Software Design & Consultant Engineer - Intralogistik (m/w/d)

📍 Job Overview

Job Title: Software Design & Consultant Engineer - Intralogistics (m/f/d)

Company: KNAPP AG

Location: Dobl-Zwaring, Styria, Austria

Job Type: Full-Time

Category: Sales Operations / GTM Consulting

Date Posted: November 10, 2025

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• This role sits at the intersection of Sales, Engineering, and Operations, focusing on designing and consulting on intralogistics software solutions.

• It requires a deep understanding of customer requirements, intralogistics processes, and software architecture to deliver tailored solutions.

• The position involves close collaboration with the sales team, customer interaction, and technical documentation to support the sales cycle.

• Candidates will leverage their analytical and problem-solving skills to optimize logistical workflows and present technical proposals to clients.

📝 Enhancement Note: While the title suggests "Software Design & Consultant Engineer," the core responsibilities and team context place this role firmly within a GTM (Go-To-Market) and Sales Operations function, specifically focused on pre-sales technical consulting and solution design for intralogistics software. The emphasis on supporting the sales team, client presentations, and proposal creation are key indicators of this operational alignment.

📈 Primary Responsibilities

• Collaborate with the Sales Team to develop customized intralogistics software solutions for clients, acting as a technical consultant.

• Conduct in-depth analysis and optimization of customer intralogistics processes, translating business needs into technical software architecture designs.

• Perform detailed assessments of network and IT infrastructure requirements to ensure seamless integration of logistics software.

• Create comprehensive written documentation of logistical software processes, technical specifications, and functional requirements.

• Calculate project costs and prepare technical annexes for sales proposals and bid packages.

• Present software solutions and proposals to clients in a clear, concise, and persuasive manner, alongside sales colleagues.

• Serve as a technical point of contact for internal departments and clients post-project handover, addressing inquiries and ensuring customer satisfaction.

• Engage in international travel (approximately 15%) to meet with clients and understand their operational needs.

📝 Enhancement Note: The responsibility for "cost calculation" and "creation of technical attachments for the offer package" strongly aligns this role with Sales Operations and GTM functions, where financial and technical proposal development is critical for closing deals.

🎓 Skills & Qualifications

Education:

• Completed technical and/or economic education (e.g., HTL, University, FH or equivalent).

Experience:

• 2-5 years of professional experience, ideally with a strong foundation in software and logistics.

• Demonstrated experience in analyzing and optimizing complex processes, particularly within an intralogistics or supply chain context.

• Proven ability to work effectively in a team environment and collaborate with cross-functional stakeholders.

Required Skills:

• Software Design & Architecture: Ability to design and conceptualize software solutions, understanding system architecture principles.

• Intralogistics Process Analysis: Proficiency in analyzing, understanding, and optimizing material flow and warehouse operations.

• Technical Documentation: Skill in creating clear, detailed, and accurate technical documentation for software processes and client proposals.

• Customer Orientation: A strong ability to understand and address customer needs, providing tailored and effective solutions.

• Team Collaboration: Proven ability to work effectively within a sales and engineering team, fostering a collaborative environment.

• Problem-Solving: Capability to independently identify and implement creative solutions for complex technical challenges.

• German Language: Fluent in German (minimum B1 level) for effective client and internal communication.

• English Language: Proficient in English (minimum B1 level) for international client interactions and documentation.

Preferred Skills:

• Prior experience in a pre-sales engineering or technical consulting role within the intralogistics or automation sector.

• Familiarity with CRM systems and sales enablement tools.

• Knowledge of various network and IT infrastructure requirements relevant to industrial automation.

• Experience with cost calculation and proposal generation processes.

• A strong passion for and understanding of logistics and automation technologies.

📝 Enhancement Note: The requirement for "completed technical and/or economic education" and a "minimum B1 level" for German and English, coupled with "2-5 years of professional experience," suggests a mid-level role that bridges technical expertise with client-facing responsibilities, typical for a Sales Engineer or Technical Consultant in operations-adjacent fields.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate experience in designing and documenting software architecture for complex systems, ideally within intralogistics.

• Showcase examples of process analysis and optimization projects, highlighting the methodologies used and the resulting efficiency improvements.

• Include case studies or project descriptions that illustrate the ability to translate customer requirements into tangible software solutions.

Process Documentation:

• Experience in creating detailed workflow diagrams and process maps for logistical operations and associated software.

• Familiarity with documenting software implementation phases, including integration points and user acceptance criteria.

• Ability to articulate how processes are measured for performance and efficiency, and how these metrics inform optimization efforts.

📝 Enhancement Note: For a role like this, the portfolio should emphasize the candidate's ability to bridge technical design with commercial objectives. Examples should highlight how their software design and process optimization skills directly contributed to successful sales outcomes or client satisfaction in previous roles.

💵 Compensation & Benefits

Salary Range:

• The stated minimum salary is EUR 3,375 gross per month for 38.5 hours/week, based on the Metalworking Trade KV (Collective Agreement), VWG IV, 1st and 2nd year.

• Estimated Annual Salary: Based on 14 annual payments (common in Austria for collective agreements), this equates to approximately EUR 47,250 gross annually.

• Market Adjustment: Given the technical nature, consulting responsibilities, and potential for international travel, the actual compensation for a candidate with 2-5 years of relevant experience and strong qualifications is likely to be significantly higher, potentially ranging from EUR 50,000 to EUR 70,000+ gross annually, depending on specific skills, experience, and negotiation.

Benefits:

• Flexible Working Hours: Enables better work-life balance and adaptability.

• Home Office Option: Provides flexibility and reduces commute time for eligible tasks.

• Company Restaurant: Offers convenient and subsidized meal options on-site.

• KNAPP Vital Program: A comprehensive health and activity program promoting employee well-being.

• Mentoring Program: Structured training and support during the onboarding phase.

• International Travel Opportunities: Exposure to global projects and diverse client environments.

• Safe Work Environment: Secure employment in a technologically advanced company.

Working Hours:

• Standard working hours are 38.5 hours per week, with flexibility offered.

📝 Enhancement Note: The provided minimum salary is a baseline from the Austrian collective agreement for the metal industry. For a role involving software design, consulting, and client presentations, especially with international travel, the actual offered salary will very likely exceed this minimum. Salary research for similar "Sales Engineer," "Technical Consultant," or "Intralogistics Solutions Designer" roles in Austria, particularly in Styria, would place the expected range higher.

🎯 Team & Company Context

🏢 Company Culture

Industry: Industrial Automation, Intralogistics, Software Solutions, Material Handling. KNAPP AG is a leading international provider of intelligent intralogistics solutions and automation technology.

Company Size: KNAPP AG is a significant player in its field, employing over 6,000 people globally. This size suggests a stable, well-established company with robust processes and resources, offering structured career paths.

Founded: Founded in 1952, KNAPP AG has a long history and deep expertise in automation and logistics, indicating a culture that values experience, innovation, and long-term client relationships.

Team Structure:

• The role is part of the Sales Team, working closely with sales professionals and technical experts.

• The reporting structure likely involves a Sales Manager or Head of Solutions Engineering, with direct interaction with project managers and technical development teams.

Methodology:

• Data-Driven Solutions: Emphasizes analyzing customer data and operational metrics to design effective and efficient logistics solutions.

• Customer-Centric Approach: Focuses on understanding client needs and delivering tailored solutions that provide tangible business value.

• Process Optimization: Core to the role is the systematic analysis and improvement of intralogistics workflows through software and automation.

• Mentored Learning: A structured onboarding process with mentorship ensures new team members quickly gain the necessary technical and product knowledge.

Company Website: https://careers.knapp.com/ (Note: The provided URL points to the careers page, general company info can be found on www.knapp.com)

📝 Enhancement Note: The company's long history and global presence suggest a culture that balances innovation with stability. For operations professionals, this often translates to opportunities for structured career growth and exposure to large-scale, complex projects.

📈 Career & Growth Analysis

Operations Career Level:

• This role represents a mid-level position (2-5 years of experience) for an individual with a blend of technical aptitude and commercial awareness. It's an entry point into specialized GTM roles within the automation and logistics sector.

Reporting Structure:

• The position reports into the Sales organization, likely to a Sales Manager or a Head of Solutions Engineering/Consulting.

Operations Impact:

• This role has a significant impact on revenue generation by enabling the sales team to propose compelling, technically sound, and cost-effective intralogistics solutions.

Growth Opportunities:

• Specialization: Deepen expertise in specific intralogistics software modules, automation technologies, or industry verticals.

• Senior Consultant/Architect: Progress to more complex solution design projects, leading technical aspects of major bids, and mentoring junior engineers.

• Sales Management: Transition into sales leadership roles, leveraging a strong technical foundation to manage sales teams or key accounts.

• Product Development: Move into R&D or product management roles, contributing to the evolution of KNAPP's intralogistics software offerings based on market feedback.

• International Exposure: Gain extensive experience working with global clients and on international projects, potentially leading to roles with global responsibilities.

📝 Enhancement Note: The hybrid nature of this role—combining technical engineering with sales support and consulting—offers a versatile career path. Growth opportunities are likely to involve increasing technical complexity, client management scope, or leadership within the GTM function.

🌐 Work Environment

Office Type:

Office Location(s):

• Primary location: Dobl-Zwaring, Styria, Austria. This location is part of the Graz-Umgebung district, known for its industrial and technological hubs.

Workspace Context:

• Collaborative Spaces: Expect access to meeting rooms, project areas, and potentially open-plan office spaces conducive to team discussions and brainstorming sessions.

• Technology & Tools: The workspace will be equipped with the necessary IT infrastructure, software, and communication tools to support design, documentation, and client interactions. This includes access to KNAPP's proprietary software and development environments.

• Team Interaction: Regular opportunities to interact with sales, engineering, and project management teams, fostering a dynamic and collaborative work atmosphere.

Work Schedule:

• The role involves a 38.5-hour work week with flexible working hours and a hybrid model. This allows for a good balance between on-site collaboration and remote work, accommodating project demands and personal needs.

📝 Enhancement Note: The hybrid model with flexible hours, combined with a significant global presence, suggests a company that embraces modern work practices while maintaining a strong operational base. For operations professionals, this offers a blend of structured work and autonomy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an HR screening to assess basic qualifications, cultural fit, and salary expectations.

• Technical Interview: A discussion with hiring managers or senior engineers to evaluate technical skills in software design, intralogistics, and process analysis. This may include scenario-based questions.

• Case Study/Presentation: Candidates might be asked to prepare a presentation or solve a hypothetical intralogistics problem, demonstrating their analytical, problem-solving, and communication skills. This is where portfolio elements would be key.

• Team/Cultural Fit Interview: Meeting with potential colleagues and team leads to assess collaboration style and alignment with KNAPP's culture.

• Final Interview: Potentially with senior leadership to discuss the role's strategic importance and finalize the offer.

Portfolio Review Tips:

• Highlight Process Optimization: Showcase specific examples of how you analyzed and improved intralogistics or software processes, quantifying results where possible (e.g., reduced cycle time, increased throughput, cost savings).

• Demonstrate Software Design Thinking: Include diagrams, blueprints, or descriptions of software architectures you've designed or contributed to, emphasizing how they met specific functional and non-functional requirements.

• Client-Facing Examples: If possible, include anonymized examples of technical documentation, proposals, or client presentations that illustrate your ability to communicate complex technical information clearly to diverse audiences.

• Quantify Impact: For every project, aim to include metrics that demonstrate the business impact of your work, especially in terms of efficiency, cost, or customer satisfaction.

• Tailor to Intralogistics: Emphasize projects and skills most relevant to intralogistics, automation, and supply chain software.

Challenge Preparation:

• Be prepared to discuss your approach to analyzing complex logistical challenges.

• Practice articulating technical solutions in a way that is understandable to both technical and non-technical stakeholders.

• Review common intralogistics concepts and emerging trends in automation and warehouse management systems.

• Think about how you would balance client requirements with technical feasibility and cost constraints.

📝 Enhancement Note: The "Software Design & Consultant Engineer" title implies that a portfolio showcasing both design capabilities and consultative problem-solving will be highly valued. Expect to articulate your thought process, not just the final output.

🛠 Tools & Technology Stack

Primary Tools:

• CAD/Design Software: Tools for creating system layouts, process flows, and potentially software architecture diagrams (specific tools not mentioned, but common in the industry).

• Intralogistics Software: Experience with or ability to quickly learn KNAPP's proprietary software suite for warehouse management (WMS), material flow control (MFC), and automation control.

• Project Management Tools: Familiarity with tools like Jira, Asana, or Microsoft Project for tracking tasks, timelines, and deliverables.

Analytics & Reporting:

• Data Analysis Tools: Proficiency in analyzing operational data, potentially using Excel, SQL, or business intelligence tools (e.g., Tableau, Power BI) to identify optimization opportunities.

• Simulation Software: Experience with logistics simulation tools could be beneficial for testing and validating proposed solutions.

CRM & Automation:

• CRM Systems: Experience with CRM platforms (e.g., Salesforce, SAP CRM) used by the sales team to manage client interactions and sales pipelines.

• Documentation Tools: Expertise in creating professional technical documentation using tools like Confluence, Microsoft Office Suite (Word, Visio), or specialized technical writing software.

• ERP Systems: Basic understanding of how logistics software integrates with Enterprise Resource Planning (ERP) systems.

📝 Enhancement Note: While specific tools are not listed, the role's responsibilities imply a need for strong analytical skills and the ability to work with complex software systems. Candidates should be prepared to discuss their experience with similar technologies and their capacity for rapid learning.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to develop cutting-edge intralogistics solutions and embrace new technologies.

• Customer Focus: A commitment to understanding and exceeding client expectations through tailored solutions and excellent service.

• Efficiency & Optimization: A dedication to improving operational performance through smart design and process enhancement.

• Teamwork: Strong emphasis on collaboration, mutual support, and shared success within the sales and engineering teams.

• Hands-On Mentality: A practical, results-oriented approach to problem-solving and task execution.

Collaboration Style:

• Cross-Functional Integration: Close cooperation with sales, project management, R&D, and customer service to ensure seamless solution delivery.

• Open Communication: Encouraging clear and direct communication to resolve technical challenges and align on client needs.

• Knowledge Sharing: A culture that promotes sharing expertise and best practices, particularly through the mentoring program.

• Proactive Problem Solving: An environment where team members are encouraged to identify potential issues and propose solutions proactively.

📝 Enhancement Note: The emphasis on a "hands-on mentality" and "creative solutions" suggests a culture that values initiative and practical application of skills, aligning well with operational roles that require problem-solving and execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Solutions: Designing integrated intralogistics software for diverse client needs requires deep understanding and continuous learning.

• Balancing Technical & Commercial: Effectively translating complex technical specifications into compelling client proposals that meet commercial objectives.

• Rapid Technological Advancements: Staying current with the fast pace of innovation in automation, AI, and logistics software.

• International Client Management: Navigating different business cultures, languages, and technical requirements across global clients.

Learning & Development Opportunities:

• Comprehensive Mentoring Program: Structured onboarding with experienced professionals to quickly build expertise in KNAPP's products and solutions.

• Industry Conferences & Training: Opportunities to attend relevant trade shows, workshops, and specialized training courses in intralogistics and automation.

• Internal Skill Development: Access to internal training modules and knowledge-sharing sessions focused on new technologies and methodologies.

• Project Variety: Exposure to a wide range of client projects, offering diverse experiences and skill-building opportunities.

• Career Path Guidance: Potential for structured career development planning within KNAPP's GTM and engineering functions.

📝 Enhancement Note: The challenges presented are typical for roles at the intersection of technology and business in a dynamic industry. The growth opportunities highlight KNAPP's commitment to developing its employees, particularly through structured programs like mentorship.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you analyzed a complex process and proposed a solution. What was your methodology, and what was the outcome?" (Focus on your analytical process, problem-solving approach, and ability to quantify results).

• "How would you approach designing a software architecture for an automated warehouse receiving dock, considering throughput, error reduction, and integration with existing systems?" (Demonstrate your design thinking, understanding of intralogistics, and ability to consider multiple factors).

Company & Culture Questions:

• "What do you know about KNAPP AG and our position in the intralogistics market?" (Research recent projects, company values, and key offerings).

• "How do you see your role contributing to the sales team's success and KNAPP's overall business objectives?" (Connect your technical skills to revenue generation and client satisfaction).

Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project type or skill area (e.g., Process Optimization, Software Design, Client Solutions).

• Quantify Impact: For each example, clearly state the problem, your solution, and the measurable results (e.g., X% efficiency gain, Y% cost reduction, Z hours saved).

• Visuals: Use diagrams, flowcharts, or mock-ups where appropriate to illustrate complex concepts.

• Storytelling: Frame your experience as a narrative, explaining the context, your role, the challenges you faced, and how you overcame them.

• Relevance: Highlight projects most relevant to intralogistics, software design, and client consulting. Be prepared to discuss your contributions specifically.

📝 Enhancement Note: Expect interviewers to probe deeply into your problem-solving methodology and how you translate technical concepts into business value. A well-prepared portfolio that clearly demonstrates these capabilities will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the KNAPP careers website.

• Tailor Your Resume: Emphasize keywords related to software design, intralogistics, process optimization, technical consulting, sales support, and client presentations. Quantify achievements with data wherever possible.

• Prepare Your Portfolio: Curate examples of your work that best showcase your skills in software architecture, process analysis, technical documentation, and client proposal support. Focus on demonstrating tangible business impact.

• Research KNAPP: Understand their core business, recent projects, company values, and the intralogistics solutions they offer. Prepare to articulate why you are a good fit for their culture and mission.

• Practice Your Pitch: Be ready to clearly and concisely explain your experience, your approach to problem-solving, and how you can contribute to KNAPP's sales and engineering success. Practice presenting a hypothetical case study or project from your portfolio.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.