Sr. UX Designer I

📍 Job Overview

Job Title: Sr. UX Designer I (L8)

Company: Yum!

Location: Ho Chi Minh City, Vietnam

Job Type: Full time

Category: Product Design / UX Design

Date Posted: 2026-04-07

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end experience design for the Routine Management System (RMS) within the Byte Coach platform, a critical operational technology for global restaurant brands.

• Independently define experience direction for a complex, multi-surface product area, translating operational standards into intuitive user interfaces.

• Drive problem framing, solution ideation, and design execution for a product area that impacts daily restaurant operations and team performance.

• Collaborate closely with cross-functional partners, including product management and engineering, to ensure successful delivery of scalable, high-quality user experiences.

📝 Enhancement Note: The "Sr. UX Designer I (L8)" title suggests a senior individual contributor role with significant autonomy and influence within their domain. The mention of "Byte Coach" and "Routine Management System (RMS)" indicates a focus on operational software, likely enterprise-grade, requiring a deep understanding of complex workflows, rule-based logic, and scalability. This role is positioned to be a key design leader, not just an executor of tasks.

📈 Primary Responsibilities

• Define and own the user experience strategy for the Routine Management System (RMS), ensuring alignment with overall Byte Coach product vision and business objectives.

• Conduct user research, task analysis, and competitive benchmarking to identify user needs, pain points, and opportunities for design innovation within restaurant operations.

• Develop comprehensive UX artifacts, including user flows, wireframes, prototypes, and high-fidelity mockups, to effectively communicate design concepts and solutions.

• Lead design critiques and workshops, soliciting and incorporating feedback from stakeholders across product, engineering, and business units to refine designs.

• Ensure design consistency and adherence to established design systems, while also contributing to their evolution for enterprise-level applications.

• Translate complex operational requirements and rule-based logic into clear, usable, and efficient interaction models for restaurant staff and management.

• Collaborate with product managers to clearly define product requirements, scope, and priorities, advocating for user-centered design principles throughout the development lifecycle.

• Partner with engineering teams to ensure accurate implementation of designs, providing clear specifications and ongoing support during development sprints.

• Contribute to the strategic direction of the Byte Coach platform by identifying opportunities for UX improvements that enhance usability, adoption, and operational clarity.

• Mentor junior designers (if applicable) and contribute to building a strong design culture within the organization.

📝 Enhancement Note: The responsibilities are framed around leading design for a complex operational system. Emphasis is placed on independent problem-solving, cross-functional leadership, and translating intricate operational logic into user-friendly interfaces, which are critical for a "Sr. UX Designer I" role in an enterprise software context.

🎓 Skills & Qualifications

Education:

Experience:

• 5-10 years of experience in product design, with a strong focus on UX design for complex, system-driven applications, preferably in enterprise software, SaaS, or workflow-heavy environments.

• Proven track record of independently leading design initiatives from concept to launch, demonstrating ownership and strategic thinking.

Required Skills:

• Product Design & UX Expertise: Deep understanding of user-centered design principles, interaction design, information architecture, and visual design.

• System Design & Workflow Optimization: Ability to design for complex, multi-surface systems and optimize intricate workflows, particularly in operational or rule-based contexts.

• Cross-functional Collaboration: Proven ability to effectively partner with and influence Product Managers, Engineers, and other stakeholders.

• Stakeholder Management: Skill in managing diverse stakeholder needs and aligning them towards a cohesive product vision.

• Problem Solving & Ambiguity Resolution: Demonstrated ability to tackle ambiguous problems, frame challenges effectively, and devise innovative solutions.

• Design Systems: Experience working with and contributing to design systems to ensure scalability and consistency.

• Prototyping & Wireframing: Proficiency in industry-standard tools for creating wireframes, interactive prototypes, and user flows.

• User Research: Experience conducting qualitative and quantitative user research to inform design decisions.

• Communication: Excellent verbal and written communication skills, with the ability to articulate design rationale clearly and persuasively.

Preferred Skills:

• Experience designing for global applications with localization and accessibility considerations.

• Familiarity with restaurant operations, quick-service restaurant (QSR) technology, or similar operational environments.

• Experience with data visualization and dashboard design for operational performance metrics.

• Knowledge of design tools beyond core prototyping, such as user testing platforms or design analytics.

📝 Enhancement Note: The requirements emphasize experience with complex, system-driven environments and the ability to work independently, aligning with the "Sr. UX Designer I" designation. The inclusion of "operational standards," "workflow-heavy systems," and "rule-based logic" directly points to the nature of the Routine Management System.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end product design ownership, showcasing your role in problem definition, user research, ideation, prototyping, and final delivered solutions.

• Include at least one case study that highlights your experience designing for complex systems, intricate workflows, or rule-based logic, detailing the challenges and your approach to simplification.

• Showcase your ability to collaborate effectively with cross-functional teams (Product, Engineering) and how you managed stakeholder input and alignment.

• Present examples of how your design solutions improved key metrics such as usability, adoption, operational efficiency, or task completion rates.

Process Documentation:

• Detail the research methodologies used to understand user needs and operational constraints within your case studies.

• Illustrate the iterative design process, including wireframing, prototyping, and user testing phases, and how feedback was incorporated.

• Provide insights into how you documented design specifications and collaborated with engineering for implementation, ensuring fidelity and accuracy.

• Show examples of how you measured the impact of your design solutions post-launch, using data and user feedback.

📝 Enhancement Note: A strong portfolio is crucial for this role, emphasizing the candidate's ability to handle complex operational systems and demonstrate tangible impact. The focus should be on process, collaboration, and measurable outcomes relevant to enterprise software design.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance package (medical, dental, vision).

• Competitive paid time off (vacation, sick leave, public holidays).

• Opportunities for professional development, training, and conference attendance.

• Potential for performance-based bonuses or stock options.

• Support for hybrid work arrangements, including potential home office stipends.

• Employee assistance programs and wellness initiatives.

Working Hours:

• Standard full-time employment, typically around 40 hours per week.

• Hybrid work model allowing for flexibility between office and remote work. Specific in-office days will be communicated by the team.

📝 Enhancement Note: Salary is estimated based on industry benchmarks for senior UX designers in major Southeast Asian cities like Ho Chi Minh City, considering the "L8" level and the company's global presence (Yum!). Benefits are standard for multinational tech companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Food & Beverage Technology / Enterprise Software

Company Size: Large Enterprise (Yum! is a global corporation with tens of thousands of employees; Byte by Yum! is a significant internal tech division.)

Founded: Yum! was founded in 1997, with Byte by Yum! being a more recent, innovation-focused initiative within the company.

Team Structure:

• The Byte Coach team likely consists of Product Managers, Engineers (Frontend, Backend, Mobile), UX Designers, Data Analysts, and QA Testers, working in a cross-functional, agile setup.

• The UX team within Byte by Yum! might be structured by product area or platform feature sets, with senior designers owning specific domains like RMS.

Methodology:

• Byte by Yum! likely employs agile development methodologies, focusing on iterative delivery and continuous improvement.

• Data-driven decision-making will be crucial, leveraging analytics from the operational platform to inform design and product strategy.

• User-centered design principles will guide the development process, ensuring that solutions meet the needs of restaurant teams.

• Emphasis will be placed on scalability and robustness, as the platform serves multiple major QSR brands globally.

Company Website: https://www.yum.com/

📝 Enhancement Note: Yum! is a massive global food service company, and "Byte by Yum!" represents their strategic investment in technology to optimize restaurant operations. This implies a large, well-resourced tech division operating with a blend of corporate structure and agile innovation. The focus on operational technology suggests a culture prioritizing efficiency, reliability, and scalability.

📈 Career & Growth Analysis

Operations Career Level: Sr. UX Designer I (L8) signifies a senior individual contributor role. This level typically involves leading design for significant product areas, mentoring junior team members, and influencing product strategy. It's a position of substantial responsibility and autonomy within the UX discipline.

Reporting Structure:

• This role will likely report to a UX Design Manager or Lead, who oversees a portfolio of design work within Byte by Yum!.

Operations Impact:

• The successful candidate will directly impact the operational efficiency, consistency, and performance of thousands of restaurants across global brands like KFC, Taco Bell, and Pizza Hut.

Growth Opportunities:

• Specialization: Deepen expertise in designing for complex operational systems, gaining valuable experience in enterprise SaaS and restaurant technology.

• Leadership: Progress to a Lead UX Designer or Managerial role, overseeing larger product areas or teams.

• Strategic Influence: Further develop skills in product strategy and cross-functional leadership, contributing to the long-term vision of Byte by Yum!.

• Industry Expertise: Become a subject matter expert in operational technology for the QSR industry.

• Mentorship: Gain experience mentoring junior designers and contributing to the growth of the design team.

📝 Enhancement Note: The "L8" designation points to a role with significant growth potential beyond individual contribution, offering paths into leadership and strategic influence within a major corporate tech division.

🌐 Work Environment

Office Type: Hybrid work environment, blending in-office collaboration with remote flexibility. The Ho Chi Minh City office will likely be a modern, well-equipped workspace designed to foster collaboration and innovation.

Office Location(s): Ho Chi Minh City, Vietnam. This location is a major business hub in Southeast Asia, offering a vibrant work environment.

Workspace Context:

• Expect a collaborative open-plan office layout, with dedicated spaces for focused work, team meetings, and design reviews.

• Access to standard office technology, high-speed internet, and design software will be provided.

Work Schedule:

• The standard work week will be approximately 40 hours.

• The hybrid model offers flexibility, allowing designers to balance their work location based on project needs and personal preference, with team-defined core in-office days for key collaborative activities.

📝 Enhancement Note: The hybrid nature of the role is key, indicating a modern approach to work that values both focused individual contribution and collaborative team synergy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and interest.

• Hiring Manager Interview: Discussion with the hiring manager to delve into experience, role expectations, and team dynamics.

• Portfolio Review & Design Challenge: A crucial stage where candidates present their portfolio, showcasing relevant case studies. This may be followed by a take-home design challenge or an in-person/virtual whiteboarding session to assess problem-solving skills and design thinking.

• Cross-functional Interviews: Interviews with key stakeholders from Product Management and Engineering to evaluate collaboration skills and technical understanding.

• Final Round: Potential interview with a senior design leader or executive for final assessment.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest case studies that best demonstrate your experience with complex systems, operational workflows, and independent problem-solving.

• Structure Your Narrative: For each case study, clearly articulate:

  • The Problem: What was the user or business challenge?
  • Your Role: What specifically did you do?
  • The Process: How did you approach it (research, ideation, iteration)?
  • The Solution: What was the final design?
  • The Impact: What were the measurable results (metrics, user feedback)?

• Highlight Collaboration: Emphasize how you worked with product and engineering, and how you managed stakeholder feedback.

• Showcase Design Thinking: Explain your decision-making process, not just the final output. Discuss trade-offs and why certain solutions were chosen.

• Be Prepared for Questions: Anticipate questions about your design choices, challenges encountered, and how you would approach specific scenarios related to operational software.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly research Yum!, Byte by Yum!, and the general landscape of restaurant operations technology.

• Focus on Process: Even if time is limited, demonstrate a structured approach to problem-solving, user research (even hypothetical), and solution ideation.

• Communicate Clearly: Articulate your thought process, assumptions, and design rationale clearly and concisely.

• Consider Constraints: Acknowledge any constraints (time, scope) and explain how you would prioritize and iterate.

📝 Enhancement Note: The portfolio review and potential design challenge are critical assessment points for this role. Candidates must be ready to demonstrate not just design skills, but strategic thinking, problem-solving acumen, and the ability to navigate complex operational challenges.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP (Proficiency in at least one primary tool like Figma is expected).

• User Research & Testing: UserTesting.com, Lookback, Maze, Optimal Workshop, or similar platforms for gathering user insights.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams for workflow management and team communication.

Analytics & Reporting:

• Analytics Platforms: Google Analytics, Adobe Analytics, Mixpanel, Amplitude (Familiarity with how design impacts user behavior tracked by these tools).

• Data Visualization: Tableau, Power BI, Looker (Ability to interpret data and potentially collaborate on dashboard design).

CRM & Automation:

• While not a direct CRM role, understanding how user data flows from operational systems into broader platforms for analysis and reporting is beneficial. Familiarity with how enterprise software integrates is a plus.

📝 Enhancement Note: The technology stack emphasizes standard UX design tools, with a strong leaning towards collaborative platforms and an understanding of how design intersects with analytics and enterprise systems.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of restaurant teams and management.

• Operational Excellence: A drive to create solutions that enhance efficiency, consistency, and reliability in daily restaurant operations.

• Innovation: Encouraging creative problem-solving and the adoption of new technologies to improve restaurant performance.

• Collaboration: Fostering a supportive environment where cross-functional teams work together seamlessly to achieve common goals.

• Data-Driven Decisions: Utilizing data and insights to inform design choices and measure the impact of solutions.

• Scalability & Robustness: A focus on building systems that can perform reliably at a global scale across multiple brands.

Collaboration Style:

• Cross-functional Integration: Design is seen as an integral part of the product development process, working hand-in-hand with Product and Engineering from ideation through launch and iteration.

• Open Feedback: A culture that encourages constructive feedback and iterative design reviews to ensure the best possible outcomes.

• Knowledge Sharing: Encouraging team members to share best practices, learnings, and insights to elevate the collective design capability.

• Agile Mindset: Embracing flexibility, adaptability, and continuous improvement in the design and development process.

📝 Enhancement Note: The culture likely reflects a blend of corporate structure (Yum!) with the fast-paced, innovative environment of a tech product team. Core values will revolve around operational efficiency, user focus, and strong cross-functional teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Operational Logic: Designing for intricate, rule-based operational workflows that must be simplified for user adoption.

• Multi-Brand & Global Scale: Ensuring designs are flexible enough to accommodate the unique needs of different restaurant brands (KFC, Taco Bell, etc.) and global markets.

• Balancing User Needs with Business Requirements: Navigating the needs of diverse user groups (restaurant staff, managers, corporate) while meeting strategic business objectives.

• Ambiguity and Problem Framing: Independently defining and framing complex problems in an area with evolving operational standards.

• Cross-functional Alignment: Aligning diverse stakeholder priorities and perspectives across Product, Engineering, and various business units.

Learning & Development Opportunities:

• Deep Dive into QSR Operations: Gain unparalleled expertise in the operational intricacies of the quick-service restaurant industry.

• Advanced UX for Enterprise Systems: Develop specialized skills in designing for complex, workflow-intensive enterprise software.

• Strategic Product Influence: Grow capabilities in influencing product strategy and roadmap development.

• Mentorship: Opportunities to learn from and mentor experienced design and product professionals.

• Industry Conferences & Training: Access to professional development resources to stay current with UX trends and best practices.

📝 Enhancement Note: The challenges are directly tied to the nature of designing for a large-scale operational system within the F&B industry, offering significant opportunities for specialized expertise development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex system with a lot of rule-based logic. How did you approach simplifying it for the end-user?" (Focus on your process, user research, and simplification strategies.)

• "How do you approach framing an ambiguous problem? Walk us through an example from your portfolio." (Demonstrate your problem-definition skills and structured thinking.)

• "Imagine you have conflicting requirements from Product Management and Engineering. How do you navigate this to ensure the best user experience?" (Highlight your collaboration, negotiation, and advocacy skills.)

Company & Culture Questions:

• "What interests you about designing for restaurant operations and the Byte by Yum! mission?" (Research Yum!'s brands and Byte Coach's impact.)

• "How do you contribute to a collaborative team environment, especially in a hybrid setting?" (Talk about your communication style and experience with cross-functional teamwork.)

Portfolio Presentation Strategy:

• Select Impactful Case Studies: Choose projects that best illustrate your ability to handle complexity, ambiguity, and deliver measurable results in enterprise or operational contexts.

• Tell a Story: Structure your presentation as a narrative, guiding the interviewers through the problem, your process, and the outcome.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the positive impact of your design solutions.

• Explain Your 'Why': Be ready to articulate the rationale behind your design decisions, showing deep thinking rather than just aesthetic choices.

• Engage and Discuss: Make it a conversation. Be open to questions and discussions about your work, showing your ability to articulate and defend your design choices.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, problem-solving capabilities, and a deep understanding of user-centered design within a complex operational context, supported by strong portfolio evidence.

📌 Application Steps

To apply for this Sr. UX Designer I position:

• Submit your application through the provided Oracle Cloud link.

• Portfolio Customization: Tailor your resume and portfolio to highlight experience with complex systems, workflow optimization, cross-functional collaboration, and demonstrable UX impact, especially in enterprise or operational software.

• Resume Optimization: Ensure your resume clearly outlines your years of experience, specific responsibilities in previous roles, and key skills relevant to product design and UX, using keywords from the job description.

• Interview Preparation: Practice articulating your experience through the STAR method (Situation, Task, Action, Result) for behavioral questions, and prepare to walk through your portfolio case studies with a focus on strategy, process, and impact.

• Company Research: Familiarize yourself with Yum!, its brands (KFC, Taco Bell, Pizza Hut), and the mission of Byte by Yum! to understand the business context and operational challenges you'll be addressing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.