Solution Design Manager

📍 Job Overview

Job Title: Solution Design Manager

Company: OSTTRA

Location: Singapore, SG

Job Type: FULL_TIME

Category: Revenue Operations / Sales Operations / GTM Enablement

Date Posted: 2025-10-02

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Drive pre-sales technical and business solution design for financial services SaaS products, ensuring alignment with client requirements and Osttra's product capabilities.

• Collaborate closely with Sales, Product Design, and Customer Success teams to deliver compelling client demonstrations and articulate complex workflow solutions.

• Develop comprehensive project scopes, including detailed workflow definitions and service optionality, to facilitate client agreement and successful project handover to Project Management.

• Contribute to product strategy and roadmap by gathering client feedback, defining MVP requirements for new products/services, and participating in Product Refinement Forums.

• Act as a critical bridge between client needs and Osttra's product development, ensuring that solutions are technically feasible, commercially viable, and meet market demands in the post-trade financial services sector.

📝 Enhancement Note: This role sits at the intersection of sales, product, and project management, with a strong emphasis on understanding client business needs and translating them into implementable technical solutions within the financial services SaaS domain. The "Solution Design Manager" title, coupled with the responsibilities, indicates a strategic role focused on ensuring the viability and successful adoption of Osttra's offerings.

📈 Primary Responsibilities

• Pre-Sales Solution Scoping: Partner with the Sales team to meticulously define and document client requirements, ensuring the proposed solution for financial services SaaS products accurately meets their business needs, including FX, Credit, and Risk Services.

• Client Demonstrations & Presentations: Lead and assist in client demonstrations, effectively showcasing Osttra's platforms (e.g., Harmony 3, NetLink, ClientLink, CreditLink, DNM, ODC, LimitHub, CCPC) and articulating how they address specific client workflows and pain points.

• Project Scope Development: Create detailed Project Scope documents for client agreement, which will encompass required workflows, service optionality, and any necessary message transformation specifications (inbound/outbound).

• Product Enhancement & Feedback Loop: Actively gather client requirements and feedback during BAU (Business As Usual) and project engagements, channeling this information to Product and Product Design teams for inclusion in the Product Refinement Forum (PRF) and future roadmaps.

• New Product/Service Definition: Define Minimum Viable Product (MVP) requirements and standard/custom documentation for new products and services, collaborating with Product Design and Product teams for roadmap inclusion and implementation approval.

• Cross-Functional Collaboration: Work seamlessly with Sales, Customer Success, Product Design, Product Management, and Project Management teams to ensure a cohesive and effective client engagement throughout the pre-sales and initial project phases.

• Technical Specification Input: Create specifications for message transformation logic required for client integrations, ensuring interoperability and data flow between Osttra platforms and client systems.

• Project Handover & Support: Facilitate a smooth handover of the Project Scope and relevant message translation logic to the assigned Project Manager, providing ongoing business and workflow guidance as needed throughout the project lifecycle.

• Working Group Participation: Engage in working groups organized by Product Design, providing technical support and solution design expertise to drive product evolution and new initiative development.

📝 Enhancement Note: The responsibilities highlight a strong focus on translating complex financial service needs into tangible software solutions. The emphasis on "Project Scope," "Message Transformation Specifications," and collaboration with "Connectivity Team" and "Integration Dev Team" points to a role that requires a blend of business acumen, technical understanding, and process-oriented thinking, crucial for GTM and sales enablement.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 5 years of experience in the Financial Services Software as a Service (SaaS) industry.

• At least 3 years of direct experience with Osttra platforms (Harmony 3, NetLink, ClientLink, CreditLink, DNM, ODC, LimitHub, CCPC) in any capacity.

Required Skills:

• Financial Services Domain Expertise: Deep understanding of workflows and financial modeling for FX, Credit, and Risk Services.

• SaaS Product Knowledge: Comprehensive knowledge of Osttra platforms and their functionalities.

• Client Engagement: Proven ability to work with external customers, including C-suite executives, to understand and articulate complex business and technical requirements.

• Solution Design & Scoping: Expertise in defining detailed workflows, service optionality, and technical specifications for software solutions.

• Communication & Presentation: Exceptional verbal and written communication skills, with the ability to present complex information clearly and persuasively to diverse audiences.

• Organizational & Prioritization Skills: Demonstrated ability to manage multiple workstreams autonomously and prioritize tasks effectively in a fast-paced environment.

• Collaboration & Teamwork: A strong desire and proven ability to collaborate effectively with cross-functional teams.

• Adaptability: Ability to adapt to different scenarios and client needs.

• Problem-Solving: Aptitude for identifying issues and proposing effective solutions within the scope of the product and client requirements.

Preferred Skills:

• Message Transformation & Integration: Experience defining message transformation specifications and understanding integration requirements.

• Product Development Lifecycle: Familiarity with product enhancement processes, PRFs, and roadmap contributions.

• Agile Methodologies: Experience working within Agile frameworks, particularly with tools like Jira.

• CRM Proficiency: Experience with Salesforce for managing client interactions and sales processes.

• Internal Wiki/Knowledge Management: Proficiency with internal wiki platforms like Confluence for documentation and knowledge sharing.

📝 Enhancement Note: The explicit requirement for Osttra product experience and deep knowledge of financial services workflows (FX, Credit, Risk) is a critical differentiator. The emphasis on C-suite interaction and adaptability highlights the consultative nature of this operations-adjacent role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Solution Design Case Studies: Examples demonstrating your ability to analyze client business needs in the financial services sector and design tailored SaaS solutions, detailing the process from initial scoping to proposed implementation.

• Workflow Documentation Samples: Showcase examples of documented client workflows, including Service Optionality, that you have created or contributed to, illustrating your ability to capture and articulate complex operational processes.

• Message Transformation Specifications: If available, provide examples of specifications for inbound/outbound message transformations, highlighting your understanding of data mapping and integration logic.

• Client Demonstration Materials: Evidence of materials or scripts developed for client demonstrations, showcasing your ability to translate technical features into business benefits.

Process Documentation:

• Scoping Process: Demonstrate a clear understanding of a structured client scoping process, from initial sales engagement through to the creation of a client-agreed Project Scope document.

• Product Enhancement Workflow: Illustrate your experience or understanding of how client feedback is gathered, documented, and fed into product refinement and development cycles.

• Cross-Functional Handoffs: Provide examples or describe processes for effectively handing over project scopes and technical specifications to Project Management and Development teams.

📝 Enhancement Note: For a Solution Design Manager role, the portfolio should emphasize the ability to translate business requirements into technical specifications and articulate solutions clearly. Case studies demonstrating successful client engagements, detailed workflow mapping, and an understanding of integration nuances will be highly valued by the hiring team.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: SGD 9,500 - SGD 14,000 per month.

• Methodology: This estimate is based on industry benchmarks for Solution Design Managers in Singapore with 5-10 years of experience in the Financial Services SaaS sector. Singapore's high cost of living and the specialized nature of financial technology roles contribute to this range. Factors such as specific platform expertise (Osttra), client interaction level, and proven track record will influence the final offer.

Benefits:

• Health & Wellness: Comprehensive health coverage for physical and mental well-being.

• Flexible Downtime: Generous paid time off to ensure work-life balance and rejuvenation.

• Continuous Learning: Access to extensive resources for professional development, skill enhancement, and knowledge acquisition.

• Invest in Your Future: Competitive salary, retirement planning support, continuing education programs with company-matched student loan contributions, and financial wellness initiatives.

• Family Friendly Perks: Benefits designed to support employees with their families.

• Beyond the Basics: Includes retail discounts, referral incentive awards, and other supplementary perks.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week.

• Flexibility may be available, but the role requires significant client interaction and collaboration, necessitating availability during core business hours in Singapore and potentially across different time zones to support global clients.

📝 Enhancement Note: The salary range is an estimate for Singapore, considering the specialized nature of the role and the company's standing in the financial technology industry. The benefits package is comprehensive, aligning with expectations for a professional role in a reputable organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech), Post-Trade Services

Company Size: 1,000 - 5,000 employees (OSTTRA is a joint venture with significant global reach, formed from established entities within S&P Global and CME Group).

Founded: OSTTRA was formed in 2021, but its constituent businesses have over 20 years of history in financial market infrastructure.

Team Structure:

• The Solution Design Manager will be part of a broader GTM (Go-To-Market) or Sales Enablement function, working closely with Sales, Product Design, and Product Management teams.

• This role likely reports into a Head of Solution Design or a Sales Operations/Enablement leadership position.

Methodology:

• Data-Driven Solutions: Emphasis on understanding client data and workflows to design effective solutions.

• Agile Product Development: Involvement in product refinement and new feature development, likely using Agile methodologies.

• Client-Centric Approach: Prioritizing client needs and ensuring successful solution implementation and adoption.

• Process Optimization: Continuous focus on streamlining workflows, both internally and for clients.

Company Website: www.osttra.com

📝 Enhancement Note: OSTTRA's positioning as a joint venture between S&P Global and CME Group suggests a culture that values stability, expertise, and innovation. The "post-trade experts" description implies a focus on deep industry knowledge and operational excellence.

📈 Career & Growth Analysis

Operations Career Level: This role is typically considered a senior individual contributor or an early-stage management position, focusing on specialized technical and business solutioning within the GTM function. It bridges the gap between client-facing sales and internal product/project teams.

Reporting Structure: The Solution Design Manager will likely report to a senior leader within the Sales Operations, GTM Enablement, or Solution Design department. They will work collaboratively with peers in Sales, Product Management, and Project Management.

Operations Impact: The Solution Design Manager has a direct impact on revenue generation by ensuring that sales proposals are technically sound, commercially viable, and clearly articulated to clients. Their work directly influences client acquisition, satisfaction, and the successful implementation of Osttra's services, thereby contributing to overall business growth and market position.

Growth Opportunities:

• Leadership Progression: Potential to move into a Senior Solution Design Manager, Lead Solution Architect, or Head of Solution Design role, managing a team.

• Product Management Path: Transition into Product Management, leveraging deep client and solution knowledge to drive product strategy.

• Specialization: Develop deeper expertise in specific financial instruments (FX, Credit, Risk) or Osttra platforms, becoming a subject matter expert.

• Broader GTM Roles: Move into roles focused on Sales Enablement, Go-to-Market Strategy, or Business Development within the FinTech space.

📝 Enhancement Note: This role offers a strong foundation for career growth within the financial technology sector, particularly for those who excel at bridging technical solutions with business needs and client relationships. The emphasis on product involvement also opens doors to product-centric career paths.

🌐 Work Environment

Office Type: The role is based in Singapore, indicating an on-site or hybrid work environment within a professional office setting at Capital Square.

Office Location(s): Capital Square, 23 Church Street, Singapore. This is a prime business district location, suggesting a modern and well-equipped office space.

Workspace Context:

• Collaborative Hub: The office environment likely fosters collaboration, with meeting rooms, common areas, and open-plan workspaces designed for team interaction.

• Technology-Rich: Access to standard office technology, including robust IT infrastructure, communication tools, and potentially specialized demo environments.

• Professional Atmosphere: A workplace culture that values professionalism, expertise, and client focus, typical of financial services organizations.

Work Schedule:

• Standard business hours are expected in Singapore (Asia/Singapore time zone).

• Given the global client base, occasional flexibility may be required to accommodate meetings with teams or clients in other regions (e.g., Europe, North America).

📝 Enhancement Note: The location in a major financial hub like Singapore suggests a professional and connected work environment, with opportunities for networking and exposure to the broader FinTech ecosystem.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial screening to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A discussion with the hiring manager focusing on your experience in solution design, financial services, SaaS, and Osttra platforms. Expect questions about your approach to scoping, client demos, and cross-functional collaboration.

• Technical/Solution Design Interview: This stage may involve a technical deep-dive, scenario-based questions, or a case study. You might be asked to walk through a past solution design project or propose a solution for a hypothetical client scenario.

• Cross-Functional Interviews: Interviews with peers or stakeholders from Sales, Product Management, or Project Management to assess collaboration skills and understanding of their respective functions.

• Final Interview: Potentially with a senior leader to discuss career aspirations, strategic thinking, and final fit within the organization.

Portfolio Review Tips:

• Curate Selectively: Focus on 2-3 of your most relevant and impactful projects that demonstrate your core competencies in solution design, financial services knowledge, and client interaction.

• Structure Your Case Studies: For each project, clearly outline:

  • Client Challenge: The business problem or need.
  • Your Role & Solution: What you designed and why.
  • Key Workflows/Features: Specific details of the solution.
  • Tools/Technologies Used: Mention Osttra platforms, relevant software.
  • Outcome/Impact: Quantify results where possible (e.g., improved efficiency, successful implementation).

• Highlight Osttra Expertise: Explicitly mention and showcase your experience with Osttra platforms and financial services workflows (FX, Credit, Risk).

• Demonstrate Collaboration: Explain how you worked with sales, product, and project teams.

• Prepare for Questions: Be ready to discuss your design decisions, trade-offs made, and how you handled challenges.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like: "How would you scope a new FX trading solution for a large asset manager?" or "Describe a time you had to manage conflicting client requirements."

• Product Knowledge: Brush up on Osttra's product suite and how it serves different client segments (PBs, IM/AMs, EBs, etc.).

• Industry Trends: Be aware of current trends in post-trade financial services, FX markets, and FinTech.

• Communication Practice: Rehearse explaining complex technical concepts and business value propositions clearly and concisely.

📝 Enhancement Note: The emphasis on a portfolio and case studies is crucial for this role. Candidates should be prepared to articulate their design process and demonstrate tangible results from previous engagements, particularly those involving financial services SaaS and Osttra products.

🛠 Tools & Technology Stack

Primary Tools:

• Osttra Platforms: Harmony 3, NetLink, ClientLink, CreditLink, DNM, ODC, LimitHub, CCPC (essential expertise).

• Microsoft Office Suite: Word, Excel, PowerPoint (for documentation, analysis, and presentations).

• Google Workspace: Docs, Sheets, Slides (as an alternative or complementary suite for collaboration).

Analytics & Reporting:

• Jira: For tracking product enhancements, managing tasks, and collaborating on development issues.

• Salesforce: Likely used for managing sales pipelines, client interactions, and tracking opportunities.

CRM & Automation:

• Confluence: For internal documentation, knowledge base creation, and process guides.

• Integration/Messaging Tools: Understanding of message transformation specifications suggests familiarity with data mapping and potentially integration platforms, though specific tools aren't listed.

📝 Enhancement Note: Proficiency with Osttra's proprietary platforms is a non-negotiable requirement. Familiarity with Jira and Salesforce is also critical for effective collaboration within the sales and product development cycles.

👥 Team Culture & Values

Operations Values:

• Client Focus: Dedication to understanding and meeting client needs through effective solution design.

• Collaboration & Teamwork: A strong emphasis on working together across departments to achieve common goals.

• Expertise & Innovation: Valuing deep industry knowledge and a forward-thinking approach to product development and client solutions.

• Accuracy & Detail: Meticulous attention to detail in scoping, documentation, and technical specifications.

• Adaptability & Resilience: The ability to navigate changing client requirements and market dynamics.

Collaboration Style:

• Cross-Functional Integration: The role necessitates close collaboration with Sales, Product Design, Product Management, Project Management, and potentially development teams.

• Consultative Approach: Engaging with clients and internal stakeholders in a consultative manner to identify needs and propose solutions.

• Knowledge Sharing: Encouraging the sharing of client insights, market trends, and best practices across teams.

• Process Improvement: A proactive mindset towards identifying and implementing improvements in scoping, documentation, and handover processes.

📝 Enhancement Note: The company's heritage and joint venture status suggest a culture that blends established financial industry discipline with the agility of a modern FinTech organization. Collaboration and a client-centric approach are likely core tenets.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Client Needs: Understanding and translating the diverse and often intricate requirements of financial institutions, particularly in FX, Credit, and Risk.

• Balancing Sales Pressure with Technical Feasibility: Ensuring that proposed solutions are both attractive to clients and technically achievable within Osttra's product roadmap and capabilities.

• Keeping Pace with Product Evolution: Staying abreast of continuous updates and new features across multiple Osttra platforms.

• Managing Multiple Workstreams: Simultaneously handling pre-sales engagements for various clients, each with unique requirements and timelines.

• Bridging Technical and Business Language: Effectively communicating complex technical details to business stakeholders and understanding business objectives to inform technical design.

Learning & Development Opportunities:

• Deepen Osttra Platform Expertise: Opportunities to become a subject matter expert on specific Osttra products or functionalities.

• Financial Markets Specialization: Enhance knowledge of FX, Credit, and Risk services within the post-trade landscape.

• Solution Architecture Skills: Develop advanced skills in designing complex financial technology solutions.

• Product Strategy Input: Gain exposure to product roadmap planning and contribute to the strategic direction of Osttra's offerings.

• Client Relationship Management: Hone skills in managing relationships with high-profile financial services clients.

📝 Enhancement Note: This role is ideal for someone who thrives on complex problem-solving, enjoys continuous learning, and can effectively manage multiple demands in a dynamic financial technology environment.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for scoping a new financial services solution for a client. How do you ensure all requirements are captured and validated?"

• "Walk me through a complex solution you designed for a client in the FX or Credit/Risk space. What were the key challenges, and how did you overcome them?"

• "How do you balance the need to meet sales targets with the technical feasibility and product roadmap of the solutions you propose?"

• "Explain a situation where you had to present a technical solution to a non-technical C-suite executive. How did you tailor your message?"

Company & Culture Questions:

• "What do you know about OSTTRA and its role in the post-trade financial services market?"

• "How do you stay updated on financial industry trends and FinTech advancements?"

• "Describe your ideal team environment and how you contribute to a collaborative culture."

Portfolio Presentation Strategy:

• Concise Storytelling: For each case study, focus on a clear narrative: Problem -> Solution -> Impact.

• Quantify Achievements: Use data and metrics whenever possible to demonstrate the value of your solutions.

• Highlight Osttra Usage: Make it explicit where and how you leveraged Osttra platforms in your examples.

• Visual Aids: Use diagrams or flowcharts to explain complex workflows or system architectures if appropriate.

• Be Prepared for Deep Dives: Anticipate follow-up questions on specific technical details, design choices, and client interactions.

📝 Enhancement Note: Candidates should prepare to articulate their expertise with Osttra platforms, demonstrate a deep understanding of financial services workflows, and showcase their ability to translate business needs into technical solutions through concrete examples and a well-structured portfolio.

📌 Application Steps

To apply for this Solution Design Manager position:

• Submit your application through the provided Workday link: https://spgi.wd5.myworkdayjobs.com/OSTTRA_Careers/job/Singapore-SG/Solution-Design-Manager_320099-3

• Resume Optimization: Tailor your resume to highlight specific experience with Osttra platforms, financial services SaaS, FX/Credit/Risk workflows, solution design, client demos, and cross-functional collaboration. Use keywords from the job description.

• Portfolio Preparation: Curate a portfolio showcasing 2-3 relevant case studies of solution design projects, emphasizing challenges, your proposed solutions, and quantifiable outcomes. Include examples of workflow documentation or message specification expertise if possible.

• Interview Practice: Prepare to discuss your experience with Osttra products in detail. Practice answering scenario-based questions related to client scoping, product alignment, and stakeholder management.

• Company Research: Thoroughly research OSTTRA, its joint venture partners (S&P Global and CME Group), its product offerings, and its position in the post-trade financial services market. Understand its culture and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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