Sr UX Designer

📍 Job Overview

Job Title: Sr UX Designer Company: Lightspeed DMS Location: South Jordan, UT Job Type: Full-time Category: UX/Product Design Date Posted: 2026-01-09 Experience Level: Mid-Level to Senior (2-5 years) Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end user experience (UX) design process for Lightspeed's market-leading dealer management system (DMS) software.
• Establish and champion UX standards, guidelines, and a user-centered design methodology within the product development lifecycle.
• Drive product strategy and decision-making through deep user understanding and innovative design solutions.
• Collaborate cross-functionally with Product Management, Engineering, customers, and stakeholders to deliver high-quality, user-centric features.
• Pioneer new design paradigms, potentially inspired by artificial intelligence, for complex interaction design challenges.

📝 Enhancement Note: While the original title is "Sr UX Designer," the provided responsibilities and qualifications suggest a role that bridges mid-level and senior expertise, particularly in establishing foundational UX processes and leading projects. The experience level is inferred as 2-5 years based on the typical progression for this type of responsibility.

📈 Primary Responsibilities

• End-to-End Design Leadership: Spearhead the design of new features and product enhancements from initial concept, user research, and ideation through to high-fidelity prototypes, visual design, and final execution.
• UX Process Foundation: Develop, document, and implement foundational UX processes, standards, and design guidelines to ensure consistency and quality across Lightspeed's software products.
• User-Centric Research & Validation: Conduct in-depth user research, including interviews and workflow analysis, with existing and prospective customers to understand their "jobs to be done" and validate design concepts.
• Prototyping & Visual Design: Create detailed wireframes, user flows, high-fidelity mockups, and interactive prototypes to effectively communicate design solutions and interaction patterns.
• A/B Testing & Optimization: Design and execute A/B tests and other validation methods to explore new design ideas, measure user experience effectiveness, and foster a culture of continuous learning and innovation.
• Cross-Functional Collaboration: Work closely with Product Managers to define product strategy, with Engineers to ensure feasibility and successful implementation, and with other stakeholders to gather feedback and ensure alignment.
• Design System Development: Contribute to or develop UI component libraries and design systems, with a focus on scalability, reusability, and accessibility for diverse development teams.
• Culture Building: Actively contribute to establishing and growing a strong product and design culture within the company, promoting user empathy and design thinking.

📝 Enhancement Note: The responsibilities are expanded to detail the "end-to-end" nature of the role, emphasizing the foundational aspects of establishing UX processes and culture, which are key for a senior-level individual contributor in this capacity.

🎓 Skills & Qualifications

Education:

• A postgraduate degree, advanced training, or relevant certifications in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is preferred.

Experience:

• 2-5 years of professional experience in UX/UI design, with a strong track record of delivering user-centered digital products.
• Demonstrated experience in establishing and evolving UX processes, design standards, and component libraries.
• Experience working within an Agile development framework is highly preferred.

Required Skills:

• Design Tool Proficiency: Extremely high level of proficiency in industry-standard design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc.
• User Research & Analysis: Proven ability to conduct user interviews, usability testing, and analyze user data to inform design decisions.
• Wireframing & Prototyping: Expertise in creating detailed wireframes, user flows, and interactive prototypes for complex applications.
• Workflow Diagramming: Skill in mapping and optimizing complex user workflows and system interactions.
• Systemic Thinking: Ability to understand and design for complex systems, considering the interconnectedness of various features and user journeys.
• Interaction Design: Deep understanding of interaction design principles and best practices for creating intuitive and engaging user interfaces.
• A/B Testing: Experience in designing, implementing, and analyzing A/B tests to validate design hypotheses and optimize user experiences.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to articulate design rationale persuasively and collaborate effectively with diverse teams.
• Bias for Action & Self-Motivation: Demonstrated ability to take initiative, drive projects forward independently, and iterate quickly in a fast-paced environment.

Preferred Skills:

• Mobile Application Design: Experience designing for mobile platforms (iOS, Android) and understanding of mobile-specific UX patterns.
• UI Component Libraries & Design Systems: Experience in developing, maintaining, and scaling UI component libraries and design systems, with an understanding of accessibility considerations for larger development organizations.
• Software for SMB/Dealers: Prior experience designing software solutions for Small to Medium Businesses (SMBs), dealerships, or retail environments.
• Technical Tools: Familiarity with technical tools such as Git for version control and Jira for project management.
• Artificial Intelligence Integration: Exposure to or interest in designing workflows and interfaces that leverage AI technologies.

📝 Enhancement Note: The "Experience" section is inferred to be 2-5 years to align with the "Sr" title and the responsibility of establishing foundational UX processes. The preferred qualifications are elaborated to provide more context on how they benefit the role and the company's development structure.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Impact: A portfolio showcasing a range of excellent product designs, ideally for SMBs or less technically skilled users, delivered within a fast-paced environment.
• End-to-End Project Examples: Showcase at least 2-3 comprehensive case studies detailing your involvement from initial problem identification through to final design solution, including user research, ideation, design iterations, and outcomes.
• Process & Methodology: Clearly articulate your design process, including the methodologies, tools, and techniques used at each stage of a project.
• Problem-Solution Framing: For each project, clearly define the user problem or business challenge, your proposed design solution, and the rationale behind your design decisions.
• Metrics & Results: Quantify the impact of your designs whenever possible, using metrics related to user engagement, task completion rates, conversion improvements, or user satisfaction.

Process Documentation:

• Workflow Design & Optimization: Examples of how you have mapped, analyzed, and optimized complex user workflows to improve efficiency and user satisfaction.
• Systemic Design Thinking: Showcase instances where you've applied systemic thinking to design integrated user experiences across multiple features or platforms.
• Prototyping & User Testing: Include examples of interactive prototypes and descriptions of how they were used for user testing and validation.
• Design Standards & Guidelines: If applicable, include examples or descriptions of design standards, style guides, or component libraries you have contributed to or developed.

📝 Enhancement Note: The portfolio requirements are tailored to a UX design role, emphasizing case studies, process documentation, and the demonstration of impact through user-centric design principles and quantifiable results. The emphasis on SMB and less technically skilled users is directly pulled from the job description.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Sr UX Designer with 2-5 years of experience in the Salt Lake City metropolitan area, the estimated salary range is $90,000 - $125,000 per year. This range accounts for the specialized skills in UX/UI design, proficiency in tools like Figma, experience with Agile methodologies, and the responsibility of establishing design standards.
• Methodology: This estimate is derived from analysis of similar UX Designer roles in the Utah region, considering factors such as required skills, experience level, and the tech industry landscape in South Jordan. Data sources typically include salary aggregators, industry reports, and publicly available compensation data for comparable positions.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans to support employee well-being.
• Retirement Savings Plan: 401(k) plan with potential company match to support long-term financial goals.
• Paid Time Off: Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for continuous learning, training, and attending industry conferences to enhance UX skills and knowledge.
• Collaborative Work Environment: Access to modern office facilities and a supportive team culture that values innovation and user-centric design.

Working Hours:

• Standard full-time working hours are expected, typically around 40 hours per week. While core hours will likely be defined for team collaboration, Lightspeed may offer some flexibility to accommodate project needs and individual work styles, particularly in a fast-paced development environment.

📝 Enhancement Note: A salary range is provided based on location and experience level, with a clear methodology. Benefits are inferred based on standard offerings for full-time roles in the tech industry. Working hours are detailed with an acknowledgment of potential flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cloud-Based Software for Dealerships and OEMs (Powersport, Marine, RV, Trailer, Outdoor Power Equipment, Golf Cart). Lightspeed operates in a niche but robust sector of the automotive and recreational vehicle aftermarket, providing critical business management solutions. Company Size: Lightspeed serves over 4,500+ dealers across North America, indicating a significant market presence and a substantial user base. The company size is likely in the mid-to-large range for a software provider, suggesting established processes but also room for growth and innovation. Founded: Founded nearly 40 years ago, Lightspeed has a long-standing history and deep expertise in its target markets, offering stability and a wealth of industry knowledge.

Team Structure:

• Product & Design Team: The Sr UX Designer will likely be part of a Product Management and Engineering team, collaborating closely with Product Managers who define the "what" and "why," and Engineers who build the "how."
• Reporting: The role will likely report to a Product Management Lead, Head of Product, or a Design Manager, depending on the current organizational structure.
• Cross-functional Collaboration: Expect close collaboration with various departments including Product Management, Engineering, Customer Success, Sales, and directly with customers to ensure the DMS meets evolving market needs.

Methodology:

• Agile Development: The team likely operates under an Agile development framework (e.g., Scrum, Kanban), emphasizing iterative development, rapid feedback, and continuous improvement.
• User-Centered Design: The company is actively seeking to establish and grow a UX-centered product design methodology, indicating a commitment to user empathy and data-driven decision-making.
• Data-Driven Innovation: A culture that supports exploring new ideas, validating them through A/B testing, and leveraging insights from customer interactions to drive product direction.

Company Website: https://www.lightspeeddms.com/

📝 Enhancement Note: Company context is derived from the provided description, focusing on its industry, size, and history, and how these factors influence the operations and culture within the product/design teams.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Individual Contributor, focusing on deep expertise in UX design and the strategic responsibility of building and standardizing UX processes. It's a key role for shaping the user experience of a complex enterprise software product. Reporting Structure: The Sr UX Designer will report to a product leadership role (e.g., Head of Product, Director of Product Management) and will work in close partnership with Product Managers and Engineering leads. This structure allows for strategic input into product direction while maintaining a focus on design execution. Operations Impact: The UX Designer's impact is critical for the adoption, usability, and overall success of Lightspeed's DMS. By improving the user experience, the role directly contributes to increased dealer profitability, enhanced customer satisfaction, and a stronger competitive position in the market. This role influences how thousands of users interact with their business daily.

Growth Opportunities:

• Process Leadership: Opportunity to define and scale the UX design practice at Lightspeed, setting standards and mentoring future design hires.
• Product Strategy Influence: Significant input into product strategy and roadmap decisions based on user insights and design expertise.
• Skill Specialization: Potential to deepen expertise in specific areas such as AI-driven design, complex workflow optimization, or mobile UX within the dealership ecosystem.
• Leadership Track: As the UX function grows, potential to move into a Design Lead or Managerial role, overseeing a team and broader design initiatives.

📝 Enhancement Note: The career analysis focuses on the implications of a "Sr" title in a role focused on establishing foundational processes. Growth opportunities are framed around leadership in design practice and strategic product input.

🌐 Work Environment

Office Type: On-site role in South Jordan, UT. This suggests a traditional office environment designed for in-person collaboration, team meetings, and focused work. Office Location(s): South Jordan, Utah, USA. This location is part of the greater Salt Lake City metropolitan area, which has a growing tech scene. Workspace Context:

• Collaborative Hub: The office environment likely facilitates spontaneous interactions, brainstorming sessions, and co-creation among design, product, and engineering teams.
• Tools & Technology: Access to essential design software (Figma, etc.), prototyping tools, and potentially other collaboration platforms used by Lightspeed.
• Team Interaction: Daily opportunities for direct interaction with colleagues, fostering a strong sense of team cohesion and shared project ownership.

Work Schedule:

• Standard full-time hours with an on-site presence are expected. While specific schedules may vary, core hours are likely in place to ensure team availability for meetings and collaborative work, typical for most office-based roles.

📝 Enhancement Note: The work environment is described based on the "On-site" designation, emphasizing the benefits of in-person collaboration and team dynamics for a UX design role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, looking for alignment with the core qualifications and experience.
• Portfolio Review & Discussion: Candidates will likely be asked to present their portfolio, discussing specific projects, their design process, user research methodologies, and the impact of their work. Be prepared to articulate your rationale for design decisions.
• Design Challenge/Case Study: A practical exercise, either take-home or live, to assess your problem-solving skills, design thinking, and ability to apply your skills to a relevant scenario. This might involve critiquing an existing interface, proposing a solution to a user problem, or designing a specific feature.
• Cross-Functional Interviews: Meetings with Product Managers, Engineers, and potentially other stakeholders to assess your collaboration style, communication skills, and technical understanding.
• Final Interview: A discussion with senior leadership to assess cultural fit, strategic thinking, and overall alignment with the company's vision.

Portfolio Review Tips:

• Curate Selectively: Choose 2-4 of your strongest projects that best demonstrate your UX skills, process, and impact, particularly those relevant to complex software or SMB users.
• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, ideation, design, testing), your key contributions, and the measurable outcomes. Use visuals effectively.
• Highlight Process: Emphasize how you arrived at your solutions. Show your thinking, iterations, and how you incorporated user feedback and data.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs.
• Be Prepared for Questions: Anticipate questions about your design choices, challenges faced, and how you handle constructive criticism.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research Lightspeed DMS, its target audience, and the industry to inform your approach.
• Focus on Process: Even if you don't have a perfect solution, demonstrating a sound design process, clear problem framing, and logical decision-making is crucial.
• Time Management: Practice working within time constraints to deliver a thoughtful, well-reasoned response.
• Articulate Your Thinking: Be ready to walk through your process and explain your recommendations clearly and concisely.

📝 Enhancement Note: The application process is detailed with specific advice on portfolio presentation and challenge preparation, tailored to a UX design role and the emphasis on process and user-centricity.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary design and prototyping tool, expected to be used for wireframing, high-fidelity mockups, interactive prototyping, and collaboration.
• Prototyping Tools: Beyond Figma, potentially Axure, InVision, or similar tools for advanced prototyping needs.
• Wireframing Tools: Tools like Balsamiq, Sketch, or Figma for low-fidelity conceptualization.
• Workflow Diagramming Tools: Lucidchart, Miro, or Visio for mapping complex user journeys and system processes.

Analytics & Reporting:

• A/B Testing Platforms: Tools like Optimizely, VWO, or built-in product analytics for validating design hypotheses.
• User Analytics Tools: Google Analytics, Mixpanel, Amplitude, or similar platforms to understand user behavior and track feature adoption.
• Heatmap & Session Recording Tools: Hotjar or FullStory for qualitative insights into user interactions.

CRM & Automation:

• CRM System (e.g., Salesforce, HubSpot): While not a direct design tool, understanding how design impacts CRM workflows and data management is beneficial.
• Project Management Tools: Jira, Asana, Trello for tracking design tasks, sprints, and project progress within Agile teams.
• Version Control: Git is mentioned, indicating a need for designers to understand how design assets are managed and integrated with development workflows.

📝 Enhancement Note: The tools and technology stack are listed with specific examples relevant to UX design, including primary design software, prototyping, analytics, and project management tools, as mentioned in the job description and industry standards.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of dealership users, advocating for their experience in every design decision.
• Excellence & Quality: Striving for best-in-class solutions in UX, UI, and interaction design, with a focus on creating intuitive and effective software.
• Innovation & Continuous Learning: An eagerness to explore new design paradigms (including AI), experiment with novel solutions, and stay current with UX best practices.
• Collaboration & Transparency: Working effectively with cross-functional teams, sharing insights openly, and fostering a supportive environment where ideas can be freely exchanged.
• Bias for Action: A proactive approach to design challenges, driving speed and iteration to deliver impactful solutions efficiently.

Collaboration Style:

• Cross-Functional Integration: Designs are developed collaboratively, integrating feedback from Product Management, Engineering, and other departments to ensure alignment and feasibility.
• Iterative Feedback Loops: An open culture for receiving and giving constructive feedback on designs, using user testing and stakeholder input to refine solutions.
• Knowledge Sharing: Encouraging the sharing of design knowledge, best practices, and insights gained from user research to elevate the entire product team's understanding of user needs.

📝 Enhancement Note: Team culture and values are inferred from the job description's emphasis on user-centricity, innovation, and collaboration, framed within an operations context.

⚡ Challenges & Growth Opportunities

Challenges:

• Establishing UX Foundations: Building and scaling a formal UX process, standards, and guidelines within an established product development environment.
• Designing for Diverse Users: Creating intuitive interfaces for a range of users, from technically adept managers to less tech-savvy front-line staff, within the dealership ecosystem.
• Pioneering New Paradigms: Integrating emerging technologies like AI into workflows in a practical and user-friendly manner.
• Balancing Speed and Quality: Iterating quickly in a fast-paced environment while maintaining high standards for user experience and design quality.
• Cross-Functional Alignment: Ensuring consistent understanding and buy-in for UX principles across different departments.

Learning & Development Opportunities:

• UX Process Mastery: Opportunity to refine and lead the establishment of UX methodologies, design systems, and best practices.
• Industry-Specific Design Expertise: Deepen understanding of the Powersport, Marine, RV, and other recreational vehicle dealership industries.
• AI in Design Exploration: Gain hands-on experience in designing with and for AI-driven features.
• Leadership Development: Potential to grow into a leadership role overseeing design initiatives as the company expands its UX focus.

📝 Enhancement Note: Challenges are identified based on the role's seniority and the stated goal of establishing UX foundations. Growth opportunities are linked to these challenges and the company's strategic direction.

💡 Interview Preparation

Strategy Questions:

• Defining UX Standards: "How would you approach establishing UX standards and guidelines for a product that has been developed for many years without a formal UX process?" (Focus on phased rollout, stakeholder buy-in, and iterative implementation.)
• User Research for Complex Systems: "Describe a time you had to design for a complex system with diverse user roles. What was your approach to understanding their needs and ensuring usability?" (Highlight methods like journey mapping, persona development, and contextual inquiry.)
• AI Integration in Design: "If you were tasked with designing a new feature using AI for our DMS, what would be your first steps, and how would you ensure it genuinely improves the user experience?" (Emphasize problem definition, user value, ethical considerations, and iterative testing.)

Company & Culture Questions:

• Design Culture Building: "How do you foster a user-centered design culture within a team that may not have prior UX experience?" (Discuss evangelizing UX, creating empathy, and demonstrating value through results.)
• Collaboration with Engineering/Product: "Describe your ideal working relationship with Product Managers and Engineers. How do you handle disagreements or conflicting priorities?" (Focus on communication, shared goals, and finding mutually beneficial solutions.)
• Impact Measurement: "How do you measure the success of your UX designs, beyond qualitative feedback?" (Prepare examples of using metrics like task completion, error rates, time-on-task, conversion rates, and user satisfaction scores.)

Portfolio Presentation Strategy:

• Problem-Solution-Outcome Framework: For each project, clearly present the initial problem, your design solutions, and the tangible outcomes or lessons learned.
• Show, Don't Just Tell: Use visuals (mockups, flows, prototypes) to illustrate your design decisions and process.
• Articulate Your Role: Be specific about your contributions, especially in team projects.
• Engage with Questions: Be prepared to dive deeper into any aspect of your work and discuss your decision-making process.

📝 Enhancement Note: Interview questions are crafted to probe critical areas for a Sr UX Designer, focusing on process establishment, complex design challenges, and strategic thinking, with advice on how to approach them.

📌 Application Steps

To apply for this Sr UX Designer position:

• Submit your application through the provided link on Greenhouse.
• Portfolio Customization: Tailor your resume and cover letter to highlight your experience in establishing UX processes, designing for SMBs, and proficiency in Figma and A/B testing.
• Case Study Selection: Choose 2-3 of your most impactful projects for your portfolio, ensuring they demonstrate your end-to-end design process, problem-solving skills, and quantifiable results.
• Interview Preparation: Practice articulating your design rationale, preparing to discuss your process for complex systems, and rehearsing how you would approach building UX foundations from scratch.
• Company Research: Familiarize yourself with Lightspeed DMS, its products, target industries, and any publicly available information on their company culture and values to demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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