portfolio: Curate 2-3 strong case studies that demonstrate your end-to-end product lifecycle management experience, strategic impact, and measurable results. Focus on projects involving digital transformation and ideally, AI/GenAI.
• Research EY and Studio+: Understand EY's consulting approach, values, and the specific offerings of the Studio+ practice. Familiarize yourself with their client successes and industry focus.
• Practice Interview Responses: Prepare for behavioral and situational questions, focusing on the STAR method (Situation, Task, Action, Result) for your examples. Practice articulating your portfolio and your approach to product strategy and leadership.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.