Sr. UX Researcher, Human Factors, Devices & Services Experience Design

📍 Job Overview

Job Title: Sr. UX Researcher, Human Factors, Devices & Services Experience Design

Company: Amazon

Location: Sunnyvale, California, United States

Job Type: Full-time

Category: User Experience Research / Human Factors

Date Posted: April 21, 2026

Experience Level: 10+ Years

Remote Status: On-site

🚀 Role Summary

• This Sr. UX Researcher role is critical for informing the design of Amazon's complex hardware devices by applying deep expertise in Human Factors, Ergonomics, and Anthropometric modeling.

• The position involves defining and executing innovative research methodologies, including biomechanical studies and anthropometric modeling, to answer challenging Human Factors questions.

• A key aspect of this role is translating complex research findings into measurable design and engineering metrics that drive product innovation.

• The researcher will collaborate closely with cross-functional partners in design, product management, and engineering to develop and test end-to-end solutions, ensuring a strong customer-centric approach.

📝 Enhancement Note: While the job title mentions "Devices & Services Experience Design," the core responsibilities and required qualifications strongly indicate a focus on hardware product development and the physical user experience, rather than purely digital services. The emphasis on Human Factors, Ergonomics, and biomechanical studies points to a role deeply embedded in the physical product design lifecycle.

📈 Primary Responsibilities

• Leverage extensive knowledge of Human Factors, Ergonomics, and Anthropometric modeling to provide critical insights for the design of Amazon's advanced and complex hardware devices.

• Lead the definition of research questions, guiding product teams and leadership towards the most impactful areas of inquiry.

• Design, execute, and potentially innovate research methods, including field studies, lab-based user testing, remote testing, biomechanical assessments, and anthropometric modeling, tailored to specific project needs.

• Analyze diverse data types from primary and secondary research to deliver clear, insightful, and actionable findings that directly influence product strategy and design.

• Translate user insights and research outcomes into concrete, measurable design and engineering metrics to ensure objective evaluation of product performance and user experience.

• Foster close collaboration with design, product management, engineering, and marketing teams to conceptualize, develop, and iteratively test innovative end-to-end solutions that align with key customer outcomes.

• Develop and champion first-principles thinking to guide design decision-making and strategic investment prioritization within the Devices & Services domain.

• Present complex research findings and recommendations clearly and persuasively to various audiences, including senior leadership, demonstrating strong communication and analytical skills.

📝 Enhancement Note: Given the "Sr." title and 8+ years of experience requirement, this role is expected to operate with significant autonomy, define research strategies, mentor junior researchers, and influence product roadmaps. The responsibility for "inventing" research methods suggests a need for creative problem-solving and pushing the boundaries of current practices.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 8 years of hands-on professional experience in ergonomic product design, anthropometric modeling and fitting, and laboratory-based user studies.

Required Skills:

• Deep expertise in Human Factors principles and their application to product design.

• Proficient in Ergonomics, including assessment of physical workloads, user comfort, and safety in product interaction.

• Strong capabilities in Anthropometric modeling and fitting to ensure products accommodate a diverse user base.

• Extensive experience designing and conducting lab-based user studies, including biomechanical testing and measurement.

• Skilled in iterative prototype and concept testing methodologies to refine product designs.

• Proven success in leading Human Factors and Ergonomic research projects from conception to impactful conclusion.

• Experience with physical, physiological, and behavioral data collection techniques.

• Advanced quantitative data analysis and statistical modeling skills.

Preferred Skills:

• Experience in a technical field such as software development, network development, or IT, offering a broader understanding of product ecosystems.

• Experience conducting UX research in non-US markets, understanding cultural nuances and diverse user needs.

• Familiarity with working in a highly Agile/Scrum development environment, adapting research to rapid iteration cycles.

• Experience in inventing or significantly advancing novel research methodologies.

• Proficiency with statistical software packages (e.g., R, SPSS, SAS) and data visualization tools.

📝 Enhancement Note: The "10+ Years" experience level inferred by the AI suggests an expectation for leadership and strategic contribution beyond typical senior researcher roles. Candidates should be prepared to discuss their experience in mentoring, influencing product strategy, and driving large-scale research initiatives.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing a range of past work experience and key deliverables.

• Portfolio should include examples of study plans, detailed research reports, user personas, and documented research findings.

• Demonstrate experience in applying research insights to tangible product design and engineering improvements.

Process Documentation:

• Showcase examples of defining and executing research methodologies, detailing the rationale behind method selection.

• Include documentation of data analysis processes, emphasizing quantitative and qualitative techniques used.

• Provide evidence of translating complex research findings into actionable recommendations and measurable metrics.

• Demonstrate experience in iterative design and testing cycles, illustrating how feedback was incorporated into product development.

📝 Enhancement Note: For a Senior role at Amazon, the portfolio should not just list projects but tell a story. It needs to clearly articulate the problem, the research approach, the insights derived, the impact on the product/business, and the candidate's specific contribution. For this role, specific examples of ergonomic assessments, anthropometric data utilization, and biomechanical study outcomes would be highly advantageous.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance package including medical, dental, vision, and prescription coverage.

• Basic Life & AD&D insurance with options for supplemental life plans.

• Employee Assistance Program (EAP) and Mental Health Support resources.

• Medical Advice Line for health-related queries.

• Flexible Spending Accounts (FSAs) for healthcare and dependent care.

• Adoption and Surrogacy Reimbursement coverage.

• 401(k) plan with employer matching contributions.

• Generous Paid Time Off (PTO) policy.

• Parental Leave benefits.

• Sign-on bonus payments.

Working Hours:

• Standard full-time working hours are expected, likely around 40 hours per week.

• While the role is on-site, flexibility around core working hours may be available, subject to team and project needs.

📝 Enhancement Note: The provided salary range is for the Sunnyvale, California location. The total compensation includes base salary, sign-on bonuses, and RSUs, which are significant components at Amazon. Benefits are extensive and designed to support employee well-being across various life stages. The AI's inference of "10+ Years" experience level aligns with the higher end of the salary band.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Cloud Computing, Consumer Electronics, Artificial Intelligence, Digital Streaming, and more. Amazon operates across a vast and diverse range of industries, leveraging technology to innovate and scale.

Company Size: Extremely Large (Amazon is one of the world's largest employers, with over 1.5 million employees globally). This scale offers immense opportunities for impact and career growth, but also necessitates strong organizational skills and the ability to navigate complex structures.

Founded: 1994. Amazon's long history has seen it evolve from an online bookseller to a global technology and retail giant, fostering a culture of continuous innovation, customer obsession, and data-driven decision-making.

Team Structure:

• The Devices & Services Experience Design (DxD) team is a specialized unit within Amazon, focused on user experience and industrial design for Amazon's hardware and associated services.

• This Sr. UX Researcher will be part of the Human Factors and Ergonomics sub-team within DxD, working closely with industrial designers, UX designers, product managers, and hardware/software engineers.

Methodology:

• Amazon's culture is deeply rooted in data and customer obsession. Research findings are expected to be data-backed and directly tied to customer needs and business objectives.

• The DxD team emphasizes a holistic approach to user experience, considering the entire customer journey from unboxing to daily use, and integrating hardware and software design seamlessly.

• The "Day 1" philosophy encourages bold thinking, rapid prototyping, and continuous iteration.

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's culture is characterized by a high pace, strong emphasis on metrics, and a focus on long-term customer value. The DxD team specifically aims to create meaningful and innovative experiences, often pushing the boundaries of existing technology. Understanding Amazon's leadership principles is crucial for success.

📈 Career & Growth Analysis

Operations Career Level:

• This role is classified as a Senior UX Researcher, indicating a significant level of expertise and responsibility. It sits within the broader "Experience Design" function, which is critical for the success of Amazon's hardware products. The "Human Factors" specialization adds a layer of deep technical expertise.

Reporting Structure:

• The role reports into the Devices & Services Experience Design (DxD) organization, specifically within the Human Factors and Ergonomics team.

• This position will require extensive collaboration with cross-functional teams including Product Management, Industrial Design, Engineering (Hardware/Software), and potentially Marketing.

Operations Impact:

• The primary impact of this role is on the user experience and usability of Amazon's hardware devices. By applying Human Factors and Ergonomics principles, the researcher directly contributes to creating safer, more intuitive, and more effective products.

• This impact translates into customer satisfaction, reduced returns due to usability issues, enhanced product adoption, and ultimately, stronger brand loyalty and revenue for Amazon's Devices & Services business.

Growth Opportunities:

• Specialization Deepening: Opportunity to become a recognized expert in specific areas of Human Factors or Ergonomics within Amazon's vast product ecosystem.

• Leadership Development: Potential to move into a Research Manager role, leading a team of researchers, or to transition into a Principal Researcher role focusing on strategic influence and innovation.

• Cross-Functional Mobility: Possibility to explore roles in Product Management, Program Management, or other user-centric functions within Amazon, leveraging deep product and customer understanding.

• Skill Expansion: Exposure to new product categories and technologies within Amazon's portfolio, encouraging continuous learning and adaptation of research methodologies.

📝 Enhancement Note: The "10+ Years" inferred experience level suggests this role is positioned for significant impact and potential leadership. Candidates should be prepared to discuss their strategic contributions, mentorship experience, and how they've driven significant product improvements through their research.

🌐 Work Environment

Office Type:

• Amazon typically offers modern office spaces designed to foster collaboration and innovation. For this on-site role in Sunnyvale, expect a professional, tech-centric environment.

Office Location(s):

• Sunnyvale, California, USA. This location is part of Silicon Valley, a hub for technology and innovation, providing access to a rich ecosystem of talent and resources.

Workspace Context:

• Collaboration: The environment encourages close collaboration with cross-functional teams. Expect regular meetings, design reviews, and working sessions with designers, engineers, and product managers.

• Tools & Technology: Access to state-of-the-art research tools, lab equipment, and Amazon's internal development platforms will be provided.

• Team Interaction: Opportunities for frequent interaction with the Human Factors and Ergonomics team, fostering a supportive and knowledge-sharing environment. This includes participating in team syncs, critique sessions, and potentially informal knowledge-sharing events.

Work Schedule:

• The role is on-site, requiring the researcher to be present in the Sunnyvale office.

• While specific working hours can be flexible to accommodate research needs and personal commitments, core business hours will be expected for collaboration and meetings. The standard expectation is a 40-hour work week.

📝 Enhancement Note: The on-site requirement in Sunnyvale, CA, is typical for roles involving physical product development and lab-based research, ensuring close proximity to design and engineering teams and access to necessary research facilities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter screen to assess basic qualifications, experience alignment, and interest in the role and Amazon.

• Hiring Manager Interview: Deep dive into experience, research philosophy, leadership potential, and fit with the team's objectives. Expect questions about past projects and impact.

• Portfolio Review: A dedicated session where the candidate presents their portfolio, showcasing key projects, methodologies, and outcomes. This is a critical step for evaluating practical skills and communication.

• Cross-Functional Interviews: Interviews with peers and stakeholders from Design, Engineering, and Product Management. These interviews focus on collaboration skills, ability to influence, and practical application of Human Factors principles.

• Bar Raiser Interview: A final interview conducted by a trained interviewer from outside the direct hiring team, focused on assessing Amazon's Leadership Principles and ensuring the candidate meets Amazon's high bar for talent.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 impactful projects that best demonstrate your expertise in Human Factors, Ergonomics, Anthropometric modeling, and biomechanical testing.

• Structure Your Narrative: For each project, clearly articulate the problem statement, your specific role and contributions, the research questions, methodologies used (and why), key insights, design/engineering recommendations, and the measurable impact or outcome.

• Highlight Methodology: Showcase your ability to define and execute appropriate research methods, including any innovative approaches you've developed. Emphasize your analytical skills in processing physical, physiological, and behavioral data.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your research and its contribution to product improvement or business goals.

• Be Prepared for Deep Dives: Expect detailed questions about your process, decision-making, and challenges encountered.

Challenge Preparation:

• Case Study: You may be asked to analyze a hypothetical product or scenario and outline a research plan, or to critique an existing design from a Human Factors perspective.

• Methodology Design: Be ready to propose specific research methods for complex problems, justifying your choices based on feasibility, scope, and desired outcomes.

• Data Interpretation: Prepare to discuss how you would analyze and interpret various types of data (e.g., biomechanical measurements, user feedback, anthropometric data) to derive actionable insights.

📝 Enhancement Note: Given the "Sr." level and Amazon's rigorous hiring process, candidates should prepare for multiple rounds of interviews, including a significant portfolio presentation. Emphasis will be placed on demonstrating leadership, strategic thinking, and a data-driven approach to research.

🛠 Tools & Technology Stack

Primary Tools:

• Statistical Software: Proficiency in tools like R, SPSS, SAS, or similar for quantitative data analysis and statistical modeling.

• Data Visualization Tools: Experience with tools such as Tableau, Power BI, or Python libraries (e.g., Matplotlib, Seaborn) for presenting data effectively.

• Modeling Software: Familiarity with anthropometric modeling software (e.g., RAMSIS, JACK) and biomechanical analysis tools.

• Simulation Software: Potentially experience with software used for simulating human-device interaction or physical ergonomics.

Analytics & Reporting:

• Spreadsheet Software: Advanced proficiency in Microsoft Excel or Google Sheets for data manipulation and analysis.

• Research Platforms: Experience with various user research platforms for remote testing, surveys, and data collection.

• Internal Amazon Tools: Candidates should be adaptable to learning and using Amazon's proprietary research and analytics tools.

CRM & Automation:

• While not a direct CRM role, understanding how research insights feed into product development pipelines is crucial. Experience with project management tools (e.g., JIRA, Asana) for tracking research tasks and deliverables is beneficial.

• Familiarity with A/B testing frameworks and tools used to validate design changes based on research hypotheses.

📝 Enhancement Note: Specific tool requirements will vary, but a strong foundation in statistical analysis, data visualization, and specialized Human Factors/Ergonomics software is essential. Adaptability to Amazon's internal tool ecosystem is also a key expectation for successful integration.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A fundamental Amazon principle. This role must deeply understand and advocate for the customer's needs, safety, and experience with physical products.

• Bias for Action: Drive research forward efficiently, making decisions and iterating rapidly based on data and insights.

• Invent and Simplify: Develop innovative research methods and simplify complex findings into actionable insights for design and engineering teams.

• Dive Deep: Thoroughly analyze data and understand the root causes of user behavior and product performance issues.

• Ownership: Take responsibility for research projects from inception to impact, ensuring successful outcomes.

Collaboration Style:

• Cross-Functional Integration: Work seamlessly with diverse teams (design, engineering, product management), fostering a shared understanding of user needs and research findings.

• Data-Driven Communication: Present findings and recommendations in a clear, concise, and data-supported manner, building consensus and driving action.

• Constructive Feedback: Engage in open and honest feedback loops with colleagues to continuously improve research quality and product design.

• Knowledge Sharing: Proactively share insights, best practices, and learnings across the team and broader organization to elevate the collective understanding of user experience.

📝 Enhancement Note: Amazon's culture is demanding but rewarding. Success in this role requires not only technical expertise but also a strong alignment with Amazon's core leadership principles and a proactive, collaborative approach to problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Speed: Amazon's fast-paced environment requires delivering high-impact insights quickly, which can be challenging when conducting complex studies.

• Influencing Cross-Functional Teams: Effectively communicating research findings and persuading diverse stakeholders (engineers, designers, PMs) to adopt recommendations requires strong influencing skills.

• Defining Metrics for Novel Products: For new and complex devices, establishing relevant and measurable design and engineering metrics based on Human Factors principles can be a significant challenge.

• Navigating Ambiguity: Working on cutting-edge devices often involves dealing with incomplete information and evolving requirements, demanding adaptability and creative problem-solving.

Learning & Development Opportunities:

• Cutting-Edge Technology: Opportunity to work with and research novel hardware technologies and user interfaces before they reach the market.

• Professional Development: Access to internal training, workshops, and potentially external conferences or certifications related to Human Factors, Ergonomics, and UX Research.

• Mentorship: Potential to be mentored by senior leaders within Amazon's extensive research and design community, or to mentor junior researchers.

• Impactful Projects: Contribute to products used by millions of customers globally, providing a strong sense of purpose and tangible career achievement.

📝 Enhancement Note: This role offers the chance to tackle complex, forward-looking challenges in hardware design, pushing the boundaries of user experience and Human Factors research within a leading technology company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to define a research question for a complex, novel product. How did you approach it, and what was the outcome?" (Focus on your process for identifying key unknowns and translating business goals into research objectives.)

• "How do you balance the need for rigorous research with tight product development timelines?" (Highlight your ability to adapt methodologies, prioritize effectively, and deliver actionable insights quickly.)

Company & Culture Questions:

• "How do Amazon's Leadership Principles, such as Customer Obsession and Bias for Action, resonate with your approach to UX Research?" (Be prepared to provide specific examples from your experience.)

• "Describe a situation where you had to influence stakeholders who disagreed with your research findings. How did you handle it?" (Focus on your communication, data presentation, and negotiation skills.)

Portfolio Presentation Strategy:

• Prioritize Impact: Focus on projects that demonstrate significant influence on product design and measurable outcomes.

• Tell a Story: Structure your presentation with a clear narrative: problem, hypothesis/questions, methodology, insights, recommendations, and impact.

• Be Data-Centric: Emphasize the quantitative and qualitative data you collected and analyzed, and how it led to your conclusions.

• Showcase Your Role: Clearly define your specific contributions, especially in a team setting.

• Practice Your Delivery: Ensure smooth transitions, clear articulation, and confident handling of questions.

📝 Enhancement Note: Amazon interviews are known for their depth and rigor. Candidates should thoroughly review Amazon's Leadership Principles and prepare specific, STAR-method (Situation, Task, Action, Result) examples for behavioral questions. The portfolio presentation is a critical component, so ample practice is essential.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Amazon Jobs portal via the provided link.

• Portfolio Customization: Tailor your resume and cover letter to highlight your 8+ years of experience in Human Factors, Ergonomics, Anthropometric modeling, and biomechanical testing. Ensure your portfolio is readily accessible and clearly showcases relevant projects.

• Resume Optimization: Integrate keywords from the job description such as "Human Factors," "Ergonomics," "Anthropometric modeling," "biomechanical testing," "user research," and "quantitative data analysis" naturally throughout your resume. Quantify achievements wherever possible.

• Interview Preparation: Practice presenting your portfolio using the STAR method, focusing on specific examples of research impact, influencing stakeholders, and applying Human Factors principles to product design. Be ready to discuss your understanding of Amazon's Leadership Principles.

• Company Research: Thoroughly research Amazon's Devices & Services portfolio (Echo, Fire TV, Fire Tablets, Wearables, etc.) and understand their market position. Familiarize yourself with Amazon's Leadership Principles and company culture to articulate your fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.