Showroom Design Consultant / Customer Service Representative

📍 Job Overview

Job Title: Showroom Design Consultant / Customer Service Representative

Company: Florida Tile

Location: Ft. Collins, CO

Job Type: Full-Time

Category: Sales Operations / Customer Service

Date Posted: May 11, 2026

Experience Level: Entry-Level to Mid-Level (1-3 years)

Remote Status: On-site

🚀 Role Summary

• This role blends client-facing sales and design consultation with essential operational support for a busy tile showroom.

• Key responsibilities include driving showroom sales through expert product knowledge and design assistance, and efficiently processing customer orders to ensure seamless fulfillment.

• The position requires meticulous attention to detail in order entry, inventory management, and accounts receivable follow-up to maintain operational efficiency.

• A critical component is fostering strong relationships with architects, contractors, and homeowners, acting as a trusted advisor for their tile selection needs.

📝 Enhancement Note: While the title emphasizes "Consultant" and "Representative," the core responsibilities indicate a hybrid role that is heavily weighted towards sales and customer-facing activities, with significant operational support duties. This is not a traditional Revenue Operations or Sales Operations role focused on system optimization or strategic planning, but rather a front-line role with operational components. The "Showroom Design Consultant" aspect implies a need for aesthetic sensibility and product expertise, while "Customer Service Representative" points to transactional efficiency and client interaction.

📈 Primary Responsibilities

• Sales & Design Consultation:

  • Assist architects, contractors, and homeowners in selecting appropriate tile products based on project requirements, aesthetic preferences, and functional needs.
  • Develop and maintain a deep understanding of Florida Tile's product catalog, including specifications, applications, and complementary materials.
  • Proactively generate sales by identifying new opportunities, promoting add-on sales (e.g., sundries, related items), and nurturing client relationships.
  • Conduct in-house meetings and utilize phone and internet communications to expand and maintain a trade client base.
  • Leverage showroom space for trade events and promotions to increase visibility and engagement.

• Order Processing & Transactional Operations:

  • Accurately enter customer orders into the system, verifying product details, quantities, and pricing against established templates.
  • Confirm orders placed via phone, fax, or internet to ensure accuracy and prevent discrepancies.
  • Perform stock and price checks for customers and inter-branch inquiries, providing timely and precise information.
  • Calculate and apply freight and handling expenses to orders for accurate customer invoicing.
  • Issue customer invoices for products and related expenses.

• Inventory & Operations Support:

  • Receive and accurately locate incoming inventory into the branch.
  • Assist in daily task performance as directed by Branch Management, including daily deposit preparation and invoicing.
  • Maintain the showroom in an organized, clean, and visually appealing manner, ensuring all displayed products are up-to-date, properly identified, and merchandised effectively.
  • Coordinate sales efforts with other sales team members (OSR, BCSS) by sharing leads and market insights.

• Customer Relationship Management & Accounts Receivable:

  • Regularly follow up with customers regarding the status of their orders to ensure satisfaction and manage expectations.

  • Make collection calls/contacts as directed by Branch Management to address outstanding accounts receivable.

  • Provide freight and shipment information (cost, tracking) to customers and branches promptly.

📝 Enhancement Note: The responsibilities outline a direct sales and customer service function with operational tasks. The "Operations and Support" section details core transactional duties that are critical for business flow. The emphasis on "protecting the integrity of Florida Tile's pricing rules" suggests a need for adherence to established sales policies and a basic understanding of revenue recognition principles at the transactional level.

🎓 Skills & Qualifications

Education:

• High School Diploma or GED required.

Experience:

• Minimum of 12 months of retail or sales experience required.

• Customer service experience with a manufacturer of building products is preferred.

Required Skills:

• Customer Service Excellence: Proven ability to provide exceptional service, resolve issues, and build rapport with diverse clientele.

• Sales Acumen: Demonstrated ability to drive sales, upsell, and meet sales targets. Knowledge of inside sales techniques.

• Product Knowledge Acquisition: Ability to quickly learn and retain extensive product information and effectively communicate it to customers.

• Order Entry & Accuracy: Meticulous attention to detail for precise order processing, verification, and data entry.

• Computer Proficiency: Competency in Microsoft Office Suite (Word, Excel, Outlook).

Preferred Skills:

• SAP Software Experience: Experience with SAP for order management, inventory, and financial transactions is highly desired.

• Interior Design Fundamentals: A passion for and understanding of interior design principles, color theory, and space planning.

• Merchandising & Showroom Presentation: Ability to maintain an attractive and informative showroom display.

• Client Relationship Management (CRM) Principles: Experience in developing and maintaining strong working relationships with trade professionals and homeowners.

• Accounts Receivable (A/R) Fundamentals: Familiarity with collection calls and basic A/R follow-up procedures.

📝 Enhancement Note: The requirements suggest a foundational understanding of sales processes and customer interaction. While SAP is listed as preferred, its inclusion indicates it's a key system for order processing and inventory management, making proficiency a significant advantage. The blend of sales and operational tasks means candidates need to be adaptable and comfortable with both client-facing activities and back-office support functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Performance Documentation: Examples of sales achievements, such as exceeding targets, growing a client base, or successfully closing complex deals. Quantifiable results are crucial.

• Customer Interaction Case Studies: Scenarios demonstrating exceptional customer service, problem-solving, or design consultation that led to customer satisfaction and sales.

• Order Processing Workflow Example: A visual or documented representation of how a typical customer order is processed from initial inquiry to fulfillment, highlighting accuracy and efficiency.

• Product Knowledge Showcase: Examples of how you've quickly acquired and applied product knowledge in previous roles to benefit customers or drive sales.

Process Documentation:

• Order Entry & Verification: Documented steps taken to ensure accuracy in order details, product codes, quantities, and pricing.

• Customer Follow-up Procedures: Outlined methods for tracking order status and proactively communicating updates to clients.

• Showroom Merchandising Standards: Examples of how to maintain a visually appealing and informative showroom environment, including product display and labeling.

📝 Enhancement Note: For this role, a traditional "operations portfolio" focused on system optimization or large-scale process improvement is less relevant. Instead, candidates should prepare a portfolio that showcases their sales effectiveness, customer service capabilities, and organizational skills related to transactional processes and showroom management. Highlighting how they've managed order accuracy, client communication, and product presentation will be key.

💵 Compensation & Benefits

Salary Range: $20.00 - $25.00 per hour.

Benefits:

• Medical, Dental, and Vision Plans

• Flexible Spending Accounts

• Employee Wellness Program

• Employer Paid Short- and Long-Term Disability

• Employer Paid Life Insurance

• Supplemental Life, AD&D, Accident, and Critical Illness Coverage

• 401(k) Retirement Plan with Employer Provided 401(k) Matching

• Tuition Reimbursement

Working Hours:

• This is a full-time position, typically requiring 40 hours per week. Specific daily hours will be determined by branch operational needs and may include weekends or extended hours during peak periods.

📝 Enhancement Note: The salary range of $20-$25 per hour for Fort Collins, CO, is competitive for a role requiring customer service, sales, and some operational support, especially considering the preferred SAP experience. The comprehensive benefits package is a significant draw for a full-time role. The mention of potential weekend or extended hours is typical for retail and showroom environments.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials / Interior Design / Manufacturing. Florida Tile operates within the highly competitive ceramic tile manufacturing and distribution industry, serving both commercial (architects, contractors) and residential markets. This industry demands strong product knowledge, aesthetic understanding, and reliable supply chain operations.

Company Size: Florida Tile is a significant player in the tile industry, likely falling into the mid-to-large enterprise category based on its extensive product lines and distribution network. This size suggests established processes, a structured hierarchy, and opportunities for professional development within a corporate framework.

Founded: The founding date of Florida Tile is not provided, but as a well-established name in the industry, it implies a history of operational experience, product evolution, and market adaptation. This longevity often translates to a stable work environment with developed company values.

Team Structure:

• Sales & Operations Nexus: The role sits at the intersection of sales and operations. You will likely work closely with:

  • Branch Manager/Branch Operations Manager: Direct supervisor, responsible for overall branch performance, sales strategy, and operational oversight.
  • Outside Sales Representatives (OSR) & Branch Commercial Sales Specialists (BCSS): Colleagues focused on client acquisition and relationship management, with whom leads and market information will be shared.
  • Other Branch Associates: Including warehouse staff and other customer service representatives, requiring a collaborative approach to daily tasks and inventory management.

• Reporting: Direct reporting to the Branch Manager or Branch Operations Manager.

• Collaboration: High degree of cross-functional collaboration within the branch and with other Florida Tile locations for inventory and sales support.

Methodology:

• Customer-Centric Sales: Emphasis on understanding client needs (architects, contractors, homeowners) and providing tailored solutions.

• Transactional Efficiency: Focus on accurate and timely order processing, invoicing, and inventory management to ensure smooth business operations.

• Product Expertise & Merchandising: Commitment to maintaining up-to-date product knowledge and presenting products attractively in the showroom.

• Data-Driven Support: Utilization of systems like SAP for managing sales data, inventory levels, and customer accounts.

Company Website: floridatile.com

📝 Enhancement Note: Understanding Florida Tile's position in the building products industry is crucial. The company likely values expertise in materials, design trends, and efficient distribution. The emphasis on "treating people fairly and respectfully" and equal employment opportunity suggests a commitment to a positive and inclusive workplace culture.

📈 Career & Growth Analysis

Operations Career Level: This role can be considered an entry-level to mid-level position within a branch operations and sales support structure. It's a foundational role that provides exposure to sales processes, customer service, and transactional operations within the building materials industry.

Reporting Structure: You will report directly to the Branch Manager or Branch Operations Manager. This provides direct mentorship opportunities from leadership responsible for branch success.

Operations Impact: Your impact will be directly tied to:

• Revenue Generation: Through direct sales in the showroom, upselling, and nurturing client relationships.

• Operational Efficiency: By ensuring accurate order processing, timely invoicing, and efficient inventory management, which directly affects customer satisfaction and branch profitability.

• Customer Satisfaction: By providing excellent design consultation and responsive customer service, you contribute to positive brand perception and repeat business.

Growth Opportunities:

• Sales Specialization: Advance into roles like Outside Sales Representative (OSR) or Branch Commercial Sales Specialist (BCSS) by developing a strong client base and sales track record.

• Operations Management: Progress to roles like Branch Operations Manager or Assistant Branch Manager by demonstrating strong operational oversight, team leadership, and business acumen.

• Product Expertise: Become a subject matter expert in specific tile lines or design applications, potentially leading to specialized sales or training roles.

• Design Consulting: Develop a niche in interior design consultation, potentially leading to roles with a stronger design focus or within a dedicated design center.

📝 Enhancement Note: The growth path for this role is primarily within a branch structure, moving from a support/transactional role to more specialized sales or management positions. Demonstrating proficiency in both sales and operational tasks is key to unlocking these advancement opportunities.

🌐 Work Environment

Office Type: This is an on-site role based in a Florida Tile showroom. Expect a dynamic environment that combines a customer-facing retail/design space with an operational back-office area.

Office Location(s): Ft. Collins, Colorado. This location serves the local market and may be a hub for surrounding areas.

Workspace Context:

• Showroom Floor: A significant portion of your time will be spent on the showroom floor, interacting with clients, showcasing products, and providing design advice. This requires professionalism and an engaging presence.

• Back Office/Desk Area: You will also have a dedicated workspace for order entry, administrative tasks, and customer follow-up, likely equipped with a computer, phone, and access to relevant software.

• Collaboration: Frequent interaction with branch management and sales teams, requiring effective communication and teamwork. The showroom environment itself is often collaborative, with team members assisting each other.

• Tools & Technology: Access to a computer, phone system, and specific software like SAP and Microsoft Office will be standard.

Work Schedule:

• Full-time, typically 40 hours per week.

• The schedule will likely involve a mix of weekdays and potentially weekends, depending on showroom operating hours and customer traffic. Flexibility is often required in retail and showroom environments to meet customer availability.

📝 Enhancement Note: The work environment is fast-paced and client-focused. Candidates should be comfortable working in a high-traffic showroom setting and managing multiple tasks simultaneously, from client interactions to administrative duties.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call with an HR representative or hiring manager to assess basic qualifications, interest, and cultural fit.

• In-Person Interview: A more in-depth interview at the Ft. Collins branch. This may involve:

  • Behavioral Questions: To assess past performance and how you handle specific situations (e.g., difficult customers, sales challenges).
  • Scenario-Based Questions: Presenting hypothetical situations related to design consultation, order processing, or problem-solving.
  • Product Knowledge Assessment: Questions designed to gauge your initial understanding of tile or building materials, or your ability to learn quickly.

• Potential Design Challenge/Role-Play: You might be asked to simulate a customer interaction, present a design concept, or process a mock order to assess practical skills.

• Final Interview: Potentially with senior branch management or regional leadership.

Portfolio Review Tips:

• Curate for Relevance: Select 2-3 key examples that best showcase your sales success, customer service skills, and operational accuracy.

• Quantify Achievements: Wherever possible, use numbers and data to demonstrate impact (e.g., "Increased add-on sales by 15%," "Processed an average of 50 orders per week with 99% accuracy").

• Highlight Process: For order processing or customer service scenarios, briefly outline the steps you took and why. Emphasize efficiency and accuracy.

• Showcase Design Sensibility: If you have design examples, present them clearly, explaining your rationale and how they met client needs.

• Prepare to Discuss: Be ready to walk through each item in your portfolio, explaining your role, the outcome, and what you learned.

Challenge Preparation:

• Mock Sales Pitch: Practice presenting a product or a design solution as if to a contractor or homeowner. Focus on understanding needs and offering tailored recommendations.

• Order Entry Simulation: Mentally walk through the steps of entering a complex order, considering all variables (product, quantity, pricing, freight, customer details).

• Problem-Solving Scenarios: Think about how you would handle common customer complaints (e.g., delayed shipment, incorrect product) or sales objections.

📝 Enhancement Note: The interview process will likely assess a blend of sales aptitude, customer service skills, and a foundational understanding of transactional processes. A portfolio that demonstrates tangible results in sales and efficiency, along with clear communication skills, will be highly advantageous.

🛠 Tools & Technology Stack

Primary Tools:

• SAP Software: This is a key system mentioned, likely used for:

  • Order entry and management
  • Inventory tracking and receiving
  • Customer account management (A/R)
  • Pricing and invoicing
  • Reporting (basic sales and inventory data)

• Microsoft Office Suite:

  • Excel: For data analysis, tracking, reporting, and potentially creating customer quotes or simple spreadsheets.
  • Word: For creating documents, emails, and potentially customer correspondence.
  • Outlook: For email communication and calendar management.

Analytics & Reporting:

• Basic reporting capabilities through SAP will be utilized for order status, inventory levels, and customer account balances.

CRM & Automation:

• While not explicitly a CRM role, the customer relationship management aspect is critical. Interactions will be tracked through SAP or potentially a separate, simpler system if one exists.

• Automation will primarily be through the established workflows within SAP for order processing and invoicing.

📝 Enhancement Note: Proficiency in SAP is a significant advantage for this role, as it appears to be the central system for most transactional and operational functions. If candidates have SAP experience, they should highlight specific modules or functions they've used related to sales, distribution, or inventory.

👥 Team Culture & Values

Operations Values:

• Fairness & Respect: Florida Tile emphasizes treating people fairly and respectfully, indicating a commitment to an inclusive and equitable workplace.

• Customer Focus: A strong dedication to serving the needs of architects, contractors, and homeowners, driving sales and satisfaction through excellent service and product knowledge.

• Integrity: Upholding pricing rules, accurate order processing, and honest communication with clients and colleagues.

• Efficiency & Accuracy: A drive to perform daily tasks, especially order entry and inventory management, with precision and timeliness.

• Teamwork: Collaboration is essential for supporting branch operations, sharing leads, and ensuring smooth customer service.

Collaboration Style:

• Cross-functional Support: Team members are expected to assist each other across sales, customer service, and operational tasks within the branch.

• Information Sharing: Open communication regarding customer needs, sales leads, and market insights is encouraged between sales roles and branch support.

• Process Adherence: Working within established procedures for order processing, inventory management, and customer interaction to maintain consistency and quality.

📝 Enhancement Note: The company culture appears to value a balance between customer-driven sales and efficient, reliable operations. A candidate who is both personable and detail-oriented will likely thrive here.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Operations: Effectively managing the demands of client interactions and design consultation alongside detailed order processing, inventory checks, and administrative tasks.

• Product Knowledge Retention: Keeping up-to-date with a potentially vast and evolving product catalog to provide accurate and compelling recommendations.

• Handling Diverse Clientele: Catering to the distinct needs and expectations of architects, contractors, and individual homeowners.

• Data Accuracy in a Fast-Paced Environment: Maintaining high levels of accuracy in order entry and inventory management while dealing with customer inquiries and sales pressure.

Learning & Development Opportunities:

• Product Training: Access to Florida Tile's internal product training programs to deepen expertise in tile materials, applications, and design trends.

• Sales Skill Development: Opportunities to learn and refine inside sales techniques, customer relationship management, and consultative selling approaches.

• System Proficiency: Gaining hands-on experience and potentially advanced training in SAP or other relevant operational systems.

• Industry Exposure: Understanding the building materials and interior design sectors, including market trends and competitive landscapes.

📝 Enhancement Note: Candidates should be prepared for a role that requires multitasking and continuous learning. The challenges are opportunities for growth, particularly in developing resilience, organization, and specialized industry knowledge.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully helped a customer choose a product that perfectly fit their needs. What was your process?" (Assesses consultative sales and product knowledge application)

• "How do you ensure accuracy when entering a high volume of customer orders? Walk me through your process." (Assesses operational diligence and attention to detail)

Company & Culture Questions:

• "What interests you about Florida Tile and the tile industry?" (Assesses research and genuine interest)

• "How do you approach teamwork in a branch environment where sales and operations support are closely linked?" (Assesses collaboration and understanding of the hybrid role)

Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio items as mini case studies. Start with the challenge or goal, explain your actions, and highlight the positive outcome (e.g., sale closed, customer satisfied, process improved).

• Quantify Everything Possible: Use metrics to back up your achievements. Instead of "helped customers," say "assisted an average of 20 customers daily, resulting in X% conversion rate."

• Showcase SAP Experience: If your portfolio includes examples of data management or order processing, explicitly mention how you used SAP or similar systems.

• Demonstrate Design Aptitude: If you have design examples, be prepared to articulate your design choices and how they align with client objectives.

📝 Enhancement Note: Interviewers will be looking for candidates who can demonstrate a blend of sales effectiveness, strong customer service, meticulous operational execution, and a genuine passion for design and building materials.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on recruitingbypaycor.com.

• Tailor Your Resume: Highlight customer service experience, sales achievements (quantify them!), and any experience with order processing, inventory management, or CRM systems. Explicitly mention SAP and Microsoft Office proficiency.

• Prepare Your Portfolio: Gather 2-3 examples showcasing sales success, exceptional customer service, or efficient order processing. Be ready to discuss these with specific metrics and outcomes.

• Research Florida Tile: Understand their product lines, target markets (architects, contractors, homeowners), and company values. This will help you tailor your answers and demonstrate genuine interest.

• Practice Interview Responses: Prepare for behavioral and situational questions focusing on sales scenarios, customer interactions, and operational accuracy. Role-playing your responses can be beneficial.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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